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Many drivers aren’t interested in owning wagons anymore, but the 2020 Volvo V60 is one model that holds a place in hearts around the country. Volvo claims that this wagon is “designed for life,” but owners feel that it misses the mark. This model suffers from a faulty electrical system and dangerous seat belts.
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NHTSA Complaints for the 2020 Volvo V60
| Complaint Category | Number of Complaints |
|---|---|
| Service Brakes | |
| Electrical System | |
| Visibility/wiper | |
| Seat Belts |
Problems with the Electrical System
As a premium vehicle, the electrical system should run without a hitch, but this Volvo simply fails on every level.
Here is one NHTSA complaint. “The contact owns a 2020 Volvo V60. The contact stated that while driving on the highway at 70 mph, the vehicle started independently braking with the city safety warning light illuminated on the instrument panel. The vehicle resumed normal operation after the failure. The manufacturer was notified of the failure and referred the contact to the local dealer for assistance. [Dealer] was notified of the failure and an appointment was scheduled to have the vehicle inspected. The diagnosis was still pending. The failure mileage was approximately 500.”
It turns out that both the electrical system and brakes are causing massive problems. NHTSA Campaign Number 20V144000 states that over 100,000 vehicles have a software/hardware incompatibility that causes the Automatic Emergency Braking system to malfunction. This system fails to detect obstacles or engage as intended, which could cause an accident. So, what “life” is this designed for exactly? Braking is an essential operation that all drivers need to be able to do, but this isn’t “designed” for that.
Problems with the Seatbelts
With the previous defect revealed, it is more important than ever that customers have access to functioning seat belts, but that seems to be a problem too.
One more NHTSA review states, “The new Volvo supposed to come with a safety belt warning for both driver and passenger, but in one scenario it’s not. In the event that the driver is seated and its belt is fastened once the passenger sits in the front passenger seat, the airbag alerts the driver that the passenger armed the bag but does not alert that driver that the belt is not fastened.
The complainant continues…
In other words, I came to pick my daughter up from school listening to the radio, she was on the phone, set in and we drove off. Only when we got home we realized she didn’t have the belt on…no warning icons no chimes, very dangerous situation. In the event both driver and passenger sits in the car while car is put on alert will sound and warning light will be illuminated for at least a minute if passenger is unbuckled.”
This review reveals exactly how much care Volvo put into building this wagon. Another example of the poor engineering is found in Service Bulletin #TJ35161.2.0-2019. This communication states that the rear bumper and D-pillar can turn yellow. While this might seem like a major defect, it’s important to look at the bright side. The yellow can serve as a caution flag, alerting others to the danger that faces them if they get near the V60.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Volvo pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Electrical System |
| Date | Nov 28, 2022 |
| State | NC |
| Description | The main driver information display went blank while operating the vehicle. Important operating information such vehicle speed, turn signal indicators, fuel remaining etc., was not available to the driver. The center display for the navigation system has also gone blank twice while operating the vehicle since I purchased the vehicle. Additionally, the tailgate will open all the way and a split-second later will drop about 15 inches. Both my wife and have been hit in the back of the head by the tailgate because of this. |
| Category | Service Brakes |
| Date | Oct 02, 2021 |
| State | FL |
| Description | The brake rotors exceed the manufacturers run out specifications and tolerances. This has been happening vehicles as early as 2018 model year. In my specific case I bought the car with 3600 miles on it as a certified vehicle from a volvo dealership. On my drive home I could feel the braking pulsation in the steering wheel. The dealership measured the run out and it exceeded the manufacturers specification on all four corners. I then joined a facebook volvo owners group and found out there are several members that have had their rotors replaced by the dealer in many cases multiple times because they are either installing a non-conforming brake rotor or the part becomes defective with use well within the warranty period. If the vibration caused by the rotor run out continues to increase without mitigation it may cause the brake pads to deteriorate at a high rate reducing stopping distance or cause the vehicle to swerve. |
| Category | Electrical System, Service Brakes, Visibility/wiper |
| Date | Aug 02, 2021 |
| State | PA |
| Description | Case number in volvo system 210611-000605 for malfunctioning of mirror and obstruction of vision of oncoming vehicles on the driver side of the vehicle. Mirror reset itself in a different position randomly and unaware that this has happened the driver is not prepared to react to the no vision to the side of the vehicle that may be occur when merging or turn in the direction of on highway ramp or merging at a yield sign or village roundabout. The vehicle has been return for resolution four times without a proper fix or countermeasure to the issue. |
| Category | Service Brakes |
| Date | Dec 18, 2020 |
| State | FL |
| Description | When temperatures are below 60 degrees I receive a "brake light malfunction" notice and when looking at the brake lights the 3rd chsml seems to be dimmer then normal. Only happens at lower temperatures. This happens when first started. |
| Category | Electrical System, Service Brakes |
| Date | Oct 23, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2020 volvo v60. The contact stated that while driving on the highway at 70 mph, the vehicle started independently braking with the city safety warning light illuminated on the instrument panel. The vehicle resumed normal operation after the failure. The manufacturer was notified of the failure and referred the contact to the local dealer for assistance. Volvo cars escondido (1938 auto park way, escondido, ca 92029) was notified of the failure and an appointment was scheduled to have the vehicle inspected. The diagnosis was still pending. The failure mileage was approximately 500. |
| Category | Seat Belts |
| Date | Jul 23, 2020 |
| State | NY |
| Description | The new volvo suppose to come with a safety belt warning for both driver and passenger but in one scenario it's not. In the event that the driver is seated and it's belt is fasten once the passenger sits in the front passenger seat the airbag alerts teh driver that the passenger armed the bag but does not alert the driver that the belt is not fastened. In other words, I came to pick my doughtier up from school listenig to the radio, she was on teh phone, set in and we drove off, only when we got home we realized she didn't have the belt on.. No warning icons no chimes.. Very dangerous situation. In the event both driver and passenger sits in the car while car is put on alert will sound and warning light will be illuminated for at least a minute if passenger is unbuckled. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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