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The 2018 Ford Explorer continues a storied history of this model. Newer versions are hailed as being “rugged yet versatile,” yet customers can’t help but complain about all of the problems. From a defective structure to leaking fuel and a malfunctioning electrical system, the manufacturer has a lot of things to answer for.
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NHTSA Complaints for the 2018 Ford Explorer
| Complaint Category | Number of Complaints |
|---|---|
| Unknown Or Other | |
| Engine | |
| Structure:body | |
| Electrical System | |
| Fuel/propulsion System | |
| Steering | |
| Wheels | |
| Tires | |
| Power Train | |
| Back Over Prevention |
Problems with the vehicle structure
Many people that drive a 2018 Ford Explorer plan to tote around the family. With this in mind, the structure must be built up to par, but that’s not the case.
Just use this Edmunds review as one example. “I’m sorely disappointed with my 2018 Ford Explorer Sport. I have yet to get it above 13mpg. The cargo rack on top has come loose. Scared the heck out of me while driving from Austin to Houston.There is now an issue with the 3rd-row seating. There’s a piece of metal that is sticking out. This vehicle has less than 17k miles on it! I came from a Tahoe, Mercedes, and a Ford Expedition.”
It started with a loose roof rack and morphed into trouble with metal sticking out of the rear seats. Of course, that’s not the only seat issue. NHTSA Campaign Number 19V33000 documents a seat-related recall that says the vehicle might be equipped with seats that don’t have the appropriate strength. This leaves occupants inadequately restrained during a crash. This recall affects more than 600,000 vehicles, further proving how much the manufacturer failed. Let’s hope owners are not being too rugged with the Explorer SUV.
Problems with the fuel system
The top concern with most customers is the smell of leaking exhaust and/or fuel. A quick search online shows countless complaints.
Take this one from Edmunds as a perfect illustration of what’s happening. “Leased my 2018 Explorer Sport with Ecoboost June 2018. Several weeks later I began having headaches, dizziness and tiredness. After a long trip I had to pull over several times due to nausea and feeling like I had to vomit. After missing 3 days of work and taking several pregnancy tests (all negative), I thought I had the flu. I then began smelling a ‘rotten egg smell’ during and after hard acceleration. All this only 3 months of driving the vehicle. I looked up “rotten egg smell on acceleration Ford Explorer” to diagnose what I could be smelling to see if it was an issue that I should bring to Fords attention, and I was appalled of the articles that popped up. The smell I was smelling was exhaust leaking into the cabin and was the reason I had been feeling sick. Ford had been receiving complaints about this since 2011 models and was refusing to recall these vehicles and continued to produce and sell them. Ford is refusing to admit there is a problem. The deny all claims and told me that because my vehicle was a 2018 it wasn’t affected by this, although they allowed it to go on from 2011-2017, and admitted to smelling the ‘rotten egg smell’ however claimed my vehicle was safe and the smell was ‘normal’. They refuse to perform the inspection on my vehicle which would determine if CO2 and other hatful exhaust fumes are leaking into the cabin and I am terrified to drive the car and refuse to allow my family to do so. Ford should be ashamed and I am furious I didn’t do better research before purchasing from Ford, because thousands of complaints over the last 8 years prove their neglect.”
While there is a recall related to a fuel leak, it only applies to 144 vehicles. With the amount of complaints present, that can’t possibly cover all of the people actually experiencing this situation. NHTSA Campaign Number 18V807000 says that the fuel pressure sensor might leak fuel because of an “assembly error.” This problem could ignite a fire. This is reminiscent of the time that this popular model was referred to as the Exploder. Things haven’t changed much.
Problems with the electrical system
Among the other customer complaints, the electrical system continues to top the charts. From dead batteries to malfunctioning systems, this Explorer faces a lot of trouble.
One Edmunds review states, “We have had problems with this car from day one, dead battery after dead battery. Dealership cannot find a reason for the problem. The car has been in the shop for 50 days with no resolution and FORD refuses to acknowledge or do anything about it!! I would not recommend this car to anyone, it’s a real LEMON. I’ll take a Toyota any day!”
It’s probably safer for this SUV to remain still and unmovable. Otherwise, occupants could get into an accident and the seats won’t support them or it could start on fire. On a lighter note, there are humorous electrical system issues. For example, Service Bulletin #SSM 48340 talks about how the maps might only display half of a screen after the SYNC 3 software is updated. Between the dead battery and the lack of map display, it doesn’t appear that this Explorer is as versatile as it claims to be. Instead of “rugged,” it’s possible that the company meant to say “rough.”
Problems with the engine
The engine is the heart of the entire SUV. It must be working correctly for a smooth ride, yet that’s not what customers claim happens.
One NHTSA complaint says, “While driving normally, acceleration will begin to reduce continually until the vehicle stops altogether. No warning lights or anything. This happened on the expressway each time. The vehicle is one month old. Dealership can’t find a problem.”
Among the numerous engine problems, Ford has documented several issues. Service Bulletin #SSM 48001 talks about a squealing noise that comes from the drive belt, damaged alternator pulley and illuminated charging system indicator. Even after all of these issues, there are still no engine-related recalls or alerts to the consumer. Instead, Ford continues to mass-produce the Explorer with no regard for the customer. Apparently, it’s versatile enough to act as a lawn ornament after owners decide to stop driving it.
Problems with the transmission
Looking at the powertrain, it’s evident that there are just as many problems with this system as others.
One Edmunds complaint reads, “I love the Ford explorer until now. 2018 new vehicle 4 months old less than 3000 miles suddenly has total transmission FAILURE with no known cause. Transmission must be replaced. I believe that Ford should give me a new lease vehicle. I GOT A LEMON!”
In fact, according to Service Bulletin #SSM 47750, Ford acknowledges that some models with a TCU may also struggle to gain access through the mobile app. To fix the problem, they advise technicians to remove the TCU fuse for five minutes and then reinstall it. Their solution is to simply “reboot the computer” instead of actually fixing the problem. Even if you are looking for an adventure, the Explorer might provide to be too much for your family.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Ford pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Engine |
| Date | Mar 23, 2023 |
| State | PA |
| Description | Water pump leaking on 2018 explorer with only 72,365. Dealer said it should be replaced or it could fail destroying the engine. This is the 4th major problem I have had with this vehicle. Not that old to have so many problems. Ford picked up some of the cost but still cost me 0. |
| Category | Tires |
| Date | Mar 22, 2023 |
| State | TX |
| Description | All 4 tires size 255/50r20 have cracked, split and separated around tread. Extremely unsafe. Vehicle has near 40,000 miles. Vehicle was purchased in may 2018 with these tires already installed. There needs to be a recall, as now we will need to purchase 4 new tires at one time when this should not have happened. We can not use our vehicle until we can replace all 4. |
| Category | Structure:body |
| Date | Mar 21, 2023 |
| State | MO |
| Description | Driving on the highway and drivers side windshield trim blew off at highway speeds almost hitting vehicles behind me. I'm not sure if it hit anyone. I pulled over as soon as I could and no one else pulled over. It could have caused serious accidents. |
| Category | Unknown Or Other |
| Date | Mar 17, 2023 |
| State | TX |
| Description | The windshield trim will not stay on-I will have to take in for replacement. I have already read this was an ongoing issue and was being investigated so I wanted to get my report in as well. This should be a recall issue. |
| Category | Structure |
| Date | Mar 16, 2023 |
| State | GA |
| Description | The contact owns a 2018 ford explorer. The contact stated that while his wife was driving approximately 70 mph, the exterior rubber molding from the front passenger's side windshield trim detached from the vehicle and struck a second vehicle. The contact stated that 3 of the 4 windshield trim panels had become loosened and were not properly secured to the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact referenced the nhtsa investigation: pe23001 and stated that the vehicle had experience the failure. The failure mileage was 55,000. |
| Category | Electrical System, Fuel/propulsion System, Steering |
| Date | Mar 14, 2023 |
| State | NE |
| Description | Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and teetering sideways. Meanwhile no power to open my window etc. At an angle where I couldn't open the door, took a minute to get out of the seatbelt. Suddenly got my window able to open and crawled out. The cops, and tow truck couldn't believe I didn't roll. The car was at a dealership the previous week for loss of power and terai. System problems/ no power steering and they replaced the throttle body 3 days before this happened. I've had multiple electrical/exhaust/power failures. I am terrified to drive this vehicle. It's been to different dealerships and the ford ones and ford don't care (only the dealership I purchased it at tries) it is at a fifth one now. We have forscan reports of the failures also. Multiple images at scene also. Car wouldn't drive correctly and terrain management fault, unloaded itself from trailer too. |
| Category | Structure:body |
| Date | Mar 13, 2023 |
| State | NC |
| Description | On a trip from south carolina to new york, both a-pillar trims blew off on the highway. I am attributing this to both the fluctuations in temperature in the prior 12 hours (over 30 degrees) and a known issue with this vehicle. It was also very windy out. |
| Category | Engine, Unknown Or Other |
| Date | Mar 10, 2023 |
| State | TX |
| Description | Water pump leaking |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Mar 07, 2023 |
| State | UT |
| Description | I have had three incidents of total brake failure on this vehicle. First, about 3 months ago I could not stop while parking in my garage and hit a work bench. I chalked it up to just a weird low speed incident as the brakes worked fine the next time I drove it. Second, I was traveling on wet roads and 27 degree weather and could not stop for a yellow light. At the time I attributed it to an icey skid because, again, the brakes worked fine the next time I needed them. But in retrospect, I do not recall any feeling that the brakes were working. Lastly, today I rear ended a car in front of me when the brakes and the supposed forward collision system both failed dramatically. I was probably going 25 mph coming to a red light and started to apply my brakes several hundred feet before the intersection. Nothing happened and I, panicked, began pumping the pedal relentlessly. Finally the dashboard crash warning light started flashing and still no drop in speed. I tried to get into low gear, but by that time it was too late and I crashed into a van in front of me. It totaled my car and pretty well wiped out the rear doors and windows of the van. Fortunately, no one was injured. I was not cited because an emt nurse was in the lane beside me and witnessed my brake pumping, steering wheel grabbing actions and could tell what was going on. The police are going to investigate the brake problem as well as my insurance company, usaa. There have been no brake recalls issued for my vehicle and any other recalls are up to date. There are approximately 50000 miles on it and it has had meticulous care and regular maintenance and brake shoes are still listed as good condition on my last visit for an oil change. |
| Category | Back Over Prevention, Electrical System, Electrical System:instrument Panel:fuel Gauge |
| Date | Mar 02, 2023 |
| State | NM |
| Description | The contact owns a 2018 ford explorer. The contact stated that while driving at an undisclosed speed, the infotainment screen was inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the application programming interface module (apim) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000. |
| Category | Structure:body |
| Date | Feb 26, 2023 |
| State | LA |
| Description | Roof rail cover flew off on interstate |
| Category | Structure:body |
| Date | Feb 25, 2023 |
| State | CA |
| Description | The passenger side front windshield a pillar outer trim flew off the car when we were driving on ca freeway 15 on saturday, february 25, 2023. The entire molding flew off and we don't know if it hit any cars behind us since we were going at least 70 mph. |
| Category | Back Over Prevention |
| Date | Feb 15, 2023 |
| State | NC |
| Description | The contact owns a 2018 ford explorer. The contact stated the rearview camera screen was blue and inoperable. The contact stated the “camera not available†warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rearview camera to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000. |
| Category | Back Over Prevention: Sensing System: Camera |
| Date | Feb 15, 2023 |
| State | CA |
| Description | I have a 2018 ford explorer. My sync 3 is showing a black screen due to a failed apim. I do not have my rear camera, gps, or hands-free capability which impedes driving safely. Ford has recalled multiple other years of my vehicle for this same reason, but not the 2018. Ford has also extended it's warranty up to 7 years/100,000 miles on some years of my vehicle, for the same reason, but not the 2018. I am reading that there are numerous other owners who a have the same problem with only an expensive resolution. The ford dealer confirmed the need to replace the apim today at a cost of |
| Category | Structure |
| Date | Feb 14, 2023 |
| State | TX |
| Description | The contact owns a 2018 ford explorer. The contact stated while driving at approximately 60 mph, the driver's side roof rail suddenly detached from the roof of the vehicle. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer was not notified of the failure and informed the contact that the vin was not included in the nhtsa campaign number: 21v316000 (structure). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 81,000. |
| Category | Visibility/wiper |
| Date | Feb 14, 2023 |
| State | NY |
| Description | Our 2018 ford explorer windshield trim panel is partially detached. The detachment is on the passenger side lower corner of the windshield and continues up for 9 inches. No crash has occurred as of this time. I reported the detachment to our local ford dealer and they were unconcerned. We first noticed a litter detachment late fall of 2022. The detachment had since extended up the windshield. |
| Category | Engine And Engine Cooling |
| Date | Feb 10, 2023 |
| State | VA |
| Description | The contact owns a 2018 ford explorer. The contact stated that while driving at an undisclosed speed, the vehicle started overheating. The vehicle was taken to an independent mechanic where it was diagnosed with a faulty water pump. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 131,000. |
| Category | Structure:body |
| Date | Feb 09, 2023 |
| State | TN |
| Description | Windshield pillar driverside flew off driving up interstate. |
| Category | Structure:body |
| Date | Feb 09, 2023 |
| State | MT |
| Description | The passenger roof "a" pillar (lower half) blew off the vehicle at about 70 mph. The pillar was not damaged prior to the failure and was not vibrating or making noise prior to suddenly blowing off. |
| Category | Back Over Prevention: Sensing System: Camera, Electrical System |
| Date | Feb 06, 2023 |
| State | NJ |
| Description | I've recently heard from a-couple ford owners and ford technicians them selves that our vehicles come with faulty apim modules and I just recently found out there was a recall on the 2017 model . I do not understand why there is not a recall on the 2018 model also as mine and several other peoples screen went completely black out of nowhere which is a part called the apim module has failed which is a safety hazard that I cannot call 911 in an event or even use the back up camera for the safety of my vehicle . Apim modules are not cheap and they are not covered by a lot of warranty companies but it includes so many vital parts or pieces that's supposed to be included . Please seek to look into this apim module recall for 2018 models also as it's been a headache for many people . |
| Category | Structure:body |
| Date | Feb 06, 2023 |
| State | OH |
| Description | While driving at highway speed, both windshield trim covers flew off and away from our vehicle. Fortunately there were no cars behind us at the time but had there been that piece would have surely hit and potentially impacted their vehicle. I understand this is happening to many of the ford explorers on the road and it is extremely unsafe. |
| Category | Visibility |
| Date | Feb 06, 2023 |
| State | WI |
| Description | The contact called on behalf of her daughter who owns a 2018 ford explorer. The contact stated that after her daughter had placed her 8-month-old grandchild in a car seat in the second-row rear driver's side seat, she heard a loud banging sound coming from the vehicle. The contact's daughter, was outside of the vehicle at the time the failure occurred and noticed that the center of the rear windshield had exploded, projecting shattered pieces of glass that reached her grandchild's car seat. There was no injury sustained. The contact' daughter was able to drive the vehicle to her residence while her grandchild was transported by a family member. The dealer was notified of the failure but did not provide any assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown. |
| Category | Visibility:windshield:critical Fasteners |
| Date | Feb 06, 2023 |
| State | MA |
| Description | Parts of the front windshield trim/seals on the passenger and driver's side have come off on their own. Just noticed that I am missing substantial parts of the driver's side seal and the passenger side is cracked and missing in some areas. |
| Category | Structure:body |
| Date | Feb 05, 2023 |
| State | NH |
| Description | On two separate occasions, without warning, in 8/2022 and again in 12/2022, the vertical windshield panels flew off my 2018 ford explorer suv while driving at normal speed on us rt. 495 in haverhill ma., potentially posing a hazard to following vehicles. |
| Category | Structure:body |
| Date | Feb 04, 2023 |
| State | OK |
| Description | The passenger side windshield panel dislodged and flew off the car while driving on the highway at highway speeds. It was sudden event and I had no warning or noise before it happened. |
