2019 Subaru Ascent Problems and Top Complaints – Is Your Car A Lemon?

Electrical, brake, engine and transmission issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

Subaru enthusiasts couldn’t have been happier to find out that the automaker was offering a three-row SUV. It seemed like the perfect way to expand the family with a car brand most people trusted. Even Subaru tagged this model with the “Love is now bigger than ever” tagline. The trouble is, there are lots of things that are bigger with the 2019 Subaru Ascent, including the difficulties.

Click on other model year to view more problems: 2020   2021   2022

Don’t be stuck with a lemon. You have legal rights to cash, return or buyback.

The law makes Subaru pay legal fees.

We've fixed thousands of lemon problems. Message or call 877-795-3666 today.

NHTSA Complaints for the 2019 Subaru Ascent

Complaint CategoryNumber of Complaints
Electrical System
137
Power Train
61
Visibility/wiper
60
Unknown Or Other
47
Engine
35
Service Brakes
22
Fuel/propulsion System
13
Visibility:windshield
11
Structure:body
7
Steering
7

Battery Drain Problems

Thousands of Subaru owners have complained about battery drain problems in their cars. So much so that multiple class actions have been filed regarding Subaru battery drain lawsuit alleges 2016-2020 Subaru Outback and 2019-2020 Subaru Ascent vehicles have batteries that don’t have enough capacity to power the electrical systems when the vehicles are turned off. These cases are  Dalen v. Subaru and Tomasian v. Subaru  ( In re Subaru Battery Drain Products Liability Litigation)

In these cases it is alleged that Subaru owners must jump-start their drained batteries constantly and continue to charge the batteries to keep the vehicles going. The class action alleges even when Subaru replaces the batteries under warranties, the replacement batteries also suffer from the same battery drain problems.

Problems with the Electrical System

When someone gets behind the wheel of a new car, they expect that it will start without a problem, but that’s not the case with the Ascent model.

Here’s one of many negative reviews on Edmunds. “The ignition has been cranking up like an old car. It happened twice for now. The second time it happened the engine did not start and it showed check engine light. The service said they can’t replicate the problem so they had to do nothing. Is this happening to anyone else with the new ascent?  The headlights are staying on for the whole time of the ride. The setting is in auto. I tried to change the settings but it’s the same. Before this happened I witnessed a ‘malfunction’ kind of situation. Like the headlights turning on and off several times in just a few minutes. (Even though I was driving I witnessed it because the console lights have also changed its intensity. – the console lights are less intense when the lights are on and vice-versa).”

With 20 service bulletins, it would be logical to assume the automaker would address these concerns, but it doesn’t happen. Instead, they document how to upgrade software, program the clock and connect to apps. While all of these functions are valuable, none of them matter if the SUV doesn’t start in the first place.

Here are some actual complaints logged with the NHTSA about the 2019 Subaru Ascent Electrical and Tailgate Problems:

THE BATTERY KEEPS DYING WHEN I HAVE THE TAILGATE (TG) OPENED FOR EXTENDED PERIODS OF TIME SUCH AS WHEN DOG TRAINING. THE FIRST TIME MY BATTERY DIED, I WAS THE LAST PERSON ON THE TRAINING GROUNDS. I CLOSED THE TG AND LIGHTS WERE FLASHING AND BEEPING FOR A FEW MINUTES. THE BATTERY DIED AND THE TG WAS SHUT AND WOULDN’T OPEN. I PANICKED B/C I COULD NOT GET MY DOGS OUT AND I WAS ALONE IN A VAST WOODED AREA. THIS IS A TERRIBLE SAFETY ISSUE B/C IF I DID NOT HAVE CELL PHONE COVERAGE THAT DAY, MY DOGS WOULD’VE BEEN TRAPPED IN THE CAR WITHOUT WATER AND I WOULD HAVE HAD TO WALK A VERY LONG WAY TO GET HELP SINCE THE SUBARU ROADSIDE ASSISTANCE WILL NOT WORK WITHOUT CELL COVERAGE.

I ATTEMPTED TO START MY SUBARU ASCENT AND IT WOULD NOT START. I CONTACTED SUBARU’S TOWING AND THEY CAME AND JUMPSTARTED THE CAR. THE TOWING COMPANY INFORMED ME THAT SUBARU’S ASCENT BATTERIES ARE DEFECTIVE AND THAT THEY HAVE BEEN FORCED TO JUMP A NUMBER OF THEM. I DROVE TO WORK. THE NEXT MORNING, I WOKE TO THE SAME PROBLEM. I CALLED SUBARU’S TOWING SERVICE, AND THEY CAME OUT AGAIN. I TOOK THE CAR TO THE DEALERSHIP AND THEY TESTED THE BATTERY, BUT THE BATTERY DID NOT EXHIBIT FAIL CODES. SUBARU WOULD NOT REPLACE THE BATTERY, DESPITE THE TWO FAILURES. SINCE THIS TIME, I’VE HAD MULTIPLE BATTERY FAILURES AND SUBARU CONTINUES TO DENY MY REQUEST FOR REPLACEMENT.

LET THE TAILGATE OPEN FOR 4 HOURS AND THE BATTERY DIED. USE THE CAR TO TRAVEL WITH DOGS. PURPOSE OF THE CAR IS TO TRAVEL WITH DOGS FOR FIELD WORK. CANNOT HAVE IT DIE OR MY DOGS DIE WITHOUT PROPER VENTILATION.

Problems with the Brakes

Once a driver gets their Ascent running, there will be times when it needs to stop. The brakes are a vital component that makes this happen. When they don’t work correctly, the safety of the entire family is at risk.

One person wrote this about their new Ascent on Edmunds. “Waited a year to buy this vehicle. I was debating between the Subaru Ascent and Honda Pilot, and I chose the former because of how it drove and the 3rd row space. Right out of the Lot I drove to my brother’s house to show him the vehicle. I pull up and he tells me he hears a little squeak from the brakes. I figure the car just needs to be driven a little bit more and broken in. After a week I had driven 500 miles and the squeak was significantly louder. I was also experiencing a drag on the vehicle. When I took my foot off the accelerator the car felt like it immediately had drag. So I checked the average mpg and it was 15mpg! I drive like a senior citizen so this was a shock because the advertisement said the vehicle does 26/highway and 22/city. I even took the car on a trip for 250miles all highway on cruise control at 75 miles per hour and the car only averaged 21.9mpg. I called my Subaru service and they told me to bring the vehicle in and they kept it for a day and a half. When they got back to me they said there’s nothing wrong with the car. I asked about the mpg and they said I have to let it break in a little bit more. I’ve also been using all premium gas just in case it was the problem. Now the car has 1800 miles and I’m averaging 18mpg city and the squeaky brakes are still there.”

Again, we see no communication about the brakes on the Ascent, despite the numerous complaints. The automaker spends almost half of all the bulletins discussing equipment instead of significant parts. There’s very little talked about the engine, powertrain, brakes or other vital equipment. You know – the stuff that makes the car run.

Here are some actual complaints logged with the NHTSA about the 2019 Subaru Ascent Brake Problems:

TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE INDICATOR DISAPPEARED AND THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. KOCOUREK SUBARU  AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,300. THE VIN WAS UNKNOWN.

A COUPLE OF MONTHS AGO, MY WIFE STARTED THE CAR AND BACKED OFF A PARKING LOT. WHEN SHE PRESSED THE BRAKE AND FELT WIRED – THE BRAKE COULD NOT BE PRESSED DOWN AND FELT LIKE IT’S JAMMED SOMEHOW. THE CAR DID NOT STOP EVEN SHE SWITCHED THE CAR TO PARKING! IT EVENTUALLY STOPPED AFTER HIT A PARKED CAR BEHIND. BECAUSE THE SPEED WAS VERY LOW SO THERE WAS NO OBVIOUS DAMAGE TO BOTH CARS. BUT AFTER RESTARTED THE CAR, ALL THE WARNING LIGHTS WENT ON – RAB, EYE SIGHT, AT OIL TEMP, LOW TIRE PRESSURE, AND THE SUN ROOF AND SUN SHADE NOT WORKING.

Problems with the Engine and Powertrain

While discussing the major components, it makes sense to touch on the consistent complaints about the transmission.

This review on Edmunds sums it all up. “I really, really want to love this car, but, honestly, right now I don’t. I have never bought a brand new car, but I decided to do so after I had been rear ended last year and needed a new car. Shopped around and almost bought an Acura MDX (hindsight I should have!). I wanted something very safe and very reliable that would last me many years like my Honda Pilot had, and still is (1555,00 miles and not a lick of trouble!). Picked up my Ascent in September after I had ordered it in July. While driving I would notice that it shifted funny and that the RPM’s would go really high going up hills sometimes. I figured it was how it was supposed to be and never gave it much thought until one day it started shifting gears back and fourth driving at the same speed on level road. Took it for an oil change and told them about it and, yeah, it needed a new transmission. It also had to have the passengers side seatbelt replaced because it wouldn’t release after you buckled up. Then the entertainment center would go daffy when you’d try and make a call and radio would come on full blast when you were calling someone. So, they ordered a new transmission and new passenger side seatbelt and fixed everything which took 3 weeks. After having the car back for a month or so, and putting about 1000 miles on it, I’m now having transmission problems AGAIN! Seriously?? And, the seat belt does the same thing; not all the time, but it still does it. So, I just called service again and I am now waiting to hear back from them. Honestly, I don’t ever think I’ll buy another Subaru in my lifetime. I should have known better and just stayed with Honda.”

Report after report talk about needing a new transmission shortly after purchasing the Ascent. It seems that isn’t the only problem Subaru had with the powertrain. A recall labeled with NHTSA Campaign Number 19V519000 discusses how the driveshaft might disconnect. If this happens, the driver is at risk of crashing. To repair the problem, the entire driveshaft assembly must be replaced. It’s incredible they were willing to address this concern considering their lack of attention to anything else. It’s much more challenging to ignore problems when parts start separating from the car.

Here are some actual complaints logged with the NHTSA about the 2019 Subaru Ascent Engine and Transmission Problems:

TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. WHILE DRIVING 70-80 MPH, THE VEHICLE JERKED FORWARD AND THE TRANSMISSION STARTED TO SLIP. THE VEHICLE WAS TAKEN TO DCH SUBARU OF RIVERSIDE TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,200. THE VIN WAS NOT AVAILABLE.

AT 16462 MILES ON ODOMETER, WHILE DRIVING ON HI WAY AT 65 MPH VEHICLE LOST POWER AND STARTED SMOKING SEVERELY FROM THE TAIL PIPES. PULLED OVER AND SHUT OFF. RESTARTED SEVERAL MINUTES LATER CONTINUED TO SMOKE AND WOULD NOT MOVE. TOWED TO DEALER, THEY STATED THE PCV VALVE BROKE APART, SUBARU WANTS THEM TO TEAR DOWN THE ENGINE TO SEE HOW MUCH DAMAGE WAS DONE. STILL WAITING FOR THEM TO DO ANYTHING, CAR IS SITTING OUTSIDE IN THE SERVICE AREA NOT BEING WORKED ON.

THE CVT TRANSMISSION BEGAN SLIPPING, CAUSING INTERMITTENT VIBRATION AND LOSS OF POWER WHEN ACCELERATING. THIS WOULD OCCUR AT BOTH LOW AND HIGH SPEEDS, AND WOULD OCCUR MORE FREQUENTLY AFTER THE CAR HAD BEEN DRIVEN FOR ABOUT 15 MINUTES. AT HIGHWAY SPEEDS, THE CAR WOULD STRUGGLE INTERMITTENTLY TO MAINTAIN SPEED. INITIALLY THE PROBLEM WAS SPORADIC, BUT WITH EVERY DAY GREW MORE FREQUENT. AFTER BEING TAKEN TO DEALERSHIP TO BE EVALUATED, THE DEALER REPORTED THAT WHILE THE TECHNICIAN WAS TEST DRIVING THE VEHICLE, COMPLETE FAILURE OF THE TRANSMISSION OCCURRED AND THE CAR WAS NO LONGER DRIVABLE. THE DEALER HAS ORDERED A NEW TRANSMISSION TO REPLACE THIS FAILED ONE.

DRIVING ON FREEWAY CHECK ENGINE CAME ONLINE SUDDENLY. EYESIGHT TURNED OFF. CAR BECAME UNSTABLE, COULD NOT GO PAST 60 MPH. KIDS IN FREAKING OUT. VERY UNSAFE. TOOK TO DEALERSHIP. THEY COULD NOT FIGURE OUT.I DID ONLINE RESEARCH AND FOLLOWED THESE FORUMS HTTPS://WWW.ASCENTFORUMS.COM. APPARENTLY EARLY SUBARU MODELS HAD 2 BOLTS MISSING IN THE ENGINE AIRTIGHT COMPARTMENT. ATLEAST 2 OTHER PEOPLE HAVE COMPLAINED. I HAVE DRIVEN SO MANY MILES SUBARU AS NOT ISSUED A TSB AND A RECALL. I WAS PLANNING TO TAKE LEGAL ACTION AS THIS A UNSAFE THING TO DO. PLEASE PLEASE PLEASE LOOK INTO THIS. I HOPE YOU COULD ENSURE ACCOUNTABILITY AND HONESTY W/ SUBARU. I AM EXTREMELY FRUSTRATED. DID SUBARU DELIBERATELY HID THIS FROM CONSUMERS?

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Subaru pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

