The harassing company pays our fees.
Prince Parker & Associates Inc or PPA is a third-party collection agency based in North Carolina. PPA has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including failure to verify debts and illegal communication tactics. If you have been contacted by PPA, understand your rights before taking action.
According to the Better Business Bureau (BBB), Prince Parker & Associates, Inc. was founded and incorporated in 1993. The BBB established a profile page for PPA in 1994 and lists them as a collection agency and business consultant. Buzzfile estimates PPA’s annual revenue at $5.3 million and the size of its staff at 41 people.
According to its website, PPA is “a privately held company operating in the accounts receivable management industry [and] one of the premier accounts receivable management providers in the industry.” PPA works “with… business[es] to develop customized solutions that [make] sense.”
Prince Parker & Associates is a full-service accounts receivable management company and third-party collection agency. Their Services page provides a list of their available business services. These services include pre-collection, customer service, and self-pay management; traditional recovery programs for all phases of the account lifecycle; data analytics; consulting services; insurance follow-up; credit reporting; skip tracing; business process outsourcing; and call center solutions.
PPA’s staff provides accounts receivable management services in “select industry verticals,” including service providers in telecommunications; communications satellite; internet broadband; healthcare; digital and print media marketing; utilities; retail and consumer lending; and commercial business-to-business.
PPA’s compliance policies are focused on information security. They cite successful completion of a “Statement on Standards for Attestation Engagements (“SSAE”) No. 16 Type 1 audit,” which ensures “the controls and processes involved in storing, handling, and transmitting data securely” are in compliance with established security standards. However, they offer little information about compliance with consumer protection laws, and they provide no links or references to consumer protection resources or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 42 complaints against Prince Parker & Associates in the past three years, with 14 closed in the past 12 months. Most of those complaints allege problems with billing and collections, although there are also several complaints alleging problems with customer service. Since May 2015, the Consumer Financial Protection Bureau (CFPB) has received 25 complaints about PPA. Justia lists at least 6 cases of civil litigation naming Prince-Parker & Associates as the defendant.
Absolutely. Here are some Sample Cases against Prince-Parker & Associates Inc
Complaints against Prince Parker & Associates frequently cite allegations of rude, hostile, and uncooperative conduct by PPA representatives. In October 2017, a complainant indicated she had been contacted by a PPA representative who was “rude and aggressive.” The complainant indicated she had received a collection notice for a bill she had already paid. After contacting PPA, she was instructed to email a copy of the cancelled check proving payment of the bill. She complied with the request, but did not receive a reply. She sent the same information again and was subsequently contacted by phone by a PPA representative. The complainant expected an apology from the Prince Parker & Associates representative, but instead she reports that she was interrupted, and the PPA representative “banged the phone around, yelled at [her], and finally hung up on [her].” The complainant called back twice with no resolution, so she sent a written request for verification that that the bill had been paid. In response, PPA indicated that they could not discuss details of the complaint in a public forum, citing potential violations of the Health Information Portability and Accountability Act (HIPAA). PPA further insisted that the complainant had been the party to raise her voice, not the PPA representative. They concluded by confirming that they had sent a letter indicating the account was paid in full.
In November 2015, a complainant indicated that a PPA representative had been contacting her mother-in-law about an outstanding bill. The complainant indicated that the PPA representative was “rude and impertinent.” The complainant indicated that she had not received the final bill, but that if Prince Parker & Associates sent her a notice, she would be happy to pay it. The PPA representative indicated she would send the bill and that there would be no further calls to her mother-in-law’s number. The next day, the complainant’s mother-in-law allegedly received another call from PPA that was harsher and more rude and threatening than the previous call. In addition, although the complainant indicated she had provided PPA with the correct contact number, Prince-Parker & Associates continued calling her mother-in-law. These tactics were cited as violations of the Fair Debt Collection Practices Act (FDCPA). In response, Prince-Parker & Associates indicated that they had been given the contact numbers by the creditor and were under no obligation to verify them. They claimed not to have made any calls after initially being requested to cease phone contact. They directed the complainant to contact them directly to discuss the matter further.
Prince Parker & Associates, Inc.
8625 Crown Crescent Ct., Ste. 200
Charlotte, NC 28227-6795
Telephone: (704) 841-2424
Website: http://princeparker.com/
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
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“Thanks to the staff at Lemberg Law, I have peace of mind again. They worked quickly to find the harassing calls ended and were super considerate when I spoke together. I love the hard work!”
“I am so blessed that during this dreadful, frightening encounter, your company was there to help me. I can not thank you enough.”
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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A female voice came in on a local # 704-582-6393 & identified herself as being with Carolina Spine & Neurosurgery. She said that I had after my Insurance had all paid that I still owed a balance of $170.00 and that before it was turned over to a Collection Agency & damage my Credit Score that She wanted to see if I would pay it . I inquired if she was absolutely sure that my Insurance had indeed finished paying because there had been a issue with my Birthday & she assured me it had ; it has not !!
I truly thought this woman was in the Business Office with Carolina Spine & Neurosurgery as she said she was & gave her my CC info. I immediately pulled up my BOA account on-line & saw that it was charged by Prince,Parker & Associates & I will now have to file a dispute . This is fraudulent because they are claiming they are the Medical Group , Carolina Spine & Neurosurgery & the remaining charges that I had inquired about are not accurate & were not the true remaining amount that I am responsible for because of a problem with inaccurate Birthdate info at Medicare that we have reported to Social Security; they have it correctly.
This is Fraudulent in several ways not the least of which is Bank Fraud & also Using public communication lines for transmitting false info. It is also time consuming for me to have correct these issues & should be stopped.
Thank you for your help in advance.
This company has been harassing me on a regular basis
Despite the fact that I have repeatedly told them I am
Not the person they are trying to reach. I have asked that they contact this person by mail as he is disabled
I am his caregiver they are calling my personal cell phone! I have asked them several times to remove my number from their calling list to no avail!