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Luxury SUVs have come a long way, with many people desiring to drive the 2020 Audi Q3. The automaker boasts about the new lineup by saying, “expectations were meant to be exceeded.” However, customers tend to lower their expectations after driving this model because it features an electrical system, engine, fuel system and steering components that simply disappoint.
Click on other model year to view more problems: 2019
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Problems with the Electrical System
Starting with the electrical system, it seems that even though the Q3 is considered a high-end SUV, it doesn’t come with sophisticated technology.
Just look at this Edmunds review. “Infotainment (radio, nav) system occasionally locks up and I need to turn the car off to reset, can’t lock the car without having key in hand, no dedicated radio presets (common in all cars now), need to turn on rear window defogger and heated mirrors separately.”
It seems that Audi understands that there are plenty of issues. Even Service Bulletin #A9020452059335_1 discusses how the instrument cluster area can have some strange noises that are distracting to drivers. There’s nothing like driving a haunted SUV around town to make some feel that their expectations have been exceeded.
Problems with the Fuel System
What might be more important than the infotainment design is the durability of the fuel system. After all, with a faulty fuel system, the vehicle will struggle to get gas.
That’s what’s illustrated with this NHTSA complaint. “Vehicle misfires/stutters resulting in the vehicle shutting off. Driver has to manually restart car. This can be hazardous when driving in traffic as the vehicle will shut off. Not sure if this is a fuel injection issue. I’ve had this happen twice while ascending a hill. I picked up my new car on 10/22/2019, since 11/02/2019, I’ve experienced this issue 5 times. My vehicle has been in the repair shop twice for this issue and continuously since 11/25/2019. The car is not storing any faults.”
Unlike the electrical system, Audi doesn’t want to talk about the fuel system at all. As of now, the company hasn’t acknowledged any troubles, thereby portraying that this luxury model has it all – when it really is a dud.
Problems with the Engine
In conjunction with the fuel system, the engine needs to be a reliable machine. With a premium model, such as the Q3, customers simply expect that this is a given.
Yet, this NHTSA review shows differently. “While sitting at a light or stopped, the engine surges/jumps the car forward. You need to leave space to not hit the car in front of you. This occurs in both cases (Emissions mode and Non Emissions mode).”
It turns out; Audi has larger engine troubles than what is initially revealed. Service Bulletin #A0120422058309_1 says that engines might misfire and leave a DTC POO1100 stored in the ECM for diagnostics. If customers wanted to drive a vehicle with a misfiring engine, they could surely save a lot of money and go with a budget-friendly option instead. At no point does this prove that Audi is “exceeding” expectations. However, the tagline doesn’t say that the automaker is. Instead, it simply says that they should be. Very interesting.
Problems with the Steering
In closing, it’s vital to take a closer look at the steering system, which seems to be causing some headaches.
Here’s what one NHTSA review states. “Have had several instances where Lane Assist has suddenly turned the car into another lane, often following a crack in the road. Have nearly had an accident related to this sudden loss of control. Dealership not helpful, declaring that everything is working fine. Purchased this car for my 16 year-old daughter…because of the extra safety features. Very worried about this malfunction.”
No one wants a teenager behind the wheel of a car that will automatically swerve into other traffic. After all, insurance prices are already sky-high for this family. Yet, Audi is doing nothing to fix the problem. Still, Audi isn’t trying to hide any problems with the steering system. Service Bulletin #A4420732056386_3 talks about how the vehicle pulls to one side or has trouble with a crooked steering wheel. Instead of grounding the teenager, it might be time to put the Audi SUV under punishment.
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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