| Category | Engine |
| Date | Feb 03, 2023 |
| State | VA |
| Description | 2018 ford explorer water pump failed with little to no warning causing catastrophic damage to the engine. Flashing check engine light came on for less than 30 second and then turned off I conducted a visual inspection everything seemed fine. Next morning as I was driving to the dealership to have the vehicle serviced, check engine light came on and moments later the vehicle stalled unexpectedly in a busy intersection. |
| Category | Structure, Visibility:windshield:critical Fasteners |
| Date | Feb 01, 2023 |
| State | OK |
| Description | The contact owns a 2018 ford explorer. The contact stated that while driving approximately 70-75 mph, the exterior driver's side trim piece along the windshield detached from the vehicle. The vehicle was taken to the local dealer where it was diagnosed and determined that the trim needed to be replaced. The vehicle part was repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000. The vin was not available. |
| Category | Visibility:windshield:critical Fasteners |
| Date | Feb 01, 2023 |
| State | FL |
| Description | Windshield trim was coming off while I was driving on interstate 95 at high speed. I was able to secure it before it blew off with some tape and stopped off the highway and got some black duct tape. I have not had it fixed yet but the tape is holding well so far. I just read that this is being investigated. I don't believe that I should have to pay to repair this as it seems to be happening to others. Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Engine |
| Date | Jan 31, 2023 |
| State | NC |
| Description | My 2018 ford explorer's water pump is leaking and has caused my car to overheat and then shut down on the highway. Having my car immediately begin to overheat and slow down on a fast-moving highway is very dangerous. I have discovered that this is an issue that ford is aware of for my year's vehicle but does not want to do a recall to fix the part and if I fix it, they will only be able to install a similar faulty pump again. |
| Category | Structure:body |
| Date | Jan 31, 2023 |
| State | TX |
| Description | On or about january 4, 2023, while travelling on hwy 22 in texas at approximately 65 mph the right (passenger) side window trim unexpectedly flew off, landing in the road behind me. There was no previous indication of the trim being loose. The safety of others is a concern because the trim could have hit, or cause a diversion from, traffic in either direction. When I called the dealer to schedule the repair, the parts person explained that this was a "routine" occurrence for this make/model of vehicle (they knew the part number), but the vehicle was safe to drive until the part was replaced. The part was replaced on jan 16 at a cost of 8. There has been no subsequent inspection of the replacement trim/parts, but there are no indications of an issue since replacing the trim/parts. |
| Category | Unknown Or Other |
| Date | Jan 31, 2023 |
| State | CA |
| Description | No incident has occurred yet but I heard about the issue with the windshield parts coming loose. I have experienced the sound of air coming through the edges of the windshield when traveling on the highway. The sounds has gotten louder over time and I am always concerned that damage could occur during these travels. |
| Category | Back Over Prevention: Sensing System: Camera, Electrical System |
| Date | Jan 27, 2023 |
| State | OH |
| Description | The contact owns a 2018 ford explorer. The contact stated that while reversing, the back-up camera image was distorted and unviewable. The vehicle had also experienced various electrical failures which included the headlights independently turning on while the vehicle was off. Additionally, while driving at undisclosed speeds, the message "key not detected" was displayed. The vehicle also experienced the liftgate opening independently while driving. The contact also had difficulties starting the vehicle. The vehicle was taken to the local dealer who diagnosed that the rear camera wire connector had failed due to water damage. The connector was replaced but later the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 20,000. |
| Category | Suspension |
| Date | Jan 13, 2023 |
| State | WV |
| Description | In wet, or snowy conditions, or when driving over a bump in the road, the rear end of the vehicle jerks sideways. New tires and 4 wheel alignment have not corrected the issue. Vehicle feels like it may lose control. Symptoms feel the same as previous year explorer that had a rear toe link issue. |
| Category | Steering |
| Date | Jan 09, 2023 |
| State | OH |
| Description | The contact owns a 2018 ford explorer. The contact stated that while driving approximately 60 mph, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was later towed to the local dealer who stated that the steering rack and pinion was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 62,000. The vin was not available. |
| Category | Back Over Prevention |
| Date | Jan 06, 2023 |
| State | NJ |
| Description | The contact owns a 2018 ford explorer. The contact stated that while reversing, the back over prevention camera image froze and intermittently failed to display an image. An unknown warning light was illuminated, and a camera sensor message was displayed. The vehicle was taken to a local dealer, where it was diagnosed that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. The failure mileage was unknown. |
| Category | Suspension |
| Date | Nov 23, 2022 |
| State | CT |
| Description | Driving about 50mph on dry country road, good visibility, when suddenly car pulled hard right. We went onto a grass embankment, I managed to pull left back onto the road, but car fish-tailed uncontrollably, we hit crash barrier, and finally came to a stop. Badly shaken but no injuries. Examining car, besides body damage, most notably rear drivers side wheel was mis-aligned with car by about 15 degrees. Photo of suspension I took shows broken toe-link, subsequently confirmed by body shop and loss adjuster. The car had new rear struts 2 days earlier, but at that time no report of a broken toe-link. I have subsequently learnt there is a recall for broken toe-link for ford explorers 2013-2017, but mine is 2018. But I suspect the recall should have been broader - my toe-link looks like one subject to recall. |
| Category | Suspension |
| Date | Nov 23, 2022 |
| State | CT |
| Description | The contact called in for a client who owns a 2018 ford explorer. The contact works at an independently owned auto body shop. The contact stated that the vehicle was towed into the body shop for inspection. While inspecting the vehicle, the contact became aware that the driver's rear toe link had fractured. The contact stated that while the owner of the vehicle was driving at an undisclosed speed, he lost control of the vehicle and spun out, and ran off the road causing damage to the vehicle. The contact stated that he was called by the state police to tow the vehicle. The contact was unaware of any injuries being sustained during the failure. A police report was filed. The vehicle was not yet repaired. The manufacturer was contacted and referred the contact to the nhtsa hotline to file a complaint. The failure mileage was 59,004. |
| Category | Power Train |
| Date | Nov 11, 2022 |
| State | AR |
| Description | 2018 ford explorer developed a shudder and rough idle, sluggish vehicle operation, slow acceleration during launch. No warning lamps. Researched issues online and found a bulletin from ford motor company dated october 9, 2020 that identified the issue as a torque converter defect. My vehicle was manufactured during the identified time period and at the identified assembly plant but I did not receive a notice from ford for the repair program. My vehicle has exhibited all of the known issues as well as a total loss of power while reversing leaving me sideways in the middle of the road while I had my family on a road trip risking collision and injury. Dealership confirms there was an issue but refuses to repair because my vin was not listed in their system as affected. Feel the issue may extend to more vehicles than ford previously figured. |
| Category | Power Train |
| Date | Nov 09, 2022 |
| State | MI |
| Description | As I was driving the car slowed down and jerked a little. ( no lights came on ) it happened again getting on the freeway, on another day. Still no lights on the dash. It did it another time and the light that indicate it's the power train. All while I was going through this I took it to a shop that said nothing was wrong with my vehicle. I only had my vehicle 5 months before the first slow down. I tried to take it to pat millenkin ford they mever looked at the powertrain after me telling them I thought it was the transmission, but I was told it has no issues because it wasn't a light on. Two day's after getting my car back same problem happened, I called then was giving the run around then after my warranty expired they said bring it in which now they want me to pay over 00 but they never did a diagnostic test on my powertrain. There also was a manufacturer customer satisfaction program from ford on the transmission #20n07 before I purchased. |
| Category | Structure:body, Visibility:glass, Side/rear |
| Date | Nov 02, 2022 |
| State | TX |
| Description | The contact owns a 2018 ford explorer. The contact stated while his wife was driving at an undisclosed speed, the rear windshield trim separated from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear windshield trim needed to be replaced. The dealer informed the contact that he needed to pay for the repair because the vin was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 57,000. |
| Category | Structure:body:door , Visibility:windshield |
| Date | Oct 20, 2022 |
| State | TN |
| Description | The contact owns a 2018 ford explorer. The contact stated that the weather stripping around the windshield and the rubber seal around all doors had started to deteriorate on the passenger's and driver's side rear doors. The contact had taken the vehicle to the dealer who diagnosed that the windshield molding and the rubber stripping on the doors needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 27,632. |
| Category | Back Over Prevention: Rearview System Braking, Electrical System |
| Date | Sep 30, 2022 |
| State | MI |
| Description | The entire main console screen/information center went black one day. It was unable to be manually reset. Occasionally, on very hot days, the screen would work for the first start up. There are major safety issues associated with this: 1- inability to enable calling for help/911. There is a remote on the steering wheel to make phone calls, however, when the carplay is active and the phone is connected, you must only use the screen, the steering wheel feature is automatically disabled 2- the backup camera system is inoperable when the screen is black. This is dangerous as you cannot see hazards behind you including children, other vehicles, etc. When I contacted ford's it department to first report it, they said this has been an ongoing issue with updates that they were aware of, but unable to fix. Skalnek ford in lake orion attempted to diagnose the safety issue for weeks and ultimately the apim needed replacement. |
| Category | Engine, Fuel/propulsion System |
| Date | Sep 29, 2022 |
| State | SD |
| Description | My car produces a sulfer/burning smell at hard acceleration. When I am merging into traffic at 3500-4000 and over rmp, an awful smell enters the cabin. I am very concerned that this is unsafe for my family and children in the vehicle, as well as the environment. I have had this vehicle looked by ford and they claim everything looks normal. It is not normal to have this smell while accelerating. |
| Category | Engine |
| Date | Sep 21, 2022 |
| State | CA |
| Description | In mid-july 2022, I attempted to fix the exhaust issue when accelerating in my 2018 explorer. Ford dealership found there was a crack in the exhaust. Ford corporate paid for the repairs. The problems persisted but were not as quick to notice, but still faintly smell it. Since july, I feel the dealership never fix the issue, and since the heat has worsened, the exhaust also has. Ford corp, in a statement, has stated that it's "normal" to smell exhausted when accelerating. The ford dealership has also echoed this statement. Our ford fusion 2015 has never smelled like exhaust. My mercedes never, either. From my understanding, 2017 explorer had this recall, l and it seems they never fixed the issue. I feel it's not safe, as my family, my 1 yr old granddaughter, and myself are being poisoned. Today, I ordered carbon monoxide to record this data and will find out what is legally allowed. |
| Category | Unknown Or Other |
| Date | Sep 02, 2022 |
| State | CA |
| Description | Roof rack rails have detached from my vehicle several times since purchasing my vehicle. The ford dealership knows of the problem, attempted a brandade approach to solve the problem but has not fixed the problem. They used glue to try an fix a potential but that could result in the rail becoming detached on the freeway, flying off and striking another car and causing an accident. The right rail on my explorer came off on the freeway and luckily did not strike another vehicle. Despite knowing the problem and not accepting blame, my dealership asked me to pay for replacement rails. Ford should be instructed to recall all ford explorers with these rails and come up with a permanent fix before a major accident result in the death of someone. |
| Category | Engine |
| Date | Aug 29, 2022 |
| State | CT |
| Description | The contact owns a 2018 ford explorer. The contact stated that while her husband was driving 55 mph, he heard an abnormal sound coming from the vehicle. Her husband pulled over and upon inspection, her husband saw fluid leaking from the vehicle. The vehicle was towed to the residence where the dealer was notified and instructed him to tow the vehicle to the dealer for an inspection. The dealer diagnosed the vehicle with a defective water pump. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,000. |
| Category | Engine, Engine And Engine Cooling:engine:oil/lubrication |
| Date | Aug 26, 2022 |
| State | MA |
| Description | The contact owns a 2018 ford explorer. The contact stated that the low fuel warning light illuminated on the instrument panel and the vehicle was overheating. The vehicle was taken to an independent mechanic who added oil in the vehicle and stated that the water pump needed to be replaced. The mechanic also mentioned an issue with the coolant however, the contact could not recall what was stated. The vehicle was not repaired. The manufacturer was contacted and stated that the vin was not under recall and referred the contact to the nhtsa hotline. The approximate failure mileage was 74,000. |
| Category | Vehicle Speed Control |
| Date | Aug 24, 2022 |
| State | PA |
| Description | Since the car was new I experienced occasional situations where the car would not accelerate. I thought it might be the transmission slipping as it seemed to "bottom out" when hitting the gas. The car would not respond and I would coast onto the side of road for fear of getting hit. After a minute or so, the gas pedal would work and I could keep moving. I reported it to the dealer and at that time it was winter and the roads were icy so they were not able to test it. Nothing showed up on diagnostics. It has been happening more frequently (twice since june 2022). Upon further research it seemed to be the throttle body so this week I took it to the ford dealer where I purchased the car and told them what was happening. They confirmed that it is a bad throttle body. They are now replacing it at a cost of 1. I have found numerous sites on the internet that this is a well-known problem and in some cases it seems that ford issued an extended warranty on defective throttle body assemblies and sensors for 10 years or 150,000 miles from the original purchase date. So why does this not apply to me? This is very dangerous and I was lucky to not get hit. When the car stops accelerating in the middle of traffic, it would be easy to get rear ended or worse. |
| Category | Unknown Or Other |
| Date | Aug 20, 2022 |
| State | IL |
| Description | I bought a new fire explorer in 2018 from napleton ford in libertyville, il. It has almost 22k miles in 2011. Early july, 2022, while driving, the sync system of my car started failing. While reversing the car a few times, the screen went black, leaving me with a few seconds very distracted that could have led to a bad accident. It was an intermittent issue for a few days until the system completely stopped working when I was driving on a highway and suddenly lost all connectivity to my car bluetooth and left with no usb power in the car or a way to start the back ac because it was sync locked, eventually leading to a very unsafe drive on the highway. I took it to the dealership and they investigated to find the apim module of the car had failed and it is a very common issue with ford. It fails almost as soon as the warranty on the car expires. I feel cheated by ford. |
| Category | Engine, Unknown Or Other |
| Date | Aug 10, 2022 |
| State | FL |
| Description | On may 25th I started my car and the dashboard indicated my engine is at critical stating its overheating. I immediately turned the car off and waited 10 minutes to restart the vechle assuming it was a malfunction because the vechle hasn't been driven since the day before. As I restarted the car no warning indicators lit and the vechle was normal as usual. I drove around the corner and noticed the vechle stalling with a slight jurk. I immediately drove into an auto shop to check what's going on. I told the rep what's happening with the car. They checked the oil and stated the coolant is mixing with the oil and that I need service right away. I asked if I get an oil change will it get me home around the corner. The rep stated it shouldn't be a problem. As I left it was fine, until I reached my driveway and the vechle just shut off. I then asked for help to push the vechle into the driveway by my neighbor and was able to put the car in neutral and moved into my driveway. I searched around to see recalls on fordpass app, it only stated that it was a new csp on my vin to upgrade the high speed cooling fan relay and it's components stating it is known to either cause overheating or fire and that the relay will be replaced for vechles with millage at or below 150000 miles. I was in the clear and covered because I was at 126,600 miles. I remembered as I turned my vechle on it stated a critical indication of my engine overheating following me turning off the vechle and waiting 10 minutes and restarting with no warning indicators on. I contacted ford for service by requesting a tow to brandon ford. The vechle was towed and the following day a service rep named scott called stating he received the vechle and that it's gonna take a couple of days to get to, I said no problem. The next day I was contacted by scott and was told my engine is seized and that no service is gonna be performed and to come pick my vechle up. I found recalls for 2019 and 2020 ford vechles but not 2018 |
