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Premium SUVs come in a variety of shapes and sizes, but the 2018 Land Rover Range Rover might be the most recognizable. With the promise that Land Rover is going to go “above & beyond,” customers are often thrilled to get behind the wheel. However, it doesn’t take long to figure out that the faulty electrical system and engine make this model a lemon.
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NHTSA Complaints for the 2018 Land Rover Range Rover
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Unknown Or Other | |
| Engine | |
| Visibility/wiper | |
| Power Train | |
| Vehicle Speed Control | |
| Fuel/propulsion System | |
| Service Brakes | |
| Steering | |
| Structure:body |
Problems with the Electrical System
Considering the cost of a Land Rover, one would expect a seamless and enjoyable ride in the cabin. Yet, the long list of electrical problems makes that impossible.
Here’s one Edmunds review to consider. “I was driving on a highway with my child when my 2018 Range Rover Supercharged lost power. It completely shut down- no acceleration, no steering, brakes. Not even a blinker to signal to any of the other cars on the highway that my car was broken down. It was the first time I had driven the car since bringing it in to the dealership for multiple faults. Before this near death experience, my husband and I experienced issues with the screen, the driver side door not closing, no ability to clear windshield when it is fogged up, issues with parking camera in addition to all the fault messages like suspension fault. I put less than 1500 miles on the car. It was certified pre-owned. Hopefully, Land Rover will do the right thing and get me out of this vehicle. This is my second Range Rover purchase.”
It turns out; there are two safety recalls due to the electrical system. NHTSA Campaign Number 19V603000 states that some vehicles with the Continental Surround Camera System have a malfunctioning display that won’t work when the SUV is put in reverse. Without this backup image, owners are more likely to run into something. What’s worse is NHTSA Campaign Number 18V625000, which says that the Autonomous Emergency Braking system could disable itself without warning, leading to a false sense of security for owners. If the system doesn’t intervene in time, a collision could occur. If this is going “above and beyond,” everyone would hate to see what it looks like to have the bare minimum.
Problems with the Engine
Aside from all those faults, the engine isn’t doing what it was designed to either. This is yet another source of contention for owners.
Here’s one more Edmunds review. “It broke down for the first time not but a few miles from the dealership on the date of purchase. The battery light came on even though the dealership said the issue was a fuel sensor which was repaired. They assured me this issue would not occur again. Then the check engine light began coming on and going off seemingly randomly. Not yet having a permanent tag for the vehicle while experiencing multiple issues in less than a month clearly points to this being a problem vehicle, right? Well Land Rover didn’t think so… they only said my vehicle didn’t yet qualify for a re-purchase because the dealership was continuing to service the problems I was experiencing.
The complainant continues…
So, if I understand that correctly, as long as they’re attempting to correct the problems, no matter how many I experience over how long a period of time, this vehicle isn’t a lemon deserving of a re-purchase even though I can’t drive it more than half the time. Yes, let’s allow that to sink in a moment…The initial breakdown issue continues to re-surface despite the dealership supposedly repairing the problem each and every time. I can’t know when or where I will be stranded. Good thing Land Rover Roadside Assistance is open during business hours on business days… oh wait, that doesn’t help me outside of business hours on weekdays or anytime on weekends.”
Land Rover isn’t attempting to hide any engine problems. In fact, the automaker has a long list of bulletins related to engine trouble. One such example, Service Bulletin #SFCC_MAR12_13 plainly states that the Check Engine Light can come on and create a loss of power for drivers. It turns out that Land Rover isn’t attempting to go “above and beyond” when telling it like it is. There’s no hiding the truth, the world already knows.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Land Rover pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Engine And Engine Cooling |
| Date | Feb 10, 2023 |
| State | OK |
| Description | The contact owns a 2018 land rover range rover sport. The contact stated that while driving approximately 65 mph, the vehicle started to decelerate unintendedly. Additionally, there was a rattling sound present under the vehicle. The contact stated that the check engine warning light was briefly illuminated. After pulling over to the side roadway and parking the vehicle, the vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine rod bearing had failed and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 36,000. |
| Category | Visibility:defroster/defogger/hvac System |
| Date | Jan 27, 2023 |
| State | MA |
| Description | The contact owns a 2018 land rover range rover velar. The contact stated that the driver's and passenger's side windows failed to defrost as needed. The contact also stated that the failure obstructed her vision while driving. The dealer was notified of the failure, and the contact was informed that the vehicle was previously serviced under nhtsa campaign number: 18v139000 (visibility). The manufacturer was also notified of the failure, and the contact was informed that the vehicle was not covered under recall or warranty. The vehicle was not repaired. The failure mileage was approximately 68,000. |
