Estate Information Services or EIS is an Accounts Receivable Management (ARM) company specializing in recovery services for the estates of deceased individuals. EIS has received consumer complaints alleging problems with billing and collection services that violate the Fair Debt Collections Practices Act (FDCPA). If you have been contacted by EIS, make sure you know your rights before responding.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Estate Information Services is a legitimate collection agency founded and incorporated in Ohio in 2000. The BBB opened its file two years later. Listed as a collection agency, EIS also uses the alternate business name, EIS Collections. The Additional Information section contains an extensive notice from the Federal Trade Commission (FTC) informing family members of their rights under the FDCPA. Buzzfile estimates Estate Information Services’ annual revenue at $2.2 million and the size of its headquarters staff at 20 employees.
According to its website, Estate Information Services supports the financial services efforts of banks, credit cards, retailers, auto loan and lease programs, and medical and educational finance. Furthermore, they offer collection services in three areas. Their third-party collection service employs prime, secondary, and tertiary collection and skip tracing methods in conjunction with law firms associated with the National Association of Retail Collection Attorneys (NARCA). Their bankruptcy division liquidates the portfolios of debtors whose bankruptcy debts have not been discharged. Finally, their probate recovery service uses a proprietary software known as EstateTrace. EIS’ claim assure process protects estates filed in probate court with videotaped notary service. EIS agents contact the family members of non-formal estates to discuss probate options.
Estate Information Services cites as its strengths over 15 years as a progressive ARM firm specializing in probate collections and membership in the American Association of Credit and Collection Professionals (ACA). Physical and on-site security add to their technological expertise with proprietary applications like PROBE, and data services that include an estate database and a deceased customer identification service. As for compliance, the EIS website lists a series of “industry norms and expectations” and a set of compliance goals that include “process workflows,” “metrics,” and “analytic, measurable compliance management.” There is little mention of consumer protection laws, but EIS has designed a website at www.probate-care.com to “help surviving family members deal with the complexities surrounding the probate” process.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 16 complaints against Estate Information Services in the past three years, with 3 closed in the past twelve months. Most of the complaints allege problems with billing and collections, with 3 complaints focused on problems with customer service. The 7 negative reviews allege problems with service and communication. Justia lists at least 2 cases of civil litigation naming EIS as the defendant.
Estate Information Services, LLC
3435 Stelzer Rd., Suite 320
Columbus, OH 43219
Telephone: (855) 526-9324
Website: https://eismgmt.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely EIS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here are some Sample Complaints
In 2017, Estate Information Services, LLC faced a proposed class action filed by a woman who claims she received a misleading collection letter from the defendant. The letter allegedly implied that her amount of debt was increasing. This is because, the suit claims, the letter stated the debt was “subject to timing and system limitations” and included an itemization of the “non-interest charges or fees accrued since charge-off,” which was zero. The complaint claims the plaintiff’s account was charged-off and was not subject to additional fees despite the defendant’s supposed allusions to possible increases. The defendant’s letter, the suit argues, was an attempt to pressure the plaintiff into paying off the account as soon as possible to avoid “these non-existent fees.”
In July 2006, in Dutchess County Superior Court, a judge issued an Opinion in a case regarding an estate claim filed under the Surrogate Court Procedure Act (SCPA) Article 13. An affidavit was filed with the decedent in 2005. In this case, the executor filed a motion pursuant to Civil Practice Law and Rules (CPLR) Rule 3212 for an order requesting a judgement dismissing from the estate a clam by Capital One MasterCard in the amount of $1,295.41, but the order did not state the reasons. The estate claim in question was filed under SCPA Article 13, relating to small estates of $20,000 or less. In rejecting the Capital One claim, the executor utilized SCPA Article 18, which provides that “whenever a fiduciary rejects a claim in whole or in part all issues relating to the validity and enforceability of the claim shall be tried and determined upon the judicial settlement of his account.” In March 2006, the executor served a notice pursuant to CPLR Article 31 to take a deposition of a Capital One representative, but the Capital One representative defaulted in appearing. In April 2006, the executor filed the report and account in settlement of the estate pursuant to SPCA Section 1307, and due to the defaulted appearance, it was unopposed. Because the executor rejected the claim in a timely fashion that was not prejudicial to the creditor, and properly utilized a discovery device to obtain information regarding the validity of the debt to which the creditor defaulted and failed to oppose, the motion to dismiss Capital One’s claim was granted.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“We realize that ours is only one little case among many — and a lot more serious — but are heartened by the fact that you accepted it represented us with a professionalism that belied the dollar amount.”
“I am so blessed that through this dreadful, terrifying encounter, your company was there to help me. I can not thank you enough”
“Never did I feel anything less than your most important customer. I love your service, and wish that more people were aware that there was a remedy for these vile creatures that call themselves collectors. Do not get me wrong, I pay my debts, or at least attempt to, but those agencies are aware of what they’re doing is illegal and know that the person on the other end of the line probably does not know that.”
Chances are good that we can help. Call us today and we’ll explain.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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My Mother passed away last month her estate is insolvent I contacted each of her credit card companies and spoke with the special department that deals with these situations the cards were only in her name and they told me I was not responsible for paying them. I’m starting to receive calls from Estate Information Services which I have not returned and would like them to stop
We received a letter from this company regarding my recently deceased mother’s estate. She does not have an estate and we are already taking care of her finances through other means. I have no idea who this company is and how they have any information regarding my mother’s death. I have not called to speak with them because I’m sure they will be pressing me for more information etc. It sounds like a scam to me, also.
I just received an letter from EIS addressed to the estate of my name. I am still alive…. It just says whoever is responsible for my paying my outstanding bills need to call them. I do have collections that I am paying back but it does not say what debt they are referring to. This sounds like a scam to me.
Recieved a call from EIS Collects concerning a debt left a messages with this number 8773550772 extention 161 Reference# 373164
Got a call from Eis debt collections about a debt that I do not know nothing about and it didn’t say who it’s for and I got on voicemail. On Tuesday November 27th 2018 from this number 706 887 4557.
I was sent a letter that my student loan was in default. When in fact I have been paying on it and I couldn’t go back to school if I was in default, which I am in school. It doesn’t state what school or company it is for. I believe it is a fake threat.
Just received a generic letter from EIS,LLC referencing “outstanding bills” of a family member. Said individual died approximately 18 months ago and his will was in fact probated within 3 weeks (our County Surrogate happens to be a friend of the family. I was told by an attorney several years ago that here in New Jersey, a creditor has six months from the date of death to make a claim against the decedent’s Estate. Would like to know if there is any further obligation, either financially or otherwise on the part of the decedent’s Estate. Thank You.
We just got a letter from EIS about my grandfather’s estate. The thing is, he’s still alive. We don’t want there being a mistake out there claiming he’s dead and then his social security checks getting messed up. That’s what he lives on and we don’t know anything about this company or where to go from here. He did just add someone to the checking account so maybe that’s what prompted this letter?