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Very few automakers continue to produce wagons, but that hasn’t stopped the 2020 Volvo V90. This luxury model claims to be “Crafted for comfort. Built for adventure.” However, customers disagree with the publicity, as they are left dealing with defective visibility and malfunctioning service brakes.
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NHTSA Complaints for the 2020 Volvo V90
| Complaint Category | Number of Complaints |
|---|---|
| Tires | |
| Visibility/wiper |
Problems with the Visibility/Wipers
Seeing out of the windshield and noticing what’s around the vehicle is key to staying safe on the road. Yet, this Volvo wagon struggles to provide the visibility that customers demand.
Here is one NHTSA complaint worth reading. “I just swapped my Volvo S90 2018 for a Volvo V90-CC2020. This vehicle has an excessive amount of windshield glare from the dashboard & heads-up display that creates a great amount of distraction and vertigo while driving. This can create such a distraction that I don’t know what to do.”
Volvo has been completely transparent about other visibility concerns. For example, Service Bulletin #TJ35583.1.0-2020 discusses how the panoramic sunroof has a roller blind that continues to hang loosely. But that’s not all! There’s another communication, Service Bulletin #TJ35507.2.0-2020, talks about the outer rear mirror glass getting into the incorrect position after the vehicle reverses. Overall, it’s clear that customers can’t count on the auto glass with this Volvo V90 – it won’t provide any comfort and certainly creates too much of an adventure.
Problems with the Service Brakes
When organizations are rating new vehicles, the standard safety features are always looked at. The service brakes are one such system that must work correctly to keep occupants protected.
Yet, U.S. News and World Report pointed out that this model features a “below-average predicted reliability rating.”
This lower rating could have something to do with the major recall that occurred. NHTSA Campaign Number 20V144000 states that there is a software and hardware incompatibility on more than 120,000 vehicles. This manufacturing defect causes the Automatic Emergency Brake system to fail as it won’t detect obstacles or engage when needed. When drivers think the system is backing them up, it could cause an accident instead. Considering how hard it is to see out of the windshield, these two problems can create massive trouble. These are the types of “adventures” that customers shouldn’t be paying more to experience – it’s better to purchase a clunker and save some cash.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Volvo pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Tires |
| Date | Aug 23, 2021 |
| State | MD |
| Description | A note I have put on forums. I believe firmly that the nhsta has failed the american consumer with respect to "run flat tires" and donuts. On a prior audi we could and did throw the donut away and were able to use a real spare for the odd flat. Now for both this volvo and most other cars, there is no accommodation for a real spare tire. I do not know what public interest you are serving by allowing the industry to do away with properly sized spare tires and spare tire wells. But here is a live example of a car effectively being out of all but emergency use for all of five days due to a simple nail in a tire. You need to re-think your priorities and in whose interest you regulate. This is simply a monumental step in reverse. Doug scott sort of a heads up for those taking trips to rural(?) america. Ours is at the eastern shore - a hop skip and jump to dc but terra incognito for volvo. Friday it was discovered that the car had a flat. The voc option was to have it towed to a dealer 90 minutes (plus bridge traffic away for a repair, said dealer would have to order replacement so monday). No loaner cars. Aaa was called and jumped into action. They got the donut on and delivered tire to nearest shop 30 miles away in chestertown. They will not repair a run-flat so ordered one for delivery soonest which is the following wednesday. Since they are a "goodyear" dealer they cannot process the volvo/pirelli road hazard warranty. So we pay full price plus for replacement. Dealer does not want to give us damaged tire either.... But that we will extract. So, a simple flat tire that were it a normal tire would have been repaired easily friday keeps the user's while on vacation stuck for 5 days on a car with a limited use donut. Where is the advancement in this? For who are run flats a good idea? |
| Category | Visibility/wiper |
| Date | Jun 13, 2020 |
| State | MA |
| Description | I just swap my volvo s90 2018 for a volvo v90-cc 2020. This vehicle has a excessive amount of windshield glare from the dashboard & heads-up display that creates a great amount of distraction and vertigo while driving. This can create such of distraction that I don't know what to do. Please help us review this issue. *tr |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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