| Category | Electrical System, Service Brakes, Steering |
| Date | Oct 12, 2022 |
| State | NJ |
| Description | When I reverse in cold outside temperatures there is a very loud squealing noise. When turning wheel slowly left or right there is a loud grinding noise that gets louder when pressing the gas. When I turn the heater on over 2 notches a loud buzzing whistling sound gets louder the higher I turn the heater on. I have taken it to land rover and they tell me they couldn't find anything wrong but there is definitely something wrong. |
| Category | Unknown Or Other |
| Date | Sep 02, 2022 |
| State | AZ |
| Description | Passenger door would not open from inside or outside |
| Category | Electrical System |
| Date | Aug 21, 2022 |
| State | NJ |
| Description | 2018 land rover range rover hse v6, awd. Two issues: 1.) when shifting into reverse, the rear camera does not come up on the main screen and you have to shift back into park, wait a few seconds and then shift back into reverse. Sometimes it may take 2-3 times to do this for the rear camera to come up on the screen. I am running the latest software/firmware version that range rover has automatically sent out (checked by clicking on "update software" and it says you have the latest). 2.) when the rear camera does come up, there is a noticeable, choppy lag of the frame rate on the screen. This means that while you are moving, the lag on the screen is delayed and is not real time while you are reversing. This is extremely dangerous as approaching cars or potential humans could come into your reverse path and you won't notice it until it's too late due to the lag/delay of the camera. |
| Category | Power Train |
| Date | Jul 25, 2022 |
| State | TX |
| Description | We purchased this vehicle used with 33,000 miles (approx). We noticed the passenger side cv axle making noise when turning. We contacted a local jlr dealership and were told that this was a normal sound for an awd vehicle. The vehicle now has approx 60,000 miles and the sound has gotten much worse. I started researching the issue and there is a tsb for this exact issue (ltb01030nas2). We took the vehicle into a jlr dealership and were told that since it is out of warranty we will have to pay to get it fixed. This impacts the cv axle, in the tsb it plainly states the axle and bearings were improperly installed from the factory. This should be a recall and is definitely a safety issue, as the bearing can give way and you can lose the front passenger side wheel/tire. |
| Category | Exterior Lighting |
| Date | Mar 17, 2022 |
| State | IL |
| Description | the left side headlamp assembly is faulty. Recommend replacing the headlight assembly. This vehicle has 47000 miles 2018 why is this something that needs to be replaced this soon. |
| Category | Structure:body |
| Date | Mar 14, 2022 |
| State | CA |
| Description | On 3/5 we were out of state on vacation, after we completed shopping for the day I was placing my shopping bags in the trunk of the vehicle. My friend, unaware that I had not stepped out of the way activated the self closing trunk door. The door failed to detect that there was an obstruction (me) and closed striking me on the top left side of my head causing me to have a concussion. I was seen at my doctor's office days later due to the headaches and other symptoms from the injury and was diagnosed as resulting from a traumatic head injury. The door deactivated after striking me and had to be reset manually. However, my concern is that a sensor should have detected that there was an obstruction and stopped or not closed at all. Other makes and models will have an alarm and will not close when there is an obstruction. I called land rover today at 4:51 p. M. And the representative could not find anything in the owner's manual that stated there is a sensor of any type. The doctor placed me off of work but as I am my only source of income, I am unable to stop working in order to recover. My vehicle is available for inspection if needed. |
| Category | Engine |
| Date | Mar 02, 2022 |
| State | NC |
| Description | One or more rigid pipes in the coolant system failed when driving down the interstate. This resulted in almost immediate overheating and the computer curtailed engine power, apparently to prevent permanent engine damage. This was very dangerous, as I was in heavy 80+ mph traffic and lost power before I could pull off onto the shoulder. This is apparently a common problem, as the rigid pipes separate at the manufacturing seam. I was still under warranty, and land rover had us towed to the closest dealer which was 75 miles away. That dealer told me they had two other land rovers in the shop with the same identical problem, and that these pipes fail "by 50,000 miles every time" (I was at 47,500 miles). The pipes in question are on all the 5. 0 liter v8's used in land rover and jaguar products, but the failure seems more common on supercharged versions of the v8 (which I have). The pipes are under the supercharger and subjected to excessive heat/cool cycling which leads to failure. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Feb 14, 2022 |
| State | GA |
| Description | The vehicles auto stop/start does not function. I hear flushing behind the dash board once the vehicle is powered off and it makes weird noises for about 3-5 minutes before completely powering off. |
| Category | Engine, Power Train |
| Date | Jan 13, 2022 |
| State | PA |
