2018 Nissan Armada Problems and Top Complaints – Is Your Car A Lemon?

Vehicle structure, headlights and electrical issues among the top complaints received by the NHTSA from vehicle owners

Updated on Author: Brian Jones

Updated on Author: Brian Jones

The 2018 Nissan Armada remains one of the more popular full-size five-passenger SUV options. It’s no wonder why customers flock to the Armada with a tagline, such as “Drive with Precision,” yet there is nothing precise about this vehicle, except failure. The 2018 Armada contains a poorly built structure, reduced visibility and a faulty electrical system.

Click on other model year to view more problems: 2019

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NHTSA Complaints for the 2018 Nissan Armada

Complaint CategoryNumber of Complaints
Electrical System
19
Service Brakes
9
Unknown Or Other
6
Engine
5
Exterior Lighting
5
Power Train
4
Vehicle Speed Control
2
Forward Collision Avoidance: Adaptive Cruise Control
1
Fuel/propulsion System
1
Electronic Stability Control
1

Problems with the Vehicle Structure

A capable SUV, such as the Armada, should be built with the utmost quality, but this model can’t boast of that quality.

Just look at this Edmunds review. “For the most part, the exterior of the vehicle has a nice look.  That is until you start to drive it.  In another attempt to apparently shave cost off the vehicle Nissan has thinned the sheet metal for the body panels that flimsy.  In fact the hood is so thin that as you drive down the interstate the hood will flex and bend in the wind.  I assume it is only a matter of time the dents will start to show up on the doors and quarter panels due to this thin material as it will definitely not be able to withstand any type of impact.”

While the communications don’t have a lot to reveal about structure-related issues, there is one that stands out. Service Bulletin #NTB17-023b states that the outside mirrors are loose at the base, leaving them at risk of falling off. How does an automaker forget to correctly secure the outside mirrors? Objects may be closer than they appear unless owners can’t see them at all because the mirror fell off.

Problems with the Headlights

While the defective mirrors pose trouble seeing what’s alongside and behind the SUV, the headlights make it just as difficult to see what’s in front.

Here’s yet another Edmunds review to look at. “The headlights are horrible. Can’t see hardly at all on dim and bright has a yellow halogen light which sucks also. No excuse for this on a new vehicle”

While Nissan doesn’t want to own up to any headlight concerns, the company did make it clear that some adjustments will be denied under warranty. That statement is found in Service Bulletin #NTB19-106. So, owners are not allowed to even have the headlights adjusted to the proper location without worrying about paying for the procedure. Instead, they are expected to drive an SUV where the mirrors fall off and the headlights are cockeyed.

Problems with the Electrical System

The electrical system is used to run everything in a vehicle from the battery to the radio. One fault in these wires and it can cause several glitches throughout the entire SUV.

Here’s one example from an NHTSA complaint. “I went out to my vehicle which unlocked with my pod I went to start it and all the dashboard came on but the vehicle would not start. I jumped the battery and it started instantly so I took the vehicle to an auto store to check the battery which they stated was a great battery with a high charge. I have looked online to see that many people are having a problem with their Armada starting at times and have to do many things to get it to start. I have also heard after purchasing this vehicle that others around me are having the same problem as well. I never know if it will start when I get which is a major problem. This occurred as the vehicle was stationary in a parking lot.”

Nissan issued a massive recall related to the electrical system. NHTSA Campaign Number 19V654000 affects over 1.2 million vehicles. It turns out that the back-up camera fails to display the image, which can increase the chance of an accident. For whatever reason, the automaker doesn’t want owners to see what’s happening in front of or behind the vehicle. That’s evident when looking at the lack of backup camera, headlight brightness and defective mirrors. Driving the Armada is like traveling in a bubble, unaware of what’s going on.

