Bryant, Bryant & Associates or BBA is a third-party collection agency based in Florida that specializes in collecting delinquent debts for property managers. BBA has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including threatening to take actions that cannot legally be taken and attempting to collect debts not owed.If you have been contacted by this debt collector, make sure you understand your rights before taking action.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Bryant, Bryant & Associates, LLC is a legitimate collection agency incorporated in January 2013. The BBB established a profile page for BBA in May 2013, about three days before BBA was started locally. BBA is listed as a collection agency and credit reporting agency. BBA describes itself as an “independent accounts receivables agency…that serves property owners by providing tenant support, management of leased units, and tracking of leased/un-leased units and billing services.”Buzzfile estimates BBA’s annual revenue at $415,000 and the size of its headquarters staff at 4 employees.
According to its website, BBA“is responsible for the management of over 5,000 units statewide, which… enables property owners the strength and flexibility to run other ventures.” BBA “provides customer service and billing services and employs…professional personnel.” BBA’s “accounts receivables agents work any tenant issue in accordance with Florida standards…and specializes in move out/move in tracking and reporting and loss mitigation.”
As “one of the top accounts receivable… centers in the United States, …BBA provides a variety of professional support services to aid in the management of…real estate portfolios.” Their billing service “consists of 3 phases.” In Phase One, “within 24 hours of placing an account,” BBA representatives will send “the first of four letters… to the debtor”; assign the “case… into the workload of one of their on-staff accountants”; and “attempt to contact the tenant and produce a resolution to the matter.”
In Phase Two, if “all attempts to reach a conclusion to the account fail,” BBA will send the accounts to “a local attorney within their network,” who will “immediately draft the first of several letters to the tenant…on…law firm letterhead, demanding payment of the debt”; and “start attempting to contact the debtor via…phone, in addition to a series of letters.” If “attempts to reach a conclusion to the account continue to fail,” BBA moves the account to Phase Three. In Phase Three, BBA will recommend action, which may include litigation or “closure of the case” if BBA “determines the possibility of recovery is not likely.”
BBA is now also offering eviction and tenant removal services that “include… not only all of the tenant removal but the collection of any and all unpaid balances left by the tenant.” BBA states that its “customer support call center adheres to all state and federal customer service laws,” but they do not provide any detailed information about their compliance or training policies. The BBA website does not provide links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 19 complaints against Bryant, Bryant & Associates in the preceding 3 years, with 1 complaints closed in the past 12 months. Most Of Those complaints alleged problems with billing and collections. Since April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 5 complaints against BBA. Justia does not list any cases of civil litigation involving BBA.
Bryant, Bryant & Associates, LLC
409 Montgomery Rd., Ste. 165
Altamonte Springs, FL 32714-3193
Telephone:(321) 304-2500
Website: https://bryantbryantandassociates.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely BBA would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. Here are some Sample Complaints
Complaints against Bryant, Bryant & Associates commonly cite problems resulting from disputes about the validity of debts,harassment, and illegal communication tactics. In May 2016, a complainant indicated that she had “been harassed with phone calls from BBA on and off for the past few years regarding a debt that does not exist.” Allegedly, the complainant had “been receiving phone calls at…both her workplace and cell phone.” The representatives who contacted her “have called…from various phone numbers on and off for the past few years.” The complainant called the original creditor “directly and they have verified that she does not have any outstanding loan with them.” Regardless, BBA allegedly “obtained a partial number of an old bank account, social security number, old address, and other personal information that they attempted to use to verify that this claim is legitimate.” The complainant requested validation of the debt, but indicated that BBA sent inaccurate “documents, … most of the time with misspellings and incorrect grammar.” In addition, the complainant stated that her exchanges with BBA representatives were “very unprofessional…When she tried to explain the situation and questioned the validity of the debt, …one representative raised her voice and became argumentative, making comments about the complainant’s personal finances, alleged reasons why she supposedly needed to take out this loan, and even called her ‘pathetic,’ accusing her of trying to ‘run away from her responsibilities.’” In addition, BBA representatives had “spoken disrespectfully over the phone to the administrators at the complainant’s workplace.” The complainant told a BBA representative that she would be contacting an attorney, but the BBA representative “began rattling off laws saying that the complainant ‘can’t scare her.’” The complainant and her supervisors requested that BBA cease making calls to the complainant’s workplace, “but the calls have continued.” The complainant concluded by stating that despite her efforts, the harassment “usually stops for a few months, but always resumes at some point from a different phone number and different individual.”
In response, Bryant, Bryant & Associates defended all of their actions, insisting that they complied with all requests for debt validation. In addition, they stated that “each and every contact attempt with the complainant has been met with extreme resistance.” Although BBA did not acknowledge any wrongdoing, they also stated that “at this time BBA has made the determination that it is in their best… interest to officially close… the account here at our offices and return the debt to the originator… BBA will no longer commence in communication with the complainant, her place of employment, or the associates connected with the file.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“After a few months of frustration with a debt collector, I eventually called Lemberg Law. It was among the best financial decisions I have ever made. Jody and her staff were comprehensive, useful, and above all else powerful. I highly recommend their services and thank them for their continual efforts.”
“When my husband got sick and lost his job, I understood that paying all of the medical bills was going to be an issue. What I didn’t understand was that we’d be bombed with telephone calls day and night. I found your site and was contacted the same day that I submitted my advice. You did not charge me, you got cash from the collector, and we finally have silent phones. Thank you for what you did for us!”
“We were so impressed with how the attorney listened to us and understood the position we were in. Thank you for stopping the calls. The check was a nice bonus, but mostly we’re glad we’re not being hounded anymore.”
“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
We can absolutely help. Call us today.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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About 8 of my friends and family members received a text message from Bryant and Associates stating the message was intended for a certain person(gave that person’s name)(it wasn’t me) and instructed me to call their legal department and the message stated there will be a process server dispatched out for service at the home or place of employment(are they sending someone where to my house). I am not this person, and how can it be legal to send harassing text messages to anyone that is associated with that person and embarrass them this person worked for me about 5 years ago.
Received a call from Bryant and Associates regarding a credit card from 2009 and stating that a judgement is being filed against me for 20k although proceeds to tell me the original debt is for about 6k. This woman proceeds to inform me they will garnish my wages and place a lien on my property/vehicles. I proceeded to tell her I would be contacting a lawyer. She then tells me “ you can afford a lawyer but not 20k” and hangs up on me. After the call I and my family received a threatening text message about them serving me at home or place of employment.
Recieved a text from BRYANT AND Associates Filing Service that this was pre correspondence before a judgement against me for a very old credit card debt would be placed. They spoke of my wages being garnished, my bank account and credit cards they acted as if they had access to my financial information.