Glass Mountain Capital LLC is a debt collection agency which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
Glass Mountain Capital , LLC (GMC) is a third-party collection agency based in Illinois. GMC has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), such as attempting to collect debts not owed and failing to verify debts. If GMC has contacted you about past due collection items, make sure you understand your rights before responding.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Glass Mountain Capital, LLC was founded in 2005 and incorporated in 2007. The BBB established a profile page for GMC in 2009, and GMC has been a BBB-accredited business since then. The BBB lists Glass Mountain Capital as a collection agency with an estimated 42 employees that uses the alternate business name, GMC Credit Services. In addition, the BBB lists Malcolm S. Gerald & Associates, Inc. as a related business. Manta estimates Glass Mountain Capital’s annual revenue at $10.5 million and the size of its headquarters staff at 100 employees.
According to its website, GMC is “a national…accounts receivables and collections firm that combines technology, creativity, and highly trained associates to build client-driven solutions.” GMC’s mission is to “maximize liquidations, economy, and efficiencies while maintaining a high degree of ethics through diligence, investment in technology, and human capital.”
Glass Mountain Capital collects delinquent debts for a wide variety of businesses and industries, including utility service providers; government agencies; consumer retail lenders; banks and credit unions; automotive lenders; healthcare and medical service providers; education lenders; and fintech companies. GMC also accepts debts from short-term lending firms, debt buyers, and commercial accounts.
GMC employs “collection agents… experienced and trained to represent…businesses on a first-party basis.” GMC also offers pre-collect and early-our programs for both first- and third-party clients. GMC’s third-party contingency collections “are tailored…based on age of accounts, type of debt, and an analysis on collectability.” In addition, GMC utilizes a “national network of experienced collections attorneys,” as well as “skip-tracing technology and strategies… to gather the most up-to-date consumer information to enhance litigation support and collections efforts.”
The GMC website includes a page with contact information and directions for submitting complaints and disputes. There are also pages with resources for money management and identity theft. The Consumer Protection page includes information and links to consumer protection resources, laws, and enforcement agencies, including the Consumer Financial Protection Bureau (CFBP); the Federal Communications Commission (FCC); the Federal Trade Commission (FTC); consumer protection laws by state; the Fair Debt Collection Practices Act (FDCPA); the Telephone Consumer Protection Act (TCPA); and the Fair Credit Reporting Act (FCRA).
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of April 2019, the BBB has closed 24 complaints against GMC in the preceding 3 years, with 3 complaints closed in the previous 12 months. Almost all those complaints alleged problems with billing and collections. Since April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 20 complaints involving GMC. Justia lists at least 5 cases of civil litigation involving GMC.
Glass Mountain Capital
1930 Thoreau Drive, Ste. 100
Schaumburg, IL 60173
Phone Number: 877-214-0276
Website: http://glassmountaincapital.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely GMC would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Get Free BBB A+ Attorney. Call 475-277-1600 NOW
Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Complaint:
In 2018, an FDCPA lawsuit claimed Glass Mountain Capital, a debt collection agency that collects debts originally owed to third parties, unlawfully tried to collect a debt owed after a debtor filed bankruptcy, violating the Fair Debt Collection Practices Act.
Complaints against Glass Mountain Capital cite problems resulting from disputes about the validity of debts and the accuracy of information reported to the credit reporting agencies. In December 2018, a complainant stated that GMC had made repeated calls for a debt that they had failed to verify. According to the complainant, GMC had “been repeatedly calling him from different numbers (sometimes several times in a single day) seeking payment on a debt.” The complainant stated that his “working hours are even beyond the hours of operation of GMC and that all he has been able to receive via email… is a debt resolution offer which anyone with Microsoft Word can type and send.” The complaint also stated that “despite repeated attempts and emails,” he had not received any written correspondence from GMC to validate the debt, “including, but not limited to, amount owed, original and current owner, items bought, payment history, evidence that this debt belongs to him, and evidence that GMC is the owner of this debt and has authorization to collect in Alabama.” In response, GMC stated that their “records indicate that the communications made and sent to the complainant were all done in compliance with their client’s… requirements and applicable state and federal law.” GMC “marked the account so that the complainant will no longer receive phone calls… concerning this matter.” GMC also apologized and said they had notified their client of the complaint.
