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Luxury SUVs are taking up a lot of the road these days with the 2020 Land Rover Range Rover leading the pack. The automaker claims it offers “connectivity and entertainment at the very highest level.” However, customers are loudly expressing their discontent with the powertrain, engine and suspension.
Click on other model year to view more problems: 2018
Contents
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NHTSA Complaints for the 2020 Land Rover Range Rover
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Unknown Or Other | |
| Engine | |
| Power Train | |
| Suspension | |
| Visibility/wiper | |
| Air Bags | |
| Service Brakes | |
| Lane Departure: Blind Spot Detection | |
| Steering |
Problems with the Powertrain
For the price paid for a Land Rover, customers are expecting a high level of precision and comfort. Yet, the defective powertrain is making that smooth ride hard to attain.
Here is one Edmunds review to consider. “Each shift is noticeable in lack of smoothness and is entirely unnecessary. At this speed, in moments you will be pressing the brake and then it will downshift 4 times, so 4 upshifts and 4 downshifts in 8 seconds, that makes for a miserable experience. Even if you were decelerating and then at 25mph press the gas pedal slightly, it will very abruptly downshift and delay applying acceleration and then almost seemingly to make up for the delay, really aggressively applies acceleration.”
Land Rover has talked about some powertrain worries. One such instance, Service Bulletin #SFCC_APR20_PG24, discusses a loud noise coming from the front of the SUV, while the Check Engine Light is on. Sure, this has nothing to do with the connectivity or entertainment, but it’s difficult to enjoy those features if the car isn’t shifting and running correctly. No one wants to sit in the garage enjoying the luxury features; they want to drive around town in complete comfort.
Problems with the Engine
Another example of what keeps this Land Rover running the way it should is found with the malfunctioning engine.
Here’s another comment left on Edmunds. “Auto engine off. The feature where the car shuts its engine off when you are stopped and have your foot on the brake, and automatically starts the engine back up when you take your foot off the brake pedal is not a smooth or luxurious experience. It is the opposite, the extra rumbling and shaking of the car as the engine goes from 0 rpm to 800 rpm and at the same time engages the transmission is very miserable.”
Again, there is a service bulletin worth noting. #SFCC Jul20_20 states there is another noise from the engine noted among the automaker. Customers must have missed the memo that talked about all the free “sounds” that come with their luxury SUV purchase.
Problems with the Structure
One final look made at the structure of the Range Rover. Again, the quality just doesn’t seem to be up to par.
Just look at this Edmunds review. “The Glove box won’t stay open, why the heck would it be designed that way? You have two use two hands to hold it open while you try to grab something out of it with your other hand. There is no visible accessible storage without having to open compartments which makes trying to put an item away or retrieve an item a real chore. Specifically people would have a phone and/or some other small item. Currently you have to put it in a cup holder, or open up compartments to put it somewhere and then you cannot easily access it. The center console storage is awkward to open and is mostly behind your body, making it incredibly awkward to fully open it and then to place items into it or retrieve items from it.”
It turns out that the manufacturer missed a lot of little details when constructing this vehicle. Service Bulletin #SFCC Jul20_38-39 talks about a strange noise coming from the dynamic suspension. Should that surprise anyone? Not really! This vehicle is filled with strange sounds, but the automaker would rather customers look at the connectivity and entertainment instead. Just don’t pay attention to the fact that the SUV sounds like it’s falling apart.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Land Rover pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Electrical System, Engine, Service Brakes |
| Date | Feb 11, 2023 |
| State | MD |
| Description | Hill decent control error, stability control not available error, and charging system fault detected error while driving. As a result, no breaks while driving. |
| Category | Electrical System, Engine |
| Date | Jan 20, 2023 |
| State | PA |
| Description | My car completely shut down at a traffic light as I took my foot off of the brake to begin my turn on green. This resulted in my car having to be towed by the police because where my car shut down in the middle of the street was a traffic hazard. The police even tried to jump the battery but nothing worked. There were multiple incidences of the like before hand, but the car usually restarted after shutting down. This time, it would not restart and resulted in a 0+ towing bill. Messages on dash were, transmission not in park and battery low. |
| Category | Electrical System, Unknown Or Other, Visibility/wiper |
| Date | Jan 17, 2023 |
| State | MD |