Complaint Data

CategoryUnknown Or Other
DateDec 02, 2022
StateME
Description
The rear door knocked me to the ground because it didn't go back up when it came in contact with my body and I couldn't get out of the way fast enough
CategoryElectrical System
DateOct 29, 2022
StateNM
Description
Battery dead, once 6 months ago when rear gate opened and closed several times before staying open for a few hours before neighbor asked if I knew it was open. Battery dead after driving to 2 stops on 10/24/22 then dead again in airport parking on 10/28/22 when returning from trip. Took into dealership 10/29/22 and problem confirmed although not sure if it is the battery or charging the battery. No warning lamps. Have to wait by myself until I can get a jump start. Don't know when or where it might not start, puts my safety at risk by not knowing where or at what time of day or night I might be stranded.
CategoryElectrical System
DateOct 11, 2022
StateSC
Description
Battery drains fully from unknown reason. This has happened at least 3 times since purchasing the vehicle, brand new, in 2019. I have had to call roadside assistance within the first year and have purchased a 2 other new batteries. There were no light or other electrical items on which would have drained the battery. It's starts slow where I need to jump start the vehicle about 5 times before the battery is completely dead. It puts me and my family at risk of being in an isolated or unsafe place when the battery dies and need to wait for roadside service. To my recollection there were no safety checks completed for this issue. I do have a scheduled appointment at a subaru dealer on 10/27/22 where I will ask them to look at this. There were no warning signs or indications prior to the battery draining.
CategoryElectrical System, Engine, Power Train
DateOct 06, 2022
StateNE
Description
Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the tcm recall with the assumption that this could be the issue. However , my vehicle passed the recall and even after the new tcm was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.
CategoryElectrical System
DateOct 04, 2022
StateMO
Description
2019 subaru ascent experience battery drain. Was able to start after jump and had 13 volts when returned home. Next morning it did start, barely, but was down to just above 12 volts. Appears to be the electrical system drain.
CategoryUnknown Or Other
DateSep 27, 2022
StateTX
Description
Open cvt recall is not being taken care of in a timely manner. Safety sensitive issue and it's been open coming up on a year.
CategoryElectrical System
DateSep 25, 2022
StateCA
Description
Subaru ascent issues with electrical system and battery. Engine cranks longer than it should before starting- anywhere from 5 to 25 seconds. Battery dead multiple times. Have taken to subaru multiple times, they replaced the batter once but have ignored repeated requests to fix the issue of parasitic battery drain from faulty electrical system.
CategoryVisibility:windshield
DateSep 21, 2022
StateCA
Description
The contact owns a 2019 subaru ascent. The contact stated that while driving approximately 60 mph, the front windshield was struck by a small pebble kicked up by another vehicle. The contact stated that the damage was a small crack and chip on the lower section in the middle of the windshield. The contact drove the vehicle to a glass repair shop to have the chip and crack repaired. The contact stated that repair was performed; however, the windshield had started to crack at the point of the repair. The contact was advised by the glass repair shop that the windshield needed to be replaced. The windshield was not replaced. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
CategoryElectrical System:12v/24v/48v Battery
DateSep 13, 2022
StateOH
Description
The contact owns a 2019 subaru ascent. The contact stated that the battery would be drained overnight and the vehicle had to be jumpstarted. The failure was intermittent at first but had since become constant. The contact stated that when the vehicle was first purchased, the dealer installed a new battery. The contact stated the battery level warning light was illuminated whenever the battery was drained. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
CategoryVisibility:windshield
DateSep 12, 2022
StateIN
Description
The contact owns a 2019 subaru ascent. The contact stated while driving at an undisclosed speed, a small rock struck the passenger's side windshield causing a crack. On another occasion, the contact stated that she heard a pop and saw a small crack on the driver's side windshield. The contact was unsure what caused the second crack. The dealer was contacted and referred her to a third-party windshield repair facility. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 54,000.
CategoryPower Train, Steering, Wheels
DateAug 31, 2022
StateCO
Description
My subaru ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my subaru ascent 2019 died in the middle of the interstate. I had to pay 0 for a tow to the nearest subaru dealership, even though I was 65 miles from my home. It would have cost 0 to be towed to my local dealership. The dealership wouldn't tell me if this was covered by warranty because they didn't know. I was at about 65,000 miles and my original warranty had ended. In the end, subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my subaru ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe subaru put in a transmission that was the previous recalled one. I also believe that subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.
CategoryVisibility
DateAug 23, 2022
StateIA
Description
The contact owns a 2019 subaru ascent. The contact stated that the driver's side door window cracked without warning or impact. The vehicle was taken to the local dealer where it was diagnosed and determined that the window needed to be replaced. The vehicle was repaired. The contact stated that 6-months later, while his wife was utilizing the vehicle, she noticed that the front windshield had cracked without impact or warning. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 50,000.
CategoryElectrical System
DateAug 20, 2022
StateWV
Description
Electrical (dead battery) issues. On 4 or 5 different days during the last 3 years, I have attempted to start my car and found the battery completely drained. In march of 2022, I replaced the battery at my own expense (5. 30). I assumed this would surely cure the problem. However, another dead battery on 8-18-22. I learned (at that time) there are numerous 2019 subaru ascent owners with similar problems.
CategoryEngine, Unknown Or Other
DateAug 19, 2022
StateSC
Description
When starting it blows blue smoke out of tail pipes that lingers in the air. I bought used on 7/23/22 and previous owner just said it did the same with them. It was taking to subura dealer to be fixed and they don't know what to do to fix it.
CategoryPower Train
DateAug 19, 2022
StateNV
Description
The contact owns a 2019 subaru ascent. The contact stated that while accelerating and shifting gears, the transmission was slipping. The contact stated that the vehicle would not immediately accelerate as designed. The cause of the failure was not determined. The contact indicated that the vehicle was serviced under the nhtsa campaign number: 21v955000 (power train) however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 18,000.
CategoryElectrical System
DateAug 16, 2022
StateVA
Description
My battery continues to drain prematurely. It's been replaced twice within the year, and I just took it in for a 3rd time and the subaru service department cannot diagnose the problem claiming my batteries were bad. There has to be an electrical problem. I've never owned a car with this issue and it's less than 3 years old. It's left me stranded with my children.
CategorySteering
DateAug 15, 2022
StateMD
Description
Steering wheel drifting to the right, wabbly, unstable car dealer appleford in md) checked and stated on saturday august 13, 2022 that no problem with car, I am still having this problem, called subaru at 844-373-6614, talked to alex and issue case #220815-22645 I am not comfortable to drive this car with issue, please advise
CategoryAir Bags
DateAug 12, 2022
StateOR
Description
My fiancé and I driving down my driveway when I noticed my dogs were out, I stopped the car, put in park and got out, closing the door behind me. Unbeknownst to me the driver side impact airbag deployed causing my fiancé to loose hearing temporarily and obviously leaving her in shock. Corporate subaru of america did a 4 month investigation and told us we had to have shift a foreign object in the door (which we did not). We asked for a report on what happened and they refused. We asked for them to put in writing the exact words they used when they called us and verbally told us their findings and they refused that as well. My thought is if they have nothing to hide then why can't we have in writing the exact same thing they told us over the phone.
CategoryElectrical System
DateAug 10, 2022
StateAZ
Description
Electrical system repeatedly malfunctions. Intermittent starting and shut-off issues, rear hatch will not properly operate, per dealer the radio was replaced, and periodic unexplained battery drain issues resulting in replacement of battery. Dash warnings are displayed for no apparent reason. When radio was replaced there were still issues and dealer said it "would take a few days for the issues to resolve." even after battery and radio replacement periodic shutting off car and restarting is necessary for volume control and station change. Safety could be an issue if car will not start, or shut off as related in a timeline attachment. Dealer is unable to reproduce periodic/intermittent issues.
CategoryPower Train
DateAug 04, 2022
StateNJ
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
CategoryElectrical System
DateAug 01, 2022
StateSC
Description
Parked car in garage last night. All working properly. Attempted to start car in morning: tailgate open and no electrical activity car battery dead
CategoryVisibility/wiper
DateJul 27, 2022
StateNC
Description
Multiple cracks/chips in windshield with normal driving
CategoryEngine, Fuel/propulsion System
DateJul 22, 2022
StateWA
Description
They have not have remedy for a long time!
CategoryUnknown Or Other
DateJul 19, 2022
StateTX
Description
Driving when all of the sudden the front windshield cracked it started on the passenger side.
CategoryElectrical System
DateJul 15, 2022
StateOR
Description
I am experiencing battery drain. I have replaced the battery and had the starter and alternator checked. Everything is fine, but the battery continues to drain inappropriately. Yes, the battery and electrical system are available for inspectioon. My son and I have been left stranded on multiple occasions, risking our safety. The vehicle was inspected and the problem confirmed by an independent service center, b & g automotive, eugene, or. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others? There were not any warning lamps, messages or other symptoms of the problem prior to the failure.
CategoryVisibility/wiper
DateJul 13, 2022
StateOK
Description
On the week of february 24th, 2022 we had a snow/ice storm that caused significant buildup on my windshield and after clearing it off and running the defrost and I noticed cracking on the windshield. I have heard of several consumers that have had problems with subaru windshields around the same time (2015-2019) and were having the same cracking issues for the same defrost issue and cracking without cause. Have had the crack since february as the cost of the windshield will be exorbitant due to the eye sight camera and calibration.
CategoryPower Train
DateJul 12, 2022
StatePA
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the transmission was jerking and hesitating while driving. The approximate failure mileage was 14,400. Parts distribution disconnect.
CategoryPower Train
DateJul 11, 2022
StateWI
Description
It has been since february and they still do not have a fix for recall 21v-955 I have called the dealership several times without a solution.
CategoryPower Train
DateJul 05, 2022
StateAZ
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
CategoryStructure:body
DateJul 05, 2022
StateTX
Description
I am currently replacing my 3rd front windshield in 11 months on my 2019 subaru ascent (first 8. 19. 21, second: 4. 15. 22; third was replaced 7. 5. 22) from a simple rock chip. Within minutes of occurring the chip leads to significant cracking and the inability to navigate safely. It is my understanding that a class-action lawsuit has been filed on behalf of subaru ascent owners due to this very issue. It is my understanding subaru is aware of their windshields being designed at an angle making them susceptible to frequent breaking.
CategoryVisibility/wiper
DateJun 23, 2022
StateWA
Description
Please note: I have already had the windshield replaced once. This is the second windshield on this vehicle. My windshield was hit by a rock on the front passenger side and it "spidered" instantly. For the past month it has spidered a little more. After washing my car on 6/21, the spidering has extended across the windshield to the driver's side in the driver's line of sight. Washing my car didn't cause this (nor should it!) because I have driven in the rain for the past month. We have a 2013 subaru forester and it just now has a chip that spidered. This is not normal!! Additionally, approximately 2 weeks ago I noticed the front section of my sunroof was cracked and had spidered nearly all the way from back to front of the glass. No chip is apparent. I am paying out of pocket on these repairs because my insurance rates go up when I go through insurance. The price tag for these 2 windows is 00. This is getting ridiculous!
CategoryPower Train
DateJun 21, 2022
StateCO
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryPower Train
DateJun 21, 2022
StateSC
Description
As I am driving when I move from coasting or light throttle application to applying the throttle there is a grinding sound and hesitation/momentary lack of engagement form the transmission. This is very concerning when traveling. Per the recall notice from subaru at any time the transmission could lock-up or quit functioning and my family and I could be left on the side of the road with an inoperable vehicle. The issue was formally acknowledged by subaru last december (2021) and the fix for this issue was supposed to be available in may 2022. It is now mid-june with no updates. This is very frustrating! Please follow-up with the manufacturer to require them to provided a new update on when the fix will be available. Thanks!
CategoryElectrical System
DateJun 20, 2022
StateCA
Description
What component or system failed or malfunctioned, and is it available for inspection upon request? Battery was drained completely when rear hatch is opened for the short period of time to unload stuffs from the car. Similar situation happened when the car was about a year old. When rear hatch was opened for less than an hour to sit at rear part of the car and watch an event, battery was completely drained and we had to call road side service to restart the car. My car is available for inspection. How was your safety or the safety of others put at risk? Both of my cases did not caused safety issue. But it will be a serious safety issue if it happens at a remote location where there is no other car or cell phone signal to call for help. Our family do travel to remote location where there is no cell phone signal. Has the problem been reproduced or confirmed by a dealer or independent service center? I am very sure that problem can be reproduce by simply opening rear hatch for a while. When I took car to the dealer, the representative was aware of the issue but was not willing to provide free service to fix the issue because basic warranty was expired. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. It first happened when the car was about a year old (12,000 miles).
CategoryPower Train
DateJun 15, 2022
StateNJ
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryPower Train
DateJun 14, 2022
StateVA
Description
Transmission completely failed last year april 2021 in the middle of highway and car is stalled. Tow to dealership for transmission replacement. After almost a 1 year of driving the transmission problem is coming back with gears are slipping again. Took the car to dealership and this time they are doing the repair of transmission instead of replacement. I am not comfortable with the approach since I already bad experience and concerned about repair reliability. Called subaru north america and waiting for resolution. There is already open recall for cvt transmission for this vehicle but no remedy yet from subaru. It's safety concern as car broke down earlier in the middle of highway with heavy traffic.
CategorySeat Belts
DateJun 12, 2022
StateAR
Description
In february 2020, my wife and I discovered fraying on the edge of the second row center seat belt on our 2019 subaru ascent. The belt was stuck in the connected position and would not retract into the ceiling retracting apparatus. Other than the fraying on the edge of the belt, the belt was in near-new condition. The vehicle had approximately 23,000 miles on it. She took it to the dealer, adventure subaru of fayetteville. The wear pattern was substantially the same as depicted on a 2022 subaru outback we own, complaint #11468872. The dealer refused to honor the belt's lifetime warranty. The technician said the fraying was caused by an “outside influence”, possibly our dog. The dog could not have damaged the belt in the manner of the fraying and there were no teeth marks or stains on the belt. It was imperative that the belts be replaced on the spot since our five grandchildren were occasional passengers. The dealer has no records identifying the “outside influence” when the fraying was discovered on the rear center belts on our outback in may, 2022 (complaint #1146872), I checked all belts in the ascent. I discovered that the right and left third row belts had the same wear pattern as on the rear center seat belt replaced in february 2020 and as on the 2022 outback (complaint 1146872). The dealer honored the lifetime warranty on the belts and replaced them on june 8, 2022, when the car had mileage of 48439. The wear pattern on the belt replaced on february 20, 2020, and june 8, 2022, were substantially similar to each other and to the wear pattern on the 2022 outback. I checked both vehicles closely to find a pinch point or some other edge that could cause the fraying. It is not possible that our dog could have chewed any belt in the pattern displayed. Attached are 8 photos of the belts replaced june 8. I could not upload two photos that exceeded the allowed size.
CategoryPower Train
DateJun 11, 2022
StateVA
Description
In past 6 months, subaru has done nothing about nhtsa recall number21v955000. No explanation from local dealer that sold the subaru ascent to me in january 2019.
CategoryElectrical System:12v/24v/48v Battery
DateJun 09, 2022
StateMD
Description
The contact owns a 2019 subaru ascent. The contact stated that the battery was completely drained and the vehicle could not be started. There was no warning light illuminated. The contact had taken the vehicle to the dealer who diagnosed the vehicle and determined that the battery had drained and that the battery needed to be replaced. The vehicle was repaired however, the failure reoccurred. The failure recurred three times. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000.
CategoryPower Train
DateJun 07, 2022
StateVA
Description
Transmission failed in traffic lane at a traffic light, causing loss of mobility. I called police to secure seen, they responded and towed vehicle to dealer. My wife and grandson were in the car and we could not move it out of the traffic lane the dealer has replaced the transmission, and are working to reimburse towing charges. But , so far, they have not offered me a warranty for the new transmission and they are apparently unable to tell me if the repair just done satisfies the recall referenced above subaru's wrk-21)
CategoryPower Train
DateJun 07, 2022
StateNY
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available. The contact has stated that the dealership addressed the recall in august.
CategoryPower Train
DateJun 06, 2022
StateMA
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle would vibrate intermittently when shifting gears. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The failure mileage was approximately 18,000. Vin tool confirms parts not available.
CategoryPower Train
DateJun 02, 2022
StateNM
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryPower Train
DateJun 01, 2022
StateKS
Description
My transmission slipped for 6 months and was finally replaced just recently at 47,000 miles.
CategoryPower Train
DateMay 31, 2022
StateCO
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryPower Train
DateMay 31, 2022
StateCA
Description
The contact owns a 2019 subaru ascent. The contact stated while driving approximately 55 mph, the vehicle was shaking and lost motive power. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was notified of the failure. The contact related the failure to nhtsa campaign number: 21v955000 (power train) for which the vin was included; however, the part to perform the recall repair was not yet available. The manufacturer was not notified of the failure. The approximate failure mileage was 47,000. Vin tool confirms parts not available.
CategoryPower Train
DateMay 27, 2022
StateMO
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryPower Train
DateMay 24, 2022
StateWI
Description
The car hesitates when I step on the gas, feeling like it stalled. This has happened since I purchased the vehicle and the dealer says I don't have a problem. I have pulled out into traffic only to have the car "stall' and I sit waiting to be hit. Subaru had a recall on this in 2020, but the dealer said I did not qualify for anything beyond reprograming. The problem persists. No warning lights or other messages.
CategoryElectrical System
DateMay 23, 2022
StateVA
Description
My car battery went dead and I was unable to start the car. I was camping and fortunately the ranger had a battery jump box. There was nothing wrong with the battery. When I returned I asked the dealer about it and was told these new cars have so many things that need battery power and we must have opened the doors too many times. On 12/27/2021, I decided to purchase a new battery plus the portable jump box because I frequently hike and camp in places far from phone signal and didn't want this happening again. Next camping trip it happened twice. We made sure to keep the doors shut to keep interior lights off and turned the light off when the rear gate was open. The jump box was a life saver as again we needed to jump the car. Then next day as the car sat with all the doors closed, I started hearing beeping sounds almost like an sos. Lights flashed. The car beeped more and more. We tried starting it to no avail. Luckily, we were able to charge the jump box and successfully start the engine again. This vehicle was made for an active outdoor life style. It is a safety factor to not be able to start your car.
CategoryPower Train
DateMay 23, 2022
StateMN
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist and drifted to the right. The dealer was made aware of the failure but could not duplicate the failure. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,500. Vin tool confirms parts not available.
CategoryVisibility:windshield
DateMay 18, 2022
StateFL
Description
The contact owns a 2019 subaru ascent. The contact stated that upon entering the vehicle, he noticed a horizontal crack on the lower driver's side windshield. The contact stated that there was no impact on the windshield to cause the crack. The contact had the vehicle repaired through his insurance company by an independent mechanic. Recently, the same failure occurred in the same spot as before. Neither the dealer nor the manufacturer had been notified of the failure. The contact stated that the failure obstructed his vision while driving. The vehicle had yet to be repaired. The failure mileage was approximately 25,000.
CategoryUnknown Or Other
DateMay 16, 2022
StateIL
Description
Windshield cracked while driving.
CategoryElectrical System
DateMay 10, 2022
StateCA
Description
The day I bought the car new I left the tailgate open all night the next day the battery was dead. This should not have happened to a brand new car. The next incident occurred this year on 3/18. I was sitting in the car waiting for my husband. I was there for about an hour. I was listening to the radio and talking on the phone. When I tried to start the car the battery was dead. The aaa person said the original battery was a piece of s**t. He recommended replacing it which I did.
CategoryPower Train
DateMay 06, 2022
StateNY
Description
This safety recall is open since november 2021 and the manufacturer still has not initiated repairs , how long are consumer supposed to drive their vehicles with this serious safety issue risking safety ? Why has nhtsa not initiated action against the company ?
CategoryVisibility:windshield
DateApr 27, 2022
StateOH
Description
The contact owns a 2019 subaru ascent. The contact stated while driving approximately 70 mph, the contact observed a crack at the bottom of the windshield by passenger's side pillar. The crack then extended up to the center of the windshield just underneath the rearview mirror. The contact observed that the crack increased by a few centimeters every time the vehicle was driven. The contact had not taken the vehicle to the local dealer. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
CategoryElectrical System, Unknown Or Other
DateApr 26, 2022
StateFL
Description
Spent 5 hours at a tailgate/beach event with the rear lift gate open. I made sure that interior lights were off to avoid draining the battery with the lift gate open. When we were ready to leave, the car battery was dead. We were panicked because we have a 5mo old and had to track down another driver to borrow jumper cables. Once home, we discovered that the lift gate will always draw power from the battery unless you trick the hatch lock with an off-market device or carabiner clip.
CategoryPower Train
DateApr 23, 2022
StateCO
Description
Car was parked and had foot on brake when car suddenly lurched forward and hit a car in front. At first I thought that my foot had slipped off brake pedal and onto accelerator pedal but after reviewing the incident later in the day, I do not believe that my foot slipped. Subaru issued a recall on my vehicle #21v955000 in december 2021 but never notified me directly and I did not learn about this defect until I took the car in for routine maintenance. Was not advised that this recall might be hazardous. It is now been 4 months and subaru has yet to issue a fix. I am now thinking that what just happened is a result of this defect or some other form of sudden unexpected acceleration and now am afraid to drive the vehicle.
CategoryUnknown Or Other
DateApr 06, 2022
StateGA
Description
What component or system failed or malfunctioned, and is it available for inspection upon request? Windshield how was your safety or the safety of others put at risk? Cracked windshield has the problem been reproduced or confirmed by a dealer or independent service center? Yes has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
CategoryElectrical System
DateApr 04, 2022
StateOH
Description
2019 subaru ascent with a battery draining for no known reason. Found the lift gate open one evening in the garage when I had not driven the car recently, though had been in the garage and not noticed the issue. Replaced the battery and it was dead within a week. Spoke with a subaru dealership who denies knowing anything about this issue and stated the diagnostic could take 10-20 hours at over 0. 00/hr in certain cases. Really!!!
CategoryService Brakes, Vehicle Speed Control
DateMar 24, 2022
StateWA
Description
My wife was pulling into a parking spot at a safeway in seattle. The car, instead of stopping, sped up when she stepped on the brakes, slamming into a brick wall. She shifted into reverse, and the car sped backwards, then shifted to drive, and sped forward and slammed into a wall again. She shifted to park and pulled on the parking brake. Then, after 5 minutes with the car off, she drove home without incident and parked, although the car was severely damaged.
