Class Action Investigation
Lemberg Law is investigating complaints regarding problems with distorted windshields in the 2021 Mazda CX-30. Vehicle owners are reporting that defective windshields result in unacceptable visibility problems as well as headaches and eye pain.
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Some Mazda CX-30s have serious windshield glass distortion issues. They cause waves and ripples and create double-images that affect visibility and result in physical symptoms for drivers.
The Mazda Motor Corporation issued a technical service bulletin (TSB) on November 19, 2021, acknowledging that 2020-2021 Mazda CX-30s equipped with the active driving display may have this problem. More specifically, they identify SUVs with VINs lower than 3MVDM******306458 produced before August 26, 2021.
The TSB warns that some vehicles may exhibit a double-image or windshield glass distortion. It maintains that this may be due to the glass not being properly removed during the manufacturing process. Alternatively, it may be because glass with incorrect specifications was used in the manufacturing process.
It states: “To eliminate these concerns, the windshield glass manufacturing process has been modified.”
However, some owners experience the same problem after the windshield has been replaced.
| Complaint Category | Number of Complaints |
|---|---|
| Engine | |
| Electrical System | |
| Unknown Or Other | |
| Visibility/wiper | |
| Power Train | |
| Service Brakes | |
| Vehicle Speed Control | |
| Forward Collision Avoidance: Adaptive Cruise Control | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Fuel/propulsion System |
Mazda CX-30 owners are noticing the visible effects of warped windshield glass that causes visual distortions. They report that it reduces and undermines visibility, especially when driving at night. The distortions also cause eye pain, eye fatigue, and headaches.
“The windshield in my 2021 CX30 had a distorted view on the passenger side of (the) vehicle. Took it into (the) dealership who confirmed that there was obvious distortion in the windshield. Windshield was replaced and the new windshield has the same issue. Mazda is now saying that it is ‘normal’ to have some distortion on this particular model and they will not replace the windshield again.”
In the light of this complaint, it is interesting to note Mazda’s TSB dated November 19, 2021, that states “the windshield glass manufacturing process has been modified.” This complaint to the NHTSA was made on June 16, 2022 and dates the “incident” to May 4, 2022, nearly six months after release of the TSB.
According to the TSB, the distortion is not normal and dealerships have a legal obligation to remove affected windshields and install new ones without charge.
“There is a warp in the windshield on the driver’s side of the car that causes noticeable distortion. It causes eye pain and headaches. It also causes distortion and visibility issues when driving at night.
This owner complained to the NHTSA in January 2022, citing the incident date as August 1, 2021.
This is the first distorted windshield complaint to the NHTSA. The owner noticed the defect on September 29, 2021 and logged the complaint on October 23, 2021.
“Manufacturing defect in the windshield glass: distorted/warped windshield glass causing waves/ripples. Result: impaired visibility when operating vehicle and rapid eye fatigue. Google search (forums) indicates that this is a well-known issue on several Mazda models. The issue presumably existed at (the) factory. I noticed upon purchase as CPO at 6k miles. Available for inspection if needed.”
Lemberg Law is currently investigating problems concerning windshields installed on 2021 Mazda CX-30 cars. If your 2021 Mazda CX-30 has a distorted windshield, and you would like to become a class action plaintiff, call us or complete our case evaluation form.
You won’t have to pay legal costs because the law makes Mazda cover the costs in cases like these.
Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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