| Description | 11/21/22 - the car had a significant amount of water on the driver's side floor. The windshield was leaking extensively. The headliner was saturated and the carpet in the car. The steering column was wet, and the floor mat was filled with water and frozen to the carpet. The touchscreen was not working, and the screen was completely black. Land rover hunt valley confirmed the windshield leak. The headliner and carpet have been soaked and I believe water has damaged the electrical system because of the touchscreen intermittently not working. This vehicle has flood damage due to the significant water breach that occurred. The car is at risk for concealed mold and mildew. I am concerned about the long term effects water damage will have on the electrical system - electrical issues are extremely dangerous safety issues. Water damage will also cause rust and corrosion. The leaking windshield issue in range rover evoque cars is a known problem to jaguar land rover north america. A technical bulletin was issued about the problem on 11/6/18, and an after sales bulletin/service action n221 issued on 3/23/20. The leaking windshield issue is also discussed in many range rover evoque online forums. There are many consumers who have leaking windshields in their range rover evoques. Both the 2018 and 2020 bulletins instructed dealers “to hold affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity." jaguar land rover north america knew about the issue with leaking windshields, and they were still building cars with the defect and having their dealers sell the cars without disclosing the issue to buyers. I would not have purchased this car if the problem was disclosed. Extensive water damage inside a car is a serious safety issue. My car has been sitting at the dealer since 11/29/22 |
| Category | Electrical System |
| Date | Jan 12, 2023 |
| State | FL |
| Description | A recall was repaired on the vehicle in july 2022. Within 48 hours of repair, a high voltage warning appeared on the vehicle. The vehicle was taken in for service however the service department at land rover tampa refused to check the warning because the light was not on at the time the vehicle arrived at the dealership. Approximately 2 weeks later, the low battery warning appeared on the vehicle and every electrical function of the vehicle began to shut down within 15 minutes of the warning. The vehicle was completely disabled and couldn't even have a battery jump or replacement. Aaa was called and after inspection, aaa refused to sell a new battery because the diagnostics determined that the alternator needed to be replaced. The vehicle had to be towed twice before arriving to the retailer. The retailer initially attempted the repair the issue and disregarded the diagnostic from aaa by replacing the batteries however it it did not work. The retailer attempted to repair the issue 4 more times prior to returning the vehicle to the owner august 12, 2022. However, at pick up the low battery warning appeared once again and the service advisor stated that the warning would go away after driving. Less than 24 hours later, the low battery warning reappeared, the vehicle immediately began to shut down and the vehicle was completely disabled after crossing 4 lanes of traffic. The retailer towed the vehicle to its service department and attempted to repair the issue again. Unfortunately, the repair did not work and the vehicle was towed again on september 23, 2022 after the retailer was test driving the vehicle. The vehicle is still inoperable as of january 12, 2023. The vehicle is unsafe and land rover corporate and all retailers are aware of this issue. |
| Category | Service Brakes |
| Date | Jan 08, 2023 |
| State | WA |
| Description | On december 17, 2022 I got back in my car from an earlier outing and had no brakes whatsoever. There was no warning, only a warning light afterwards that read something along the lines of "*** brake problem. Still safe to drive." the car is under warranty so I had it towed to tacoma land rover. The brake situation was so dire that I sealed the key in an envelope, warning people there were no brakes. Long story but they determined that the brake failure was caused by a "dead auxiliary battery." I believe they said they replaced the battery but they might have recharged it since I wasn't asked to pay for a new one. If this had happened on the highway, I and others could have easily died. I'm afraid my safety is still at risk because there simply was no warning. I was fortunate that I was downtown late in the evening so there weren't many cars or pedestrians. I don't know if land rover had anyone inspect anything. There is no mention of it in the paperwork. I have asked them several times to change that "discharge" paperwork to reflect a "complete brake failure" but they do not reply. Paperwork currently reads something along the lines of, "... Customer reports brake pedal is hard to depress..." and that's not the case at all. |
| Category | Air Bags |
| Date | Dec 20, 2022 |
| State | CA |