| Category | Power Train |
| Date | Aug 03, 2022 |
| State | MI |
| Description | The contact owns a 2018 ford explorer. The contact stated that while the vehicle was parked in the garage, the vehicle inadvertently rolled. The contact stated that while shifting to reverse, the vehicle hesitated to respond. Additionally, while driving the vehicle was jerking. The service warning light was illuminated. The vehicle was taken to the dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 45,000. |
| Category | Electrical System, Engine |
| Date | Jul 21, 2022 |
| State | MI |
| Description | The contact owns a 2018 ford explorer. The contact stated that while his wife was parked on an incline, the vehicle failed to restart without warning. Once the contact arrived at the scene, the vehicle restarted and resumed normal operation. The failure recurred four additional times after the initial failure. After the most recent failure, the contact had the vehicle towed to a dealer where the mechanic failed to duplicate the failure. The dealer replaced the battery; however, the failure returned soon after the replacement. The manufacturer was notified of the failure and the contact was referred to the nhtsa for assistance. The vehicle was not repaired. The failure mileage was approximately 50,000. |
| Category | Engine |
| Date | Jul 12, 2022 |
| State | DC |
| Description | Vehicle had a major mechanical issue that ignited a fire in the engine compartment. The fire quickly spread to the passenger compartment of the vehicle and totally engulfed the unit causing major damage to the entire vehicle. The vehicle is an obvious total loss. |
| Category | Steering |
| Date | Jul 07, 2022 |
| State | MI |
| Description | Warning light appeared and immediately power steering went out while I was driving. Even though I have a bad right arm, I was able to pull off into residential neighborhood and turn off vehicle. Dealer replaced steering gear. My explorer is a 2018. I understand there was a recall on this issue in the 2016 and 2017 explorers. Appears the 2018s are having same problem. |
| Category | Unknown Or Other |
| Date | Jul 03, 2022 |
| State | CO |
| Description | Driving on freeway the driver side windshield a-pillar trim came almost all of the way off and was flapping. We pulled it off by the one remaining attachment and drove home. Also noticed the passenger side a-pillar trim was loose. Took to dealer. There was not a recall so we payed to have them replaced. The total cost was 5. 96. These could have flown off of the vehicle and caused an accident. |
| Category | Air Bags, Vehicle Speed Control |
| Date | Jun 12, 2022 |
| State | VA |
| Description | When driving the car I corrected to move further to the left on the road. In doing so it felt like I ran over something and all of a sudden the car accelerated (initially I was driving around 20-25 mph) and I struck a tree. I sustained a t spine fracture and was hospitalized for 5 days. I just have a case number with ford but they seem disinterested. When the car accelerated I felt it was going a 2x the speed. |
| Category | Back Over Prevention: Sensing System: Camera, Forward Collision Avoidance: Warnings |
| Date | Jun 09, 2022 |
| State | CA |
| Description | Within weeks of vehicle being out of warranty apim module failed. Vehicle completely lost all gps, intermitment screen failure that prevents seeing backup camera. Forward collison lights come on for no apparent reason. All lane assist functions intermittently work |
| Category | Tires:markings, Tires:tread/belt |
| Date | May 27, 2022 |
| State | IL |
| Description | I notice that my car is sliding in somewhat wet terrain situations. I did notice it last year but didn't think at 24k miles my tire treads were bad. I had my car serviced and they are telling me at 32k miles I need new tires and they are bad. These tires are warranted for 50k miles. There are rubber tears at the tread and well as complete baldness. Terrible! Had I been driving much this winter there would no doubt be a incident. These are a issue on all 4 tires. I see there are many complaints with these hankook ventus noble tires. Something needs to be done or recalled. We are the consumer. Protect us! |
| Category | Steering:column |
| Date | May 20, 2022 |
| State | NC |
| Description | The contact owns a 2018 ford explorer. The contact stated that while his wife was operating the vehicle, the hill assists and traction control warning lights illuminated. The power steering failed to cause the steering wheel to become extremely difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the steering column was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 47,000. |
| Category | Steering:column |
| Date | May 19, 2022 |
| State | NC |
| Description | The contact owns a 2018 ford explorer. The contact stated that while parked in a parking lot and attempting to start the vehicle, the power steering assist warning light illuminated. The contact stated that the failure was intermittent. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,000. The vehicle has since been repaired. |
| Category | Engine And Engine Cooling |
| Date | May 06, 2022 |
| State | NC |
| Description | The contact owns a 2018 ford explorer. The contact stated the water pump was leaking. While driving, the vehicle overheated and stalled. The overheating message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,000. |
| Category | Structure, Structure:body:roof And Pillars |
| Date | May 03, 2022 |
| State | OH |
| Description | The contact owns a 2018 ford explorer. The contact stated that upon inspection it was discovered that approximately three quarters of the driver's side roof rail covers had fractured and dislodged from the vehicle. The cause of the failure was unknown. The local dealer and manufacturer were notified of the failure and the contact was informed that the vehicle was not included in the nhtsa campaign number: 21v316000 (structure). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 31,000. |
| Category | Fuel/propulsion System |
| Date | Apr 12, 2022 |
| State | OH |
| Description | The fuel pressure sensor alarm |
| Category | Structure:body:roof And Pillars |
| Date | Apr 07, 2022 |
| State | CA |
| Description | The contact owns a 2018 ford explorer. The contact stated while driving at 70 mph on a windy day, the driver's side windshield a-pillar trim bracket fractured inadvertently and continually struck the windshield. The contact veered to the side of the road and the remove the broken windshield a-pillar trim bracket. The contact then continued to drive to his residence. The vehicle was taken to the dealer who inspected the vehicle and diagnosed that the trim bracket needed to be replaced. The manufacturer was notified of the failure and informed the contact that they could not assist as the vin was not included a recall associated to the failure. The failure mileage was approximately 50,000. |
| Category | Electrical System |
| Date | Apr 06, 2022 |
| State | TX |
| Description | Horn failed to sound after pressing center of steering wheel. The horn started changing tones over a period of time then got quieter and then stopped working all together. Fuses and relays are in good condition. Will take it to a ford dealer to have it looked at for further diagnosis. |
| Category | Structure:body, Unknown Or Other |
| Date | Apr 06, 2022 |
| State | MI |
| Description | I seen where there was a recall on the roof rack covers on explorers. Mine on my passenger side blew off in the wind. Should my vehicle have been in this recall. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Unknown Or Other |
| Date | Mar 29, 2022 |
| State | CA |
| Description | I was informed via mail several months ago there was a safety recall related to my 2018 ford explorer regarding the roof rail cover. My wife contacted our original dealership (fairway ford in placentia) who stated that the repairs were unnecessary and refused to service the vehicle. In the past week I then received a safety recall reminder from ford via mail and when I contacted their service representative (bell; today around 8:40 am) she confirmed that the repairs were indeed necessary and she directed me to another dealership (villa ford in orange) due to being informed of the refusal of fairway ford to perform the repairs. |
| Category | Structure:body, Unknown Or Other |
| Date | Mar 28, 2022 |
| State | OH |
| Description | Roof rack cover blew off while driving and snapped 3/4 of the cover off. Part was not recovered. Research shows this was an issue on the vehicle and there was a recall. When entering the vin # it shows no recalls? |
| Category | Unknown Or Other |
| Date | Mar 05, 2022 |
| State | CA |
| Description | All of the components actually failed that were connected to in said computers dean or data I am noticing that since we have connected our phones to this system and system and the ford app we have seen constant problems with vehicle with vehicle has actually shut off while driving driving and lights are acting really weird would like to make sure that our identity theft data breach and hacking that has been done to us has not breached our vehicle's security systems within all said computer component which can cause death dismemberment tdismemberment disharm or more please contact. |
| Category | Visibility |
| Date | Mar 04, 2022 |
| State | NY |
| Description | The contact owns a 2018 ford explorer. The contact stated while driving 30 mph, the rear hatch glass shattered without impact. The vehicle was taken to safelite auto glass and repaired. The manufacturer was informed of the failure and informed the contact that the repair was not covered under the vehicle warranty. The failure mileage was approximately 50,000. |
| Category | Unknown Or Other |
| Date | Feb 19, 2022 |
| State | TX |
| Description | 2018 ford explorer limited with rotten egg like smell/fumes emitted into the cab when increasing in speed. The smell became extremely strong to the point of having to roll down the windows. This has happened on multiple occasions. |
| Category | Back Over Prevention, Equipment:electrical:infotainment:video (touch)screen/monitor/unit |
| Date | Feb 16, 2022 |
| State | OH |
| Description | The contact owns a 2018 ford explorer. The contact stated that initially, the infotainment screen would intermittently fail to operate upon the start of the vehicle without warning. Recently, the contact stated that the infotainment screen had completely failed and that the screen had remained blank while the vehicle was in operation. Due to the failure, the back over prevention camera was inoperable. The contact called the manufacturer who then referred him to the nhtsa for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 33,000. |
| Category | Equipment |
| Date | Feb 14, 2022 |
| State | MN |
| Description | The contact owns a 2018 ford explorer. The contact stated while driving 70 mph on the highway, y a piece of sop a-pillar trim came off on the passenger side. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the pillar trim to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 38,000. |
| Category | Engine |
| Date | Feb 07, 2022 |
| State | NC |
| Description | I purchased this suv october 30, 2021. When I utilize remote start, I notice a smell of exhaust fumes when I get in the car to begin my commute. The smell dissipates when I let the window down before starting the drive. During my two hour commute to and from work, I have feelings of nausea and headaches. Since the time that I purchased this suv, I've continued to be plagued with head aches, nausea, vomiting, and extreme fatigue. During the commute on monday, january 31, I became ill again on the commute and was unable to go to work. I decided to take the car to the green ford dealership in greensboro, nc to be inspected. On wednesday, february 2, I received the following text notification from green ford.... I just got with the technician and it is definitely leaking exhaust fumes into the vehicle. We are currently working up a quote for the repairs and will then give a call to warranty company. *my suv is still at the dealership so I do not have the repair invoice to attach. |
| Category | Engine And Engine Cooling:exhaust System |
| Date | Feb 07, 2022 |
| State | MO |
| Description | The contact owns a 2018 ford explorer. The contact stated that while driving at various speeds, there was an abnormally strong odor of fumes throughout the vehicle. The contact stated that there was no warning light illuminated. The contact had to roll down the wind to remove the odor from inside the vehicle. The contact stated that the odor caused her to constantly be nauseated. The vehicle was taken to the dealer who performed an hvac update on the vehicle however, the failure recurred. The contact stated that medical attention was not sought. The manufacturer was not made aware of the failure. The failure mileage was unknown. |
| Category | Back Over Prevention: Sensing System: Camera |
| Date | Jan 28, 2022 |
| State | MN |
| Description | The contact owns a 2018 ford explorer. The contact stated that while his wife was reversing from the garage, the rearview camera was inoperable. There was no warning light illuminated. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the failure might be due to a computer software issue. The dealer also advised the contact to bring the vehicle in for a diagnosis. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for diagnosis. The vehicle was not diagnosed or repaired. The failure mileage was approximately 54,800. |
| Category | Structure |
| Date | Dec 20, 2021 |
| State | TX |
| Description | The contact owns a 2018 ford explorer. The contact received notification of nhtsa campaign number: 21v316000 (structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the roof rail cover had detached from the vehicle. The dealer was made aware of the issue but informed the contact that parts were not yet available. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 28,000. Parts distribution disconnect. |
| Category | Structure:body |
| Date | Dec 16, 2021 |
| State | MA |
| Description | Roof rack rail cover came off on highway, almost caused an accident. The other roof rack rail cover is lose but I have yet to receive the recall for the roof rack rail cover. |
| Category | Electrical System |
| Date | Dec 08, 2021 |
| State | MA |
| Description | The battery continues to drain even when parked next to my house. After a few days some systems shut down beginning with the passenger door handle sensor not unlocking the doors when touched. A few days later the car would not start. It has been to several dealers in the nearly three years I have owned it and had numerous batteries replaced. Dealer always states everything checks out fine I have been stranded with a no start several times. The 12 volt accessories socket also stops working. |
| Category | Unknown Or Other |
| Date | Nov 22, 2021 |
| State | NJ |
| Description | Currently on 3rd day of owning vehicle. On second day, the presence of strong exhaust odor persisted throughout the day driving close to 90 miles. Heat was on around 72 with both head & floor pulling in fresh air. Had to open sunroof because of how strong odor became when sitting idle while stopping. There are no warning lights or anything that would be causing exhaust to enter car abnormally. |
| Category | Engine |
| Date | Nov 12, 2021 |
| State | AZ |
| Description | Ford has issued a recall for the cooling mechanism when the car is in idle. Unfortunately I have been told they will not correct it unless there is a problem? Like they know it is faulty and are waiting on a fire. This is a safety issue and I believe they have made the courtesy recall in hopes that it won't be a mandated one, which is pretty scary. We do what we can to prevent these issues and they know there is a problem. This is a safety issue. Please force them to correct this defect. I have attempted to schedule this repair, but while the notice says they will correct it. They have refused. I have spoken with daniel at ford and they have closed my case. The letter acknowledges safety feature issues are possible. I will try to attach screenshots of my case no. And the letter. Thank you so much. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Unknown Or Other |
| Date | Oct 29, 2021 |
| State | FL |
| Description | The contact owns a 2018 ford explorer. The contact stated while driving 50 mph in the rain, the vehicle stalled, and the windshield wipers seized. The contact stated that the message “transmission not in the park†was displayed. The contact restarted the vehicle and drove to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 31,000. |
| Category | Back Over Prevention, Unknown Or Other |
| Date | Oct 27, 2021 |
| State | OH |
| Description | Sync screen completely blacked out. Started after ford replaces my battery. Back up camera does not work; front and rear sensors do not work; along with all sync related activities (climate control, hands free) it has now progressed to instrument panel starting with the compass. Based on other complaints fear it will move on to other instrument panel devices. |
| Category | Back Over Prevention |
| Date | Oct 21, 2021 |
| State | TX |
| Description | Unable to utilize the technology screen that the backup camera utilizes. Black screen with no power and unable to get visual or audio object warnings. Being informed the apim is faulty. |
| Category | Unknown Or Other |
| Date | Oct 15, 2021 |
| State | FL |
| Description | The contact owns a 2018 ford explorer. The contact stated while driving 65 mph, the trim detached from the windshield. The contact was able to drive to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 41,000. |
| Category | Unknown Or Other |
| Date | Oct 15, 2021 |
| State | NY |
| Description | On at least three separate occasions over last six months vehicle has exhibited significant loss of power while accelerating passing vehicles. In addition to these occasions the vehicle has had significant smoking issues after idling or stopping for extended times. White smoke and odor exit the tailpipes which can be smelled inside of vehicle and observed outside the vehicle. Subsequent dealer inspections located nothing to cause the issues until the third time they inspected it and located the waste gate from the turbo chargers not function due to missing clips/rod. The repair has corrected the issue however I was charged for the repair stating the parts of the turbor charger where not covered under the powertrain warranty even though if gone uncorrected would have caused the turbos to fail under operation causing potential entire engine failure which if occured underway or during acceleration would create a significant safety hazard to the operator, passengers and potential other vehicles on the road. Note: there is a tsb issued for the same problems occuring with the turbo chargers of ford involving the smaller engines manufactured at the same facility as the ecoboost motors. |
| Category | Fuel System, Gasoline |
| Date | Oct 13, 2021 |
| State | NC |
