2021 Toyota Venza Problems and Top Complaints – Is Your Car A Lemon?

Windshield Cracking & Lighting are among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

The Toyota Venza doesn’t have a great track record.  Originally launched as a crossover vehicle in 2008 for the 2009 model year, it was discontinued in 2015. Reimagined and relaunched in 2021, it remains a five-passenger crossover. But it is now branded as a hybrid-only model that focuses on its SUV qualities and characteristics.

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Most Common Problems with the 2021 Venza

Complaints about the 2021 Toyota Venza started to roll in to the United States Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) from November 2020 when it was first released. They have kept on coming. There were 9 complaints registered during the first 24 days of January 2022, and a total of 44 complaints received by this date.

While the first 5 complaints were registered in an NHTSA category, 2021 Toyota Venza Hybrid (which is what it is), the next 39 complaints are simply categorized as the 2021 Toyota Venza. It is important to group these together for analysis.

The first few complaints were about exterior lighting issues, seat belts, and the fuel propulsion system of the newly launched hybrid. But it quickly became apparent that bodywork issues, particularly windshields cracking, are a much bigger problem. With 20 complaints to NHTSA, visibility/wiper issues still top the list.

As a result of consumer complaints made to Lemberg Law about windshield cracks, we already have a class action investigation underway. Here we focus on official NHTSA complaints. But if your windshield is cracked or shows signs of cracking, and you’d like to join the class action, we urge you to contact us.

In total, there are currently 44 complaints on file at NHTSA for the 2021 Toyota Venza. They relate to a wide range of problems including electrical system issues, engine, lane departure, service brakes, and steering. But the three most common problems lie with the windshield cracking, exterior lighting, and the fuel/propulsion system.

2021 Toyota Venza Windshield Cracking/Visibility Problems

At the end of January 2022, there are already a total of 27 complaints about visibility and/or wiper problems. All of these refer to windshield cracking. Some Venza owners report hearing a stone hitting their windscreen, others say that the cracks appear to occur spontaneously.

The first reported event was in November 2021, the most recent in January 2022. So, it’s an issue we cannot link to older vehicles.

While every situation tells a different story, the ultimate scenario is the same. The windshield cracks. Since obstructed visibility is a major hazard, it is a problem that we cannot ignore.

2021 Toyota Venza Exterior Lighting Problems

Most of the 7 complaints about exterior lighting problems focus directly on shadows that form when the headlights of the car are in low beam mode. Drivers say they are a major distraction that decreases visibility and makes it look as though there are people or animals on the road.

One complainant points out that using high beams solves the problem, but argues that this doesn’t eliminate the risks when using the low beams. This person reported that a Toyota dealer said it was the “fault” of the car’s new LEDs. This is not a solution!

2021 Toyota Venza Fuel Gauge Problems

The first two complaints about the 2021 Toyota Venza were regarding the fuel/propulsion system.  Both highlight the fact that the tank gauge doesn’t seem to read correctly. As a result, drivers don’t know how much fuel they have left. The risk is that you might run out of fuel … which is a potential danger.

What to do if your Toyota Venza is a Lemon? Your Lemon Rights:

As we head into 2022, it’s worth noting that there are no major differences between the 2021 and the new 2022 Toyota Venza. For this reason alone, it’s worth paying attention to the complaints 2021 owners are sharing about their vehicles.

If you believe you have bought a lemon, call the Lemberg Law Helpline so we can evaluate your case and try to help you. Maybe you want to return the vehicle and get a new one, get the manufacturer to refund you, or perhaps you are after a cash settlement. We will advise you free of charge.

And if we continue with the case, the law says that Toyota must pay your costs.

Who are we? We are Lemberg Law, a Consumer Law Firm

Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win.

Share your story

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

See more posts from Brian Jones
  • Monica T

    I took my 2013 Venza for all the routine maintenance service faithfully. I took the Venza into the shop for a routine oil change and 3 days later no oil was noted. I took the Venza back to the dealership shop and no problem was detected and oil was placed. At the next schedule service I was informed the engine was burning the oil and the engine needed to be replaced. This Venza has 123,000 miles.

  • Jane G

    Took my 2021 toyota venza in for 20,000 mile maintenance even though had not quite reached that milage. Was told I need all new tires because car was bad out of line and was eating up the tires. I reported at 5000 mi car on rt rear sounded like rear tire was locking up and made a grinding noise when braking and coming to stop. No rough roads and have had the car a 1 1/2 yrs. New tires needed doesn’t make since. Cupping on the inside. Also have had 3 windshields this year.

  • Ahmed E

    My windshield also cracked and had to replace it for 1200$

  • Maynard m

    Had a recall on suspension. Hopefully fixed. Now electric start not working. Had it towed to dealer.

  • Bob H

    I have a 2021 Venza Limited with the optional Star Gaze roof. While driving on I70 last week, a passing truck kicked up a small stone that impacted the roof 1” above the windshield, causing a small chip in the glass. Within 24 hours, a crack spread 12” from the chip. My local Toyota dealer is still working on the estimate, but the replacement glass alone is $5200 + tax. Labor is estimated at nearly $2,000. How can Toyota sell a car that a small stone impact can cause $7,500 in damage? That’s nearly 18% of the MSRP of the vehicle!

  • Mike C

    my 2021 gave a 890kms of autonomy in summer, in colder temperature it goes down to 670

    is it normal…seems a lot to blame on weather and I believethe gauge does not read correctly

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