| Description | Vehicle hesitates on accelerating from low speed. It is extremely dangerous and I have nearly been broadsided a number of times. From a rolling start at low speed, depressing the accelerator pedal has no effect.. It feels like an eternity until the engine comes to life. I would say at least two full seconds. And when it finally does come to life, it can be a neck-snapping shocking jolt that will cause passengers to scream. It is my belief that jaguar land rover north america is aware of this issue but has not addressed it for 2018+ l494 range rover sport's with the 5. 0l supercharged v8 engine. I have had the vehicle in at the dealer a number of times for this issue and they state that there is nothing wrong. This vehicle has 518hp and when the powertrain hesitates to respond to the accelerator pedal being depressed, it exacerbates an already very dangerous situation by ultimately slamming the car into gear in a very violent way. The powertrain / transmission is certainly not behaving normally. This is my 3rd range rover sport with the 5. 0l v8 engine, and neither of my two prior vehicles experienced this phenomenon. It seems to be applicable to the 2018+ models only. This must be fixed by jaguar land rover! |
| Category | Steering |
| Date | Nov 19, 2021 |
| State | OH |
| Description | In december 2020, this vehicle had been parked for approximately 30 minutes; after starting the vehicle, the "power steering electronic assist" light came on; there was no power steering available and it was almost impossible to steer the car. The car was towed to the land rover dealer; after 2-3 weeks, the repair was completed. They had to replace a wiring harness to the electronic power steering. We were never told why the harness failed. On november 15, 2021, the same issue occurred. The car had been parked for about an hour. Upon starting, the "power steering electronic assist" light came on again. Again, it was almost impossible to steer the car. Again, it was towed to the land rover dealer. Today, november 19, 2021 I was shown the problem with the wiring harness. Apparently, mice had chewed through the plastic wiring harness conduit and then into six wires of the harness itself. Since damage wasn't as bad as it was the previous year, the service department was able to splice wires back together to make the vehicle drivable again. This vehicle is parked outside in a parking lot 24*7, 365 days per year. There is no garage available. While we were lucky that the failure occurred when the vehicle was parked, we shutter to wonder what would have happened if the power steering had failed on the open highway traveling 70 mph, or even in town at slower speeds. It is almost physically impossible to turn the wheels without power steering. I believe land rover should come up with a beefier wiring harness that is less subject to failure because of mice or other rodents who may chew on the wiring. I am submitting this although I am not the vehicle's owner. I am his son-in-law. He decided to sell the vehicle immediately after the second incident due to the unreliability of the vehicle. |
| Category | Engine |
| Date | Oct 04, 2021 |
| State | HI |
| Description | Vehicle is experiencing the same malfunction as was recalled on 2019 and 2020 range rover evoque's for "excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance." after several minutes of operation, the engine cooling fan begins running at an abnormally loud volume and despite adequate engine temperature levels, does not stop running until operation of the vehicle has ceased. After much research regarding this issue I have found it to be apparent in several jaguar and land rover vehicle models apart from the 2019 and 2020 range rover evoque. One such consumer stated the fan spun in such excess that it dislodged and powered through the front hood of the vehicle which could have resulted in serious bodily harm. The problem has been reproduced with a service technician and is awaiting inspection by jaguar land rover in honolulu who have acknowledged by telephone that this is a known issue. The vehicle has not been inspected by police or insurance representatives. No warning lamps or sensors have indicated a malfunction of any sort, at any time. Recall in reference: service action n451 - ingenium i4 2. 0l petrol coolant pump operation (nas20. 06. 004) forums for reference: https://www. Discosportforums. Co. Uk/viewtopic. Php? T=10534 https://www. Fpaceforums. Co. Uk/viewtopic. Php? F=11&t=4603&sid=953c48af9ffffdfda9d8b755b243d08b&start=10 https://www. Epaceforums. Co. Uk/viewtopic. Php? F=8&t=560 |
| Category | Electrical System |
| Date | Jul 27, 2021 |
| State | CA |
| Description | Malfunction with sos system police have been notified multiple times while I was driving and police have come to my home 4 times in 3 days unable to communicate with sos system to notify that I am not in distress. If I end up actually needing help I can not use the sos which concerns me |
| Category | Electrical System |
| Date | Jul 10, 2021 |
| State | TX |
