Holloway Credit Solutions , LLC (HCS) is a third-party collection agency based in Alabama. HCS has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), such as attempting to collect debts not owed and misrepresentation. If you have been contacted by HCS , make sure you understand your rights before taking action.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Holloway Credit Solutions, LLC is a legitimate collection agency, founded in 1900 and incorporated in 1999. The BBB established its profile page in 1988. HCS is listed as a collection agency and a credit reporting agency.
According to its website, HCS’ “best-in-class technology and expertise allow them to accelerate cash flow and increase recovery, while managing…clients’ portfolios within the guidelines of their policies and procedures, and those of different payors.”
Holloway Credit Solutions collects delinquent debts for medical, commercial, education, utility, and retail lenders. HCS has extensive experience collecting delinquent medical bills, with a “physician portfolio that ranges from sole practitioners to systems in excess of 1,500 doctors and a hospital base that ranges from critical access centers to academic medical centers ranked among the top 20 largest and best equipped in the nation.” Specific services include self-pay early out, bad debt, batch eligibility, and presumptive charity.
HCS’ commercial collection division services industry credit groups with “a complete and fully customizable package of business-to-business transactions” using Experian Business Credit Services. HCS’ education division offers a “comprehensive suite of bad debt products” for elementary to postsecondary educational institutes. HCS’ utility division “obtains the most accurate demographic information… to contact…accounts without regard to balance or age,” and its “retail clients have the flexibility to choose whether or not to use consumer credit reporting, as well as the legal process.”
HCS’ compliance page cites adherence to all major regulatory laws, including PCI, the Affordable Care Act, HIPAA, the FCRA, the FDCPA, and Medicare Cost Reporting. However, there are no links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of October 2017, the BBB has given HCS a rating of B-. In the past three years, the BBB has closed 27 complaints against HCS, with 11 closed in the past 12 months. Most of the complaints allege problems with billing and collection. Since May 2015, the Consumer Financial Protection Bureau (CFPB) has received 25 complaints against HCS. Justia lists at least 4 cases of civil litigation naming HCS as a defendant.
Holloway Credit Solutions, LLC
1286 Carmichael Way
Montgomery, AL 36106-3645
Telephone: (334) 396-1200
Website: http://hollowaycredit.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely HCS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Case Filed in Federal Court:
In February 2009, in United States District Court for the Middle District of Alabama, Eastern Division, a judge issued a Memorandum Opinion and Order in a case alleging several violations of state and federal laws. In this case, an individual who had incurred a debt for medical treatment was mistakenly identified by a collection agency as the plaintiff. This erroneous information was passed on to HCS when the delinquent debt was sold. HCS continued to pursue debt collection activity against the debtor, but the information they had identified him as the owner of real estate that really belonged to the plaintiff, who had not incurred the original debt. HCS “filed suit in the District Court of Tallapoosa County against the debtor, again using the plaintiffs’ address …and obtained a default judgment against the debtor and recorded it in the Tallapoosa County Probate Office as a judgment against” the plaintiff. “The judgment created a lien against the plaintiffs’ property, and they alleged that they “learned of the judgment when, in March 2005, they were denied a loan because of the outstanding judgment. They further allege that the delay of their loan application required them to file for Chapter 7 bankruptcy protection.” The February 2009 hearing was in response to HCS’ motion to remove “the action to federal court…alleging federal question jurisdiction.”
Holloway Credit Solutions attempted to have the case tried in federal court by citing the plaintiffs’ allegation that HCS had violated the FCRA by reporting inaccurate credit information to the credit reporting agencies as a result of the lien wrongfully placed on their property. Because the FCRA is a federal law, HCS argued that the state court did not have jurisdiction to make a determination regarding liability or awards. The court disagreed, indicating that although the plaintiffs cited the FCRA in referring to the damaging information that appeared on their credit report, “there was no diversity of citizenship issue and… the state court complaint brings only state law claims of negligence, wantonness, breach of contract, and slander of title.” As a result, the entire case was remanded back to “the Circuit Court of Tallapoosa County, Alabama…for lack of subject matter jurisdiction…where… pending motions are left for resolution.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“With your help the nagging collection calls have ceased! I was thrilled I was also able to get damages from the collection agency. I am unable to adequately express my joy. I am so thankful I made the call.”
“I would recommend your company to anyone. You have the debt collectors off my back, and I will finally see the light at the end of the tunnel. Throughout the entire procedure your employees were courteous and professional. I was blown away by their efficacy also.
“After speaking to one of the partners, and going over the plan of action, I felt I’d chose the perfect company to go to work for me. He was very accommodating in describing what was going to happen. I would strongly recommend Lemberg Law to anybody being hassled by debt collectors”
Chances are good that we can help. Call us today and we’ll explain.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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I get automated/robo calls a few times a week. I hang up as I feel these type calls are not appropriate and if they wish to speak to me they should call me personally. I am tempted to block the number since is automated service, but not sure legally can. I am disabled, was making autodraft payments to medical office and I assume is bill they must be calling about. The automated service has left messages that they are calling about a debt, which I think is inappropriate as well.
I am making my payments every month and Holloway keeps calling me every month plus they are giving me derogatory comments on my credit report with 100% timely payment causing problems with my credit rating.
They called me about a medical bill I do not owe. I called my insurance company they called and told them they paid 100% I didn’t owe anything. They are still refusing to remove it from my credit report. I faxed them papers showing where it was paid in full.
I’m deaf and holy cow the amount of phone calls I get from these guys is freaking insane. I tell them “I’m deaf, I can’t understand a word you’re saying, put me on your do not call list” and boy do the calls just keep rolling in. I’ve had to install a call blocker and voicemail blocker on my phone so that only those in my contacts can actually even so far as to send an SMS to me. That’s how atrocious this has gotten. Just got a call from them a short bit ago before googling who these people were since I had someone hearing being able to tell me who calling.
Starting to have an issue with anxiety and I’m near paranoid any time my phone vibrates.
(Don’t call me, I’m serious about being deaf x.x Kinda how I know if I know you or not, people I know, know better than to call a deaf person.)