Global Lending Services GLS Collection Complaints? We Stop Calls and Harassment.

We help consumers who have complaints about collection harassment.

By Sergei Lemberg | Updated on

By Sergei Lemberg | Updated on

Global Lending Services LLC or GLS is a subprime auto lending company, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.

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What is Global Lending Services – GLS?

Global Lending Services or GLS is a third-party sub-prime auto loan company based in Georgia. GLS has received consumer complaints alleging problems with billing, collections, customer service, and improper credit reporting, communication tactics and sharing of information. If you have been contacted by Global Lending Services, make sure you understand your rights before taking action.

According to the Better Business Bureau (BBB), Global Lending Services was founded in 2007 and registered as a limited liability company in 2011 in Delaware. The BBB established its profile page in 2012. It lists GLS as a consumer finance company.

According to its website, GLS “is an Atlanta based automotive subprime lending company that provides financing to franchise auto dealerships throughout the United States.” The GLS “management team has experience working with over 21,000 auto dealerships and millions of consumers in the United States and Canada.” The company “takes an approach to subprime lending that serves the unique needs of customers who have experienced difficult times while respecting dealerships’ need for a lending process that enhances their ability to operate profitably.” For car buyers, “GLS looks understandingly at the car buyer’s past but most importantly, looks to their future and will partner with them through the term of their loan to ensure they succeed.”

Global Lending Services website provides information for car dealers and information for car buyers. Its dealer pages inform site visitors that “strong dealer relationships are where it begins for GLS.” GLS “focuses on providing franchised dealers and their customers with the highest level of service and value.” It uses “state-of-the-art technology and analytics and provides services to help customers with basic transportation needs while creating a dealer friendly environment that enhances business partners’ profitability.” More information is available by contacting Global Lending Services.

The car buyer pages advise site visitors that making “loan payments on time is a critical step to improving” their credit scores.” It provides links to “credit counseling” information and agencies and states that “a credit counseling agency may be able to assist by reviewing” their finances and suggesting ways to improve their situation. GLS also provides information about payments, payoffs, insurance issues, and urges current customers who are late on payments not to “avoid contact” because GLS has “options to help” but “communication is critical.”

The Global Lending Services website does not provide a lot of detailed information about its business practices or compliance policies. It does include a statement of some of its “terms and conditions”, a fair lending policy and standard, legally mandated information about information privacy and security.

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How many complaints are there against Global Lending Services – GLS?

The BBB has closed 47 complaints against Global Lending Services in the past three years, with 20 closed in the past 12 months. Most of those complaints allege problems with billing, collections, and customer service. Since March 2015, the Consumer Financial Protection Bureau (CFPB) has received 54 complaints about GLS. Justia lists at least 5 federal civil lawsuits litigation involving GLS.

Can you help me file a No Fee Lawsuit against Global Lending Services LLC – GLS?

Absolutely. Here are some Sample Cases against Global Lending Services.

According to the BBB, complaints against Global Lending Services raise issues with billing, collections, customer service, and improper credit reporting and communications. Consumers complain that the company does not honor alternative payment agreements, and that the consumers are unable to resolve loan payment problems even after following the direction of company employees. The negative reviews on GLS’s BBB profile support these allegations.

In March 2017, a consumer complained to the CFPB that GLC engaged in improper communications with third parties about his car loan. The complainant alleged that he had a car loan through GLS and that he was in touch with GLS to make arrangements for paying a past due balance. According to the complainant, he had spoken to GLS “many times”, had made one payment towards the balance due, and told Global Lending Services he would make another payment within a specified time, and then pay off the balance due by a specific date. Nevertheless, GLS had since called the complainant’s “friends and family members” even after he specifically told them not to do so. The complainant alleged further that GLS representatives went so far as to send his mother information via Facebook. The complainant indicated that his own number and address had not changed, and that he wanted the communications to his family and friends to “stop” and to know his rights because “something must be done.”