CategoryPower Train
DateMar 19, 2022
StateWI
Description
Due to an improper program, the cvt chain may slip, resulting in breakage of the chain guide. If the chain guide breaks, fragments of the guide could inhibit the shift select mechanism. If the vehicle continues operation with the drive chain slipping, over time the cvt drive chain could break. No remedy offered/available by manufacturer.
CategoryTraction Control System
DateMar 10, 2022
StateRI
Description
The contact owns a 2019 subaru ascent. The contact stated that after arriving to his destination from driving and powering off the vehicle, the vehicle failed to restart. The vehicle required a jump start in order to restart. After the restart, the traction control and anti-collision warning lights illuminated on the instrument panel. The contact notified the local dealer of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 26,000.
CategoryElectrical System
DateMar 09, 2022
StatePA
Description
The subaru ascent I purchased in january 2019 failed to start on november 13th, 2021., with about 17100 miles! I contacted the dealer who asked me to subaru roadside assistance to have the vehicle towed to the dealer. The dealer diagnosed the problem as a dead battery and replaced the battery. I had used the rear power liftgate the previous night to remove groceries. The premature failure of the subaru ascent battery represents a serious risk of leaving owners stranded away from home.
CategoryPower Train
DateFeb 25, 2022
StateFL
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated shortly after receiving the letter while driving approximately 30 mph, the vehicle decelerated independently. The contact stated no warning light was illuminated. The contact was able to continue driving to his destination. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. Vin tool confirms part not available. The failure mileage was approximately 45,000.
CategoryUnknown Or Other
DateFeb 25, 2022
StateIN
Description
2019 subaru ascent. Consumer writes in regards to subaru safety recall wrk-21. The consumer requested the use of a rental vehicle and storage be provided while awaiting the recall repair completion. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
CategoryPower Train
DateFeb 23, 2022
StateCO
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available.
CategoryPower Train
DateFeb 15, 2022
StateWA
Description
The contact owns a 2019 subaru ascent. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving 40 mph or above, the transmission was slipping. The transmission would then reduce power and regain power and the contact would pull over to reset the vehicle. The contact took the vehicle to the dealer and the vehicle was deemed undrivable. The approximate failure mileage was 18,000. Vin tool confirms parts are not available.
CategoryPower Train, Unknown Or Other
DateFeb 14, 2022
StatePA
Description
I have received numerous recalls on this model and failed to receive wuv-07. Now they have sent wrk-21 to replace wuv-07 and tell me the tools and reprogramming should arrive by may and they will contact me again. This is a drive train slippage issue (something I have been complaining about since I purchased the car) and very hazardous. I was planning 2 trips between now and then and I believe subaru is uniquely slow in fixing this critical issue. Also in an unrelated matter I was forced to put 4 new tires on this vehicle already replacing the original tires after 29,000 miles. I do not believe subaru did due testing diligence prior to releasing this model for weight/handling/tire strength.
CategoryPower Train
DateFeb 08, 2022
StateMA
Description
The contact owns a 2019 subaru ascent. The contact stated that while the contact was attempting to shift gear, the gear selector failed to operate as designed. The failure occurred on cold starts. There were no warning lights illuminated. The vehicle was taken to the local dealer where they were unable to duplicate the failure. The vehicle was not repaired. The contact stated the failure was related to nhtsa campaign number: 21v955000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 20,000.
CategorySuspension
DateFeb 08, 2022
StateCA
Description
The contact owns a 2019 subaru ascent. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the vehicle. Upon investigation, the contact self-diagnosed that the front struts were faulty. The dealer was made aware of the failure, and the contact was waiting for a callback from the dealer. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The rear struts were previously replaced in 2019 by the dealer. The failure mileage was approximately 43,000.
CategoryEngine
DateFeb 07, 2022
StateCA
Description
Transmission slipping especially while climbing an incline though it's happened while on flat surface accelerating
CategoryVisibility:windshield
DateFeb 02, 2022
StateCA
Description
The contact owns a 2019 subaru ascent. The contact stated that while driving at 40 mph, she heard a cracking sound coming from the windshield and saw a minor crack on the driver's side of the windshield. The contact drove the vehicle to her residence and parked it. The next day, the contact noticed that the crack had extended to approximately 5-feet long. The vehicle was taken to the dealer who replaced the windshield; however, the failure reoccurred. The contact stated that while driving at 30 mph, the windshield made an exploding sound and there was an 8-inch-long circle crack on the driver's side of the windshield. The vehicle was taken back to dealer who replaced the windshield for a second time; however, the failure recurred while driving. The contact stated that she sealed the half inch long crack that was on the driver's side of the windshield herself. The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 4,500.
CategoryElectrical System
DateJan 31, 2022
StateTX
Description
The vehicle keeps discharging my battery after multiple short trips. I have reported to dealer, they said it was a faulty tailgate sensor but after the repair, it still happens, with increased frequency over time.
CategoryService Brakes
DateJan 30, 2022
StateNJ
Description
Front brakes squealing at low speed stops. This was confirmed at the dealership when pulling into the service department. And, severe vibration and shuttering in the steering wheel and break pedal when applying brakes at high speeds. This could not be replicated at the dealership. Dealership inspected front brakes and 're surfaced front rotors twice during same visit. Same symptoms still occur. No visual early warning signs are or were present.
CategoryElectrical System
DateJan 09, 2022
StateTX
Description
My battery drains rapidly on many occasions, and as you can assume it is never a fun time being stranded. When you own a car this expensive, you expect it to work. We have replaced the battery twice already in our 2019. The car completely shuts down with the drained battery and leaves you stranded and begging for a battery jump. With two kids and being a women this leaves me vulnerable to many dangers. I would say including the time subaru replaced the battery and the time my husband replaced it, we have lost total power due to this failure a dozen times or more. If I'm loading feed bags or recycling and the trunk is open for more then 30 minutes ,without the car being turned on burning fuel and releasing carbon dioxide into my face, the car will die. I am aware of it's sensitive battery and try to avoid these situations, but it happened again on vacation this weekend prompting me to be quite angry with the car. It is a definite issue with the subaru its-self and not an error on its humans part. The car battery drains completely because of wiring issues. The defect has cost me over 0 plus hours of stress and anxiety. I'd like to join the class action law suit against subaru. After reading that they, subaru corporation, claim no responsibility.
CategoryElectrical System
DateJan 06, 2022
StateWA
Description
The battery drains prematurely. I have been stranded waiting for 3 + hours for roadside assistance due to dead batter 3 times in december 2021. The dealer told me that due to the number of computers in the 2019 subaru acsent that it had to be driven at least twice a week to avoid this problem. The dealer had to replace the battery under the warranty because it burned up when they tried to charge it. Touring sub
CategoryElectrical System, Structure:body
DateDec 31, 2021
StateDE
Description
Rear lift-gate (power tailgate hatch) emits an audible constant tone, and will not open. The car can be in park, off, or driving and will not stop the audible tone and the lift gate remains locked closed. You can not unlock the lift-gate by using the door mounted unlock, the rear lift-gate button or by key fob. No matter what the lift-gate will remain in a locked and fixed state. The only (temporary) fix is to manually disconnect the battery terminals and "reset" the car. No warning lights are displayed, dealership is unable to "find" a trouble code or fix. This is an ongoing problem, occurring with intermittent frequency. This is certainly a safety issue, as a rear occupant can be trapped in case of an emergency.
CategoryPower Train
DateDec 28, 2021
StateMI
Description
2019 subaru ascent purchased new. The car only has about 25,000 miles on it now. I have had several incidents when driving on a curved road about 30 miles an hour the transmission jerks and causes the whole car to shudder abruptly sevral times in a row. Also when backing up and I completely stop the car before putting into drve, it jerks and makes a load noise. I have had the car into the subaru dealer several times for these drivetrain problems and they say they never made a repair. They say they drove it and did not find the problem. They should have taken the transmission cover off and inpected the transmision chain and componnts. There was a prwvious transmission recall and now another one. Since the dealr allowed this problem to continue the transmission probably has mechanical damge.
CategoryStructure:body
DateDec 28, 2021
StateMI
Description
2019 subaru ascent purchased new. Auto has about 25,000 miles on it now. When driving at highway speeds the hood vibrates and shakes especially when there is a crosswind. This will damage the latch and cause the hood to fly open when driving at this speed which cold be dangerous. Called two subaru dealers and they say that is normal. I have owned several cars and this is not normal.
CategoryVisibility/wiper
DateDec 28, 2021
StateCA
Description
My subaru ascent 2019 is 2. 5 years old. The windshield has developed a crack on its own on a long drive. The crack first appeared at the bottom of windshield near front passenger seat, and has started spreading sideways towards driver side in a zig-zag fashion. It's about 10 inches long now. I called subaru service center and informed them about the crack. The service center said one of their managers will call me to discuss. I'm waiting for the call. I had a similar random crack appear on the sunroof 6 months after purchasing the car. It also appeared on a long drive. Subaru inspected and initially refused to cover the sunroof under warranty. They later came around and replaced the sunroof on their own and without charge to me.
CategoryElectrical System
DateDec 23, 2021
StateFL
Description
Recently have had issues with the battery. I've had to jump the car 4 times in the last month. The car was purchased in august 2021. I believe the electrical system is draining the battery.
CategoryElectrical System
DateDec 20, 2021
StateMN
Description
Sunday, car wouldn't start. Even though lights and display came on, engine wouldn't turn over until I got a jump. After car started, center console went black and all infotainment, bluetooth and rear view camera ceased to work. Drove hour and a half on highway. Monday morning, battery completely dead. Had to jump again. Now, center screen working, but seems to be battery issue. We had similar car starting problems before and replaced battery less than a year ago february 2021!!!
CategoryExterior Lighting, Power Train, Steering
DateDec 20, 2021
StateWA
Description
Steering is so sensitive that it exhausted driver. Lane control is exhausting. Transmission looses power, but mechanics say nothing registering. The car smokes on cold start and white exhaust smells terrible. This is worse in summer when transmission is hot. Hatch can't be left open when camping because it ran my battery dead. There is no lighting at the back of car and front interior lights, led, time out.
CategoryPower Train
DateDec 16, 2021
StateWA
Description
The contact owns a 2019 subaru ascent. The contact stated that occasionally at start-up and while driving up an incline, the vehicle would hesitate upon depression of the accelerator pedal without warning. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 30. Vin tool confirms parts not available.
CategoryTires
DateDec 01, 2021
StateTX
Description
2 tires are showing cracks. The tires are losing their threads and it appears that the tires will blow up or tear open as I continue drive the vehicle.
CategoryVisibility/wiper
DateNov 30, 2021
StateMO
Description
The windshield has cracked twice with very small cracks. The second time was within three weeks of having it replaced at the dealer by a 3rd party since the dealer didn't handle that repair. On this second occasion, I neither saw or heard a rock or chip hit the windshield and yet after a cold night and parking in the garage I came back the next morning and it was there. The second crack doesn't appear to be from any rock as it is very small and almost at the base where the new windshield was installed — but the dealer is saying they think subaru may say it is coming from a small mark and then spidered out. I can't even see how a rock could go ata downward angle to hit down in this area below where the wiper blades rest. I went on the website and there are many many complaints about this new vehicle's windshield cracking - both from very small objects and on its own. I already had a transmission replaced on warranty and several other problems- as mine was the first 2019 ascent sold in columbia, mo. In short, these windshields have been the subject of a class action and they are defective and unsafe.
CategoryElectrical System, Power Train
DateNov 29, 2021
StateVA
Description
The contact owns a 2019 subaru ascent. The contact stated that while driving at various speeds, the vehicle would hesitate and shudder upon depression of the accelerator pedal without warning. The contact stated that the vehicle would resume normal operation soon after failure. The contact called a dealer and an appointment was made to have the vehicle inspected. The manufacturer had yet to be notified of the failure. The vehicle had yet to be serviced. The failure mileage was approximately 53,000.
CategoryEngine, Power Train, Vehicle Speed Control:accelerator Pedal
DateNov 29, 2021
StateAZ
Description
The contact owns a 2019 subaru ascent. The contact stated that after starting the vehicle and shifting from park to drive, the rpm abruptly went up from 1,200 to 4,000. The contact shifted the vehicle into neutral to check if the accelerator pedal was stuck but found no obstruction to the pedal. The contact restarted the vehicle and slowly drove the vehicle to his residence. The contact stated that the failure persisted. The contact called a local dealer but was unable to schedule a date to have the vehicle diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 47,915.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings
DateNov 21, 2021
StateMN
Description
Left tailgate open for ~5 hours and the parasitic draw of that action left our battery dead. We were stranded in the middle of nowhere and had to get the battery jumped. After getting jumped... Our electronics, especially the safety systems were no longer operable.
CategoryElectrical System, Seat Belts
DateNov 20, 2021
StateTX
Description
I have reported to dealership in edinburg tx that the head lights dem at night. Dealership claims is normal for lights to dem. Now, the battery is dead. It won't start. On 11-19 I arrived from disney at the airport only to experience that my 2029 ascent didn't start. I called road side assistance it it would take about an hour to come jumó start me. I went with a helper to get some cables and started my vehicle. I called the dealer and I was told to bring the ascent until december 1. That's the date that dealer could check my vehicle. I'm home and the and I can't get an answer if my batter has warranty. I'll keep calling. Bad service from dealership to roadside service.
CategoryVisibility:windshield
DateNov 09, 2021
StateNJ
Description
The contact owns a 2019 subaru ascent. The contact stated while entering the vehicle, he noticed the front windshield was cracked on the passenger's side. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 31,040.
CategoryElectrical System
DateOct 20, 2021
StateCO
Description
I have a 2019 subaru ascent and my battery has died 3 times now. The first time was on may 2019 and the car would not start. I had to get it jump started by aaa and drove to the dealer where they ended up replacing the battery. The liftgate had somehow been triggered while in my garage and did not fully close and drained the battery. At the time it was suspected I had accidentally hit the fob to trigger the liftgate to open but that never happened before and has ever happened since. Then in april 2020 car wouldn't start again. Car was jumped by aaa but when I attempted to drive to dealership it died again and had to get a tow truck to bring car to dealer. Battery was tested but not replaced. Dealer said I was not driving car enough (not driving at all during the pandemic) and needed to get a battery maintainer for battery which I did. I used battery maintainer when I was not driving the car regularly and car was fine until oct 14, 2021. We had been driving car regularly for month so we were not using the battery maintainer as we thought the battery would be charged through the regular driving. But on oct 14 the car would not start and when I tried to start it, all the dashboard and exterior lights were flashing. Plugged in the maintainer and after several hours the liftgate started beeping and then the front of the car started beeping. I had car towed to dealer and they replace battery again and also changed the power liftgate module to stop the drain on battery if door is open for more than 20 minutes.
CategoryElectrical System
DateOct 16, 2021
StateAR
Description
Battery drains and vehicle inoperable. First time had to have towed to dealer- adventure subaru- who said problem not identified. Happens repeatedly. Left stranded .
CategoryElectrical System
DateOct 14, 2021
StateMA
Description
I chose electrical problem above, however to be specific, the issue is with the battery life. I've read numerous complaints online of other customers of subaru outback and ascent, and they are reporting the same issues that I am having. Premature battery drain. I am not misusing the car at all. This is happening with normal usage of the car. I have been left stranded in several places because of this issue. It's gotten to the point where I had to purchase an electric charger to carry around with me. The last battery that was purchased for the car last year is now completely dead. It is ridiculous to have this amount a batteries replaced in such a short period on a newer model car. My car is only three years old. This is the third battery that I am replacing. I cannot count the number of times happen to me. So the date below will be the most current date when the battery died. The worst part is, subaru knows about the issues, but they just keep giving me excuses for why it's dying. Furthermore, they keep replacing it with the same type of battery. It's not just me. These complaints are numerous throughout the subaru ascent owners that I read online.
CategoryBack Over Prevention: Warnings, Forward Collision Avoidance: Adaptive Cruise Control, Unknown Or Other
DateOct 11, 2021
StateTX
Description
The backing camera won't come on when I'm baking and if there is cars it won't beep, the apps on the screen won't display and console screen is not operational at all not even for the radio.
CategoryEngine, Forward Collision Avoidance
DateOct 06, 2021
StatePA
Description
Trying to pass an 18-wheeler on pa turnpike. Weather 68-degrees, sunny day, no precipitation. When accelerating, the vehicle began shaking. There was a stutter in engine, shaking the vehicle. Suddenly a loud bang jolted the car and the crash avoidance system applied breaks (I was the left passing lane, at a speed of 70 mph, with more than a dozen vehicles close behind). Emergency collision warning, eyesight warning, check engine, rab, and numerous dash error alterts illuminated. The parking brake turned on and off without human intervention (it's computer-controlled). The engine shut off and a multiple car fishtail began behind me. Fortunately, no one was hurt. I put the car in neutral, lurched to the side of the road, and called onstar. Calls to the dealer have not been returned. I drive elementary children to scouts and sporting events. I can't imagine the horror had they been harmed or worse.
CategorySteering
DateSep 29, 2021
StateOH
Description
The contact owns a 2019 subaru ascent. The contact stated that while in the middle of an intersection, the power steering assist failed as the power steering disabled warning message appeared on the instrument panel. The contact had to use excessive force to complete the turn as several other unknown warning lights illuminated. After she pulled over, the contact was able to resume normal driving after the vehicle was restarted. The contact then called the dealer who informed her to bring in the vehicle to be inspected. The vehicle remained in the possession of the dealer and was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 14,000. The vin was not available.
CategoryVisibility:windshield
DateSep 20, 2021
StateFL
Description
The contact owns a 2019 subaru ascent. The contact stated that the vehicle was parked in a parking garage and when she returned to the vehicle, she noticed that the windshield was cracked. The contact stated she could not determine the cause of the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 33,663.
CategoryElectrical System
DateSep 18, 2021
StateNJ
Description
Battery recurrently dies
CategoryVisibility/wiper
DateSep 17, 2021
StateMO
Description
Unknown. We bought the car brand new from the subaru dealership and the original windshield is on the vehicle. There are 6+ cracks/chips in this windshield all are unexplained. The first crack happened 3 months after purchasing and the lasted crack happened 2 weeks ago.
CategoryElectrical System
DateSep 13, 2021
StateNH
Description
3 times in past 6 weeks car battery was found dead. Recharged 3 times with wall charger. Replaced battery today after 3rd time of being dead.
CategoryElectrical System
DateAug 02, 2021
StateTX
Description
The battery is draining. This has happened multiple times. Most recently, the battery died when the car was not used for a 6 day period while I was out of town.
CategoryFuel/propulsion System, Unknown Or Other
DateJul 26, 2021
StateCA
Description
Hi issue #1: my subaru never gives the mpg what they promised, on average I get 17 or 18 mpg mixed drive supposed to get 21mpg, whenever I complain to the dealership they give a standard answer about it depends on driving style never attempted to find the root cause. Never had this issue with my previous cars, I used to get the same as what they promised. So I feel not related to driving style. Issue #2: blue smoke came multiple times, so not consistent reproducing not sure. Issue #3. My battery died many times couple of times had called roadside, later I got a jump starter and I have used it multiple times to start my car, and replaced the new battery under warranty and subaru paid for it, but unfortunately, the new battery I got had also died and got it replaced by warranty.
CategoryVisibility/wiper
DateJul 24, 2021
StateNJ
Description
Was driving south on the garden state parkway in woodbridge, nj - small pebble or rock hit the passenger side black trim on windshield (original windshield). Crack immediately started to expand to about 3-4” long. The next day the crack was almost half way across the entire windshield. I now need to have the entire windshield replaced which will require my taking time off of work to take it in, since the repair shop must recalobrate the windshield safety equipment. This amount of cracking seems excessive for a 2019 vehicle especially since the initial chip was so small - not happy that this occurred on such a new vehicle in what seems like a normal situation.
CategoryEngine
DateJul 21, 2021
StateNY
Description
Huge plumes of smoke on startup. Complained to the service department on multiple occasions and even left the car with the dealer service department. They said they could not duplicate my complaint. They said I should take pictures. Can't take pictures when it happens three or four times a month. I think there is something wrong with the engine am afraid of fire or failure of the engine.
CategoryElectrical System, Unknown Or Other
DateJul 15, 2021
StateWA
Description
Have had to jump my battery start using a portable power supply at least 4 times. Various reasons, such as leaving the back hatch open for extended periods, leaving the accessories on for a little over 15 minutes etc. At times it appears to struggle to start as though the battery has not fully charged. These incidents has been happening shortly after the vehicle was purchased. They are happening less to date because I'm aware that I cant use any accessory for an extended period because of the risk of a dead battery.
CategoryElectrical System
DateJul 12, 2021
StateTX
Description
Battery keeps dying.
CategoryVisibility/wiper
DateJul 07, 2021
StateWA
Description
A crack appeared one morning on the drivers/middle of the windshield going from the bottom up about 8 inches then turning toward the drivers side. Took the car to the local subaru dealer where the tech examined and at first could not locate a ding in the glass. He eventually used a ball point pen and ran it along the crack. Just behind the wiper he said he felt some resistance and that indicated a chip. He rubbed the pen tip aggressively over this point till there was some wear. I pointed out that not only was this behind the wiper but how could something so small that it took hard rubbing with the pen to provide "a source" for the crack cause the windshield to break. I suspect a defective windshield.
CategoryVisibility:windshield
DateJul 07, 2021
StateWA
Description
The contact owns a 2019 subaru ascent. The contact stated that while the vehicle was parked, the front windshield started to crack without incident or impact. The vehicle was diagnosed but was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.
CategoryElectrical System
DateJun 21, 2021
StateLA
Description
We believe the battery is being drained by the can system because it is only 2 years old and is already completely dead leaving my vehicle inoperable and creating a potentially dangerous situation
CategoryEngine, Power Train
DateJun 21, 2021
StateCA
Description