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Complaint Data

CategoryUnknown Or Other
DateMar 13, 2023
StateOR
Description
Bci malfunction I went to start my car and had a bunch of warning lights in my dashboard along with my car not wanting to start. The alert my car gave me was bci malfunction. I don't see a recall but upon looking up the information about this it's really dangerous when switching lanes your car can apply the brakes on you and I have had my car for a year and 2 months and already having a serious problem like this? I'm upset! Repair hasn't been done yet but photos are showing what my dashboard looked like when it happened
CategoryExterior Lighting
DateFeb 12, 2023
StateAR
Description
Parts of the dash lights are not illuminated. Seems to be a trend on the 2017-2018 models according to forms I have read. Dash replacements are roughly 00 not including labor. Kind of steep to expect customers to pay with as many customers having the same issue.
CategoryElectrical System, Visibility:defroster/defogger/hvac System
DateFeb 09, 2023
StatePA
Description
The contact owns a 2018 nissan armada. The contact stated that while operating the vehicle, the multi-av display control unit would not display an image, and the driver was unable to control the front windshield defroster. The vehicle was taken to the local dealer who diagnosed that the control unit was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was also notified of the failure. The failure mileage was 70,000.
CategoryElectrical System, Engine
DateNov 27, 2022
StateTX
Description
This is a 2018 vehicle,but got a dead battery in early 2021. Got a battery change at that time, however having battery start issue again recently. Can start vehicle with a jump starter, however dealer said battery is still good.
CategoryExterior Lighting
DateNov 13, 2022
StateTN
Description
I have noticed that on my 2018 nissan armada, has roughly 82,456 miles on it , an I noticed the rpm between 7/8 don't light up like the other numbers ! And I noticed while driving on the speedometer between 0-20mph on the dash will blink in an out while driving , it does it pretty often, it will stay off quit a bit an then light back up.
CategoryElectrical System, Service Brakes
DateNov 11, 2022
StateKY
Description
I own a 2018 nissan armada that is getting ready to have its 4th brake switch replaced in this vehicle. This car is completely unsafe and an accident waiting to happen! This is a known problem in the 2018 nissan armada and it is a huge safety concern.
CategoryElectrical System, Visibility/wiper
DateOct 05, 2022
StatePA
Description
We have a nissan armada that the multi av unit / computer has failed (part # given to us is 283876gy4d). The vehicle is barely 4 years old. We were quoted a ,800 repair and nissan has told us there is no help they can provide. Despite having purchased a 7 year 100,000 mile limited warranty this part isn't covered. Investigating online into the issue we have found that this component is problematic in many vehicles and has service bulletins associated with it. Nissan is stating that because it is gps, radio, and cabin comfort it is not a safety issue. However, it goes beyond that. We have stated several times to nissan, that as this unit continuously reboots and malfunctions the windshield defrost / fog clearing aspect of the vehicle does not work. We have had several instances where we've had to pull over in less than desirable locations in order to manually clear our windshield. As the windshield fogs up, you can't see. Given our climate and terrain, the windshield inside can fog up instantly and without warning. If the defrost isn't working, we have to clear the windshield with a towel. This generally is a multi-stop event as it does not stay cleared very well without proper airflow. Also, the constant rebooting of the display unit is a serious distraction to the driver. The screen continuously cycles through multiple screens and the day night recognition function does not work. So if it is night time, the bright screen continuously reboots in front of your face. It is unacceptable in a 4 year old vehicle to have these issues and nissan offer nothing and not acknowledge the fact that their vehicles have a serious safety issue. This part is a problem and no amount of "normal wear and tear" explains its failure. It is simply a faulty component from the manufacturer. My wife regularly has our 3 children in the car with her. It is not a good situation. Even if nissan offered to pay for the part and I the labor I would be happy. To acknowledge nothing is unacceptable
CategorySuspension, Unknown Or Other
DateAug 26, 2022
StateNY
Description
While traveling w/b on i78 into pennsylvania I noticed my car suddenly veering to the left. I stopped at a toll booth to proceed to the next exit to check on the problem and as I accelerated out of the toll booth the car began to fishtail wildly. After being able to bring the car under control I pulled off to the shoulder expecting, from the sound of the scraping metal, to find a blown tire. When I checked on the r/r tire I noticed it seemed to have collapsed and that the lower control arm had broken from the frame of the car leaving the car inoperable. I had the car taken on a flatbed to the nearest nissan dealership.
