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Chrysler claims that the Pacifica is “the minivan reinvented.” Still, there are some issues they can’t get away from. The 2018 Chrysler Pacifica is riddled with reliability issues. According to the National Highway Traffic Safety Administration (NHTSA), the van’s main problem areas are the electrical system, engine, and powertrain. From a failing cruise control system, trouble getting Park to engage, and difficulty with the engine stop/start feature, families find themselves in precarious safety situations while on the road.
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NHTSA Complaints for the 2018 Chrysler Pacifica
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Engine | |
| Unknown Or Other | |
| Power Train | |
| Steering | |
| Hybrid Propulsion System | |
| Electronic Stability Control | |
| Fuel/propulsion System | |
| Vehicle Speed Control | |
| Service Brakes |
Problems with the Engine
The engine is responsible for creating the power to the van. It also plays a significant role in fuel economy and performance. When an owner starts their van, they expect it to run seamlessly from Point A to Point B, but that isn’t always the case with the 2018 Chrysler Pacifica.
One owner stated on Edmunds, “There appears to be some problem with the engine stop/start. Getting engine stop/start not active due to battery charging. Having to drive longer distances before battery charges. (note the ESS battery is separate from the normal car battery). Dealer replaced the battery after much difficulty obtaining one (seems Chrysler has a significant back order on the batteries). Problem still exists.”
Chrysler is aware of the problem and in May 2019 recalled almost 200,000 minivans as a result. The trouble stems from a sealer used on a wire harness that reduces the connection in the battery ground joint. Not only does it create a loss of power, but other drivers notice an intermittent loss of power steering as well.
According to the recall notice, the problem affects 2017-2019 Pacifica vans that are equipped with engine stop/start systems. No parts are needed to make the repair; consumers just need to give up some time to take it to the dealership.
More Recent Complaints Regarding Engine Problems
There are many more issues like those quoted above, some more serious than others. In total, there are now 144 engine-related problems that owners of 2018 Pacificas have logged.
The most recent, logged in late June 2022, relates to the battery and engine block failure. The owner states in the complaint that he had maintained the car according to the owner’s manual-recommended schedule. The failure occurred at less than 70K miles.
“Despite good maintenance, we had the issue first manifest as a single-cylinder misfire. Replaced the spark plug and coil to find that the car wouldn’t start. Then found a blown 500 amp fuse at the block above the battery terminal. White smoke from exhaust at restart. Ended up with a diagnosis of block failure / warped head gasket. Confirmed large number of reports on the Chrysler Pacifica owner forum.”
Two May 2022 complaints refer to the 2019 recall
An Illinois 2018 Pacifica owner complains: “Months after a start/stop recall software update, my wife and children were entering the intersection to make a left turn and made a complete stop. The vehicle’s engine stopped.”
When she could, the driver “proceeded to make the left turn but the vehicle did not respond. The engine did not restart on its own. The D on the shift gear began to flash. The throttle sensor lightning bolt symbol appeared on the dash and there was nothing that would allow the vehicle to shift or restart. The vehicle needed to be powered off.
“The traffic light turned red and the car was blocking the intersection for the other traffic. After restarting the vehicle, the turn was completed and ran normally. This occurred 3 more times at a stop light on different occasions. The dealership found a wiring issue associated with the start/stop and the vehicle hood open sensor.”
A Georgia 2018 Pacifica owner reports different symptoms. “I took my van in for recall work to replace the hybrid battery. Since then I have had to return 5 times because the coolant keeps getting low, and the ‘Hybrid electrical system’ and ‘check engine’ lights come on after a few days of driving.
“I have reported smelling fire when this happens. I take it to the dealer. They top off the coolant and reset the lights and send me on my way now. The first 4 times they kept the car for 3 days to do this and drive it about 200 miles after topping it off.
“I contacted Chrysler directly and they tell me it’s not their problem. I need to deal with the dealer. The dealer has no idea what they are doing. I am attaching the recall notice. The dealer has all copies of the receipts where the work was completed.”
Problems with the Electrical System
Today’s vehicles rely heavily on electrical systems, whether it is for the infotainment centers or the advanced components used for driver-assist technologies. When these electrical systems start to malfunction, drivers can experience a myriad of trouble.
Complaints with the NHTSA include electrical trouble within the fuel system, engine, electronic stability control and the side sliding doors. Many of the electrical issues lead to fear for the driver. Between warning lights illuminating on the dashboard and non-functioning systems, some Pacifica drivers feel that this minivan is broken more than functional.
One driver on Edmunds wrote, “I have had this car since late August and have had electrical problems with it from the first week. The electronics system went dead twice while I drove the car on a long distance trip. A few days later, the side door failed to open and close electronically, and the car issued an engine malfunction message on the radio screen. The Adaptive Cruise Control/Forward Cruise Control has also failed several times. Brought the car back to the dealer over 20 times to repair these problems. These are safety problems and should have been repaired immediately.”
Chrysler is aware of the cruise control problem and recalled many vehicles as a result. The trouble stems from a short circuit in the vehicle’s wiring that prevents drivers from shutting off the cruise control. As drivers attempt to manually turn off the system or depress the brake pedal, cruise control remains engaged and allows the vehicles to continue traveling at current speeds.
To remedy the problem, Chrysler performs a software flash on the engine or powertrain control module. With this fix, owners will no longer need to shift their vans into neutral to disengage a stuck on cruise control.
Complaints Logged with the NHTSA about Fire Issues
As at mid-2022, consumers had logged a total of 179 complaints with the NHTSA. Issues are varied with many relating to safety. We have singled out several that relate to serious fire issues.
In May 2022, a 2018 Pacifica owner stated in his complaint that there had been multiple recalls where issues may involve fire.
“MOPAR/Chrysler, in each incident, has advised not to charge our vehicle or even park inside. The latest recall occurred at the beginning of 2022 and there still isn’t a remedy. I will be on orders for the US Gov’t and now I can’t take my car overseas because of this open recall with no remedy.
“It’s unacceptable for us to not charge a plug-in hybrid car when that is the only reason we purchased this car. And to not park in our own garage is ridiculous. Additional costs of gas (since we shouldn’t charge) as well as costs for cleanings (parking outdoors) has occurred. And now the inconvenience of figuring (out) what I should do with this car before being deployed overseas has been a real nightmare.”
An owner from Arizona describes how a 2018 Pacifica caught on fire under the engine on the passenger side. Fortunately, it was contained within the engine compartment.
“I smelled smoke and thought it was from outside. Not seeing any haze outside I checked my vehicle indications and all were normal. When I stopped to wait to make a left turn that’s when I saw the smoke and pulled over. Police and fire put out the flames. The car is currently in the shop being repaired and nobody can tell me why it happened but they are repairing it. I’m concerned for the safety of my family.”
Fire Danger Warning From Chrysler About Pacificas
A Complaint logged with the NHTSA in March 2021 states that about a year before Chrysler had mailed him a “legal notice” with a warning of potential fire or explosion. The notice stated that his “vehicle could catch fire and/or explode at any time whether parked, idling, or driving because of a defect in the hybrid battery components (inverter).
“They told me not to park next to anything or anyone, not to allow moisture of any kind into the vehicle, and to not park or store it in any enclosed structure like a garage. They said to wait for a fix for the problem as there was not yet (a) resolution.”
“I responded to them asking for a loaner car or rental and was told NO. It has been almost a year and still no Chrysler dealership can offer a fix. However, they did come out with a 2020 model that was built without the problem.”
“This is a serious safety recall that our government seems to be ignoring. I am left with a lemon I cannot store, park, or drive. I paid 55K for this hybrid. Was told I would get 80 MPG when I only get 17 MPG and I have to worry that if moisture gets into these hybrid battery components my vehicle could kill me or others. I live in Washington where everything is wet and we have to take ferries.
Chrysler doesn’t respond to my letters.”
Previous Fire Complaints From 2018 Chrysler Pacifica Owners
The first fire issues were reported in December 2019. One reports that a new 2018 Pacifica with only 58 miles on the clock caught on fire. The diagnosis was that it was due to a defective electrical control module. After “fire consumed the complete front of the vehicle,” the van was taken to a Chrysler dealer to perform two recalls that were due.
Another reports how the driver smelt something burning and then saw smoke coming from the hood and the vents inside the van. Then, when the hood popped, the flames got worse. No resolution was reported.
A more recent complaint to the NHTSA in June 2020 reports earlier incidents.
“Since December 2018 we (have) had to replace the battery 3 times since the vehicle shut off while driving on the highway. There was (a) smoke smell coming from the engine. The vehicle was towed and problems corrected, but the engine light has been coming on more than 3 occasions. The GPS system has not been working since March 2020, but they are not able to fix the issues.
“Our dealership says that Chrysler has not responded to their multiple requests for the radio replacement.”
Problems with the Transmission
When it comes to driving down the road, most car owners want a smooth and comfortable experience. That isn’t what many people find with the 2018 Chrysler Pacifica. Instead, there have been numerous complaints regarding the awkward shifting, rolling backward while in Drive and also moving while in Park.
One owner on Edmunds stated, “My 2018 Pacifica has been repeatedly taken to 2 dealerships for days, weeks, once they had it a month! At 1st dealership employee duplicated it rolling backward while in drive (more than once) on a test drive. Chrysler said they’d buy it back, didn’t happen. 2nd dealership did not duplicate it but did fix other issues such as (the) back up camera coming on and dial gear shift jumping into R while driving on the highway, brakes, and radio with grounding the battery.”
Chrysler did issue a recall back in 2018 regarding trouble with the powertrain. The axle shaft might disengage, which causes the loss of Drive. If the axle shaft disengages from the CV joint, the vehicle losses the ability to drive and many also move while in Park. Either of these concerns should be taken seriously as they can both increase the chance of causing a crash.
To repair the problem, Chrysler must replace either the left or right half shaft assembly. Unfortunately, situations like these cause many families to trade in their minivan for a different model. After all, no parent wants to face safety concerns like these while trying to transport their children.
More Recent Transmission Problem Complaints
Four years later and transmission problems still loom large.
In February 2022 a Georgia owner complained, “The transmission shifts very hard. Extremely hard. On two occasions, (my) vehicle has lost power and had to merge through Atlanta traffic to the shoulder. Extremely dangerous. We’ve taken it to the dealership service department both times and no one can find anything wrong. No recalls. We love this vehicle but are being forced to buy another brand. This is the 2nd Chrysler product that has let us down.”