On friday, june 28th, we were driving the ascent, towing our 4100 lb. Camper from tehachapi, ca, headed north toward las vegas. When we stopped for gas in tehachapi, we checked all fluids including the oil. Then at about 86 miles outside of las vegas coming up a steep grade in hot conditions, we hear a noise that sounded like it could be valve flutter. We drove for another minute (there was no shoulder), and noted that no warning lights were on. Then we heard a louder knocking sound and saw the oil temp indicator start moving quickly to hot, and immediately pulled off onto the shoulder. After our tow to the las vegas subaru dealer, it became apparent that the battery was also dead (this was the second battery replaced under warranty, and we have had to jump both batteries at least monthly over the last 2 years). Last monday, june 14, subaru notified us by phone on a recorded line that the investigation had concluded. They determined towing excessive weight to be the cause of the engine failure (thrown rod). We verified the make and model and registration of our camper with subaru, which at a dry weight of 4134 pounds, is 100 lbs. Less than the airstream used in subaru's promotional materials. We disclosed to subaru that the camper has few miles on it and we tow with empty tanks and less than 100 pounds of cargo (2 adults and one toddler). We also told them that on our two prior trips towing, the transmission has revved frequently and it sounds like it can't find the right gear. Subaru has not provided us a copy of either inspection report, and we have been without the vehicle for nearly a month. We are asking subaru to repair the engine under warranty (39k miles). This sudden failure put our family's safety at risk. We were forced to stop the car in the middle of a high-speed highway without safely moving to an exit- we waited in excessive heat, barely off the road in deep sand without a shoulder for an hour- we were almost hit by a semi truck as we braked.
CategoryEngine
DateJun 21, 2021
StateCA
Description
Driving from tehachapi, ca toward las vegas towing our camper at about 45-50 mph, we started hearing a knocking that sounded like valve flutter. We drove for about 1 minute looking for a safe place to pull over, but then the knocking grew louder and the oil temp started to rise, so we immediately braked and pulled into the sand (no shoulder). There were no warning lights at any point until we actually pulled over (oil light). After the tow to subaru las vegas, we noted that the battery was dead. On 6-14, subaru of america told us on a recorded line that the two investigations had concluded and the cause was towing excessive weight. We shared our camper registration and specs with them, showing a dry weight of 4130 pounds, 100 less than the airstream used in subaru's marketing materials (we tow with empty tanks and less than 100 lbs. Of cargo. We also indicated to subaru of las vegas and soa that on our few previous trips with the camper, we noticed the ascent revving hard on slight inclines and that it sounded like it struggled to find a gear towing. Soa has not shared a copy of either report. We are asking sof to repair under the warranty (car has 39k miles). We will asked for the defective engine whenever we are able to pick up the vehicle. We spent over 00 between towing, flights home from vegas, renting a substitute vehicle, etc.. Most importantly, this sudden catastrophic failure could have killed us-the failure was so swift (the time from hearing the noise to being stationary was less than a minute and a half) and without warning that we didn't have time to react well and had to pull off into deep sand with no shoulder- a semi truck almost rear-ended us as we pulled over. Then we had to wait in the mojave heat, arm's length away from traffic whizzing by with my toddler and puppy while the tow truck arrived. The ascent is the vehicle we purchased to be able to evacuate our family from our wildfire-prone home, so every day we are without it poses risk.
CategoryUnknown Or Other
DateJun 21, 2021
StateCA
Description
In june 2020, the front window cracked while I was driving even though I did not observe any rocks or other road debris hit the windshield. The crack has not spread further since that date.
CategoryElectrical System
DateJun 17, 2021
StateMN
Description
In march of 2020, I took the car into the dealership due to the multiple times I had to charge the car, their answer was I wasn't driving the car enough. They charged the battery and told me I needed to drive the car at least 20 minutes every couple of days at 50mph+ in order to keep the battery charged. In august of 2020 I had just loaded up the car to go on a vacation and when I went to leave the house the car would not start. After charging the battery for 30 minutes in the garage it then started. Fast forward to june of 2021, I have had to charge the battery 4 more times in order for it to start. The last time was when we were leaving a campground in may, 2021, and the car wouldn't start due to the battery. Fortunately the campground had a charger and got us back on the road.
CategoryElectrical System
DateJun 07, 2021
StateIL
Description
On numerous occasions (probably 12-18 times) over the last 18 months our new ascent will not start because of a dead battery. I have discussed this numerous times with the dealer, they have even performed tests on it but claim that it passes all tests so there is nothing they can do. No doors are being left open or lights on, yet every few weeks this problem occurs. My wife cannot take the car to the store without worrying about it not starting properly and having to get a jump from someone.
CategoryEngine, Fuel/propulsion System, Unknown Or Other
DateJun 05, 2021
StateTX
Description
Unknown. Electrical failures including eyesight, the dealers lie about the work they do, the latest was recent - they said sludge was everywhere which causes the timing to be off and said the entire engine needed to be replaced but refused to do so. I do not trust they were honest about the spot welds, as my vin and contract were mysteriously changed after I took delivery. Battery dies, amp dies, head unit stops functioning for months at a time. Eyesight slams on brakes at last minute. I am told it's normal to shut up and leave. For example the last time I took it in less than 30 days ago they said they changed the filters as well. They did not. According to them they owe me a new engine. I have starlink and documents oil is changed by subaru yet they claimed they had no record, and it is my fault so I need to replace engine.
CategoryVisibility/wiper
DateMay 31, 2021
StateDC
Description
Rear window glass cracked. No impact seen.
CategoryElectrical System
DateMay 22, 2021
StateSC
Description
We have had two batteries die since purchasing the car new in 2018. I saw an article about electric system failure in the ascent and it said to file a complaint.
CategoryParking Brake:electrical:switch, Service Brakes
DateMay 19, 2021
StateNY
Description
The parking/emergency brake lever was accidently activated while traveling at highway speed of 70mph. The lever is in a bad location and close to where cell phone is charged, cup holders are and transmission shift lever. Cell phone charge cable caught on lever and locked up rear brakes at 70mph. Almost resulted in loss of life and crash!
CategoryVisibility/wiper
DateMay 18, 2021
StateMI
Description
While driving at 25mph, there was a loud cracking sound and few minutes later I saw a crack in the front windshield on the left corner starting 3 inches from the bottom of the windshield. Upon further inspection, it appears the crack developed from within the windshield as there was not rough edges felt over the crack.
CategoryElectrical System
DateMay 16, 2021
StateVA
Description
The subaru ascent will run down its battery requiring a jump start approximately once every six months. While long road-trips can top off the charge, this perpetual drain on the battery is shortening its life expectancy.
CategoryElectrical System
DateMay 15, 2021
StateTN
Description
I bought my 2019 ascent brand new in summer of 2018. I was driving yesterday and had my 3 yr old son with me. We stopped to get ice cream and sat in car to eat it. I turned car on enough to put windows down (no more than 3-4 minutes at most) and turned off. When I went to start car when finished ice cream about 10 min later my car wouldn't start and completely locked up. Couldn't even put in neutral or turn the wheel. I called aaa and the came and told my my battery health was only 30% and had a zero charge. He changed the battery for me and we were on our way but we were lucky to be in an area with help. Not always the case for phone reception in some areas. This car is not even 3 yrs old. Had it been summer it could have gotten extremely hot and very dangerous for my self and my son. It shouldn't have happened especially since we did nothing out of the ordinary. I have much less than 30,000 miles on the vehicle and it is well taken care of with regular maintenance and kept in an attached garage.
CategoryElectrical System
DateMay 15, 2021
StateMI
Description
The battery in my 2019 subaru ascent died twice while parked in my garage and we had to call aaa to jump start the car. After the second time I took the car to the dealer and they replaced the battery. The technician told me to lock the car even when itÂ’s in the garage so that the security system would stop excessive battery use. IÂ’ve read that other subaru owners have the same problem and that there seems to be an issue with the electrical system. This issue occurred approximately 2 years after I purchased the vehicle. If there is a problem with the electrical system I expect I will continue to have issues with the battery and next time the vehicle may be out of warranty and I will be required to pay for the repair myself.
CategoryElectrical System
DateMay 14, 2021
StateMD
Description
My car started to have battery issues either last year or early this year. The battery issues are getting worse. At the very beginning, the battery died after a couple of days not driving; which was shocking because it is a fairly new car. Today the battery died just overnight; I was driving to work yesterday and we were about to drive to hershey park today:( there already have been several times of roadside service for the jump start when the millage was less than 20000. I was told by the dealer that the battery drains due to the electronic design. He suggested I drive the car everyday just to charge the battery. Really!?
CategoryElectrical System
DateMay 13, 2021
StateWI
Description
Battery drained overnight with no lights or accessories on. This is the forth time this issue has occurred.
CategoryVisibility/wiper
DateMay 12, 2021
StateCA
Description
After having the car parked outdoors at a restaurant for an hour, I come back to the windshield cracked starting from the bottle that traveled upwards. At first I thought something may have hit my windshield while I was having lunch, but there was no indication anything had struck the windshield. The crack increased to about 24inch in length. This all happened while the car was parked in a parking lot
CategoryElectrical System
DateMay 10, 2021
StateOR
Description
The battery in our car was dead after accidentally leaving the tailgate door open for about 3 hours. We didn't think that was enough to do it but jum started it and it was ok for a day but then wouldn't start regularly without leaving any doors open. We took it into subaru and ultimately had the batter changed even though they told us it wasn't the battery. The battery was dead again today when we went to use it. We maybe left the tailgate open for 30 minutes a few days ago unloading groceries. That seems a little extreme. The vehicle was stationary in our driveway but it happened at a parking garage before too leaving me to need to get a ride.
CategoryEngine, Unknown Or Other, Visibility/wiper
DateMay 10, 2021
StateUT
Description
All warning lights came on last week may 5th 2021 while I was drivingthecarhone after dropping my daughtertoschool. I pulled over and called the dealership and was advise to take the car in. As I drove the engine started to lag and icouldnotdrive more than 45miles. Took the car to the dealership and found out the transmission was bad. This car is 2 1/2 years old and I've had so many problems with it. When the cvt was replaced the car never run the same, I've taken it to the dealership several times and let them know that there is something wrong with the car. It lags and hesitate duribg acceleration. Unfortunately they could not replicate the issue and that it was normal. Then this happen. I have reported the issue to subaru of america.
CategoryElectrical System
DateMay 06, 2021
StateMD
Description
Came out to the car and found a completely dead battery after it having no warning of a low battery. Car was driven yesterday.
CategoryVisibility:sun/moon Roof Assembly
DateMay 06, 2021
StateIN
Description
Tl* the contact owns a 2019 subaru ascent. The contact stated while driving 20 mph, there was an abnormal popping sound detected. The contact noticed that the sun roof had cracked without impact. The contact called dreyer & reinbold subaru (1301 us-31 ste 2, greenwood, in 46143, (317)885-4800) however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 6,000. Invalid vin.
CategoryUnknown Or Other
DateMay 02, 2021
StateFL
Description
Dead battery without warning. The car has only ,100 miles on it. I had to call roadside service for a jump and go to the nearest place and buy a new battery. This occurred on a sunday. The vehicle was stationary in my garage. I have an extended warranty and all maintenance and recalls have been done at a dealership in a timely manner. I had no indication that there was a battery problem.
CategoryService Brakes
DateApr 29, 2021
StateCA
Description
I had brakes replaced in december 2020 with 50,000 miles on the car. For the last few weeks, I have noticed wobbling/pulsing when I press on the brake. Suspicious that it was the rotors, I had the mechanic who was doing my 60,000 mile service check the rotors. He let me know that the rotors aren't even close to being warped. I called subaru of america who in turn told me that this was a "new" problem with a "new" limited availability part that just came out in the past two weeks. Both subaru of america and the subaru dealership I deal with say this is under normal wear and tear and they will not replace it under warranty. I understand that brakes are wear and tear, but I already replaced my brakes and paid for those out of pocket. It is not my fault that there is an issue with the manufacturing of replacement brakes to where the car has this problem. Since it is the braking system, it could obviously be a safety issue. They want me to pay out of pocket for this brake pad kit (to the tune of 0+ after labor) when all I did was replace the brakes with what they came up with. If that part is wrong, subaru needs to take care of it.
CategoryVisibility/wiper
DateApr 29, 2021
StateCA
Description
Windshield cracked for no reason and quickly spread over 12 inches and now effects the eye sight system.
CategoryElectrical System
DateApr 26, 2021
StateVT
Description
Repeated (many times) failure of battery. Stationery. Potential for being left without transportation in an isolated area.
CategoryElectrical System
DateApr 22, 2021
StateCA
Description
I already replaced the battery in less than 2 years and less than 25000 miles. I have noticed that the battery level is less than 12v when I don't use the car for around 5 days. To prevent the battery drain I've been charging it every week or less. I have also avoided using the trunk because it seems to drain the battery faster. Parking the car for a day and using the trunk several times does bring the battery level to less than 12v.
CategoryElectrical System
DateApr 16, 2021
StateCA
Description
Even though I drive my 2019 ascent regularly, I had to jump start my battery twice last year within a space of 1 month. The dealer told me nothing was wrong. On march 28, 2021, having driven 500 miles from my home in ca to scottsdale az, my battery completely died and aaa told me have had issues with subaru batteries & I had to purchase a new one at a cost of 7. My suv bought in july 2019 has a little over 8,000 miles and when I contacted subaru, they basically blamed various things and suggested I take it to a dealer.
CategoryElectrical System
DateApr 15, 2021
StateMA
Description
The car battery keeps dying. The first battery died a little after a year. The second car battery died two months and few days later. I drive the car a few times a week. I've never had a different car die under the same driving conditions. When I jump start the car after the battery dies, the electronics in the car do not function properly. When I quickly steer the steering wheel, eyesight, power steering, and other various electronics rapidly turn on and off. This seems to indicate that the battery cannot be charged, and sufficiently power the vehicle, while the vehicle is running and causes unsafe driving conditions. After receiving the new battery, these issues were mitigated until the new battery died two months later and the same behavior is happening again. The first time I went to the dealership about this issue, they said the battery was faulty and replaced it with a new battery under warranty. I'm still waiting for my next service appointment to resolve this issue.
CategoryUnknown Or Other
DateApr 01, 2021
StateTX
Description
Small crack in windshield has spread across entire windshield rapidly. We do not recall when the small crack occurred but the crack spread across the entire windshield in roughly two weeks time.
CategoryElectrical System
DateMar 25, 2021
StateUT
Description
Electrical system has some sort of residual power draw when parked that completely drains the battery. Even when car is driven the day before, after being parked overnight has resulted in a dead battery 8-10 times. No lights left on or doors open (even rear lift gate is closed properly)
CategoryPower Train
DateMar 23, 2021
StateCA
Description
Purchased the ascent new, have had the vehicle in multiple times with transmission complaints only to have "updates done", transmission recently went completely out while turning across traffic in front of oncoming traffic, vehicle towed to closest dealership, transmission replaced, drove less than 30 miles, car still hesitating while trying to switch gears around 40mph and whining noise (same as initial 3 complaints prior to transmission going out completely). Went to closest dealership related to concern of driving on freeway for safety, was told transmission needed 2 updates (as previously told prior to transmission going out). Now 5th visit while still under factory warranty but will only warranty new transmission for 1 year. Vehicle also had a recall on cvt transmission/chain slip. Car is a safety hazard for myself and others on freeway yet I continue to be sent home with "cvt updates and a continued whining noise" even after this led to transmission failure completely previously. Be very cautious when purchasing a subaru, issues started on car around feb. 2020 or 30,000 miles, transmission completely out at 50,000
CategoryElectrical System
DateMar 22, 2021
StateCA
Description
Multiple electrical issues. Now on second battery. Vehicle in driveway, tailgate opened for 30-45 minutes and battery died. Vehicle in driveway with radio on for 1 hour, battery died. Vehicle in driveway, not driven for 12 days and battery died. Each time battery died, unable to easily jumpstart. Each time battery died, tailgate unable to open even manually.
CategoryElectrical System
DateMar 16, 2021
StatePA
Description
Battery drained rapidly while listening to the radio for 15 minutes with car engine not running (stationary). Car needed to be jumped.
CategoryElectrical System
DateMar 13, 2021
StateCA
Description
The battery fails and cannot be recharged, it drains immediately. Also the airbags no longer work. We have had the car jump started by. A tow truck and then charged the battery at home with our own charger and it still dies immediately.
CategoryElectrical System
DateMar 12, 2021
StateWA
Description
Tl* the contact owns a 2019 subaru ascent. The contact stated that when the vehicle was idle the battery would drain without warning. The contact stated that the vehicle needed to be jump started or the battery replaced. The contact took the vehicle to the dealer walker's renton subaru (555 sw grady way, renton, wa 98057, (425) 226-2775) who were unable to identify the cause of the failure. The vehicle had not been repaired. The failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 7,300.
CategoryElectrical System, Exterior Lighting
DateMar 12, 2021
StateCA
Description
Premature battery drain. Ive replaced the battery in my ascent 3 times in the past 2 years I've had the vehicle. First instance occured when taligate hadnt closed all the way and drianed battery. Second instance car doors were open for approx 2 hours to clean and detail my car when battery died. Third instance was listening to music in the car for 40 min while waiting for husband to go to store and I waited in the car and batter died yet again.
CategoryPower Train
DateMar 12, 2021
StateAL
Description
Vehicle has continued to make squealing noise and shuddering since previous transmission recall was addressed. This has occurred at speeds from 10-75 mph. It happens multiple times per week, sometimes multiple times each day. Vehicle run time has ranged from approximately 5 minutes to 2+ hours. Vehicle has been checked multiple times by the dealership where it was purchased, who reports that nothing is wrong with it. I have a video of this, but it cannot be uploaded.
CategoryElectrical System
DateMar 08, 2021
StateCA
Description
My battery has drained twice in 2 months, to the extent that it needed to be jumpstarted. To the best of my knowledge nothing electrical was on. The car was parked. Both times required seeking external help to drive away. When it first occurred, I had the battery checked by my dealer and they found no issues with the battery. To prepare for another dead battery, I purchased jumper cables so I wouldn't be stranded. The first time this happened it was at 12,000 mi; second time at 23,000 mi.
CategoryVisibility/wiper
DateMar 08, 2021
StateCA
Description
In january 2020, within one month of ownership, at 1200 miles, my windshield began to crack and spread over the entire glass. I replaced it with oem glass and the dealer recalibrated the eyesight system. In december 2020, at about 20,000 miles, the windshield glass started to present gold speckles when light hit it. I took it to the dealer and he found nothing. It continues to impact my visibility.
CategoryElectrical System
DateMar 06, 2021
StateWA
Description
Battery dead even though car has been in garage and driven at least 2-3x a week. Happened a few times since the first incident happened in oct 2020, and then subsequently multiple times where we need it to be jumped start. Eventually took to dealership for diagnosis and they had to replace the battery in mar 2021.
CategoryEngine, Fuel/propulsion System
DateMar 04, 2021
StateCA
Description
Dark gray-blue smoke from the exhaust on start-up, lasting for several minutes. Large plumes with strong noxious odor. Smoke and fumes have triggered several severe asthma attacks. Noted on most days, since vehicle was purchased new in april 2019. Fuel efficiency is far lower than the 21-27 mpg claimed by subaru. Actual average is 14 mpg.
CategoryAir Bags
DateMar 01, 2021
StateCA
Description
Tl* the contact owned a 2019 subaru ascent. The contact stated while driving at 35 mph the contact crashed the vehicle with another vehicle head on. Upon impact no air bags were deployed and sos emergency did not work. 4 persons were injured in the impact which required medical attention. The contact stated no warning light was illuminated. A police report was filed. The vehicle was towed to insurance lot, where it was diagnosed with being totaled. The manufacturer was informed of failure. The vin was not available. The failure mileage was not available. *dt*jb*dt consumer stated there was multiple failures.*jb*jb*jb
CategoryElectrical System
DateFeb 25, 2021
StateUT
Description
My barely 2-year car continues to have electrical issues. It refused to start for the 4th or 5th time over the last several months... Twice in the past week. One, particular instance from this past week, I drove about a mile to my local library to do curbside pickup. I turned off my car while I waited 2 minutes forthe librarians to deliver my books. I had my two small children in the car. My car would not start back up. I didn't see this as a problem as a few months ago I purchased a portable jump starter because I have been having so many issues with my fairly new car. Well, I couldn't access my jumper because it was in my trunk which can only be opened when the car has power. It, of course, was raining, sleeting and snowing while all this was happening and my children were screaming and crying. Thankfully, one of the librarians had noticed I was having a problem and was able to give me a jump. This is probably the 4th or 5th instance in the past 6 months. However, this is the first time when my car was started and then wouldn't restart. Usually the instance occurs in my driveway. Frustrated, I made an appointment at my local subaru dealership for the following day, (february 19) to see what the heck was going on, they said they did a diagnostic and came up with everything being normal. I went home and a few hours later my family and I decided to take a long weekend out of town. The car was packed, kids were in their carseats and my car would not start. Paying k+ for a car that won't even start is beyond frustrating. I know someone who has the same car and has been having the exact same issues. Please let me know if you have any advice for me or any suggestions of next steps I should take.
CategoryFuel/propulsion System
DateFeb 25, 2021
StateCA
Description
The tailpipe exhaust smells strongly like gasoline. The fumes will also come through the cabin vents if air circulation is turned off.
CategoryVisibility/wiper
DateFeb 25, 2021
StateTX
Description
The first day I purchased my vehicle, I arrived at home and had a run on my windshield. Within a couple of hours, it ran more.
CategoryVisibility/wiper
DateFeb 24, 2021
StateCA
Description
My windshield cracked while stationary in the driveway. We did not identify any cracks or chips in the windshield that could have cause this. The crack started at the top driver side corner of the windshield.
CategoryElectrical System
DateFeb 19, 2021
StateAR
Description
I have had many many times that the battery on my new car has died if it has not been driven daily. I had the shop test the battery the last time it was in and they said there was no problem. The car battery has died at least 5 times since I purchased the vehicle new in july 2019. I have been made aware of a class action lawsuit regarding this issue. My car has died again this week. I am working from home and with the massive snow, I did not drive the car for a few days and now it is dead.
CategoryElectrical System
DateFeb 18, 2021
StateNY
Description
I have required 6 jumpstarts in the last 7 months. The vehicle is two years old.
CategoryStructure:body, Unknown Or Other
DateFeb 17, 2021
StateIL
Description
My windshield was hit by some soft, small debris and cracked. I learned that this is an issue with a lot of owners therefore wanted to file a complaint. While it happene
CategoryElectrical System, Engine, Power Train
DateFeb 15, 2021
StateMN
Description
Several times our 2019 subaru ascent battery has drained down to low levels requiring jump starts. This last time was this winter and -15 degrees outside and was very dangerous for her. The alternator does not seem able to keep up with the load. I have heard of many other people having this problem. It sat overnight on both occasions.
CategoryElectrical System
DateFeb 13, 2021
StateFL
Description
My car is 1. 5 years old and the battery died in me and left me stranded. Car started after being jumped. I used my trickle charger and it is telling me that battery is bad. Car electrical system was acting strange and not turning off all systems when car was turned off. This probably drained battery.
CategoryVisibility/wiper
DateFeb 11, 2021
StateCA
Description
Windshield on my ascent 2019 cracked on driver side with no impact
CategoryVisibility/wiper
DateFeb 10, 2021
StateTN
Description
My vehicle has always been garage kept. Approximately 1 month ago, I went to get in my vehicle and noticed the windshield had a crack (approximately 6') in the passenger side. I contacted my insurance company who advised me I could either pay the deductible (0. 00) or better yet contact subaru, as they've had numerous complaints on subaru windshields cracking for no apparent reason. I applied windshield repair to prevent further cracking, to no avail. Two days later, the crack spread over to the driver's side. Subaru's response was for me to bring it to my local subaru dealer. When I went to the subaru dealer they informed me that because I had 51,000 miles on my vehicle, subaru would not replace the windshield and provided me with a quote of over