CategoryElectrical System
DateJul 27, 2022
StateTX
Description
We have had to replace the brake switch multiple times for this vehicle. The brake switch controls starting the vehicle, break collision intervention sytem, vehicle operation, etc. The brake switch goes out with no warning. The brake switch has also gone out during vehicle operation on the road (I. E. Vehicle dies while driving). Being stranded with no warning and vehicle stop working while driving are serious safety concerns. The vehicle has been inspected by a nissan dealership and they reported no other problems with the vehicle other than needing to replace brake switch. The nissan dealership could not give a reason as to why the brake switch keeps going out. Google searches indicates may owners of this same vehicle have the same issue and is a major problem that nissan will not address.
CategoryElectrical System: Instrument Cluster/panel
DateJul 27, 2022
StateOK
Description
The contact owns a 2018 nissan armada. The contact stated that the lights needed to illuminate the speedometer and tachometer were inoperable. The dealer was notified of the failure and informed the contact that the instrument cluster needed to be replaced and it was a known failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vin was not included in a recall associated to the failure. The failure mileage was approximately 62,000.
CategoryEngine, Unknown Or Other
DateJun 07, 2022
StateTN
Description
Component or system unknown other than personal research. Suspect break sensor or possibly called stop lamp. Again, not positive. My armada randomly will not start, leaving me stranded many times (with children). When I push the start button, sometimes the car shakes while making a horrible sound and trying to start but never starts. It has to be jumped off before it will start. Sometimes, it just clicks and does nothing. We took to our local midas, who found no codes triggered, battery, alternator, starter etc all good. We drove another week and it happened again so this time we took to the nissan dealership. Again, they checked everything, found nothing. Upon researching myself, I'm finding many people having this same issue yet nissan team has no clue what to fix. I'm stuck driving a car that leaves me randomly stranded or doesn't start at all for me to even leave my house. I tried looking up the part myself and adding a new one (desperate to find the issue) but I'm not car savvy and can not locate the "easy" piece near my break pedal. I'm getting desperate and should not have a car with less than 70,000 miles leaving me stranded. No warning lights appear.
CategoryForward Collision Avoidance: Warnings, Vehicle Speed Control
DateJan 17, 2022
StateFL
Description
The forward emergency braking light has been on and off intermittently. The other days while driving on the highway at approximately 55-60 mph the light on the dash suddenly came on and the car applied the brakes by itself coming to a complete stop. There was not another vehicle in front of me and I almost got hit from behind.
CategoryElectrical System, Engine, Service Brakes
DateJan 06, 2022
StateKY
Description
My nissan armada is 4 years old with 42,000 miles and has needed two brake switches replaced on it to date. This is ridiculous! This car is completely unsafe. It has failed to start more times than I can count, and it most recently broke down on my on new years day. I had to have it towed. I have reported this issue to nissan and they have done nothing to help make this right! I am now starting a facebook group (of other nissan armada owners that are experiencing the same issue) to file complaints against nissan for this. This is a serious safety issue and needs to be resolved.
CategoryElectrical System, Exterior Lighting
DateOct 29, 2021
StateIN
Description
Lighting for speed and rpm indication failed. Unable to read speed at night. Lighting is not individually replaceable. Entire cluster must be replaced.
CategoryBack Over Prevention: Warnings, Electrical System, Forward Collision Avoidance: Adaptive Cruise Control
DateAug 27, 2021
StateAL
Description
The display control unit (dcu) has failed in my 18 armada. My vin is not part of the recall with the other 18 armada models. The safety features of the collision warning system does not work because the dcu has failed. The back up camera does not work because the dcu has failed. This is a pedestrian safety issue. The navigation system does not work because the dcu has failed. None of the control panel buttons on dash or the steering wheels work because the dcu has failed including the cruise control. The nissan dealership has confirmed it is the dcu but it is not under the recall with my vin, however it appears all 18 armada's have been recalled due to the same issue. No warning lights appears, the display screen stopped working only displaying the nissan symbol. I would like my vin added to the recall list for the dcu so the vehicle can become safe to myself and others.