| Description | The contact owned a 2020 land rover range rover sport. The contact stated that while driving at approximately 30-35 mph, another vehicle that was driving at high speeds in the opposite direction had lost control and crashed into her driver's side front and rear doors. The other vehicle then crashed into another vehicle. It resulted in a three-vehicle collision. The air bags deployed and the contact suffered a chemical burn on her left arm from the side air bag deployment. There was smoke that filled the cabin of the vehicle. The contact was unable to unlock the doors while the master door lock button was pushed. Ems and the fire department arrived on the scene and were able to rescue the contact after opening the passenger's side front door. A police report was filed. The contact was transported by ambulance to the hospital and sustained second-degree burns to her left arm and bruising on the right hip and the left shoulder. However, there were no bones fractured. She later suffered from nausea, pain from head to toe, and delayed memory. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000. |
| Category | Unknown Or Other |
| Date | Nov 18, 2022 |
| State | PA |
| Description | Land rover/range rover does not have remote start on the key fob, but instead proudly boasts of their incontrol app. "incontrol remote provides information on your vehicle and enables you to interact with it remotely. Compatible with most androidtm and apple ios® smartphones, this service allows you to lock/unlock the doors, remotely preheat/precool the vehicle using the climate control function and remote engine start, or find your land rover faster by using the beep and flash feature." a quick look at the app reviews or an online google search of this product indicates this simply is not the case. The app is unreliable at best and unsafe at worst. It absolutely does not operate as marketed. The app is defective and land rover is well aware and has done nothing to correct this. I have been locked outside of my own range rover multiple times in various locations. Today, there was a winter gale warning of real feel 17 degrees. I started my car about five minutes before exiting. The app showed that my car started. When I was about one minute from my car, I opened the app to unlock my vehicle. It said it was unlocked. I physically saw the side mirrors on my car close and heard the doors lock as I was approaching. The app continued to show that my car was running and unlocked. I stood outside the car in the freezing weather (note that I could see my key fob inside the car) waiting for the app to refresh so I could unlock. I took a screenshot of the app indicting my car was unlocked and a video of me trying the handle on my car at this time. After approximately 5 minutes, I started walking back to the restaurant. The continued to try to use the app. I emailed remote@jaguarlandrover. Com. Finally, it showed that I could lock my already locked car, so I locked it and unlocked it. I walked back out. It was not unlocked. I called roadside assistance for help. She was in the process of filing for someone to come unlock my car, when I tried the app again 10 min later. It unloc |
| Category | Lane Departure: Blind Spot Detection, Lane Departure: Warning, Steering |
| Date | Nov 02, 2022 |
| State | CO |
| Description | Almost everyday since manufacture updated vehicle for previous recall and even before that I notice it's worse. I constantly have to check if bsa is activated many times I almost hit another vehicle which thank goodness I have not yet let happen being adapted to looking in blind spot. |
| Category | Service Brakes, Unknown Or Other |
| Date | Oct 06, 2022 |
| State | TX |
| Description | The cover of foot rest broke and went under brake paddle and restricted driver to apply brake. |
| Category | Power Train |
| Date | Jul 23, 2022 |
| State | CA |
| Description | My 2019-2020 evoque is stalling when coming to a stop? This seems to happen at completely random intervals regardless of whether the auto start/stop is on or off. When the car stalls "select gear to manuever" is displayed for about one second on the dash and the "d" flashes with a beeping tone. This has happened to over 20 times in less than 1000 miles! The ignition must be turned off and the car restarted in order to move again. I have seen land rover forums describing a very similar issue. I have taken the vehicle in twice for repairs with no improvement. |
| Category | Steering |
| Date | Mar 30, 2022 |
| State | CT |
| Description | The contact owns a 2020 land rover range rover evoque. The contact stated that while driving at various speeds the vehicle would suddenly jerk to the left or right without warning. The failure would cause the vehicle to go into another lane and the contact would have to aggressively steer the vehicle straight. The contact stated that the vehicle now failed to accelerate while attempting to accelerate from idle. The contact had to excessively depress the accelerator pedal for the vehicle to move forward. The failure was intermittent and there was no warning. The contact took the vehicle to the dealer and the contact was informed that there were several trouble codes retrieved. The dealer performed a software update and the failure occurred less frequently. The contact returned the vehicle to the dealer however, the mechanic was unable to determine the cause of the failure. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 11,000. |
| Category | Electrical System, Engine, Power Train |
| Date | Aug 27, 2021 |
| State | IL |
