Money Recovery Nationwide , Inc. (MRN) is a third-party collection agency based in Michigan that specializes in collecting delinquent healthcare bills. MRN has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), such as threatening to take actions that cannot legally be taken and using false or misleading language in an effort to collect a debt. If MRN has contacted you about delinquent collection items, make sure you understand your rights before you respond.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Money Recovery Nationwide, Inc. is a legitimate collection agency started June 1, 1988.The BBB established a profile page for MRN the same day.The BBB lists MRN as a collection agency with an estimated 42 employees that uses the alternate business name, Nationwide Collection Agencies, Inc. (NCA). Buzzfile estimates MRN’s annual revenue at $2.8 million and the size of its headquarters staff at 45 employees.
“As of January 22, 2018, MRN was rebranded as Receivables Management Partners, LLC (RMP).” RMP is owned by Meduit Corporation. According to its website, MRN/RMP “is a well-established, full-service accounts receivable collection service offering creditors a number of proven bad debt, self-pay early[-]out[,] and payment monitoring strategies designed to help [clients] achieve… recovery goals.” MRN “is one of Michigan’s largest collection agencies” and employs an “effective collection style, integration of information and technology[,] and [a] resourceful staff… to achieve industry[-]leading performance and maintain good, long-term relationships with credit-granting organizations.”
Money Recovery Nationwide collects delinquencies for healthcare and medical service providers and “has over 520 dedicated employees serving roughly 200 hospitals and over 30,000 physicians across the country.” MRN’s collection services include first-party extended business office (EBO) services; third-party collections; workers’ compensation insurance administration services; and “additional solutions.”
MRN’s EBO division provides “outsourced business office solutions under the name of the provider, collecting self-pay balances starting at generation of the bill”; third-party pre-collect services under the name, Business Office Payment Center; and payment monitoring. MRN’s third-party collection division “offer[s] extensive programs with flexible options that allow increased management control …[using] a mix of proven tools,… [such as] scoring, credit reporting, and effective litigation to complement call and contact strategies.” MRN also collects delinquent workers’ compensation claims and additional solutions, such as employee overpayments; elementary and secondary educational fees; and personal injury claims.
MRN’s compliance page cites adherence to the Health Insurance Portability and Accountability Act (HIPAA); the FDCPA; the Fair Credit Reporting Act (FCRA); and the Telephone Consumer Protection Act (TCPA). However, their Resources page only provides client-specific links, with no information for consumers about laws, resources, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of April 2019, the BBB has closed 22 complaints against Money Recovery Nationwide in the past 3 years, with 5 complaints closed in the previous 12 months. Most of those complaints alleged problems with billing and collections; although 6 complaints also cited problems with customer service. Since July 2015, the Consumer Financial Protection Bureau (CFPB) has closed 262 complaints involving either MRN or RMP. Justia lists at least 10 cases of civil litigation involving either MRN, NCA, or RMP.
Money Recovery Nationwide
8155 Executive Ct
Suite 10
Lansing, MI 48917
Phone Number: 517-622-2660
Website: http://www.mrncollect.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely MRN would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. Here are some Sample Complaints
Complaints against Money Recovery Nationwide cite problems resulting from disputes about the validity of debts; the accuracy of information reported to the credit reporting agencies; and allegations of harassment. In March 2018, a complainant stated that she had been contacted by MRN regarding a medical bill she said she didn’t owe. According to the complainant, MRN “contacted her for immediate payment on an account that she was not aware of.” Allegedly, the MRN representative “was demanding, beyond rude, and disrespectful.” The MRN representative “refused to provide…written documentation on an account the complainant was unaware of and that was coming from a company she had never heard of.” The MRN representative stated that “she personally had mailed information to the complainant several times…and demanded that she make payment right then and there and threatened garnishment.” The complainant insisted that she had not received anything in the mail from MRN. She also stated that the MRN representative “rattled off an amount that she apparently owed and from three different places, but again provided no explanation as to what these amounts were for, specifically.”When the complainant requested verification of the debts again, the MRN representative “refused to send it to” her, stating that the complainant already should have received the information by mail. The MRN representative then allegedly told the complainant that because she “refused to pay, she was going to be forced to garnish” her wages. The complainant insisted she had not refused to paybut had “simply asked MRN to provide… the documentation that she needed to see what she was talking about.” The complainant accused MRN of “completely violating a person’s rights in being treated fairly and respectfully,” and accused the representative she had spoken with of making“demands and threats while being completely sarcastic.” The complainant stated that the representative“should not be a first-line employee; that the company needs to be completely evaluated; and that… human resources needs to step-in.”
In response, Money Recovery Nationwide stated that they had reviewed the call in question and discussed the exchange with the MRN representative mentioned in the complaint. MRN also “requested itemized bills from their clients” and promised to mail “all 13” billing statements to the complainant. In addition, MRN indicated there had been a security breach and posted an apology for previously “sending the wrong documents.” They stated that “unfortunately this can sometimes happen when consumers have similar names.” MRN said that all interested parties would receive “a letter explaining how it happened and that the state will also be notified of the breach.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Consumers have reported this agency harassing them from the following numbers:
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“I would recommend your firm to anyone. You got the debt collectors off my back, and I can finally see the light at the end of the tunnel. Throughout the whole process your staff were professional and courteous. I was blown away by their efficiency as well. Thank you guys so much!”
“I just wanted to take a moment to say thank you! Being in debt is hard enough without being harassed by collection agencies, but thanks to you I no longer have to be a victim. I did not know what to expect when I emailed your company, but from the beginning you guys were on the ball.”
“I would like to thank you and your staff for all the help you’ve provided to me. Honestly, you have a wonderful staff that has dealt professionally and been very empathetic at a time in my life when I hit a speed bump.”
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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