CategoryElectrical System
DateMay 17, 2021
StateWV
Description
The contact owns a 2018 nissan armada. The contact stated that while attempting to restart the vehicle, the vehicle failed to start-up with the lights on the instrument panel flickering on and off. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The vin was not available. The failure mileage was 50,000.
CategoryElectrical System
DateMar 19, 2021
StateFL
Description
Tl* the contact owns a 2018 nissan armada. The contact stated while driving 30 mph, the instrument panel went blank. The contact stated that there was no warning light illuminated. The vehicle was taken to greenacres nissan (5353 lake worth rd, greenacres, fl 33463, (561) 537-5300) to be diagnosed. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 41,150.
CategoryBack Over Prevention: Rearview System Braking, Electrical System, Service Brakes
DateFeb 05, 2021
StateMD
Description
Several times the engine will not crank and will not start. Can take up to 10 minutes sometimes before vehicle will start, leaving driver stranded. Twice now the bci malfunction (backup collision intervention) error came up on the dash along with other lights immediatly after engine startup. First time at 23,027 miles, and now recently at 32,081 miles. The first time, dealership said they "could not replicate the problem." this recent time, the dealership said there was a service bulletin to replace a stop lamp switch (ntb20-065). We'll see if the problem is actually fixed. This should really be a recall considering the shear number of similar complaints about this issue. Plus the brake lamps may not work consistently, elevating the risk of a collision if other drivers aren't aware the vehicle is slowing down.
CategoryPower Train
DateJan 06, 2021
StateVA
Description
While driving the vehicle has displayed an intermittent transmission shudder at low speeds when accelerating from a stopped position. This occurs at speeds between 20-40 mph. The shudder can be felt through the floor into the seat and appears as if the transmission is searching for a proper gear. Under hard acceleration/freeway driving the issue does not present itself. The vehicle has been into both my nissan and infinity dealer. Both technicians who inspected the vehicle confirmed feeling the shudder. Driveline service was performed at nissan and the ecm received the most current update. Nissan technician advised that this is a known problem with the armada and that the shudder is due to the computer trying to find the optimum transmission shift points for the best fuel economy. I brought the vehicle to my infinity dealer after learning that the issue is known to exist in the qx56 & qx80 as well as the armada as the vehicles all share the same components. My service technician drove the vehicle and also confirmed the shudder occurring intermittently under certain driving conditions. I requested that they search for the most current update which would be the "e" update, unfortunately this update only applies to models prior to 2018. Service tech advised me to continue to drive the vehicle normally as this is not a mechanical issue, but a software issue. He also confirmed that nissan / infinity are well aware of the issue and have done little to nothing to provide a tsb, computer update, or permanent solution. He further advised that a transmission replacement, rebuild, or major servicing would not resolve the issue as it is software related. It is deemed very common. This is unacceptable in a ,000 vehicle. Nissan needs to resolve this issue instead of having dealers advising owners this is normal. My concern is a transmission failure while driving.
CategoryElectrical System, Service Brakes
DateDec 28, 2020
StateWI
Description
Yesterday I was sitting in a drivethru and all of a sudden the bci warning light came on the dash and a couple of other dash lights. Drove straight home and now the vehicle will not start. I will have to get a tow to the nearest dealer. Good thing I drove straight home otherwise I would have been stranded somewhere. My armada only has 38,000 miles on it.
CategoryElectrical System, Exterior Lighting
DateDec 11, 2020
StateTX
Description
Electrical system issuses. So far needing to replace o2sensor, parking assist sensors, dash speedometer assembly, rear camera assembly. Other issuse not repairs as of yet, driving stability, auto head light sensors, what ever controls storing radio stations, fluctuating battery voltage while driving: fluctuates from 10 volts to 17 while driving.
CategoryElectrical System, Service Brakes, Unknown Or Other
DateOct 15, 2020
StateGA
Description