In May 2017, a complainant stated that Glass Mountain Capital had failed to provide written verification of a debt. According to the complainant, she had “verbally agreed to a payment schedule over the phone” and was under the impression that GMC “would send… something in writing via mail or email that stated some basic information. However, this company never sent her anything via email or mail, yet is collecting the money from her bank account.” The complainant stated that a “collection…agency shouldn’t be collecting without at least sending the customer” verification of the debt in writing. She said that she had “mailed the company…and requested… information. She provided them with her full name, last 4 of her social, email, and phone number” and stated that if she “receives no response, the next auto-debit… will be declined along with any further payments.” In response, GMC apologized “for any inconvenience that may have been caused.” They also stated that “as a result of the request for validation…they are unable to take any further steps regarding the account.” They promised to forward debt verification and stated that the complainant’s “payment arrangement has been cancelled.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Consumers have reported this agency harassing them from the following numbers:
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“I was almost going nuts receiving calls every afternoon from a person using profane language to push me to pay debts I don’t owe. Someone I trust referred me to Lemberg Law, and I don’t regret having contacted them. The attorneys were very kind and always available when I needed them.”
“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
Chances are good that we can help. Call us today and we’ll explain.
Share your story
Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.
Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
See more posts from Sergei Lemberg
I have never heard of this Company and they have been taking money out of my account and it put my checking account into a negative. I called my bank closed my checking account. I called their number no response only a voicemail and I left a message telling them I was reporting them to my bank for Fraud. I’m in the negative on my account due to their with drawing money out without my permission. Sincerely, Marilyn
I owe 5,550 there demanding I pay all or at least 3000 and if I don’t pay I will be taking to court. I told them I can pay 1,000 but they said my monthly payment would be 400 way to much. I can pay at least $150 and down 1000. There using different numbers calling me my friend and sister’s number. Can they take me to court and garnish me??
Glass Mountain Capital harassment ive asked them to state the reason for their call the refuse to tell me i told them if you cant state your call please dont call how can you be private calling someone else phone if you have my name you hve my address please send the information out to me if its so important for you to continue to harass me
Was checking my account balance, and notice a check, which is not my own which allowed funds to be taken out of my account. I called my bank to inquiry, and they told me a place called glass mountain. I have never hear of this place. Should I close my account?
They keep calling me from area code “812” (Southern, Indiana) when they’re based in Northern Illinois. They’re spoof calling me and when I called them back and confronted them about it, they got very hostile. They’ve called me at least 6-8 times with this spoofed number and at least once a day.
I was contacted by GMC back in 2015. I set up a plan with them to clear up a credit card debt but have never received a statement. I’ve called them multiple times and they say they’ll send a statement but never have. I’ve been paying 105.00 per month for a few years now and according to my records I should be paid up. I’m not sure whether I should call them again or just stop the money transfer?! The contact person was Laurie Bieber.
Glass Mountain just called me. The caller was a male with a southern accent. As I started to question him after awhile he stopped using his accent and using his natural middle eastern accent instead. I called him out on it and he openly admitted to using the fake accent before hanging up.
they use local phone numbers too
251-262-2169
This place is taking money out of our account at $102.20 monthly. Did not realize it until we checked our finances. We are not receiving any statements. We have no idea what debt this is even paying on. Calling them today to get more info. I did not realize that this was/is legal. How would they even get our account info?
I was checking my banking account and I noticed $101.84 begin removed from my account since September 2017 until recently as of January 2018 for the same amount, Some reason this company has made a fake check out that it is me to their company Glass Mountain Capital which has been making my account short and at time causing over draft fees over $300.00. I don’t know how this company can just take money from my account. If I won’t have noticed it, it would still be going on. I need help