Who are we? We are Lemberg Law, a Consumer Law Firm

Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win.

,300. 00. As I am retired, my vehicle is only driven locally.
CategoryElectrical System
DateFeb 09, 2021
StateWA
Description
Battery is dead frequently (1-2 times per week). This occurs after leaving one or more doors open (thus the interior lights are illuminated) for only 5-10 minutes. We are constantly having to jump start the car using a portable lithium ion battery that we purchased because of this issue. This has been occurring for over a year.
CategoryUnknown Or Other
DateFeb 05, 2021
StateME
Description
I parked my car at work with nobody around me and nothing above the car. When I got out of work I sat in the car I noticed a crack on the windshield approximately half a foot. I drove it that morning and absolutely sure it was not there. I looked around where I parked if there is anything that could possibly hit it and there was nothing, none on the ground or on the vehicle. The windshield just spontaneously cracked even the vehicle is stationary how much more if something hit the windshield on a highway. I also had to replace the tires in about a year of use, I never had to replace my tires that so early on a brand new vehiclle.
CategoryElectrical System
DateFeb 01, 2021
StateNY
Description
Went to bjs to get food battery died 18k
CategoryElectrical System
DateJan 28, 2021
StateCT
Description
Unable to start my subaru ascent 2019 due to battery issue, facing this issue 2nd time. I was able to start my vehicle 3 days ago and vehicle stationary for 3 days in garage and try to start today it did not start start again it makes little bit crank sound and then no response from engine and halted and my dashboard displayed everything, tryed multiple times no luck for me.
CategoryUnknown Or Other
DateJan 26, 2021
StateGA
Description
The car emits gas, petrol fumes in the cabin via the vents. The car has been brouhgt back tho the shop several times and they have not been able to repair this. Have taken a gas sensor to the vents and the gas sensor proves that gas/petrol fumes are being released into the cabin and can potential cause affixation. Note this happens when the car is stationary or driving
CategoryElectrical System
DateJan 25, 2021
StateOR
Description
Vehicle will not start because battery is dead and requires a jump. This is the third time it has occurred. We have had to call starlink to come and jump the battery which resolved the issue on 1/25/21, 12/29/20 and 6/20/20. The vehicle was purchased new in may 2020. It is kept in a garage when not in use.
CategoryElectrical System
DateJan 23, 2021
StateVA
Description
55 degree sunny day in rural virginia. 2019 subaru ascent has 8214 miles. Drove ascent about 4 miles. Stopped to run quick errand. Two minutes later car would not start. Dash lights on, including check engine, battery. Power windows and rear hatch still worked. Called dealer-followed their instructions to try starting car in park, neutral, etc. They said it sounded like a battery problem, advised me to call subaru roadside assistance. Spouse came with battery charger. Charged battery for a few minutes and car started. Charged battery overnight. Searched online for subaru battery problems. Read that a class-action lawsuit was filed against subaru of america in 2020 relating to outback and ascent battery issues. These models are reportedly equipped with batteries that drain and die. Lawsuit contends that subaru has known about these battery problems since 2017, and has issued a technical service bulletin about battery discharging and dying after short trip driving.
CategoryElectrical System, Exterior Lighting, Vehicle Speed Control
DateJan 19, 2021
StateFL
Description
Vehicle started off with the radio not saving channels. It would reset the radio every few days. A message would come on the dashboard which would say the car will be restarted in a few hours. And a light not working. Took in and they said it was battery. Replaced. Then got back. Within week or so. Car had all lights coming on and off on dashboard. Started jumping. Even drove backwards when put in drive. Took in and they replaced transmission. Within the week after getting back, the car was skipping gears. Another transmission. Then back in for radio not shutting off when car off and locked. Would run for hours. Also the trunk door would not lock. Took and they said it was a switch. Radio again still resetting. Radio will randomly shut off and then turn back on. The rear trunk will lock and then not unlock. Car is still driving rough. Clearly the car has electrical issues. It is back in now.
CategoryElectrical System, Unknown Or Other
DateJan 17, 2021
StateTX
Description
At 2 years and 5 months old (55k miles, mostly highway driven) the battery dies and I was stranded when I had stopped and parked. Would not start anymore. Had to jump start car and drive to dealership. Subaru dealership (gillman subaru southwest, houston, tx) did a load test and determined battery is dead. Would not replace battery. Wanted to charge 0 to replace battery!! Went to auto zone and had it replaced and installed for under 0!
CategoryElectrical System, Power Train
DateJan 16, 2021
StateFL
Description
On 24th december vehicle in motion on a highway whining noise observed and transmission disengages, rpm increased. In a few seconds transmission error message flashed in console, in addition check engine light comes on and all driver aids disabled, struggled to take control and pull off highway safely. Vehicle 20 months old less than 20,000 miles. Second instance of transmission failing after wuv07 recall completed in january 2020. ! St instance of transmission failure in city streets @35mph similar behavior transmission light, check engine light and drivers aids disabled, incorrectly diagnosed by master technician as valve body failure after the wuv07 recall the fuel efficiency also dropped. A couple of days prior to 24th december contacted subaru of america about a shudder noticed observed while driving. Enclosed image has repairs related to transmission, in addition during the 2nd repair the starter also failed and starter was also replaced. In conclusion two unsafe transmission failures in motion after wuv07 recall.
CategoryElectrical System, Exterior Lighting, Seats
DateJan 15, 2021
StateIL
Description
Wife was driving home from work approximately 09:10 pm(25901 riverwoods rd, mettawa, il 60045) no one was seriously injured in automobile fire I-94 1 mile south of route 176(exit 16(/rockland road). After no more than a minute on the interstate, I noticed some smoke and pulled immediately off to side of road as soon as possible (around 1. 5-2. 0 miles from work) and around 5 min into drive from departure from address listed above. Was fortunate that officer m zawierowski was driving by and able to assist and called fire department. When officer stated went back to car noticed that car locked up all doors and stated how fortunate you (wife) were able to escape. The only warning was smell and smoke, minute later car was burning and within short time heat and smoke was severe that state police called fire department
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Visibility/wiper
DateJan 13, 2021
StateNJ
Description
Purchased a new 2019 subaru ascent in february 2019. After having it home a few days noticed a chip with a small crack in the windshield on the bottom drivers side corner near the blacked out area, which I did not see when I took the car. Called the dealership and brought the car in to show them. They said there was nothing they could do and I would have to pay for a new windshield. A month later I wrote a letter to the owner of the dealership and never received a response or acknowledgment of my letter. A year later the small crack turned into a very large crack and ultimately I had to replace the windshield in march, 2020, and pay the deductible on my insurance policy.
CategoryPower Train
DateJan 13, 2021
StateOR
Description
Tl* the contact owns a 2019 subaru ascent. The contact stated that while driving at 35 mph, the vehicle would independently shift out of the drive position. As a result, there was a loud knocking and screeching noise coming from the vehicle. The contact stated that after shifting back into the drive position, the accelerator pedal would apply on its own causing the contact to depress the brake pedal in order to control the speed of the vehicle. The contact managed to make it to their destination safely. The vehicle was taken to a local dealer who diagnosed that a software update was needed. The vehicle was repaired however the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 6991.
CategoryElectrical System, Engine, Power Train
DateJan 12, 2021
StateID
Description
Car just doesnt start and needs to be jumped randomly, yet dealership service dept could find no probelms. Also wierd lags, noises occuring while driving. This car is too new and has 18,000 miles on it, shouldnt be having these types of problems. Happened numerous times since purchase 2019 and 2020, most recent jan 2021 brought into dealership service larry miller subaru bosie id.
CategoryElectrical System, Unknown Or Other
DateJan 12, 2021
StateDC
Description
Battery has died at least 3-4 times since purchasing the car. Also ongoing issues with the radio- radio has stopped working completely before two instances when the radio died. Amplifier has been changed in car and serviced multiple times. Once while driving, the car died while driving it and steering locked.
CategoryUnknown Or Other
DateJan 12, 2021
StateID
Description
Windshield easily cracked
CategoryVisibility:windshield
DateJan 11, 2021
StateOR
Description
Tl* the contact owns a 2019 subaru ascent. The contact stated that the windshield cracked without impact. The vehicle was taken to a glass repair shop and repaired but not replaced. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 8,965.
CategoryElectrical System
DateJan 09, 2021
StateWA
Description
My battery drains surprisingly quickly from simple activities like using the rear hatch door a few times between starts, having the front lights on for as little as 15 minutes between starts, and having the dome lights on for as little as 1 hour between starts. This has left me stranded multiple times including at a forest campground without cell coverage. I have used aaa assist multiple times, and the help of strangers. I have also had to purchase a jump start battery to keep in my car. I have asked subaru to fix the problem, and been told simply that my battery and electrical systems are working normally.
CategoryElectrical System
DateJan 03, 2021
StateMI
Description
The battery does not stay charged nor can I get it to charge above 80%. I store her in a garage. In the last two weeks, the battery has been dead (and required a jump) 3 times in 2 weeks. I get up and go into the garage to start the vehicle and the battery is just dead. I took it to the dealer to test the battery and was told that there is nothing wrong with it. My conclusion is that it must be an electrical problem.
CategoryUnknown Or Other, Visibility/wiper
DateJan 03, 2021
StateCA
Description
Windshield cracked by itself while driving down a road at 45mph. Stereo system defective. Stereo has been replaced 3 times already
CategoryElectrical System
DateDec 29, 2020
StateGA
Description
Has a defective electrical system causing the battery to drain prematurely. Just had the new subaru battery tested and charged at advance auto parts and it was brought up to almost a full charge. After 4 days of short trips, battery is dead again.
CategoryEngine
DateDec 21, 2020
StateIL
Description
The engine keeps stuttering when driving and slowing down to stop at a traffic light. Couple of times, it should shut down and I have to restart the car. I do ensure the car is warmed up to a minimum of 7-10 minutes before starting. It only started recently but I am worried that this will happen more and suddenly stop when driving and me getting involved in an accident.
CategoryElectrical System
DateDec 19, 2020
StateWA
Description
Dead battery multiple times, dealer ship has replaced the battery but continues to have issues and left stranded each time this occurs, one time on 12-17-2020 in the mountains in freezing cold weather with a child, no heat because of dead battery. This issue cann occuring when the back tailgate is open for 10 minutes. Subaru is not going to look into the problem even thou they are aware of this occuring on subaru outbacks and the ascent models. This is a real safety concern since my wife drives this car mainly and has had to call for help to get the car started. I will be bringing it back to the dealer once again. They will end up replacing the battery again but the fact that if your car is turned off and doors are open for a short period of time the draw coming off the battery is not enough to start the car again leaving you once again stranded.
CategoryElectrical System
DateDec 16, 2020
StateTX
Description
The car caught fire while sitting in the driveway (stationary). The car was having electrical/battery issues in the morning. I charged the battery, then started the car and left it running in the driveway, when I came out of the house, the engine of the car was on fire. I called the fire department to put the fire. The fire marshal determined that an electrical issue ignited the engine. After posting the photos of the fire on facebook, we received multiple comments that other people's subaru's have had battery/electrical issues. The insurance company stated that they would have a specialist examine the vehicle to help determine the cause of the fire.
CategoryElectrical System
DateDec 15, 2020
StateCO
Description
Several times, when trying to close the driver side window, the front passenger window and the sunroof, the window did not close completely and subsequently re-opened. It happened when the vehicle was in motion as well as stationary.
CategoryElectrical System, Engine, Exterior Lighting
DateDec 13, 2020
StateTX
Description
At only 17. 6k miles, the battery in my 2019 subaru ascent was completely drained overnight, for no logical reason. I called subaru roadside assistance to give me a jump and I let it run for 33 minutes then took it for a 10 min drive. The battery was dead again the next morning. Vehicle was stationary overnight and until the 10 min drive. During this time the tailgate would persistently beep, trying to open.
CategoryElectrical System
DateDec 11, 2020
StateFL
Description
On 4 occassions the liftgate of this suv was left up for 45 minutes to 1. 5 hours while the vehicle was turned off and stationary. On each time the battery discharged to a point the car would not start. Fortunately we had cell service and could summond help, but this could occur where there is no cell service and leave us completely stranded. After the first 3 timnes which happened in rapid succession I took the subaru ascent to the dealer and was told the battery had a weak cell and they replaced it without charge. The repair invoice is attached. But they never told me that leaving the liftgate up more than 30 minutes would cause this problem and leave me stranded. Then when the proble occurred again I went online and discovered this is a widely-known defect in the subaru ascent and other subaru models that has stranded thousands of owners. Owners take their suvs on camping or fishing trips and tailgating at events where they leave the liftgate up without realizing the car is unlikely to start when they want to leave. But subaru is refusing to consider a fix and recall these suvs. I have never heard of another vehicle with this defect or problem. Many owners are spending 0 or more for after-market batteries that are much stronger than the weak batteries that subaru provides. While this does not correct the problem and such owners can still be stranded, at least with a stronger battery the chances it will start are much better. Supposedly there is a class action lawsuit filed in new jersey against subaru over this issue, but that will only reward the attorneys involved with millions of dollars and probably net me in 5 years. Please consider forcing subaru to find a solution to this problem and recall and fix all subaru ascents still on the road.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Visibility/wiper
DateDec 11, 2020
StateCO
Description
Windshield cracked within a few days of driving it off the lot. I was just driving it and I noticed a small crack... And then within a few days the crack went the entire length of the windshield.
CategoryVisibility/wiper
DateDec 08, 2020
StateMN
Description
My windshield has been impacted by objects from the roadway twice and has had to be replaced each time. The first incident was in april 2019, when a chunk of ice flew off a vehicle ahead of mine and nearly shattered the entire windshield. This windshield was replaced. The replacement windshield was impacted by a small road rock while operating the vehicle in december 2020, resulting in a golf ball-sized puncture down to the adhesive sheet. Even the safelite tech remarked at the level of damage and was unable to salvage the windshield. I have never seen a road rock cause that much damage to a windshield, and I don't think there's ever been a vehicle I've owned that hasn't taken a rock at one point or another. It's unavoidable. What is not unavoidable is the clearly defective nature of these windshields. I no longer feel safe behind the wheel. That windshield will protect nothing in a high-impact situation.
CategoryElectrical System
DateDec 04, 2020
StateWI
Description
The vehicle has had a dead battery on at least two occasions in the past year including this morning (12/04/2020), and the vehicle is still less than two years old, and only has approximately 10,000 miles.
CategoryElectrical System, Unknown Or Other
DateDec 03, 2020
StateCT
Description
Car died and would not start at one year old, diagnosed as faulty battery 11/2019; almost exactly one year later at md office would not start and lights flickered and no control, would not start again! ; now sitting in parking lot waiting tow; believe fault is related to battery drain in one year and electrical drain; left stranded with two kids getting covid tested with a brand new 2 year old car with 20,000 miles only!!!!!!!
CategoryVisibility/wiper
DateDec 01, 2020
StateAZ
Description
2 windshield replacements in less than one year. 1st was november 2019 with major crack in windshield from small rock while driving hwy 60 near salome, az. Insurance replaced with oem windshield. 2nd was major crack for no apparent reason while driving on us 10 near morongo, ca in june 2020. Bumpy road, but did not hear anything hit windshield prior to it cracking. Pictures of 2nd crack attached. Replaced at own cost of 0. 77 as did not want to make another claim to insurance company in less than a year.
CategoryVisibility/wiper
DateNov 30, 2020
StateIL
Description
We were driving and had a very small rock chip in the window. Within the next 30 minutes the windshield had cracked the entire from the top side of the crack all the way to the side of the windshield and cracked on the bottom all the way to the bottom side of the window. So what should have been an easy rock chip repair quickly changed to needing the whole windshield replaced at almost

Who are we? We are Lemberg Law, a Consumer Law Firm

Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win.

