Optimum Outcomes is a third-party collection agency based in Raleigh, North Carolina. Optimum has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as failing to provide written verification of debts and threatening to take actions that cannot legally be taken. If Optimum has contacted you about delinquent collection items, make sure you understand your rights before taking action.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Optimum Outcomes was founded in 2002. The BBB established a profile page for Optimum in 2007. The BBB lists Optimum Outcomes as a collection agency. Buzzfile estimates Optimum Outcomes’ annual revenue at $45,502 and the size of its headquarters staff at 2 employees.
Optimum Outcomes focuses on collecting healthcare debts. Optimum Outcomes uses a technology-centered approach to debt collections, including a proprietary program called Cyclogic. It uses a predictive auto-dialer to make robocalls, and an SQL data warehouse to track and contact consumers.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of April 2017, the Better Business Bureau reported 186 closed Optimum Outcomes complaints within the previous three years, including 31 closed Optimum Outcomes complaints within the previous 12 months. The BBB gives Optimum Outcomes an A rating. In addition, Justia lists eight Optimum Outcomes complaints filed in federal court in the past year alleging violations of the Fair Debt Collection Practices Act, two alleging violations of the Fair Credit Reporting Act, and one alleging violations of the Telephone Consumer Protection Act. Furthermore, the Consumer Financial Protection Bureau (CFPB) lists 107 closed Optimum Outcomes complaints for 2016.
Optimum Outcomes, Inc.
PO Box 58015
Raleigh, NC 27658
Phone Number: 877-795-9819
Website: http://www.oorcm.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely Optimum Outcomes would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Case Filed in Federal Court:
In 2014, a judge in U.S. District Court, Northern District of Illinois, denied in part and granted in part Optimum Outcomes’ motion to strike class allegations in Buonomo vs. Optimum Outcomes for alleged violations of the Telephone Consumer Protection Act. According to the judge’s decision, the consumer claimed that Optimum Outcomes robocalled his cell phone in an attempt to collect a medical debt from someone other than the consumer. He alleged that Optimum Outcomes violated the TCPA by robocalling his cell phone without his consent. Optimum Outcomes argued that the consumer didn’t meet the standards for a class action claim. The court rejected that argument, but did determine that the proposed class was overbroad, and ordered the consumer to file an amended complaint with an amended proposed class definition.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Consumers have reported this agency harassing them from the following numbers:
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“I can’t praise your service enough. I was lost and just really wanted my credit report cleaned up. You have gone beyond my expectations. Thanks again!”
“My mother and I would like to say thanks to the staff of Lemberg Law for all the hard work and effort that was taken to deal with the debt collector and the Fair Debt Collection Practices Act. As a result, the phones don’t ring off the hook anymore.”
“The team at Lemberg Law was professional, courteous, and efficient. Their grasp of consumer protection laws and guidelines are second to none, and they work extremely hard to ensure this process is client-friendly.”
The short answer is yes. We can help. Call us today.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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They continue to call me daily and leave messages. All my bills are paid and Equifax says there are no outstanding debts owed on my report. How do I get them to stop harassing me?
They call me every morning between 7 and 9 am and then again some time in the afternoon, every single day. And when i answer either they hang up or its a robot calling telling me i have to call them or action will be taken against me. I dont even know what bill they are calling for because i never get to speak to anyone. But the calls are none stop. They wake my baby up early every morning and then she is in a bad mood cause she is not getting enough sleep. And my phone is on vibrant but the vibration sounds still wake her up. I have to put it on silent or turn it off but then i miss important calls i need to answer. Please make them stop. Or at least only call once a week and at least tell me what they are calling for when they do call. Please i cant take it no more, its been going on for over a year now.
Optimum Outcomes is calling and reporting me to credit bureaus for a debt which has already been settled.
Optimum outcome is claiming my husband owes $167, they call all the time ,they reported to 3 credit bureaus but there is no account number listed and will not give any info
They’ve been calling me for the longest time but I did not pick up due to not knowing who the number was and because they always call me at work or after business hours so I thought they were a scam. I finally answered today for someone to tell me that they are calling from Optimum Outcomes INC and that they have an important message for me but upon me asking what the message was, they won’t tell me…what is going on?
Unending phone calls from Optimum Outcomes. I wrote a threatening letter to its president, Daniel J. Mulligan, who lives in Roswell GA, not to do violence but to come to his home and not to leave until he promised to give me his written assurance that the terrible, harassing calls would cease.
Contacted me by mail and I advised account was paid in full prior to being contacted by them and included check transaction numbers sent to medical provider. Called my phone all day every day after receiving my letter. I made the mistake of answering. Representative was calling to collect on an account already paid in full to medical provider. Rep got mad that there would be no collection and threatened me stating “we do report to credit agencies.” Collection showed up on my credit report the next day with a random dollar amount. I consider this fraudulent reporting. Spoke with “Supervisor” and- surprise- they came up with an additional $$ amount from same provider that I did not owe, either,
I thought they were scammers initially. They call and are insistent about taking the payment over the phone. They refuse to send me a written bill.
They sent a final notice once and I immediately paid a pmt.
I got tired of telling them I would gladly pay if they just send an invoice. Now I just ignore the calls. I don’t trust them and they will never get my bank info.
Mail me a statement and get paid.
Period.