| Description | Car jumped forward while coming to a stop. Almost hit a child crossing in the crosswalk. Also happened numerous times coming to a stop at the off ramp. Engine idles very rough, high pitch idle, and rpms surge up and down on their own. Dealer won't believe us. They don't want to use resources to fix what is covered by warranty. This car is a danger to drive. Has also stalled unexpectedly. Dealer only looks for software update and warning lights. We've never had a warning light and updates do absolutely nothing. Forums show others are experiencing the same thing. Dealer said they cannot spend that amount of time to find the problem. This is a liability and major safety issue that range rover needs to be addressed. Car has 9000 miles. Car shutters and bounces. Rpms unpredictable and car has idling issues. Please help -we don't want to hit someone because the car unexpectedly lunges forward. |
| Category | Unknown Or Other |
| Date | Jul 30, 2021 |
| State | WV |
| Description | This is a recurring problem that I have had into land rover service for service and in november or early december 2020. Jon the previous service, I was told the vehicle needed a software update. The problem stopped but I think it was because (as I will explain later) that the weather turned cold. The problem at that time is the same problem I am experiencing now only now the car will stall periodically. This has now happened so often that I have observed a pattern. When starting to drive the car from start up or at a stop the car will slip out of gear and I will get a beeping noise and a message that states:"engage gear before maneuvering." sometimes the car will stay illuminated in drive mode but really be in neutral as it will rev but not move. In those cases I will shift into park and then back into drive and the car will move again. Recently the car will act the same way only stall out requiring me to restart the car and shift it into drive mode. This seems to happen most often when it is very hot outside and the car's auto start/stop function is on. During the winter months my secondary battery would be low on power and the auto start/stop function would not engage. During those times I do not recall experiencing this issue. In fact my main battery has been very low and required a trickle charge at home. This was illustrated by my hatch not opening or the car giving me a message prior to start up that the battery was low. Of course that was never a safety issue, the problem above is. Last night my wife and I were leaving were stopped at light on a 6 lane state highway. As I came to a stop in the center lane the car suddenly started beeping the engage gear message flashed and the car stalled. I tried as quickly as possible to re-start the car and put it into gear. Several maneuvered around us. One car almost hit us from behind and at a high rate of speed by swerved around us. This is clearly a highly unsafe and potentially deadly defect. |
| Category | Electrical System, Engine |
| Date | Jun 27, 2021 |
| State | CA |
| Description | Engine complete shuts down when idling (I. E., at stop lights) in extreme temperatures. Requires vehicle to be turned off, wait a minute or two, restart vehicle. Has happened 4 times at outdoor temperatures of 110-120 degrees. Dealership service claims that they cannot replicate the problem and states that there is nothing in the computer log to show any errors. So far this has not happened on a highway, only local streets. |
| Category | Engine, Unknown Or Other |
| Date | May 27, 2021 |
| State | NY |
| Description | This happens several times (more than 10) over a period of 6 months. The car randomly, while driving states "select gear to maneuver". This is very dangerous as the car just randomly turns off. It does not matter if it is in a middle of a turn, going fast, or coming to a stop. I did my own research, and found several other people with same make and model having this problem. Https://www. Rangerovers. Net/threads/2020-evoque-stalling-when-coming-to-a-stop. 341701/ nobody, is helping and I cannot think of a more serious safety issue than this!. Get landrover to recall and fix this issue asap! This puts me and my family at risk. Along with every other motorist and pedestrian in the streets. Including school children crossing the street. |
| Category | Structure:body, Unknown Or Other, Vehicle Speed Control |
| Date | Apr 21, 2021 |
| State | NJ |
| Description | At appx 115pm I had lunch at the millburn diner. I got into my vehicle at appx 2pm in the parking lot of the diner at 72 essex street in millburn nj. I pressed the button to start my car. I looked back and shifted from park to reverse in motion. I slowly moved backwards in the vehicle and I experienced a sudden involuntary acceleration backwards and my vehicle was jolted by a telephone pole. I braked and went to put the car into drive to shift forward and the car suddenly accelerated forward involuntarily with speed. I instinctively tried to stop the car with the brakes and by pressing the park button to stop the vehicle. The vehicle ran into a metal railing guarding an outdoor dining area. There us a 3rd party witness to this sudden acceleration. |
| Category | Engine, Power Train |
| Date | Apr 13, 2021 |
| State | CO |