| Description | The contact owns a 2018 ford explorer. The contact stated that while driving at various speeds, a strong, gas odor would emit through the vehicle without warning. Due to the fuel odor, he began to suffer from blurred vision, nausea, and headaches. The contact had sought medical attention for his symptoms. The contact had taken the vehicle to the dealer on two occasions and each time the dealer could not detect a failure. The contact also mentioned that once he began to drive a rental vehicle, his symptoms began to go away. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 20,000. |
| Category | Wheels |
| Date | Oct 06, 2021 |
| State | MN |
| Description | Right rear tire outside shoulder wear. Alignment has been checked twice. Always within factory specs. Factory specs for camber on that wheel are not right. Vehicle handles poorly in slushy conditions. In many instances that is a sign of wheels out of alignment. |
| Category | Steering |
| Date | Oct 04, 2021 |
| State | MN |
| Description | The steering stopped working. This happened a couple times and I stopped the suv and turned it off and when I turned it on it worked. This last time it completely stopped steering. The repair shop said it was a steering rack or something and the part had to come from ford. This part was 00. 00. Now they say my rear suspension bushing need replacing along with a toe part causing excessive wear on my rear left tire. This part will cost me 0. 00 plus. |
| Category | Unknown Or Other |
| Date | Sep 21, 2021 |
| State | MO |
| Description | Noticed smoke coming from vehicle as started driving vehicle, a short distance from wts. A short time later flames were coming from behind the glove box. Driver was driving. The vehicle has not been inspected. It is unknown at this time if their were warning lamps. |
| Category | Unknown Or Other |
| Date | Sep 17, 2021 |
| State | OH |
| Description | Vehicle emits a mold smell through the cooling system. Entire system was replaced under warranty and problem returned within a year. The presence of mold can cause serious health issues. |
| Category | Structure:body:roof And Pillars, Unknown Or Other |
| Date | Sep 03, 2021 |
| State | NY |
| Description | The contact owns a 2018 ford explorer. The contact stated while driving 65 mph, she became aware that the front passenger's side windshield rubber trim and the weather protector plastic piece were flapping back and forth on the windshield and then flew off the vehicle. The contact pulled over to the side of the road and placed the rubber trim piece back in the molding of the windshield and drove back to her residence. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. |
| Category | Structure |
| Date | Aug 17, 2021 |
| State | TX |
| Description | The contact owns a 2018 ford explorer. The contact stated that while driving at an unknown speed, the passenger's side window frame detached without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the nhtsa for assistance. The failure mileage was 35,872 |
| Category | Unknown Or Other |
| Date | Aug 10, 2021 |
| State | NJ |
| Description | When accelerating there is an exhaust smell that seeps into the cabin of the car. |
| Category | Back Over Prevention, Unknown Or Other |
| Date | Aug 09, 2021 |
| State | PA |
| Description | According to ford the apim failed and needs to be replaced. The entire counsel is black and will not come on I can not control the heat in air in the back of my vehicle as well as the rear cameras, radio, navigation, car chargers, car play and other features. Before it went completely black and didn't work it would disconnect the phone and turn off and on for about a week. This car is less than 3 years old. |
| Category | Structure:body:roof And Pillars |
| Date | Aug 06, 2021 |
| State | MI |
| Description | The failed component is the roof rail caps. One of mine came off on the car wash. The other roof rail cap keeps coming loose just driving around, I have to check the second roof rail cap so it too does not fly off on the highway or come off in the car wash. I now have just the one roof rail cap and it looks terrible. |
| Category | Structure:body |
| Date | Jul 29, 2021 |
| State | TX |
| Description | The contact owns a 2018 ford explorer. The contact stated that moisture had been entering the vehicle from an unknown place. The moisture had acuminated on the front driver's side floor and later spread throughout the entire floor of the vehicle. The contact also stated that a strong mold odor was inside the vehicle. The contact had taken the vehicle to a dealer where they informed her that the failure was not related to nhtsa campaign number: 21v316000 (structure) for which the vin was included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000. |
| Category | Unknown Or Other |
| Date | Jul 16, 2021 |
| State | MI |
| Description | 2018 exploere and everytime we back up there is a loud clunk noise, I see ther is a recall on 2013-2017 but 2018 als o needs to be included in this recall this probelm needs to be fixed immediately |
| Category | Fuel/propulsion System |
| Date | Jul 13, 2021 |
| State | CA |
| Description | Strong exhaust smell in the front cabin while driving 40+ mph. Resulting dizziness and nausea symptoms. Vehicle taken to dealer for diagnosis. Odometer reading 10560 |
| Category | Structure:body |
| Date | Jul 07, 2021 |
| State | NJ |
| Description | Roof rail cap flew off on highway. Complained of issue was told its under investigation but no fix is available |
| Category | Structure:body |
| Date | Jul 04, 2021 |
| State | CO |
| Description | Roofrack became detached while driving on freeway. Almost flew off in traffic and had to hold onto it while driving until I was able to pull over and tape it down. Almost flew off road while holding it down. |
| Category | Unknown Or Other |
| Date | Jun 29, 2021 |
| State | PA |
| Description | Air conditioning failed. Dealer says its compressor, but they have had it for a month and cannot fix it. Last excuse was a bolt fracture. Bolt fracture? My previous 2013 explorer had a fire in the ac unit at 9 thousand miles. |
| Category | Engine, Unknown Or Other |
| Date | Jun 24, 2021 |
| State | AZ |
| Description | On june 18, 2021 while driving we noticed a particular smell inside the vehicle while driving and stationary. When we exited the vehicle the smell was exact same smell as the exhaust coming from the car. All doors were closed to include rear hatch as it was 110 plus outside. We had the a/c on recirculating mode and wife complained of a headache and mentioned she had been getting headaches several times while in the vehicle and I too had a headache. I searched the web and came across the same in issue with this generation explorer and people had stated the 2018 models had the same complaint but were not recalled. For the remainder of the trip we rolled windows down and used fresh air to clear to vehicle of the exhaust smell. The vehicle has not been inspected by the dealer as we have been driving another vehicle due to the safety risk of co2 poisoning. |
| Category | Tires |
| Date | Jun 21, 2021 |
| State | MA |
| Description | The contact owns a 2018 ford explorer equipped with four hankook tires, tire line: ventus s1 noble s2, tire size 255/50/r20. Dot number: 5mnb1ah1218. The contact stated while having a routine inspection was informed that the rear driver and passenger tires needed to be replaced due to unusual wear. The vehicle was taken to the dealer where they were unable to determine the failure cause. The manufacturer was not notified. The tire mileage was 50,000. The failure mileage was 14,000. |
| Category | Tires |
| Date | Jun 19, 2021 |
| State | MA |
| Description | The contact owns a 2018 ford explorer equipped with hankook ventus s1 noble 2 tires. Size: 255/50r20 105h, dot number: 5mnc 1ah 1218. Upon inspection, it was discovered that the 2 rear tires were prematurely worn out or will get a rejected sticker if not replaced. Owner went to baystate ford dealer in easton ma where the failure was confirmed, but the cause of the failure was not determined. The contact was told by this dealer service that neither they or the manufacturer would offer any assistance for this failure. |
| Category | Structure:body:roof And Pillars |
| Date | May 27, 2021 |
| State | CA |
| Description | 2018 ford explorer. Consumer writes in regards to roof rail covers safety recall. The consumer stated the parts necessary to complete the recall repair were unavailable. The consmer stated the manufacturer exceeded a reasonable amount of time completing the recall repar. |
| Category | Unknown Or Other |
| Date | May 10, 2021 |
| State | CA |
| Description | Windshield trim piece came off while traveling on the freeway. |
| Category | Unknown Or Other |
| Date | Mar 25, 2021 |
| State | IN |
| Description | Today I noticed that the trim on my windshield was cracked, broken and falling off. My car has about 40k miles on it and would not have expected this to fall apart already. This past year I may have driven my car 5000 miles. It has not been in any storms or eight wind situations. I have been hearing a strange noise in the front but did not connect this to a trim molding issue. It is dangerous because it could fly off and hit a pedestrian,motorcycle rider or bicycle rider or even another vehicle. |
| Category | Engine, Unknown Or Other |
| Date | Mar 22, 2021 |
| State | TX |
| Description | Under acceleration with the air conditioning set to recirculate the cabin fills with exhaust fumes. |
| Category | Steering |
| Date | Mar 11, 2021 |
| State | PA |
| Description | Power steering went out twice. Dealership said no problems. Now make noise. Dealership still says no problem. Blamed it on age. It is a 2018 suv. Should not be happening. |
| Category | Structure:body |
| Date | Feb 11, 2021 |
| State | ID |
| Description | On january 24, 2021 I bought my certified pre-owned 2018 ford explorer sport. The following week I heard an intermittent banging sound when driving down the road at approx. 60 mph. When I got home I saw that the plastic coverings of the roof rack rails were coming off and were what was making the banging sound. From researching the issue online it appears if left unaddressed the covers can fly off the vehicle while on the road. Unfortunately ford has yet to provide a fix. There are hundreds of complaints from people online show this is a very common problem and ford has yet to provide a adequate solution for. Some people have stated that ford's fix is to apply silicone to the clips that come loose. Upon inspection I see that silicone had been applied to mine previously (not by me) and that, like many other report, this does not hold/ resolve the problem. Many more user complaints of this issue can be found here https://www. Cargurus. Com/cars/discussion-t73385_ds991660 |
| Category | Structure:body, Unknown Or Other |
| Date | Feb 02, 2021 |
| State | WA |
| Description | This car has a leak issue. Multiple points of entry for water leave the car soaking wet after rain. This issue was unknown as all-weather liners were placed into the car blocking occupants from being able to feel large amount of water accumulated on the floor. Mold grew in car as occupants did not know that their was an issue posing an extreme health hazard to adults and children. This is not safe. Ford knows this is a known issue and has not taken any action to remedy the problem. The car leaks while in motion and stationary. Cars are leaking from sunroofs, bolts, and from under the hood. This is making people sick and they do not care. A class action suit needs to be filed against ford. My car had to be repaired twice at hawks prairie automotive in lacey, wa in december 2020 and january 2021. Receipts can be provided. I am unsure if this actually repaired the issue completely. |
| Category | Unknown Or Other |
| Date | Jan 08, 2021 |
| State | FL |
| Description | Roof rack continually pops loose while driving. |
| Category | Structure:body |
| Date | Jan 04, 2021 |
| State | MD |
| Description | Water leak, passenger side 3rd row fixed position window every time it rains, water accumulates in rear of vehicle |
| Category | Engine, Unknown Or Other |
| Date | Dec 31, 2020 |
| State | UT |
| Description | We took our 2018 ford explorer into the shop last winter complaining of a bad smell. The shop kept our car for about 5 days and said there was nothing wrong. 2 weeks ago my wife went to the er and was diagnosed with carbon monoxide poisoning. We began working with for to help get this fixed, 5 days later she passed out at the wheel and wrecked into a telephone poll. While at the er there was carbon monoxide in her blood again. Thank goodness she didn't hit a family or something worse. Since then ford has refused to work with us since the car is wrecked. This is a problem and needs to be looked into!*dt*jb*dt *tr |
| Category | Steering, Suspension |
| Date | Dec 31, 2020 |
| State | NJ |
| Description | Vehicle when accelerating pulls sharply to right . Problem not resolved after 30 days at dealership. Alignment was not problem. Was documented while under warrantee ant was first noticed at 21000 miles and documented |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Dec 29, 2020 |
| State | WI |
| Description | While traveling with adaptive cruise engaged we were in left lane following a semi approximately 1000' ahead of us and when he moved over to make an exit our vehicle passed by and auto braked hard causing vehicles behind us to take evasive action from hitting us along with vehicles in the right lane of traffic. This also happened again the following week except passing by a dump truck. I was aware that time an mashed accelerator in time as instructed as per operating manual. I don't feel safe using my cruise with or without adaptive on and now several weeks later I'm getting an 'adaptive cruise not available' message displayed on instrument panel. |
| Category | Exterior Lighting |
| Date | Nov 09, 2020 |
| State | DE |
| Description | Driving in the dark and passenger side headlight went out. Got diagnosed that it was a bad light housing. Got various prices from 700 to 1200 dollars. Now the light works . Was out for 3 weeks decided to come back on. Well I would assume its not the headlight or just faulty electronics. Not sure any hekp? |
| Category | Tires:tread/belt |
| Date | Oct 29, 2020 |
| State | IL |
| Description | Tl* the contact owns a 2018 ford explorer equipped with hankook tires, tire line: ventus s1 noble, tire size: 255/50/r20, dot number: 5mnc1ah3917. The contact stated that while driving at various speeds, there was an abnormal vibration in the vehicle due to cupping of the tires. The contact stated that the driver's side front tire had experienced tread separation. The cause of the failure was not determined. The local dealer huntley ford located at 13900 auto mall dr, huntly, il 60142 and the manufacturer were notified of the failure but offered no assistance. The failure mileage was 24,000. The vin was not available. |
| Category | Structure:body |
| Date | Oct 27, 2020 |
| State | CA |
| Description | While driving the other night in rain, night and heavy traffic, I heard some flapping from the roof of the car, but could not stop because we were in a mountain pass and winding roads. I did see something like fly off of my car and cars behind me were swerving, I thought maybe a small branch. But no it was the top cap of my roof rail on the driver side. The part is 0, and when I googled it, it is definitely a known problem at ford. Hundreds of hits with the same issue |
| Category | Unknown Or Other |
| Date | Oct 27, 2020 |
| State | OR |
| Description | When accelerating above 2500 rpm, such as when merging onto the highway / with the flow of traffic, or accelerating up hill, the cabin fills with a foul odor which smells like burnt oil or bad exhaust. This happens with re-circulation turned on or off, and also with the a/c / fan units powered off entirely and usually windows must be rolled down to get the odor/fumes to leave the cabin. My concern is if the smell is coming in, all the toxic gasses and fumes that come with it are also entering the cabin. |
| Category | Structure:body |
| Date | Oct 26, 2020 |
| State | TX |
| Description | The rail cover on top of the car just came off with no one messing with or being damaged. I researched to see if other has a problem like this and I found numerous of people saying the rail cover just detached form the actual rail. While driving down the highway. |
| Category | Wheels |
| Date | Oct 24, 2020 |
| State | CA |
| Description | The two front hankook tires have wear in the form of flaking rubber around the whole tire. At about 10,000 miles, we went to ford to have it looked at and they referred us to the tire store. They said it was fine, but as I look at the other complaints, it is obvious that these tires have a flaw and there should be some compensation given. At 32,000 miles of city road driving, the tires had to be replaced. |
| Category | Seat Belts |
| Date | Oct 21, 2020 |
| State | MA |
| Description | Tl* the contact owns a 2018 ford explorer. The contact stated that the inflatable seat belt failed to retract with britax frontier click tight child safety seat while using the high back with the rear passenger shoulder strap failed to secure the child in the vehicle. As the child was seen hanging out the window while the mother was driving. The contact stated that the car seat was secured with the latch system however, the child was not secured with the vehicle's seat belt. The contact stated that the failure also occurred with the graco turbo booster which does not have a latch system. The manufacturers ford and britax were made aware of the failure. The ford manufacturer opened a case. The britax manufacturer offered no assistance. The approximate failure mileage was 18,000.*dt the consumer provided photos. *tr |
| Category | Electrical System, Power Train, Vehicle Speed Control |
| Date | Sep 16, 2020 |
| State | AZ |
| Description | I have been experiencing acceleration/transmission concerns, where the vehicle essential stalls and will not accelerate. After approximately 5 seconds, the computer and transmission appear to 'sync' and the vehicle will accelerate, but the issue will continue to happen until the vehicle is turned off and back on again. The first time this happen, I was in a costco parking lot, so I did not think much of it. The second time this happen, july 12th, 2020, I was crossing a busy road of traffic near my home and was almost involved in a serious accident as a result of this failure. As I was crossing the 2 lanes of traffic to make a left hand turn, my vehicle stalled and I was almost side swiped by an oncoming vehicle. After this incident, I had my vehicle towed to a ford dealership for inspection. Upon extensive analysis of the vehicle, the technicians could not find anything wrong with the vehicle including no failed sensors in the computer and the technicians were not able to replicate the concern. On august 19th, 2020, my check engine light came on and I immediately returned the vehicle to ford dealership hoping this was a result of the issues I had been having. Upon another diagnosis, the error was cleared for an engine knock sensor, but this was not related to my concerns with the acceleration or transmission. |
| Category | Steering |
| Date | Sep 14, 2020 |
| State | PA |
| Description | The electronic steering system detected a fault, twice. Loss power steering while driving on city street. I could barely turn the vehicle. |
| Category | Steering, Unknown Or Other |