,000. The chip occurred while we were going about 30 miles an hour just getting on the on ramp to I-55 at mm 100 in springfield il.
CategoryElectrical System
DateNov 29, 2020
StateMD
Description
We bought a used 2019 subaru ascent touring (ca. 18,000 miles) in july of this year. The dealership replaced the battery when we bought it. Since then, this new battery has died five times on us, the first time on september 4 2020 and most recently on november 28. It has always died while the vehicle was stationary. After it died the third time on november 22, we brought it into the local subaru dealership. They held the car for two nights and were unable find anything wrong with it. It is currently at the dealership again.
CategoryService Brakes
DateNov 27, 2020
StatePA
Description
Brakes shook violently at highway speed and while descending mountain. Took to dealer and they said this is a known issue. Had to replace brakes and rotors on all 4 wheels. Ascent had only 7600 miles. Vehicle needs to be recalled and retrofitted with new brakes/rotors that can handle the demands/weight of the ascent.
CategoryVisibility/wiper
DateNov 27, 2020
StateNJ
Description
My windshield on my 2019 subaru ascent was cracked while in motion on a highway
CategoryVisibility/wiper
DateNov 27, 2020
StateUT
Description
Windshield cracked unexpectedly while driving on a smooth paved street. Crack expanded to over 18 inches long. Had to have windshield replaced.
CategoryVisibility/wiper
DateNov 25, 2020
StateMA
Description
On the day that I bought the car, on my way back home, a small rock cracked the windshield. Over the next few weeks, the windshield cracked in 4 more spots. The quality seems really bad. I've never had this with any other car.
CategoryElectrical System
DateNov 24, 2020
StateNJ
Description
Battery drains and unexpectedly. Happened twice while liftgate was up; happed 3x for no obvious reason.
CategoryUnknown Or Other
DateNov 12, 2020
StateCA
Description
Battery died while parked with no other lights etc left on
CategoryElectrical System
DateNov 04, 2020
StateMD
Description
After having my vehicle for less than two months and under 680 miles I had to continually jump start the battery in order to start the vehicle. I called my local dealership and was informed there was an electrical sync issue with the batteries in the new ascent. They replaced the battery and told me they fixed the sync issue.
CategoryElectrical System
DateNov 04, 2020
StateMD
Description
At 9119 miles on my vehicle I had to continually jump start the vehicle in order to start the engine. The dealership replaced the battery once for this same issue at 680 miles.
CategoryElectrical System
DateNov 03, 2020
StateWA
Description
Battery dies regularly - dealer has replaced the battery three times already. No lights are on, no clear reason why the battery slowly and consistently drains over time. The vehicle was stationary, but child and pet have been locked inside, and it has happened in remote locations. Also, with electrical parking brake, it can't be released for towing when the battery dies. Stranded in the woods with a kid trapped in the car and no means of jumping it is very dangerous.
CategoryElectrical System
DateOct 30, 2020
StateTX
Description
I have about 7000 miles and my battery has been dieing and needing a jump start. I took it to the dealer in april and no issues were reported by the dealership. The problem happened 2 days back and again I had to jumpstart and drove the vehicle for 5 minutes. But the car would again not start 30 minutes later and needed yet another jump start. I have a follow up appointment with the dealer and the battery problem seems to be common in many subarus as assessed by online forums.
CategoryService Brakes
DateOct 27, 2020
StateCO
Description
At about 13,000 miles the vehicle showed symptoms of warped front rotors. They were machined smooth. At 21,000 miles the symptoms returned and this time they front rotors and brake pads were replaced. The vehicle now has 32,000 miles and is presenting with the same symptoms. The symptoms are: shaking when braking and a noticeably delayed stopping time.
CategoryElectrical System
DateOct 20, 2020
StateFL
Description
Battery frequently dies overnight. I'll get in the car the next morning to take my kids to school and go to work and battery is dead for no reason. No lights left on or doors open. Vehicle is stationary. This has happened at least 6 times over 2 years.
CategoryElectrical System
DateOct 19, 2020
StateNJ
Description
I bought the car in oct 2018. From that time until to end of 2019 I had a couple of cases of battery discharge that I did not take seriously thinking that it was me left lights on overnight or kind of. 12/29/2019 the car did not start at a grocery shop. I had to call uber for my family and spend 3 hours in the cold car in freezing temperature waiting for the roadside assist service. Eventually the car was towed to the dealership. They did not find anything wrong with the electrical system but changed the battery. After that I bought a jump starter that I had to use it many times during 2020. In oct 2020 when I found out that the battery was dead in the morning just another time I got the car to the dealership again. Thay tested everything and said that the car and the battery are ok. I find the situation unacceptable. It's not a minor. Just imagine that you can find yourself in the middle of nowhere with kids on board out of reach of cellular network in a dead car. If the temperature is freezing you are in a serious trouble. Recently I've found out that it's not my car only. A friend of mine owns outback 2017 that has a similar problem. The internet is full of stories about dead batteries in outbacks and assents. It's sad that subaru doesn't acknowledge the problem. They must investigate and open a recall to fix it.
CategoryVisibility/wiper
DateOct 18, 2020
StateVT
Description
This is the second time this ascent's windshield has cracked for no apparent reason. The first time was within 60 days of purchase; it was replaced with a oem windshield by subaru. There was no observed object impact in either case. The attached photo is of the second crack which was noticed today.
CategoryUnknown Or Other
DateOct 13, 2020
StateWA
Description
When accelerating the car lurches and hesitates, there is also a low growling noise from the right side. This happens most often at low speeds, in neighborhood driving, under 30 miles hour. The car has already had a new transmission as we were told this would resolve the issue. Almost immediately the issue continued and was back at the dealership. The official diagnosis from the dealership is we do not know what the issue is and we cannot fix it. Please drive as normal. This issue has bene ongoing with the car for months.
CategoryEngine, Fuel/propulsion System
DateOct 11, 2020
StateCT
Description
My fuel pump was replaced (according to the dealer) based on the most recent recall. However now it idles and runs rough just a short time after this service. I recently read there is another lawsuit or issue with this fuel pump and the symptoms are the same.
CategoryVisibility/wiper
DateOct 08, 2020
StateNV
Description
4 days after purchasing my ascent I was on the freeway and a passing vehicle threw up a rock and hit the windshield. It was so small that normally it could have been fixed but instead it broke the windshield from the driver side view all the way over to the passenger side. The whole windshield had to be replaced at a cost of 00 for the windshield and had to be re-calibrated at the dealership for an additional cost of 0. Here I am a year later and the same thing has happened again. Exact same spot on the drivers side where a tiny rock flew up and again cracked the windshield from the driver side all the way over to the passenger side. This is clearly a defect in the glass manufacturer that subaru is using for their vehicles and its a costly one
CategoryElectrical System
DateOct 04, 2020
StateAL
Description
Hatch left open over night, parked in garage. Next morning found battery was drained and unable to start engine.
CategoryVisibility/wiper
DateOct 04, 2020
StateNE
Description
Windshield easily cracks and chips leading to unsafe windshield and poor visibility. It has happened when in motion and when not in motion. This has happened multiple times and I am unable replace it each time.
CategoryFuel/propulsion System
DateSep 21, 2020
StateWA
Description
When driving in low speeds, the car is very jumpy and seemingly inconsistent with the amount of fuel delivered to the pedal. The car seems like it will almost stall out, then I have to push the gas pedal further down to deliver more gas, but then it makes me go to fast and jumps.
CategoryElectrical System:12v/24v/48v Battery
DateSep 11, 2020
StateMN
Description
Tl* the contact owns a 2019 subaru ascent. The contact stated that while the vehicle was parked inside of the garage, the vehicle failed to start. The contact asked her son to jump start the vehicle. The contac's son jumped the battery and the vehicle resume normal operation. The contact stated that the failure occurred twice prior to the vehicle being diagnosed at white bear subaru. The contact started the vehicle and drove to white bear subaru (3505 highway 61 n, vadnais heights, mn 55110) where the vehicle was diagnosed and it was determined that the battery was defective. The battery was replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,000.
CategoryEngine
DateSep 08, 2020
StateCA
Description
Vehicle blows out white smoke upon start up, this is a hit and miss problem. This is after the vehicle has been parked over night, but has occurred after parked for a couple of hours, it has been sent to the dealer several times
CategoryEngine
DateAug 29, 2020
StateCA
Description
my wife and I purchased a new subaru ascent in february of last year. Since then intermittently there is a large blue/gray cloud of smoke that comes from the exhaust when the car is started. Have taken the car to the local dealer for repair 4 times and they replaced a part the first time but since then said that they are not able to replicate the problem. According to the assistant service manager at the dealer they have seen this problem before and subaru america is also aware but have said "(that there is no fix for this problem)". At the second and third visits they had said "(they were going to change a part in the car but then decided not to because the representative from subaru of america said it would not help)". The service reports for these visits only state that they are not able to replicate the problem. The dealer then said that any solutions would have to come from subaru of america. According to subaru of america they have not seen this problem before and they offer no remedy. From what I have learned this problem seems to be known to subaru. I know of one person that states his "engine blew" (a2002slp@yahoo. Com) after he had his car evaluated by subaru, after many months they agreed to replace his engine. Here are some comments from others experiencing this problem https://www. Ascentforums. Com/threads/new-ascent-unexpected-blue-smoke-from-exhaust-at-start-up-and-acceleration. 8920/ here's a link to videos of my car: https://www. Dropbox. Com/sh/ftde39f4rsz3v5e/aacljxfuchhfbrab-jksefhia? Dl=0 as well as a link to a youtube thread with others stating a new engine was needed. Https://www. Youtube. Com/watch? V=e8cn3d4ejic I believe this problem might pose an imminent risk to any drivers of this vehicle and would welcome any help encouraging subaru to take this matter seriously. Thanks
CategoryElectrical System
DateAug 17, 2020
StateVA
Description
The battery has repeatedly been drained to the point where the car will not start. The cause appears to be leaving the tailgate open with the engine off for an extended period of time, even if I turn off the small cargo light and some light ti avoid battery drain while the tailgate is open. This has happened at least 4 times and required me to jump start the car. The dealership replaced the battery after one of these incidents and told me the battery had been severely depleted, necessitating replacement. The most recent time this happened, after I jump started the car the check engine light stayed on as did all warning lights for the eyesight safety systems the x mode traction control system, and the eyesight system did not function. It has been fortunate that every time this has happened I've been at home where I could jump start the car. If this happens on a trip we would be stranded.
CategoryPower Train
DateAug 13, 2020
StateNY
Description
Currently my car is being repaired at subaru dealership had issues with vibration they are seeing if it's a transmission problem apparently there was a recall with the 2019 subaru ascent I never received one but I am having transmission issues and they are looking into what the deal is I'm just wondering why I never got a recall this is dangerous god for bid my car or to slow down or stop when I'm driving I don't understand why I never got the notice
CategoryUnknown Or Other
DateAug 13, 2020
StateCA
Description
Hairline crack on windshield. Unknown how and when it started. Noticed when I entered the car in evening.
CategoryElectrical System
DateAug 12, 2020
StateWA
Description
Our car is about a year old and the car battery has now died 3 times. It started when camping when opening and shutting the lift gate for unloading. We don't keep the back end open to prevent chipmunks getting into the car for food, so it was not left open and the lights drained it. We have had to purchase jumper cables and a battery charger so we don't get stranded again in the mountains or our driveway. We took it to the dealership and they said nothing was wrong with the battery and they saw no drain on it. Maybe they will come jump our car when we need it next.
CategoryService Brakes
DateAug 11, 2020
StateCA
Description
I purchased the subaru ascent 2019 in september of 2018. Recently while traveling at highway speeds and applying the brakes a strong vibration resulted while braking. I took the car to the subaru dealer and was told the rotors needed to be turned. The car only has 14,000 miles and the brakes are already failing.
CategoryElectrical System
DateAug 10, 2020
StateCO
Description
Battery keeps going dead. Happens while stationary. Has happened 3 times for unknpwn reason. I checks fine.
CategoryElectrical System
DateJul 30, 2020
StateCA
Description
Air conditioner broke. One day it worked, the next day it didn't. Had to take it to subaru and they said some type of tubing slipped or broke. They fixed it and said it was a common occurrence there.
CategoryElectrical System, Unknown Or Other
DateJul 30, 2020
StateWA
Description
Parked the car. The rear liftgate would not open with fob or from dashboard. Two quick beeps but no movement. We decided to just grab our items from the inside and left. When we returned to the car about an hour later, the car would unlock but the rear liftgate still didn't work. We loaded up the car and started the car but battery was dead. After charging up the battery, all the major safety car features have been disabled and the engine light is on with many other lights showing up. The car is drivable but obviously doesn't feel right or safe. I just called subaru to make an appointment. I explained the problem. They originally scheduled an appointment for 2 weeks later but I managed to get an appointment for next day. I'm concerned about the safety of the car especially with the number of other owners with electrical problems specifically related to the tailgate.
CategoryElectrical System
DateJul 30, 2020
StateCA
Description
My ascent has a little over 16,000 miles on it and was purchased feb. 2019. The battery died just sitting in my driveway after not being driven for 4 days. No lights were left on and tail gate was not open. Had to jump start it and take it to subaru. Battery was defective. Luckily this happened at home and not 2 days later when I was supposed to be driving to the airport for a flight.
CategoryVisibility/wiper
DateJul 28, 2020
StateNC
Description
Window with long crack after very small rock hit windshield at lower speed (45 mph).
CategoryElectrical System
DateJul 21, 2020
StatePA
Description
The vehicle only had 6,228 miles on the odometer and the battery died. It was purchased in april 2019 and battery died in july 2020.
CategoryVisibility/wiper
DateJul 20, 2020
StateTX
Description
The front panel of my sunroof has a large crack originating from a connection point with the vehicle. I have not experienced any impacts in this area that could explain the crack. I noticed the crack when preparing to use my sunroof.
CategoryElectrical System
DateJul 13, 2020
StateCA
Description
As my vehicle was parked on my driveways after maybe a day or two without driving it, my battery was dead. I jumped started it and it worked, but as they went by the battery kept dying. I decided to take it to the dealer. They said my battery tested bad and because the car only has 18k miles, it was still under warranty. Ok, so I went on with my day. A couple of weeks went by and the battery died again. Brand new battery. I took it back to the dealer and they tell me they couldnt do anything about it. To let it die again and tow it back to the dealer. So I did! A week after my brand new battery had tested 'good', it had to be towed back to the dealership. Today they called me stating a cell in the battery tested bad so they are going to replace it. How could that be possible? Something is withdrawing charge off the battery and they cant figure it out. They are going to keep the car overnight to see if they notice any discharge from the battery. But com'on. I have gotten my transmission replaced at 5k miles, multiple tires have blown out on the highway, the fuel pump recall a couple of months ago and now this issue. Do not buy a subaru please!!!!
CategoryElectrical System, Engine, Unknown Or Other
DateJul 11, 2020
StateNC
Description
I have a 2019 subaru ascent. On july 2, my husband was driving on a rural road when out of nowhere the car started vibrating and rattling and his speed went from 60 mph down to 30 mph in a matter of seconds and the car started flashing information on the dash. And the car shut off. He got off the road and called aaa. It was an hour and a half before they got there. Nothing and nobody was around and he had to beg the tow truck driver to let him and our elderly dog ride to the nearest subaru dealership which was about 50 miles away. I was already at the beach at emerald isle nc and had to go pick him up at parkway subaru in jacksonville nc. This was on july 2,2020. Today, july 11, we still don't have my car back. I am thankful that parkway dealership loaned us a car to get back to raleigh where we live and bout our car, at southern states subaru. Parkway has told us various things that could be the problem. For for several days they had to guess as the subaru headquarters it was 'down'. As of now parkway still has my car and I have their loaner subaru outback. This was a very dangerous situation and could have caused a crashed as well as left my 65 year old husband and dog stranded on the side of a very rural road. This is totally unacceptable and what I thought was a very reliable subaru ascent has greatly disappointed. Please help!!
CategoryVisibility/wiper
DateJul 09, 2020
StateKS
Description
Defective glass. Windshield and moonroof glass both cracked while vehicle was stationary. Car was in covered parking.
CategoryElectrical System
DateJul 07, 2020
StateNH
Description
Found my battery dead and my rear trunk door open. I had closed it and parked my car in my garage the evening of the 4th. I went to my garage today and discovered this. This is the second time this has occurred. After searching the web, I know that there is a problem with the electrical system that will cause the battery to go dead if the rear latch doesn't properly latch or the door is left open for a specified amount of time. This is very frustrating. Last time, I had to cancel a dr's appointment when I discovered it. Today, I was just going to my garage for another purpose so didn't need to drive anywhere.
CategoryElectrical System
DateJun 29, 2020
StateAZ
Description
Got into the car at home in the garage and the car would not start due to a dead battery. It was fortunate that the battery died at home. This could have been extremely stressful if this had occurred while we were out of town and not close to a subaru dealer. After subaru replaced the battery, it died again on april 4, 2020, also at home while the car was in the garage. At that time, the dealer simply recharged the battery and performed deep diagnostics which did not indicate any systemic electrical issue. I have attached a log of issues which point to other electrical system issues that subaru has acknowledged are known issues but subaru has not or will not fix the root electrical causes of these issues via a recall. This battery issue has been documented on other subaru models in prior years. Please be aware that the file I have attached is a log of all problems I have had with the car since purchasing it. Most of them are related to the electrical system (of which the battery is part of) so focus on those too if appropriate.
CategoryPower Train, Vehicle Speed Control
DateJun 29, 2020
StateMD
Description
When trying to accelerate around a truck on a highway, the car refused, felt like it was going to stall and every light on the dashboard lit up. My speed was probably around 60mph, when I tried to quickly get around this truck. It was full of furniture that I felt was loaded in an unsafe manner. This is the second time the car has done this and the cvt chain slip was supposedly fixed in a recall n december. This time subaru said it was a leaky gasket in the inter cooler??
CategoryElectrical System
DateJun 28, 2020
StateOR
Description
If not started for several days it seems sluggish to start. A 10 day period this month of not starting resulted in inability to start. I called subaru starlink and was sent a tow truck driver to give me a "jump"., which worked. I was told by tow truck driver that the alternator seemed to be function---by the diagnostics on his battery jump starter. Then he reported he has had to jump numerous newer subaru vehicles. Later that day, with the vehicle parked in my garage, I briefly-- several minutes, a high pitched whine/electric like, coming from the passenger rear corner near wheel wheel wher the fuel intake is located. That sound stopped shortly later. I have started my subaru daily or every day to ensure it will start. I suspect some electrical item may be draining the battery--- which already seems undersized for all the newer electrical items in newer vehicles. Could tha fuel system be at fault? I had heard about a fuel pump recall/issue. I am not trusting this vehicle to start---as expected. This is a safety issue.
CategoryElectrical System
DateJun 27, 2020
StateCA
Description
Keeping the rear gate open, or even just opening and closing the rear gate while the car is parked, drains the battery rapidly. This can leave drivers stranded in unsafe locations. Based on discussions with other ascent owners, this problem is widespread. This began happening almost immediately after we bought the ascent and happens regularly and frequently. Subaru of america appears to be in denial that this is a problem and there are lawyers gathering information on a class action lawsuit.. *tr
CategoryElectrical System
DateJun 25, 2020
StateWA
Description
Lift gate not working. Getting stuck close and draining the battery. At only 17000 miles we have had to replace the battery twice. When trying to start the car will make a vibration sound and all lights will come on but the lift gate is suspended close and the vehicle won't start. This has happened overnight. And when the battery is jumped and the vehicle will start, the lift gate will still not open. *tr
CategoryVisibility/wiper
DateJun 25, 2020
StateCA
Description
A crack formed in the windshield while driving starting on the left side of the vehicle, where the windshield meets the car frame. We were driving on the freeway going straight, at approx 75mph and there were no other cars around when it crack started to form. There was no rock/ item that had hit the car. In less that 24 hours, the crack grew to be 3/4 across the entire windshield. There was no area that looked like a "point of impact" and there was no "star". When speaking to the dealership, they said that many windshields these days have been cracking easier than normal, that they haven't been made well the last few years. No one at subaru informed me out this when I was buying the car, and the model and year have been added to a list of known vehicles with windshield issues. *tr
CategoryElectrical System
DateJun 23, 2020
StateCA
Description
After 4 months of ownership, in april 19 the battery died while at a camping trip. Fellow campers tried to boost the battery to no avail. I had limited cell support. Road side assistance came and towed the ascent to the dealership. They found high current drawn from the awd system but said that beside a completely dead battery everything was normal. They provide the same battery type. In march 2020 the car wouldn't start. Contacted subaru roadside assistance, jumped the car. In june 2020 white getting ready for a camping trip, after packing the car, which involve leaving the rear hatch open and door constantly opens and closed the car wouldn't start. Using a portable backup battery I was able to jump the car and go on my trip. While camping I kept the engine running while I was unloading the car. Did he same when I loaded the car back. *tr
CategoryVisibility/wiper
DateJun 23, 2020
StateWA
Description
I have had this vehicle almost 1 year. The windshield got a chip and small "spidering" happened - photo 1. Then I was driving in the rain and a rock, I'm assuming, dinged the windshield. Didn't notice anything but it was raining. The next morning I look at the windshield and there is a big crack - photo 2. To replace this, because of eyesight, is approx. 00! No windshield should be this sensitive. There is a problem!! My 2 previous subarus, 2012 impreza and 2013 forester weathered rock chips like total troopers! This ascent, not so much! *tr
CategoryVisibility/wiper
DateJun 22, 2020
StateIL
Description
Windshield cracked halfway across just sitting in the garage. Subaru would not cover it under warranty even though the vehicle was only a little over a year old. Will not buy another subaru. *tr
CategoryVisibility/wiper
DateJun 22, 2020
StateIL
Description
We had a rock hit our dashboard while we were pulling coming off an on-ramp onto an interstate and resulted in a small chip. Within an hour of driving it after the chip a crack resulted outward to the driver side of the window to the frame and down towards the hood to the frame. This quickly impaired our vision and made it difficult to drive. The windshield was not repairable and we spent about 0 out of pocket to repair the windshield as it had to be ordered through the dealership. On a side note after the repair the rain sense windshield wipers stopped working after the windshield repair and neither the glass shop that did the windshield replacement nor the dealership under warranty would take ownership of this issue and would not fix the defective item. *tr
CategoryVisibility/wiper
DateJun 22, 2020
StateCA
Description
Was at church on a sunday,vehicle was parked outside. When leaving home getting into the vehicle noticed there was a crack on front window. *tr
CategoryVisibility:windshield
DateJun 22, 2020
StateGA
Description
Tl* the contact owns a 2019 subaru ascent. The contact stated that while the vehicle was parked, the windshield cracked without impact. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure however, assistance was not provided. The failure mileage was approximately 6,100.
CategoryUnknown Or Other, Visibility:windshield
DateJun 20, 2020
StateOR
Description
Had two chips in the windshield, one cracked and had to replace windshield. 24 hrs later had another chip and another within a couple of weeks. I only drive on the freeway once per week and don't drive much because I work from home. I used to drive 60 miles on the freeway every day for school and work when I owned a subura impreza (2007) and outback (2014) and never once had a chip in those 5 years until I purchased ascent. I expressed my concerns and was told by the dealership that the new subarus use a thinner glass due to the new eye sight feature and you do not get the option to purchase a thicker glass windshield. *tr
CategoryUnknown Or Other
DateJun 14, 2020
StateIN
Description
Moon roof cracked. Car was parked away from trees etc. Roof was in tack when parked. Vehicle was not in motion. When I returned to my vehicle 2 hours later it had a huge crack extending from back to front of window. It was a warm sunny day, but not excessively hot.
CategoryElectrical System
DateJun 12, 2020
StateME
Description
Premature battery failure. Twice since purchase, the battery has failed to start the car and had to be jump started. Both times the temperatures were moderate and the car had been driven at least 20 miles before being parked. *tr
CategoryElectrical System
DateJun 08, 2020
StateCA
Description
My battery has died on multiple occasions due to a large continuous indefinite power draw when the rear lift gate is open. The battery will die with just an hour or two of the liftgate being open. This has happened while packing the car and while camping. I bought this car because it, and subaru in general, are advertised as good for outdoor activity. Couldn't have been more wrong. It's a serious safety concern. This could leave a family stranded in the wilderness. I've been lucky to be with people that had more reliable outdoor vehicles to provide a jump. And now I know I can't trust my car to start so I won't be using it for extended outdoor trips. *tr
CategoryVisibility/wiper
DateJun 06, 2020
StateAK
Description
I bought the car new. 2-3 months later I went on vacation and came back to a huge crack in the windshield that spontaneously appeared in my heated garage without an associated chip. It gradually expanded but I waited until after winter to replace to avoid additional chips in the winter. 2-3 months after I replaced for 0 while driving again a spontaneous crack appeared before my eyes starting at the edge and moving down without any apparent rock hitting it prior. Since then 3 additional cracks have appeared largely covering my windshield. I live in alaska and have for years. I have 4 vehicles and this one is just driven around town. The suburban windshield is covered in chips but never in my 20+ years of car ownership of 20 or so various cars have seen a windshield that cracks to this extent without large rocks even hitting it. These cracks are not a chip from a rock that expands. There is clearly a flaw with this windshield. First time I was like huh weird. Second windshield with same exact problem, there is clearly an issue. Dealer is telling me tough cookies lady. These windshields are like 1000$ to replace with the recalibration required. *tr
CategoryUnknown Or Other
DateMay 29, 2020
StateGA
Description
The car was in the usual parking space when I go to work. No hazard or debris that might hit the car/ windshield but today when I get off from work, my windshield has a 30' linear crack, extending from the passenger side up to the middle of the windshield. There is no mark that the windshield is hit by a stone or debris or hit by something hard. I don't know what happen or how it got a crack. It might be possible that the windshield was crack by the direct heat of the sun? Maybe the windshield is defective on it's own after certain time. Our subaru ascent was purchased almost 23 months ago with 30k mileage. *tr
CategoryVisibility/wiper
DateMay 29, 2020
StateRI
Description
My complaint is that the windshield spontaneously cracks. I have replaced my windshield once last year thinking it was caused by a small rock. 5/29/20 my wife informed me that another one has formed and due to covid my wife has not left the house much while she has been working remotely. *tr
CategoryElectrical System
DateMay 28, 2020
StateIL
Description
The battery drains repeatedly if you do not drive the car every day. Subaru claims there is no problem and just replaces that battery. *tr
CategoryElectrical System
DateMay 27, 2020
StatePA
Description
Battery keeps going dead. I have had to jump this 10-month old car 4 times in the past month. I do not want to drive it as I may get stuck somewhere. The battery goes flat dead with no ability to remotely unlock the car, and no way to open the tailgate. *tr
CategoryElectrical System
DateMay 26, 2020
StateWA
Description
On ot about october 6th of 2019, vehicle(white 2019 subaru ascent touring) was parked in the garage and had been driven the day prior. It failed to start prior to a critical pediatric specialty appointment. Subaru sent a mechanic to jumpstart the car and the engine turned over. The apt was missed due to the delay. On or about mid-may of 2020 the vehicle failed to start after being parked in the garage. Attempts to charge the battery did not work. Subaru roadside assistance returned again and jump started the car. It was left to run for over an hour. The following day it would not start again. *tr
CategoryVisibility/wiper
DateMay 25, 2020
StateTX
Description
The windshield on my subaru ascent cracked in two different places without anything striking them. Please see pictures attached to see. On both occasions my car was parked in my driveway and when I came out there was a crack on two separate occasions. This happened within two weeks of each other.
CategoryElectrical System
DateMay 23, 2020
StateNC
Description
Dead battery for no reason. Unable to jump start. *tr
CategoryElectrical System
DateMay 06, 2020
StateWA
Description
The first experienced the issue when the lift gate was left open for a while the battery died before the battery died on the lift gate was left open and we couldn't open the liftgate and the only way to get the lift gate to open was the unhook the battery then after the lift gate was left over with while the battery completely died then from then on the battery continued to not be fully charged when to subaru they couldn't figure out the issue rep. *tr
CategoryFuel/propulsion System, Structure:body, Unknown Or Other
DateMay 03, 2020
StateWA
Description
When the car idles for even short periods of time (5 minutes) the inside of the car will start to smell like fumes (exhaust type smell). This happens in any environment (parking lot, our driveway, rural area) when the car is in park and still running. Rarely have I smelled the fumes upon starting the car, although it has happened before. The problem has occurred in every season and with the car blowing out warm, neutral, and air conditioned air. This was noticed very shortly after purchasing the car in september of 2018. I have taken the car in to the subaru dealership three times and they haven't been able to find the issue. The first time they were able to detect the smell but found no problem to correct. The other two times they said they weren't able to replicate the smell even after leaving it on for an hour. I can elicit the smell every time if I let it run for a few minutes while parked. Others appear to be having this issue as well and are being told the same thing by their dealerships. I am very concerned about this issue as my children may be affected when they are in the car.
CategoryElectrical System, Service Brakes
DateApr 20, 2020
StateCA
Description
At freeway speed, the brake makes noise and vibrate when you press the pedal lightly to reduce speed, this happens mostly when you go downhill. Battery drains when parked inside the garage overnight, rear gate does not lock when closed.
CategoryVisibility/wiper
DateApr 13, 2020
StateCA
Description
2019 subaru ascent windshield cracks easily. Small rock on free way hit windshield and made a huge crack. 1st crack was repaired by a professional through insurance company, 2nd crack happened today 4/13/20.
CategoryStructure
DateApr 07, 2020
StateOR
Description
The hood of the car popped up twice when driving into a head wind on the highway. It suddenly pops up an inch or two as if it is about to open. This happened on our first trip on the interstate. I took it in - the dealer could find nothing wrong - and adjusted the bumpers. The next trip driving 65 into a cross wind it popped up again. We had to stop both times to close the hood and were relieved it did not come all the way up. I wonder if the latch is not sufficient for the design to handle a strong wind. *tr the consumer requested to withdraw complaint stating that the latch did not come undone. The hood of the vehicle flexed up afetr being blown by strong wind. *js
CategoryService Brakes
DateMar 31, 2020
StatePA
Description
The brakes squeal, like metal to metal. This does not happen all the time. The rotors were replace at about 13,000 miles. I was told by the tech at the dealership the rotors need replaced again. I was told this is not a safety issue but when applying the breaks it seems I need more pressure that before. I think may be safety issue.
CategoryVisibility/wiper
DateMar 30, 2020
StateWI
Description
We are now on our third windshield replacement. Since owning this vehicle - we have had the windshield crack for no apparent reason. It is extremely fragile. I have owned numerous cars and have never seen anything like this! Year ago we used to live down the road from a gravel pit and experienced a lot of loose gravel from trucks and other vehicles - and never saw any cracked windshields. Every repair is almost

Who are we? We are Lemberg Law, a Consumer Law Firm

Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win.