During normal driving, bci light will appear and then all dash warning lights and car will handle sluggishly. Upon stopping and attempting to restart car, vehicle will not start for upwards of 30 minutes. Once vehicle is in park and vehicle is restarted... Gear shift cannot be moved from park to drive. This has endangered my family by occuring at traffic lights at busy intersections and unprotected railroad crossings. Please investigate this before someone is killed because of this defect.
CategoryEngine
DateSep 23, 2020
StateNY
Description
Vehicle tends to lose power when gas pedal is engaged. When foot is off the gas and brakes are applied while idled at traffic light vehicle tries to accelerate. I constantly have to be mindful to keep brakes firmly pressed.
CategoryService Brakes
DateAug 17, 2020
StateTX
Description
While driving car will start acting weird as though I'm have a little difficulty accelerating. Then a light will come on that looks like a car with a windy road. Then after a minute or two a ton of other lights will come on and an alert of bci malfunction will appear. Tried to google to see what other people have done to resolve and some have said that they have to pull over because the car has actually shut off on its own. So, I always try to pull over and turn the car off and back on. Sometimes the car will not turn back on and it will leave me stranded. I also have been in park when the alert came on and it would not allow me to shift into drive, again leaving me stranded. Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryPower Train
DateAug 07, 2020
StateSC
Description
Transmission will not shift gears properly , causing vehicle to stall in traffic this is the second time this has happened with this vehicle , 1st time nissan replaces transmission and now this happens again
CategoryService Brakes
DateAug 07, 2020
StateNC
Description
We have almost had a couple of accidents due to brakes automatically engaging. First we were backing out of driveway with nothing around but the vehicle implied brakes in the middle of the road. Luckily the vehicle that came barreling down our road slowed down until the vehicle finally let the brake off. Then 4 more times when driving applying brakes randomly! This is not safe. Luckily, we were not on the highway. Brakes continue to apply randomly without the safety surround sensors activated! Vehicle is at dealer today!
CategoryElectronic Stability Control, Unknown Or Other, Vehicle Speed Control
DateAug 03, 2020
StateNM
Description
While driving, the brakes will engage involuntary and most the lights on the dashboard light up. A message bci malfunction appears. Car can not accelerate at a safe speed until car is parked and restarted. Sometimes it will not start up immediately, leaving the occupants of the vehicle stranded.
CategoryElectrical System, Service Brakes
DateJul 25, 2020
StateUT
Description
7/25/2020 nissan armada platinum reserve - while driving down the canyon, I had the brakes start applying themselves then all the lights on the dash came on with a message "bci malfunction." we were able to get pulled over safely and turn the car off. We then restarted the car and the light came on again, so we repeated the steps and the light went off. At our next stop, the car would not start no matter how many times we tried from the normal push button start. We were finally able to get it start by using remote start on the key fob. This is a major safety concern that is an ongoing issue with nissan armadas and infinity qx models, based on multiple forums online. This should be addressed immediately before someone get severely injured or even killed. 60k vehicle with 40k miles on it.
CategoryPower Train
DateMar 07, 2020
StateSC
Description
On 5 separate occasions 2 on the same trip, whn traveling down interstate vehicle will not pull, like its stuck in a gear and will not shift . Happens around 80 mph. Creating a dangerous situation when vehicle will not speed up and slows down from 80 mph to 65 and will not gain any speed, this has almost caused a wreck 3 times all on the interstate. This vehicle has been to dealer 3 times for same issue, 1st time nothing found per them, second time replaced transmission valve body, 3rd time replaced transmission. Still not repaired
CategoryEngine, Fuel/propulsion System
DateMar 01, 2020
StateSC
Description
Code found :p0138 (02), code found :p0138 (pd) 02
CategoryElectrical System, Service Brakes
DateFeb 06, 2020
StateNJ
Description
Vehicle suddenly would not start on 12/21/2019, thus leaving my family and I stranded in a brand new vehicle. (reported to nissan roadside assistance) bci malfunction warning (see photo) and the vehicle began to automatically apply the brake as I was driving and I could not override it. I feel this is a safety issue, as I had no control over the vehicle whatsoever. Vehicles automatic emergency braking system applies the brakes while in motion and when I do not intend for the brakes to be applied, causing severe anxiety and fear of driving my brand new k vehicle