| Date | Sep 14, 2020 |
| State | CA |
| Description | I purchased the ford explorer sport last november 2018, and there's no squeaking noise under the steering wheel. I noticed it last month and I go straight at the ford dealership and they told me it's the characteristic of the car. Im so disappointed with the diagnosis, the disturbing noise is under the steering wheel, and the confusing part is the squeaking noise you can only hear that when you turn the steering wheel to the right. Hopefully you can pin point the problem. If it's the steering wheel or the air bag inside is the problem. |
| Category | Unknown Or Other |
| Date | Aug 29, 2020 |
| State | CA |
| Description | Vehicle equipped with a 3. 5l ecoboost v6 engine had an illuminated malfunction indicator lamp (mil), powertrain malfunction (wrench) lamp, service advancetrac message, hill start assist not available message, and lack of power with diagnostic trouble code p0107 (map faulty). Occurred while pulling away from a red light without warning. This disabled the vehicle in middle of intersection and power steering was lost. Vehicle lurched erratically and had to be pushed to safety then towed to dealer. Very unsafe as it literally died and steering went out without warning!!! Initially towed to colley ford in glendora, ca. That dealer was so horrific to deal with, we had the suv immediately towed (again) to puente hills, ca dealer. Unacceptable handling by colley ford. |
| Category | Structure:body |
| Date | Aug 26, 2020 |
| State | CA |
| Description | My 2018 ford explorer roof racks flew off (broke off) while driving on the freeway causing cars behind me to swerve to avoid impact this occurred in january 2019. |
| Category | Electrical System |
| Date | Aug 25, 2020 |
| State | SC |
| Description | In march 2018 I bought a brand new 2018 explorer. In november 2019 my security system started going off on it's own without any disturbance to the vehicle or me touching my keys. The next day the battery was dead and the ford service center told me my battery was dead due to a cold snap (we are in sc... It does not get that cold). I had to get a brand new battery. Now less than a year later, it's august 2020 and the key pad on the driver's side exterior door is malfunctioning and blinking uncontrollably until it finally died and does not work. The car is still functioning fine up until this point. Now 3 weeks later, my car did not start this morning and I had to be jumped off. I took it to the ford dealership and they said something is draining my battery and it is not holding a charge. There's no reason why a 2018 explorer should need two new batteries in 2 years. Something is draining my battery and no one can tell me what that issue is. |
| Category | Electrical System |
| Date | Jul 24, 2020 |
| State | FL |
| Description | Had car serviced on 06/13/20 battery 100% documented. On 07/09/20 while driving the vehicle a quarter of mile from my house when the battery exploded. There was a strong sulfur(rotten egg) smell that filled the whole car and was hard to breathe. Stopped the car and opened the hood and confirmed that the battery had exploded spraying acid all over the entire engine compartment, down under the whole car and covering the tailgate and tires as well since the car was in motion when it happened. Ford wants to take no responsibility for the battery defect they are calling it. I've had to open a comprehensive claim through car insurance to cover all the body damages and mechanical damages from the acid. The car only had 43,000 miles when it happened with a 2 year old ford manufactured battery that was just serviced as noted in the beginning being at 100%. There was never a indicator light from the battery or engine claiming that something was happening or did happen. My health report on my car still said nothing was wrong even though my battery had exploded. |
| Category | Engine, Unknown Or Other |
| Date | Jul 15, 2020 |
| State | AZ |
| Description | When accelerating we can smell exhaust in the cabin of our vehicle. This has been an ongoing issue for more than a year. We have to roll the windows down to get air. On trips from phoenix to san diego thru the mountain passes we have gotton dizzy from exhaust smell. I have taken it to the dealer 4+ times to complain about this issue, dealer has said its a known issue with no fix. You can smell the humidity of the exhaust as well as the burnt oil. Every time I get in my vehicle with friends, I'm embarrassed of smelling exhaust and hope it doesn't affect health of anyone. We can see the exhaust soot building up along the engine block and exhaust manifold but the dealer told us thats normal road grime. |
| Category | Engine, Power Train |
| Date | Jul 13, 2020 |
| State | OH |
| Description | Tl* the contact owns a 2018 ford explorer. The contact stated that while merging into traffic on the freeway at various speeds, the vehicle independently shifted into limp mode without warning. The contact took the vehicle to autonation ford east (28825 euclid ave, wickliffe, oh 44092) where the mechanic was unable to duplicate the failure. The mechanic attributed the failure to a potential turbo lag. The vehicle was not repaired. The manufacturer was not notified of the failure. Consumer stated indicator fault lights on the dash failed three times.*jb |
| Category | Tires |
| Date | Jul 08, 2020 |
| State | FL |
| Description | Hankook ventus s1 noble 2 (255/50r20 105h) tires have excessive treadwear (less than 2/32 minimum) and cuts in tread. Hankook tires have 28k miles, are original to 2018 explorer purchased new. Vehicle and tires are serviced and maintained via premium maintenance plan. Vehicle is aligned. Low tread and cuts are preventing dealers/others from fixing flat caused by nail puncture. At least 2 tires have excessive wear and cuts. |
| Category | Wheels |
| Date | Jul 08, 2020 |
| State | FL |
| Description | Hankook ventus s1 noble 2 (255/50r20 105h) tires have excessive treadwear (less than 2/32' minimum) and cuts. Hankook tires have 28k miles, are original to 2018 explorer purchased new. Vehicle and tires are serviced and maintained via premium maintenance plan. Vehicle is aligned. Low tread and cuts are preventing dealers/others from fixing flat caused by nail puncture. |
| Category | Structure:body |
| Date | Jul 04, 2020 |
| State | TX |
| Description | The gas door does not seal and props open all time, the vehicle comes with no fuel cap and door does not lock allowing anyone to put containments in the fuel |
| Category | Tires |
| Date | Jun 09, 2020 |
| State | NY |
| Description | Tl* the contact owns a 2018 ford explorer equipped hankook tires, tire line: ventus s1 noble2, tire size: 255/50/r20, dot number: 5117. The contact stated that the vehicle was taken for routine service at koeppel ford (57-15 northern blvd, queens, ny 11377), and the contact was informed that all four tires needed to be replaced due to accelerated tread separation. The contact mention that while driving at an undisclosed speed, the vehicle hydroplaned due to the tires. The tires were not replaced. The manufacturer was made aware of the failure and informed the contact that the tires would be prorated to defray some of the cost for the tire replacement. The contact was referred to the dealer for assistance. The failure mileage of the vehicle and tires were approximately 24,459. *ln *tr |
| Category | Electrical System, Unknown Or Other |
| Date | May 24, 2020 |
| State | CA |
| Description | I have a ford explorer limited 2018 with rotten egg and sulfur smell when remote start at idle and hard acceleration. I took the vehicle for the 3rd time and got it back after 14 days. I was hoping they would replace the catalytic converter but they declined it. The report stated there were no cat converter code and that by design the ford explorer's catalytic converter has normal sulfur and rotten egg smell. This was taken from the vehicle report " some sulfur or rotten egg type smells from the exhaust are normal because of the catalytic converter design. Please confirm the source of this stench because after hard acceleration and or remote starts the exhaust fumes could smell like sulfur and it's normal" . How can I claim the 8yrs/80,000 miles catalytic converter when they call sulfur and rotten egg normal? Will I just expose my family to cancer causing fumes? If I trade this vehicle I will be 00 negative and the person who will buy this vehicle will have the same issues. I can provide a copy of the service report if needed. *tr |
| Category | Unknown Or Other |
| Date | May 07, 2020 |
| State | CA |
| Description | Exhaust fume inside the cabin. Brought it to 2 ford dealership and they both said they could not duplicate the issue. Ford gave me extended service warranty maybe to keep me calm. But I got the suv in jan 2, 2019 and up until now I still smell the fume inside the cabin. I have 2 kids and they have been inhaling toxic fumes every time I take them inside the explorer. Especially when you accelerate hard. *tr |
| Category | Wheels |
| Date | Apr 08, 2020 |
| State | AZ |
| Description | Vehicle came with hankook ventus s1 noble 2, 255/50r20 tires. We only have 15k miles on the vehicle and the tires already need to be replaced. We had them rotated at the dealership at the scheduled oil change interval. One of the tires developed a slow leak and required re inflation each week. One rear tires lost all air pressure while we were driving on the street. There was no nail or hole found it it. The tires are shredding tread as well. All 4 need to be replaced but neither ford or hankook have answered our complaint. These tires need to be recalled because they are dangerous. |
| Category | Structure:body |
| Date | Apr 01, 2020 |
| State | AZ |
| Description | 2018 ford explorer has a roof rail issue where the top part the the roof rail that comes factory on the vehicle will pop out of place and not clamp down properly the for part number is fb5z 78551a47 aa and also fb5z 78551a46 aa one belongs to the left and the other the right. I was driving down the high way with them not fully seated in the back end of the railing and noticed when I got home that they must have flown off while driving down the highway. This is the second sime I have had them fixed and they are now not staying down properly seated. Luckly my vehicle has warranty on it still to get it fixed but if this is going to happen outside of warranty its not a cheap fix unfortunatly. |
| Category | Wheels |
| Date | Mar 03, 2020 |
| State | MA |
| Description | Went for a inspection sticker on my 2018 explorer and was told I needed tires. I said that was impossible since I only had 25000 miles on them. They showed me the wear and I could not believe it. The tires are hankook ventus s noble 2. These tires are a major safety issue and upon research here this is a common problem with them. Do notbuy these tires |
| Category | Unknown Or Other |
| Date | Mar 01, 2020 |
| State | IL |
| Description | The top cap on the drivers side (where the luggage rack is) came completely off while driving on the highway. The passenger side one keep coming loose. This is a safety hazard, as the piece that flew off could have injured someone or worse. This is not a safe piece on the suv and needs to be addressed, as many, many people have complained about this issue. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 29, 2020 |
| State | WI |
| Description | Electric shortages, smell burning wires, stalls vehicle was repurchased by ford and I want to make sure its reported as a lemon and not resold for safety of others |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Feb 20, 2020 |
| State | AZ |
| Description | For weeks now the car has been deciding what to do. The air conditioner randomly turns off or won't turn on. The window won't roll up or down. Lights in the dashboard randomly go on and off all the time. Sometimes there is just a loud noise but no lights. Then recently when I was driving on the highway going 55 mph with my 3 children the car shut its self off. The lights went crazy then shut off. There was no gas or brakes as I was going 55 mph. Once the car came to a rolling stop. It did not turn back on. Once towed to the dealership, they cannot find anything wrong. |
| Category | Service Brakes |
| Date | Feb 13, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2018 ford explorer. The contact stated while driving at approximately 40 mph, the transmission shifted into gear improperly. On one occasion the vehicle independently shifted from park to reverse independently. The vehicle was taken to airport marina ford located at 5880 w centinela ave, los angeles, ca 90045 (310-574-2641) where the vehicle was repaired. The contact also heard an abnormal noise with the brake pedal depressed and had the vehicle inspected. Airport marina ford also inspected the brakes and informed the contact that no defects were found with the brakes or braking system. The approximate failure mileage was 28. |
| Category | Unknown Or Other |
| Date | Feb 02, 2020 |
| State | CA |
| Description | When climbing hills and engine at high rpm I can smell exhaust in the cabin portion of my vehicle. I initially thought it was the vehicle in front of me, but it happened again a few days later when I was traveling through the hills again. Same circumstances, climbing hills at a high rpm. Speed was approximately 65 mph. The smell was exactly the same as if I was walking behind the car in the morning after staring the engine. |
| Category | Seats |
| Date | Jan 15, 2020 |
| State | NY |
| Description | Reaching under driver seat and contacted seat frame sharp and cut finger. |
| Category | Engine, Unknown Or Other |
| Date | Jan 09, 2020 |
| State | FL |
| Description | Constant smells of carbon monoxide in my vehicle almost every time I accelerate above 3500 rpm. I've taken it to two dealerships more than three times for the same problem with no solution. Every time I get in my vehicle I dread smelling this stuff and hope it doesn't affect me or a loved one. |
| Category | Fuel/propulsion System |
| Date | Jan 09, 2020 |
| State | IA |
| Description | We purchased a brand new 2018 ford explorer in september of 2018. Around october/november 2018 I started having a lot of dizzy spells and panicked attacks while I was driving the explorer. I was in and out of drs weekly sometimes more than weekly for these episodes. Drs thought it was anxiety so would increase medications, or change medications and I continued with same symptoms. I drove the explorer numerous times a day as I have kids and would feel this way 90% of my day every day. I went thru physical therapy, mental therapy and also sent to a heart doctor up until 2 months ago when we purchased another vehicle and I never had a issue while driving that. My fianc drove the explorer one day which he never did as it was my vehicle and he had his vehicle and he smelled a gas smell and questioned me about it but I had been suffering respiratory illnesses during this time and could never smell anything so I never noticed the smell. My son was having vomiting spells numerous times a week and drs said it was a generalized vomiting issue. I contacted the dealership we purchased the explorer at and they came and picked it up. Once they checked it over they called me and said they had to order a whole new muffler system as it was leaking carbon monoxide into the cabin of my explorer. I contacted ford motor company and they said they would fix it in which they did but the damage was done I had been suffering physically and mentally for a year and due to the pan nick attacks while driving I could barely drive most days and still struggle due to the fear I've encounter behind the wheel. Ford basically said I could trade it or keep it that's all they would offer me. I wanted them to buy it back as I couldn't get back in it. I've had no issues since I stopped driving it neither has my son. I didn't get any paperwork when it was fixed so I can't give u that. |
| Category | Engine |
| Date | Jan 05, 2020 |
| State | GA |
| Description | Warning sign says check engine oil pressure, the warning sign only appears when the car is stopped. |
| Category | Unknown Or Other |
| Date | Dec 11, 2019 |
| State | PR |
| Description | Carbon monoxide is geting into the cabin. I take it to the dealer but the can fox it. Its been 5 times. Todas I turner back to the dealer. Hey been very irresponsable. Carbon monoxide is a very danger gas and I don't google to expose my family fue yo tour inrresposability. |
| Category | Fuel/propulsion System |
| Date | Nov 30, 2019 |
| State | OK |
| Description | When starting vehicle, the inside of my vehicle fills with a strong smell of gas. This is an ongoing and reoccurring issue. I believe it may be the cause of my 6 year olds child's frequent headaches and bouts with nausea that began at the same time I started noticing the gas smell issue. |
| Category | Air Bags, Structure:body |
| Date | Nov 28, 2019 |
| State | TX |
| Description | Both. Vehicles were moving. The explorer front hit the right rear panel of a 2011 ford ranger. Both vehicles were going approximately 30 mph. No injuries sustained by either driver. My ford explorer air bags did not deploy. I was on a city street the other vehicle was just beginning to turn. |
| Category | Suspension |
| Date | Nov 25, 2019 |
| State | FL |
| Description | Vehicle was traveling at approximately 45 mph on a smooth strait stretch of road when a loud back was heard and a sudden loss of steering resulting in striking the curb as it came to a stop. Upon inspection it appears the lower control arm failed just before the balljoint and had broken in half. This appears it's an issue across a range if explorers that utilize the same control arm. |
| Category | Seat Belts, Seats |
| Date | Nov 04, 2019 |
| State | NV |
| Description | Vehicle was struck from behind by a pick-up truck driving at a high rate of speed. Upon impact my vehicle's front seats collapsed into the back seats causing the seat belts to be ineffective. As a result the passenger in my vehicle sustained back and neck injuries. My vehicle was stationary as the traffic was at a standstill. The vehicle that struck my vehicle was traveling at about 70 miles per hour. |
| Category | Engine, Service Brakes, Steering |
| Date | Oct 24, 2019 |
| State | CA |
| Description | Starting whit a noise problem on engine we bring the vehicle to service department them said was not a problem 2 months later we are here on service department for steering wheel problem, brake noise, to much problems. We buy a new car to avoid this problems and issues wasting our time. And money. |
| Category | Engine |
| Date | Oct 24, 2019 |
| State | CA |
| Description | Carbon monoxide in the passenger compartment of a 2018 ford interceptor utility (a honeywell bwc2r-m carbon monoxide alarm had been installed in the vehicle due to the history of carbon monoxide issues with these vehicles). On october 21, 2019 two officers were patrolling in the 2018 ford interceptor utility. The officer were accelerating quickly as they entered the highway when the carbon monoxide alarm activated. The officer stopped accelerating and rolled down the windows. The carbon monoxide alarm reset and no further activations have been reported.(this report came a month after another of the city's ford interceptor utility vehicles went to the dealership twice for carbon monoxide in the passenger cabin. The first incident was accompanied by a foul odor and the egr purge valve was replaced. The vehicle was placed back in service and within a week the carbon monoxide alarm activated again. Ford was unable to duplicate the carbon monoxide in the passenger cabin so no repairs were done.) |