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Complaint Data
| Category | Electrical System, Unknown Or Other |
| Date | Mar 13, 2023 |
| State | MD |
| Description | 2018 chrysler pacifica t, uconnect infotainment system shuts off and reboots every 2-3 minutes while driving. It is available for inspection upon request. When the uconnect shuts down driver loses all features connected to the system to include: gps/navigation, blue tooth, in-cabin climate controls, and back up camera. This causes the driver to become distracted in order to re-synch phone, dvd player, navigation. Additionally, my wife almost backed over a 6 year old child because the back up camera shut off when backing up from a parking spot. There is an incredible risk of injury/death with this systems failure. The issue has not been reproduced by the manufacturer (fca), dealer or independent service center. This issue is being addressed by class action lawsuit: case 2:20-cv-11838-sfc-rsw ecf no. 1 filed 07/07/20 the vehicle was inspected by the state of maryland. The vehicle is now at the dealership for diagnosis and I have to pay all expenses out-of-pocket. No warning indicators. |
| Category | Electrical System, Engine |
| Date | Mar 12, 2023 |
| State | MO |
| Description | Service electronic stability |
| Category | Electrical System, Hybrid Propulsion System |
| Date | Mar 10, 2023 |
| State | GA |
| Description | The contact owns a 2018 chrysler pacifica. The contact received notification of nhtsa campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. vin tool confirms parts not available. |
| Category | Engine |
| Date | Mar 10, 2023 |
| State | UT |
| Description | Check engine light appeared 01/26 out of nowhere. Engine started to idle rough onbstartup but cleared after a few seconds, checked code with obd2 and it hit p0305. Took to dealership for repairs 01/27. We live in the middle of nowhere and having this vehicle fail in the middle of the no-cell-service drive could have caused us to be stranded in the snow, especially with the winter we've had it could have been a catastrophy. Dealer originally flagged fuel injector as the reason. Picked up vehicle on 01/31, check engine light returned on 02/01 and we immediately contacted the dealership again. Returned vehicle again on 02/02 and it has remained in the shop even as of today 03/10. Reported back to us that there are cracks in the engine block are causing coolant to leak into cylinder 5. Dealership confirmed they have seen multiple 2017 and 2018 pacificas have this same issue. Even went as far to say that those with a perfect maintence done on the vehicle were subject to this same issue. 3rd party inspectors have also checked the vehicle for extended warranty purposes. Many reports of the pentastar 3. 6l v-6 seem to show a commonality with what the dealership reported about the 2017 - 2018 pacificas engine problems. Chrysler has not responded to outreach for assistance and as the cost to repair sent to warranty company is thousands of dollars over what the current value of the vehicle is worth. Chrysler seems to be dodging responsibilty for this blatent issue. |
| Category | Air Bags |
| Date | Mar 07, 2023 |
| State | NC |
| Description | The contact owns a 2018 chrysler pacifica. The contact stated that while she was driving at approximately 35 mph, she was involved in an accident after another vehicle t-boned her vehicle. The air bags failed to deploy. The contact stated that she did not require medical attention; however, she sustained a mild concussion, a knee injury, and neck pain. A police report was filed. The vehicle was towed to a tow yard by her insurance company. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,500. |
| Category | Electrical System, Engine |
| Date | Mar 04, 2023 |
| State | OH |
| Description | First, it started with the stop/ start not working . We took it to the shop they said we needed a new alternator. Costed us 700$ . Well the problems did not stop . The check engine light did not go off after a few times of driving it (the mechanic (crystler mechanic) said it would after a few times of driving it. Well then it started rumbling when u turned it on . Called and they said bring it back in. Well we planned on doing so but then the van wouldn't start. We had to get it towed . Well they said the fuse had blown . So when they replaced that they noticed white smoke coming out and all the coolant gone . They said it is most likely the cracked engine block which is gonna cost over 12000$ to fix . We already owe money on the car . We cannot afford this! We have 4 kids and this is a safety issue !!! Now we are out of a vehicle and still owe on it ! |
| Category | Power Train |
| Date | Mar 01, 2023 |
| State | NY |
| Description | I purchased the van with 153k on it and could here clunk on transmission engagement but purchased anyway thinking I could find parts a repair. Turned out no parts availble so I drove until it failed at 156k. When it failed the vehicle lost motive power and would roll away in park. I paid 9k for a new unit 9/30/21 and after 6 bmonths began to hear the same noise. I notified and dropped off vehical on 3 seperate occasions the last 12/30/22 and was told (normal operation) the transmission failed in exact same way on 2/2/23 with only 25k miles transmission and 182k on vehicle and currently problem is not resovled as the chrysler dealer I towed it to refused to repair under warrenty and ihad to two to croton pouint auto park chrysler dealer where it currently is and problem is as of yet not resolved. Leading up to the failure the vehicle would roll in excess of 4 inches on inclines before park engaged (unless steep enough auto brake engaged) I have a feeling that this problem is widespread (chrysler has the transmission on restriction) and would like to know if other people are having this issue as it is quite dangerous seeing as the car could roll loose from park. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Feb 24, 2023 |
| State | OH |
| Description | The car starts blowing out white smoke when started. Mechanic thinks it could be a blown gasket or crack in engine block. The cable fuse blown as well. The vehicle did not start so it was towed to the mechanic. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Feb 24, 2023 |
| State | OH |
| Description | Coolant leak as well as the other problems that I reported. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Feb 23, 2023 |
| State | FL |
| Description | While driving at a low speed in a neighborhood, received the message "service charging system" then within seconds car completely died. No engine power or electrical systems working, all lights and screens were black. Was able to pull over and park safely. |
| Category | Engine |
| Date | Feb 17, 2023 |
| State | IL |
| Description | 2018 chrysler pacifica. Consumer writes in regard to problems with its automatic stop/start feature. The consumer stated the vehicle was in for repairs several times but the dealer only supplied a rental one time. |
| Category | Hybrid Propulsion System |
| Date | Feb 14, 2023 |
| State | CA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Feb 13, 2023 |
| State | MD |
| Description | Car was on cruise control. While approaching traffic, attempt was made to release cruise control by braking. Brake system was locked, vehicle started accelerating and revving. Brakes would not work, had to swerve to avoid collision. Managed to fidget with the gear knob. Finally managed to gain control of vehicle. I figured I gained control because I must have shifted the gear into neutral somehow. I had my entire family of six in the car. Without having gained control, the vehicle would have accelerated until I crashed it. It accelerated past 80mph before I could gain control |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Feb 09, 2023 |
| State | NC |
| Description | The end of 2021, began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn't work automatically (battery new); was lurching and chugging randomly , over time very frequently. Nov 22' had start stop battery replaced & fuel pump sensor. Still lurched etc.. Worsened.. Late 2022 began frequently stalling , not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration.. Start, try to go.. Stall out.. Finally jan 5, 2023, wouldn't even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. Replaced spark plugs, starter, got home, next morning, same thing ~no turnover. Problem not solved. Another shop, where it sits today-found cracked engine block(,000 estimate to “attempt†replacing engine). Deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years. Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn't just have these problems when it's cared for. We have four children & currently have no mode of transportation~two shops since january 6, ‘23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family's functioning. It's now at lee's auto-seen in picture. Excel auto was first repair attempt jan. 6. We will not be reimbursed by insurance for “mechanical failure.†our loan is ,000 outstanding. We pay 9. 65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can't purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed. |
| Category | Seats, Structure |
| Date | Feb 09, 2023 |
| State | MI |
| Description | The contact owns a 2018 chrysler pacifica. The contact stated while utilizing the cargo area, he noticed water inside the vehicle behind the third-row seats. There was an abnormal moldy odor inside the vehicle. The vehicle was taken to the dealer and inspected. The mechanic located water in the bottom of the seam under the third-row seat. The vehicle was not repaired. The manufacturer was contacted, and the contact was provided a case number. The approximate failure mileage was 28,000. |
| Category | Engine |
| Date | Feb 06, 2023 |
| State | UT |
| Description | Leaking coolant in cylinder 5 leading to a misfire and check engine light. Dealer reports this is a known issue and only replacing the engine will fix, but chrysler isn't doing anything to fix it. |
| Category | Unknown Or Other |
| Date | Feb 04, 2023 |
| State | AR |
| Description | The vehicle is hard shifting/jerking when accelerating from either a slow speed or from a complete stop. When it does this, it feels like I'm getting rear-ended with a jolt forward. It doesn't do this all the time and when it does it scares me. Please advise. |
| Category | Exterior Lighting, Hybrid Propulsion System |
| Date | Feb 02, 2023 |
| State | MD |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact stated that the hybrid charging system was repaired under nhtsa campaign number: 22v077000 (hybrid propulsion system). The contact stated that shortly after the repair, the battery failed to hold the expected charge. The contact took the vehicle to the dealer however, the vehicle was not diagnosed nor repaired. The contact stated that after the failure reoccurred, the headlamps and the led lamps malfunctioned. The contact stated that the headlamps and led lamps needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000. |
| Category | Back Over Prevention: Rearview System Braking, Electrical System |
| Date | Jan 31, 2023 |
| State | OK |
| Description | Reverse camera screen remained on after reversing and during a ~30 minute drive. Stopped vehicle, shutoff engine, opened door to trigger interior electronic shutoff. Restarted vehicle and backup camera still remained during drive until eventually changing to full blue screen with "camera system unavailable" message at the top. (photo available) the event occurred during extreme winter weather in oklahoma 1/30/2023 and is an obvious safety issue. The constant rearview display while driving is very distracting and disorienting. Additionally, the vehicle climate control settings for defog, heat, and other settings are unavailable for determining and adjusting to external environmental conditions, as experienced during the winter weather event leading to full interior fogging and reduced visibility (another mechanical safety issue prevalent to this vehicle series). This issue is found under nhtsa campaign 19v886000 for 2018-2019 year models however, our vin is not included. I contacted the original dealer service department, and they informed me of no related recall for our specific vin as well. I contacted fca/chrysler customer service in reference to recall ve2 as indicated in nhtsa recall 19v886000 and informed no recall as well and no other assistance or direction. Our vehicle vin should be included in the recall. |
| Category | Engine |
| Date | Jan 30, 2023 |
| State | IL |
| Description | Check engine light and start/stop light |
| Category | Engine |
| Date | Jan 30, 2023 |
| State | IL |
| Description | Check engine light on. Number 3 cylinder misfire. Losing coolant. Head gasket replacement. |
| Category | Power Train |
| Date | Jan 30, 2023 |
| State | FL |
| Description | The contact owns a 2018 chrysler pacifica. The contact stated while driving 30 mph, the vehicle started jerking. The contact stated that the air bags warning light was illuminated. The contact was able to drive to her destination. The contact took the vehicle to the local dealer, but the mechanic was unable to duplicate the failure. The vehicle was not repaired and continued to experience the failure. The contact took the vehicle to a second local dealer, miami lakes chrysler (16600 nw 57th ave, miami lakes, fl 33014: (305) 820-3814) where it was diagnosed with needing the radiator to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to miami lakes chrysler and made them aware of the failure. The dealer serviced the vehicle under nhtsa campaign number: 23v010000 (electrical system, hybrid propulsion system). The vehicle was repaired but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 51,000. |
| Category | Electrical System, Hybrid Propulsion System |
| Date | Jan 27, 2023 |
| State | UT |
| Description | The contact owns a 2010 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 23v010000 (hybrid propulsion system, electrical system) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also expressed concerns that the fix for the recall would not correct the failure. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Electrical System, Hybrid Propulsion System |
| Date | Jan 26, 2023 |
| State | CA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact stated that the vehicle was serviced under nhtsa campaign number: 22v077000 (hybrid propulsion system) however, after retrieving the vehicle from the dealer a failure was experienced. The contact stated that while his wife was parking the vehicle a warning light was illuminated with the "check hybrid system" message displayed. The contact stated that the vehicle was turned off and later restarted without issues. The contact stated that after his wife called him, he drove the vehicle home; however, while driving at approximately 35 mph, the vehicle lost motive power without warning. The vehicle was able to restart 10 minutes later with no issues. The dealer was contacted, and the vehicle was taken back however, the failure could not be replicated. The contact stated that he recently received nhtsa campaign number: 23v010000 (electrical system, hybrid propulsion system). The contact stated that he was concerned that the software update was not going to fix the issue or provide the driver with enough time to be safe. The contact stated that he had read that the update was to be a warning that the vehicle would shut down in about 30-60 seconds. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 39,200. Vin tool confirms parts not available. |
| Category | Electrical System, Power Train |
| Date | Jan 25, 2023 |
| State | TX |