| Description | Since past few months I am experiencing frequent stalling in my car. When car is at the traffic light and sometimes during turning at the corner, it just stops responding to peddle and I have to restart the engine and select gear again to move it. During the recent snowstorms, it once staled and started sliding backwards as engine stalled and transmission stopped working on traction. I had to quickly restart the engine and regain the control to get away with this situation. I think this situation is very dangerous on the road and could lead to fatal accident some day. I am putting rough date of 1st march as I do not know when was it started exactly but its been couple of months I am having this issue. |
| Category | Unknown Or Other |
| Date | Mar 12, 2021 |
| State | NJ |
| Description | This car does not have a spare tire. I was unable to get a flat tire repaired in the dark of the night after hitting a pot hole. This is a safety concern and I don't understand why any car would be allowed on the road without a spare tire! |
| Category | Electrical System, Unknown Or Other, Visibility/wiper |
| Date | Feb 13, 2021 |
| State | GU |
| Description | A few months ago, a message of "no fault suspension detected, drive with caution" appeared on our dash. Before then we were getting a message of low coolant. I thought this was weird because we had the car for only a little over a year. We took it to our dealer and we were told that there is nothing to worry about. We scheduled a maintenance appt to have the software updated. Also our car wouldn't start, I had to place my key fob under the steering wheel as indicated on the dash. I told the dealer this too and I was told it was a battery that needed to be changed, or we need to use both key fobs intermittently. Then yesterday, were stopped at a traffic light, the car just shut off and the wipers went on by itself. My husband started the car up and we drove off when the light turned green. We stopped at a place to pick up some food and shut the car off. Came back into the car and started it up again. No problems there. But as we drove a few miles and came to a stop light at a major intersection, the car stalled and everything shut off again. We tried to start it up again and nothing. A message came on that said forward alert not to drive over 50mph. Then a gear box showed on the dash saying something about the gear box. I can't remember because I was in so much panic with the heavy traffic. We couldn't put the car in neutral to move it out of the way. Luckily the fire truck and firefighters happened to be driving by. They were able to direct traffic until the police and the tow truck came. Our dealer here was not open over the weekend so we had to have our car towed home. It was then making a clicking noise as we tried to start it. Then all the lights on the dash went out. It felt hard to step on the brake and to move the steering wheel when we tried to start the car again. |
| Category | Electrical System, Power Train |
| Date | Jan 28, 2021 |
| State | FL |
| Description | Tl* the contact owns a 2020 land rover range rover sport. The contact stated that while driving at 65 mph, the instrument cluster ceased. The contact stated that the vehicle jerked forward as the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to land rover naples (900 tamiami trl n, naples, fl 34102, (888)761-4319) where it was diagnosed and determined that the software needed to be updated. The vehicle was not repaired. The failure recurred six times. There was no remedy for the failure. The manufacturer was notified of the failure and provided the contact with a case number. The failure mileage was approximately 6,700. |
| Category | Visibility:windshield |
| Date | Dec 30, 2020 |
| State | NJ |
| Description | Tl* the contact leased a 2020 land rover range rover sport. The contact stated that there were lines on the windshield that distorted the view from the windshield. The contact stated that the windshield had shimmering effects. The contact also stated that when the sun reflects on the windshield at a certain angle it caused a wave of rainbow. The contact was concerned for her and her daughter's her safety. The vehicle was taken to land rover marlboro (480 u. S. 9, englishtown, nj 07726) to be inspected. The contact was advised to wear sunglasses while driving the vehicle. The contact stated that the failure most evident at night with other vehicles headlights coming towards the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact was to take the vehicle to another dealer. The contact also mention that the back over prevention camera failed to operate as designed while raining. The failure mileage was approximately 13,000. The vin was not available. |
| Category | Electrical System, Lane Departure: Blind Spot Detection, Unknown Or Other |
| Date | Dec 07, 2020 |
| State | NY |
| Description | I immediately had problems with electrical. Warning systems intermittently not functioning properly, screen randomly changing during driving and defaulting to settings that require me to pull over, stop car and restart as in rebooting a computer. Lane keep assist intermittent. Brights intermittent. Car powers down entirely about 50% of time when I out it in park... Even without taking seatbelt off. Map will suddenly switch to entry screen asking me to sign in when I already have and lists addresses I've never been to. This happens while driving. All happens while driving, parking or turning except of course the powering down in park. Btw, I don't mean idling down which it is supposed to do, it shuts off. Dealer has refused to do anything. It has been in shop 4 times and they say they cannot duplicate the problems even though I have videotape and photographs and witnesses. |
