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Sometimes customers need a luxury SUV that also offers three rows of seats. The 2020 Cadillac XT6 is supposed to meet the busy family’s needs. The company claims that “safety meets luxury” with this SUV, yet customers are struggling to feel confident behind the wheel. This model suffers from defective air bags, a faulty electrical system and a poorly-built structure.
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Problems with the Air Bags
When a family is driving in a vehicle, they want to know that the air bags will work as intended. However, this Cadillac doesn’t provide that peace of mind.
Read this complaint left on the NHTSA website. “July 20, 2019 I leased the vehicle. On July 22, 2019 the vehicle’s dash warning indicated ‘Service Safety Restraint System.’ On July 25, I took the vehicle in for service. On the afternoon of July 26 it was returned to me. The service advisor stated they replaced a part in the driver’s airbag. I drove the vehicle home without an issue. Within the day the issue continued and again a service warning. I made another service appointment and the dealer kept the car. August 5 I was notified they replaced the driver’s airbag and would be driving the vehicle 100 miles prior to returning it to me. August 7, I think they returned the vehicle to me. I was told it was a factory engineering issue and a recall would be issued when a fix was found. The vehicle continues to flash the warning when driven, turning and driving straight.”
It turns out that there is a recall related to the air bag system. NHTSA Campaign Number 20V446000 states that there is a defective diffuser component of the Roof-Rail Air Bag (RRAB) inflator. Because of this poor construction, the roof rail air bag might not deploy as intended. This puts every occupant in danger and leaves people feeling uneasy. It only proves that the SUV might be all luxury, but it completely ignores safety.
Problems with the Electrical System
With today’s vehicles, owners want an electrical system that provides comfort, security and safety. Yet, this XT6 fails on this front as well.
Another NHTSA complaint states, “Brand new off dealer lot needed new battery. From that point forward the vehicle’s electronics constantly malfunctioned. The dealer tried everything including working with Cadillac for new parts and suggestions to make the electrical system function normally. After three weeks of work, it still malfunctions and is dangerous to drive.”
One would think that Cadillac wouldn’t allow this situation to continue, but it turns out the company doesn’t know what to do. Service Bulletin #N202301990 is dealing with separate issues, such as trouble with the enhanced automatic emergency braking system. To resolve this issue, the company must replace the front view camera, plus the Active Safety Control Module must be reprogrammed. Are these issues that Cadillac owners really want to deal with? It’s not likely, especially considering how much money is paid to get behind the wheel. It’s not like the driver just paid for a Chevy.
Problems with the Build Quality
One final look takes us to the structure of the XT6. This luxury vehicle is supposed to be made of premium parts, but it only seems to be falling apart.
Read this Edmunds review. “I won’t go into a long story but I took delivery on November 6th 2019. As of today both the right front door and left rear door were misaligned, driver’s door has a noise sounding like rubber on rubber, there is a rattling noise from the sunshade over the second row of seats, the right outside mirror stopped going down (as I had it set) when I put the car in reverse, the satellite radio loses connection and won’t restart.”
However, this isn’t the only problem worth addressing. Service Bulletin #PI0281H discusses how customers need to deal with underbody corrosion on their new luxury SUVs. This isn’t something that should be occurring on any new vehicle, let alone a Cadillac. Yet, that’s what customers are paying for – a solid heap of rusty metal.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work aid your lemon at no cost to you. The law makes Cadillac pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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