| Description | Dial shifter complaint about the car being place in park inside my garage, left the car door open to return inside the home and once I was 100% out of the vehicle as witnessed by my neighbors, the car went out of park mode causing damaged to the car and my home. What component or system failed or malfunctioned, and is it available for inspection upon request? (dial shifter) how was your safety or the safety of others put at risk? (in order to stop the car, I risked my life by attempting to jump inside a moving car to place it back in park mode. This was to avoid any further damage, hitting my neighbors house or any pediatricians walking/playing near by.) has the problem been reproduced or confirmed by a dealer or independent service center? This problem have been reported by other consumers. See articles below: https://www. Google. Com/amp/s/www. Cbsnews. Com/amp/news/range-rover-lawsuits-gear-shifter-deadly-rollaway/ https://www. Google. Com/amp/s/www. Itechpost. Com/amp/articles/70923/20170103/land-rover-under-investigation-over-flawed-gear-selector-knob-thousands-of-vehicles-may-be-due-for-another-recall. Htm has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? (this car have been towed to a local range rover dealership to address the complaint.) were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? (no symptoms) |
| Category | Electrical System |
| Date | Apr 12, 2021 |
| State | CA |
| Description | The center display screen turns black and stays that way for long periods of time. The climate control turns itself off and on. The backup display video stays on even after moving into drive and reaching the required speeds. Ive had no response from land rover customer service since december 2020 |
| Category | Vehicle Speed Control |
| Date | Mar 02, 2021 |
| State | MD |
| Description | Loss of total acceleration when changing steady speed to a higher speed. Rpm gauge moves and the engine revs up as the gas pedal is pushed with no acceleration of the vehicle and the loss of present speed. No power at all as if the vehicle was in neutral. This issue started after the vehicle reached over 50,000 miles on the odometer. This has happened four times in the last five months on the interstate doing speeds of 50 mph to 70 mph, just recently at 50 mph on the interstate trying to merge into traffic. |
| Category | Unknown Or Other |
| Date | Feb 16, 2021 |
| State | CA |
| Description | The gear malfunction after placed in park , came out of gear and rolled in reverse with out any warning. As a result I was injured |
| Category | Power Train |
| Date | Dec 22, 2020 |
| State | NY |
| Description | Tl* the contact owns a 2018 land rover range rover evoque. The contact stated that while driving the vehicle, the transmission dial disengaged causing the vehicle to become undrivable. On one occasion, the failure occurred while driving over a railroad track. The vehicle was taken to land rover huntington located at 1249 e. Jericho turnpike, huntington, ny 11743, where the transfer casing was replaced however, the failure recurred. The computer software was reprogrammed and the failures continued. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 20. The vin was not available. |
| Category | Unknown Or Other |
| Date | Nov 20, 2020 |
| State | CA |
| Description | Recall #: n481 was resolved and I need it updated in the system so that my car can be relisted for rental asap pls |
| Category | Unknown Or Other |
| Date | Oct 20, 2020 |
| State | CA |
| Description | The incident happened on freeway. I was driving my car at the speed of 60 -65, all of a sudden the car started slowing down and I pulled over immediately. As soon as I pulled over I could see the smoke coming out of the hood. So immediately got out of the car and started to contact roadside assistance but while in the process of contacting roadside assistance within couple mins the car started catching fire from the hood side then I panicked and called 911. Thanks to the fire service department ! They came by and put out the fire. Omg! My whole car except the rear truck was burnt. If I was inside the car for couple more mins I would not be alive to write this report. It was very scary and traumatizing ! I don't have any clue how this one happened all of a sudden and I could not believe my eyes watching the car catching fire . I strongly feel that I got a bad apple . In my opinion it looked like something was wrong under the hood as the smoke came from the hood . There was no accident involved and a car catching fire on its own is uncommon. This makes me anxious and scared . |
| Category | Electrical System, Engine, Power Train |
| Date | Sep 14, 2020 |
| State | TX |
| Description | Vehicle went from park to reverse by itself. Drivers door was wide open when my wife started vehicle and by it self it engaged in reverse and ran the door into a wall. The vehicle almost ran over my wife while she was attempting to exit the vehicle. Luckily she was able to jump back in and push the brake to stop the car. My son was behind the car loading items. Luckily he had moved seconds before. |
| Category | Unknown Or Other |
| Date | Feb 29, 2020 |
| State | CA |
| Description | There was a recall on this vehicle for the backup camera not engaging, land rover campaign n637. I have brought it in to the dealer three times to have this repaired. My backup camera still does not consistently work. Sometimes it works; sometimes it does not work. |
| Category | Electrical System, Engine, Suspension |
| Date | Jan 28, 2020 |
| State | PR |
| Description | Electrical and suspension problem |
| Category | Unknown Or Other |
| Date | Jan 22, 2020 |
| State | TX |
