Lemberg Law is investigating complaints regarding engine stop-start problems relating to 2016-2021 Honda Pilot SUVs. Vehicle owners are reporting that the automatic stop-start capability doesn’t work and causes alarming safety issues.
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Is There a Problem with the Engine in 2016-2021 Honda Pilot?
There is a major, ongoing problem with engine stop-start problems in Honda Pilot SUVs manufactured between 2016 and 2021. Complaints to the National Highway Traffic Safety Administration (NHTSA) bear testimony to this.
The problem is linked directly to the Auto Start/Stop capability that is supposed to help improve fuel efficiency in Pilot Touring and Elite vehicles. In essence, when the driver enables the system, it automatically shuts off the engine and the vehicle stops. Then, when the driver releases the brake pedal, the engine automatically restarts.
There are numerous complaints relating to every model from 2016-2021. There is also an open investigation, NHTSA Action Number PE22005, No Restart After Auto Start/Stop Engages for the 2106-2020 models. Additionally, there have been numerous technical service bulletins (TSBs) every year except 2021.
Honda Pilot Stop-Start TSBs
The TSBs have changed over the years. For instance, the first American Honda (AHM) TSB in February 2017, tells dealers about customer complaints that the automatic idle stop function is operable.
“To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.”
Then in 2018, a TSB tells dealers that AHM wants to “collect specific parts from the vehicle prior to you attempting a repair of any kind.”
The most recent TSB dated February 13, 2020 states that, “Customer should have been able to restart the vehicle by placing the gear into the Park position and pressing the Start button. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.”
This clearly indicates that no resolution has been found up to this point.
Pilot Stop-Start NHTSA Investigation
This investigation was initially for Honda Pilot vehicles from 2016-2019. It is now also listed in the NHTSA 2020 Honda PIlot file. It was initiated after the Office of Defects Investigation (ODI) received several field reports and 221 complaints that there was a start-stop engine issue.
Complainants allege that the engine won’t start on its own when drivers stop at a traffic light or road intersection if the Auto Start/Stop function is engaged. Some complaints say that a jump is needed for a restart.
What Engine Problems are 2016-2021 Honda Pilot Owners Experiencing?
There have been multiple ongoing complaints about every Honda Pilot from 2016 to 2021. There are far too many to mention. Here is a small sample.
2016-2017 Honda Pilot Engine Complaints
The first complaint about a 2016 Honda Pilot stop-start issues was made in August 2016. The Honda Pilot owner described how this happened twice in separate incidents, which he said were “a huge safety risk.”
The most recent was on June 16, 2022. “Multiple times the vehicle wouldn’t start. The start stop switch is the culprit after 7 months of dealing with it and taking it to (the) dealership finally. Car will cut off at (a) stop light but won’t turn back on. Takes like 4 tries to get it back on. Also at 126k or 128k engine had a knocking sound and needed (to be) replaced and it cost $7000. The air conditioning doesn’t work and this is very upsetting. This isn’t why I buy Hondas. The start-stop event happens everyday and every time I start the car and don’t deactivate the start/stop system.”
The most recent complaint about the 2017 model states, “Vehicle failed to restart after stopping at a stop light while auto stop feature was on (defaults on). Had to completely turn off (the) vehicle and restart it for it (for) engine to fire back up.”
And the theme remains the same.
Most Recent NHTSA Pilot Stop-Start Complaints
On June 15, 2022, an owner of a 2018 model complained, “Several times I have been driving with the auto stop on. When I get to a stop light or traffic light to make the stop, the engine shuts off as it should. When I let off of the brake and go to accelerate, the engine appears to start, then shuts all of the way off.”
The complaint continues, ending, “I have not gone back to turning the Auto Stop on because I feel this is a huge safety issue.”
The most recent owner of a 2019 model to complain says simply: “ Car does not restart after auto stop at intersections or traffic lights.”
The 2020 model is no different. A recent June 13, 2022 complaint states: “Start/Stop function engaged at a red light, stopping the engine. Engine would not restart. Car and driver were stranded in the middle of a busy intersection for almost 2 hours until (the) car could be jump-started. Car would not restart on its own, leading to a very dangerous situation for (the) driver and other motorists.”
So far, there are 2 complaints about stop-start issues relating to the 2021 model.
The first, lodged on May 10, 2022 states: “Engine shuts off when you are at a red light and you press the foot brake pedal hard. When you release the brake the engine starts. In my case the engine shut off and when I released the brake the engine did not start (and I) had to put transmission in park and then (I) did a restart.”
What Should You Do if Your 2016-2021 Honda Pilot is having Stop-Start Engine Problems?
There is no doubt that there are many owners of Honda Pilot SUVs from 2016- 2021 that have major start-stop issues. The TSBs indicate that Honda is aware of the problems but unable to solve the problems.
Are you experiencing stop start issues? You might have a lemon. Start by filling out our contact form or just by calling us for a free case evaluation. It won’t cost you anything because the law will make Honda pay the legal fees for your claim.