Compass Recovery Group is a debt collection agency which appears to have received a large amount of complaints alleging violations of the Fair Debt Collection Practices Act. Find out who they are, why they might be calling, and how you can stop them.
Compass Recovery Group is a debt collections agency based in Depew, New York. It appears as though there are a variety of different complaints against Compass Recovery Group alleging violations of the Fair Debt Collection Practices Act (FDCPA) including incessantly harassing debtors, and contacting third parties multiple times about a consumer’s debt. If you have been contacted by this debt collector, make sure you understand your rights before taking action.
The harassing company pays our fees.
They’re legit. Compass Recovery Group can be considered a legitimate collections company due to the fact that it has been in business for over 20 years. Therefore, it is unwise to ignore the need to resolve your debt and write off this collections company as a scam. The collections business is not accredited by the Better Business Bureau, but it has received an “B-” rating from the BBB. According to the Compass Recovery Group website, “Compass Recovery Group, LLC believes in doing things the right way. Great emphasis has been placed on our ability to deliver on that promise to our clients, our customers, and our team”. Many complainants feel as though Compass Recovery Group does not practice what they preach.
In regard to the collection company’s qualifications, Compass Recovery Group has dedicated a “compliance” team to upholding company standards. The collections company lists a number of requirements it meets, which include, “Strict Adherence to State, Federal and Client Regulations Regarding Collections, Automated Account Activity to Ensure Proper Due Diligence, Compliance and Auditing Department to Ensure Client Account Integrity, and Licensed, Bonded & Insured Account Coverage”.
According to many complaints on the BBB, Compass Recovery Group may have violated the FDCPA many times. Lastly, According to dnb.com, Compass Recovery Group has a total of 5 employees and earns $253,096 in sales. Compass Recovery Group is also lead by Brent Paradowski.
Compass Recovery Group does not cite on their website which specific area of collections that they specialize in, or what specific companies they work for. There is little information available on this collections website, so it is wisest to confirm which debt is specifically owed and to whom when inquiring about your debt. Due to the outsourcing of debt, inquiring as soon as possible is the smartest move to make because one collection account can turn into many reporting on your credit file if the debt is not dealt with.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. Lemberg Law received an A+ rating from the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
Compass Recovery Group has received a number of complaints across the internet, including BBB.org. While BBB.org rated the company with a “B-”, Compass Recovery Group has still received 7 complaints closed in the last 3 years and 3 complaints closed in the last 12 months on the BBB website, as well as three, 1 star customer reviews. A majority of these complaints included complaints about frequent harassment, and calling relatives regarding consumers’ debt.
This collections company has spent time responding to these complaints, however, the reoccurrence of similar complaints and issues has done damage to Compass Recovery Group’s reputation within the collections world. On top of the BBB.org complaints, Compass Recovery Group has also received 9 reviews on Google Reviews, amounting to a 1.9 star review overall. More seriously, Compass Recovery Group could have also been a part of a variety of lawsuits, sanctions, and penalties according to Public Access to Court Electronic Records (“PACER”), which reports all federal complaints within the U.S. federal system’s docket.
Compass Recovery Group cannot make empty threats to sue you or garnish your wages because it is illegal, however it is not uncommon for debt collection agencies to summon debtors to court and garnish wages after a default judgement. Like most collections companies, Compass Recovery Group would likely choose not to sue you for a debt you may not owe or they cannot verify, but it is the wisest option to contact an attorney preemptively to ensure the safety of your assets and rights. Lemberg Law has helped thousands of consumers fight back against these cases of fraudulent collection practices. Call us today to find out how we can help you resolve this issue.
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a sample complaint:
A complainant explains that an employee of Compass Recovery Group claims that she sent the complainant letters in the mail explaining that the complainant owed money to a specific company. This letter allegedly explained how much money was owed, but the complainant claims that they never received said letters and therefore were unaware of the debt. As a result, the complainant did not know that any debt was owed until the employee of the collections company called their mother, before contacting the complainant, claiming that the complainant had 3 days to get the money or get sued by the company to whom they owe money to.
Later, the complainant contacted the collections company and the employee, “completely disregarded the questions and was extremely condescending and not understanding at all”. The complainant would like clear communication from this collections company, and for Compass Recovery Group to stop contacting their family members.
If you find yourself allegedly indebted to Compass Recovery Group, it is important that you learn to protect yourself by understanding your rights when it comes to collections companies. This protection can be achieved by familiarizing yourself with the Fair Debt Collection Practices Act, which outlines a person’s protections against the abuses and misconduct of collection agencies. You can find these rights listed on the Federal Trade Commission’s website under, “Debt Collection FAQs”. In addition to your rights under the FDCPA, do not forget that you also have additional rights to protect yourself from fraudulent practices under the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes, you can sue. If you would like to be able to recover your damages and protect yourself as an individual, you ideally should. The correct action to take when your FDCPA rights are breached is to sue. Federal laws protect citizens like you from these fraudulent practices. You should choose to award yourself the ability to defend your rights and receive compensation by suing if you feel as though these rights have been violated. Individuals like you can recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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