| Description | With fewer than 15k miles on it, the land rover windshield has retained four rock chips and a long crack across the front windshield glass with normal driving. This pilkington glass is extremely fragile and dangerous. I have contacted land rover and my local fort worth dealer because it is inside warranty period and I feel this is a safety issue. The windshield sustains damage outside the expected damage from the tiniest bit of gravel. This I my fifth land rover and my third windshield to replace. I have brought this to land rover's attention, but they continue to refer to it as "an insurance claim" though I am presenting it as a safety issue & asking that it be addressed in some meaningful way. The car was in regular highway traffic, travelling well behind other traffic when all three rock chips and crack occurred. Land rover service manager, robert smiley, has repeatedly tried to hand this problem back to land rover. Rather than look at the issue, they've referred it back to him and he has done nothing to address it for over a month. I was not offered a loaner, but told that "if [you] don't feel safe, then don't drive the car." mr. Smiley, joe quanguan, and land rover have treated my concerns about the safety of this window as a joke. I would like someone to address it and to document that this glass conforms to the standards placed upon imports by the us, if such standards exist. |
| Category | Engine |
| Date | Jan 16, 2020 |
| State | ID |
| Description | Vehicle was in motion at 65 miles per hour on a major highway. Within a few minutes of warning indicators showing that the vehicle's charging system was not functioning, the car began to jolt and loose power. The vehicle lost all power within a minute. Fluid was leaking from the vehicle. Hazard lights were not functioning. The vehicle was towed. The initial diagnosis was a failed pulley, requiring that the engine be replaced. |
| Category | Power Train |
| Date | Nov 12, 2019 |
| State | CA |
| Description | Rotary controller for gear was in park position. Driver exited the vehicle with driver door open and both feet on ground when vehicle suddenly shifted into reverse gear. Driver was unable to jump back into vehicle to press on brakes and was forced under the open vehicle door. Occupants including a baby were in the back seat. Vehicle crashed into a building with driver door impact bending forward to slow the crash before striking a tree and coming to stop. Vehicle is a total loss with frame and roof damage, pillar damage extensive front/side and rear damage, door was nearly torn off hinge. |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Nov 05, 2019 |
| State | NY |
| Description | I was driving in the left lane of highway and everything in car shut down. No acceleration, no brakes, steering, no electrical panel, no flashers, no blinkers. Nothing. More parts than iisted above were affected, but it only allowed me to select three |
| Category | Electrical System, Suspension, Unknown Or Other |
| Date | Sep 24, 2019 |
| State | NY |
| Description | To whom it may concern, my vehicle which is at 15,000 miles and about 18 months old, has been facing continuous failures on its electric and electronic components that affected the air suspension shutting down, emergency break locking up, sudden shut down of the middle main console, a shut down of safety features around mirrors and similar vehicle safety warning systems. The issues happen while driving. I took it back to my dealer several times and even the last time after service the car came back with an engine warning sign. I made multiple attempts with land rover to correct and stated that my family and I feel very unsafe and insecure not knowing what can break down next. When we asked if it is safe the company responded that we should make that determination without an engineering or technical background. The company also said they will take 30 business days to review our case however upon several reminders that we are not feeling safe, land rover opts to ignore or state that they do not have resources ie people to review these cases. I would like to enter into record that we did make many attempts to relay our concerns and if there are to be any accidents it is the fault of the company for continuously ignoring the seriousness of the case and total lack of care for passenger safety. I am writing on this venue hoping that you might be able to convince the company to pay attention to the matter. |
| Category | Electrical System, Fuel/propulsion System, Structure:body |
| Date | Aug 09, 2019 |
| State | NE |
| Description | purchased land rover 04/28/2018. As of 07/30/2019 it had 13,000 miles on the odometer. ' regular maintenance for vehicle followed, all at dealership, h&h land rover dealership, omaha, ne ' a drive down to overland park, ks from omaha on interstate 29. ' at approximately 10:40am on 07/30/2019, while traveling on I-29 (southbound), the vehicle lost power (at 70mph) the merge to the breakdown lane. The vehicle had 13,000 miles on it. Pulled over at mile marker 71. - at this point vehicle is in park and stationary. ' while on cell phone to ask for help with triple aaa, a "popping sound followed by hissing" was heard to the rear of the vehicle, this sound was similar to what you may hear when a tire blows. At this time we could smell smoke and burning rubber. This is when the engine was immediately shut off. ' a good citizen pulled over, in front of our vehicle, and started to run towards our vehicle. Driver still inside of vehicle not realizing that it was on fire. Fire was under rear under carriage. Later determined the citizen noticed the fire and wanted to make sure no one was in the vehicle. ' driver of burning vehicle opened door and looked towards the rear of vehicle to see large flames coming from undercarriage. |
| Category | Engine |
| Date | Aug 05, 2019 |
| State | VA |
| Description | Tl* the contact owns a 2018 land rover range rover sport. While driving various speeds, the vehicle shut off without warning and the check engine indicator illuminated. The contact took the vehicle to land rover of chantilly (4120 auto park cir, chantilly, va 20151, 703-679-4000) to be diagnosed, but the cause of the failure could not be determined. The vehicle was returned to the contact, but the failure persisted. The vehicle was taken back to the dealer to be serviced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 14,000. |