| Category | Seat Belts |
| Date | Nov 27, 2020 |
| State | NC |
| Description | My child was tangled in the rear seat belt while the car was parked. Every time we tried to get some extra slack in the seat belt it would continue to get tighter and squeeze her around her waist. The seat belt would not release even after turning the car off the belt continued to stay locked and any slack would be pulled into the chamber to put her in tighter pain. The only way to free her from the car was to cut the seat belt this is clearly a defect in the safety portion of the car. |
| Category | Unknown Or Other |
| Date | Nov 17, 2020 |
| State | PA |
| Description | I entered my vehicle and when I turned it on, I noticed a warning message on my dash that said 'gearbox fault detected'. I put the car in drive and it lagged a little, but I was able to drive it. I drove about two blocks from my home before the car started to rev up (the rpm gauge went up) and then slow down. I pulled to the side of the road. I then turned around to go back to my home because I didn't feel safe driving. When turning the car around, I attempted to do a three point turn. I put the car in reverse, it began to rev up again and the car stalled. I waited a few seconds and the car started to reverse. Then I put it in drive. It did the same thing... Rev up and then stalled. I waited a few seconds again and then the car started to move forward. I was able to get it back to my home. I called the dealership and explained what happened. They agreed it was not safe to drive and recommended I get a tow to the dealership, which I did. |
| Category | Suspension |
| Date | Nov 11, 2020 |
| State | AZ |
| Description | Front controller arms replaced due to noise when turning steering wheel. Problem persisted and 2nd repair was to drain hydraulic fluid from ca bushings as a temporary fix. Now land rover is stating that draining the fluid is the permanent fix, even though car was designed with bushing fluid. We are afraid to take the car on long trips of off road and be stranded somewhere. |
| Category | Electrical System, Tires:pressure Monitoring And Regulating Systems, Visibility/wiper |
| Date | Nov 09, 2020 |
| State | MN |
| Description | Tl* the contact owns a 2020 land rover range rover evoque. The contact stated that each time he enters the vehicle, the passenger's side tire pressure warning light was illuminated. The contact exited the vehicle to inspect the tire and top off air pressure in the tire however, the failure recurred. The contact also stated that the rear windshield wiper failed to operate correctly, cleaning only a small area of the window. The vehicle was taken to walser mazda (14720 buck hill rd, burnsville, mn 55306, (952) 388-2244) and the contact was informed to take the vehicle back to the dealer it was purchased from. The vehicle was not repaired. The failure recurred. The contact mentioned nhtsa campaign number: 20v517000 (tires, electrical system), 19v421000 (visibility) as possible solutions to the failures however, the vin was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 5,200. |
| Category | Air Bags, Electrical System |
| Date | Sep 30, 2020 |
| State | NC |
| Description | Hit a car that pulled out in front of me at about 20mph and the airbags did not deploy and the sos button did not activate. Then I pushed it manually and it failed to make a call until 20 mins later after the police arrived. Vehicle was in motion in the city when looking at some other range rovers at the collision center it seemed like the airbags were not as sensitive as they should be. |
| Category | Electrical System |
| Date | Sep 10, 2020 |
| State | CA |
| Description | Vehicle began to stall while stopped at a stop light in downtown phoenix. Temperature was about 113 degrees. Received alert to reselect gear even though car was in drive. Rpms dropped while idling and car died. Was able to get car to restart by turning off engine and restarting the car on the second attempt. This happened on 9/5/2020 and again on 9/6/2020. Was sitting in turn lane waiting for light to change so that I could make turn and ended up blocking traffic with a dead car. |
| Category | Electrical System |
| Date | Sep 10, 2020 |
| State | CA |
| Description | Vehicle completely stalled out while idling when I pulled off to the side of the road. Had started car by remote start to turn on air conditioner and cool car when in very hot temperature (118 degrees). Rpms dropped and received message to reselect gear even though car was in drive. Car died 3 separate times before I was able to get the car to drive. |
| Category | Electrical System |
| Date | Aug 25, 2020 |
| State | AZ |
| Description | It stalls at stop signs and stop lights. This is not the eco start-stop feature. It does happen both with that feature on and off. This is an electrical failure. When it stalls all the computers shut down, climate control, electronic screens, stereo, and occasionally the seats move back all the way, making it near impossible to reach the start-stop button to restart the car. It sometimes happens when you first come to a stop, and other times right after you hit the accelerator and start to roll into the intersection. The technicians have been able to recreate this, and have also been in the car with us when it happened. This has easily happened more than 20 times in 3 weeks. |
