Bonneville Collections or also known as BBC, Bonneville, Bonneville Billing and Collections Inc. is a third-party debt collection agency based in Utah. Bonneville has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as using prohibited communication tactics and failing to provide verification of debts. If BBC has contacted you about past due financial obligations, make sure you understand your rights before taking action.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Bonneville Billing and Collections, Inc.was founded and incorporated in 1980. The BBB also established a profile page for BBC in 1980. The BBB lists Bonneville Billing and Collections as a collection agency that uses the alternate business name, Bonneville Collections. Buzzfile estimates Bonneville Billing and Collections’ annual revenue at $9.4 million and the size of its headquarters staff at 80 employees, with an estimated 130 total employees across all locations.
According to its website, BBC “is a professional debt recovery firm…that uses the latest software for payment processing and collections management.” BBC states that they are “reliable and work with integrity…using a… team equipped with the best debt recovery information systems to maintain… a client recovery rate that’s unparalleled in the industry.”
Bonneville Collections maintains more than 5,000 active clients at any given time and collects debts for a variety of businesses and industries, including medical and healthcare service providers; grocery stores; municipal government agencies; convenience stores; consumer retail outlets; utility service providers; and restaurants. BBC also collects delinquencies for commercial business-to-business accounts.
BBC states that “third-party collections is what they are great at.” BBC designs customized collection strategies for all their clients. In addition, BBC “provides check services for point-of-sale check acceptance and returned check recovery,” collects unpaid balances, and provides resale and service for hardware. BBC offers accounts receivable management services “prior to collections, which are handled within a pre-collect and self-pay model. Self-pay and post-insurance balances are managed from start to finish before the collections strategy begins.” BBC’s legal resources division provides referral of “delinquent accounts to attorneys who are highly skilled and very successful in legal collection procedures.”
Bonneville Collections states that it is “the only agency in Utah to achieve the American Collectors Association’s PPMS certification and complete a successful Service Organization Compliance SSAE 16 audit,” making them “more than qualified to handle client receivables.” However, the BBC website does not provide any links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of December 2019, the BBB has closed 39 complaints against Bonneville Collections in the preceding 3 years, with 13 complaints closed in the previous 12 months. Most of those complaints cited problems with billing and collections, although several complaints also cited problems with customer service. As of August 2013, the Consumer Financial Protection Bureau (CFPB) has closed 193 complaints involving BBC. Justia lists at least 7 cases of civil litigation involving BBC.
Bonneville Billing and Collections
6026 S. Fashion Point Drive
South Ogden, UT 84403
Phone Number: 801-621-7880
Website: http://www.bonncoll.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely Bonneville would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here are some Sample Complaints
Complaints against Bonneville Collections cite problems resulting from disputes about the validity of debts and the accuracy of information reported to the credit reporting agencies. In September 2019, a complainant stated that he had received notification from BBC that a bill he owed had been assigned to them for collection. Two months prior to the complaint, he had been “served a notice that BBC was…seeking a judgement against him for payment of this bill.” According to the complainant, he “called the company and asked how he could avoid this situation from involving the court system.” Allegedly, the Bonneville Collections representative he “spoke with was very polite and said that he could easily avoid that by setting up a payment arrangement, which is what he did.” The complainant considered the matter settled, and “thought no further of it, since the payment was scheduled to go out of his bank account.” Subsequently, he “received a few calls from BBC with no details, so he did not think it was urgent that he call them back, and waited until” the day the payment was scheduled to be debited “to find out why they contacted him.” At that time, he contacted BBC and “was told… by the woman on the phone, that the payment arrangement was invalid and that BBC had… already proceeded to judgement. When the complainant asked why and questioned why… this information contradicted what he had previously been told by a different company representative,” the BBC representative he was speaking with told him that she was the receptionist and was new, “so she was not authorized to give customers that kind of information.”The complainant protested that her response was unfair, and he was told “that it was his responsibility to see that the amount was taken out of his account.” He said that BBC “never apologized or admitted that it was unfair or inappropriate or anything.” The complainant became “frustrated because this delinquency will now appear on his credit report, but each time he sought …more information, he was told that he was at fault.” As a result, he said that he would “prefer to stop discussing it and would just like to make a payment, but that he wanted the receptionist’s name so he could file a complaint.” He became frustrated again “when the representative …sought to chastise him and claim he was at fault, and tell him that if he continued to speak to her in such a manner … that he would be responsible for the entire amount right away.” The complainant “felt this amounted to a threat, and because he believes that that is illegal for bill collectors to do, he simply hung up.”