| Description | Pacifica hybrid limited found completely dead in our driveway and unresponsive to the remote. I manually unlocked the driver door, no usual dash indications, opened the hood and found the 12v battery system at 2. 9v. It would not start & no responses or indications. There had been no warnings or indications of any problems prior to this. The car prevented my 6 a charger from charging the battery while it was connected to the car. I jump started the car with a known good battery, removed the jump, and allowed the engine to charge the car battery some. I decided to take no chances and replace the 12v battery. I turned the car to the off state via the dash push button. The car was never moved out of p park. I left it to go purchase a new 12v battery. I returned 2 hours later with a new battery to find the car in the street and having knocked over my neighbors 700-800 lb brick mail box. A police report was filed, pictures taken, and I jump started the car with the new battery. It started normally and I backed it up under its own power into my driveway where I replaced the 12v battery without incident. The car has operated normally with no warnings or indications of a problem before and since the incident. The car on its own and while off, unlocked the transmission park pawl allowing the car to roll 80 feet down a very mild slope and across the street to crash into my neighbor's mail box when the 12v battery failed. There was no occupant, and no key fob was present. My quick search has found at least 3 other incidents with this same model, where the 12v battery failed and the car, on its own, unlocked the transmission allowing it to roll away. Of the 4 incidents I am aware of, 3 resulted in collisions and property damage. Nhtsa 11173732 pacifica forum post: 597914, member: 76986 pacifica forum post: 543399, member: 66469 it's only a matter of time before someone is seriously injured or killed by this defect. Chrysler is aware. The car and battery are available for inspect |
| Category | Steering |
| Date | Jan 23, 2023 |
| State | FL |
| Description | Steering control loss due to the lower right control arm knuckle pinch bolt failure causing the lower control arm to separate from the steering knuckle. This problem had been identified by chrysler and repaired in may of 2018 under recall v15, but has occurred again. Due to the inability to having any directional control of the vehicle could have resulted in a serious accident had I been operating the vehicle at a higher rate of speed or in a more populated traffic area. The vehicle was towed to a chrysler dealership and has been repaired. I also contacted chrysler directly to report the problem but I don't feel they take the matter as serious. There were no vehicle warning lamps or message except at the time of failure. As I lost control of the vehicle a brief message appeared saying "electronic steering component failure" |
| Category | Engine |
| Date | Jan 18, 2023 |
| State | MS |
| Description | At approx 92,000 miles, the head gaskets failed and allowed coolant into the cylinder heads causing the engine to overheat and the cylinder to be damaged and need replacing. The repairs would have cost me 86, but thankfully extended warranty covered 00. |
| Category | Engine |
| Date | Jan 16, 2023 |
| State | OH |
| Description | Blown head gasket at 77k miles |
| Category | Service Brakes |
| Date | Jan 15, 2023 |
| State | TX |
| Description | Several separate times when I have been braking then let up off the brakes, my car accelerated on its own, without me pushing the accelerator. It's like the car hops or jumps. Very scary as I'm trying to slow down. |
| Category | Engine |
| Date | Jan 11, 2023 |
| State | TN |
| Description | Began with a misfire in cylinder 1 that would chug on startup, the smooth out. Had a check engine light come one, which showed the misfire in cylinder one. Brought it to the dealer, they noted low coolant levels and possible blown head gasket. Had only 108,000 miles. They could not get to further review of the motor for two more weeks, so we were told we could pick it up and bring it back. One hour after leaving the dealer, the motor overheated. There was no coolant whatsoever in the vehicle. After calling the dealer, we were told they forgot to put coolant back into the vehicle before were could pick it up. The next day, the van is no longer usable. It began stuttering continually. |
| Category | Seats |
| Date | Jan 09, 2023 |
| State | MI |
| Description | Rear seat anchor broke out of floor board when a child sat in the seat. This is a major anchor point for the seat system. If there had been any sort of accident, the seat and occupant could have easily broken free from the vehicle. I took the vehicle to my local dealer, who took pictures and sent information to their area manager. The recommended repair was to take it to body shop and that they wouldn't be responsible for the repairs. This is clearly a manufacturing defect that the weld on the anchor did not penetrate into the floor board. I can be contacted for more information and inspection. |
| Category | Unknown Or Other |
| Date | Jan 04, 2023 |
| State | MD |
| Description | Three times since this past summer, while driving approx. 30-40 mph the van's power shut down. We were able to steer and brake which allowed us to coast to a spot to stop. All three incidents occurred with children in the van during rush hour. We were forced to pull over on a dangerous section of road. The first incident the car did not restart for about 45 minutes. The second time it restarted in about 5 minutes and the third attempt it took about 1 minute to restart. In each incident it appeared as if something in the electronics of the van shut down and eventually reset on its own. The "check engine" light came on after each of these incidents, but no indication prior that there was an issue. After multiple times in the dealership service center and with support from fca customer care it was eventually decided that the transmission needed to be replaced which occurred in november. Since then there have been a few incidents where the van simply would not start. After some time and opening/closing doors, plugging/unplugging it, and pressing the start button, it eventually restarted. The check engine light came on again but would then turn off a few days later. We were told by the dealership that if the light was not on there was little they could. Then a few weeks ago (december) a similar incident occurred again where the car shut off, this time while driving about 10 mph. We brought the van to the dealership and again they investigated with support from fca. We were told they investigated "connections" within the van but they were unable to find a definitive problem. Additionally they took the car for an extended test drive during which the van did not do the shut down problem. We have now been informed by the dealership that fca is closing our case and we need to pick up the van. Because no problem was identified and fixed, we do not feel safe driving the van for fear that this problem will occur again which puts the people in the van at significant risk. |
| Category | Structure:body |
| Date | Dec 27, 2022 |
| State | MA |
| Description | The 2018 chrysler pacifica hybrid minivan has electronic sliding doors. The doors do not always shut when the button is pressed or handle is pulled. Sometimes it takes 4 to 10 tries to get the sliding door to shut and latch. The chrysler owner's forum says this problem can be fixed by having the dealer reprogram the door software to make the door close with a little more force. This problem started at 36000 miles, I now have 46700 miles on the van. One owner van that I bough brand new in 2018. |
| Category | Suspension |
| Date | Dec 22, 2022 |
| State | GA |
| Description | The left ball joint (front lower control arm) became squeakier and squeakier until the mechanic said it should be replaced or risk it failing while I drive which could leave me unable to steer/control the car. The mechanic said the dealer ought to cover it since they recalled some of this model year for this same issue on the right side but not all of them. The dealer would not cover replacement. |
| Category | Electrical System:12v/24v/48v Battery, Hybrid Propulsion System |
| Date | Dec 20, 2022 |
| State | WA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact stated while driving approximately 75 mph in hot weather, the vehicle went into a "turtle mode" and decelerated to 38 mph. The contact stated that the failure reoccurred while driving. The vehicle was taken to the local dealer where the failure could not be duplicated. The contact later received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) and the vehicle was taken to a second dealer, town chrysler jeep dodge ram (1001 n miller st, wenatchee, wa 98801) for the recall repair. However, the dealer was unable to fully drain the battery for the recall repair after several attempts. The dealer informed the contact that the battery could not be drained as needed and because the engine was continually activating. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000. Parts distribution disconnect. |
| Category | Engine |
| Date | Dec 20, 2022 |
| State | MD |
| Description | Ticking noise began out of nowhere, 2 days later accelerated from a stop light felt a jolt and then lost power and check engine light flashing. Took to closest dealer to have looked at. Dealer determination new engine needed, or have cams, headers, rockers, and lifters repaired. Engine has 68,000 miles on it. |
| Category | Power Train, Vehicle Speed Control |
| Date | Dec 12, 2022 |
| State | IL |
| Description | On three recent, separate occasions, the vehicle has lost acceleration while making a left hand turn from a stop (date listed for this incident is most recent). No visual or aural warning indications have displayed on the dash during or proximate to these incidents, but the car felt like it went out of gear while making a normal left turn. Pushing or releasing the throttle only affected engine rpm, not any acceleration, so it felt like we were only coasting. It lasts longer than a normal shift, more than a few seconds, before power is sent to the wheels again. On two of the occasions there was oncoming traffic approaching the intersection. If the power had died any sooner in the turn I'm not sure I would have cleared the intersection in time with what little speed I had gained, increasing the risk of collision. I am taking the car to the local chrysler dealership tomorrow for inspection and hopeful diagnosis/repair. I can't replicate the issue on demand, but after 3 separate occasions, it is an unmistakable feeling. Based on the clunky, jerking shifting into gear that sometimes occurs with the vehicle outside the above-described incidents, I believe it might be transmission related, but I can't be sure. |
| Category | Fuel/propulsion System |
| Date | Dec 07, 2022 |
| State | FL |
| Description | The dealership failed to correctly implement the z11 recall after I informed them that I had doubts that the recall was performed properly. The first time that the recall was attempted, they returned the vehicle with 0% charge on the batteries. This indicated that they did not fully perform the recall per the instruction. The second time they attempted the recall, they were not able to charge the vehicle. When they informed me that the vehicle was ready I was skeptical that the recall was fully performed since the amount of time between the failure to charge and it being ready was far too short to perform the recall properly. Today I was informed by chrysler that the recall was indeed improperly performed. Chrysler put my family and home at risk through their ineptitude and carelessness when performing their own recall. |
| Category | Engine, Power Train |
| Date | Dec 04, 2022 |
| State | NC |
| Description | At 63000 miles engine misfire occuered needing to replace the head gasket causing leaking coolant into the combustion chamber causing a misfire. Very concerning considering relevtivly low milleage and potential ongoing engine concerns. Wife and children were driving when check engine light went on, resulting in misfire causing car to shutter and stiring wheel shake. Car is curently being serviced at the dealer. There were no early indicators prior to this incident. |
| Category | Engine, Hybrid Propulsion System |
| Date | Dec 01, 2022 |
| State | TN |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact stated while driving at various speeds, the vehicle decelerated and failed to accelerate while depressing the accelerator pedal. The contact stated that the hybrid vehicle battery capacity warning light was illuminated. The contact stated that the check engine warning light also remained illuminated. The cause was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 74,000. |
| Category | Engine |
| Date | Dec 01, 2022 |
| State | NY |
| Description | I was driving my pacifica 2018 on the road when suddenly I heard a beep, I looked at the dashboard, it had a red light indicating that my car is overheated, my kids were panicking, hoping it shouldn't start burning. I couldn't stop on the highway because of passing cars. It was towed in to the dealer, I got a phone call that I need a new engine... I had no prior indications of any problem. |
| Category | Hybrid Propulsion System |
| Date | Dec 01, 2022 |
| State | WA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that they were unable to perform the recall repair until the weather reached 50 degrees. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Electrical System |
| Date | Nov 29, 2022 |
| State | CA |
| Description | I am aware of the recall on this vehicle. In addition, I received a phone call and email from chrysler stating the following: "hello mr./mrs. I have attempted to get ahold of you to schedule your z11 recall appointment for your pacifica phev. You should have recently received an important recall notice from fca detailing the steps needed to repair your vehicle and ensure the safety of you and your passengers. If you would like me to continue to assist you with the appointment, please give me a call at 8009921997. We encourage you to schedule this service appointment as soon as possible. If you prefer to schedule the appointment by yourself, ask for the z11 point of contact at the dealership, and be mindful that the repair takes 2 days to complete. Please be advised that I have closed your case. Thank you for being a valued chrysler customer. Chrysler specialist [xxx]" I called two local dealerships who both said they cannot schedule because they do not have the equipment to do this repair. They said they are unaware of this central chrysler communication. I emailed a reply to the address above to reopen the case, but they have not replied. Please help! Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Hybrid Propulsion System |
| Date | Nov 28, 2022 |
| State | TX |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact stated while his wife was driving at various speeds, the vehicle was making an abnormal sound. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that after leaving the dealer, the sound continued. The contact stated that on another occasion, while his wife was driving 75 mph, the vehicle stalled. The contact stated that multiple unknown warning lights were illuminated. The driver was able to restart the vehicle and drove back to the residence. The contact took the vehicle back to the dealer however, the mechanic was unable to duplicate the failure. The contact stated that two weeks later, his wife experienced the failure for a second time. The vehicle was not drivable. The driver stated that a police officer assisted in manually pushing the vehicle into a nearby parking lot. The contact was able to restart the vehicle for a short drive before the vehicle stalled again. The vehicle was not drivable. The contact towed the vehicle back to the dealer and was informed that the power module needed to be replaced. The dealer stated that the parts were on backorder. The contact towed the vehicle to the second dealer: covert chrysler dodge jeep ram (8107 research blvd, austin, tx 78758:(512) 730-3300) where it remained awaiting the parts. The vehicle was not repaired. The vin was associated with nhtsa campaign number: 22v077000 (hybrid propulsion system). The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000. |
| Category | Fuel/propulsion System, Power Train, Unknown Or Other |
| Date | Nov 20, 2022 |
| State | VA |
| Description | I was driving on the highway when the check engine light came on and it started running rough. I pulled off the highway and into a parking lot. When I slowed down, I heard a clanging that sounded like metal on metal. After parking, smoke started pouring out from under the hood and it erupted in flames. The vehicle was destroyed. |
| Category | Hybrid Propulsion System, Hybrid Propulsion System |
| Date | Nov 08, 2022 |
| State | CO |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Structure:body |
| Date | Nov 04, 2022 |
| State | CT |