In October 2016, a complainant indicated that Global Lending Services “obtained payments” from him “under false pretenses” by agreeing to defer his payments if he made the payments and then refused to honor the deferment agreement. The complainant alleged that he fell behind on his car loan due to an industrial injury, but he spoke to the GLS “auto recoveries department” and reached an agreement to make a payment when he received the first part of a worker’s compensation award and the remainder past due amounts on a specific date. In exchange, GLS agreed to grant him a two-month deferment. According to the complainant, he “honored” his part of the agreement by making the two agreed-upon payments on time, and he completed and returned the required deferment paperwork. Global Lending Services, however, failed to honor its part of the agreement. Instead, the complainant received a call from Global Lending Services collections department within the deferment period attempting to collect for a payment that was to be deferred. When the complainant objected and informed the collections representative that a deferment was in place, the representative informed the complainant that the deferment had been processed for the wrong months, that she “caught the error” and had sent new deferment paperwork for the complainant to complete. About a week later, the complainant received another call from the GLS collections department. Again, he objected and informed the representative of the deferment and that he had just received the updated deferment paperwork. The GLS representative informed the complainant, however, “that a member of GLS management cancelled the agreement.” The complainant then “spoke with a very rude supervisor who reiterated that Global Lending Services was reneging on” the deferment agreement “and threatened to cancel his finance agreement to force a voluntary surrender.”

Global Lending Services LLC Contact Information

Global Lending Services LLC
1200 Brookfield Blvd Ste 300
Greenville, SC 29607-6583
Telephone: (866) 464-0269

Global Lending Services GLS Calling You?

Understanding Your Debt Collection Rights

Consumers are protected from abusive debt collectors from the Fair Debt Collection Practices Act (FDCPA). By way of instance, the debt collector must identify himself or herself, who they’re working for, and what debt they’re collecting. The FDCPA claims that debt collectors can’t use any deceptive or misleading representation, like implying the debt is secured by the USA or any particular state. Additionally, they can’t use a badge or uniform to pretend they’re a government employee collecting a debt. Misrepresentation is a violation of the FDCPA and could be reported as such.

In case you’ve been a victim of a debt collector’s wrongdoing, then you can search for justice under the FDCPA. You have the right to pursue a claim against the debt collector; if you prevail, you can collect up to $1,000, plus attorney fees and court costs.

Want to Stop Global Lending Services GLS Debt Collection Harassment Now?

Your debt harassment checklist:

  • You are receiving multiple calls per week from third party collection agencies
  • You are receiving early morning or late night calls from debt collectors
  • You are recieving calls at work from a debt collection agency
  • Debt collectors are calling your friends, neighbors, or coworkers
  • Collectors are threatening you with violence, a lawsuit, or arrest
  • A debt collector attempts to collect more than you owe
  • You are being threatened with negative credit reporting
  • A debt collector attempts to intimidate you
  • Criminal accusations are being made towards you
  • Use of obscene language during an attempt to collect
  • Automated robocalls are being made to your phone in an attempt to collect

If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.

The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.

What Our Clients are Saying

“I’ve had experiences before with legal teams and I can say certainly that Lemberg Law has certainly earned their reputation the old fashioned way…being constant in representing their client’s best interest.”

“I have to admit, I was not sure of y’all initially but you proved me wrong. You not only got the calls to stop but you have the company to dismiss the accounts once and for all! It had been more than I anticipated.”

“THANK YOU SO VERY VERY MUCH for everything you guys did for us…. This was our first time dealing with a situation such as this and you guys made it so straightforward. Thank you!”

“I want to thank you and your team for all of the help you have provided to me. Honestly, you have a excellent staff who has dealt professionally and been very empathetic at one time in my life once I hit a speed bump.”

Can You Help Me Delete Global Lending Services GLS from My Credit Report?

We can absolutely help. Call us today.

Can Your Firm Help me Deal with Global Lending Services?

The short answer is yes. Contact us now to find out more.

Sound Off!

Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.

Sergei Lemberg

About the Author:

Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.