| Category | Tires |
| Date | Oct 22, 2019 |
| State | FL |
| Description | 2018 ford explorer. Hankook ventus s1 noble 2 tires. Size 255/50 r20 105h no crash. Mileage ! 2,066 miles. Tires are cracking and separating with chunks flying off as I drive. Ford offered me 0 towards replacing the 4 tires for the same brand. They would not replace it with a different brand that I feel safe with. I will be running into the same issues. These tires need to be recalled! |
| Category | Wheels |
| Date | Oct 11, 2019 |
| State | TX |
| Description | Hankook ventus s1 noble 2 tires in 255/50r20 are loosing chunks of rubber and have 20,000 miles on them. Original tires on 2018 ford explorer. |
| Category | Tires |
| Date | Oct 08, 2019 |
| State | CO |
| Description | Tl* the contact owns a 2018 ford explorer equipped with hankook ventus s1 noble 2 tires, size: 255/50r20. The contact stated that the front driver and passenger side tire thread were prematurely worn. The contact had the tires rotated and also noticed that the rear driver and passenger tires also had loose thread and cracks. The tires were not replaced. The manufacturer was contacted. The approximate tire and vehicle failure mileage was 16,000. *tr |
| Category | Structure:body |
| Date | Oct 05, 2019 |
| State | IN |
| Description | I bought a brand new ford explorer, the passenger door flew open while I was driving at 40 mph. Ray skillman dealership have to "fix" the door that was twisted and warped. Then it leaked. They put on a new gasket. It still leaks and soaks me when I open the door after a rain. So ford told me they would send a field inspector to check my vehicle my explorer sat at ray skillman ford a week, no one from ford came. Now the patronize me. I pay almost 900 a month for this new explorer, and I notice things are shifted to the right, like the panels doors, ect. The door was popping open while locked, which set the alarm off all hours of the night. They will do nothing. Something is wrong with this new vehicle. Ford will not replace it. I have made 12 complaints to the ford company complaint line. They do not care. When I took the vehicle in when the door flew open while driving, they had it for 3 days, refused to give me a receipt for what they did. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tt |
| Category | Unknown Or Other |
| Date | Oct 02, 2019 |
| State | AR |
| Description | There is a strong exhaust smell in the cabin of the vehicle under medium/heavy acceleration. It comes through the a/c vents and is way stronger in the rear back seats than the front seats. I have to roll down the windows for a few miles to let it air out. Once at highway speeds the smell will disappear until you start climbing a hill or steep grade or you were forced to slow down and get back up to highway speeds. The dealer has stated they can not duplicate my concerns. I have three small children that all ride in the back please tell me what are my options at this point. |
| Category | Fuel/propulsion System, Unknown Or Other |
| Date | Sep 18, 2019 |
| State | MA |
| Description | Strong smell of exhaust and rotten eggs entered the cabin 5 times during a 4 hour road trip during acceleration and at higher speeds. The smell caused headaches and nausea. The windows had to be opened to relieve the smell. The issue was reported to the ford dealership on the next possible business day after occurring for review in a scheduled maintenance within 2 weeks of that date. Numerous tsb (for previous model years 2011-2017) and complaints (for model years including 2018) for this same problem can be found in online searches. At the time of recording this complaint, my truck is still with the dealership under review. |
| Category | Unknown Or Other |
| Date | Sep 16, 2019 |
| State | OK |
| Description | Hankook tires - 255/50r20 105h venus s1/s2 - had only 2/32nd tread after 21,000 miles. These tires came on my 2018 ford explorer, which I purchased new. Both ford and hankook tires knew about the accelerated wear issue when I purchased the vehicle, but neither company made me aware of it. |
| Category | Unknown Or Other |
| Date | Sep 12, 2019 |
| State | AZ |
| Description | Exhaust in the cabin - happens durning and after acceleration. Or when the vehicle is under stress on an incline, hillclimb or passing another vehicle. Bought vehicle in nov. 2018 and were told that exhaust smell problems did not effect 2018 or 2019. So we bought it. |
| Category | Unknown Or Other |
| Date | Aug 17, 2019 |
| State | NE |
| Description | Becoming ill while driving 2018 ford explorer. On several occasions, after an hour or so of interstate driving I felt as if I was going to pass out, also experienced dizziness, headache, nausea, difficulty concentrating, and anxiety. Symptoms became more severe after each trip. Finally, after my daughter also experienced dizziness while driving my vehicle, I researched other drivers experiencing the same symptoms and realized other ford explorer drivers were experiencing similar symptoms from carbon monoxide exposure. After doing some research and bringing this issue to the attention of our ford dealership, it was recommended installing a carbon monoxide detector. It was installed and the presence of carbon monoxide was detected. I have been without a vehicle for the past three weeks. It has been at the dealship. This case is now with the ford office of counsel and I haven't had any information or correspondence from ford. |
| Category | Unknown Or Other |
| Date | Aug 16, 2019 |
| State | MS |
| Description | The problem is exhaust in the cabin... Intermittent and happens during acceleration. Or when the vehicle is under stress on an incline or passing another vehicle... Case numbers; cas 22351032 cas 15942505 cas 22265738 I specifically asked about this potential issue when I purchased this vehicle and was told it didn't affect the 2018 models.. Service dept called the ford tech hotline and performed all the procedures the engineers requested and did not fix the issue |
| Category | Unknown Or Other |
| Date | Aug 12, 2019 |
| State | CA |
| Description | On hard acceleration exhaust fume gets inside the cabin even when the a/c is on circulating mode. When parked on idle with a/c circulating mode toxic smell gets in the cabin too. It can be smelled or detected more on the rubber door seals around the vehicle. Took it to ford multiple times but they cannot solve the issue. Im worried about my family's health. Ford usa gave me 40,000 miles free oil change and tire rotation to make me feel a little better. I think this is a common problem of ford explorer. |
| Category | Structure:body |
| Date | Aug 07, 2019 |
| State | IN |
| Description | The 2018 ford explorer xlt with black plastic roof racks. I have had a rack blow off twice in higher speed situations! Three times to dealership, replaced now, tried new clips, tried glueing, they still cannot correct, and are unwilling to fully replace both racks entirely unless it flies off again. This is extremely dangerous! I was traveling 50mph when I watched it land in the road. Had a car been behind me and swerved to miss it, accident for sure! A motorcyclist or horse draw buggy could have resulted in a fatality. This is not a small part, it's a long luggage rack rail. According to customers online, ford has done many of these repairs on many explorers and not issued a recall or at least changed the part ? Does a human have to get injured or killed before something gets accomplished? |
| Category | Electrical System |
| Date | Jul 30, 2019 |
| State | FL |
| Description | The car sat for 7 days (we are retired) and the starter button did not respond on the first two tries to start engine. It happened on two occasions. If left at an airport, we might have been stranded. I believe the cause is the high current drain for the wifi and other electronics going on. The dealer said to check battery. The problem does not occur unless the car is unused for a number of days. |
| Category | Structure:body |
| Date | Jul 26, 2019 |
| State | NJ |
| Description | While parking vehicle suddenly accelerated when moving forward so much that had to turn wheel to right side to try to avoid car parked in front to no avail hit car parked in front with driver side bumper and fender. Thank god there was light pole in sidewalk which slowed down car enough to be shut off. |
| Category | Structure:body |
| Date | Jul 23, 2019 |
| State | MO |
| Description | The roof rails on will not stay attached. Have had this vehicle since jan 2019. Bought new. The dealership has tried 3 now 4 time's to make repairs. The driverside will not stay seated to bottom mount. Has come loos on turnpike and began beating the roof of our vehicle. Most oftenhigh winds will unset and detach the plastic cover from the base mount. It has come loose many times leaving the car wash just as the blowers would dry the car. |
| Category | Unknown Or Other |
| Date | Jul 20, 2019 |
| State | MN |
| Description | Numerus times--while on vacation-- during acceleration --weather passing or climbing an uphill grade--exhaust fumes can be smelled in the car cabin--at times very bad very concerned --when carrying the grandchildren |
| Category | Unknown Or Other |
| Date | Jul 15, 2019 |
| State | FL |
| Description | Smell of exhaust especially if accelerating at high speed and more noticeable if the the ac circulation is on |
| Category | Engine |
| Date | Jun 26, 2019 |
| State | FL |
| Description | My 2018 ford explorer has under 9,000 miles on it and I've been experiencing exhaust smells in the cabin while merging on the interstate. This happens during acceleration. I have brought my vehicle to ford several times now with no real answer. They said that they have not been able to "recreate" the smell so their hands are tied. They told me to turn off the recirculate ac function to get rid of the smell. Clearly, if that was their directive, they know that explorers are having an issue. I was told today that I should contact ford directly because the issue does not include 2018s. I have 2 young children that in my vehicle with me and something needs to be done about this problem. I owe money on this vehicle that is putting my family in danger and have no answers on how to get the problem fixed. |
| Category | Unknown Or Other |
| Date | Jun 26, 2019 |
| State | FL |
| Description | Vehicle exhaust system emits carbon monoxide and other fuel fumes into the cabin on various occasions while driving. Usually occurs during an acceleration with stress as in an uphill push to the top or in local traffic while changing lanes with acceleration stress. These are heavy enough fumes to cause nasal discomfort, on occasion light headed feelings, and throat irritation. The dealer has used all ford motor co. Protocols and the fumes still persist. Fmc has had a regional director contact me which resulted in going to another dealer to try the protocols again. Although there has been some reduction in the volume of fumes, the vehicle still emits the fumes into the cabin. Fmc has now, one plus years later, told me to buy a carbon monoxide meter to test for existence or hire an attorney. No offer of a trade-in at a price to offset the deficiency. That being said, I did test drive two 2019 xlt's and had the same emissions occur in both cars within 24 hours of the over night drives. |
| Category | Service Brakes |
| Date | Jun 24, 2019 |
| State | NJ |
| Description | Driving the vehicle at about 40mph coming off a bridge, I hear a rattle coming from the rear of the vehicle as I brake. The brake fully depressed applies virtually no braking power. I was able to bring the vehicle to a stop by pumping the brakes as well as using the emergency brake. I walked around the vehicle to see what was going on, I noticed fluid near rear passenger side tire. The rim and street had brake fluid all over it. Upon further inspection part of the brake caliper assembly was hanging behind the rotor. The car was towed to a ford dealership that day. Was not inspected same day as service was closed for the day on saturday. The vehicle was inspected by dealership on following monday. I was told the bots that keep the brakes in place were missing. The brake in question was inspected by a ford dealership previously as there were odd marks on brake rotor, the dealership that there were no issues and no service on brake |
| Category | Engine, Unknown Or Other |
| Date | Jun 17, 2019 |
| State | TX |
| Description | Exhaust is leaking into the cabin while driving. Usually while accelerating |
| Category | Unknown Or Other |
| Date | Jun 04, 2019 |
| State | TN |
| Description | Rear camera intermittently does not work. When car in reverse, it will either give a picture, give a blurry picture, or black screen that says "no camera". |
| Category | Engine |
| Date | May 09, 2019 |
| State | PR |
| Description | Leak on timing cover. It has a minor oil leak in the timing cover |
| Category | Engine, Fuel/propulsion System |
| Date | Apr 23, 2019 |
| State | PR |
| Description | Ford explorer 2018 going from 50 mph. And to do force, enters a strong smell of gas cabin it should slow down and open the crystals to leave the strong odor. |
| Category | Structure:body |
| Date | Apr 13, 2019 |
| State | CA |
| Description | The passenger side a pillar cover is coming off. |
| Category | Structure:body |
| Date | Apr 13, 2019 |
| State | CA |
| Description | The driver's side a pillar cover is coming off. |
| Category | Electrical System, Unknown Or Other |
| Date | Apr 06, 2019 |
| State | ID |
| Description | The explorer will randomly not start like a dead battery, but then starts other times. Battery had been replaced by the dealer. Side mirrors will fold in while driving and will not fold back out until the car is stopped, turned off and then restarted. When these issues are present the sync 3 system will completely turn off. This is random at the times it happens and the dealer has not experienced it while its been in the shop. We purchased the explorer with 500 miles it as a new car january 13th 2019. It has 4200 miles on it and has been in the dealers shop a total of 23 days. The largest problem we have and why the vehicle is parked in our garage and does not get driven is the exhaust fumes in the cabin. Its so strong that if you drive it any length of time you get a severe headache. My entire family got sick all at once on the one and only trip we took in this vehicle. The dealer also experienced this when the technician got sick driving the car. They preformed the recall protocol for previous year explorers and made us take it but the problem is more prevalent than ever now. Ive hired an attorney and the dealership will be getting a formal demand letter to purchase the vehicle back for what we paid. Ive tried to talk to the gm of the dealership and while he agrees there is a huge problem with the car they will not buy it back unless we agree to loose money. Ford denied a claim we made for them to reacquire the vehicle, and they denied it before the the dealership was even done with their evaluation. It's been a very difficult experience and seems unless my attorney gets involved there will not be a resolution. |
| Category | Exterior Lighting |
| Date | Mar 30, 2019 |
| State | NY |
| Description | I believe the headlights on ford explorers are defective. When encountering one in the oncoming lane of a 2 lane road, the headlight are overly bright and annoying in the daylight. At night they are blinding painful and dangerous. It doesn't help that the manufacturers of trucks, including suvs, position the headlights at the same distance above the road as the windshield of a sedan. |
| Category | Power Train |
| Date | Mar 25, 2019 |
| State | MI |
| Description | Total transmission failure for no known reason with less than 3000 miles and 4 months old. Cannot be fixed, must be replaced. |
| Category | Steering |
| Date | Mar 08, 2019 |
| State | WI |
| Description | Electronic power steering failure twice. The car was stationary and it was cold outside. |
| Category | Engine, Fuel/propulsion System, Unknown Or Other |
| Date | Feb 20, 2019 |
| State | NC |
| Description | I have been smelling exhaust fumes/rotten egg smell in my car when accelerating up to 60mph. 1st time in shop they said bolts were missing on engine and some were loose.; they 'fixed' it. Still smelled exhaust fumes/rotten eggs, so took car back. They said fuel got in the fuel filter but they 'fixed' the problem. No still smell exhaust/rotten eggs. Took back for 3rd time they had my car for a month and they replaced the whole exhaust. Now have had car a week and a half and I smell the exhaust. I don't know what to do, I have this brand new car costing me 000. |
| Category | Unknown Or Other |
| Date | Feb 17, 2019 |
| State | CA |
| Description | I smell sulfur or rotten egg smell in the cabin after hard acceleration with a/c on and ventilation closed on the dash board. I bought the suv with 39,000 miles 2018 from russel westbrook hyundai dealer in garden grove ca. I took it 2x at ford caruso long beach ca. 1st time they gave the explorer back to me the same day, stating they could not duplicate the smell or issue that I was complaining about. After few days, I brought it back to ford caruso and left it there for 4 days while I was monitoring the mileage using ford pass to find out if they test and test drive the suv. They kept the suv for 4 days and every day the mechanic does not have any report to say about the explorer. I talked to the supervisor of service department and told her that I have noticed that the suv did not move from the delaership for testing, then I noticed they've finally drove it for 6 miles on the 4th day. On the 4th day I ended up taking the suv home because they could not duplicate the smell coming inside the cabin. Supervisor asked me to take the suv back when it smells toxic again inside the cabin. I am planning to bring it on monday and leave it there until they fix the issue. My whole family have been dealing with cough and cold for more than 1 month now, I had a feeling it was related to the fume coming from the exhaust. Ford called me and said the vehicle is not qualified for buyback prog from ford. I will stop using this suv starting tomorrow sunday 2/17/19 to save our health. I was told by ford service agent that the recall have been resolved and that 2018 models were already corrected. Please help me resolve this issue before my family develop serious illness. |
| Category | Unknown Or Other |
| Date | Jan 31, 2019 |
| State | IL |
| Description | When test driving this new 2018 explorer xlt at hawk ford in oak lawn, il, there was a terrible sulfur smell in the cabin. It was so bad that the salesperson opened the windows, even though it was only about 5 degrees outside. This is consistent with the widely reported and known manufacturer defect of exhaust gas leaking into the cabin that has been reported on previous model year explorers and is the subject of a class action lawsuit. |
| Category | Wheels |
| Date | Jan 23, 2019 |
| State | TX |
