Greenback Recovery Group, LLC (GRG) is a third-party collection agency based in New York. GRG has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as using false or misleading information in an effort to collect a debt and threatening to take actions that cannot legally be taken. If GRG has contacted you about past due collection items,make sure you understand your rights before you respond.
The harassing company pays our fees.
They’re legit. The Better Business Bureau (BBB) established a profile page for Greenback Recovery Group, LLC in 2015. The BBB lists GRG as a collection agency, but they do not provide any details about GRG’s founding date or other company information. Buzzfile estimates GRG’s annual revenue at $73,000 and the size of its headquarters staff at 3 employees.
Greenback Recovery Group does not maintain a publicly accessible website. The Facebook social media network hosts an unofficial profile page for GRG, but it does not provide any reviews or information about GRG’s business practices.
According to the Lender Complaints site, GRG “provides various financial products and services, including bank accounts, consumer loans, credit cards, and mortgages. Since July 2015, GRG has received 5 consumer complaints from customers expressing dissatisfaction with a product or service. Most complaints have been about debt collection and Payday loans.”
The Kununu company review website also hosts a profile page for GRG, but this profile does not provide any detailed information about GRG’s business practices. There is one employee review that gives GRG an excellent rating as a great place to work.
There is very little information available on the internet regarding GRG’s business practices; the types of industries or businesses for whom they collect debts; or regulatory compliance polices.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of August 2019, the BBB has given Greenback Recovery Group a rating of F, citing the number of complaints filed and GRG’s failure to respond to or resolve several of those complaints. The BBB has also posted an Alert on GRG’s profile page. The BBB has closed 12 complaints against GRG in the preceding three years, with 7 complaints closed in the previous 12 months. Most of those complaints alleged problems with billing and collections. As of July 2015, the Consumer Financial Protection Bureau (CFPB) has closed 7 complaints against GRG. Justia does not list any cases of civil litigation involving GRG.
Greenback Recovery Group, LLC
PO Box 651
North Tonawanda, NY 14120
Telephone:(844) 284-0764
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely GRG would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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The BBB has posted the following Alert on the profile page for Greenback Recovery Group:
“Collection agencies are required to obtain licensing in the areas in which they are contacting consumers about a debt. BBB has requested that this company provide proof they have the necessary licenses to operate where they are collecting debt. This collection agency has not responded to our requests.
“BBB advises consumers to be aware of their legal rights when contacted by a collection agency. The Federal Trade Commission (FTC) enforces The Fair Debt Collection Practices Act which prohibits abusive and harassing behavior by any debt collection agency…If a consumer believes a debt collection agency has violated any of the FDCPA laws the BBB encourages them to file complaints with the BBB at bbb.org and Federal Trade Commission at ftc.gov.”
Complaints against Greenback Recovery Group cite problems resulting from disputes about the validity of debts, the accuracy of billing and accounting procedures, and allegations of harassment. In April 2019, a complainant stated that a GRG representative had been “calling her cell phone.” She stated that she had not had any “business dealings with” GRG prior to their call, so she “refused to verify or give any of her personal information, other than to verify that she is the person with whom they are asking to speak.” She also verified her e-mail address. She said she had “requested that GRG provide her with their mailing address so that she could request that they stop contacting her via phone and send everything in writing,” but the GRG representatives allegedly “hung up on her the second time she tried getting this information.” When she contacted GRG a third time, the GRG representative allegedly accused her of misleading GRG about her identity. The complainant stated that she had“recordings of all the conversations she… had” with GRG and accused them of being rude and untrustworthy. In addition, she said that she had discovered that their license had been suspended in the state of New York. In response, GRG accused the complainant of calling them daily and harassing the collections staff. They stated that she “owes a …very large debt” and that she “will do anything to avoid paying it.” GRG also stated that they have ceased all collection activity on the account.
In November 2017, a complainant stated that Greenback Recovery Group had been telling him he “needed to call …and set up a time to have a notice delivered to his home or employer to prevent legal action against him.”According to the complainant, when he called GRG, the representative “refused to provide him with a name and stated they had written and called him for months.” GRG allegedly accused him of evading and defrauding them. The complainant replied that he had never heard of GRG and had not received any communication from them “before this conversation and the numerous ‘unknown’ calls and harassing messages” they had left. Regardless, the GRG representative allegedly continued to make accusations and demands. The complainant “asked them to mail this information to him for his review,” but GRG allegedly told him, “It’s past that. The courier will deliver something.You have to sign at your home or employer.” GRG told him the debt was for $600 but they would settle today for $350. The complainant refused to give them money without verification, and GRG told him they would take legal action and hung up on him.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“I used to get up to 15 calls a week from several collection agencies. It got so bad I felt like I should just get a new phone number to make it quit. Happily, I discovered Lemberg Law. They immediately put an end to the calls. Now, when my phone rings I do not dread it.”
“I would recommend your company to anyone. You have the debt collectors off my back, and I will finally see the light at the end of the tunnel. Throughout the entire procedure your employees were courteous and professional. I was blown away by their efficacy also.
“Prior to contacting you, we had tried repeatedly to handle this matter without threatening litigation. In the end, not only were they unapologetic, but they were dismissive – even of an attorney friend who called on our behalf. Sincerest thanks for resolving this matter for us!”
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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GRG called me regarding a supposed debt. I was advised that Inwould have a suit filed against me on 9/18/20 if I did not pay immediately. As I was not familiar with the debt I requested additional information . I was provided a statement with company name of Gateway Recovery for which I could find no such company however I looked up the address and it was Greenback Recovery. They falsely identified themselves therefore I sent a certified letter and lodged a complaint with the BBB. Their response to my complaint was that I called them using vulgarities and they advised the BBB that I told them I was a drug user who doesn’t care about my debts!!! I am beyond disgusted and this company needs to be stopped!
GRG has been contacting me multiple times per week stating if they dont hear back from me a prejudgment will be filed they have also stated that they have verified my employment and will garnish my wages or will levy my bank account. Is this something that you can help with?