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When it comes to buying a luxury car model, owners take a lot of time weighing the options, but the 2018 Lexus LS 500 continues to be a popular option. After all, the latest lineup is said to be “for those who live in the new,” but all this model comes with is a lot of updated problems. The tires and fuel system both face recalls and the powertrain is defective.
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NHTSA Complaints for the 2018 Lexus LS 500
| Complaint Category | Number of Complaints |
|---|---|
| Wheels | |
| Service Brakes | |
| Structure |
Problems with the Tires
When buying a new car, very few people worry about the integrity of the tires. With this Lexus car, it’s something that many owners had to deal with, with some disastrous consequences.
One Edmunds review states, “I bought the LS 500 not completely understanding just how dangerous the technology package is. The design is so not user friendly. The tiny touchpad that is at gearshift level is extremely sensitive and not easy to navigate. I love the way the car drives, but this set up makes it NOT WORTH THE PURCHASE. Also I should have gotten a voice command system w touchscreen at eye level. Looking down all the time is so Dangerous. Also my tire shredded literally at 3k miles. It took manufacture 6 months after that to recall all 4 tires. I was very scared to drive the car. When it happened I was going 80. The car swerved all over the highway. If there had been a car near me it most likely would have been fatal. The absolute most terrifying experience I have ever been through. The dealer did reimburse me. I feel they should have replaced all the sorry ass run-flats way sooner than they did. I drive all over us. Buying this Lexus 500 LS has this far been a horrible DANGEROUS mistake. I also own a 460 LS that I have 100k miles and still Love.”
More than 6,000 vehicles were involved in NHTSA CAMPAIGN NUMBER 19V134000, which says that the tire sidewall reinforcement layer might crack and separate while driving. If this occurs, the stability and handling of the car are put in jeopardy. These run-flat tires might be “new,” but many customers wish they would have stuck with the tried-and-true models that keep the car on the road. For now, this model can only provide owners with the ability to boast about owning a high-priced lemon.
Problems with the Transmission
The powertrain of any vehicle is necessary for a smooth-shifting experience, but the defects in this Lexus make the ride anything but enjoyable.
One customer stated on Cars.com, “3 weeks into owning it the transmission is super aggressive, jerks so hard passengers regularly ask ‘facing problems with your new car.’ Things get worse when the car rattles if you accelerate on turning. Lexus service states all 2018 are built like this. Luckily I still have my 2008 LS460. I am selling this one, as Lexus won’t own it and I am embarrassed to own it.”
Sadly, Lexus has chosen not to respond to the numerous transmission-related complaints. For now, there is radio silence regarding any defects, but no one needs confirmation from Lexus to know that the issues persist. This bucking bronco is sure to stand out on the road, but not for the right reasons.
Problems with the Fuel System
The fuel system supplies the gasoline to the engine so that the vehicle can move. When something fails on this system, owners can be left stranded on the side of the road.
A user from Club Lexus remarked “My gas door doesn’t stay full open it just kinda falls back close with no resistance or detent to keep it fully open? Coming from a 2015 RC350 I know it didn’t do that but the dealer told me it was normal for the LS500?”
Not surprisingly, there is a fuel-related recall. NHTSA Campaign Number 20V012000 illustrates that the low-pressure fuel pump on nearly 700,000 models might fail. If this happens, the car will stall and occupants will be in danger of an accident. Basically, if anyone that wants to “live in the new” better be prepared to be injured after the tires fall apart, the fuel system fails or the powertrain gives you whiplash.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Lexus pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Service Brakes |
| Date | Feb 25, 2022 |
| State | TX |
| Description | The contact owns a 2018 lexus ls500. The contact stated that while depressing the brake pedal, there was an abnormally loud knocking under the vehicle near the suspension. The contact took the vehicle to the dealer however, the mechanic was unable to identify the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 33,000. |
| Category | Wheels |
| Date | Jul 17, 2019 |
| State | NY |
| Description | Tire recall. Car has been at the dealer for four weeks now. Tires are back ordered,. They cannot tell me when they will be available. I am issued a loaner to drive, but it is very frustrating not to know when the repair will be done. It seems they should have a supply of these tires if 6300 vehicles are affected. |
| Category | Wheels |
| Date | Apr 28, 2019 |
| State | TX |
| Description | Run flat tires on ls 500 2018 has manufacture recall "klc" and nhtsa recall "19v134". The vehicle willl be driven continually over 2,500 miles at speeds in excess of 60mph for 7-8 hours with family members. Lexus dealer is unable to respond if the tires on the vehicle are recalled. Drive safely is the concern. |
| Category | Structure |
| Date | Oct 09, 2018 |
| State | NJ |
| Description | 2018 ls 500. Consumer writes with regard to poor design features and high repair cost for vehicle. *as no answer required, nhtsa cc'd on complaint. *ea *js *js |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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