| Description | Hankook produced & allows the sale of faulty ventus s1 noble 2 tires to be sold online and as oem on new vehicles. They fail within 16,000 miles. I bought a brand new 2018 ford explorer limited with 20" hankook ventus s1 noble tires as oem equipment on 2/16/18. Saturday 1/19/19, I did my due diligence and headed to discount tire in terrell, tx to have our oem hankook tires rotated, they had 16,300 miles. I was beside myself when he returned and told me the tires were down to a dangerously low 4/32 tread depth and needed to be replaced. I had to pay the difference of over 0 to replace the tires on a vehicle with only 16,300 miles! How was I, the owner of the vehicle, supposed to know these would wear so quickly? They basically endangered my family by allowing this to go without notifying us! As an owner of a new vehicle it doesn't cross your mind to check tread depth of new tires on a new vehicle with 16,300 miles! Hankook knows about them, but how are owners supposed to know, in their words, "special service message ssm 47195 to address 2015-2018 explorer - hankook brand 20 inch tire - tread wear tire replacement." and the ford rep shared this with me "... 2015-2018 explorer vehicles equipped with hankook brand tires may exhibit tread wear that is not the result of vehicle alignment concerns. For customer satisfaction, hankook is offering pro-rated tire replacement for vehicles with less than 36,000 miles. This program is managed by hankook tire america corp. And not claimed under ford new vehicle limited warranty. If the tire side wall is marked as: 255/50r20 105h ventus s1 noble 2, contact hankook technical service for possible pro-rated tire replacement." |
| Category | Engine, Fuel/propulsion System |
| Date | Jan 11, 2019 |
| State | NY |
| Description | Tl* the contact leased a 2018 ford explorer. The contact detected an abnormal fuel odor inside the vehicle that was so strong, she could taste fuel. Towne auto group (3535 southwestern blvd, orchard park, ny 14127, (716) 662-6500) was notified of the failure, but was unable to replicate, diagnose, and provide a remedy after several visits. The dealer later replaced the door seals, but the failure continued. The vehicle was not included in nhtsa campaign number: 18v807000 (fuel system, gasoline). The vehicle was not repaired. The contact stated that a passenger inside the vehicle experienced nausea and headaches while the vehicle was in operation. Medical attention was not received. The manufacturer was notified of the failure. The vehicle was not included in nhtsa action number: ea17002 (structure, engine and engine cooling). In addition, the contact was unable to use the air conditioner and heating, and had to close the vents due to an asthma condition. The approximate failure mileage was 4,278. |
| Category | Unknown Or Other |
| Date | Jan 01, 2019 |
| State | MD |
| Description | Water leaking into rear of vehicle and sitting in the spare tire well while stationary and moving. Water is coming from behind plastic pillar coverings and dripping through bottom onto the carpet and into the well. Electronics behind plastic are also wet including water leaking through cigarrette lighter. Water sitting has caused mold on carpeted areas and rust on spare tire/jack. Vehicle is less than a week old with the problem occuring with less than 200 miles on odometer. |
| Category | Seats |
| Date | Dec 27, 2018 |
| State | NY |
| Description | While traveling through baltimore for approximately 45 minutes during the christmas holiday. I was sitting in the back seat of my friends 2018 ford explorer sport. I had the heated seat set to 2. I had fallen asleep during the trip. When I woke up I had a severe discomfort. Upon arriving at our destination my friend looked to see why I was in such pain. On my left buttock was a large burn. I have enclosed a picture of the burn I received. The burn has blistered and is now an open wound. This occurred on christmas eve. I have been treating the area with burn ointment. |
| Category | Suspension |
| Date | Nov 09, 2018 |
| State | VA |
| Description | When turning leaving a shopping center on a main road at ~30 mph, heard loud pop sound and car immediately stopped moving. Car would not move and needed to be towed. Upon inspection the lower control arm broke next to ball joint. Car currently has little over 2000 miles. The police did respond to the incident to assist in guiding traffic and securing a tow truck. Currently the vehicle is at the dealer waiting further assessment. It appears the control arm has a weak point in the structure. In reviewing internet post the arm appears to break in the same place from early and late model years of the new body style explorer. The car was never taken off main roads, and there is no other damage to wheel (shown in photo). I have major concerns this appears to be a issue with explorer models and if on a highway would cause possible loss of life. We are lucky that the car was not going faster and in traffic when this event happed. |
| Category | Unknown Or Other |
| Date | Nov 02, 2018 |
| State | VA |
| Description | Inquiring about nhtsa id 10144949. Ford has known about this since aug 2018 (ssm 47499) and no one at my dealership, or ford customer service, is interested in making any calls on my behalf to see when ford expects this to be fixed. |
| Category | Engine |
| Date | Oct 25, 2018 |
| State | MA |
| Description | Exhaust fumes entering the vehicle. Ford engineer inspected and found 3ppm entering cabin in less than an hour. Ford states this is normal. Over 3 hours in the car causes physical illness, ford denying any responsibility. Vehicle in motion on highway over 40mph. Ford engineering report will be available to me within the next 48 hours. Caused physical illness, dizziness and vomiting. |
| Category | Air Bags, Seat Belts, Seats |
| Date | Oct 11, 2018 |
| State | CT |
| Description | I recently purchased a 2018 ford explorer on august 30 from hammonasset ford in madison, ct. I paid several thousand dollars extra for a safety package which includes rear seat belt airbags. We were disappointed to discover an issue in the second row of seats that hinders us from using one of the seats because of the airbag configuration. The middle seat where there are seat belts for three only fits two people. The design of the seat belt latches is a flawed one. The seat belts overlap which is a safety concern not to mention a human body cannot fit in the space they allotted. This car is advertised for seven people but only can seat six. I have seven people in my family including a baby in a car seat and we all can't go in the car together at the same time because of it. I reached out to the dealership as soon as we got the car home and they told me to go to ford. The person I talkled to told me no need to talk to the owner or bother her. They would not help me because they said it is a design issue not anything they can repair. I reached out to ford who said the same thing. I continued to reach out to the dealership who had service reach out to ford to see if they can change the seat belts in the car but due to safety issues they were told they cannot and again they said it is a design issue not a manufacturing issue therefore I should go to the bbb. In addition to hammonasset ford, I also went to hoffman ford in east hartford to show the sales manager the car. He was shocked about the design of this car. We looked at the same exact car without the safety package and the seat belts were not flawed. The sales manager at hoffman ford said he cant help me because I didn't buy the car there but if ford reached out to him he could help. I contacted the bbb but they declined my application due for the same reason saying it is not an manufacturing issue. |
| Category | Engine |
| Date | Oct 10, 2018 |
| State | TX |
| Description | Tl* the contact owns a 2018 ford explorer. While attempting to merge into traffic, the contact depressed the accelerator pedal and an exhaust odor immediately entered the vehicle. The vehicle was taken to bill fick ford (737 n fwy service road, huntsville, tx 77340) where the failure was duplicated, but there was no remedy available. The contact also stated that the failure occurred every time the accelerator pedal was depressed ever since the vehicle was purchased approximately six months ago. The manufacturer was notified of the failure and case number: cas-16021870 was filed. The vehicle was not repaired. The approximate failure mileage was 5,100. |
| Category | Engine And Engine Cooling:exhaust System |
| Date | Oct 03, 2018 |
| State | LA |
| Description | Tl* the contact owns a 2018 ford explorer. The contact attempted to accelerate to pass another vehicle and noticed an abnormal odor coming from the air conditioning vents. The odor smelled similar to burning fuel. The vehicle was taken to courtesy ford (located at 1107 brashear ave, morgan city, la 70380, (985) 492-7260) where it was diagnosed that the odor emitted from the coating on the exhaust system. The vehicle was not repaired. The contact stated that a smoke test was also performed on the vehicle. A repair was made inside the driver's side wheel well. The contact test drove two separate 2018 ford explorers and experienced the same odor. The manufacturer was made aware of the failure. The approximate failure mileage was 40. The vin was not available. |
| Category | Unknown Or Other |
| Date | Sep 09, 2018 |
| State | IN |
| Description | Very strong exhaust odor fills cabin when ac system is on and on re circulate. I have had 4 explores of this generation. The xlt 3. 5 ltr v6 engine is really bad. The eco boost 3. 5 v6 does not seem to have it as bad but you can still notice it from time to time. This new 2018 I have is awful. It's alwas present anytime you accelerate above 2500 rpm for a few seconds, such as entering a highway or driving up hill. It's nauseating. Ford dealership says it completed a recall for a similar issue which did not fix this problem. I think this needs to be elevated. It was so bad today while driving home from my drill weekend that I had to periodically roll my window down to air out the cabin. It is also noticeable at cruzing speeds on the highway at 60mph. After my 70 minute drive home, I could literally tase it and feel it in my lungs. I'm going to call the dealership and bring it to their attention... Again. |
| Category | Power Train |
| Date | Sep 06, 2018 |
| State | GA |
| Description | My 2016 explorer has 74,000 miles and the rpm needle is sticking. Had it evaluated and found transmission neutral out on a 2/3 shift and a 4/5 shift. Fluid level is correct, this is due to excessive clearance in the direct clutch. The ford dealership recommend overhaul or replacement. Replacement is on back order and would take several months to get. I called the ford customer service and got a case #cas15675568. Have reached out to the dealer ship and they are discussing and it has now been 48 hrs. What is difficult about making a decision and contacting me. I'm inclined to believe that there are a lot of 2016 with this same issue because of the back order. It should probably be a recall issue? |
| Category | Engine And Engine Cooling:exhaust System |
| Date | Aug 30, 2018 |
| State | FL |
| Description | Tl* the contact owns a 2018 ford explorer. While accelerating, exhaust fumes emerged and caused a strong odor. The vehicle was taken to lamoureux ford (366 e main st, east brookfield, ma 01515) where they stated that the vehicle was not included in a recall. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 1,100. *tt updated 10/17/18*jb |
| Category | Service Brakes, Hydraulic:power Assist:hydraulic:hoses, Lines/piping, And Fittings |
| Date | Aug 30, 2018 |
| State | MI |
| Description | Tl* the contact owned a 2018 ford explorer. While the contact was stopped at a traffic light, she was informed by a passing motorist that her vehicle was on fire. The contact was able to exit the vehicle safely before it became engulfed in flames. The fire department was notified and extinguished the fire. A fire report was not filed. The vehicle was destroyed and towed. State farm auto insurance completed a fire assessment and stated that the fire was caused by a failure with the brake lines. Hines park ford inc (located at 56558 pontiac trail, new hudson, mi 48165, (888) 482-7660) and the manufacturer were notified. The approximate failure mileage was 982. |
| Category | Unknown Or Other |
| Date | Aug 29, 2018 |
| State | TX |
| Description | I traded in my 2014 ford explorer because they could not fix the exhaust smell entering the cabin when excellerating or climbing hills. It causes carbon monoxide to enter the cabin which can make you sick or lightheaded . This occurs when the interior vent button is used the circulate the air in the cabin. Well my 2028 still has the same problem. There was a lawsuit in florida over this issue. Apparently it is a design flaw in all the late model explorers. It happens every time. Sometimes it is very heavy. |
| Category | Visibility/wiper |
| Date | Aug 18, 2018 |
| State | CA |
| Description | Front sound screen windshield seems very soft and weak. Slightest strike from road debris causes chip or crack. Debris strikes regardless of amount of impact has caused chipping, cracks, and visible scrapes of material. Windshield is sound screen and seems made of extremely soft materials making vulnerable to easy damage which is safety risk to driver and occupants while driving regardless of on highway or city street. |
| Category | Engine And Engine Cooling:exhaust System:emission Control:catalytic Convertor |
| Date | Aug 17, 2018 |
| State | NJ |
| Description | Tl* the contact owns a 2018 ford explorer. While driving at an unknown speed, there was a sulfur odor coming through the air vents in the vehicle. The failure caused the contact to become nauseous and dizzy. The contact was concerned for her safety. Winner ford (250 haddonfield-berlin rd, cherry hill, nj, (856) 428-4000) diagnosed that the sulfur odor was coming from the exhaust and the catalytic converter. The dealer informed the contact that the vehicle was operating normally. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 3,500. |
| Category | Engine, Steering |
| Date | Aug 08, 2018 |
| State | GA |
| Description | My explore has failed to start on 4 different occasions. The dealer service department sent a tow to get the car, and the driver got it to start after several attempts, then he shut if off and it failed to start again. The service manager told me he couldn't get the issue to occur so there wasn't anything for him to do even though he had a fault code. My explore only has lest than 9000 miles and is still under warranty but yet they are telling me there isn't anything they can done after keeping my car for 3 weeks. There should be things that should be replaced with the fault code, but yet nothing was done. Has anyone else experienced this type of issue? If so, what was done to resolve this issue. |
| Category | Unknown Or Other |
| Date | Aug 05, 2018 |
| State | FL |
| Description | It a new car that I bought to avoid the same problem in a 2016 ford explorer, because ford never solved the issue, and this one ford explorer 2018 has the same things, a bad smell in side the car when accelerated. Ford is putting our lives in jeopardy, I wonder if they already have an effective solution to this problem |
| Category | Unknown Or Other |
| Date | Aug 02, 2018 |
| State | TX |
| Description | Bought this car brand new and for about the first 2 months it was great. Then it started to smell like rotten eggs or sulfur in the cabin of the car when I begin to accelerate. Usually between 50-75 it can get pretty bad. Doesn't do it every time but when it does it stays in the cabin for several mins and have to roll the windows down to get the smell out. I am 8&1/2 months pregnant and have a 6 yr old that is always with me. This is not funny or cool. I have made numerous complaints to my dealership about this issue and have taken it to them 2 times and they say they can't fix it bc they don't smell it for one and the other there is no recall on it. My daughter and I both have had headaches bc of thins crap. What is it gonna take to get my car fixed?? A car that is costing me 40,000 dollars. Is someone gonna have to die bc of this before ford pulls then heads out of their butts and fix this.... The first guy that looked at it told me to turn the recirculate button off on my ac..!! Ok??? The second guy that road with us said to buy a carbon monoxide tester and test it ourselves. I'm like come on ppl it's a brand new car. Just fix the dang thing. This is ridiculous. I do not want another ford product bc they seem to not care about me my unborn baby my daughter husbad or the car for that matter |
| Category | Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe |
| Date | Jul 31, 2018 |
| State | ID |
| Description | Tl* the contact owns a 2018 ford explorer. While operating the vehicle, the odor of exhaust fumes was present inside the vehicle. The vehicle was taken to the dealer (kendall ford, 250 e. Overland rd, meridian, id), but the failure was unable to be duplicated. After retrieving the vehicle, the failure continued. The vehicle was taken back to the dealer for further diagnostic testing. The manufacturer was not notified of the failure. The failure mileage was 1,143. *tt consumer is smelling a exhaust odor in cab inter./ possible another type of smell... Customer states that he just gets a bad odor intermittently thought it might be exhaust. Updated 10/23/18*jb |
| Category | Unknown Or Other |
| Date | Jul 30, 2018 |
| State | MD |
| Description | Exhaust fumes entering the cabin under anything more than light acceleration. Less than 3000miles on the car. Used to haul our kids around. I thought it was unusual and then I discovered the long history of this problem with no recall. This needs to be addressed. This is unsafe. Making an appointment with the dealership. Judging by the response from ford , we are not optimistic this will be fixed. Unsafe to drive these cars in this condition. Anytime fumes enter the cabin it is unsafe, regardless of ford's position. Never had this happen in any other car. |
| Category | Visibility/wiper |
| Date | Jul 23, 2018 |
| State | TX |
| Description | Purchased my explorer on may 28, 2018, vehicle currently has less than 6,000 miles on it and this morning, my daughter used the remote to unlock the doors as it sat parked on our driveway, climbed in and closed the front passenger door and the back window shattered. Glass was inside, outside and then pieces continued to fall. The bottom of the window has small chunks out of it on the edges as well. |
| Category | Unknown Or Other |
| Date | Jul 20, 2018 |
| State | FL |
| Description | Exhaust fumes inside the cabin at highway speeds |
| Category | Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe |
| Date | Jul 19, 2018 |
| State | NY |
| Description | Tl* the contact owns a 2018 ford explorer. The contact stated that exhaust fumes seeped inside the vehicle cabin while driving. The vehicle was taken to healey ford lincoln (2528 ny-17m, goshen, ny 10924, (877) 706-3640) and was repaired at least twice for the failure. The contact was unaware of the diagnosis. However, the failure continued. The manufacturer was notified of the failure and referred the contact to nhtsa. The failure mileage was 3,000. |
