“We are writing to express our sincere thanks and to convey how very pleased we have been, from first contact, with the services provided by your firm – in particular by the attorney who handled our case, Vlad Hirnyk.
Every e-mail sent or phone call made to your firm was answered not only promptly, but virtually immediately. Mr. Hirnyk patiently explained every legal concept – including what was possible and what was not – under existing state and federal consumer law.
Prior to contacting you, we had tried repeatedly to handle this matter without threatening litigation…to simply get Honda to repair their vehicle and honor their warranty. Over and over and over again, the car was returned to us in disrepair, with them even causing further damage by breaking a hose, failing to replace an engine cover, and leaving nuts and bolts loose and falling to the floor.
In the end, not only were they unapologetic, but they were dismissive – even of an attorney friend who called on our behalf. The case manager often took days or weeks to return phone calls, and when she did it was to assure us we had no option but to make our payments and live out the lease with this damaged, conceivably dangerous, vehicle – a vehicle which is our ONLY transportation and in which we regularly transport our three-year-old grandson.
We were in disbelief…not only that Honda was flagrantly intending to dishonor their warranty, but that they were equally flagrantly confident there was nothing we could do about it.
We realize that ours is just one small case among many – and many more serious – but are heartened by the fact that you accepted it and represented us with a professionalism that belied the small dollar amount.
Know that you, Vlad, and your firm did a good thing. You took on a big company for little people and righted a wrong. For this we are grateful.
Theresa and Mark S.