Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win.
Luxury sport sedans aren’t as easy to find these days, but the 2019 Cadillac CT6 continues to have a following. The automaker claims that this model helps to “Exceed expectations. Rapidly,” but owners are not in agreement. This vehicle suffers from a defective brake system and poorly-built structure.
Contents
Don’t be stuck with a lemon. You have legal rights to cash, return or buyback.
The law makes Cadillac pay legal fees.
We've fixed thousands of lemon problems. Message or call 877-795-3666 today.
NHTSA Complaints for the 2019 Cadillac CTS
| Complaint Category | Number of Complaints |
|---|---|
| Unknown Or Other | |
| Back Over Prevention: Rearview System Braking | |
| Power Train | |
| Electrical System | |
| Engine | |
| Seats | |
| Fuel/propulsion System | |
| Suspension | |
| Wheels |
Problems with the Electrical System
To ensure that everything runs the way it should, automakers must pay special attention to the electrical system. One minor fault can throw everything out of whack. Sadly, this Cadillac model suffers from more than just a few simple mishaps.
Here is one Edmunds review worth noting. “The Infotainment System (CUE) installed in the new 2019 CTS is defective from the factory and Cadillac doesn’t have any working replacements. The screen freezes when the inside of the car gets hot from parking outside. That means you can’t do anything requiring selections on the screen (configuring the vehicle preferences, setting up driver preferences, selecting Navigation, selecting Contacts or Phone, etc.). It also doesn’t recognize voice prompts to call contacts. The Audio Favorites you have stored are also unavailable.”
Unfortunately, Cadillac is struggling to get the electrical system to work the way it should. There are numerous communications within the company discussing various issues. One is noted with Service Bulletin #PIC6123F that states drivers receive an adaptive cruise control or lane keep assist unavailable message. While this might appear to be a short or malfunction with the software, it is actually caused by something far more disturbing. It turns out that when the car is parked in the sunlight or the cabin temperature rises, it can cause these systems to malfunction. Again, the design might say “performance,” but the operation says something different.
Problems with the Adaptive Cruise Control
Modern vehicles are designed to monitor speeds and adjust accordingly. With today’s sophisticated systems, there’s no reason for cars to put anyone’s life in danger the way that the Cadillac CTS does.
Just look at this NHTSA complaint. “I leased a Cadillac 2019 CTS in December 2018. The car’s engine accelerates sporadically on its own. It happened to me approximately 10 times while driving at very low speed, during stop and go traffic and as I was entering a parking spot. Three such events occurred within ten minutes while inching my way to merge and enter the Queen’s Midtown Tunnel in NY. Each time I managed to stop the car by leaning very heavily on the brake pedal and moving the transmission into the Neutral position. The dealer unsuccessfully tried to determine the cause of the problem, and the car was in his shop four times for over 20 days. Cadillac claims that they [were] unaware of any sudden engine acceleration problem. The latest proposal that Cadillac offered is to install a diagnostic device in the car with the hope that the fault will show up. In the meantime, Cadillac expects me to drive the car, endangering myself, innocent pedestrians and other fellow drivers.”
It turns out that Cadillac is dealing with a long list of customer issues related to driver-assist problems. Even Service Bulletin #PIC6013E talks about how adaptive cruise control can stop working. Some owners are getting an “ADAPTIVE CRUISE TEMPORARILY UNAVAILABLE” message on the car’s Driver Information Center whenever they attempt to activate the program. To repair it, technicians must perform a Multi-Axis sensor yaw rate sensor learn procedure, but that’s not guaranteed to repair the problems. In the meantime, it makes sense for owners to look for a model that’s actually “performance inspired” and not just designed to look like it.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Cadillac pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Back Over Prevention: Rearview System Braking, Unknown Or Other |
| Date | Feb 07, 2023 |
| State | NC |
| Description | The backup camera grid on our 2019 vehicle disappears most of the time when we start in reverse after turning on the engine. We have taken our vehicle into local cadillac dealership service departments over the past 3 years and they have replaced cables, backup camera, radio equipment, interface screen, etc. With no resolution. This issue with the backup camera grid also seems to be tied to a problem with loading profiles upon startup, radio issues, etc. We are writing to nhtsa because we feel that the backup camera grid disappearing is a safety issue. |
| Category | Power Train |
| Date | Jul 05, 2022 |
| State | IL |
| Description | The vehicle hard shifts in low gear and at low speeds. The hard shifting makes the car hard to handle in slow speed situations such as parking lots. Because the car lurches forward unexpectedly, it poses a safety concern toward nearby pedestrians. |
| Category | Electrical System, Engine, Seats |
| Date | Jul 15, 2021 |
| State | AZ |
| Description | Seat is adjusting during driving. Moving between presets. Setting position 1 automatically all the way forward. Heat in the seat turning on. |
| Category | Unknown Or Other |
| Date | May 31, 2021 |
| State | NY |
| Description | My 2019 cts cadillac cue screen shattered for no reason. I was not driving the car. I went out to the car on thursday, may 27, 2021 and the screen had shattered over night. The system is still working but it is hard to see the screen. The car is leased and only has 20,586 miles. I have only had it 2 years and 5 months. Is this my responsibility to repair or is it covered by warranty? |
| Category | Fuel/propulsion System, Suspension, Wheels |
| Date | Dec 06, 2019 |
| State | FL |
| Description | Bought a used car from auto boutique on 10/15/19 with car fax report showing no structural damage. When we test drove the car we notice the check engine light was on and a vibration. We were told to make an appointment and they would address the issue. Went on 10/18/19 for my appt, was there 8 hours to no avail, was told vibration was from a bent rim and that I would have to take car to a cadillac dealer for the check engine light. Made an appointment with ritchey's cadillac on 10/25/19 and was told the car was unsafe to drive, the gas tank isn't safe, 3 bent rims, the accident caused the airbags to deploy and were not reset properly, and this was one cause of the check engine light. The vibration and noise came from rear suspension bent in several locations, etc. I have a report from richie's cadillac stating above, plus pictures and a estimate to fix. I notified auto boutique that I wanted to return car fro refund but got the run around, all they said was all there cars are sold as is, the have the buyers guide that is signed with no boxes checked. There are no signs stating cars are sold as is. We traded the car in on a new vehicle and asked for a refund for the difference, ,000, I was told to return the car and they would fix the issues and call me when it was done, I stated it was too late for that because I had traded it for a new one because it wasn't safe to drive. We have an estimate to fix, photos and all paper work from the sale. |
| Category | Unknown Or Other |
| Date | Oct 29, 2019 |
| State | NY |
| Description | I leased a cadillac 2019 cts in december 2018. The car's engine accelerates sporadically on its own. It happened to me approximately 10 times while driving at very low speed, during stop and go traffic and as I was entering a parking spot. Three such events occurred within ten minutes while inching my way to merge and enter the queen's midtown tunnel in ny. Each time I managed to stop the car by leaning very heavily on the brake pedal and moving the transmission into the neutral position. The dealer unsuccessfully tried to determine the cause of the problem, and the car was in his shop four times for over 20 days. Cadillac claims that they unaware of any sudden engine acceleration problem. The latest proposal that cadillac offered is to install a diagnostic device in the car with the hope that the fault will show up. In the meanwhile cadillac expects me to drive the car, endangering myself, innocent pedestrians and other fellow drivers. |
Share your story
Does this ring a bell? Have you had a bad experience too? Sound off and share your experience with other visitors in the comment box below.
About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
See more posts from Brian Jones BE THE FIRST TO COMMENT