| Category | Unknown Or Other |
| Date | Jul 17, 2018 |
| State | MD |
| Description | Exhaust leaking into passenger compartment causing nausea and light headedness. Symptoms "slightly" improve when air conditioning is changed from recirculate to fresh air or when windows are opened. Will schedule a service appointment with dealer but want to be included in your database. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Jul 15, 2018 |
| State | CA |
| Description | Exhaust fumes are entering the cabin during acceleration and when the ac is on. Several family members have complained about the smell within the cabin. I personally have experienced headaches and burning eyes because of the issue. It smells like burnt hair. This is a family vehicle used to transport my entire family including my 5 month old baby. This smell is making everyone nauseous. |
| Category | Structure:body |
| Date | Jul 11, 2018 |
| State | TX |
| Description | purchased 2018 ford explorer xlt w/ auto nation ford corpus christi, texas may 29, 2018. June 20, 2018 I noticed the passenger side floor board was completely drenched w/ h2o. This was during the time we had heavy rainfall. My vehicle was parked at work, no flooding in the area, no windows left down. The h2o was only on the passenger side floor board & under the passenger seat. June 21, 2018-dropped vehicle off at service department. Service department claims they checked everywhere. Can't identify water leak. In 2015 the ford motor co. Orders: stop selling some 2015 ford edge crossovers for this exact reason. Technician are not able to identify the leak even after a "water test". 2015 ford edge: problem involved water seeping through a joint in the front pillar, behind the hood hinges. Service director is involved. Informs me they cant find the leak. I advised him to run the vehicle through the car wash. According to consumer reports, engineers discovered that running the ford edge through a car wash led to sopping wet floors on the drivers side. Service director informs me he did see water leaking in when they ran in through the car wash. They think they found the defect. Vehicle: in body shop & collaborate with ford to place a sealant. They think the problem is resolved. Service director calls, 7/9/2018:still leaking! 2018 ford explorer has been in service depart for 21 days. 2015 ford edge technicians who didn't find evidence of a leak were instructed to install a urethane sealer in a-pillar seams. 2015 vehicles that didn't have signs of water inside were held for a 3 day assessment to allow time for further inspection, letting the sealant dry & confirm problem had been fixed. If the vehicle is still leaking after a 3-day assessment, ford may have to buy it back. 21 days in service & still can't find defect! Https://youtu. Be/qwc1i_ufgr8 |
| Category | Fuel/propulsion System, Unknown Or Other, Vehicle Speed Control |
| Date | Jun 07, 2018 |
| State | PR |
| Description | After 4,000 revolution the suv comes to stop the engine and run quickly again |
| Category | Engine |
| Date | May 29, 2018 |
| State | MI |
| Description | While driving normally acceleration will begin to reduce continuely until the vehicle stops altogether. No warning lights or anything. This happened on the expressway each time. The vehicle is one month old. Dealership can't find a problem. |
| Category | Unknown Or Other |
| Date | May 27, 2018 |
| State | CT |
| Description | Toxic smell - immediately after taking delivery on a new 2018 ford explorer limited, I became quite ill due to the toxic smell in the cabin. The smell is not an exhaust smell. It's basically a smell from the carpeting or seats, or a combination of both. Headache, sore throat, fuzziness of the eyes and just a sick feeling every time I get in it. I've tried to keep the windows down, the panaramic moon roof open as much as possible but the smell is so profound. I feel the it will take some time to get rid of the smell or it will never go away. This is a beautiful vehicle, well engineered with a general overall feeling of safety during it's performance. What good is the vehicle however, if I can't drive it without becoming sick. I'm unsure of the best course of action at this point. |
| Category | Structure:body |
| Date | May 05, 2018 |
| State | AZ |
| Description | We were traveling on I-10 in our rental car.. Going about 75 miles per hour in texas when the drivers side front windshield moulding flew off the windshield hitting the window and continuing to fly over the car. We swerved because we thought it was a bird strike or something came off a truck. We took the next exit and stopped to find the molding gone. At the next place we got gas we noticed that the passenger side was also ready to fly off so we took it off before it could come off. |
| Category | Engine |
| Date | Apr 17, 2018 |
| State | FL |
| Description | When accelerating, the smell of exhaust fills the car. When you press the gas all you can smell is exhaust. It's been this way from day one. Ford tried to fix it under recall but it did absolutely nothing. You can still smell it just the same. No difference after their attempt to fix it. |
| Category | Unknown Or Other |
| Date | Apr 12, 2018 |
| State | NY |
| Description | As soon as we drove our brand new ford explorer off the lot it had a terrible shake, we thought it was flat spots from the car sitting at the dealer. However the shake got increasingly worse the closer we got to home to the point where we had to remove our drink from the cup holder because they were shaking so bad. Within a week we had back at the dealer to try and solve the issue without any luck. We have car at the dealer ship trying to get fixed 4 times. They have balanced the tires 3 times and changed the drive shaft once. Unfortunately its still not fixed. We have documents showing what the dealer had done to attempt to solve the issue but seeing how its not worked I dont see the point in uploading the documents unless specificly asked to. |
| Category | Air Bags, Electrical System, Service Brakes |
| Date | Apr 10, 2018 |
| State | TX |
| Description | During startup on cold mornings (not always) I have received multiple failure warnings. When this happens the vehicle has no power steering, turn signals, or windshield wipers. The warnings are: 4wd off, check parking aid, see manual, service advancetrac, steering assist fault, abs light, airbag light, parking brake light is on even though parking brake is not on. Also the climate control still sees the temperature as the last temperature from the previous drive. So if it was 80 out and now 40, the a/c blows cold air even though it is cold out. This happened twice, once at 749. 3 miles (3/12/2018) and the second time at 1440 miles (4/2/2018). First time dealer did not find the problem. The dealer has had the vehicle for over a week and still can not locate the problem. |
| Category | Air Bags, Seats |
| Date | Apr 04, 2018 |
| State | FL |
| Description | On 2, 2018 ford explorer basic model vehicles, the front passenger airbag indicator has come on and then gone off and stayed off with my 14 year old 118 lb, 5' 9" child in the front seat. First incident: march 23, 2018. In the first vehicle the journey was approximately 30 minutes on a 4 lane road. No turning or braking affected the condition. Second incident: april 4, 2018. In the second vehicle, vin [xxx], on a hour and thirty minute journey, on I-75 between naples, fl and ft. Myers, fl, my child sat in the front passenger seat and the airbag indicator showed the airbag was "on". On the return ride, with sitting in the same position, the airbag indicator showed the airbag was "off". Both incidents occurred while straight line driving, no braking or turning affected the incident. We brought both vehicles back to the dealership from which we leased them and showed them the accompanying picture. They told us that it could be that my child is too light for the seat sensor, but they were not positive. The head of the service dept and his lead technician witnessed the airbag indicator in the "off" position with my child sitting in the seat. They said they have never seen this before. They advised they contacted ford with the first vehicle vin and were doing the same with this second vehicle as well. I feel this is a significant safety issue as there is no certainty, should we get into a vehicle crash and need the front passenger airbag to deploy, that the airbag will actually deploy given the circumstances. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Vehicle Speed Control |
| Date | Mar 29, 2018 |
| State | UT |
| Description | My wife and I leased a 2018 ford explorer platinum last saturday. We wanted to upgrade to the latest technology. I failed to ask specifically if the adaptive cruise went to zero mph for stop and go traffic. The window sticker said it had "adaptive cruise control". I have had two cars with adaptive cruise and they have both worked down to zero mph. During our first drive using the so-called "adaptive cruise", we were following a car on the freeway going 70mph. Rather suddenly, that car slowed. Our ford was slowing down beautifully; you could feel and see the effects of the automatic braking. Then, suddenly and without noticable warning to us, the braking quit and our car was coasting towards the car in front. We narrowly missed a low speed rear-end collision. I would call this cruise control a "partial" adaptive cruise control. I really feel this aspect of the adaptive cruise should be more prominent in all of the literature as well as on the window sticker.. I cannot imagine what would have happened had the deceleration been extremely fast from 70mph and our cruise control disengaged and the braking suddenly quit! This is very dangerous when you are used to a car that will continue braking all the way to a stop. I do considerable rush hour driving and am in stop and go traffic constantly. Other car manufacturers are able to build cars with a cruise that goes down to zero. Why not ford? I would even hope that a software/firmware update could make my car cruise go down to zero. That would be such a great safety update to offer customers. I believe standards should require zero mph capability from adaptive cruise controls and would hope ford could be made to fix this rather dangerous device. Any manufacturer using such a partial adaptive cruise system should be made to note that prominently on the window sticker and in the literature. |
| Category | Unknown Or Other |
| Date | Mar 19, 2018 |
| State | CA |
| Description | Every time I start my car and turn on the air conditioner it smells like sulfur in the cabin of the car. It is so scary to think that carbon monoxide might be sleeping in the car and be life threatening to my self and my kids and wife. The reason I bought the this car is to be safe, not to potentially be killed! I'm so disappointed and wish I knew this problem before I became stuck with this disaster. |
| Category | Structure:body |
| Date | Mar 13, 2018 |
| State | SC |
| Description | Crack on windshield by body at top, no scratch above on paint, stratch started small and is growing |
| Category | Unknown Or Other |
| Date | Feb 26, 2018 |
| State | OH |
| Description | Full accessory power active, next vehicle shut off to save energy this happen first time on december 23,2017 on december 24, 2017 had to have it jump, on december 25, 2017 would not start at all, december 26, 2017 towed to classic ford the stated battery was bad replace it until february 14, 2018 the same stated again on february 15, 2018 three times I got the same message on the third one a wrench came on the screen the dealer classic ford has had with no resolve in site I contacted ford customer service a case no cas-14137401 have a complaint made a representative name annette call me twice letting me know that ford has no replacement or exchange policy being that the dealer does not know what's wrong they should cancel the lease and lease me another vehicle in good faith the first time I had it jump start I was leaving church, the 26th was towed from my home, in february the first time leaving the fitness center, same day in driveway, last in parking lot from there to dealer. |
| Category | Visibility/wiper |
| Date | Feb 26, 2018 |
| State | PA |
| Description | The integrated blind spot mirror on both the driver side and passenger side is mounted at the wrong angle. It does not show the blind spot of the car. You can not see any portion of low profile cars in the blind spot mirror and you can not see the headlights of most vehicles at night. It does show the very top of taller cars (suvs/trucks/vans). I have photos taken while driving of cars that are in the blind spot. As you can see in the photos, you can see only the very top of the van and almost none of the standard car. At night, the roof of the car is not as helpful to see as the headlights. I checked another 2018 explorer at the dealership and it had the same view in the blind spot mirror. The ford service technician agreed that the view on the 2018 explorer was different from the view on his personal 2016 ford fusion. However, since all of the 2018 explorers had the same view, it could not be fixed. Older models appear to have blind spot mirrors that are correctly positioned. 2014 ford explorer, 2015 ford transit, and 2016 ford fusion all had correctly positioned blind spot mirrors. I came very close to side swiping a car at night on the highway on the day I purchased the explorer. As I was relying on the blind spot mirrors and no portion of the car could be seen. Thankfully, a horn saved us both. |
| Category | Unknown Or Other |
| Date | Feb 15, 2018 |
| State | LA |
| Description | Go to fordexplorernightmare. Com, read the 2 key documents, other stories and share your story. Carbon monoxide poisoning from these vehicles. |
| Category | Unknown Or Other |
| Date | Feb 12, 2018 |
| State | WI |
| Description | The car intermittently wreaks of gas fumes (not carbon monoxide) on the inside of the care. This primarily happens between 1/4 to to a full gas tank. The smell always occurs after a gas fill up. The gas tank is never overfilled. It also happens when taking a sharp turn after a stop sign/light, and when braking swiftly. Living in a northern climate, the gas smell gets to be so bad, that windows need to periodically be opened in order to vent the vehicle of gas smell. This does not go over well when it is zero outside. With over 3500 miles on the vehicle, the gas smell seems to be occurring more frequently. It started to smell on day 1 of possession of the vehicle with the first gas fill up. Now, the whole garage smells of gas when the vehicle is parked for a short amount of time (2 hours). When starting the vehicle on a cold morning parked outside, with all blowers running full, the interior of the car will wreak of gas after 5 minutes. I have an appointment with a ford dealership this week. They supposedly know of the problem. It does appear to be different from the carbon monoxide problem as this is gas fume smells. |
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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Hello I’m starting to think more and more that I may have a lemon because I brought a certified preowned 2018 Ford Explorer in September 2021 things seemed to be fine except I realized there were a couple of knocks here and there and my husband said that seems like the transmission and he said my Explorer felt like it lagged when taking off and to switch into gears too this issue comes and goes so I let the dealership look at it and they said it was the torque converter so they were supposed to fix this 2/23/23 but called me a day before and said the tech had a lot to do so they couldn’t get me into 3/1/23 to me I felt like they didn’t want to do the job so it seems like he intentionally delayed it so they fixed it so they say and now here we are again 3/23/23 truck is knocking again while I was coming back from vacation and I thought we were going to be stuck on the side of the road or lose speed or power it knocked three times back to back and it seemed like every time I accelerated I would jerk because it was jumping into gear and this lasted 20-30 minutes every time I hit the gas to accelerate. I don’t understand why am I having the same issue that I had before if they replaced the torque converter and they give you this warranty on the vehicle but no one wants to keep going back and forth to the dealer when it’s seem too early in the mileage to have these transmission or torque converter problems I’m only at 44,950miles
2018 ford explore sport. Bought in January 2022, map sensor out, constant electrical issues in display (changes settings with lights, radio, heat etc) the worst is the fuel had fuel sensors and pump replaced. Lucky to get 240 miles on tank of gas. 13mpg average.
Ford dealerships are awful, they don’t care just like ford. Having acceleration issues. I drive less than 35 miles a day and highway/interstate miles too.
Vehicle is a lemon if I ever saw one. Can’t stand it
I git my Ford Explorer 2018 on May 2020 at a dealer in city of Commerce, California. 2 weeks later I noticed a humming noise when turning right on the passenger side. I took it back to the dealer 2 times and left it for 3 days every time and they say it was nothing
I took it to a Ford dealer in Cerritos Ca and they told me what the problem was, I went back to the dealer I bought it from and they said the other dealer were lying. This was when the pandemic was very bad and I was afraid to be up and down. Last month I took it to another Ford dealer in Long Beach, they seem to find the problem in the steering wheel thank God I purchase insurance fir mechanic issues at the dealer where I bought the vehicle. But guess what? I am starting to hear the noise again. I am getting so frustrated and specially cause I am on my own. Don’t know what to do anymore 🤦🏼♀️
I purchased a 2018 Ford Explorer Limited, with an extended warranty. I immediately began noticing that besides issues with the electrical, like having to frequently buy new car batteries, small little pieces were falling off in the interior. It’s almost as if the plastic they used was not built for this Texas heat. I would hear small little crackling noises but never thought much of it. And now I’m realizing that it was the plastic pieces in the interior deteriorating. Pieces were just falling off like the trim, that holds the A/C vents in place, cup holders which were never used, the wood trim on the glove box vent clips the list goes on.
Prior to this I drove a Kia Soul that I still own and nothing has ever fallen apart in it. If they knew there were issues they were the ones who notified me by letter or in person when I was getting standard maintenance done.
Ford however refuses to take any responsibility, and even claims that it looks like I have done this myself trying to repair the vehicle myself. Why would someone who doesn’t even do their own oil change try and repair something complicated especially knowing that you purchased an extended warranty. And now they’re telling me to replace the trim that fell off the glove box they cannot simply just buy the trim, I have to buy a whole new glove box plus labor that alone would be over $600.
This has honestly been the worst vehicle I’ve ever owned! And for the price I paid I’m beyond angry!