Credit One Bank, also known as Credit One Financial, is a financial services company which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
Who is Credit One Bank?
Credit One Bank offers consumer credit through a variety of retailers and banks. Credit One Bank’s in-house collections and billing departments have received a number of consumer complaints alleging financial crimes. If you have been contacted by Credit One Bank, make sure you know your rights before responding.
According to their website, Credit One Bank services over seven million customers, which they attribute to their stellar customer service. Customer testimonials praise the bank for allowing them the opportunity to rebuild their credit score when other banks steered clear due to past financial troubles. Credit One Bank claims to have surveyed their clients and discovered that 85% would recommend their services to others.
Credit One Bank “is dedicated to being a leader in the credit card lending industry by providing card members with value and excellent customer service.” They are currently the official credit card of NASCAR, and consumers who hold their NASCAR Visa receive double cash back at the NASCAR.com Superstore.
Credit One Bank offers three credit cards, a Cash Back Rewards Visa, the Platinum Visa for Rebuilding Credit, and the Official NASCAR visa. Their website is designed to entice consumers to apply immediately for credit, with buttons to see if you prequalify prominently featured. There is a section devoted to responding to mail offers, so this bank targets consumers who would not qualify for credit elsewhere.
Sample Cardholder agreements are available for consumer perusal. They state that card holders will be charged a 25.15% interest rate which fluctuates based on the market rate. Not mentioned in the many various advertisements is the $75 annual fee, charged in full when the card is opened, reducing a modest $300 credit line to $225. After the first year, the fee rises to a $99 annual charge billed at $8.25 monthly.
How Many Complaints are there against Credit One Bank?
The Consumer Financial Protection Bureau (CFPB) lists 18,688 complaints against Credit One Financial (aka Credit One Bank) over a three year period, regarding everything from credit collection to inaccurate information on credit report. The BBB’s profile page for Credit One Bank lists 1,165 complaints closed in the past three years, with 407 closed in the past 12 months. Most of these complaints were about billing and collection issues, but also included complaints about advertising and customer service. Of the 143 customer reviews, 138 are negative. Justia lists at least 30 cases of civil litigation that name Credit One Bank as a defendant.
How Much Will It Cost to File A Lawsuit Against Credit One Bank?
Absolutely. Here are some Sample Cases Where Our Clients Won in Arbitration:
Credit One Bank consumers generally accept an arbitration clause when they sign up for their services.
In August 2016, Lemberg Law received a case on behalf of James Doe (names changed to protect client’s privacy) of Rochester, New York. James was receiving up to thirty calls a day from Credit One Bank in regards to a debt that he owed. Despite speaking with a live representative and revoking consent, the defendant continued to place copious amounts of calls to his cell phone in a manner which he found intrusive and harassing. These calls utilized a predictive dialer, an automated device which attempts to predict how long it takes the consumer to answer the telephone, then connects them with a live representative. Such devices store phone numbers. We demanded $500 for each phone call placed to defendant’s cell phone after permission had been revoked. Case settled pre-litigation within one year with cash award as well as waiver of his debt with Credit One Bank.
Client Becky Doe was receiving up to ten calls a day from Credit One Bank when she contacted Lemberg Law for help. On numerous occasions Plaintiff revoked permission for Credit One to call her, including calling them herself to emphasize she wanted to receive correspondence by mail only. None of her actions stopped the calls. Once she reached out to Lemberg Law, not only where we able to stop the harassment, but we won a sizable cash award for her trouble.
Credit One Financial
6801 South Cimarron Road
Las Vegas, NV 89113
Telephone: (877) 825-3242
Credit One Bank Calling You?
Understanding Your Debt Collection Rights
Federal consumer protection laws are designed to protect consumers from unethical business practices. For example, the Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) regulate the way in which collection agencies can conduct business. The FDCPA’s provisions prohibit the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies.
Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how consumers can assert their rights when financial services companies overstep their bounds.
These laws also provide individuals with a means to seek monetary damages in court. For instance, the TCPA provides monetary compensation to consumers who can prove harassment. In the case of willful harassment, this compensation can be increased three times. As a result, entities can be fined up to $500 if case harassment is proved. In case willful violation is proved, this compensation can be up to $1500.
Ready to Stop the Harassment from Credit One Bank?
Your phone harassment checklist:
- Your debt harassment checklist:
- Calling you before 8:00 am or after 9:00 pm
- Calling and not identifying themselves or their purpose.
- Use misleading of fraudulent tactics to communicate with you
- Calling you at your place of employment
- Calling your friends, neighbors, or coworkers
- Disclosing personal info to someone else without your consent
- Ignoring your requests to not call you; not honoring the Do-Not-Call-Registry.
- Threatening and intimidating you with violence, lawsuit, or arrest
- Use of threats, offensive language and aggressive behaviors
- Criminal accusations are being made towards you
- Automated robocalls are being made to your phone in an attempt to collect
- Harassing you with constant or unwanted calls
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW
What Our Clients are Saying
“Lemberg Law has been great in handling my harassment case . They got the robocalls to stop when I was unable to get my number taken off the company’s list on my own. I highly recommend this law firm to anyone having an issue with pushy bill collectors harassing you”
“Was getting harassed by phone calls. Looked for an attorney that could help online and found Lemberg Law. They took care of everything and kept in contact with me just the right amount. Never expected anything would come of it but they did all the work and it relieved a lot of stress in my life!”
“Lemberg Law was a great choice. They really helped me with my situation. They were very professional and answered any questions I had and responded to my calls and emails. I would definitely use them again and recommend them to others.”
Can You Help Me Stop Credit One Bank Harassment?
Chances are we can. Call us to today and we’ll tell you how we can help.