CategoryElectrical System, Power Train
DateDec 17, 2019
StateTX
Description
The engine loses power suddenly and unexpectedly (check engine light turns on). With the loss of power, vehicle loses speed and acceleration. This situation has happened on four different occasions. In all cases the loss of power happened while driving, three of the times while driving on a major highway (I-10). The sudden loss of speed creates a hazardous situation for me, my passengers and any drivers around me. In all cases I have taken my vehicle to the dealership that I bought the car from, mossy nissan in houston (mn). The first time I had this problem I stopped at a shop close-by and the mechanic at the shop reset the engine and fixed the engine momentarily. Details of each visit are: event #1: 05/14/19 - a mechanic at a shop near to where the problem happened connected a hand-held device to my vehicle. The device issued a code. The easy fix was to reset the engine, which I agreed-to do since the car was undriveable. The following morning, I took my vehicle to mn service. I detailed the problem and the code given by the hand-held device. Mn was not able to address and fix the issue. Mn suggested that if the problem happened again to drive my vehicle to mn without resetting so that they could diagnose. Event #2: 06/12/19 - same problem again (loss of power, speed and acceleration). I drove the car to mn. Per mn, the problem was a harness that was replaced, and this took care of the problem. Event #3: 08/12/19 - same problem again. I drove the car to mn. Per mn, the problem this time was the ecm computer that was replaced, and this took care of the problem. Event #4: 12/2/19 - same problem again. I drove the car to mn. Per mn, the problem this time was a motor relay that was replaced, and this took care of the problem. This is an unreliable car and even driving short distances is stressful as I am afraid of this recurring problem happening again. Thank you
CategoryElectrical System
DateDec 05, 2019
StateMD
Description
Radio and display all went out while I was driving. Had to pull over, shut the vehicle all the way off, restart just to get everything to come back on. 2018 nissan armada, with roughly 68k miles.
CategoryElectrical System
DateNov 21, 2019
StateAR
Description
I went out to my vehicle which unlocked with my pod I went to start it and all the dash board lights came on but the vehicle would not start. I jumped the battery and it started instantly so I took the vehicle to an auto store to check the battery which they stated was a great battery with a high charge. I have looked online to see that many people are having a problem with their armada starting at times and have to do many things to get it to start. I have also heard after purchasing this vehicle that others around me are having the same problem as well. I never know if it will start when I get in which is a major problem. This occured as the vehicle was stationary in a parking lot.
CategoryStructure:body, Unknown Or Other
DateMar 15, 2019
StateLA
Description
Bought a new 2018 nissan armada in dec 2018 in the evening. Not thinking much about it purchased my new suv and drove home. Shortly after my purchase I noticed in the sun that my truck paint didn't look quite right. After washing I noticed a couple paint chips around the door area that were quite significant. Contacted nissan promptly about this issue. After taking to a nissan collision center and being told its a bad quality paint and will only be correct with being stripped down to the metal and redone, this was completely disregarded by nissan. They then sent me a "specialist" who told me that paint chips are common and that my orange peel is in the new black armada is to help hide imperfections. Nissan will not warranty anything. Nissan is selling autos with inferior paint quality. I am seeking legal advice and this is a lesson learned about nissan products.
CategoryExterior Lighting
DateDec 07, 2017
StateOH
Description
Headlights are blinding to oncoming traffic, I had to stop and let armada pass me. 3 times this week.

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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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2 COMMENTS
  • Dale O

    2018 Nissan Armada , its had a rattle for some time & we’ve mentioned it having a rattle & I was told it was the high pressure fuel pump fast forward to 12-15-2022 & were at a long knocking sound .
    Found out NISSAN has a Bulletin #EM19-004 Ref NTB19-057 Date July 22, 2019.
    Engine is Junk, need help LEMBURG Law.
    P.S only reason for 1 star was so that I could leave a post.

  • D L

    I purchased my 2018 Nissan Armada Platinum in Feb 2020. Since then the battery has gone dead, vehicle towed 6 times because it wouldn’t start. When dealer tries it, no issue, so they think it’s me. We are afraid to take the vehicle out of town or even stop it when shopping.

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