| Category | Electrical System, Visibility/wiper |
| Date | Jun 15, 2019 |
| State | NY |
| Description | The software of the car has a lot of bugs. The displays on the center console turns off , the radio connection comes and go and this is in nyc. A friend had his 2015 bmw to same radio station as my car and they were right next to each other. I was not getting any signal while his was playing. The car fogs and makes it very hard to see and drive. I had to take the car in for service 4 times in one due to this and software issue. |
| Category | Engine And Engine Cooling:exhaust System:emission Control:catalytic Convertor, Fuel/propulsion System |
| Date | Jun 06, 2019 |
| State | PA |
| Description | Tl* the contact owns a 2018 land rover range rover evoque. When the vehicle was started, there was an abnormal odor of fuel in the vehicle. Additionally, fuel was leaking from the vehicle. Occasionally, while driving, the vehicle hesitated and accelerated. There were no warning indicators illuminated. The vehicle was taken several times to jaguar main line (325 lancaster ave, wayne, pa 19087, (610) 915-8816) where it was diagnosed that the catalytic converter, fuel line, and seal needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and did not assist. The contact stated that a lawsuit was opened regarding the matter. The failure mileage was 10,100. |
| Category | Steering, Vehicle Speed Control |
| Date | May 12, 2019 |
| State | TX |
| Description | I am the owner of a 2018 range rover sport. I bought the car about 11 months back from land rover of san antonio. It current has just over 9,000 miles. I along with my family was driving in houston on the busy ih-10 feeder lanes and when I attempted to turn left on gessner road, the steering of my car locked for a few seconds, and then came back to normal function - in that split second my car slipped into the next turn lane. Fortunately, the car turning in that lane was behind us, and so we avoided an accident. Right then I saw some versions of the following messages on the display: "forward alert not available" "aeb not available (or working)" "power steering function reduced." right after the turn the steering again became impossible to move. I barely managed to maneuver my car into a strip center lot - it took an inordinate amount of power to turn the car and had to be done in multiple forward and reverse steps. Subsequently, I called the roadside assistance line, and they sent a flatbed to take the car to land rover houston central on old katy road. All of this happened around dinner time (7. 30/8pm) on saturday, 5/11. The dealership, of course, was closed by then and so the car is parked there waiting for service to look at what happened. This is my wife's car and she generally transports our kids in it. I was incidentally driving it yesterday as we are going to a family event. This could have been a big deal if there was a car in the next lane to us. It's hard to understand how the car would lock it's basic functionality (steering) midway at a decent speed. I looked online and there is some reference to a safety recall (n227 (nhtsa 18v-625)) - not sure if this is related. We received no notification at least from anyone regarding any recall on our car. |
| Category | Structure:body |
| Date | May 02, 2019 |
| State | OH |
| Description | The 2018 range rover sport has no failsafe in the soft close door mechanism; I found this out the hard way. As long as the latch catches, the soft close will engage. I was exiting my stationary vehicle when a gust of wind hit the door. My hand was still on the edge of the door when the latch for the soft close hit. My thumb was crushed between the door and the frame. I forced my thumb out while the door continued to tighten until fully closed. It's been nearly a month and my thumb is still purple. If the car would have sensed my thumb in between the door and frame, and stopped the soft close, I could have easily removed my finger with no injury. Instead, I spent the next 2 hours at the emergency room. I have images of the injury and a video demonstrating the safety issue. I am paranoid getting in and out of my range rover after what happened to me and I am very concerned for the safety of others (especially young children.) I have already taken my car into the dealership and spoken to the manufacturer. They told me that they have no rejection mechanism on soft close doors because it is not a federal regulation. I also learned that the head mechanic at the shop experienced a very similar injury while working on a car with soft close doors. I would like to discuss a product recall or a new regulation. For example, the door sill of cars equipped with soft close could require a warning sticker or the soft close mechanisms could even require a rejection mechanism. I am not the only person with this issue and land rover is not the only manufacturer that has this feature. Our mercedes has a similar option that has no safety mechanism and a lady is suing bmw because she almost lost her finger to a bmw soft close door. I don't want anybody to go through the pain that I felt or get more severely injured. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Power Train |
| Date | Apr 19, 2019 |
| State | PA |
| Description | Check engine light on and flashing while driving on a street. |
| Category | Electrical System, Unknown Or Other, Visibility/wiper |
| Date | Apr 01, 2019 |
| State | NC |
| Description | Lower screen module is going out |
| Category | Electronic Stability Control, Unknown Or Other, Visibility/wiper |