| Description | Hi, I received a recall notice in february 2022 (z11) related to a fire potentially originating in the center of the vehicle underbody with the ignition in the off position. A resolution to this defect has just become available which would require the car (chrysler pacifica vin 118706) to be kept overnight by an authorized dealer. My complaint deals with that no deal can provide a rental car that is of equal size to accommodate my family of 6 with four kids using car seats. I was told that an car of equal size cannot be provided and would have to pay for a rental out of pocket. Why would the cost not be covered by the manufacture that is attempting to resolve an issue created by them. I have kept my part of the agreement by making my monthly car payments and paying the car off with no issue. It seems to me that the manufacture has no regard to the buyers of their vehicles after the sell is complete. I am looking to have the recall corrected and to have a rental car of equal size provided by the manufacture, since they are holding my car as they fix their mistake. Let's take ownership of our mistake and do the right thing. Thank you for helping with this recall |
| Category | Electrical System |
| Date | Nov 03, 2022 |
| State | PA |
| Description | Hi, I have owned this chrysler pacifica since 2018 and there have been multiple problems regarding the electrical system every single year and in 2022 it is twice. Every time it goes in for an electrical problem it takes greater than one month to fix the car. The current issue is the recall. My dealer says every other car with recall has been fixed in 2-3 days. Mine is already at 2 weeks. I have filed a customer complaint with chrysler and the current one is: 84472903. The one from earlier in 2022 is 82927664. Please contact chrysler for the complete list of remaining customer complaints on this chrysler of one each in 2021, 2020, 2019, and 2018 |
| Category | Engine |
| Date | Oct 30, 2022 |
| State | CA |
| Description | Radiator coolant leaked in cylinder 3 engine (3. 6l)has 64k miles after searching online the pacifica has this issue and chrysler has not did anything to fix this in recalls |
| Category | Electrical System, Steering, Unknown Or Other |
| Date | Oct 28, 2022 |
| State | TX |
| Description | I was driving on a local road and car suddenly stopped running; accelarator unresponsive; power steering not working either. I was able to pull to side. Car said shift p to start , gear change didn't do anything and blinking, check engine light came up. And “check charging system†light came on. It was very dangerous. After 3-4 minutes I was able to get my car turn off and on and then it drove normal. So I decided to take it in nearby open parking area. It would restart but not do anything even if switched into drive or reverse. Check charging system light on and no power steering again. I had to get it to get it towed the next day from that lot. First tow truck unable to tow due to steering being locked. 2nd tow truck needed help to move car due to steering. Been at dealer for 30 days. They changed charging port but it didn't work. Now they are changing battery. I don't want this car back and don't want to keep making payments on it either. It's not a safe car. |
| Category | Engine, Power Train |
| Date | Oct 27, 2022 |
| State | CA |
| Description | Check engine light p0303 cylinder 3 misfire. Dealership mechanic diagnosed as blown head gasket. |
| Category | Engine |
| Date | Oct 24, 2022 |
| State | MI |
| Description | It would not accelerate and misire when you pressed on the gas pedal. It was finally found after 7 momths of them teying to fix other parts that we would beed a new engine altogether |
| Category | Exterior Lighting |
| Date | Oct 19, 2022 |
| State | WI |
| Description | Many pacifica vans have issues with the led running light strips on at least one headlight. Ours acted up under warranty, but the dealer was unable to reproduce it and later quoted us over 0 to replace it. I looked in other pacifica forums and numerous others are having the same issue, some are being quoted over 00 for a replacement. This affects the ability to be seen during the daytime, is not covered under extended warranties, and we were not offered other remedies. |
| Category | Structure:body |
| Date | Oct 19, 2022 |
| State | IL |
| Description | When I pushed the button on the handle to close the back sliding door, my 2 year old suddenly stuck his hand in front of where the door was shutting and the door did not stop. Thankfully I was able to push the button back open almost immediately but his hand bruised immediately. We applied ice and the swelling went down but it could have been much worse hadn't I opened the door back up right away. There should be a sensor that stops the door if something is in its way. |
| Category | Unknown Or Other |
| Date | Oct 19, 2022 |
| State | FL |
| Description | My air conditioning stopped working at 50k miles. The dealership, sarasota dodge, charged me 9 to look at the car and wanted 00 to repair it. I don't have that kind of money and the car is still under warranty. I brought my brand new car to a local garage and they diagnosed the issue for free and charged me a 1/4 of the cost chrysler did to repair it. The issue is the material used for the evaporator core is aluminum and does not interact well with the air conditioning chemicals so the chemicals eat away at the core and the chemicals escape into the cabin. This had been going on for a long time and I did not know what the smell was. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Oct 15, 2022 |
| State | GA |
| Description | Car engine has stalled a dozen times or so. On one occasion it stalled and would not restart, had to tow to a dealer to repair it and it ended up costing 00. And when it doesn't stall on the road the engine constantly has weird acceleration dips where it almost stalls. This has been a constant problem for me and I purchased the vehicle used with 39000 miles on it. Which is not much mileage so I was not expecting this many problems. |
| Category | Power Train, Vehicle Speed Control:accelerator Pedal |
| Date | Oct 13, 2022 |
| State | MI |
| Description | The contact owns a 2018 chrysler pacifica. The contact stated that while driving at an undisclosed speed onto the expressway and depressing the accelerator pedal, the vehicle suddenly lost power and would not increase speed. There was no warning light illuminated. The contact stated that the failure had occurred on two separate occasions at the same location. The local dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 67,000. |
| Category | Electrical System, Steering, Unknown Or Other |
| Date | Oct 08, 2022 |
| State | NC |
| Description | Power steering is unavailable stop/start is unavailable wasn't able to avoid an accident this morning from deer. Steering went out. |
| Category | Electrical System |
| Date | Oct 07, 2022 |
| State | NY |
| Description | Dear sir or madam, there was a recall on our vehicle for the battery cables. It was supposed to fix the stop/start on our car. Prior to getting the recall done, our car didn't restart at a stop light/sign causing us to put it back in park and restart the car. We went to have the recall done and were told that that would not fix the problem, we needed to buy the second battery. We did - costing us over 0. I can ask for the bill for this if it is needed. I could not find it in my files. A couple of months later it started again at the stop light/signs. We took the vehicle back and they said a code was coming up under the hood and that would be no charge. They called us on 10/4/22 and said we need to purchase a switch - labor over 0 plus parts. What are we required to do to have this fixed as part of a recall? Thank you for your time. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Electrical System, Engine, Steering |
| Date | Oct 03, 2022 |
| State | CA |
| Description | The car battery system has failed over 5x when driving. All of a sudden the car battery lights start coming on & stearing shuts down and car stops. The last time it completely shut down. No power to even run hazard lights. No power to lock the car or rollup the windows. It has been 2 weeks and dealership mechanic can not figure out what is wrong. |
| Category | Electrical System |
| Date | Oct 03, 2022 |
| State | TX |
| Description | We were involved in a small fender bender accident, and the car caught on fire. It started with the dashboard, and it spread to the rest of the vehicle. The car ended up burnt to a crisp. Nothing salvageable. |
| Category | Power Train |
| Date | Oct 03, 2022 |
| State | MS |
| Description | While driving home with my pregnant wife and kids, our van seemed to cut off and coast. I got no response from the accelerator pedal, and there was a message on the dash saying "shift to p to start". The check engine light also illuminated. Luckily, we were able to coast and pull over in a neighborhood. I was able to shift to park and restart the van and finish the drive home. However, the same issue and message appeared while I was parked in my driveway. The van is currently at a local chrysler dealer for further inspection and diagnosis. |
| Category | Unknown Or Other |
| Date | Sep 28, 2022 |
| State | NJ |
| Description | The automatic start/stop has consistently been an issue. The car auto stopped while I was at a light in the middle of a busy intersection and caused the entire car to shut off instantly with no warning, the whole car except the radio went black. There was no light on the dashboard until after it shut off and was jump-started. Both aux battery, regular battery and 2 relays have already had to be replaced previously to fix the issue, and it has become and issue for a second time after all those repairs. |
| Category | Hybrid Propulsion System |
| Date | Sep 26, 2022 |
| State | NY |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The manufacturer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Hybrid Propulsion System, Hybrid Propulsion System, Hybrid Propulsion System, Hybrid Propulsion System, Hybrid Propulsion System |
| Date | Sep 26, 2022 |
| State | AZ |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Sep 23, 2022 |
| State | CA |
| Description | While driving an a well paved road, I received a check hybrid system alert on my dashboard. Then several lights bean to flash including the blind spot alerts on the side view mirrors and several other alert system. Adaptive cruise control and lane change failure alerts also went off. I was only two miles from home and managed to get back. The engine did not cut out. The next morning, it started up but just a few miles into testing it out, the same alerts and light appeared, but this time the engine died along with the power steering. I coasted to roadside, turned off the car, and waited for 5 to 10 minutes. I started it up and drove it home. The engine remained on but the lights and warning continued to flash. The emergency lights also cut out periodically. I managed to drive the car to a chrysler dealership I've visited in the past. The diagnostic alert on the mopar app said there was a problem with the electronic throttle control (etc) and the service person that looked over the diagnostic saw several system failure and alerts when he viewed the diagnostic record. At this point, the dealership has had my car for the week and the problems persist and now it won't go into gear. They still cannot determine the source of the problem. I contacted the chrysler support line to ask them to escalate the problem. There is an open recall on this vehicle, but the parts are still not available to fix it. It only has 101,000 miles on it. I've found several complaints from pacifica hybrid owners related to the same etc alert. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Sep 22, 2022 |
| State | OH |
| Description | 2018 pacifica wheelchair accessible van has on several occasions without warning, decelerated and stalled. Displays place into park and restart. Van starts sputtering & decelerates. After pulling over, waiting a few minutes it does start again. We've had the van over a year without any issues until now. We did have it at a dealership for a week. They were unable to find anything wrong with it. Very frustrating as we use this van to transport our disabled daughter. Recently we received notice of class action lawsuit for this problem. Doesn't help me right now. |
| Category | Hybrid Propulsion System, Hybrid Propulsion System |
| Date | Sep 19, 2022 |
| State | VA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Engine |
| Date | Sep 15, 2022 |
| State | TX |
| Description | Vehicle began to idle rough, then the check engine light came on with the code p303 (misfire in cylinder 3). Vehicle diagnosed as having a bad head gasket. This appears to be a very common occurrence on this vehicle based on posts made by owners here: https://www. Pacificaforums. Com/ |
| Category | Electrical System, Engine, Service Brakes |
| Date | Sep 13, 2022 |
| State | GA |
| Description | What component or system failed or malfunctioned, and is it available for inspection upon request? The van stalls, the wheels lock up, the transmission shifter becomes unusable, and of the warning light start flashing on the dashboard. Yes, it's available for inspection upon request. How was your safety or the safety of others put at risk? It stalled in the middle of the road blocking traffic from both ways and was unable to be moved for over half an hour. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, not until the day it stalled on 8/30/2022z |
| Category | Electrical System, Engine, Power Train |
| Date | Sep 12, 2022 |
| State | CA |
| Description | Van started running slightly rough in the mornings if the engine was cold. Cel eventually came on with a p0304 dtc. I replaced the igntion coils and spark plugs since the van was right at 80,000 miles. Seem to run fine for a day after, then issues came back. Took it to the dealership for more in-depth troubleshooting and repair. They failed to do anything after almost two weeks except that now my van wouldn't start. Took the van to a non-dealership affiliated repair shop and they said the starter had failed, but the engine passed the pressure check of the head. Waited almost another two weeks for a new starter, mechanic got it back together, found some coolant coming out of the exhaust manifold and recommended adding leak stop that there might be a small casting issue with the engine. They added leak stop and returned the van to me stating they think there was a small hole in the engine from casting and that coolant was getting by and causing the misfire. Subsequently, the coolant would then travel to the catalytic converter where it would burn off but caused the cat to be much hotter than normal and that was in-turn frying the starter which is pressed up right next to the cat. The van continued to run rough for a couple days before it finally wouldn't start again and now I'm having to have it towed back to the shop. I suspect the issue may a issue with a warped head or something even worse. A cursory search of both online forums and nhtsa reports that this is not a one off or new issue and only seems to be getting worse and more prolific as the average age of the fleet pushes towards 80-100k+ miles. Modern vehicles should be able to go 150-200k miles before head gasket issues become a serious concern. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Power Train, Vehicle Speed Control |
| Date | Sep 12, 2022 |
| State | CA |
| Description | Sept. 12, 2022 - ever since we have owned this vehicle, we have experienced this issue with the cruise control. Speed increases while driving downhill highways and sometimes on pretty level highways. When I decrease the speed on the controller, it sometimes maintains the speed for several seconds (slow to respond) in order to slow down while coming up behind another vehicle. I therefore need to break or turn off the cruise control. Very unpredictable. Also, speed changes a lot which sounds like shifting gears back and forth while going uphill. I had contacted the dealer originally and was told this is normal. This is ongoing. Happens every time when driving on the highway. Safety concern. The other issue we had experienced while driving on a city street, we got some odd sounds, what sounded like it was coming for the transmission. Like shifting sounds. And on another couple of occasions, we got a kind of (clunk) noise. Not sure…hard to explain. Only happened a few times over the last several months. And was brief. This in not ongoing, but a concern for failure and or safety. No warning lamps or messages |
| Category | Hybrid Propulsion System |
| Date | Sep 09, 2022 |
| State | OH |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Steering |
| Date | Sep 07, 2022 |
| State | TX |
| Description | Car steering, get stuck very often, and then continues to work properly. |
| Category | Hybrid Propulsion System |
| Date | Sep 06, 2022 |
| State | MO |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Tires, Tires:temporary/emergency Spare Tire |
| Date | Sep 02, 2022 |
| State | OH |
