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Lexus sells a variety of hybrid models, but the 2018 Lexus NX300H is one of the few luxury hybrid crossover models. The newest lineup is said to have “more response,” but the automaker falls short with the manufacturing. Instead of creating a high-end model that people could be proud to drive, it created a faulty electrical system and malfunctioning brakes.
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NHTSA Complaints for the 2018 Lexus NX 300H
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Service Brakes |
Problems with the Electrical System
Whether it’s a hybrid or traditional vehicle, the electrical system is vital to operating the model. With this Lexus, there are troubles that are downright glitchy and annoying.
One NHTSA complaint reads as follows, “The contact owns a 2018 Lexus NX300H. Within weeks of the contact owning the vehicle it stalled several times without warning. The dealer was unable to duplicate and diagnose the failure. The contact was awaiting a response from the manufacturer to determine a repair remedy.”
Not only does this statement prove that the NX300H doesn’t have “more response,” but it also proves that the company doesn’t care to respond either. Instead, they have left a good customer hanging, wondering when the car is going to break down yet again. Sadly, it’s not the only electrical system problem. In fact, of all of the manufacturer communications, the electrical system receives the most attention. Service Bulletin #L-TT-0265-19 is just one example of what’s going on with the automaker. This states that the GFCI breaker will trip without a legitimate reason. If owners wanted a sub-par hybrid model, they could have chosen any number of other brands but didn’t expect this from Lexus. Instead of having a “Relentless Pursuit of Perfection” the company turns out to be a dud.
Problems with the Brakes
When the car is acting up, it’s helpful to have a reliable set of service brakes to fall back on, but that seems to be a problem with this Lexus as well.
Just read this NHTSA review. “I was parked at a stop sign on a city street with my foot on the brakes. Next thing I knew I was hitting another vehicle. My brakes unintended accelerated and my brakes failed. I could not stop this car for 2 blocks, I tried to place it in Park, and also turn the car off. The car would not stop. I kept my foot on the brakes but it just accelerated. I reported it to Lexus and according to Lexus, and independent analysis would come out and inspect my vehicle. The vehicle sat on the Lexus car lot for a month and was inspected a month later. Lexus notified me informing me that my brakes showed no evidence of failing. Well, either I am lying or Lexus is lying, or there is an underlying problem with the brakes that Lexus was unable to detect and choose not to admit because of the millions of dollars a recall can cost. It’s in Lexus’s best interest to deny my claim and wait for multiple of their customers to lose their lives before the company admits that there is a problem. I had no injuries and car I hit received no injuries. I was just so emotionally distraught that I haven’t driven in 3 months.”
Not only did this customer find out how well Lexus chooses to respond, but a quick look through the service bulletins shows that the company hasn’t issued any information about possible defective brakes. So, where is this “more response” Lexus? At this point, it looks like the only thing the company is getting more of is richer, off other people’s money, because the automaker isn’t fixing or acknowledging how much of a dud this hybrid vehicle actually is.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Lexus pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Electrical System |
| Date | Sep 16, 2020 |
| State | CA |
| Description | I have a 2018 lexus nx 300h, that we bought 2 years ago and had been bringing to the dealership for maintenance. Recently on august 31st, 2020 my right passenger mirror exploded with wires hanging out and mirror popped out- luckily I was a block away from my house running about 5mph, or my mirror would have flown in the freeway and may have cause an accident. Brought to the dealership but they said that I might have hit something since there was this thread like dent- (which they said could have happen due to the mirror popping out of its case.) still does not make sense to have a side mirror exploding. Its like if your car gets even the tiniest dent your mirror might explode. The dealership claims this is not covered by my warranty due to what they claim something flew or hit the side mirror. I keep on telling them - I was the driver nothing hit the vehicle. Hopefully this manufacturer take this seriously before any accident happens. |
| Category | Service Brakes |
| Date | Jan 05, 2020 |
| State | NC |
| Description | When I started the car, which has only 17,000 miles on it, the warning lights came on alerting me of brake failure. I was in my driveway & had not yet departed. |
| Category | Electrical System |
| Date | Jul 09, 2018 |
| State | CA |
| Description | Tl* the contact owns a 2018 lexus nx300h. Within weeks of the contact owning the vehicle, it stalled several times without warning. The dealer (lexus of serramonte, 700 serramonte blvd, colma, ca 94014, (650) 403-1086) was unable to duplicate and diagnose the failure. The contact was awaiting a response from the manufacturer to determine a repair remedy. The vehicle was not repaired. The failure mileage was 0. |
| Category | Service Brakes |
| Date | May 25, 2018 |
| State | LA |
| Description | I was park at stop sign on a city street with my foot on the brakes next thing I knew I was hitting another vehicle my brakes unintended accelerated and my brakes failed. I could not stop this car for 2 blocks, I tried to place it in park, and also turn the car off, the car would not stop. I kept my foot on the brakes but it just accelerated. I reported it to lexus and according to lexus an independent analysis would come out and inspect my vehicle. The vehicle set on lexus car lot for a month and the was inspected and a month later lexus notified me informing me that my brakes showed no evidence of failing, well either I am lying or lexus is lying, or there is a underlying problem with the brakes that lexus was unable to detect are choose not to admit because the millions of dollars a recall can cost, its in lexus best interest to deny my claim and wait for multiple of their customers to loose their lives before the company admit that there is a problem. I had no injuries and car I hit rec'd no injuries, I was just so emotional distraught that I haven driven in 3 months |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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