Evergreen Financial Services Inc or EFS is a third-party collection agency based in Washington state. EFS has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper contact or sharing of information and threatening to take actions that cannot legally be taken. If you have been contacted by Evergreen Financial Services, make sure you understand your rights before taking action.
The harassing company pays our fees.
They’re legit. According to the BBB, Evergreen Financial Services, Inc. is a legitimate collection agency, founded and incorporated in 1970. The BBB established a profile page for EFS in 1981. EFS is listed as a collection agency and credit and financial services corporation. Manta estimates Evergreen Financial Services’ annual revenue at $2.5 million and the size of its headquarters staff at 38 employees.
According to its website, Evergreen Financial Services “is a full service debt collection agency specializing in ethical and professional collections.” EFS’s mission “is to exceed…expectations by consistently improving…quality of service while maintaining the integrity of the collection profession and the dignity of the consumer.”
Evergreen Financial Services collects delinquent debts for many types of businesses, including medical and healthcare providers; utility companies; government agencies at the municipal, state, or federal level; consumer retail lenders; and small claims court judgements.
As a full-service collection agency, Evergreen Financial Services offers commission-free collection programs; detailed client reports and online client access; credit reporting; bankruptcy claim filing and tracking; scripting services; skip tracing; customized programs; and training and consulting.
Evergreen Financial Services “collection professionals receive intensive training and attend continuing education classes through ACA International.” They also employ “an in-house attorney and Certified Compliance Officer to ensure complete compliance in all federal, state, and city laws and regulations.” EFS “works under a comprehensive…management system in full compliance with the CFPB (Consumer Financial Protection Bureau).” However, the EFS website does not provide a consumer resource page with links to laws and enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 12 complaints against Evergreen Financial Services in the past three years, with 3 complaints closed in the past 12 months. The majority of complaints allege problems with billing and collections. Since July 2015, the Consumer Financial Protection Bureau (CFPB) has closed 8 complaints against EFS. Justia lists at least 5 cases of civil litigation involving EFS.
Evergreen Financial Services, Inc.
1214 N. 16th Ave.
Yakima, WA 98902-1348
Telephone: (509) 452-6574
Website: http://www.efscollects.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely EFS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here are some Sample Complaints:
Complaints against Evergreen Financial Services commonly cite problems resulting from disputes about the accuracy of billing documentation; debt verification; and miscommunication about litigated accounts. In October 2016, a complainant indicated that she had been sued by EFS for outstanding medical bills. She called EFS the same day she received the paperwork, made payment arrangements, and was informed that the specified amount was all that she owed. She did not receive “the judgment paperwork… they said they would be sending” until two weeks after the day of the phone call. She indicated that despite the seriousness of legal paperwork, she had to call Evergreen Financial Services and remind them to send it, which she viewed as indicative of their unprofessionalism. She also made a payment on the day of the initial call and was allegedly told she would receive monthly statements, but she indicated EFS had not sent anything. She called Evergreen Financial Services again to inform them of a change in her employment status, and EFS allegedly told her she had a balance owing that was $500 in excess of the original balance they had quoted during the initial phone call two months previously. When she asked them for an accounting of the additional charges, they told her it was the result of additional outstanding balances for other accounts; however, the complainant indicated she had not received any statements or notifications of any additional accounts or balances, and that the amount did not seem to reflect accurately what the complainant believed she owed in medical bills. The complainant also indicated that the representative she spoke with “was extremely rude… and when the complainant asked to be sent an itemized statement, she was told that was not possible.” The complainant expressed her unwillingness to pay an additional $500 in undocumented bills, especially when they had not been verified; and her concern that the miscommunication about the lawsuit was preceded by harassing calls to her father that may have violated the FDCPA and HIPAA legislation.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“As we discussed on the phone earlier today, this settlement is perfectly okay to me. I need to thank you and all of your cohorts at Lemberg Law to get a project handled so professionally. Please allow Amy, the first person who contacted me from Lemberg, know how much I appreciate her efforts, kindness, and professionalism.”
“My mom and I want to say thanks to the team of Lemberg Law for all the hard work and effort that was taken to take care of the debt collector and the Fair Debt Collection Practices Act. Because of this, the phones do not ring off the hook .”
“We realize that ours is only one little case among many — and a lot more serious — but are heartened by the fact that you accepted it represented us with a professionalism that belied the dollar amount.”
“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”
We can absolutely help. Call us today.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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I just looked this up because whoever “EFS” is, they’ve been attempting to remove money from my account for months now and I’ve never once heard of them nor do I owe anyone anything!! I have no default accounts!
Evergreen has been extremely rude and a usive to me. They claimed they called and spoke to me on a number that was my mother’s and read notes ba k to me that were in no way correct! I made payment arrangements a d ga e them $300.00. I set up payments for $200.00 a month by the ith of each month. I called them back a few days later and made another payment of $400.00 for my payment in May. They took the money and then turned around and called me on the 8th of May and said I owed them $200.00. I said I just paid them $400.00! She said that wasn’t good enough and I had to pay $200.00 before the end of May! She said my payment plan was going u to default if I didnt pay it. I asked what that means and she just repeated I was going to be in default. How do they get away with making rules in their favor, without even telling me the payment terms. I made my payment t early and then they change their minds threatening me with legal action and trying to add o nto the balance. My water was shut off because I paid them. I ha ent been able to buy my. Lood pressure or thyroid medication because of them. Where are my rights in this?
Evergreen call me day after day and I contacted my creditors to see if I really owed over $5,000 in medical debt. You said for one reason or another the insurance didn’t cover it so then made payment arrangements with Evergreen Financial. I have been paying them $300 a month for several months 150 twice a month and I missed a payment you called in to make that payment and the next payment due and they told me because I missed a payment they wanted $350 instead of 300 and they are going to raise my payments to 175 every two weeks because I miss that payment. We are on a fixed income and this has been extremely difficult even to make the 300. I told him I would call them back today speak with a supervisor. I don’t know what to do.