| Description | The contact owns a 2018 chrysler pacifica. The contact stated that six months after purchasing the vehicle, the vehicle experienced a tire blowout and upon looking for the spare tire kit, he became aware that there was no spare tire kit inside the vehicle. The vehicle was towed to a nearby gas station where the tire was replaced. The contact contacted an unknown dealer and inquired about the spare tire kit. The dealer attempted to order the part unsuccessfully and later informed the contact that the part had been discontinued. The contact stated that he had contacted several other dealers in the usa and canada and was informed that the part was no longer available. The manufacturer was notified of the failure and informed the contact that they could not assist and that the nhtsa could require them to install the spare tire kit inside the vehicle. The failure mileage was approximately 800. |
| Category | Hybrid Propulsion System |
| Date | Aug 31, 2022 |
| State | OH |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Hybrid Propulsion System |
| Date | Aug 31, 2022 |
| State | CA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the battery needed to be replaced. The manufacturer was made aware of the issue. Vin tool confirms parts not available. |
| Category | Hybrid Propulsion System |
| Date | Aug 30, 2022 |
| State | OH |
| Description | The contact's husband owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was also made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Engine, Power Train |
| Date | Aug 29, 2022 |
| State | MI |
| Description | The engine overheated while driving and required immediate attention, leaving me and my family stranded on the highway. The original code that tripped the check engine light was for a misfire in cylinder #3, upon further inspection at the dealership it was concluded that the issue was a blown head gasket, causing the engine to overheat and fail. This was confirmed by the dealer. I have sent the issue to the manufacturer as well. There are a number of these issues in public forums. It is apparently a well known defect. |
| Category | Fuel/propulsion System, Steering, Unknown Or Other |
| Date | Aug 29, 2022 |
| State | TX |
| Description | There are multiple things but here are a few I thought my wife was crazy until I started to drive it. 1. The steering feels like it gets stuck its not major but it is a slight tug and it does it at random. 2. The trunk opens own its own (it has done this 2 times while I was driving) my wife says it has happened to her 1 other time as well. 3. The sliding doors will open and close on freely like something is caught in the track however the tracks are clean and it will bounce open close. 4. The gas pedal sticks not engaged but when you press the gas nothing will happen then all of the sudden the rpms will skyrocket 5. Cruise control works great if your on a flat road but if you get on a slight hill your either getting all the rpms or it turns it off 6. The auto stop start thing stopped working and the light stays on but that's fine I didn't like the stop start thing anyway. 7. I did change a battery and it helped with the dash lights not looking like a christmas program 8. The ac went out after the car had one of the rpm fits then the ac stopped. How does that make sense 9. Overall I think the car is having some type of electrical issue or it has a mind of its own. Ive gone to mechanics and they all just do the same shoulder shrug. I have a appointment with a dealership but they are so back logged its disappointing. |
| Category | Hybrid Propulsion System |
| Date | Aug 11, 2022 |
| State | IN |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Vin tool confirms parts not available. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Aug 09, 2022 |
| State | CA |
| Description | 2108 hybrid pacifica stalled a couple of times on freeway on our recent trip . Here are the details : about 2 hours after driving on freeway. - then, dashboard showed few errors and eventually showing "service charging system" - then displaying "shift to p to start" and "d" symbol is flashing. - after this, pacifica van lost power ( pushing accelerating do nothing ) but steering, brake seems ok and I had to steer the car to freeway shoulder and then turn off the car and start again after a few minutes and can start the car again but "engine check light" is on for at least 24 hours after. - after starting again, then a half a hour later, it happened again with same symptoms as above. The car has about 40,000 miles and running in gas mode only. These are very dangerous situation and luckily this time, I had time to steer the pacifica to a complete stop. |
| Category | Hybrid Propulsion System, Hybrid Propulsion System, Hybrid Propulsion System |
| Date | Aug 08, 2022 |
| State | LA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Steering |
| Date | Aug 06, 2022 |
| State | FL |
| Description | Steering is sticking. While turning the wheel at speed the steering sticks and does not automatically straighten out requiring the driver to manual straighten out of the turn. Very dangerous. |
| Category | Electrical System, Engine, Power Train |
| Date | Aug 01, 2022 |
| State | IL |
| Description | I have owned van for 1 year and taken it into the shop 6 times for blown head gasket, leaking coolant, over heating due to leaking coolant, and now it needs a new ignition coil and spark plug due to coolant leaking. Check engine light pops on every time and the van notifies me that the engine is over heating. Must pull over on the side of the road to let car cool down. Problem has been confirmed, taken to car dealer at every instance. After issue has been taken to dealer and "fixed" check engine light returns after 4-6 weeks, every time. Paperwork can be provided on request. |
| Category | Unknown Or Other |
| Date | Jul 31, 2022 |
| State | KY |
| Description | The navigation system on the 2018 chrysler pacifica, has malfunctioned and does not show the correct map data. For example, I am in richmond, ky. If I select the navigation, it may show that I am in campbellsville, ky on one day and then somerset, ky on another or any other random city that is not my current location. Per the dealer, this is not a map update or reset issue. The dealer says it requires a total replacement of the "radio" which includes the screen associated with the nav system. The local dealer said that this has become a common issue on this matter. It of course was an out of warranty issue, with dealer wanting somewhere near a |
| Category | Power Train |
| Date | Jul 29, 2022 |
| State | MI |
| Description | The contact owns a 2018 chrysler pacifica. The contact stated while driving from a complete stop, the accelerator pedal was depressed; however, the vehicle hesitated to respond and then surged forward. There was no warning light illuminated. The contact was able to continue driving however, the failure reoccurred several times while driving. The vehicle was taken to the dealer three times where an unknown computer software was updated; however, the failure reoccurred intermittently. Additionally, the contact stated that while his wife was coming to a complete stop, the accelerator pedal was depressed but the vehicle failed to respond and stalled. There were no warning lights illuminated. The contact's wife noticed that the gear shifter had moved from drive(d) position into park(p) inadvertently. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 26,000. |
| Category | Electrical System, Engine, Power Train |
| Date | Jul 28, 2022 |
| State | GA |
| Description | While traveling at 75+ mph on a multi-lane highway the vehicle shut off displaying warnings "shift to p to start" "service charging system" "sliding door open" "forward collision warning unavailable" and large red turtle icons. With the van shut off the only option available was to coast to side of the road/shoulder while trying to avoid other high speed vehicles and while the other vehicles attempted to dodge me. The vehicle has been at the dealer 5 times. Various codes are always available but they are unable to recreate the problem. The first visit the 12v battery was replaced. The most recent visit (the van is still at the dealer) the dealership and the manufacturer tore apart the van and checked parts for 5 weeks and could not identify anything wrong. I have pictures and lists of conditions, codes and problems. There is no warning when this happens, the vehicle merely chimes and lets the driver know that it's no longer on. |
| Category | Power Train |
| Date | Jul 28, 2022 |
| State | PA |
| Description | My transmission jerks when shifting to first gear and sometimes when I'm going slow it feels like it is not getting gas and won't go then it will kick in and take off with acceleration that is more then it should be. The garage reset it back to manufacturer settings, but it only lasted a couple of months and it is doing it again. I'm afraid it will cause an accident. |
| Category | Hybrid Propulsion System |
| Date | Jul 22, 2022 |
| State | PA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Hybrid Propulsion System |
| Date | Jul 21, 2022 |
| State | IL |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Vin tool confirms parts not available. The consumer stated the vehicle was sold 8/3/22 to roesch chrysler after repeated request with no resolutions. |
| Category | Electrical System, Engine, Power Train |
| Date | Jul 18, 2022 |
| State | NC |
| Description | Van showed the message "stop safely the vehicle will shut off" and stopped on the road. It was immobile for close to 30 mins. I was able to start and drive back home. It again stopped on the road on the way to the dealer. I have seen number of complaints on this van on the internet. My van is still with the dealer and they could not fix the problem in the past 15days |
| Category | Electrical System |
| Date | Jul 17, 2022 |
| State | MN |
| Description | I was driving and pulled up to a stop light. The car all of a sudden turned off. I had to place the car in park, and reset. The error light said to service the auto start stop feature. This is the third time the car has turned off in the middle of driving. |
| Category | Structure:body |
| Date | Jul 17, 2022 |
| State | OH |
| Description | Automatic right passenger sliding door will not operate with the outside door handle or inside pillar switch making it a safety concern. |
| Category | Hybrid Propulsion System, Hybrid Propulsion System |
| Date | Jul 15, 2022 |
| State | CA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Unknown Or Other |
| Date | Jul 15, 2022 |
| State | ID |
| Description | The vehicle lost all power, engine, shifting capabilities while on the freeway. The car was luckily able to be steered without power steering to the side of the freeway in an 80 mph zone. There were 6 occupants who were nearly hit and almost caused multiple accidents. It was towed to a dealership and was confirmed to have power inverter module failure. This is a common problem in 2017-2018 chrysler pacifica hybrids. Chrysler knowingly excluded this vehicle from the recall and is unable to produce replacement parts, replacement vehicle, or any solution. There were no lights on the dash when the problem occurred. The failure was spontaneous and completely rendered the vehicle inoperable. |
| Category | Engine |
| Date | Jul 14, 2022 |
| State | MD |
| Description | Vehicle with 60,850 miles (just out of warranty) had leaky right head gasket. This caused the engine to hesitate where power was needed before starting to move and engine did not run smoothly. This caused unsafe conditions when parallel parking - where quick engine response was needed to get out of the roadway from oncoming traffic. The problem was confirmed by check engine light and repaired by a chrysler dealer for ,500. Online forums indicate that there are many drivers who have encountered this same issue with early mileage gasket issues with this particular engine. |
| Category | Hybrid Propulsion System |
| Date | Jul 14, 2022 |
| State | TX |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Engine, Unknown Or Other |
| Date | Jul 11, 2022 |
| State | MD |
| Description | I was driving on i95 in virginia doing 70mph and the car lost all power. I was able to glide to the side of the interstate and wait for a tow. I had 2 kids and our dog in the car. We live in maryland and were far from home. It was a very dangerous situation on the should of i95. When the car lost power I got an error message to put the van into park. The van is under recall for a fire risk which still hasn't been fixed. This is another issue with the van. It is currently at ourisman chrysler in clarksville, md. No answers yet. |
| Category | Engine, Forward Collision Avoidance: Adaptive Cruise Control, Power Train |
| Date | Jul 10, 2022 |
| State | CA |
| Description | Honestly it's been one thing after another, including engine, power train and electric issues |
| Category | Hybrid Propulsion System |
| Date | Jul 08, 2022 |
| State | HI |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact stated that while at the dealer to trade in the vehicle, the dealer informed him that the vin was included in nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Electrical System, Hybrid Propulsion System |
| Date | Jul 05, 2022 |
| State | UT |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 20v334000 (electrical system) and 22v077000 (hybrid propulsion system) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Back Over Prevention, Equipment |
| Date | Jun 27, 2022 |
| State | MO |
| Description | The contact owns a 2018 chrysler pacifica. The contact stated that the back over prevention screen image remained on the display screen for approximately 30 seconds after shifting the vehicle out of reverse(r). The contact stated that the image distracted him while driving. The contact had taken the vehicle to the dealer however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. Upon investigation, the contact discovered nhtsa campaign number: 19v886000 (back over prevention, equipment) however, the vin was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 96,000. |
| Category | Engine |
| Date | Jun 27, 2022 |
| State | CA |
| Description | I confirmed this issue on chrysler pacifica owners forum. Engine block failure at less than 70k miles. Maintained car per owner's manual recommended schedule. Despite good maintenance, we had the issue first manifest as a single-cylinder misfire. Replaced the spark plug and coil to find that the car wouldn't start. Then found a blown 500 amp fuse at the block above the battery terminal. White smoke from exhaust at restart. Ended up with a diagnosis of block failure / warped head gasket. Confirmed large number of reports on the chrysler pacfica owner forum. |
| Category | Hybrid Propulsion System |
| Date | Jun 24, 2022 |
| State | MD |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and it was confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Hybrid Propulsion System |
| Date | Jun 23, 2022 |
| State | OH |
| Description | The contact owns 2018 chrysler pacifica. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Steering |
| Date | Jun 15, 2022 |
| State | WV |
| Description | On multiple occasions over the last 2 weeks the steering will lock up while driving. This is happening at different speeds and different locations. The steering wheel locks up and takes a few seconds to free up. This vehicle is unsafe for my family, because at any given time the steering could cause us to crash. Their is no warning lights or anything that come on. |
| Category | Back Over Prevention: Rearview System Braking, Electrical System |
| Date | Jun 14, 2022 |
| State | KY |
| Description | On 06/10/2022, the uconnect system began to randomly reboot including within 30 to 60 seconds of starting the vehicle. If in reverse during a reboot of the system , the rear cross traffic sensors no longer provide alerts and the rear camera is disabled while the system reboots. The system then reboots every 2 to 4 minutes after. Additionally, the gps no longer accepts coordinates for navigation, clock or date. |
| Category | Hybrid Propulsion System |
| Date | Jun 13, 2022 |
| State | MI |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Vin tool confirms parts not available. |
| Category | Hybrid Propulsion System, Hybrid Propulsion System |
| Date | Jun 13, 2022 |
| State | CA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Hybrid Propulsion System, Hybrid Propulsion System |
| Date | Jun 09, 2022 |
| State | CA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Engine, Latches/locks/linkages:doors:latch, Power Train:manual Transmission:shift Pattern Indicator |
