Lemberg Law is investigating a barrage of complaints from 2024 Honda Prologue owners experiencing issues with faulty CV joints and/or axles. In addition to widely voiced concerns that this is a safety issue, there is evidence that there is a lack of parts to replace those that make alarming clicking and clunking noises when these vehicles turn. Many owners report that Honda dealerships identify the problem, some confirming that the CV joints are failing. Others state that they were told this noise is “normal” for the Prologue and the electric SUV is safe to drive. There are also complaints of Honda dealerships replacing CV axles or joints that fail, indicating that the original parts are faulty and need to be redesigned.
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What’s Up with the Prologue CV Joints?
Drivers report hearing clicking, clunking, or cracking noises when they turn left or right. Some describe a loud knocking or banging sound that seems to come from wheels, stating that it stops when the driver releases the steering and straightens the vehicle.
Conversations on the Prologue Drivers forum, the Honda Prologue Owners Group on Facebook, and Reddit highlight these CV joint issues, with owners encouraging each other to report it to the National Highway Traffic Safety Administration (NHTSA) as a safety problem. A pinned post on Facebook states, The CV joint issue that many are having is a known issue, but with your help, we can make it into a national recall which will make Honda have to promptly replace the faulty units instead of leaving people waiting for parts. Go to the NHTSA site and report a safety issue with your vehicle. The more of us that complaint, the more exposure it gets.”
By early February 2025, more than half (52%) of the 241 complaints to the NHTSA were about faulty CV joints and clicking sounds. They are filed as suspension, steering, wheels, power train, and unknown or other problems. Many complaints cite a combination of components. The most common choice of category is steering and/or suspension.
Many owners say the issue started almost immediately after taking delivery of the vehicle. For example, an owner in Rhode Island says. “When you make a tight turn either left or right there is a loud clanking noise from the wheel. I only have 600 miles on the car and it happened about 100 miles in.”
Another owner states, “About two weeks into having my Honda Prologue. I started noticing a clicking sound. Every time I take sharp turns my steering wheel is not centered.” The dealer found no issue!
What Are Owners Experiencing?
The most common description of 2024 Honda Prologue CV joint problems relate to clicking noises. “It is almost like an old door opening,” one owner said on Prologue Drivers. Many of the complaints lodged with the NHTSA identify the noise as coming from a front CV joint.
A typical NHTSA complaint listed on January 17, 2025, states that the car has “a clicking noise every time I turn from a stop. It was diagnosed as requiring front axles to be replaced. I was told that it was safe to drive but the noise has me concerned. Problem was diagnosed on 12/13/2024. I have been told the axles won’t be released until 2/24/2025. I am not the only one in this situation.”
Another NHTSA complaint states: “When turning sharply right and left a knocking sound occurs when accelerating. I have reproduced the sound multiple times. The service department confirms the CV joint is failing.”
A more comprehensive complaint was lodged by an owner in Pennsylvania on January 18, 2025. It describes “an ongoing issue with my vehicle involving a persistent and concerning clicking sound emanating from the chassis or suspension area. The sound is most prominent when driving over bumps or uneven surfaces, and it has the distinct quality of something snapping or popping under pressure. The noise appears to be coming from the undercarriage of the vehicle, though it is difficult to pinpoint the exact source. Details of the Issue:
The clicking noise has become increasingly noticeable.
The sound is sharp and distinct, similar to the noise one would expect from a component under strain or sudden impact.
“This has led to growing concerns regarding the integrity of the suspension or chassis, as it suggests that one or more parts may be loose, damaged, or malfunctioning.”
Dealers Unable to Help
Typically, dealers report that they are unable to help because the parts required are not available. However, there are reported incidents when they simply won’t help.
An owner from Washington stated in an NHTSA complaint dated February 3, 2025, “When I turn I hear a clicking sound. (The) dealer technician acknowledges (the) sound but refuses to repair.”
Parts Unavailable
After traveling only a few 100 miles in his new 2024 Honda Prologue, a Utah owner noticed the CV joint clicking. However, the dealer said, “They can’t even locate the part. Told me to keep driving it, but it seems unsafe.” Even though the problem seemed to be getting more severe, the dealer had no eta on the part to fix the problem. The owner was concerned that the CV joint would fail while driving — “but the dealer keeps saying it’s fine.”