| Category | Power Train |
| Date | Aug 07, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2020 land rover rr 3. 0 i6 petrol hse. The contact stated while driving 5 mph, when the vehicle began to hesitate and jerk forcefully forward. The contact stated no warning light was illuminated. The contact stated she continued to drive the vehicle to her residence. The vehicle was taken to local dealer jaguar land rover ventura located at 3190 perkin ave, ventura, ca 93003, (855) 222-3243, and were unable to duplicated the failure. The contact stated she continued to experience the failure. The vehicle was taken land rover mission viejo located at 28701 marguerite pkwy, mission viejo, ca 92692, (949) 359-5157, where it was diagnosed with needing a gear shift module to be replaced. The vehicle had been repaired. The contact also stated on april of 2020, she was unable to start the ignition. The contact stated no warning light was illuminated. The vehicle was not drivable. The vehicle was towed back to local dealer jaguar land rover ventura, where it was diagnosed with needing a mild hybrid electric vehicle (mhev dc2 dc) to be replaced. The vehicle had been repaired. The contact stated continuing to experience the vehicle hesitate and jerk forcefully forward. The contact stated on may, 29, 2020 while the vehicle was at stand still at stop sign, when the vehicle revved up and jerk forward and rear ended a trailer hitch. No air bags deployed. The contact stated no one was injured or sought medical treatment. No police report was filed. The contact was able to drive to land rover mission viejo located at 28701 marguerite pkwy, mission viejo, and were made aware of the failure. The manufacturer had been informed of failure. The failure mileage was 17. |
| Category | Suspension |
| Date | Jul 17, 2020 |
| State | CA |
| Description | Grinding noise while making right and left turns at low speed. Happens randomly almost 30% of the time. |
| Category | Suspension |
| Date | Jul 17, 2020 |
| State | CA |
| Description | Grinding/crunchy type noise from the front end of the vehicle when going over bumps or dips. Noise is present when the vehicle is moving under 15 mph. Can be heard when the steering wheel is turned or straight. Customer suspects the suspension system on the right front side. |
| Category | Suspension |
| Date | Jul 08, 2020 |
| State | CA |
| Description | Grinding/crunching type noise from the front end of the vehicle when going over bumps or dips. Noise can also be heard when driving on flat surfaces at low speed. Noise is definitely present when the vehicle is moving under 15 mph. Can be heard when the steering wheel is turned or straight. Customer suspects the suspension system on the right front side. Noise was first reported to dealership service department in february but service told me that they were not able to detect the noise. Noise continued to worsen. Took vehicle back to dealership service on 6/29/2020 for inspection of noise and was told on 7/1/2020 that they had been able to confirm the noise and that parts were ordered but had no available ship date and that they had to return the vehicle to me with the noise. |
| Category | Engine, Fuel/propulsion System |
| Date | Jul 03, 2020 |
| State | AZ |
| Description | The car basically shut down while running. It started to shake and than just powered down, twice. According to the dealership there is an issue with the "purge system" they old me the vehicle was released to early . There is an issue with the software and management system. The car is unsafe to drive . When the car powered down I was at a red light inching forward, the car started to shake and the red battery light came on. I turned everything off and was able to move forward but only slightly and the car powered down again ( I also caused a small accident behind me) the car always felt like it was working hard to accelerate and felt like it was "sticking" . In speaking with the service team at range rover the velar in general has had issues and the service department cant keep up. The car isn't safe and I've been told it may need to go back in even after the repair. |
| Category | Engine |
| Date | Jun 17, 2020 |
| State | CA |
| Description | The land rover velar was purchase on january 25, 2020 from stevens creek jaguar land over of san jose, ca. When it reached 1600 miles, I found that the vehicle had the oil leakage phenomenon. There is a lot of oil at the bottom of the vehicle. I suspected that there was a leakage problem when the vehicle was purchased. I contacted the dealer repair service on march 18, 2020 and send the vehicle back. On april 1, 2020, I was notified that the repair was completed. They test drove it for 40 miles. On april 3, the vehicle was at 1,745 miles. I laid down underneath to examine the bottom of my vehicle again to examine. The oil was still leaking even more serious than before the previous repair. On april 21, 2020, the repair was completed. On april 23, there was still oil at the bottom of the vehicle. The maintenance staff stated that there was residual oil at the bottom of the car. So he cleaned it up and advised us to drive it more than 400 miles for the residual oil to be disappeared. On may 19, 2020. I came to the repair services of dealership for the fourth time. The vehicle was at 2,648 miles. Repair staff was not sure whether there was a leak. He let us left the vehicle at the dealership service department for more inspection. And no loaner's vehicle was provided. Which make us very inconvenient. On june 4, I went to the dealership again. They lend me a jaguar to use. But my velar was still in the service until current. *tr |