| Date | Jun 01, 2022 |
| State | PA |
| Description | The contact owns a 2018 chrysler pacifica. The contact stated that while parking the vehicle in her garage, the gear shifter indicator light was not illuminated while shifting from the drive (d) to park (p) and the vehicle was not able to turn off after pushing the start/stop button. Additionally, the rear liftgate door was not able to open as needed. Several unknown warning lights were illuminated. The contact's neighbor disconnected the fuel lines and was able to turn off the vehicle; however, the instrument panel light and headlights were not able to be turned off. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000. |
| Category | Electrical System, Engine |
| Date | May 20, 2022 |
| State | IL |
| Description | Months after a start/stop recall software update, my wife and children were entering the intersection to make a left turn and made a complete stop. The vehicle's engine stopped. The oncoming traffic cleared up. My wife proceeded to make the left turn but the vehicle did not respond. The engine did not restart on its own. The d on the shift gear began to flash. The throttle sensor lightning bolt symbol appeared on the dash and there was nothing that would allow the vehicle to shift or restart. The vehicle needed to to be powered off. The traffic light turned red and the car was blocking the intersection for the other traffic. After restarting the vehicle, the turn was completed and ran normally. This occurred 3 more times at a stop light on different occasions. The dealership found a wiring issue associated with the start/stop and the vehicle hood open sensor. |
| Category | Hybrid Propulsion System |
| Date | May 20, 2022 |
| State | MA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The dealer had not been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Hybrid Propulsion System |
| Date | May 17, 2022 |
| State | TX |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms part not available. |
| Category | Electrical System, Hybrid Propulsion System |
| Date | May 16, 2022 |
| State | CT |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the dealer was contacted and confirmed that the part to do the recall repair was not available. The contact stated that the vehicle failed to charge while plugged in. The dealer was contacted but was unable to determine the cause of the failure, but stated that the failure might be related to the recall. The contact was informed that the vehicle could not be taken to the dealer for diagnostic testing because the recall remedy was not available. The contact stated that the vehicle was previously included and repaired under nhtsa campaign number: 20v334000 (electrical system). The contact feels that both recalls were related. The manufacturer was notified of the failure and opened a case. The contact stated that the manufacturer confirmed that the remedy was not available and offered no further assistance. The approximate failure mileage was 24,000. Vin tool confirms parts not available. |
| Category | Hybrid Propulsion System |
| Date | May 16, 2022 |
| State | VT |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The manufacturer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | May 15, 2022 |
| State | OH |
| Description | I was driving on the highway at approximately 60mph when the engine suddenly quit and the message "put vehicle in park to restart" appeared on the console. I managed to get parked in a precarious position on the wedge between an on ramp and the interstate. Although I was able to shift into park I was not able to restart the vehicle for some time. During that time I called chrysler roadside assistance which could not help with the problem and 911 (because it was so unsafe to remain in place) a policeman came and called for a tow but while waiting, the car finally shut down and restarted. The check engine indicator was still on but I managed to drive to the next exit and get to a safe location. I finally was contacted by roadside assistance but they could offer no assistance. I restarted the car. The check engine light was off and I completed my trip without incident. This is the third time this problem has occurred. In the other two incidents the vehicle restarted right away. This is an extremely dangerous behavior, however, and seems to be commonly reported on chrysler forums. I do not know if it is related to the current recall or not. I was under the impression that prior recalls had resolved this problem but see it reported in more current models as well. Chrysler apparently does not understand the cause or have a fix. In most cases, it appears they are unconcerned. |
| Category | Electrical System, Engine |
| Date | May 13, 2022 |
| State | GA |
| Description | I took my van in for recall work to replace the hybrid battery. Since then I have had to return 5 times because the coolant keeps getting low, and the "hybrid electrical system" and "check engine" lights come on after a few days of driving. I have reported smelling fire when this happens. I take it to the dealer. They top off the coolant and reset the lights and send me on my way now. The first 4 times they kept the car for 3 days to do this and drive it about 200 miles after topping it off. I contacted chrysler directly and they tell me its not their problem. I need to deal with the dealer. The dealer has no idea what they are doing. I am attaching the recall notice. The dealer has all copy's of the receipts where the work was completed. |
| Category | Hybrid Propulsion System |
| Date | May 13, 2022 |
| State | CA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Unknown Or Other |
| Date | May 06, 2022 |
| State | PA |
| Description | Chrysler infotainment screen on dash reboots or freezes during vehicle operation. This inhibits the use of the backup camera which is displayed on the infotainment dash monitor. Infotainment system also controls bluetooth hands free phone, climate controls, radio and rear seat entertainment system. My inability to use the backup camera has created a risk to my children's safety when moving the car in parking lots or driveways, and is in violation of nhtsa's rear camera laws enacted in 2018. Chrysler has offered Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Electrical System |
| Date | May 01, 2022 |
| State | IN |
| Description | The warning sign came on referring to the start/stop not working. First time in 11/2021i took to the dealership& was sched for a “recall that would fix the warning light. When I came in for this specific repair I had to pay 7 jan 2022. Now today is the 2nd time this light has came on& it is may 1, 2022 & warning light is on again referring to start stop not working….. I was not reimbursed for the 1st repair that was actually a recall….. |
| Category | Hybrid Propulsion System |
| Date | Apr 27, 2022 |
| State | CA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Power Train |
| Date | Apr 25, 2022 |
| State | OH |
| Description | Vehicle shifts really hard. It did on date listed but has ever since. The dealership identified problem and ordered parts but never called back when parts were ordered and is now past warranty to get it fixed. |
| Category | Hybrid Propulsion System |
| Date | Apr 20, 2022 |
| State | VT |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received a notification for nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer was also notified of the issue and provided two temporary resolutions that did not meet the contact's standards. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available. The consumer stated the problem was resolved under the vermont lemon law arbitration. |
| Category | Electrical System, Engine |
| Date | Apr 16, 2022 |
| State | FL |
| Description | Car will unexpectedly send a message on the dash that says to "stop safely vehicle will shut off soon". This will be followed by a complete shut down of the vehicle with no electric power to accessories, the engine, brakes, lights, etc. This can happen while underway at any speed and it will render the vehicle totally uncontrollable and risk injury to vehicle occupants and other vehicles and pedestrians. This failure has happened approximately 5 times and fortunately, there have been no accidents of injuries. The vehicle has been taken or towed into the chrysler dealer 3 times. On the first visit, they said it was the battery. Battery was replaced under warranty. Since then, the dealer can not duplicate the problem but problem returns unexpectedly once it has been returned to us. This is very scary and we can not trust this vehicle, particularly because we do use it to transport our 3 grandchildren who are all below the age of 7. |
| Category | Hybrid Propulsion System |
| Date | Apr 14, 2022 |
| State | WA |
| Description | The contact owns a 2018 chrysler pacifica limited. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available. |
| Category | Hybrid Propulsion System |
| Date | Apr 13, 2022 |
| State | CA |
| Description | The contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that she was unable to charge the vehicle. The approximate failure mileage was 46,577. Vin tool confirms parts not available. |
| Category | Engine, Lane Departure: Blind Spot Detection, Unknown Or Other |
| Date | Apr 09, 2022 |
| State | IL |
| Description | Minor front end collision resulted in the vehicle bursting into flames. Completely engulfed and a total loss. The other vehicle drove away after the accident. |
| Category | Hybrid Propulsion System |
| Date | Mar 31, 2022 |
| State | CA |
| Description | The contact owns a 2018 chrysler pacifica. The contact received a notification for nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and offered to pay for a rental. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available. It is now going on 4 months since consumer received the recall notice and there is still no fix for this car. |
| Category | Power Train |
| Date | Mar 31, 2022 |
| State | WI |
| Description | While driving the vehicle in rush hour traffic the engine slowed and would not accelerate when the gas pedal was applied. The light for the parking break went on along with the battery light. The vehicle appeared to be breaking on it's own. A message was displayed though I do not recall what it was. Maybe a message to park? I attempted to switch to an outer lane and coast toward the side of the road until the vehicle stopped. I was partially blocking one of the two lanes in a no parking area. I turned the vehicle off and several times attempted to restart it. It would not initially shift into park. When it finally did I repeatedly attempted to start it. The display worked though the vehicle would not shift into drive, reverse, or neutral. The light for each gear flashed. I attempted for some time and at one point it did go into neutral. I attempted to restart and put it in drive then it would not go into neutral. I contacted the local chrysler dealer who gave me the number for roadside assistance. I contacted the police to notify them as the vehicle was disabled in the road partially in a driving lane. I contacted chrysler as this has happened previously. I have repeatedly had it serviced for similar problems with it unexpectedly turning off or not starting. |
| Category | Electrical System, Latches/locks/linkages |
| Date | Mar 25, 2022 |
| State | FL |
| Description | The contact owns a 2018 chrysler pacifica. The contact stated that the passenger's side sliding door button failed to open and close the door whether on the inside or outside of the vehicle. The driver's side door overhead button was able to open and close the door. The failure had occurred intermittently and had since been occurring more frequently. The contact took the vehicle to the dealer who stated an update for the software needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 32,000. |
| Category | Suspension:front:control Arm:lower Arm |
| Date | Mar 18, 2022 |
| State | CA |
| Description | The contact owns a 2018 chrysler pacifica. The contact stated while reversing up the driveway he noticed a loud noise. There was no warning light illuminated. The contact took the vehicle to the dealer to be diagnosed and was informed that the lower control arms needed to be replaced. The vehicle was not repaired. The contact related the failure to nhtsa campaign number: 19v143000 (suspension). The manufacturer had not been notified of the failure. The approximate failure mileage was 42,570. |
| Category | Electrical System |
| Date | Mar 11, 2022 |
| State | MN |
| Description | When car is shut off, there is a mechanical/thrumming/grinding sound that you can hear coming from the center of center console, quite possibly carried through the vents. Very rhythmic, but sometimes not, can go on for several minutes, sounds like it could be an opening and shutting of a fresh air vent, does not sound good, like it could be overheating a small electrical motor that could overheat and start a fire. Not clear what stops it, maybe an overheat sensor, when it stops there is a releasing/settling sound that is longer than the clicking/moving/servo motor kind of sound that happens continuously. Happens very regularly, not every time, sometimes only lasts a few seconds, sometimes several minutes. Can be heard from outside the vehicle, too. I captured a video that has the sound in it see https://youtu. Be/tdlwzwumjv4. |
| Category | Fuel/propulsion System |
| Date | Mar 10, 2022 |
| State | CA |
| Description | What component or system failed or malfunctioned, and is it available for inspection upon request? -- the car charging port caught fire after the recall notice and after they stated the repairs had been made. The charging port and car charger fused together after the fire and both are not working now. How was your safety or the safety of others put at risk? -- the fire could have caused major damage, but it was parked outside so nobody was hurt. Has the problem been reproduced or confirmed by a dealer or independent service center? -- no. The dealer is trying to avoid responsibility and claims the problem was with my home charger instead of their vehicle, but the home charger I use has been used in multiple other vehicles without issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -- yes. I took it in to chrysler - they did not look at my charger and are claiming its not their problem. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -- yes. Ever since the first recall notice for the charging port, after I took the car in, the "check engine" light has been lit and won't turn off. |
| Category | Engine, Power Train |
| Date | Mar 01, 2022 |
| State | MO |
| Description | I was driving with the gas engine running when I lost power and then the engine shut off. I was able to get the engine restarted but it wouldn't move forward or backwards under power. |
| Category | Suspension |
| Date | Mar 01, 2022 |
| State | AL |
| Description | Loud creaking noise (and sometimes what sounds like a spring) coming from the front passenger side suspension. At first this happened when the vehicle was backing up with the steering wheel turned and locked to the left. It's now extended to while braking. I know prior models were recalled for bad lower control arm ball joints. My vehicle didn't fall in that window, but this vehicle should be included in that recall (v15 recall) |
| Category | Unknown Or Other |
| Date | Feb 28, 2022 |
| State | TX |
| Description | This is in regard to the most recent recall on the 2018 chrysler pacific hybrids. The entire reason that we purchased this vehicle, was so that we did not have to spend money on gas, as well as for the environment. It is unacceptable that we are expected to sit and wait with a major potential fire hazard. We live in a gated community where we cannot park the vehicle away from our home. We have a short driveway and my 67 year old mother sleeps in the room right next to the driveway. We are not okay just accepting this as it is and think it is completely wrong that people just have to "hope it doesn't catch on fire." this is also already the second or third recall on the vehicle. |
| Category | Electrical System |
| Date | Feb 21, 2022 |
| State | VA |
| Description | 1. The battery for the auto start/stop system has been dead (since a week after my warranty expired). The start/stop warning light has been on ever since. 2. The side sliding doors on both sides are temperamental. It takes a few tries to make them stay closed. 3. The button on the outside front door handle no longer functions when I push it to lock the doors. I can lock from the fob or from the inside of the car. |
| Category | Power Train |