,000! We replaced the first one only to have the new windshield crack 2 weeks later. This is ridiculous. This is our first new car and it is costing us more than any of our used cars ever has. Subaru is ignoring us as none of my emails or phones calls have been returned.
CategoryVisibility/wiper
DateMar 28, 2020
StateMI
Description
The windshield spontaneously formed a crack near the eyesight cameras that eventually spanned the entire windshield after a few days. Was driving on the highway with no other vehicles in the area. No impact occurred. Immediately the eyesight stopped working as well.
CategoryUnknown Or Other, Visibility/wiper
DateMar 18, 2020
StateCA
Description
The windshield cracked while driving in the freeway.
CategoryElectrical System, Service Brakes, Visibility/wiper
DateMar 16, 2020
StateCA
Description
Our windshield cracked and we had to replace it not too long after purchasing. We have had problems with our heater locking and not being able to turn it off or our drunk locking and we cant open it we are unable to unlock it.... We put in several complaints about a grinding noise when we break since we bought the car. I noticed it when I first drove it and they told me it was normal. When the car takes off there is a shake and stall before it moves. Also when driving it feels like it jolts and then goes again also a complaint....
CategoryVisibility/wiper
DateMar 15, 2020
StateNV
Description
A pebble from a gravel company hit my window while I was in motion on a highway, causing a small chip. By the next morning a crack across my entire windshield had appeared.
CategoryVisibility/wiper
DateMar 14, 2020
StateWI
Description
Was driving approx 40 mph when I heard a small bang. At first I thought I kicked up a small stone. 30 seconds later a crack developed in front of the front seat passenger. At first it was only about 6 inches long. An hour later it was close to 18 inches
CategoryVisibility/wiper
DateMar 13, 2020
StatePA
Description
Windshield cracked against the driver's side pillar about midway up while sitting in driveway. Within a couple weeks, crack increased in size until in front of drives view.
CategoryVisibility/wiper
DateMar 13, 2020
StateUT
Description
While driving at highway speeds, my 2019 subaru ascent windshield cracked suddenly with no apparent cause. The crack was 2 inches wide in the upper center. Very upsetting as I had just bought the car the day prior. Dec 7th, 2019
CategoryVisibility/wiper
DateMar 13, 2020
StateTX
Description
One night while driving normally down a smooth road to our house, my fianc noticed a significantly large crack in the bottom of my windshield on the passenger side. I hadn't been hit by anything, nor was I anywhere near flying objects that could have caused said crack. Within the next two days or so the crack tripled in size with no reason. At this point it was across 1/4 or so of the bottom of my windshield. I immediately called subaru of georgetown to schedule a replacement. I had to pay out of pocket because my insurance screwed me over. That was 00 I wasn't planning to spend while also planning my wedding.
CategoryVisibility/wiper
DateMar 13, 2020
StateCO
Description
Front windshield cracked for no reason.
CategoryUnknown Or Other
DateMar 09, 2020
StateNC
Description
1st replacement: replaced factory windshield (7/27/19) due to crack from top right to the middle of the glass. 2nd replacement: on the highway on ramp at
CategoryEngine
DateMar 03, 2020
StateNY
Description
Car shakes when it is not in motion. When the car is stopped on the road, or brakes are engaged the car will violently shake. When the car engine is starting the check engine like flashes.
CategoryUnknown Or Other
DateFeb 23, 2020
StateIA
Description
Windshield crack appeared for no appearant reason
CategoryVisibility/wiper
DateFeb 23, 2020
StateNY
Description
Within a few months of just driving our 2019 ascent , the windshield seemed to have cracked overnight!! My wife had noticed it and said that when she was driving the day before she didn't notice it , but when she left in the morning it was there.
CategoryVisibility/wiper
DateFeb 22, 2020
StateNV
Description
Windshield hit by small pebble on highway. Small chip formed. Withrn 5 minutes 10 inch spider cracks formed all around. Middle of a road trip had to turn back home and switch vehicles. Do not feel safe with a windshield soo fragile. Second subaru ive owned with same windhield issue. First was a 2018 subaru outback.
CategoryElectrical System
DateFeb 17, 2020
StateMD
Description
After leaving the rear hatch open for an extended time while loading the car for a trip to florida, it failed to start. It also was not able to be jump start it with another car battery. It was finally towed to the dealer on 12/31/19 & they charged the battery & tested & reprogrammed it. Since I was going away from home for an extended period, I didn't want to take a chance that the discharged battery would cause further problems, so I purchased a new battery & had it installed. As I understand from the service technician, a sensor on the tailgate did not shut off the cargo light when it was left open for the extended period, which discharged the battery to almost no energy remaining. This extremely low energy caused the battery not to be able to be jumped & forced it to be taken to the dealer to be charged. I understand that almost complete discharging of a battery significantly shortens its life & reliability. I believe that this model subaru has a designed defect in the electrical system that causes the battery to be almost completely discharged by having the tailgate open for the time it takes to pack the car. This belief is reinforced by checking the internet & learning that other people have had similar experiences & have complained about it to the car manufacturer. The car manufacturer needs to be forced to institute a recall & provide a software "patch" & whatever else needs to be modified or changed to prevent the battery from discharging in the future. If part of the original problem was that the oem battery was inappropriately sized, then they should also reimburse me for the new battery that was purchased.
CategoryEngine, Power Train
DateFeb 07, 2020
StateCA
Description
Check engine light - diagnosis ' vehicle loses power after rapid acceleration above 45mph. A whooshing sound occurs and then acceleration is limited. All warning lights flash including 'check engine.' this has occurred once about a month ago and diagnosed as a poorly replaced gas cap'although it was actually on securely. It occurred 2 weeks later 3 more times within two days. I brought it in with the lights on and issue still occurring to subaru pacific. They cleared codes and tried to recreate issue without success. They released the car back to me after corporate deferred to them. Upon driving out of dealership, the same thing happened only after acceleration above 18 mph'all warning lights back on and sputtering/jerking/loss of power. Whooshing sound. Dealer is in possession of the car again to look into it. Also, there tends to be a grey-blue hue to the exhaust each time car starts.
CategoryFuel/propulsion System
DateFeb 03, 2020
StateNJ
Description
Tl* the contact owns a 2019 subaru ascent. The contact stated that there was an abnormal fuel odor in the cabin of the vehicle. The vehicle was taken to (paul miller subaru 3469 us-46, parsippany-troy hills, nj 07054 (973) 402-1700), to be diagnosed. The contact was informed that there was a leak in the fuel vapor canister. The vehicle was repaired however, the failure recurred. The manufacturer was contacted and informed of the failure. The contact was informed that a representative would be sent to inspect the vehicle which was still pending. The failure mileage was 4,000.
CategoryElectrical System
DateFeb 02, 2020
StateMI
Description
My 2019 ascent was parked in garage overnight. Went out to car and found rear tailgate would not open and car would not start. Battery was dead. Jumpstarted car and drove it to the store. When I parked the car it went dead, car would not restart, and would not lock, tailgate would not open. Had to get roadside service to come out and start car. Took car to dealer and they said they could not find anything wrong but did replace the battery. Several weeks later while car was parked and locked in a store parking lot I came out and found the rear tailgate open. No one had pushed the remote to open the tailgate? Today I found the car parked in the garage and the tailgate would not open, the car would not start, and the battery was dead again. I could find no reason for the battery to be dead again. The car had been driven normally around town for the last few days. It was parked in the garage. All the doors were shut and no lights had been left on. The car was purchased in june 2019 and has less than 6000 miles on it plus this is a new battery. I am concerned about driving the car and being left on the road by a dead battery or coming out and finding the rear tailgate open in a parking lot.
CategoryElectrical System, Engine
DateFeb 01, 2020
StateNY
Description
After having driven the ascent for 30 minutes or more, turned off vehicle for about 15 minutes. After rendering the vehicle it would not start. The first time this happened, coasted vehicle down slight grade to side of road, and after a few minutes it started again. The second time it happened, it would not start after several attempts. Contacted subaru though it's starlink program. They told me to hold keyless starter button for 30 seconds, then try to start again. After doing this the car started.
CategoryElectrical System, Unknown Or Other
DateJan 31, 2020
StateTX
Description
2019 ascent with 6000 miles garage kept sustained complete electrical failure at gas station refill. Car drove and started normally going to station and after fillup failed to start.
CategoryService Brakes
DateJan 30, 2020
StateNJ
Description
This started with only 6k miles on 2019 ascent, the brakes ride extremely rough. Braking does are not as effective as they should be. This makes braking, give the car a bumpy ride as it decelerates and the driver an uneasy feeling.
CategoryElectrical System
DateJan 24, 2020
StateNY
Description
I purchased vehicle in december 2018 for 2019 model. The original battery only lasts slightly over one year. It is common knowledge that battery of a new vehicle normally lasts for more than 5 years. Battery ran out in less than 14 months is very weird as I have only driven around 2,500 miles only. I am strongly believe that the battery is defective.
CategoryElectrical System
DateJan 21, 2020
StateMA
Description
Driving normal, 30 mph on a flat road, when all dash lights lit up. Rab, break, check engine, every single dash light at the same time. We then lost power steering, and when we pulled over couldn't get the car into park. Eventually after fighting with it, car went into park. Attempted to restart it, and it did re-start but with the same lights on the dash. It was unable to be driven and had lost power in a potentially dangerous situation. Car was towed. Dealer has had it since then, now 01/21/20 and they know it's electrical, it has happened again while they drove it, but they cannot figure out what the problem is.
CategoryElectrical System, Power Train
DateJan 16, 2020
StatePA
Description
Car was shaking while idling/ shifting hard/ studdering while trying to shift and not shifting while going up an incline. The transmission was damaged from the slack in the cvt belt and now has to be completely replaced. Also the battery died. No doors were left open and no lights were left on. No reason to have a dead battery other than a large parasitic drain while the car is off.
CategoryEngine, Fuel/propulsion System
DateJan 15, 2020
StateCO
Description
Fresh fuel smell from the vehicle (entering the cabin while driving and upon parking). Upon arriving home yesterday, the smell was still very strong. I went a step further and pulled the oil dipstick to check the level and to see if that's where it was originating from. Sure enough, that is where I am smelling it. I went so far as to wipe off the dipstick and check once again with the same result. I also noted that the oil level is well above the high mark. My main concern is the risk for damage to the engine given that it appears that fuel is mixing in with the oil.
CategoryService Brakes
DateJan 12, 2020
StateCA
Description
In a matter of 3 weeks, the ascent came to a complete stop in the middle of the road with no objects in view of the car on 2 different occasions. The anti-collision braking system initiated from approximately 35 mph to a complete stop, thinking the fog was an object. This is extremely unsafe as the vehicle can stop at anytime, in the fog. If there was traffic on the road, we would have been rear ended. Dealership could not replicate problem, will be contacting subaru directly next. Mileage is approximately 8,500.
CategoryAir Bags
DateJan 09, 2020
StateWA
Description
I was rear-ended really bad at 35+ speed of responsible party, while I was at full stop. Impact totaled my vehicle, but the airbag did not deploy. Subsequently, I hit a steering wheel with my forehead and suffered only a concussion, luckily.
CategoryExterior Lighting
DateJan 06, 2020
StateWI
Description
We took possession of this vehicle october 2019, brand new order. Ever since we have had this vehicle we have questioned several dealers regarding the headlights placement. When you drive on non lit roads you can only see about 6 feet in front of you. Anyone walking on the side of the road, an animal, broken down vehicle, the street you are suppose to turn on; you do not see until you are right on top of the object. We have been driving with the high beams on in order to see what is ahead of us. The low beams engaged seem to have a wall about 6 feet out that you can not see beyond that area. We were told that the headlights are aimed properly and there is nothing that they can or will do about it. When driving in a lighted area it is not as bad; when driving down back unlit roads with traffic coming at you or traffic in front of you the headlights are terrible. We live in a rural area with very little street lighting and I am really concerned about hitting something because the headlight do not illuminate enough to see objects in the road. We asked our sales person about the headlights and he went out and tested our concern, he told us to say something to the maintenance department when we brought the car in for its first inspection. We were told there was nothing they could do about the headlights. I have asked at the next dealer and was told the same thing. I am at a loss on how to correct this.
CategoryPower Train
DateJan 03, 2020
StateVA
Description
In low speed when wanting increase speed, the engine loses power and briefly sputters and then recovers and accelerates. Usually happens when trying to accelerate when going up hill and from slow, right turns. Usually at highway speed, it can quickly accelerate.
CategoryVisibility/wiper
DateDec 24, 2019
StateTN
Description
Crack in windshield appeared w/out usual sound or sign of debris. Dealer said it could not be repaired, only replaced & all systems recalibrated at owner's expense. I have driven over 1 million miles & have never seen a crack w/ no debris or if any, so small it made no impact. Just a crack appeared like it was pressure on the glass causing the crack.
CategoryElectrical System
DateDec 17, 2019
StateMD
Description
Every week or two the car fails to start. When the ignition button is pushed, the vehicle gains power but does not turnover and start. You need to exit the vehicle, lock the vehicle and unlock the vehicle and go through this process up to 7 times before the vehicle will start. Vehicle has been brought back to subaru service department 3 separate times for up to 2 weeks at a time and they are unable to replicate or fix the problem.
CategoryPower Train
DateDec 13, 2019
StateNC
Description
It suddenly loses power while driving and all of sudden it gets power and jumps. This happens almost 2 or 3 days in a week. It happens in city street.
CategoryService Brakes
DateDec 13, 2019
StateWI
Description
The collision avoidance system is incorrectly identifying parked cars or cars exiting the freeway in an adjacent lane as obstacles and slams on the brakes. This is happened on the interstate at highway speeds and at speeds as low as 30 mph while traveling on a city street. I'm terrified that I am going to be rear ended when my vehicle goes from 70 to zero mph when there is absolutely nothing in front of me but the 'safety equipment' is malfunctioning. I have been telling the dealership about it for several months with minimal response.
CategoryService Brakes, Unknown Or Other
DateDec 13, 2019
StateNY
Description
Brakes made loud noise even when driving off the lot. Told it was a new car and it will subside. The noise did not subside. It grew louder. Took car to subaru dealer where they told me the rotors would need to,be cut! On a new car with under 900 miles! Took it home and the noise was less but grew louder as the week went on. Brought the car back to subaru and they indicated they would replace the rotors and the brake pads. Of course, they didn't mention it would take over a week and a half to get the parts. Noise was when braking whether stationary or moving. Another issue is when my cell phone rings, the radio starts blasting! I almost ran off the road. This happened twice and the dealership can't seem to replicate the issue. They told me they had not had to resolve both the brakes and radio issue with anyone else in their dealership. I find this hard to believe, unless they did not sell many ascents. I am also worried about the electrical and transmission problems I keep hearing people complain about.
CategoryEngine, Power Train, Service Brakes
DateDec 12, 2019
StateCA
Description
Tl* the contact owns a 2019 subaru ascent. The contact received a recall notice for nhtsa campaign numbers: 19v856000 (engine and engine cooling) and 19v855000 (power train). The contact stated that the gps unit was inoperable. Furthermore, while at a stop sign/light, the vehicle would accelerate when the brake pedal was depressed and there was an abnormal clunking, squeaking noise detected from the steering/suspension. Also, while driving various speeds, the vehicle shuddered and shook forward and backwards, and the driver and passenger doors made an abnormal buzzing noise. There were no warning indicators illuminated. The vehicle was taken to puente hills subaru (17801 e gale ave, city of industry, ca 91748, (626) 626-4800) multiple times and the contact was informed that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: sr#:1-50458273772. The failure mileage was 1,000.
CategoryUnknown Or Other
DateDec 10, 2019
StateFL
Description
Rear tailgate won't open when button pressed maybe half the time. It has closed twice in the last week while groceries were being loaded and hit two people in the head. Subaru dealer has replaced the controlling module but it did not solve the problem. This problem has persisted for a year.
CategorySuspension
DateDec 05, 2019
StateTX
Description
Clunking noise in front right wheel area, going slow over sharp bumps or moderate speed over rippled pavement. Sometimes multiple chunks over a series of bumps. Turning at low speed seems to make it more susceptible.
CategoryUnknown Or Other
DateDec 04, 2019
StateOH
Description
Windshield cracked from a small rock while driving on a highway 6 months after purchase
CategoryElectrical System
DateDec 03, 2019
StateGA
Description
After cleaning and detailing the inside of my 2019 ascent, the break pedal would only depress1/2 to 1 inch preventing the auto to start. Auto roadside service jump started and said leaving doors open drained battery below 12v, preventing it from starting. Said subaru batteries are way under powered and drain easily.
CategoryFuel/propulsion System, Structure:body, Unknown Or Other
DateNov 29, 2019
StateKS
Description
Traveling on highway at 70 mph when a deer jumped in front of our car and we hit it with the front end of the vehicle crushing the front end. All air bags immediately deployed and the front end began smoking profusely. Within minutes of getting out of the vehicle it burst into flames and the entire vehicle burned up. Concerned that these vehicles will burst into flames during a front end collision at high speeds.
CategoryAir Bags
DateNov 12, 2019
StateWA
Description
Intermittently, approximately 50% of the time, a passenger sitting in the passenger seat does not trigger the air bag signal to "on". When this state occurs, it persists through the passenger exiting the vehicle and re-entering and through the car being turned off and then back on. However, the problem may go away hours later or the next day when we restart the car. We have not witnessed the air bag suddenly enabling mid-ride and we have never seen the air bag warning light displayed. The passenger is a full-sized woman. Her clothing is typically dry and there is no cell phone on the seat. (we are aware that there have been reports that moisture and electronics can affect the sensor for the ods on subaru vehicles). We understand that there are current cases under investigation for similar problems in the subaru forester. This has been reported to our subaru dealer (michael's subaru of bellevue). We have brought the vehicle in for this four times in total, and it has stayed at their facility for a week twice. They have been unable to reproduce the problem. However, they will verify that on one of the visits the sensor was in the incorrect state (not enabled) when we brought in the vehicle and they read the code. They also saw that the passenger exiting and re-entering the vehicle did not enable the air bag, nor did turning the vehicle off and on again.
CategoryElectrical System
DateNov 12, 2019
StateKS
Description
Rear hatch does not fully close occasionally. This is only noted by the hatch appearing open and the battery being completely drained and dead. On two occasions I have closed the hatch with the on-door button and came back to find the hatch slightly ajar and the battery completely dead.
CategoryEngine, Suspension, Unknown Or Other
DateNov 02, 2019
StateCO
Description
The car will emit white heavy smoke on start. The white smoke smells like burned plastic/oil. The issue was reported to subaru corporate and vehicle was taken to service for inspection. A video was recorded and sent to both dealer and corporate but issue could not be replicated. The issue still persists for more than 3 months and subaru could not resolve it. This is a concern to my family safety and to the environment. Second issue was with spring assembly both front and back has to be replaced as defective.
CategoryVisibility/wiper
DateOct 27, 2019
StateAR
Description
Was traveling on the interstate around 65 mph, tiny pebble hit windshield, chip in the windshield. We had it immediately repaired by a professional the next day. Vehicle sat in a garage overnight, never used after the repair and the next day, 12 inch long crack in windshield, not repairable at this point. Also, never even made one payment on the vehicle before this occurred and didnt even have 1k miles.
CategoryVisibility/wiper
DateOct 26, 2019
StateTX
Description
The windshield has lot of little rock dings in it which no other windshield on any other vehicle I have ever owned had. When I put subaru's replacement new windshield on it could have the same issues. The damage of the major crack is due to outside influence that I will have to replace the windshield and I have no windshield insurance but the small dings have to be addressed before I pay 6. 65. The major crack happened while in motion as well as the many small dings on the highway and a few on city streets.
CategoryElectrical System, Power Train
DateOct 23, 2019
StateID
Description
Issue #1: transmission. Starting around 8000 miles, a loud squealing sound would occur periodically during automatic shifting. At first it was only while obtaining highway speeds and later it would happen at city street speeds. The squealing sound would be accompanied by a shuttering feeling as well. We live 3 hours from the dealer and were told by the dealer that the car was just 'getting to know us'. As this problem persisted and worsened, we were finally brought it to the dealer at 12,000 miles and the technician diagnosed a transmission problem and said we need a new transmission. That was on 9/27/19. We are awaiting the availability of a new transmission while driving a loaner. Issue #2: electrical issue. Twice all of the engine warning/dashboard lights came on while driving about 20 mph on a dirt road. The first time was around 9800 miles. I was able to drive the car and brought the car to a local repair shop (subaru dealer is 150 miles away) and his computer diagnosed a possible transmission problem and he rebooted the electrical system. All seemed ok with the electrical system for a while. This happened again around 11,000 miles while being driven at city street speeds and the next morning the electrical system was back to normal. In talking to the subaru dealer by phone, they said there was probably just a bug in the system and it can fix itself. At the 12,000 mile appt, no issues were discovered with the electrical system.
CategorySteering
DateOct 23, 2019
StateCA
Description
I have the same steering trouble's as the complaint filed on mar. 03/19. I was told at the dealership that the lane assist has some steering control. (computer steering me) they also showed me how to turn lane assist off. I did notice the difference in control. Now a few weeks into driving with the lane control off, the car has returned to correcting itself and constantly tells driver that this system has been turned off. Has subaru made a boeing mistake?
CategoryService Brakes
DateOct 09, 2019
StatePA
Description
Brake failure on new car
CategoryUnknown Or Other
DateSep 13, 2019
StateNY
Description
My windshield and front passenger window are both cracked on my ascent. They both need to be replaced. This is the 2nd crack and windshield replacement on our ascent. The 1st replacement was in january 2019, just six months after purchase.
CategoryElectrical System
DateSep 08, 2019
StateOR
Description
Our ascent has been dying since june, which was almost a year from the day we bought it brand new (first ascent sold by our dealer). It has lost total power about 7-8 times now and we've had it towed to our subaru dealer three times. The first time they said it was a defective battery and gave us a new battery. The second time the dealer person said there was no problem and blamed me for leaving one of the interior lights on overnight thus draining the battery. The third time they kept the car for about a week and after that they said it was some sort of a loose cable and that they had fixed the problem. Since then the car has died two more times. The first one when my husband was camping with the kids (which has happened before while camping because of the opening and closing of doors) but luckily he had a "jump starter kit" which we had acquired after few times after our car died. And, that I must add that it is a tool that should come with every ascent! The last time was today. Probably because the kids left one interior light on again. They keep claiming it's my fault for leaving the interior light on overnight, and that the subaru technology reporting system has nothing about this. Isn't this an absurd? Unacceptable that a small little light can drain the entire battery power only overnight. I am not talking about headlights on overnight, it's only one interior light... And sometimes not even that, just the fact that we opened and closed the doors way too many times (eg while camping). This is very irritating and I think they should have this fixed.
CategoryEngine, Power Train
DateAug 29, 2019
StateAL
Description
At 16462 miles on odometer, while driving on hi way at 65 mph vehicle lost power and started smoking severely from the tail pipes. Pulled over and shut off. Restarted several minutes later continued to smoke and would not move. Towed to dealer, they stated the pcv valve broke apart, subaru wants them to tear down the engine to see how much damage was done. Still waiting for them to do anything, car is sitting outside in the service area not being worked on.
CategoryPower Train
DateAug 29, 2019
StateWA
Description
We are noticing periodic issues with the cvt in this new car. Occasionally we get a high-pitched whine, a sound like a belt slipping, a loss of power, and a sudden bump when the cvt seems to adjust to the situation and return power and normal driving. Internet is full of people reporting the issue. Took it to the dealer and got the usual deer-in-headlights response. They have a serious issue here. Most recent event I recorded was on 8/28 11;00 amish on I-5 north out of tacoma to seatac, driving at highway speeds.
CategoryPower Train
DateAug 27, 2019
StateCA
Description
When driving our ascent on both city streets and the highway we have experienced rpms jumping and squeaking/slipping noises coming from the engine unexpectedly. Its very disheartening to have issues with a brand new car that you've spend over k on. I have been able to capture some video of the control panel as this happens.
CategoryPower Train, Suspension
DateAug 19, 2019
StateMO
Description
We took our 2019 ascent in because we were hearing some weird noises coming from the front end roughly 5000 miles. Upon further inspection the subaru dealership informed us that there was an issue with the steering rack. They asked us to allow them to order a new steering rack and they would call us and setup an appointment to change out the rack. On saturday the aug 17th we went on a drive with a technician to show him what we were feeling in the transmission. He drove it for probably 15 to 20 minutes, several different speeds. He too noticed some weird shift points. Also could hear the front end. We left it there and called them today (19th) to find out that it isn't the steering rack. It's the coil springs hitting something causing them to chip. The technician stated, we will get with them on a new updated part and you can probably come in and swap out cars until we get the parts in. Meaning, give back service vehicle for ours. I told him at that point that I have no issues with them keeping it to reassure it's safe for our family to be in. He said ok I appreciate it I'll be calling you tomorrow. They also said that they did a torque converter dial in and that the transmission should be back to normal. Hopefully all is well and it does in fact fix the weird shifting and hesitation at all speeds. Accelerating and decelerating.
CategoryElectrical System, Electronic Stability Control, Engine
DateAug 10, 2019
StateTX
Description
My new vehicle has experienced complete electrical malfunction while driving. Vehicle unexpectedly turns on all warnings and disabled all safety features to include collision and blindside monitors. As indicated by many other subaru owners, the problems were diagnosed by subaru to be related to a loose transmission harness. So far subaru has not issued a recall to inspect all 2019 and 2020 subaru ascent transmission assembly. We are super scare of driving the vehicle with the idea that it can stall in mid driving.
CategoryElectrical System
DateJul 31, 2019
StateCO
Description
We had a serious electrical malfunction of our new 2019 subaru ascent that happened on july 27,2019 at approximately 11 am. The vehicle was parked in our driveway in the sun. The temperature was approximately 95 degrees. We loaded our dogs in the rear of the subaru ascent in metal wire crates. We then closed the hatchback using the button and the motor functioned properly to close the hatchback completely. My wife then got into the driver seat of the vehicle and attempted to start the car with the pushbutton start. The starter clicked on and the engine turned over once but did not start. She then pressed the start button again with no response whatsoever from the vehicle. The dashboard warning lights started flashing randomly. The main lcd screen in the center console turned blank and then reappeared in the home screen. No other electrical systems were functional. Specifically we could not open the rear hatch now as it is electrically motor driven and there is no way from the outside to mechanically open the hatch. This is a new 2019 subaru ascent that was purchased approximately 2 months prior and has only 1500 miles on it. My wife attempted to use the starlink help button inside the vehicle but that did not work. I disconnected the battery cables from the battery for a little over a minute and a half. I then tried reconnecting the battery cables and restarting the car but nothing worked. The car would not start even with jumper cables attached. None of the electrical systems were functional with the jumper cables attached. I had to obtain a bolt cutter and cut the crate apart to bring the animals out. I notified a my subaru dealer of this problem. They had us bring the car into their dealership on monday july 29. They stated they ran diagnostics and actually talked to the subaru support from corporate and could not find any defect in the vehicle. No fix was done
CategoryPower Train
DateJul 30, 2019
StateID
Description
When driving car at different speeds, the car loses power, rpm increase and decrease significantly accompanied by a screeching sound. The vehicle has about 15k miles and has happened four times within a three week period.
CategoryEngine
DateJul 29, 2019
StateIL
Description
Tl* the contact owns a 2019 subaru ascent. The contact stated that while driving at approximately 10 mph, there was an abnormal noise and the vehicle stalled. The vehicle was restarted and functioned as intended. The vehicle was taken to napleton subaru dealer (505 n perryville rd, rockford, il 61107 (877) 403-5984) on several occasions and was diagnosed that the overhead unit needed to be replaced. The vehicle was repaired. The vehicle was also taken to be diagnosed at jamesville subaru dealer (3519 ryan rd, janesville, wi 53545 (608) 743-9595) where they diagnosed that the stabilizer bar needed lubrication. It was unknown if the vehicle was repaired. The manufacturer was contacted and two case numbers were opened under 144125212915 and 1-459841535478. The failure mileage was 3,801.
CategoryUnknown Or Other
DateJul 29, 2019
StateNC
Description
Suspected impact from a small pebble while driving on highway. This resulted in a small chip on the upper right corner of the passenger side within the top 1/2" of the glass. Afforded no time to schedule a fix with a glass company. Within less than 24 hours, crack spread to the edge and from upper right corner down to the middle of the windshield (over 2 foot long) crack. The crack appears to be only on the surface of the glass. With prior vehicles, a small chip did not result in a quick to develop crack. Concerned about quality and durability of subaru glass.
CategoryElectrical System
DateJul 28, 2019
StateWI
Description
When trunk or doors are open more than an hour battery will drain to the point where the engine is unable to start. This has happened twice with my vehicle and I have heard reports from other ascent owners experiencing the same issue. From what I can tell the issue is caused by the door sensors remaining on as long as the door is open even if the engine and accessories are turned off. Vehicle was stationary both times it happened, parked in garage. All lights and other electronics were turned off, only door was left open.
CategoryWheels
DateJul 27, 2019
StateCA
Description
I as driving on the freeway at approximately 70 mph. A 'low tire pressure ' warming came on for a few seconds then went away. A minute later, my car started to swerve and was making a loud noise. I was able to cross 3 lanes to the shoulder, where I found a completely destroyed left rear tire. My car has less than 1,800 miles on it. I feel lucky to be alive.
CategoryEngine, Power Train, Vehicle Speed Control
DateJul 26, 2019
StateFL
Description
When holding speed constant between approximately 20-35 mph, or under very light acceleration in this range, vehicle seems to jerk, surge, pulse, or similar. It feels similar to being in the car with someone learning to drive a manual transmission.
CategoryUnknown Or Other
DateJul 14, 2019
StateWA
Description
We are hearing a thumping or knocking noise in the front right wheel well area. We notice this noise when the car is in motion on a rough road while driving, turning, or braking. The dealership we purchased our car from checked all running gear parts under the car, and steering components, to see if there were any visible problems. After a test drive by mechanic and another service department employee, they could hear the noise, but we're unable to find its source. We are wondering if any other owners of a 2019 ascent have experienced a similar problem?
CategoryPower Train
DateJun 14, 2019
StateCT
Description
Cvt appears to be faulty. While driving, rpms will jump up by 1-2k, stay at that level for a second or two, then drop down. When it drops, car will shudder or accelerate. Occassionally a screeching or grinding noise is heard. This has happened multiple times, but is not predictable. It has happened on the highway at speeds if 65 and above; and it has happened on city roads at speeds of 30. It sometimes happens multiple times in one trip; or it may go a week between events. Dealership has been unable to replicate it, says if they can't replicate it then the "best case scenario" for a diagnosis is for the transmission to fail and for us to be stranded. A internet search for "subaru ascent transmission problems" reveals that this is a rare problem, but seems to disproportionately affect ascents built in august of 2018. Subaru allegedly is replacing these transmissions once problem is diagnosed, but if it's a known problem then they should replace them all proactively.
CategoryPower Train
DateJun 10, 2019
StateCA
Description
Tl* the contact owns a 2019 subaru ascent. While driving 70-80 mph, the vehicle jerked forward and the transmission started to slip. The vehicle was taken to dch subaru of riverside (located at 8069 indiana ave, riverside, ca 92504, (951) 428-2314) to be diagnosed, but the mechanic was unable to retrieve a fault code or duplicate the failure. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 5,200. The vin was not available.
CategoryElectrical System
DateJun 04, 2019
StateMI
Description
I attempted to start my subaru ascent and it would not start. I contacted subaru's towing and they came and jumpstarted the car. The towing company informed me that subaru's ascent batteries are defective and that they have been forced to jump a number of them. I drove to work. The next morning, I woke to the same problem. I called subaru's towing service, and they came out again. I took the car to the dealership and they tested the battery, but the battery did not exhibit fail codes. Subaru would not replace the battery, despite the two failures. Since this time, I've had multiple battery failures and subaru continues to deny my request for replacement.
CategoryService Brakes, Service Brakes, Hydraulic, Unknown Or Other
DateMay 31, 2019
StateWA
Description
A couple of months ago, my wife started the car and backed off a parking lot. When she pressed the brake and felt wired - the brake could not be pressed down and felt like it's jammed somehow. The car did not stop even she switched the car to parking! It eventually stopped after hit a parked car behind. Because the speed was very low so there was no obvious damage to both cars. But after restarted the car, all the warning lights went on - rab, eye sight, at oil temp, low tire pressure, and the sun roof and sun shade not working.
CategoryPower Train
DateMay 29, 2019
StateNY
Description
Within 5000 miles transmission jump, rear gear not work and the rab light, dealer told me he must replace! I find a lot of story on website, people have same issue and same amount of mileage
CategoryElectrical System, Engine, Wheels
DateMay 16, 2019
StateTX
Description
Almost 9500 miles, raining outside wife driving normal speed (highway driving) and eyesight stopped working and check engine light came on. Vehicle still ran. Secondly took to local subrau dealership for 10,000 service they found nothing wrong and did service. Wife left dealership and noticed car pulling to left after tires rotated. Returned to dealership , they said it was normal feathering of tires. Worried eyesight and engine can be affected with rain. Also at a few hundred more miles we now smell burning oil on and off outside of car. We have also experienced high revving motor with no foot on gas pedal.(stationary when smelling burnt oil smell and motor revving. Also once high revving while my 17 year old was city driving. Love to drive the car, hope it holds up!
CategoryElectrical System
DateMay 13, 2019
StateOH
Description
Let the tailgate open for 4 hours and the battery died. Use the car to travel with dogs. Purpose of the car is to travel with dogs for field work. Cannot have it die or my dogs die without proper ventilation.
CategoryFuel/propulsion System
DateMay 11, 2019
StateOH
Description
Gasoline vapors in cabin and around car. After the vehicle has been parked, gasoline vapors are accumulating around car. We experience strong gasoline vapors in our enclosed garage after driving (appearing 10-15 minutes after turning car off). Also, after driving for even a short period of time, then turning the car off, then starting again, gasoline vapors enter the cabin through the vents (if non-recirculating). Dealer confirmed we gasoline mixed with our motor oil (dealer changed the oil, but didn't correct the problem). While this is alarming enough, the smell continues. The smell of gasoline in the cabin and my home garage is not health/safety risk for my family breathing in, but since subaru doesn't know a cause, could it be a risk for a fire. My family shouldn't be driving in a brand new car that is introducing gasoline vapors under normal operation. Others on message boards are complaining of similar issues which could point to a bigger problem. Thank you!
CategoryElectrical System
DateMay 09, 2019
StateIL
Description
The battery drains all the time locking the rear hatch. You can not access the car from the rear. If dogs are crated in the rear they are stuck & this can be dangerous. I had to climb through the rear seat unhook several anchors that hold the crates down, try to maneuver one side ways so as to get the door to open to get the dog out. If it was hot out or an emergency, this could have been a serious issue. It took about 20 min. To get this done. There is no override on this particular vehicle. The dealer said its the way it is. Until the battery gets jumped or charged, you can't get in the rear hatch.
CategoryEngine, Fuel/propulsion System
DateMay 01, 2019
StateIL
Description
Raw gas smell when vehicle is at idle or after being driven for a bit and parked in the garage. The smell comes thru the vents and fills the garage after I park the vehicle. Gas mileage is also being effected it seems, and is low.
CategorySteering
DateApr 18, 2019
StateNY
Description
While driving at highway speed the steering wheel will jerk slightly one direction or the other for what I am assuming are small imperfections in the road. Now that I've had this vehicle for 6 weeks, I have found that this happens frequently at highway speeds
CategoryService Brakes
DateApr 08, 2019
StateCA
Description
At 6700 miles, the brakes are rough and gives the car a very bumpy ride.
CategoryPower Train
DateMar 30, 2019
StateWA
Description
The subaru ascent was purchased august 2018 (about 7 months ago) and the car currently has about 14,000 miles. The cvt transmission began slipping around march 16th, 2019, causing intermittent vibration and loss of power when accelerating. This would occur at both low and high speeds, and would occur more frequently after the car had been driven for about 15 minutes. At highway speeds, the car would struggle intermittently to maintain speed. Initially the problem was sporadic, but with every day grew more frequent. After being taken to dealership to be evaluated, the dealer reported that while the technician was test driving the vehicle, complete failure of the transmission occurred and the car was no longer drivable. The dealer has ordered a new transmission to replace this failed one. Total time from onset of problem to transmission failure is about 2 weeks with regular daily driving.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateMar 20, 2019
StateMO
Description
Tl* the contact owns a 2019 subaru ascent. While driving 14 mph in a parking lot, the contact attempted to engage the eyesight pre-collision braking system; however, it failed and the vehicle crashed into a pole. The air bags did not deploy. A police report was not filed. There were no injuries. The dealer and manufacturer were not contacted. The cause of the failure was not determined. The failure mileage was 5,400.
CategoryEngine, Service Brakes, Suspension
DateMar 13, 2019
StateCA
Description
Within my first two weeks (200-300 miles) of owning the vehicle I was told by stevens creek subaru that the car was not safe to drive and here we are again. Another failed strut. So by deduction, it's unsafe to drive but that hasn't stopped subaru from putting me back in it, fully aware that the strut has failed verified at 20,000 miles but problem started 12,000 miles ago. In motion this is a problem everywhere. Safety issue. Subaru is not making me drive for almost a month with a failed strut, waiting on parts. Let's talk about brakes next... So they replaced the front pads with "special" brakes, hand delivered from japan. Why? What are these "special" pads and how are they different? I really want to know what's different about these? Are they softer? Will they wear out faster? I'm not honestly thrilled that they resurfaced the rotors. Again... Brand new car... Brand new rotors... Now they have extra "wear" as a result of the bad brakes from the factory and they will wear out faster. Would have preferred them to be replaced. This only adds additional out of warranty costs to me in the end. Especially if the new pads also wear quicker. Safety we just blindly applied the ecu firmware upgrade with no pre-drive test to verify the problem. Which was why the car was left overnight in the first place initially. So we have no documentation of the issue just that we flashed the firmware. From my tests the past two mornings it seems better and possibly resolved but again, this should have been properly documented and tested and was not. The surging engine condition / transmission gear ratio hunting problem was never verified by the dealer. They blindly flashed the firmware and also didn't road test after the fact. There also still an undiagnosed transmission problem. Additionally there's many more things wrong with my car but your form limits me to three at a time.
CategoryService Brakes
DateMar 13, 2019
StateCA
Description
2019 subaru ascent. Consumer writes in regards to brake failure. *ld *tr
CategoryElectrical System
DateMar 05, 2019
StateVA
Description
The battery keeps dying when I have the tailgate (tg) opened for extended periods of time such as when dog training. The first time my battery died, I was the last person on the training grounds. I closed the tg and lights were flashing and beeping for a few minutes. The battery died and the tg was shut and wouldn't open. I panicked b/c I could not get my dogs out and I was alone in a vast wooded area. This is a terrible safety issue b/c if I did not have cell phone coverage that day, my dogs would've been trapped in the car without water and I would have had to walk a very long way to get help since the subaru roadside assistance will not work without cell coverage. In feb., I was dog training in areas of georgia where there is no cell phone coverage. Three days in a row, my battery died. Fortunately, another member of our group jump started the car. The local dealer in tallahassee was shocked to hear that leaving the tailgate open would drain the battery. Subaru says this is how the car was designed. In addition to installing a new battery, they installed a battery disconnect switch, which I purchased to prevent my battery from dying. Every time you flip the switch to cut the battery off, all the presets go back to default and have to be reset. And now randomly all the warning lights now come on and the eyesight system fails b/c supposedly the system is sensing a drop in voltage when the battery disconnect switch is being used. It seems to me that subaru didn't think this through given that they market to the outdoorsy type of person, dog owners and campers. They need some sort of fix to correct this safety issue to allow owners to turn off the power to the tg when needed so they are not left stranded when they are 'off the grid' as their commercials tout. .
CategoryService Brakes
DateMar 04, 2019
StateWI
Description
Tl* the contact owns a 2019 subaru ascent. While driving at an unknown speed, the brake warning indicator illuminated on the instrument panel. After turning off and restarting the vehicle, the indicator disappeared and the vehicle operated normally. The cause of the failure was not determined. Kocourek subaru (2600 n. 20th ave, wausau, wi) and the manufacturer were notified of the failure. The failure mileage was 9,300. The vin was unknown.
CategoryElectrical System, Engine, Service Brakes
DateFeb 11, 2019
StateVA
Description
I was in traffic and the dash- started flashing and everything at once started shutting off and then brake was applied on its own. Very scary while in traffic- I have been waiting for a tow truck for over 3 hours. Dials: at oil temp flashes, all electronic things is all off and lit. Transmission and braking issues- all at once. City street braddock rd and I pulled off at kings park shopping center in front of wells fargo and cvs, stationary.
CategoryElectrical System, Electronic Stability Control, Steering
DateJan 23, 2019
StateNJ
Description
Have had electrical (radio/bluetooth) issues since 2 weeks after taking poccession. Been in for repair 4 times . No resolve loose steering is a big safety concern. While driving vehicle at an approx. Speed of 65 mph in windy conditions on nov. 3 2018 garden state pkwy the wind encapsulated the vehicle causing inability to control. Vehicle moved relentlessly side to side making a white knuckle experience. Side window lane departure lights were almost on constantly. Felt like the wind was lifting car from ground. Had to pull into 2 rest stops as stress of trying to control vehicle was unpredictable and stressful. As for electronic issues dealer replaced amplifiers and problem still persists new radio/phone unit ordered but not installed due to my filing lemon law
CategoryStructure:body
DateJan 21, 2019
StateCA
Description
When the vehicle is stopped with the parking brake set, the rear doors can not be open from the rear door handle. The child proof lock is not set. You have to press the unlock button on the front doors so the rear pax can exit. To me this is a safety issue because in an emergency when everyone needs to exit quickly, one has to remember to unlock the doors from the front door unlock switch to let the rear pax out. Subaru tells me that it's normal, and I think it should not be normal. This problem happens all the time. The doors lock automatically once the vehicle starts moving. I put todays date as when this happens since there is no "all the time".
CategoryPower Train
DateJan 09, 2019
StateVA
Description
Our ascent started having a squeal and rpm jump around 6000 miles. The car would only makes this noise on acceleration and would cause the car to lock up until the chain/belt would reseat and the rpm return to normal. It throws no warning codes but happens randomly but several times when it does happen. Was told it was a transmission issue, but subaru has replaced some and they are doing same thing. They told me to drive it like it is and service department was to file a claim with subaru to try to get them to initiate a fix from the subaru engineers. Totally not safe to drive at 65-70 and then it stalls out before it fixes itself.
CategoryVisibility/wiper
DateJan 09, 2019
StateCA
Description
My car was parked. I saw a crack in the windshield (cause unknown) on the passenger side that began at the top glass and descended, then heading inwards towards the mirror. Over the course of 2 days, it has extended past the mirror into the driver view. The subaru glass (agc automotive, dot-376, m8h4 as1, 30e, lamisafe) could be faulty.
CategoryVisibility/wiper
DateOct 27, 2018
StateCA
Description
I recently noticed the windshield has thousands of millions of glaring specks/dots when facing the sunlight in early morning or late afternoon. The windshield becomes so blurry and extremely annoying. This happens when I face lights even night times with oncoming vehicles kinda of glare. I cleaned with multiple solutions not going at all, one angle can be seen very grey colored dot. Took to dealer and also agreed with this. Not sure what are my next steps, but I want this nhtsa look at seriously. My car is just about 2 months and 2k miles on it as of now.
CategoryAir Bags
DateOct 14, 2018
StateCA
Description
Airbag sensor fault.
CategoryEngine
DateOct 11, 2018
StateCA
Description
Driving on freeway check engine came online suddenly. Eyesight turned off. Car became unstable, could not go past 60 mph. Kids in freking out. Very unsafe. Took to dealership. They could not figure out. I did online research and followed these forums https://www. Ascentforums. Com/forum/137-subaru-ascent-complaints-issues-problems/1981-check-engine-light-11. Html apparently early subaru models had 2 bolts missing in the engine airtight compartment. Atleast 2 other people have complained. I have driven so many miles subaru as not issued a tsb and a recall. I was planning to take legal action as this a unsafe thing to do. Please please please look into this. I hope you could ensure accountability and honesty w/ subaru. I am extremely frustrated. Did subaru deliberately hid this from consumers? Please check this forum thread again https://www. Ascentforums. Com/forum/137-subaru-ascent-complaints-issues-problems/1981-check-engine-light-11. Html
CategoryVisibility/wiper
DateAug 11, 2018
StateFL
Description
While driving on the highway in the right lane at the speed limit of 65 mph, the right rear window spontaneously shattered with no warning, no external impact, no other vehicles near by, and without prior impact to window.
CategoryForward Collision Avoidance
DateAug 09, 2018
StateOR
Description
Tl* the contact owns a 2019 subaru ascent. While driving 45 mph, the vehicle began to jerk violently to the point where the tires screeched across the road. There were no warning indicators illuminated. When the brake pedal was depressed, the vehicle independently accelerated rapidly into the distance. In addition, the contact stated that the brakes and steering wheel seized after minimal pressure was applied to the brake pedal in an attempt to stop the vehicle. Furthermore, the contact stated that there was a rumbling vibration underneath the brake pedal while the vehicle was in motion. The contact was able to coast the vehicle to a nearby gas station and contacted roadside assistance. The vehicle was towed to carr subaru (11635 southwest canyon rd, beaverton, oregon 97006, (503) 672-3370) where it was diagnosed that the eyesight assist safety feature malfunctioned. The vehicle was not repaired. The manufacturer was made aware of the failure and provided the contact with case number: 1-34973274988. The failure mileage was 700.

