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Nissan states that the 2023 Ariya all-electric crossover SUV offers the “best of Nissan design, technology, performance, and sustainability for a new era.” But complaints lodged with the NHTSA highlight serious safety issues. These include complaints that the vehicle suddenly decelerates and loses power, and randomly switches its speed display from miles to kilometers per hour. Brake failure is another malfunction that they highlight.
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NHTSA Complaints for the 2023 Nissan Ariya
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Engine | |
| Forward Collision Avoidance: Adaptive Cruise Control | |
| Fuel/propulsion System | |
| Power Train | |
| Service Brakes | |
| Unknown Or Other | |
| Vehicle Speed Control |
Most Common Problems with the 2023 Ariya
Plagued by production delays, Nissan limited orders for the all-new 2023 Ariya all-electric crossover SUV in May 2022. Like many other automakers, the company was hit by supply chain issues that caused major delays. Whether these issues play a role in problems described in complaints filed with the National Highway Traffic Administration (NHTSA) isn’t certain, but most problems are related to safety.
Five components and systems are implicated in NHTSA complaints, all of which were submitted within about four weeks, between June 14 and July 17, 2023. They are the electrical system, engine, forward collision-avoidance, brakes, and vehicle speed control.
Additionally, there is a complaint from a new owner who tried to claim a tax credit, but was told by the U.S. Department of Energy that the Ariya didn’t qualify. There is considerable media coverage that states that these vehicles are manufactured at Nissan’s Tochigi assembly plant not far from Tokyo in Japan. But according to the NHTSA complaint, the label affixed to the car “states that the ‘Final Assembly Point’ is in Los Angeles.” The complaint points out that other automobile manufacturers including Toyota, Kia, Hyundai, and Volvo have “diligently adhered to the car’s component origins and appropriately labeled their vehicles.”
“I reached out to Nissan Ariya support seeking clarification on this matter, and they confirmed that the labeling on the car is indeed accurate. This situation has left me questioning whether the Energy Department’s information is correct or if the manufacturer’s response is valid.” There was no resolution reported.
More than 1,000 Vehicles Recalled for Steering Column Fault
Apart from complaints, there is a disturbing recall of 2023 Ariya vehicles due to the fact that the steering wheel may detach from the steering column. According to the recall, NHTSA Campaign Number 23V131000, the steering wheel bolts on as many as 1,063 vehicles may not have been tightened or installed correctly. And, of course, a steering wheel with a loose or missing bolt can detach from the steering column. This would likely cause a loss of steering control, increasing the risk of a crash.
Brake System Problems
After only about 1.5 hours after taking possession of a new 2023 Nissan Ariya Evolve+, an owner from California “experienced a catastrophic brake system failure.” After driving 40 miles home from the dealership, he backed into and parked inside the garage. Half an hour later, he tried to drive the vehicle.
“As soon as it was put in Drive, the vehicle started rolling forward even though the brake pedal was being depressed. Immediately it was clear that the brakes were not functioning. The vehicle continued heading towards the neighbor’s house across the street.” He put the car into Park and engaged the emergency brake to avoid a collision.
When this happened, there were two alerts displayed on the instrument panel. One showed “Warning, Malfunction See Owner’s Manual,” and the other, “Warning, e-Step system Failure. Press brake pedal to slow or stop.” The owner had the Ariya towed to the dealership the next day, but they were unable to replicate the fault. Nissan was to be notified so they could inspect the vehicle.
Problems with the Engine
A reported engine problem was perceived by another Ariya owner to be a safety issue. The car had an 80% charge when traveling down a major highway at 75 mph. Suddenly, for the second time in five months, the Ariya “inexplicably shut off, (and) went into neutral.” The nearest exit was across three lanes, but before the driver could get there, the car “lost all power and decelerated from 75 mph to 25.”
“This is so unacceptable. I do not feel safe in this car.”
Electrical System and Other Problems
Filed as a combined electrical system, vehicle speed control, and forward collision avoidance issue, yet another 2023 Ariya owner describes how the vehicle changes abruptly from mph to kmh. At the same time, all safety elements stay in mph, including the speed limit and alert. So, while going down the highway at 65 mph, the speed dial changes to 116 km/h while the speed alert remains at 65 mph.
He discovered the only way to change it back to mph was to stop the car, “scroll to (the) menu on (the) steering wheel, click it, scroll to language, click that” and then click three more times! “These options are completely locked out while the car is moving.”
Afraid of this happening on the highway and possibly getting rear-ended, the owner took the car to the dealer. But they found nothing wrong. Nissan had the same reaction. In the meantime, he says, it keeps happening. Frustrated, he states: “The safety measures on the car do not discriminate units, only numbers, which makes this go from an annoyance to something that almost caused a high speed accident. Nissan has again been made aware, but lacks responsiveness.”
What to do if your 2023 Nissan Ariya is a Lemon
When vehicles have problems that recur and impact their value and its use, there is a possibility that they might be a lemon. To be sure, it’s advisable to consult with a lemon law firm of attorneys like Lemberg Law. Every year automakers, including Nissan, replace, buy back, or pay cash settlements to thousands of vehicle owners who find they have bought lemons.
We have considerable experience dealing with lemon law vehicle cases and have helped countless clients reach settlements with automakers. We are available to assess your 2023 Nissan Ariya problems free of charge and advise you on whether or not you have a lemon case. All you have to do is call our Helpline or fill out a contact form – and remember that the law says Nissan must pay the legal bills for lemon law cases.
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.
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