| Date | Feb 19, 2022 |
| State | GA |
| Description | The transmission shifts very hard. Extremely hard. On two occasions, vehicle has lost power and had to merge through atlanta traffic to the shoulder. Extremely dangerous. We've taken it to the dealership service department both times and no one can find anything wrong. No recalls. We love this vehicle but are being forced to buy another brand. This is the 2nd chrysler product that has let us down. |
| Category | Unknown Or Other |
| Date | Feb 13, 2022 |
| State | CA |
| Description | 1. The circulation fan makes very loud noise when driving. The vehicle has only been driven for 18000 miles. 2. The vehicle front right side has a gap and lot of leaves were blown into vehicle under the front cover and it may cause fire since that part is extremely hot. |
| Category | Engine |
| Date | Feb 10, 2022 |
| State | MI |
| Description | 2018 pacifica touring l plus. Approximately 33,750 miles. Engine compartment fire. Cause unknown. Vehicle was parked with engine / ignition off and directly after a brief warm-up and approximate 5 mile drive. Returned to vehicle after approximately 10 minutes in store. Noticed odd, but faint smell and assumed was from adjacent, running vehicle. Started engine and reversed from parking spot. While proceeding to parking lot exit, smell became more pronounced and seemed electrical in nature. Quickly parked again at outer perimeter of adjacent store lot and away from other parked vehicles. Released hood latch, and exited vehicle. Lifted hood to find grey smoke throughout engine compartment and flames in lower lh (my right) engine compartment. Closed hood and removed my dog from vehicle while calling 911. Police and fire arrived in under 5 minutes. Fire department cut hood and grill to bypass latch and extinguished the fire. No injuries to report. The outcome could have easily been different, including loss of life, if the fire intensified while I was still in store. Loss of life, serious injury, and / or significant property damage if parked in garage, structure, or still surrounded by other vehicles. Fire contained within engine compartment. No functioning electrical. Windshield cracked & various front-end damage. Smoke in vehicle interior, ducting, and personal contents. Water damage from extinguishing. Insurance company deemed total loss and has possession of vehicle as of this report date. No previous indication, mechanical or electrical, prior to this incident. Purchased used with 28,398 miles on 6/30/2021 from a cdjr dealership in southeast michigan. Police, fire, and insurance reports available. |
| Category | Electrical System, Steering, Vehicle Speed Control |
| Date | Feb 08, 2022 |
| State | MN |
| Description | Vehicle randomly loses all steering power and van completely shuts off while in motion. Has happened twice now without warning. Won't start up til vehicle is in park and has stalled for a minute.. Could be potentially very dangerous on a highway or busy intersection. I have owned this vehicle for less than 1 year. According to consumerreport. Org certain pacificas years 2017-2019 had this same issue back in 2019 and approximately 150,000 were recalled at the time. However, currently there is no open recall active. Reference nhtsa campaign number:19v348 reference fca recall number:v53 |
| Category | Visibility/wiper |
| Date | Jan 29, 2022 |
| State | CA |
| Description | The drivers side front door window spontaneously shattered while driving. It was not hit by a rock or other object. This happened again three weeks later to the drivers side rear door window that I will report in a separate incident. |
| Category | Visibility/wiper |
| Date | Jan 29, 2022 |
| State | CA |
| Description | The drivers side sliding door window spontaneously shattered while driving. It was not hit by a rock or other object. This happened two times in three weeks to two separate windows. |
| Category | Steering |
| Date | Jan 24, 2022 |
| State | WI |
| Description | 2018 pacific vas (limited edition) has 51,000 miles on it. For the past two weeks the van has experienced loss of power steer on multiple occasions and it will last for just a few seconds to a few miles. If I shut the vehicle off and turn it back on that generally solves it. The loss of power steer has happened at an idle to up to 60 plus miles per hour. Online research shows a recall for this specific issue however, when I enter my vin my van is not affected. I have also had other issues with the van such as third row getting locked up, passenger door not opening, stop/start feature not working, van says "pull over vehicle will stop soon". |
| Category | Electrical System, Unknown Or Other |
| Date | Jan 20, 2022 |
| State | FL |
| Description | We purchased our 2018 chrysler pacifica used in 2019. In 2021 we started having issues with the rear left passenger sliding door. It will randomly open and close on it's own. Sometimes it takes 3 or 4 times before it will latch. It has never opened while moving but just randomly when getting in or out. Then in late 2021 the vehicle started having random "stall out" moments. It has happened 7 times now. It started when we were driving and we noticed its mainly when accelerating. The vehicle will stall out for a good 5-15 seconds. Occasionally dropping from 70mph (on the interstate) to 35 mph in seconds. This is super dangerous and a huge safety hazard. We stopped driving on the interstate and it would seem to do it most when it was being accelerated at a light change. Again, very scary moments. The vehicle will have lights begin to flash on the dashboard, etc. We have had it at the dealership 3 times now and have spent countless money on "fixing" different things that it could be, but every time we drive it home within a day or so the incidents happen again. |
| Category | Electrical System:ignition, Engine |
| Date | Jan 20, 2022 |
| State | AZ |
| Description | The contact owns a 2018 chrysler pacifica. The contact stated he was unable to start the vehicle. The contact stated that the check engine, brakes, and steering fault warning lights were illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 16,342. Consumer stated vin number is not included in the recall v53. |
| Category | Engine |
| Date | Jan 18, 2022 |
| State | CA |
| Description | Car started using a lot of coolant, mechanic says its a blown head gasket and due to coolant washing the cylinders will be a new engine needed. Vehicle has 73,000 miles, pretty low for such a significant failure. |
| Category | Unknown Or Other |
| Date | Jan 13, 2022 |
| State | IN |
| Description | Spontaneous fire originating under hood - unknown cause - possibly related to electrical or starting system as vehicle had difficulty starting a few minutes prior to the fire. Smoke began coming out from under hood while at stop light with engine running. Service auto stop start light was on, so was not active. Smoke then began coming into the cabin through air vents as vehicle left intersection, then flames started coming out from hood as vehicle pulled over. Driver egressed as flames spread. Fire department extinguished fire after it had damaged much of the vehicle and completely consumed the front end. |
| Category | Power Train |
| Date | Jan 12, 2022 |
| State | CO |
| Description | We were on the return portion of a road trip, this was day 4 of driving. There had been no indications of any issues at all on days 1-3. While going 80 mph on I-80 in nebraska, in the left lane, the vehicle suddenly lost drive power (electric systems stayed on). My husband, who was driving, pressed the gas pedal to try and regain power. At that point the check engine light came on, followed by a red turtle image accompanied by the words "vehicle speed may be limited". My husband was able to coast us to the shoulder of the highway before the vehicle stopped moving completely. We had no warning at all that anything was wrong. I had just had the vehicle in for an oil change a few days prior to the trip and they did a basic inspection- all was fine. I am so thankful the road was not crowded and that no 18 wheelers were too close. This could have ended very differently and we were very scared. After waiting by the side of the highway for nearly an hour, we were towed to a nearby dealer. They diagnosed transmission failure. |
| Category | Engine |
| Date | Dec 30, 2021 |
| State | MT |
| Description | Check engine light p0305 misfire cylinder 5. Found head gasket leaking coolant into cylinder. |
| Category | Electrical System |
| Date | Dec 09, 2021 |
| State | AZ |
| Description | Vehicle would not start and would not move out of "run" position so I could not turn it off. Multiple warning lights and messages appeared including service transmission, service shifter, vehicle not in park, also shifter lights would not come on. Could not jump start it. Eventually had to disconnect the battery and then reconnect to get it started. This is not the first time this has happened, though the first time it was stuck in the run position where I couldn't even turn it off. Shifter has already been replaced once after the first time this has happened. Auxiliary battery has also been replaced prior to this latest incident. Dealership has no idea what is wrong. I did see a prior recall that had supposedly been done regarding battery grounding, but this makes me question the work. Safety issue because I could not get the car out of the run position and it was in my garage. Also, when I did get it running, it would not go into reverse. I had to drive forward a little in my garage and then put it in reverse which worked. |
| Category | Electrical System, Engine |
| Date | Dec 06, 2021 |
| State | VA |
| Description | While driving at 60mph, vehicle shut off and would not allow me to accelerate. Error message displayed on speedometer, vehicle must be in park to shift gears. The prndl blue led was flashing as well. Several indicator lights on my dashboard illuminated too. Vehicle has approximately 9300 miles on it. This is a pacifica e-hybrid. After pulling off the road I was able to restart and the van worked in “limp home†mode with the red turtle displayed. I then limped the van to a gas station, shut off the van, topped off the fuel tank which had been at 1/4 full, and after a few minutes restarted. After restart, only the yellow check engine light was displayed and the van operated normal. I have read a safety recall exists but chrysler is saying it is not an active recall for my specific vin even though I am experiencing the same problems as other owners. I am pretty sure it is associated with one of: 19v348000, 18v049000, or 18v524000. The dealer won't repair this under recall since all my “active recalls†have been fixed. I can't drive the vehicle safely but how can I get it fixed if chrysler won't repair the issue I am having. With no error codes saved, the dealer said unless it replicates while they have it they won't be able to diagnose. |
| Category | Unknown Or Other |
| Date | Dec 05, 2021 |
| State | CA |
| Description | My vehicles power sliding doors on the right side of the vehicle will not open using the controls on the door itself or the handle. They will open using the key fob, or from the control panel accessible to the driver on front of the vehicle. Once opened form the front panel or key fob, the door controls become responsive again (the electric controls or door handle will close the door), until the door closes, at which point they will not open it. I understand there is a technical bulletin for the door, and the the dealership will flash upgrade the controller to resolve intermittent door not working issues, however this could prevent the passenger on that side of the vehicle from evacuating in the case of an emergency, which could elevate it to a safety issue. |
| Category | Steering |
| Date | Nov 29, 2021 |
| State | MI |
| Description | Minivan has 59,194 miles. While driving home the power steering stopped working. It lasted a a second or two and a message displayed something about power steering unavailable. Then it started working normal, but a few minutes later it happened again - lasting a second or two. The first time was on the highway - second time on secondary roads at 55 mph. Very scary. The steering wheel was unresponsive - I wasn't expecting the loss of movement. Didn't dare drive it the next day. Took it to a local mechanic, but they were not able to find anything - stated it matched the description of the recall for steering issues - but my minivan wasn't part of the recall. |
| Category | Engine |
| Date | Nov 23, 2021 |
| State | CA |
| Description | Transmission replaced november I believe of 2020. Ever since then I have brought it back to the dealership with coolant concerns (low coolant levels, bubbling noises). Have had 3 aux batteries installed in a year. Now auto start stop light have been on and check engine light giving misfire codes. Was finally informed after forcing them to take another look after my pacific kept shaking and then stalling while moving, that there is a coolant leak on/in a head gasket causing coolant to leak everywhere, in turn causing the misfire. Have gotten the run around from the dealership, now they finally listened to me and my concern after they replaced the transmission. Now asking for 00 just to remove the engine, not even to fix the issue. |
| Category | Steering |
| Date | Nov 14, 2021 |
| State | TX |
| Description | I was driving 10 days ago on a 75mph highway and suddenly a red light pops up in the dashboard and the steering wheel got really stiff and I could not move it, only about a 1/2†to each side. It lasted around 1 minute but seemed forever as I felt I was in a very dangerous situation since I had trucks behind me and I had to lower my velocity, while shaking and fearing for my life. I never got the opportunity to read exactly what the dashboard said. After that, everything seemed “well†for up to yesterday (one week after first incident). I was driving a 40mph road and it happened again. This time I was able to read the message that said “power steering unavailable†even though it disappeared really fast. This incident only lasted around 30 seconds, but put me in a really dangerous situation once again, because an suv was about to hit me since I could not turn the curve of the road. I fear for my life and the life of my 3 children if I use my pacifica again. That same day I called for service at my local chrysler so that they could help with this very dangerous issue and they did not give me an appointment until 2 weeks from that day. They mentioned they hadn't had a client with this issue before, so I don't know what's going on but this is a threat to my families safety. Please help!! P. S. I googled this issue and read that there had been issues and had been recalled but I never recieved a recall for my vehicle as I should've. I will add photo of this article. |
| Category | Engine |
| Date | Nov 09, 2021 |
| State | CA |
| Description | Blown head gasket with on 70,000 miles. This is a vehicle for moving young families and could have been stranded in the middle of nowhere. Chrysler care told me I was 10k miles out of warranty and would not extend good will fix because I was not original purchaser. But they were the original manufacturer! Don't buy chrysler. |
| Category | Suspension |
| Date | Oct 10, 2021 |
| State | CA |
| Description | There is a very loud creaking noise coming from the front driver side suspension. This happens every time when I put the vehicle in reverse and turn and lock my steering wheel all the way to the right and press the accelerator to back up. It doesn't sound safe. I know prior models were recalled for bad lower control arm ball joints. My vehicle didn't fall in that window, but this vehicle should be included in that recall (v15 recall). |
| Category | Electrical System, Steering, Unknown Or Other |
| Date | Oct 06, 2021 |
| State | MI |
| Description | While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In these instances I had my kids in the vehicle with me. Following one incident the vehicle would not restart for about 2-3 minutes. When attempting to start the dashboard lights and interior lights would flash on and off and then stop. I have taken it to an independent repair shop that was unable to correct any issues due to proprietary chrysler programming. My local chrysler dealership told me that they could not replicate the issue. I have also had issues with the side and rear power doors opening part way and then closing and vice versa. This incidents have occurred while the vehicle was running but not in motion. The local dealership did diagnose an electrical issues with the rear folding seats that was caused from a programming bug that they indicate was fixed. All of these issues have occurred multiple times and every time I am told that it could not be replicated so there was nothing to be done. Currently the van is not operational as it will not start, when attempting to start all the lights (internal and external) flash on and off, the vehicle indicates that it is in run mode but the engine is not on. I did have the battery tested, it's fine. Multiple online searches revel that I am not the only consumer with this issue. |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 06, 2021 |