In December 2024, an owner was told that the parts to fix/replace the CV problem would be on backorder until mid-January. Worse still, “they can’t put a claim on both sides at the same time. (They) have to order one CV Axle, wait 30 days, and then put an order for the other.”
An owner from Washington stated in an NHTSA complaint that the previous day he had noticed “clicking from the front steering axle when turning at low speeds.” The Prologue had only 400 miles at the time. He was told by the Honda service station that “this is a known issue with the CV joint in the steering mechanism, but (it) does not have parts for repair or replacement available.”
In an NHTSA complaint listed on January 3, 2025, an owner from Ohio said he was told that parts might not be available before the end of February. He expressed concern because, even though he was told the car was safe to drive he knew someone who had experienced serious issues. “I know someone that had a CV joint fail and lost the wheel. I do not feel that this is safe and no one should be recommended to continue to use the car with a faulty wheel component. This is a huge safety risk.”
Safety Issues
While many owners are frustrated because parts aren’t available to fix the CV problems, many more are highly concerned about safety issues.
An owner from North Carolina states in an NHTSA complaint dated January 30, 2025, that the dealership has had his car since December 2024 because of the clicking problem that started in October. “They don’t have ANY inventory for this car for ANY parts. Every part being made is for the new cars according to the dealership. So many people have the same issue and Honda won’t take accountability. This car needs to be recalled for the safety of others. People are being told to drive around with a broken CV axle and wait for a new part. How can they get away with this? If that breaks it can cause DEATH to an active driver or injury.”
In an NHTSA complaint dated January 18, 2025, an owner from Illinois voices a similar concern. “When turning the wheel hard left or right there is a popping or clicking sound coming from the front end of the vehicle.” The vehicle has been inspected by the dealership, which confirmed a known issue with the front axle. “A replacement has been ordered. However, the part is on backorder with no resolution date. There are no other symptoms or warning lights. This is a safety issue because I don’t know if this will lead to complete failure of the axle and lead to a crash.”
Another owner states, “There has been a knocking sound over the past 3 to 4 weeks when making a left turn. This is a safety issue because if the system fails while driving, my passengers and I and other drivers on the road are at risk of injury.”
Dealers Claim the Issue is Normal
In an NHTSA complaint, an owner from California stated on January 17, 2025, that the “axles make a bad clunking sound when performing sharp turns. Honda says it is ‘normal’ yet the problem started after owning it for some time. Also, not every car (Honda or otherwise) has this ‘normal’ behavior.”
An owner from Delaware lodged an NHTSA complaint on January 18, 2025. It states that both the left and right half-shafts (CVs) are defective. “Both click loudly when turning in each respective direction.” He was advised by a dealer that this is normal and will go away once the weather warms up. However, the noises have been apparent since the first month of ownership (September 24, 2024), and it happens every time he drives the Prologue.
Posting in Prologue Drivers, an owner stated in late November 2024 that the service writer maintained it was “Just a normal noise from the Prologue suspension design.” He disagreed, stating it was definitely a CV axle clicking — and it “definitely didn’t do it when I got it. I guess I’ll drive it until it’s much worse and take it back.”
Fixes Haven’t Helped
Another member of the Prologue Drivers forum said in December 2024 that the dealer had replaced four axles on his brand-new vehicle. They maintained that the clicking sound came from “play in the axles.” Three days later, the clicking noise returned “worse than before. Safe to say the car is currently sitting at the dealership with no diagnosis except, ‘it’s the same issue as last time’.”
An owner who had problems with the front axles in September 2024, complained to the NHTSA in January 2025. The complaint states that he had the front axles replaced via warranty after he had heard “creaking noises.” Unfortunately, the new ones did the same thing. “This leads me to believe the replacement front axle joints are the same.”
Another forum member said, “The dealership I went to said they were told other dealerships replaced axles and the vehicles developed the same issue again. They also said new cars are coming off production and have the same issue. So they need to replace the axles, but with axles that aren’t going to generate the same problem. Sounds like those axles don’t exist yet.”
Similar Issue?
Lemberg Law is compiling a record of complaints that indicate some 2024 Honda Prologue electric SUVs may be lemons. Whether you are experiencing clicking sounds or are impacted by the fact that parts are not available to fix the issues you have, we want to hear about your problems.
All you have to do is fill out a contact form or call our Helpline. We will assess your case and determine whether you are eligible to join our class action investigation. It’s not going to cost you anything because the law says Honda must pay the legal bills for lemon law cases.
About the Author:
Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
