RUI Credit Services , Inc. (RUI) is a third-party collection agency based in New York. RUI has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as attempting to collect debts not owed and using prohibited communication tactics.If RUI has contacted you about delinquent financial obligations, be sure you understand your rights before you take action.
The harassing company pays our fees.
They’re legit. The Better Business Bureau (BBB) founded a profile page for RUI Credit Services, Inc. in 2007. The BBB profile page does not provide any information about RUI’s founding date. The BBB lists RUI as a collection agency.
RUI does not host a publicly accessible website. According to Manta, RUI is a privately held company … categorized under Financial Services.” Manta’s “records show it was established in 1998 and incorporated in” New York. “Current estimates show RUI… has an annual revenue of $276,000 and employs a staff of approximately 7.”
According to the LinkedIn social media network, employees at RUI are expected to abide “by the Fair Debt Collection Practices Act to assist numerous businesses, medical practices, and facilities that are creditors to collect their accounts receivable.” In addition, employees“manage all functions involved in monitoring receivables resolutions and in executing the processes and tasks necessary to exceed the clients’ desired results.” RUI employees state that they“maintain… a high level of world-class customer service to navigate through multiple computer applications in a fast-paced team environment”; “handle inbound and outbound phone calls”; and “interact… with customers on a daily basis to resolve billing inquires, resolve issues, and collect payments that are in arrears.”
RUI hosts a profile page on the Facebook social media network. Overall reviews of RUI on its Facebook page give RUI a rating of 1.8 stars out of 5. Current and former employees have left reviews that range from complaints of abusive and hostile work environments to statements that it is a positive work environment. Glassdoor gives RUI a rating of 3.1 stars, with some of the pros listed as a great company culture, good pay, and supportive management that maintains discipline and integrity; and cons listed as dishonest management, horrible training, and little accountability. Indeed also provides many reviews of RUI, ranging from 5-star ratings that describe a “wonderful, helpful, and kind management team; clean and efficient workspace; and a “very supportive team atmosphere”; to 1-star ratings that describe management as “awful,” biased, unprofessional, and corrupt.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 4 complaints against RUI Credit Services in the past three years, with 0 complaints closed in the previous 12 months. All of those complaints alleged problems with billing and collections. As of February 2016, the Consumer Financial Protection Bureau (CFPB) has closed 2 complaints against RUI. Justia lists at least 1 caseof civil litigation involving RUI.
RUI Credit Services, Inc.
PO Box 1349
Melville, NY 11747-0421
Telephone: (800) 507-4271
Website: N/A
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely RUI would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Case Complaint:
Complaints against RUI Credit Services cite problems resulting from disputes about the validity of debts and allegations of harassment. In February 2016, a complainant stated that he had “several issues with RUI… related to what they claim is an unpaid cable bill.” According to the complainant, RUI “began calling him and leaving voice messages that didn’t contain any information. They continued to call either every day or every other day after this point.” The complainant stated that he had “never received any written notification of any debt owed and… contested that he owes … any debt to anyone.” Initially, the complainant “didn’t respond, because he didn’t even know if RUI was… legitimate or a con artist.” Furthermore, “when he did respond,” RUI allegedly “claimed that he owed $100.00 for failing to return a rented modem from” a cable company. The complainant stated that the modem “was bought, not rented,” and that he had told the RUI representative that he would “clear this up with the cable company, which he did.” Regardless, the complainant stated that RUI“continued to call and harass him about a debt he did not owe.” Eventually, RUI “sent a written notice…almost 2 months after the harassing phone calls began.” He alleged that the notice “artificially inflated the debt to $180.00, which seemed an arbitrary number they chose.” The complainant stated that he was “currently writing to them to contest his claim, but due to the harassing measures they have already taken, he was not sure” whether RUI “will comply with regulations and cease and desist.” He also said that he had read the Fair Debt Collection Practices Act and counted “numerous violations,” including “harassing phone calls, failure to send a written notice of amount owed within 5 days of phone calls, and arbitrary inflation of the alleged debt from the first phone call to the written notification.” He also said he had kept “phone records of their calls and a copy of the written notice,” all of which “should prove that they did not comply with the 5-day limit of sending written notice from the first phone contact.” He also said he could “provide a list of the times that they called and establish… a pattern of harassment.”
In November 2017, a complainant stated that he had previously had an account with a telecommunications and cable company that had been “charging him for services after the account was closed. He made several attempts to work this out with them,” but they allegedly “started cutting him off and not calling back, after saying they would” follow up. Soon thereafter, he“received a collection notice” from RUI. He insisted that he does not owe the money and requested that both the cable company and RUI Credit Services stop their efforts to collect the debt.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“I have to admit, I was not sure of y’all initially but you proved me wrong. You not only got the calls to stop but you have the company to dismiss the accounts once and for all! It had been more than I anticipated.”
“Prior to contacting you, we had tried repeatedly to handle this matter without threatening litigation. In the end, not only were they unapologetic, but they were dismissive – even of an attorney friend who called on our behalf. Sincerest thanks for resolving this matter for us!”
“Lemberg Law has saved me from the endless calls, and harassing voicemails. They really do go to bat for you. I didn’t know that debt collection agencies can end up paying your legal bill. What a surprise, to receive free legal help. I’m very grateful for all the hard work they did to finally give me my life back.”
“Thank you and your team at Lemberg Law for the exceptional work you did on my behalf. I have never experienced the level of care, professionalism, timeliness in follow-through, and monetary compensation obtained through your firm.”
We can absolutely help. Call us today.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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RUI called early in the morning (8 am) about a debt. They knew it was law violation, so they offered to call me later. Due the law of debt collectors, I informed them that I don’t have a debt with them anymore. I didn’t get to that point of finding out what the supposed debt was because I wouldn’t entertain that so early. When I told (as they informed me) that the call was being recorded by me, the attitude of the person at RUI changed. I terminated the call and blocked them
The worst company I’ve ever worked for. Their system is a joke: an automatic dialer that continuously calls clients, sometimes giving the wrong number and not updating when the customer wants to be placed on “Do not call.” The expect us to harass customers and force payments out of them. Nobody will answer a random number that comes up as Spam or give credit card information over the phone! Half the customers demanded to speak to a supervisor, but there was never one around. The supervisors were only promoted to that position because of their friendship with the manager, not their work ethnic. Constantly on their phones, taking extended break and acting holier than thou! Very unprofessional and hostile.
I worked for Rui several years ago, not for long thank God. They were not very friendly to work for. If you went late to lunch because you were on a call with a customer then that time came out of your lunch break. And if it meant you only got 10 minutes for lunch then oh well.
During training we were taught to “Dangle that carrot”, meaning if the customer on the phone was not willing to make a pymt on the spot then let them know that their cable was in danger of getting disconnected. Meanwhile I learned that the RUI was actually collecting pymts a month in advance. So if you just made a pymt to bring you up to date for the month, the next day you may get a call saying that you now owe the next months pymt if you don’t want your services to get disconnected. It took me a couple of weeks to realize that I was actually lying to these people and telling them they owed money when they didn’t. I’m not a dishonest person and quickly learned that this was not the place for me. At the end of the day before we went home we had to let our superiors know how many pymts we received for the day and employees that got the most pymts would get a prize. It was really an unethical place to work for and went totally against my beliefs. Very sad.
If mgmt saw you walking in the hallway during a lunch break or any time at all, no smile, no hello, as if you didn’t even exist. So morbid.
I received a notification through credit monitoring with credit bureau that there was a change in my file. Upon reviewing, it showed a entry by RUI days after I paid the bill to comcast.
I’ve disputed the entry.