Paramount Recovery Systems , LP is a third-party collection agency based in Texas that specializes in medical debt collection. Paramount has received many consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA) such as failure to verify debts, false statements, and attempts to collect debts not owed.If you are concerned because you have been contacted by this debt collector, make sure you understand your rights before responding.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Paramount Recovery Systems, LP is a legitimate collection agency, founded and incorporated in 2001 in Texas and is currently located in Waco. The BBB established a profile page for Paramount in 2002. Buzzfile estimates Paramount’s annual revenue at $2.6 million and the size of its headquarters staff at 40 people.
Paramount Recovery is a third-party debt collection agency specializing in medical debt collections. Paramount services debt from dental offices, hospitals, private medical practices, and emergency service providers. Representatives are trained third-party collection agents who use technology-assisted skip tracing, letter writing campaigns, and call centers equipped with “collection-based” predictive dialing systems. Each client is assigned a team of collectors led by a senior-level manager who monitors “key performance indicators” and monthly feedback to identify the reasons for delayed payments.
Paramount cites compliance with the Fair Credit Reporting Act (FCRA), the Fair Debt Collections Practices Act (FDCPA), and all local and state regulations. Their Resources page includes links to many outside sources of legal, financial, and governmental information.
Although Paramount Recovery Systems certifies its collectors in customer service and sensitivity training, they take an aggressive approach to medical collections. They advertise a policy of viewing medicine, healthcare, and emergency services not as a necessary public service, but as a business like any other. For example, they are committed to emergency department physician collections that provide “superior customer service; [d]eliver decision-ready information…so you can run your business better; and [m]eet or exceed your debt recovery goal.” Paramount’s effective management of “credit functions…translates into higher profits for your business…to help increase cash flow and profit.”
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 45 complaints against Paramount Recovery Systems in the past three years, with 31 closed in the past twelve months. Most of the complaints allege problems with billing and collection, with 5 complaints alleging problems with customer service. The BBB has given them a rating of B+. The Consumer Financial Protection Bureau (CFPB) has logged 47 complaints against Paramount since June 2015. Justia lists at least 5cases of civil litigation in which Paramount was named as a defendant.
Paramount Recovery Systems, LP
7524 Bosque Blvd., Suite L
Waco, TX 76712
Telephone:1-866-250-7007
Website: http://www.paramountrecovery.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely Paramount Recovery would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Case Complaint:
The Consumer Financial Protection Bureau (CFPB) posts the details of consumer complaints who allege violations of consumer protection laws such as the FDCPA. Following are some examples of complaints consumers have alleged against Paramount. In June 2017, a complainant contacted Paramount about negative items that appeared on his credit report. Paramount helped him determine that the items were the result of emergency room visits, but the complainant said he had no knowledge of the charges because he had insurance and the location of the emergency rooms was neither close to his residence nor in his provider network. The complainant alleged that a Paramount representative hung up on him when he requested copies of the bills and that the documentation he did finally receive appeared fraudulent and was missing key information. In April 2017, a complainant’s annual credit report review revealed negative items reported by Paramount. She was unaware of unpaid medical bills, so she contacted Paramount for verification. Paramount sent several pages of documentation that “shocked and outraged [her] by the amount of private medical information provided.” She confirmed that “in certain circumstances limited information can be provided in an attempt to collect…a debt,” but insisted that the information contained in the documentation she received went “far beyond that and is a serious violation of her rights under HIPAA.” She claimed the information included “detailed information about [her] medical conditions, doctors, insurance, procedures, symptoms…religion, her husband ‘s information, as well as information to contact [her] husband ‘s employer.” Furthermore, “none of the documents…contained her authorization for [her] medical provider to release any information to a 3rd party company.” In both cases, the CFPB indicates Paramount believed itself to be acting appropriately as authorized by contract or law.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“We realize that ours is only one little case among many — and a lot more serious — but are heartened by the fact that you accepted it represented us with a professionalism that belied the dollar amount.”
“I am so blessed that through this dreadful, terrifying encounter, your company was there to help me. I can not thank you enough”
“Never did I feel anything less than your most important customer. I love your service, and wish that more people were aware that there was a remedy for these vile creatures that call themselves collectors. Do not get me wrong, I pay my debts, or at least attempt to, but those agencies are aware of what they’re doing is illegal and know that the person on the other end of the line probably does not know that.”
Chances are good that we can help. Call us today and we’ll explain.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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Have received 8 calls from cbcs which is apparently through paramount? About a bill from 2015 which I actually know nothing about. I have paid all my debts except for one and I’m working on it now. Anyways asked for an email because I’m not just paying 990 dollars over the phone for something I know nothing about. And I still can’t figure it out. I don’t know who cbcs is and the company it’s from isn’t showing as that business name. They call me at all during the day. So frustrating. And it’s not even showing on my credit karma.
I took a loan out with Wiltshire consumer credit after being sold a BMW M3 from a local dealer where I live. The car had numerous recalls on it and it was not disclosed as to the condition the BMW was being sold to me as. I traded my 2011 Toyota Tacoma with 14k equity and only two years left on my loan. Stupid me, because the 2001 BMW M3 convertible was a pile and started breaking down 3 days after I made the deal.