In response, Bonneville Collections apologized for the conduct of the BBC representatives the complainant had encountered. BBC stated that “the employee who setup the arrangement was new, and an error was made.” BBC promised to “waive all court fees and set aside the judgment and request deletion of the item from the credit bureaus to allow the complainant the opportunity to pay the balance owed.” BBC also promised to “provide… a copy of the order setting aside the judgment once received from the court.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Consumers have reported this agency harassing them from the following numbers:
You may have a case, if…
“Thanks to the staff at Lemberg Law, I have peace of mind again. They worked quickly to find the harassing calls were super considerate when I talked with them. I love the hard work”
“Thank you . Should I confront difficulties in the future, I won’t be afraid to contact you or recommend your services to others.”
“Thank you for your help in bringing this case to an amicable close. You were quick, efficient, and so professional. The last time I needed to have a lawyer for a civil issue, it wasn’t a pleasant experience, so I enjoyed you! I will certainly refer your name if I be requested”
The brief answer is yes.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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I was never contacted about a debt and was checking my credit score and seen that it was effecting my credit score
Can Bonneville collection agency call me at work? I’ve never heard from them in writing or phone until they called me at work today? Is that legal?
My son has PGE colllections in Oregon from 2013 that went to Bonneville. They report to the credit agencies often and have been charging interest. Is there a statue of limitations for them to fall off Transunion and Equifax reports? He was in a car accident and couldn’t work for a year and lost his house and job. If he offers a pay for delete of a lessor amount will Bonneville accept it?
Bonneville keeps calling over and over again and speak to unauthorized 3rd party.
Bonneville collections Has sued me failed to serve me a summons. I had to go to the county to pull my judgment after they called. Since this has started they refuse to provide me with prof this account is in my name. I know its in my ex wifes, a si didnt really live in the house. They are now trying to charge me almost twice the amount of the judgement and refusing to provide me with an itemized statement.
Bonneville continues to harass and threaten me. On 2/22/19 they threatened me with garnishment and lawsuit. I am a widow who they continue to harass, belittle and threaten. It is affecting my health.
BBC contacted me for a billing pre collection for services at local hospital. I set up a payment plan to pay that Doctor. Which I followed threw with. A month Later I get a call asking for my monthly payment. I asked for what the debt was cleared. He said for the other debts I owed. So again I asked what debts. He told me for debts “ I do not recall owing” and from a place I haven’t lived in for 9 years. I asked for him to give me name of companies and for him to also Verify the debt as I told him “this is Not my debt”. I called the companies that he claims I owe debt to and they all said they have NO information of me owning that debt. One month Later BBC called again asking for monthly payment. So again I ask for what. He told me , I told him I already asked for verification of debt as I do not believe this is mine. I also told him that I personally contacted these companies and they have no records of me owing it either. He became ignorant and said I do owe them they were in my name so I need to pay them. So again i asked him to Verify the debt , as these have to be older then 9 years, as I have not lived in that area for that long and again These are not my debts. I said I want verification on their company letter head explaining debt , any contracts and when last pmt was made… as 1-these are not mine(exact words used multiple times) and 2- statue of limitations has also been met!!!! I do not reconize this debt nor to I claim it to be mine. He again got ingnorent and said I made a payment arrangement with them to pay debts. I said No listen to your recordings. It clearly is stated it was to pay the doctor bill for local radiology lab to read my exrays. That is the only bill a arrangement was made for. I then asked for proof that I agreed to pay these other debts. He said he will have proof in a hour……. no one called back!!!! It has been a month and guess what “I am calling for your monthly payment “ and we start it all over again , which this time it was a lady and she said, “ let me look into this, “ I said I asked for proof twice and twice nothing provided!!! I guess I will hear from them next month.
I’m only 12 and I’m getting calls from Bonneville Collections. I don’t have any debit or credit cards and they’re scaring me.
Bonneville Collections is not willing to accept my payment in full and they are not willing to communicate with me via any reasonable channel. They appear to be trying to drive up the interest charges before they accept my payment. This feels like extortion.
The worst part is that this bill originated at a property I sold at the end of June – Portland General Electric was unable to transfer the service to the new owner at time of title transfer, and waited until early august. So, even though I sold my house and was no longer in the united states, I racked up a $180 electric bill – which I only found out about recently when it hit my credit report.
At this point my only option is to pay the new owner’s electric bill – so that I can terminate my american nightmare. I can do this, but Bonneville refuses to accept payment in full and will not communicate with me, since I am overseas.
Can I sue PGE and/or Bonneville to cover the bill and court costs – i don’t even want damages, I just want the hell of my 4 years in Portland to be gone from my life forever – i want the nightmare of america out of my life forever.