Electrical, brake, engine and transmission issues among the top complaints received by the NHTSA from vehicle owners
Subaru enthusiasts couldn’t have been happier to find out that the automaker was offering a three-row SUV. It seemed like the perfect way to expand the family with a car brand most people trusted. Even Subaru tagged this model with the “Love is now bigger than ever” tagline. The trouble is, there are lots of things that are bigger with the 2019 Subaru Ascent, including the difficulties.
Click on other model year to view more problems: 2020 2021 2022 2023
Battery Drain Problems
Thousands of Subaru owners have complained about battery drain problems in their cars. So much so that multiple class actions have been filed regarding Subaru battery drain lawsuit alleges 2016-2020 Subaru Outback and 2019-2020 Subaru Ascent vehicles have batteries that don’t have enough capacity to power the electrical systems when the vehicles are turned off. These cases are Dalen v. Subaru and Tomasian v. Subaru ( In re Subaru Battery Drain Products Liability Litigation)
In these cases it is alleged that Subaru owners must jump-start their drained batteries constantly and continue to charge the batteries to keep the vehicles going. The class action alleges even when Subaru replaces the batteries under warranties, the replacement batteries also suffer from the same battery drain problems.
2019 Subaru Ascent Complaint Summary
|Number of Complaints
|Unknown Or Other
Problems with the Electrical System
When someone gets behind the wheel of a new car, they expect that it will start without a problem, but that’s not the case with the Ascent model.
Here’s one of many negative reviews on Edmunds. “The ignition has been cranking up like an old car. It happened twice for now. The second time it happened the engine did not start and it showed check engine light. The service said they can’t replicate the problem so they had to do nothing. Is this happening to anyone else with the new ascent? The headlights are staying on for the whole time of the ride. The setting is in auto. I tried to change the settings but it’s the same. Before this happened I witnessed a ‘malfunction’ kind of situation. Like the headlights turning on and off several times in just a few minutes. (Even though I was driving I witnessed it because the console lights have also changed its intensity. – the console lights are less intense when the lights are on and vice-versa).”
With 20 service bulletins, it would be logical to assume the automaker would address these concerns, but it doesn’t happen. Instead, they document how to upgrade software, program the clock and connect to apps. While all of these functions are valuable, none of them matter if the SUV doesn’t start in the first place.
Don’t be stuck with a lemon. You have legal rights to cash, return or buyback.
The law makes Subaru pay legal fees.
We've fixed thousands of lemon problems. Message or call 877-795-3666 today.
Problems with the Brakes
Once a driver gets their Ascent running, there will be times when it needs to stop. The brakes are a vital component that makes this happen. When they don’t work correctly, the safety of the entire family is at risk.
One person wrote this about their new Ascent on Edmunds. “Waited a year to buy this vehicle. I was debating between the Subaru Ascent and Honda Pilot, and I chose the former because of how it drove and the 3rd row space. Right out of the Lot I drove to my brother’s house to show him the vehicle. I pull up and he tells me he hears a little squeak from the brakes. I figure the car just needs to be driven a little bit more and broken in. After a week I had driven 500 miles and the squeak was significantly louder. I was also experiencing a drag on the vehicle. When I took my foot off the accelerator the car felt like it immediately had drag. So I checked the average mpg and it was 15mpg! I drive like a senior citizen so this was a shock because the advertisement said the vehicle does 26/highway and 22/city. I even took the car on a trip for 250miles all highway on cruise control at 75 miles per hour and the car only averaged 21.9mpg. I called my Subaru service and they told me to bring the vehicle in and they kept it for a day and a half. When they got back to me they said there’s nothing wrong with the car. I asked about the mpg and they said I have to let it break in a little bit more. I’ve also been using all premium gas just in case it was the problem. Now the car has 1800 miles and I’m averaging 18mpg city and the squeaky brakes are still there.”
Again, we see no communication about the brakes on the Ascent, despite the numerous complaints. The automaker spends almost half of all the bulletins discussing equipment instead of significant parts. There’s very little talked about the engine, powertrain, brakes or other vital equipment. You know – the stuff that makes the car run.
Problems with the Engine and Powertrain
While discussing the major components, it makes sense to touch on the consistent complaints about the transmission.
This review on Edmunds sums it all up. “I really, really want to love this car, but, honestly, right now I don’t. I have never bought a brand new car, but I decided to do so after I had been rear ended last year and needed a new car. Shopped around and almost bought an Acura MDX (hindsight I should have!). I wanted something very safe and very reliable that would last me many years like my Honda Pilot had, and still is (1555,00 miles and not a lick of trouble!). Picked up my Ascent in September after I had ordered it in July. While driving I would notice that it shifted funny and that the RPM’s would go really high going up hills sometimes. I figured it was how it was supposed to be and never gave it much thought until one day it started shifting gears back and fourth driving at the same speed on level road. Took it for an oil change and told them about it and, yeah, it needed a new transmission. It also had to have the passengers side seatbelt replaced because it wouldn’t release after you buckled up. Then the entertainment center would go daffy when you’d try and make a call and radio would come on full blast when you were calling someone. So, they ordered a new transmission and new passenger side seatbelt and fixed everything which took 3 weeks. After having the car back for a month or so, and putting about 1000 miles on it, I’m now having transmission problems AGAIN! Seriously?? And, the seat belt does the same thing; not all the time, but it still does it. So, I just called service again and I am now waiting to hear back from them. Honestly, I don’t ever think I’ll buy another Subaru in my lifetime. I should have known better and just stayed with Honda.”
Report after report talk about needing a new transmission shortly after purchasing the Ascent. It seems that isn’t the only problem Subaru had with the powertrain. A recall labeled with NHTSA Campaign Number 19V519000 discusses how the driveshaft might disconnect. If this happens, the driver is at risk of crashing. To repair the problem, the entire driveshaft assembly must be replaced. It’s incredible they were willing to address this concern considering their lack of attention to anything else. It’s much more challenging to ignore problems when parts start separating from the car.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Subaru pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.