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In today’s modern world, owners are demanding an extreme level of performance out of their vehicles. Since the 2020 Nissan Maxima promises to be a “high-tech powerhouse,” there’s been a lot of hope for the model. However, customers are dealing with defective service brakes and a malfunctioning fuel system, which is causing people to jump ship.
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NHTSA Complaints for the 2020 Nissan Maxima
| Complaint Category | Number of Complaints |
|---|---|
| Structure:body | |
| Service Brakes | |
| Air Bags | |
| Air Bags:sensor:frontal Impact | |
| Back Over Prevention: Rearview System Braking | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Parking Brake | |
| Parking Brake:electrical | |
| Service Brakes, Hydraulic | |
| Visibility/wiper |
Problems with the Automatic Emergency Braking System (AEB)
What stops a vehicle to avoid an accident? The braking system. When everything is running correctly, drivers have nothing to worry about. Yet, the Maxima is struggling with this vital component.
One NHTSA complaint states, “The contact owns a 2020 Nissan Maxima. The contact stated that while driving at 55 mph, the instrument panel began flashing red and the vehicle forcefully braked independently. There were no vehicles nearby and a crash was avoided. The contact stated he was able to drive to his destination. The failure occurred on three different occasions. The vehicle was taken to a local dealer and were unable to duplicate the failure. The manufacturer had been informed of failure. The failure mileage was 3,200.”
Sadly, Nissan has chosen not to address these braking concerns. There are no communications worth mentioning and owners have been left in the dark. No matter how “high-tech” this model is, the manufacturer has failed to get basic systems down. Maybe it’s time for the engineers to go back to kindergarten.
Problems with the Fuel System
Another vital aspect is the fuel system. With a properly running fuel system, cars run smooth and controlled. Yet, that’s not what owners are discussing.
Instead, there are NHTSA complaints such as this one. “Nissan, in the 2020 Maxima models removed the locking feature of the gas cap door. This is a safety concern for possible vandalism to the vehicle and a personal safety concern because if a keyed locking cap is installed, the individual has to fumble through unlocking the cap in order to fill the tank. Neither the sales person or service department personnel knew this feature had been removed in the 2020 model. It’s available in the 2019 Maxima models. The removal of this feature, even though it’s standard on most vehicles sold in North America should have been disclosed before the vehicle was purchased. Further, the fact that neither the sales person at the dealer, service department personnel or management at the dealer knew about this, shows that Nissan purposely withheld this information from the consumers. Had I known this feature was no longer available, even though it’s still available in less expensive models in the Nissan brand, I may have opted to purchase a different vehicle. Nissan markets its products as being overly safe, how does the removal of this key feature make the Nissan as safe as Nissan markets their products? The removal of this feature makes the safety of the vehicle and the person fueling the vehicle questionable!”
It turns out that the engineers struggled in general to put together a solidly-built vehicle. Even Service Bulletin #NTB19-059a talks about how the moonroof rattles because of a defect. However, the moonroof, fuel cap and service brakes are all considered basic equipment that shouldn’t be difficult to figure out. Maybe that’s why Nissan neglected it, because the company was too focused on the “high-tech instead.”