See more posts from Sergei Lemberg
  • Kandi

    Global Lending Services is an upscale Credit Acceptance if anyone has ever had them. This company is one of the worst!!! I saw someone mention how customer service treated them and that is the absolute TRUTH! It’s just as bad when speaking with a supervisor/manager! They do not offer any type of reasonable resolutions and to add insult to injury after my husband was hospitalized for CHF we temporarily lost an income. I reached out to them before my account got behind and was told that it is nothing they can do and sent us a letter stating that they will not accept any more partial payments nor will they accept us being late again or they will enforce their rights and repo the car! Now you note on the statements not to avoid your calls….I haven’t you ask that the consumer communicate….we always do but get shot down and hung up on while basically begging for assistance. We’ve had nothing but uncooperative service since June when they took my payment out early and then blocked me from using ACH for a whole year because the funds were not there yet because my note is due on the 28th not the 20th! Yes, they blamed me and charged my account an NSF fee! I’ve tried to be professional and have not gotten the same treatment. Lord knows I wished I’d waited for a better opportunity because right now I feel like I am stuck paying money for a vehicle that I have to be afraid of being taken just because we are down an income for a few months until my husband heals and go back to work! I’ve been threatened that if I don’t pay the late fees accruing on the account legal actions will take place….really?! So me paying the care note barely isn’t enough? I know we are obligated to pay the note but I am not going to stress over no dag gone late fees!!!! A rep called to collect and asked why did we get behind….and the account was so called noted but nothing is done to actually help you if a hardship happens. They do not report monthly while u are in good standing with them but quickly report you being behind!!! My credit to this date shows the amount financed!! This is the absolute worse experience in my life! GLS is absolutely rude and ridiculous and I will be so happy when we can find a solution to this hideous company and everyone else who is having major issues with them! You don’t know another person’s story but they don’t care all they’re bullying folks about is a MONEY! I’m at a point now I want them to come get this car and I will get another one because I refuse to be in a lifetime commitment with them just spinning wheels in the air with no help! To be honest GLS don’t deserve none of the publicity given but somebody need to hear and see all of these complaints and help us! Do one of those pop ups and see how they run business and you will see exactly what is going on! I want to start a class action lawsuit for the citizens this is ridiculous!

  • Felecia J

    I purchased my car in October 2018. I have NEVER been late. I was in a really bad car accident last September and when I went to get my things out of the car from the tow yard, GLS repossessed it saying it was incurring storage fees and they didn’t want to be charged for it!! What?! Why was GLS worried about MY car accident. It had NOTHING to do with GLS. The insurance company and my attorney would handle all of that with the guy who hit me..long story short..GLS sent me a letter saying my car was totaled, but refused to to send the insurance information or the car so I could finish my claim. They reported my vehicle as a repo. I didn’t get my belongings out of my car. I had to rent a car for four months of GLS.. Remember I’ve NEVER been late on payments. This was the most embarrassing, stressful situation I ever had to deal with. I would give them a zero if I could. This company has to be stopped!!

  • Rachael H

    I have a life time loan with Global Lending Services and I am constantly being harassed. I get two or three calls a day on my voicemail stating that their Global Lending Services. I get five or six missed calls from them a day it has gotten to the point to where I do not answer my phone. if I don’t answer they leave voice messages. Now I do understand under the Fair Debt Collection Act SS806 …they’re not supposed to harass me like that and leave that many messages and it’s becoming unbelievable. I’m getting very stressed out I’m getting mentally stressed out and it needs to stop. I also was told if I make the payment that my car will not go into repossession. I made the payment and they still put my car in to repossession status. Now to my understand all these calls are being recorded and they are still doing the same thing they have done over and over with other clients as well as myself.

  • Crystal A

    I have a car loan through GLS and have been in touch with GLS to make arrangements for paying a past due balance. I have spoken to GLS “many times”, I have made several one time small payments towards the balance due, and have not been able to work due to Covid-19 and I have told Global Lending Services I would make another payment within a specified time, and then pay off the balance due by a specific date. GLS has since called the my “friends and family members” even after he specifically told them not to do so. GLS representatives did not have m consent to call my family members and friends! GLS is causing my dads PTSD to flare and have my 80 year old grandmother worried about me after having open heart surgery twice. My number and address had not changed, and I want all communications to my family and friends to “stop” I too would like to know my rights because something must be done!

  • Phil W

    This *** hat company is a night mare been sick severe depression have not been able to work finally feeling normal again and these *** *** *** will not work with me So I am filling bankruptcy screw em

  • James M

    I have a loan through global Lending Service to. Last June it got repossessed by the repossession company I worked for. A repossessed car will usually sit on lot up to 30 days before being sent to auction. They had mine sent to auction in Kansas City 5 Hrs away when there is auction yard just up street from the shop. I found a ride to the auction yard to pay and retieve my stuff paid all fees required and had possession of my vehicle again

    It gets better,

    I regained possession on June 24 but, Global Lending Service, somehow registered the car as repossession on July 12,2021.

    The lady told me at DMV that according to system I have no connection to the car since June that consist of:
    redemtion Cost. that months payment of $415,and each month to Feb 2022 that roughly 2905 dollars in payments ive made not including redemption fees.