The repairs cost me a few grand and I had to borrow that money. Wiltshire consumer credit loaned me the money, and within a week demanded a sechs from me. I had prearranged my payments for the first of the month. They defaulted me and sent my account to collections almost immediately. I ran the car off the road on my way home from work, three weeks after the phone call They repossessed the car and still say I owe the balance of the loan. Wilshire Consumer credit is a loan shark company based out of LA.
Getting calls from a Missouri number. Caller refused to give her name. Said she was tracing the call for location purposes and and said she was with Paramount Litigation Servies. She was calling for my brother who does not reside with me. I unfortunately get a lot of collection calls for him. I told her I have no information for her and to stop calling. She continued to tell me I need to make contact and assist in locating him or they will not stop calling. She said he is under investigation and litigation is pending. She also said they only way their calls would stop is if I gave them his contact information or if he called to have my number removed. I know at this point several laws were broken. I argued that point and she hung up on me.
I am not sure what kind of debt they are trying to collect, but harassing, threatening, and lying to a relative of the party their looking for is not legal. Once I say don’t call me then we should be done.
Rusha banks is what she said her name was staying there was a complaint filed against me that I owed $3229 for a debt that was paid off in 2014. Told me there was a lawsuit against me and they were going to garnish my wages. Also stated we are going to lower your credit score now. Who says that. Also tried to get my past bank involved alonwith 2 companies I never worked for. Called an attorney myself who researched her the company and found out it is a scam. Used scare tactics s to try and get money out of me..Katie Ignore these phone calls
Paramount Recovery Systems has threatened to sue me. In addition, they called relatives of mine and told them all my personal information, how much I allegedly owed, and how they would take legal action against me. When I asked to speak to someone and told them how they are not legally allowed to do this, the person told me not to call ever again and hung up on me. The dates they told me did not coincide with me so I did not give them my SS number, but told them to send me a letter, however they refused and wanted my email. I told them that they should send a letter.
I sent a list of “debt collector” phone numbers to one of your paralegals, who told me he couldn’t trace them back to Paramount, or Zenco, another notorious zombie debt collector. And yet, a simple trace of the latest phone numbers that are calling, brings me right back to this page. Hmmm.
Regardless, the phone numbers and email addresses I provided are routed to Google Voice and an address for junk email.
A company called Liberty Process Services called me and managed to get money out of me by threatening to force me to go back to california. I paid thinking it was something my ex husband had done only to find a company called Paramount had withdrawn the money. They terrified me, threatened me, and I paid, they knew all my information. they used the fact i was divorced and left the state to get away from my ex to force me to pay. these companies are a scam. the only way i found out it was a scam was after i had paid a friend at work got the same call only she was smarter. I hope no one else goes through this
Hello. I was thirty one days late on my loan from Wilshire Consumer Credit. My loan was always due on the 4th day of the month. This month I went over pass June 4th and on June 6th at 4:28am in the morning, Paramount Recovery Service towed my car. Neither Wilshire or Paramount did not leave any repossession notice at my house or even a phone call. Then the following Monday June 11, I went to Walmart and I paid the outstanding balance to Wilshire through Moneygram in the amount of $1098.18. But when I went to their website to see my actual balance the I needed to pay was only $694.53. The extra amount of $402.65 was extra charge for the towing and late fees. After I was done with all the paper work that I completed. I called Paramount and give her the Vehicle Release form from the City Hall of Santa Ana, she said that I need to call back the next day and pick up the car in Simi Valley. I looked on Google maps of their location in Simi Valley. From Lake Forest here in Orange county the distance to Simi Valley is 83 miles one way. I have asked the woman if they are going to bring the car here in lake forest where I live. And she said that I would have to go and pick up the car my self. I did not have any car and with Lyft or Uber it will cost me $120.00 one way to go to Simi Valley. I called back Wilshire Consumer and spoke to Thalia Santos again. She was my contact person when I got the reference number from Moneygram so that she can process the paper work in order for the car to be released by Paramount Recovery. I was very upset as to why my car ended up all the way in Simi Valley and why Paramount bring the car here to where I live when initially they took the car. I have asked Thalia that is this how you and this company threat your customer and I told her that I have never heard of a towing company keeping the cars they take so far from the location that they initially towed the car. I am wondering as to why Paramount drives all here to Orange County. their two location are in Simi Valley which is 83 miles from here and the Ontario location is 53 miles away. According to Thalia that they have no control of where the cars are kept by these Towing Companies that they do business with. Both of these companies are crooks and they are both robbing the consumer. I had asked Thalia how come I was not notified if they were going to tow my car, even it was only 31 days late. According to her that Wilshire will take action like towing the car even their client’s account was only 31 days late and they said that the account is now in default. She said that it’s illegal for them to mention or leave a message or even send a letter stating that they start the process of repossessing the car of the client. So I ask her that it’s illegal for them to mention to their client about repossessing the car, but it’s not illegal taking the car with no letter of warning or sending the client a repossession notice. And to me this looks like their technique of over charging the client for the enormous over late charge and towing fees to screw over the consumer for the added money that they are taking. Please let me know if I should pursue legal action with both of these companies. Or even expose them of these illegal practices.