2020 Ford Fusion Problems and Top Complaints – Is Your Car A Lemon?

Electrical system and steering issues among the top complaints received by the NHTSA from vehicle owners

Cars might not make as much news today, but there’s still a market for the 2020 Ford Fusion. While the automaker claims it is “a big part of the big picture,” customers find it to be a big disappointment instead. This car suffers from defective steering, malfunctioning air bags and a shoddy electrical system.


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Problems with the Steering

Any new car should be equipped with enough technology that steering should become second nature. Customers shouldn’t have to wrestle with their vehicles on the road.

Yet, that’s what is seen in this Edmunds review. “The tail is not very stable in raining days, it slides easy.”

While Ford has nothing to say about the steering complaints, there are some other “sliding” concerns. According to Service Bulletin #TSB 20-2171, some models might experience seat pan looseness, causing lateral movement and a clunking noise while turning. To fix it, the technicians must install reinforcement in the seat pan tracks. With this issue combined with the trouble driving in the rain, the Fusion seems to be a glorified Slip ‘n Slide.

Problems with the Air Bags

It doesn’t matter what type of newer car is driven; occupants expect to be protected by the air bags. However, the Fusion doesn’t seem to offer any type of guarantee regarding safety.

Here is an NHTSA complaint to read. “I got into an accident on the highway, deer ran in front of me. Hit deer, car lost control and went into a ditch, hitting a tree. My air bag didn’t deploy and my seatbelt didn’t lock up. After I got an alert on my phone saying it was faulty. Suffering with neck and back injuries.”

This is one situation that Ford doesn’t really want to talk about. There are no communications regarding air bag defects. Instead, the Blue Oval would have customers believe that everything is just fine. Maybe if the Fusion’s tagline said “big” just one more time, it would throw things over the edge.

Problems with the Electrical System

A deeper look into the electrical system shows even further troubles, ranging from minor to major.

One NHTSA complaint says, “The contact owns a 2020 Ford Fusion. The contact stated that the backup camera remained on while driving at an unknown speed. The vehicle was taken to the [dealer], where the sensor was replaced. The contact stated that while driving home, the vehicle hit a pothole. The front passenger tire went flat. There was not a spare tire. The contact’s husband purchased a new tire, jacked the vehicle up to replace the tire. While on the jack, the vehicle went into Reverse, rolled back and fell off the jack. The vehicle was taken to the same dealer who stated that the vehicle was not equipped with a spare tire. The manufacturer was made aware of the failures and referred the contact to the dealer. The contact was told to take the vehicle to a body shop and replace a mud guard that detached. The part was not replaced. The failure mileage was 4,051.”

This telling of events is reminiscent of how one bad situation often leads to several other consequences. What started as a simple backup camera malfunction turned into quite the fiasco. What’s interesting is how Ford has chosen to talk about electrical system problems. For example, Service Bulletin #SSM 48908 states that the SYNC 3 touchscreen has trouble with the volume control at times. However, the automaker claims it is related to the software on the phone and has nothing to do with the car’s system. So much for taking responsibility in a “big” way.

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work aid your lemon at no cost to you. The law makes Ford pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

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About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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  • Jessica

    I have a possessed 2020 Ford Fusion that I bought with 3 miles on it. My radio comes on when it wants to, lane assist tries to pull me OFF THE ROAD, and more! I have video of my backup camera on and other things. I have reached out to Ford a few times with no avail. How can someone not stand behind their product?? I need help!

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