| Date | Apr 01, 2019 |
| State | NC |
| Description | The bottom screen module in my vehicle is constantly going out. I'm not able to operate any of my control features in the vehicle. I've contacted the manufacturer and I have yet to receive any assistance in preventing this issue or fixing this issue. The screen controls the heating, air and other safety options such as the drive mode, defroster and etc. |
| Category | Fuel/propulsion System |
| Date | Mar 28, 2019 |
| State | FL |
| Description | Sometimes when accelerating from a stop there is a delay, very dangerous. This has happened multiple times |
| Category | Visibility/wiper |
| Date | Feb 19, 2019 |
| State | NM |
| Description | In cold temperatures the windows fog up to the extent they start dripping. The defrost does little to solve the issue. It takes anywhere from 10-30 minutes depending upon the temperature. |
| Category | Visibility/wiper |
| Date | Jan 25, 2019 |
| State | IL |
| Description | When driving in cold external conditions, existing defrost system does not adequately clear the side windows (front and rear driver and passenger) even after 2018 recall and stated "fix". Max defrost capability does not clear the windows. Windows are completely fogged up making it impossible to have visibility to safely change lanes. Visibility is severely impaired making it a safety issue. Service technicians claim that it is fixed when it is not fixed. |
| Category | Electrical System, Visibility/wiper |
| Date | Jan 10, 2019 |
| State | SC |
| Description | 1. Car windows do not defrost when driving in cold weather. Especially the side windows greatly effecting visibility if having to turn or change lanes 2. Lower electrical panel goes out randomly while driving. This makes you unable to regulate temperature or change driving type. |
| Category | Service Brakes |
| Date | Dec 19, 2018 |
| State | CA |
| Description | The automatic emergency braking system is not functioning and it does not give a warning that the system is not functional. |
| Category | Service Brakes, Vehicle Speed Control:cruise Control |
| Date | Nov 29, 2018 |
| State | FL |
| Description | Tl* the contact owns a 2018 land rover range rover. While driving 72 mph with the cruise control activated, the vehicle stopped on its own. As a result, the vehicle rolled into the right lane and almost crashed into another vehicle. The contact was able to pull the vehicle over to the side of the road. There were no warning indicators illuminated. The vehicle was towed to land rover palm beach (7550 okeechobee blvd, west palm beach, (561) 209-7000) where the mechanic test drove the vehicle and found no failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 2,400. The vin was unknown. |
| Category | Fuel/propulsion System |
| Date | Nov 21, 2018 |
| State | MA |
| Description | Tl* the contact owns a 2018 land rover range rover velar. While the vehicle was parked, there was a fuel odor inside and around the vehicle. The contact received a recall notification for nhtsa campaign number: 18v087000 (fuel system, gasoline). The vehicle was taken to land rover norwood (located at 449 neponset st, norwood, ma 02062, (781) 619-9000) where the fuel rail was previously repaired; however, the failure recurred. The vehicle was not taken back to the dealer for the recent failure. The manufacturer was notified of the failure and informed the contact to schedule an appointment with the dealer. The approximate failure mileage was 10,000. |
| Category | Electrical System, Visibility/wiper |
| Date | Oct 10, 2018 |
| State | MS |
| Description | When the front windshield fogs up in the mornings/night, the defogger ventilation just below the front windshield, does not totally clear the condensation, leaving behind a big patch of condensation that obstructs clear visibility. Also, I am facing a major problem with the media screens and entertainment system since the time I bought the car. While operating the car,the two media screens turn off from time to time. Some days, only the media player and bluetooth connectivity does not work. From time to time, when I connect my phones (iphone x and iphone xs) via usb cable, the phone is not detected. This is not always the case, but it happens more often than I imagined. |
| Category | Tires, Wheels |
| Date | Aug 29, 2018 |
| State | FL |
| Description | Had a tire blowout at 5k miles. Rt 75 alligator alley in swfl. Cruise control at 72mph. No debris in roadway. No punctures in tire. No other vehicles around or would have resulted in very bad accident. Tire pressure monitoring system failed to tell me that my tires were 4lbs over the maximum normal psi range. Land rover chgs tire said everything is fine. One week later all 4 tires are still at 4 lbs over the second file was taken today 1 week after they adjusted tire pressure. Still over inflated with no warning. Recommend psi and no warnings came on to tell me. |
| Category | Electrical System, Electronic Stability Control, Unknown Or Other |
| Date | Aug 24, 2018 |
| State | MA |
| Description | The infotainment meant system which is the brains of the car is constantly failing to operate properly. The screen freezes leaving inability to control a/c, radio, bluetooth phone, climate, back up cameras. This vehicle has 4500 miles on it and has been in for service 3 times, it is now back at the deal a 4th time. The computer is erratic and constantly needs to updated. There have been 4 updates since I have owned the vehicle which was in feb 2018. Landrover is fully aware of the issues but refuses to do anything about it. I have tried repurchase and replacement, which was denied and now I have to go to arbitration with the state lemon law. The cars computer is an epic failure and crosses over to most of the 2018 landrovers . These failures happen at any time , they have occurred while stopped at lights, in standstill traffic, when turning the car on, or just when driving. There is always another surprise waiting when I get in my car. |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Aug 05, 2018 |