Who are we? We are Lemberg Law, a Consumer Law Firm

Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win.

Share your story

Does this ring a bell? Have you had a bad experience too? Sound off and share your experience with other visitors in the comment box below.

Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

See more posts from Brian Jones
6 COMMENTS
  • Susan

    My Ascent has spent so much time in the shop in two years, it’s a crappy car. Squeaky brakes, Multiple electrical issues, software updates,multiple recalls, check engine light comes on, has lost acceleration twice now while driving. It’s not safe.

  • TonyaJ126

    Leased a new Ascent in 2019…not even 1yr into the lease they had to replace the transmission. Subaru’s customer service Headquarters (the 800#) is very helpful but after my lease is up that’s it!!!! I was out of town and found out that other Subaru dealerships won’t help you if you have mechanical issues. That’s horrible!!! Even when I take my car into the service center, if they can’t find a problem on their computer they want to give you back the car. So you drive out with the same problem you went in for. Their ROADSIDE ASSISTANCE SUCKS!!!!! I waited for over 4hrs and realized I should just call AAA. AAA came in less than 30 minutes. Subaru Roadside Assistance NEVER Showed up. I will NEVER get another Subaru in my life!! I love the size of the car, and it’s comfortable…but I don’t feel safe taking it on a long road trip. I’m looking for another car and can’t wait for this lease to be up!!! I initially leased it with hopes to purchase after the lease was up. Most car issues happen within 3yrs so i figured if I had no problems I’d buy it. I wasn’t so lucky…but I dodged a bullet. I’m glad I can get rid of it next year.

  • Barbara R

    Have a 2019 Subaru Ascent. Has been in shop since December 16, two days shy of one month. Took it in for recalls. Was told that the computer was destroyed when attempts were made to reprogram it. Second computer was defective. Have been waiting for computer to come from Japan. Leaving the tailgate open drains the battery. Dealership gave me an after market battery and installed a battery shut off. This does not always help. I would like them to give me all of my money back so I can get a different car. I do not feel that this car is reliable. I am disappointed in Subaru.I have called SOA and have a case number. The representative said yesterday that she is still investigating.

  • Jk

    Bought the car in April and was in the shop for transmission problems. Had vehicle for 32 days had to wait to get the transmission in August . Back in two week later with glass in the sun roof cracked had for 9 days, back in the shop again for the windows fogging up when the air conditioner was turned off had the vehicle for 10 days, back in the shop again after 1 week check engine light on with 4 other orange light coming on they still have vehicle in the shop. Would not buy again

  • cynthia A

    Had my Subaru just over year now and its been jumped about 10 times for a dead battery and towed twice when the battery would not jump. The dealership repeatedly tells me “It’s because you don’t drive it enough” or “your reading lights were left on”. Well I am sick of excuses! I drive the car 4-5 days a week and check it frequently to make sure no lights are left on, yet the same issue keeps happening. One day you will go out and the car will not start. The last time I packed for dog training and everything working properly. Then went in to get the dog to leave and the car would not start! It would not jump either so got towed in. They had the same old excuses for the reason of the problem saying the passenger reading light was on(it wasn’t I was just out with the car and no lights were on). I told then I had seen in the past when car is jumped it causes some of reading lights to come on just by jumping it, but it was ignored. I am possible there is an electric issue in the car causing the issue but say they can not find anything. Its so frustrating having an unreliable vehicle!!!!! I get scared to death never knowing when is the next time I will go out to find the car dead again. They proceed to tell me to fix problem was to use duct tape to tape the lights so no one could turn them on, which would not work sense any pressure at all on the light cause it to turn on or cover then with something so can’t be use….like I really want my new car to look like a piece of junk with stuff taped to the ceiling. Another huge safety issue is when you have dead battery you are unable to open the rear hatch-a dangerous safety issue for family with kids or pets in the rear compartment of the vehicle. Would also be issue in case of an accident in trying to get folks out of the rear hatch. Also the cup holders are terrible will not hold larger size drinks from fast food places- they spill over or will not fit. Only things that fit well are small drinks or cans.

  • Hilary J

    I bought a 2019 Subaru Ascent and we have had it in the shop several times for screeching, lunging forward, losing power, scrambled computer brains. We want a refund!

Leave a Reply or Comment

Write a comment below to share online. Or, instead you can to our legal team.

Please select your star rating.

Briefly describe your experience Briefly describe your experience

What’s your name? What’s your name?

What’s your phone number? Please enter a valid phone number

Want to know if you could sue? Get a free legal evaluation Lemberg Law?

Get Your No-Obligation
Case Evaluation

Send a secure message to our legal team.

What’s your name? What’s your name?
What’s your email address? What’s your email address?
What’s your phone number? What’s your phone number?
Briefly describe the problem Briefly describe the problem
Confidentiality Guarantee: We keep your information completely confidential and will not send you spam or sell your information.