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In today’s modern world, owners are demanding an extreme level of performance out of their vehicles. Since the 2020 Nissan Maxima promises to be a “high-tech powerhouse,” there’s been a lot of hope for the model. However, customers are dealing with defective service brakes and a malfunctioning fuel system, which is causing people to jump ship.
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NHTSA Complaints for the 2020 Nissan Maxima
| Complaint Category | Number of Complaints |
|---|---|
| Structure:body | |
| Service Brakes | |
| Air Bags | |
| Air Bags:sensor:frontal Impact | |
| Back Over Prevention: Rearview System Braking | |
| Back Over Prevention: Sensing System: Camera | |
| Electrical System | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Fuel/propulsion System | |
| Latches/locks/linkages |
Problems with the Automatic Emergency Braking System (AEB)
What stops a vehicle to avoid an accident? The braking system. When everything is running correctly, drivers have nothing to worry about. Yet, the Maxima is struggling with this vital component.
One NHTSA complaint states, “The contact owns a 2020 Nissan Maxima. The contact stated that while driving at 55 mph, the instrument panel began flashing red and the vehicle forcefully braked independently. There were no vehicles nearby and a crash was avoided. The contact stated he was able to drive to his destination. The failure occurred on three different occasions. The vehicle was taken to a local dealer and were unable to duplicate the failure. The manufacturer had been informed of failure. The failure mileage was 3,200.”
Sadly, Nissan has chosen not to address these braking concerns. There are no communications worth mentioning and owners have been left in the dark. No matter how “high-tech” this model is, the manufacturer has failed to get basic systems down. Maybe it’s time for the engineers to go back to kindergarten.
Problems with the Fuel System
Another vital aspect is the fuel system. With a properly running fuel system, cars run smooth and controlled. Yet, that’s not what owners are discussing.
Instead, there are NHTSA complaints such as this one. “Nissan, in the 2020 Maxima models removed the locking feature of the gas cap door. This is a safety concern for possible vandalism to the vehicle and a personal safety concern because if a keyed locking cap is installed, the individual has to fumble through unlocking the cap in order to fill the tank. Neither the sales person or service department personnel knew this feature had been removed in the 2020 model. It’s available in the 2019 Maxima models. The removal of this feature, even though it’s standard on most vehicles sold in North America should have been disclosed before the vehicle was purchased. Further, the fact that neither the sales person at the dealer, service department personnel or management at the dealer knew about this, shows that Nissan purposely withheld this information from the consumers. Had I known this feature was no longer available, even though it’s still available in less expensive models in the Nissan brand, I may have opted to purchase a different vehicle. Nissan markets its products as being overly safe, how does the removal of this key feature make the Nissan as safe as Nissan markets their products? The removal of this feature makes the safety of the vehicle and the person fueling the vehicle questionable!”
It turns out that the engineers struggled in general to put together a solidly-built vehicle. Even Service Bulletin #NTB19-059a talks about how the moonroof rattles because of a defect. However, the moonroof, fuel cap and service brakes are all considered basic equipment that shouldn’t be difficult to figure out. Maybe that’s why Nissan neglected it, because the company was too focused on the “high-tech instead.”
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Nissan pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
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About the Author:
Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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