BBVA Compass Complaints : Stop Phone Call Harassment And Robocalls

Many consumers bring up complaints about harassing robocalls

Updated on Author: Sergei Lemberg

Updated on Author: Sergei Lemberg

BBVA Compass aka Compass Bank or BBVA Compass Bancshares is a financial services company which receives a lot of consumer complaints to our law firm for phone harassment and annoying robocalls. Find out who they are, why they might be calling, and how you can stop them.

Who is BBVA Compass?

BBVA Compass offers consumer credit through a variety of retailers and banks. BBVA Compass’s in-house collections and billing departments have received a number of consumer complaints alleging financial crimes. If you have been contacted by BBVA Compass, make sure you know your rights before responding.

According to Wikipedia, BBVA Compass was founded in 1964 as the Central Bank and Trust Company. The Better Business Bureau confirms the bank was founded in Birmingham, Alabama fifty-four years ago. BBVA Compass is a subsidiary of Spanish Banco Bilbao Vizcaya Argentaria and is one of the largest banks in the USA. BBVA Compass is also alternatively known as Compass Bank or BBVA Compass Bancshares.

On their website, BBVA Compass entreats consumers to “simplify your life and enjoy the savings.” New customers are enticed with the possibility of receiving same-day funding if approved for a BBVA Compass Express Personal Loan.

BBVA Compass offers consumer credit in four areas. Their BBVA Compass Rewards touts itself as “a credit card that is always maximizing your rewards!” Users earn 2% unlimited rewards with $1,000 in monthly direct deposits to their checking account, which can be redeemed in real-time at any merchant. Their ClearPoints Credit Card allows users to choose where to earn rewards, has no annual fee, and offers low introductory rates for the first thirteen months. The Select Credit Card boasts customizable awards and waives the $125 annual fee for the first year. The Optimizer Credit Card is secured by savings but operates like a credit card.

For businesses, in addition to traditional banking services tailored to meet their needs, BBVA Compass offers a Visa Business Rewards Credit Card which has no annual fee and issues employee cards at no extra cost.

New clients can apply for all services immediately, directly on the home page of BBVA’s website, simply by clicking the “apply now” button.
How Many Complaints Are There Against BBVA Compass?
Since July 2018, the Consumer Financial Protection Bureau (CFPB) has logged over 650,259 complaints against BBVA Compass, mainly regarding communication tactics, false information on credit reports, and debt collection. The BBB’s profile page for Synchrony Bank lists 549 complaints closed in the past three years, with 164 closed in the past 12 months. Most of these complaints were about problems with the product and service, but a significant portion concerned billing and collection issues. Of the 64 customer reviews, 63 are negative. Justia lists at least 18 cases of civil litigation that name BBVA Compass as a defendant.

Can you help me file a No Fee Lawsuit against BBVA Compass?

Absolutely! Here are some Sample Cases filed in Federal Court

In December 2017, Lemberg Law filed a lawsuit against BBVA Compass in the Southern District of Texas court on behalf of a client receiving up to four phone calls a day regarding a debt he owed on a car loan. Plaintiff had made arrangements to make a payment on the fourth Wednesday of each month, but continued to receive harassing phone calls despite telling defendant repeatedly to stop calling. Complaint alleged violations of the Telephone Consumer Protection Act (TCPA) because defendant called Plaintiff’s cellular phone using an ATDS device after permission had been revoked. Case settled out of court two months later for an undisclosed amount.

In August of 2017, Lemberg Law filed a lawsuit against BBVA Compass in the District of Arizona court alleging violations of the TCPA. The Plaintiff continued receiving phone calls to his cellular phone utilizing an ATDS device despite telling a live representative not to call him. This case was settled in terms favorable to the Plaintiff in October 2017.

Contact Information

BBVA Compass
15 20th St. S., Ste 1501
Daniel Building
Birminghan, AL 35233-2000
Telephone: 1-800-239-5175

BBVA Compass Calling You?

Understanding Your Debt Collection Rights

Federal consumer protection laws are designed to protect consumers from unethical business practices. For example, the Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) regulate the way in which collection agencies can conduct business. The FDCPA’s provisions prohibit the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies.

Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how consumers can assert their rights when financial services companies overstep their bounds.

These laws also provide individuals with a means to seek monetary damages in court. For instance, the TCPA provides monetary compensation to consumers who can prove harassment. In the case of willful harassment, this compensation can be increased three times. As a result, entities can be fined up to $500 if case harassment is proved. In case willful violation is proved, this compensation can be up to $1500.

Ready to Stop the BBVA Compass Harassment?

Your phone harassment checklist:

  • Calling you before 8:00 am or after 9:00 pm
  • Calling and not identifying themselves or their purpose.
  • Use misleading of fraudulent tactics to communicate with you
  • Calling you at your place of employment
  • Calling your friends, neighbors, or coworkers
  • Disclose personal info to someone else without your consent
  • Ignoring your requests to not call you; not honoring the Do-Not-Call-Registry.
  • Threatening and intimidating you with violence, lawsuit, or arrest
  • Use of threats, offensive language and aggressive behaviors
  • Criminal accusations are being made towards you
  • Automated robocalls are being made to your phone in an attempt to collect
  • Harassing you with constant or unwanted calls

If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋

The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.

What Our Clients are Saying

“Lemberg Law has been great in handling my harassment case . They got the robocalls to stop when I was unable to get my number taken off the company’s list on my own. I highly recommend this law firm to anyone having an issue with pushy bill collectors harassing you”

“Was getting harassed by phone calls. Looked for an attorney that could help online and found Lemberg Law.  They took care of everything and kept in contact with me just the right amount. Never expected anything would come of it but they did all the work and it relieved a lot of stress in my life!”

“Lemberg Law was a great choice. They really helped me with my situation. They were very professional and answered any questions I had and responded to my calls and emails. I would definitely use them again and recommend them to others.”

Can You Help Me Stop BBVA Compass Harassment?

Chances are we can. Call us to today and we’ll tell you how we can help.

Sergei Lemberg

About the Author:

Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."

See more posts from Sergei Lemberg
  • Deborah C

    Hello, I just received a call from a law firm threatening to sue me for over drawn draft fees from US Bank. That account goes back 10 plus years. maybe back to 2006 when I use to live in Missouri. I did not know anything about it so how long can a creditor or bank keep an account open on you just to come back years later and sue for $thousands more? Can you help me?

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