| Category | Electrical System, Electronic Stability Control, Visibility/wiper |
| Date | Mar 27, 2020 |
| State | SC |
| Description | I have had over 8 instances with either the lower screen, upper screen or both screens completely blacking out and being inoperable. Landrover has had 4 attempts to fix it unsuccessfully with landrover corporate involved. In addition, the side view mirrors dip down in reverse and did not correctly reset their position once in drive so I had zero visibility in drive in either side view mirrors. The screen issues has occurred on city streets and on the highway. The side view mirrors occurred on city streets. In addition I lose all control when the screens black out to control the climate, thermostat temperature, driver modes, rock crawl mode, and more. I sent land rover corp over 2 dozen pictures and videos documenting each time it occurred. The first issue happened in january 3 weeks after buying the car and they've continued throughout february and now are still continuing into march. I filed a complaint with corporate asking for a corporate by back under the lemon law which was denied. I paid 97,000 for this vehicle and the only thing they offered was one months free finance payment of 3. The car is not safe to drive! |
| Category | Power Train |
| Date | Feb 12, 2020 |
| State | GA |
| Description | I put my car in park while still running and exited it to grab something about 15 feet away on a front porch. I heard the engine make a noise, I turned my head and saw the car starting to move towards me up a slight hill on its own. I ran to the car, opened the driver door, and tried to stop it but fell. The car ran over my foot and hit the front of the house that caused it to stop. Prior to this incident it was in for service for a foul odor that was coming from inside of my car. They had it in the shop twice and made a repair that did not fully correct the issue. A few days prior to this incident I noticed there was an issue on acceleration. After about 10 miles an hour it would start to hesitate then go into the next gear. I was going to schedule a service for this and then the accident happen. My foot got trapped under the back wheel and emergency services required to remove vehicle.*dt vehicle was taken to hennessy jaguar land rover gwinnett (duluth, ga) to be inspected. *dl |
| Category | Power Train |
| Date | Feb 10, 2020 |
| State | CA |
| Description | Tl* the attorney called on behalf of the vehicle owner/driver. The driver owns a 2020 range rover. The contact stated that while the driver was reversing into a parking space, the vehicle suddenly accelerated. The vehicle collided with another vehicle and a parked vehicle. The driver sustained injuries that required medical attention. The attorney stated that the driver had no control of the vehicle. A police report was filed. The vehicle was towed from the accident scene. The vehicle was not taken to an independent mechanic or dealer for diagnoses. The manufacturer was not made aware of the failure. The approximate failure mileage was 500. The vin was not available. |
| Category | Power Train, Vehicle Speed Control |
| Date | Jan 24, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2020 land rover range rover. The contact stated that while coming to a stop the vehicle jerked forward. The contact stated that the rpm revved independently. The contact also stated that while stopped with the brake pedal depressed, the engine revved up and the vehicle moved forward. The main computer module that controls many electrical functions within the vehicle ceased causing the back-up camera and sensors to intermittently fail. Dealer (land rover ventura located at 3190 perkin ave, ca 93003, (855)222-3243) who rebooted a certain system within the vehicle (system unknown) and updated the software however, the failure remained. The vehicle was returned another dealer (jaguar mission viejo located at 28701 marguerite pkwy, mission viejo, ca 92692 phone number 949-392-7300) who diagnosed transmission control module needed to be replaced. The gear shift module was replaced. The manufacturer was made aware of the issue and opened a case regarding the matter. The approximate failure mileage was 900. |
| Category | Air Bags, Electrical System, Fuel/propulsion System |
| Date | Jan 22, 2020 |
| State | PA |
| Description | R20378 |
| Category | Wheels |
| Date | Oct 29, 2019 |
| State | TX |
| Description | Land rover recommends on the 2020 range rover sport 50psi set point under "normal" setting for tires on 20" wheels. (see attached) tire manufacturer maximum pressure stated on tire is 51psi. (see attached) under normal driving conditions tires will heat up and rise above 51 psi creating dangerous and potentially deadly situations if tires blow out due to over inflation. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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