    I only found this out because i was about to sell it to dealership to payoff my loan, and dealership stted i needed to file for MO title before they could buy it

    What are my options legally because the car is tied to my credit but not tied to me in any way possession wise except that I have the car.

  • Daniela M

    Global lending services, lies to me when i make my payments. I confirm each time I make a payment and ask how many payments left. I was last told three, so ready to pay off they tell me i owe six. After each payment, i ask. When i was 10 payments left, they told me i was ten payments for six months. I m getting tired of being lied to. they told me the last payment would be in feburary, now they tell me june. They keep threatening me repocession. I just can’t win. Pandemic was hard on me as a single mom. Im getting tired of being lied too. I tried to get another car, one credit file say i owe 9,000 another says 11,000. My payments are 685/monthly…. six paymets dont equal: 9,000 to 11,000

  • Mrs. C


  • Carmen R

    I took out a loan with GLS in Oct 2020 and despite timely payments it has been a disaster. They charge late fees on advance payments. They post payments late on purpose. They call multiple times a day EVERY SINGLE DAY !!! The harassments are unbearable !!! Something has to be done about this company !!!

  • Charles

    Global lending is the worst lending company in the world and I really mean this they will call your family friends and harass them all day long I’ve left several messages and phone calls. They repo my car and I had a payment arrangement set up with them , I asked numerous times can you please lower my payment so that I can make the payments due to the pandemic they never want to lower my payment. This lending company will not work with you under no circumstances at all of the customer services is horrible.

  • Sandra M

    One word describes Global Lending Services. “Nightmare” They lie on dates to the credit bureau. They charge fees that you don’t even know what the fees are for. One minute your up to date the next day you’re owing. This month’s drama with Global they stated I owed 1483. Paid on 6/30 Brokedown paid because it affected my credit score so bad. On 6/30/2021 they reported late payment. Then I looked at my account and it stated I was ahead and didn’t owe a payment for 8/3/2021. If that the case how could be late on 6/30 for 1483. this company could ruin people’s lives. Not to mention the phone calls it got so bad at one point where my co-worker told them that she was going to report them for harassment. Phone calls stopped at work. Phone calls and emails and letters didn’t stop. I finally saw how low they would go when at one point they sent out an email on 4/2020 regarding paying your car payment using stimulus payment.

  • A F

    They wont give me my account breakdown with interest, and how the payment was split, how much to interest and how much to principal. And if I paid it out all the way total cost was 50,000 and I have paid over $14,000 on it. The vehicle was 34,000 purchase and I still owe 29,000+on it?

  • kyndra

    GLS screwed me with gap and the overall balance. now they did a charge off and wont work with me or remove it

  • Brandon J

    Haven’t had any problems. We pay our payments online and don’t get behind. I knew, when I needed to take this loan to improve my credit, that I needed to be responsible enough to make the payments on time. I’m not sure how everyone can complain when they themselves are the reason for the repossessions and being behind on payments. Dont buy something that you can’t afford. You should blame yourself or at least the salesman whom sold it to you.

  • Trinetta M

    I took out a loan with GLS February of 2018. Since then I am going through a divorce and called to have the payment extended once EVER. Two days ago I was heading to my car to get groceries only to gone, I thought it had been stolen. I called GLS and come to find out it has been repossessed without any warning. What’s funny is that I use the online site to pay my bill and made a huge payment this past December. They’re saying my account is 3 months past due, but according to the billing information on the online site I owe half a payment for January. They’re including February bill and it’s not even due yet. They’re also including the payment that was put to the end of the loan. 2 payments were put at the end of the loan and I only asked to move one!! Then the representative said oh well it’s already repossessed. Terrible company and they’re billing does not add up.

  • Sabrina L

    In November of 2015 I purchased a used car from a local car dealership and they used global lending services. My loan amount for the car was for $16,128. Now its February 2020 and I added up all the payments plus my $800 down payment calculated over $18,000. Everyday they call me three or more times a day asking for their money. I told them if I paid $16,128 already why am I still paying on it they told me I’m paying the interest. At that time I told them if a loan is paid off then I don’t need to be paying the interest on it. I’m tired of getting ripped off from them . They also told me if I don’t pay $89 by Monday Feb 10 they will repo my vehicle

  • Dawn

    I just want to give the car back. I would rather walk than deal with this company any more. To call my friends and family, when I have an arrangement set it ridiculous! I owe more now on my car than I did 2 years ago!