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Nissan pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Air Bags |
| Date | Nov 03, 2022 |
| State | OH |
| Description | Was at a four way stop. Other driver pulled out in front of me and I tried to not hit their vehicle but couldn't avoid it. I was going around 15 miles per hour. The air bag discharged so hard it broke my windshield and injured my head, neck and lower back. |
| Category | Structure:body |
| Date | Jul 19, 2022 |
| State | NY |
| Description | The front passenger side a-pillar molding flew off while driving in windy weather. This piece could have hit another vehicle and impeded their vision while driving. The molding was not otherwise compromised. |
| Category | Air Bags:sensor:frontal Impact |
| Date | Sep 24, 2021 |
| State | PA |
| Description | The contact owns a 2020 nissan maxima. The contact stated the collision sensor system on the vehicle was malfunctioning, causing the vehicle to brake on its own while reversing in parallel parking. The contact stated the vehicle would always make buzzing sounds while parking. The contact stated while he was reversing out of a parking space on a hill, the vehicle inadvertently stopped, causing him to hit the vehicle in front of him. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 25,000. |
| Category | Back Over Prevention: Rearview System Braking, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Aug 04, 2021 |
| State | SC |
| Description | While driving 2020 nissan maxima sv the emergency park brake light up and rear brake light up and traction control light up on dash and it act like it looses power and when you go to settings on sonar it big green light in front of car and check engine light came on |
| Category | Parking Brake, Parking Brake:electrical |
| Date | Jul 24, 2021 |
| State | MI |
| Description | My emergency brake comes on any time I drive after a heavy rain.. It starts to illuminate vaguely,then eventually the brake light will come on and then eventually it'll start indicating to pull over. The first time I was in rush hour traffic on a busy highway. Was able to push down on the brake and release long enough to come off an exit before it came back on. Had to let the car sit for over 20 minutes. The second time we had heavy rain I got in the car the following day after 15 mins of driving the brake light started to illuminate and I could not get it to go off I had to pull over several time eventually sitting on the side of the ride for 20 mins again for it to go off. I could smell a burning smell when I exited the vehicle |
| Category | Service Brakes, Hydraulic |
| Date | Jun 22, 2021 |
| State | MD |
| Description | The contact owns a 2020 nissan maxima. The contact stated that while driving at 50 - 55 mph, the vehicle lost motive power, and the automatic emergency braking (aeb) system, slip indicator, and rear automatic braking warning lights were illuminated. The vehicle was taken to the dealer but the dealer could not replicate the failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that they would not authorize the dealer to perform the repair and could not replace or repurchase the vehicle. The failure mileage was 8,296. |
| Category | Structure:body, Visibility/wiper |
| Date | Dec 14, 2020 |
| State | MA |
| Description | Windshield cracks randomly with no point of impact. Frays outward. Seems to be stress fracture from the frame. Happened multiple times with 2020 nissans |
| Category | Electrical System, Service Brakes |
| Date | Aug 26, 2020 |
| State | NY |
| Description | Tl* the contact owns a 2020 nissan maxima. The contact stated that while driving at 55 mph, when the instrument panel began flashing red and the vehicle forcefully braked independently. There were no vehicles nearby and a crash was avoided. The contact stated he was able to drive to his destination. The failure occurred on three different occasions. The vehicle was taken to a local dealer (south shore nissan located at 200 sunrise hwy, amityville, ny 11701, (516) 269-8338) and were unable to duplicate the failure. The manufacturer had been informed of failure. The failure mileage was 3,200. |
| Category | Back Over Prevention: Sensing System: Camera, Latches/locks/linkages |
| Date | Feb 04, 2020 |
| State | FL |
| Description | 2020 nissan maxima sr. Consumer writes in regards gas cap door lock function. *ld the consumer was concerned that the back up camera would need a system upgrade do to poor visibility. *js |
| Category | Fuel/propulsion System |
| Date | Jan 03, 2020 |
| State | FL |
| Description | Nissan in the 2020 maxima models removed the locking feature of the gas cap door. This is a safety concern for possible vandalism to the vehicle a personal safety concern because is a keyed locking cap is installed the individual has to fumble through unlocking the cap in order to fill the tank. Neither the sales person or service department personnel knew this feature had been removed in the 2020 model. It's available in the 2019 maxima models. The removal of this feature, even though its standard on most vehicles sold in north america should have been disclosed before the vehicle was purchased. Further, the fact that neither the sales person at the dealer, service department personnel or management at the dealer knew about this, shows that nissan purposely withheld this information from the consumers. Had I known this feature was no longer available, even though it's still available in less expensive models in the nissan brand, I may have opted to purchase a different vehicle. Nissan markets it products as being overly safe, how does the removal of this key feature make the nissan as safe as nissan market their products? The removal of this feature makes the safety of the vehicle and the person fueling the vehicle questionable! *js |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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