| State | WI |
| Description | Immediately after purchasing noted episodes of sudden loss of acceleration from a stop with vehicle warning lights. Repeated dealer visits failed to disclose source of issue. Finally on the interstate for a return dealer visit had sudden and almost total loss of engine power that resulted in near collision. Was only able to obtain speed of 48 mph with fully depressed accelerator. Second issue is episodes of complete and total failure of the cruise control to include total loss of radar proximity warning system while on the interstate. Thirdly have ongoing issues with touch screen vehicle controls, trailer tow package, failure of surround camera system, park assist system failure. In the first 90 days of ownership vehicle has not only been at the dealership multiple times, but also has been in the dealers possession over 50 days. Vehicle remains at the dealer as unsafe to drive for above issues that remain ongoing. |
| Category | Electrical System, Unknown Or Other |
| Date | Jul 30, 2018 |
| State | MI |
| Description | When trying to drive my wife's vehicle the gauges for speed, tachometer, vehicle status etc turn off. The two touch screens also turn off so cannot control any climate, radio, drive settings etc. It will come on intermittently and turn back off without warning. The car still operates but without any instrumentation. Unknown how this affects safety features such as airbags. When my wife drives it is less intermittent but happens from time to time. If I attempt to start the car sometimes it won't even turn on but after a couple minutes I can get it to start. It is push button. Have tried both set of keys. |
| Category | Electrical System, Visibility/wiper |
| Date | Jul 17, 2018 |
| State | CA |
| Description | Our new range rover is creating a squealing noise from the interior electronics/ac unit. It's similar to letting the air out of an inflated balloon by the spout. The pitch goes higher, lower, and all over like you are moving your hands when trying to make the balloon squeal. Our vehicle is now 3 months old, and has spent 2. 5 months in service. After recently getting our car back, the sound came back right away. The service dept. Is clueless, and already had put over 200 miles on our car "testing it in real world conditions." every dealership sales & service managers, including general manager of dealer here is hardly helping and clueless. This is from range rover newport beach, ca. Now this sound is worse, and makes you want to smash your head through the window; it's basically sound torture. Our windshield wipers have also never worked, which is extremely dangerous. However: 1) when the windshield wipers are set to on, 2) and the vehicle is in reverse, 3) then the rear window wipers come on for some reason. |
| Category | Structure:body:hatchback/liftgate |
| Date | Jun 15, 2018 |
| State | MA |
| Description | Tl* the contact owns a 2018 land rover range rover evoque. On multiple occasions, while the electronic liftgate was open, the liftgate erroneously attempted to close. As a result, the liftgate made contact with a person's back on several occasions while they were leaning into the rear of the vehicle. There were no injuries. The failure was not diagnosed or repaired. The local dealer (land rover of sudbury in sudbury, ma) was notified of the failure. The manufacturer was not notified. The vin was not available. The failure mileage was 1,000. |
| Category | Engine, Fuel/propulsion System, Vehicle Speed Control |
| Date | Jun 06, 2018 |
| State | PA |
| Description | The 2018 model has a significant throttle delay when accelerating the car from a stop, resulting in delay in movement after pressing the accelerator pedal. This can be very dangerous when turning onto busy roads and when accelerating at stop signs, as it takes 1-2 seconds before the car registers that the accelerator pedal has been depressed, and then jolts forward at a high speed to "catch up". Two land rover dealers (west chester pa and wayne pa) have confirmed that numerous customers have complained about this issue but they have not been able to fix it and have been researching solutions for months. The service manager in west chester pa confirmed that one of their service technicians, when testing this issue, was almost hit by a moving car in front of the dealership because the car he was driving did not react soon enough after he depressed the acceleration pedal. The wayne pa service dept confirmed that there is 0. 8 second throttle delay when testing another car (not mine). I formerly submitted a case to land rover jaguar of north america but they have not yet resolved this issue. These cars should not be on the road with this issue! |
| Category | Electrical System |
| Date | Feb 27, 2018 |
| State | DC |
| Description | After only five days of ownership, major components of the electrical system failed, particularly the displays on all of the driver information systems, including assistive services such as lane detection. The service center first stated that the problem eas serious and related to faulty wiring from the factory. They now contend that there is faulty software causing the system to fail. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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