  • Deanna S

    I’ve been with this finance company for 9 months and on Sept 30 they reported my account closed and paid in full. As a result it has lower my Transunion score. I’ve called them and was told they are working to gwt8the problem fixed. The next month the same thing happened again they said they are working to fix the the problem. Here it I’d November and the account was closed again on Nov 19th can someone help me

  • Robert A

    On oct 7th they told me they had a glitch in there system and my account was reported closed to the major credit bureaus my scores dropped 70 points they tolded me in a few days it would be fixed and my credit score would be back to normal over a month later my credit is still all messed up they told me and my wife it happened to thousands of their customers

  • Dudley

    I have been on the phone with GLS for an hour because they have inaccurately reported my account as closed. They have said it is an internal issue that they are trying to fix, however, this has impacted me greatly in a negative way. What action can I take?

  • Amaya D

    Help. Global lending services supposedly deleted my account and reported it closed to all the major credit bureaus. I’m in the process of applying for a mortgage and it has hampered this greatly. It lowered my FICO score by atleast 25 points. I asked if I was the only one it had happened to and a rep informed me that it was an internal computer problem that’s has effected approximately 150k customers. Please pull your credit report as soon as possible to see if you still have an active account with a balance. I think I have suffered financially because of this internal issue and would like to know how to either force them to restore my account or ask for my title. Any help would be appreciated.

  • M. J

    GLS LLC IS THE MOST ANNOYING AND WORST COMPANY I HAVE HAD THE NOT SO PLEASURE OF DEALING WITH!!!!!! I am like most of the consumers and customers that they have no problem BLOWING YOUR PHONE the heck up from the time they open until the time they call. When you call and speak to someone about your 2 hours later someone is calling you the same day! Why? Because no one is reading maybe even your account to see the last comments made before they pick and call you. And the ROBO calls well that is like talking to a BRICK WALL WITH THIS COMPANY and their uninformed, rude and nasty customer service rep. They speak to you like you are dumb and you don’t know what you can and can not do. I am in the negative with them because I can not get my payment due change because company policy states ONE TIME DURING THE LIFE OF YOUR LOAN AGREEMENT!! I have been through some car dealerships and banks and I have never had ANY OF THEM REFUSE TO HELP YOU PAY OFF YOUR NOTE WITH THEM, but NOT CHANGING YOUR PAYMENT DATE TO ACCOMMODATE YOUR PAY SCHEDULE. STATE EMPLOYEE NOW GET PAID ONCE A MONTH, WHEN I GOT THE CAR TEMP AGENT WAS GETTING PAID EVERY WEEK!!! TEMP TO PERM. Please help me get this monkey off of my back. I am sick of GLS LLC!

  • Johnny O

    They keep calling me everyday, telling me they have an urgent message for some person, whom I have never heard of before. I have no idea how they got my name and number, nor how they determined I am this person’s point of contact!

  • Michelle N

    They will call multiple time a week or even a day. You can ask them to leave as many notes as possible in the account and they are useless because the next person calling does not read these notes. You can set up payment arrangements with them and they don’t matter because they will continue calling and if you don’t pick up the will start calling friends and family numbers and harassing them constantly. Leaving them voicemails and messages. It is by far the worst place you can have a load with. They have come as far as me answering and telling them I am at work I cannot take your call right now, th person Raised his voice and said WELL THIS IS AN EMERGENCY AND YOU NEED TO TAKE THIS CALL OR CALL BACK, I decided i’d listen to what he had to say, verified all my information and went of with just telling me how many days late i was and how i wanted to settle that debt. He called back after i hung up and i didn’t pick up so he called my family and friends. I had another person to whom I said I would make a payment that Friday ( this was on a Monday), I told them I can not take calls between 9 and 5 but i will make a payment on Friday. He called me Thursday half way through my day obviously i didn’t pick up so again they called my family and friends.

  • Hope J

    Global Lending Services is the WORST company!!! They have HORRIBLE customer service, they DO NOT properly train their staff. You will NEVER speak to the same person!!! They call you MULTIPLE times within the week EVEN with a set payment date! They will take up for each other although the recorded calls PROVE they are wrong. DO NOT take out a auto loan with this company!!!!

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