| State | OH |
| Description | The problem occurring on the vehicle is the inability of the vehicle to start despite the battery being fully charged. A little red dot 🔴 appeared on the instrument panel upon starting vehicle the day prior to incident. The day of the incident the vehicle wouldn't turn over and the check engine light had come on. Upon calling aaa the vehicle had been jumped and started up fine. Next morning vehicle would not start and had to be jumped again. Aaa was called again and they checked the battery and it was good. They felt there was a problem with the relay system. Also to be noted, the battery for the auto start/stop system is currently dead; dealership said it wouldn't cause any problems if it wasn't replaced. The battery for the key fob had been replaced a few months prior to this incident. Vehicle can be available for inspection. My family runs the risk of being stranded if the problem persists. |
| Category | Electrical System, Engine |
| Date | Oct 05, 2021 |
| State | NC |
| Description | I was driving down the road and on a 8 lane road I came to a stop light. At the stop light my van shut down and would not restart or turn back on. I was dead in the road with kids in the car almost getting hit from behind. I have video of the incident. |
| Category | Service Brakes |
| Date | Oct 01, 2021 |
| State | NJ |
| Description | When applying pressure to brake short, the pedal pushes up and back at driver forcing vehicle not to stop. Research shows this is a common problem with this minivan's brake booster. Parts backordered for months. |
| Category | Electrical System, Engine, Power Train |
| Date | Sep 24, 2021 |
| State | CA |
| Description | Vehicle stops in the middle off traffic. Engine will start but car will not move. Numerous warning lights appear such as:vehicle not in park (it is in park), rear brake assist unavailable, shift to p then desired gear, service electronic stability control, park brake temporarily unavailable. The vehicle accelerator pedal can be floured and the rpm is only 1500. After tow trick delivers me home, the vehicle will miraculously drive unimpeded for days and weeks until the very same thing happens. Repair facilities have said they can find nothing wrong/cannot duplicate. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Sep 23, 2021 |
| State | AZ |
| Description | Vehicle caught on fire under the engine on the passenger side. It was contained within the engine compartment. I smelled smoke and thought it was from outside. Not seeing any haze outside I check my vehicle indications and all were normal. When I stopped to wait to make a left turn that's when I saw the smoke and pulled over. Police and fire put out the flames. The car is currently in the shop being repaired and nobody can tell me why it happened but they are repairing it. I'm concerned for the safety of my family. |
| Category | Steering |
| Date | Sep 21, 2021 |
| State | IN |
| Description | While driving the steering locks up and a message comes on that says power steering unavailable. It does not happen every time but lately it has been more frequent. This prevents me from steering and I have to try to pull off the road to shut the vehicle off and restart it. It is difficult to steer on a curve when your steering is locked up. This has happened at various speeds. |
| Category | Electrical System, Suspension, Unknown Or Other |
| Date | Sep 09, 2021 |
| State | FL |
| Description | The upper control arms bushings needed replaced due to a popping noise from the wheel any time I turned. You then could feel the pop under your feet when you turn. We got them fixed, but now it has started popping again just 2 weeks later. There is now a rattling/clanging noise coming from the feet area when you hit a bump. It's pretty loud at times and you can feel vibrating in the steering wheel. I feel very unsafe with my two children being in the car and traveling around town. The auto start stop battery has also been replaced many times. It keeps going out and will make my car turn off while driving at times. |
| Category | Seats |
| Date | Aug 29, 2021 |
| State | VA |
| Description | This vehicle comes equipped with stow n go middle seats. It is a useful feature for sure. However, upon placing one of the seats back into its locked position, the headrest would no longer stay locked in its upright position. Upon taking the headrest apart to try to fix the issue, I found a very cheap plastic mechanism inside that had snapped. This very flimsy plastic piece is very much liable to fail in an accident, and cause the headrest to flop forward and not provide the support required. |
| Category | Electrical System, Engine |
| Date | Aug 25, 2021 |
| State | OH |
| Description | 2018 chrysler pacifica stalled while making a turn in an intersection. Dash message said something like put in park and hit stop/start and the d on the shifter was flashing |
| Category | Service Brakes |
| Date | Aug 17, 2021 |
| State | CA |
| Description | On numerous occasions the van has lost brake function. I can slowly be coming to a stop and press brakes all the way to the floor and I'm still coasting. So dangerous and scary. There is a hissing sound like as if air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to move slowly when it should be stopped. As a mom of 3, I feel very unsafe I took it to the dealership and 2 other people and no one can't find what is wrong. I feel very unsafe. |
| Category | Electrical System, Fuel/propulsion System, Power Train |
| Date | Aug 11, 2021 |
| State | CT |
| Description | The car 12v battery drains completely, rendering the vehicle immobile and completely non functional. There has been an electrical burning smell once the car is jump started and driving. I fear there is some kind of short or electrical discharge somewhere that could render the vehicle inoperable or start a fire at my home or while the car is being used. This vehicle has been at the dealer for 7 weeks and they have not found the problem. I have been told that the car has been connected to a computer system that is being "looked into" remotely by chrysler. They have replaced the battery and the charging management system at my expense. The problems started when the car had 38000 miles and began with the "radio" which controls many other functions of the car constantly rebooting and having corrupted firmware which I was told cannot be fixed, only replaced. I have since been told this unit cannot be ordered at this time. |
| Category | Electrical System, Forward Collision Avoidance: Warnings, Power Train |
| Date | Aug 03, 2021 |
| State | CA |
| Description | Transmission doesn't shift properly. Highway going normal speeds, switch lanes and when pushing gas peddle, it instead slipped and decreased speeds almost causing an accident. Dealership says nothing is wrong. Eco start stop illuminated and front collision warning light also on. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Jul 31, 2021 |
| State | MD |
| Description | Picked up vehicle from bayside chrysler dodge jeep ram of annapolis after we were told the problems were addressed. After driving about 50 miles home parking than driving the van again about 5 miles, in the center lane of the road driving about 45 mph the van said "shift to p to start". The van wouldn't accelerate forcing my wife to drift to the shoulder of the road. The van was turned off and attempted to turn back on, but the van would not turn completely on to drive. After about five minutes the van was able to be restarted and turned on. The check engine light came on, the van was driven to auto zone to have the check engine light read. "power train system - p0bfd" & " secondary dtc". |
| Category | Electrical System |
| Date | Jul 29, 2021 |
| State | AZ |
| Description | Chrysler pacifica 2018 problems to start start button turns on after powering van some times and takes a few seconds and brake light turn off so the van wont switch gears all hazard lights stay on I have replaced the two batterys two times and doesnt help wth in the last year in a half very concern worry have small children |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Jul 29, 2021 |
| State | MD |
| Description | This happened the day after we purchased the 2018 hybrid pacifica limited. While driving the van started to stall out (wouldn't go when pushing gas) and said shift to p(park) to start. Pulled over turned off the van and restarted it, that didn't fix the problem. Restarted again and it went back to normal but the check engine light is on. Also the battery is dying extremely fast. Within 5 miles it'll go from 40% to 0%. |
| Category | Unknown Or Other |
| Date | Jul 28, 2021 |
| State | CA |
| Description | At least daily it shifts hard. My foot would be off the gas and it will shift up. I have gone to the dealer to get it "fixed". They did a software update. It was fixed for a few days and started up again. The car only has 30k miles on it. Shouldn't be having these issues. There's no approx date. It's ongoing since I took over car from my father on 2/26/2020 |
| Category | Electrical System, Unknown Or Other, Vehicle Speed Control |
| Date | Jul 21, 2021 |
| State | GA |
| Description | The first thing I would like to address is the shutdown system eco feature has shutdown out of nowhere. An a indicator light is on dash, along with my check engine light. In addition, when I turn the vehicle on the rpm go sky high for about 45 seconds before it adjust to proper rpms. I also believe there are major electrical issue going on with the vehicle. My power doors, and rear door won't open and the lights in the minivan flicker when the vehicle starts. I am worried this is my only family means for transportation. I have only had this vehicle for a little over a year. |
| Category | Back Over Prevention, Equipment |
| Date | Jul 08, 2021 |
| State | NY |
| Description | The contact owns a 2018 chrysler pacifica. The contact stated while attempting to park the vehicle, the back over prevention camera failed to display an image on the screen. The contact also stated that the rearview image would remain on the radio display. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the radio software needing to be updated. The vehicle was not repaired. The contact was relating the failure to nhtsa campaign number: 19v886000 (back over prevention, equipment). The manufacturer had been informed of the failure and informed the contact that the part was not yet available. The failure mileage was approximately 800. |
| Category | Engine, Fuel/propulsion System, Vehicle Speed Control |
| Date | Jul 07, 2021 |
| State | IL |
| Description | This is the second time we have had this issue with our van. The first time was may 25, 2019. On june 4, 2021, my wife was driving down the highway with our two kids and as she began to exit toward the off ramp, several alarms and warning appeared on the driver's dashboard including 'service hybrid system', a red wrench with a lightning bolt through it, the orange engine warning light, and a message appeared saying 'shift vehicle to park'. The van stalled and when my wife pressed the accelerator, nothing happened. She was able to coast down the exit ramp and pull over to the shoulder. The van was out in park, shut off and we were able to restart it. The orange engine warning light remained on. We immediately drove to the dealership. They ran a diagnostic test and said no issues came up but there were twenty some software updates. The issue has not been reproduced by the dealer but we have had it happen two times. The vehicle has not been inspected by the manufacturer. |
| Category | Engine, Fuel/propulsion System, Vehicle Speed Control |
| Date | Jul 07, 2021 |
| State | IL |
| Description | This is the third and fourth time we have had this issue with our van. The previous two times were on may 25, 2019 and june 4, 2021. In this incident, my wife was driving our van with our two kids and I down northwest highway in arlington heights, il. We were going about 35 miles per hour when several alarms and warnings appeared on the driver's dashboard including 'service hybrid system', a red wrench with a red lightning bolt through it, the orange engine warning light, and red battery warning icon, and a message appeared saying 'shift vehicle to park'. (see attached photos.) when my wife pressed the accelerator pedal nothing happened. We were able to coast and turn down a side street. We put the vehicle in park, turned it off and we're able to restart it. We immediately notified the dealership and drove it there. On the way to the dealership, we made a stop. When in a parking lot, my wife pressed the accelerator to drive and the same issue happened with the same warning lights and alarms. Once again, we shifted to park, turned the vehicle off and we're able to restart it. We drove straight to the dealership, informed them of the repeated issue and left the van with them. The dealership indicated there were over twenty software updates. We were told the exact same thing on june 4th the last time this happened. They have not yet been able to tell us why this has happened or continues to happen. The problem has not been reproduced by the dealership but this is the third time this has happened. The vehicle has not been inspected by the manufacturer. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Jul 06, 2021 |
| State | AZ |
| Description | We purchased the vehicle new from an out-of-state dealership (ewald chrysler jeep dodge llc in franklin, wi) in november 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without warning and while in motion, power off and cease to move under its own power, illuminate a check engine light (cel), and display a ‘shift to p to start' message on the console. In every instance, the complete loss of driveability has required immediate and urgent action to move our vehicle out of lanes of travel and onto the shoulder. In all but one instance, the vehicle fails to restart without significant intervention (e. G., towing to the dealership) and has left our family stranded. To facilitate repairs, we have shared cel event logging, a video, and photos with the below-listed dealerships. To date, the dealership states that they are unsure as to the cause of the failures and can not find any obvious issue requiring repair beyond the p0c0e code that is stored in the vehicle's ecm. Our vehicle has been in for repair on the following dates for this recurrent failure: august 3, 2020 (15,900 mi): died while driving, serviced at larry miller chrysler jeep avondale august 7, 2020 (15,978 mi): died while driving, serviced at chapman dodge chrysler jeep june 30, 2021 (33,863): died while driving, serviced at chapman dodge chrysler jeep july 3, 2021 (34,300): died while driving, serviced at chapman dodge chrysler jeep |
| Category | Back Over Prevention: Warnings, Forward Collision Avoidance: Warnings |
| Date | Jul 02, 2021 |
| State | CA |
| Description | I have small grandchildren who play in the driveway area occasionally and I purchased a vehicle with parking collision warning features as an essential safety feature. The front center collision warning stopped working and when taken to the dealer twice they cannot confirm the defect because they test by walking in front of the car from the side. This activates sensors on the side but cannot identify a problem with the front sensor. They also drive the vehicle into a service bay which also activates the side sensors and does not detect the problem with the front sensor. We will try a third time with the dealer to have the problem addressed, but my concern is that current service guidelines for assessing function of the system are inadequate and should be addressed by appropriate training. I have no safe way of evaluating whether this problem effects the collision warning system. |
| Category | Electrical System |
| Date | Jun 30, 2021 |
| State | CA |
| Description | We are travelling on the freeway and suddenly the electronic stability control kept on flashing. This just happened two days ago and until now we have this message in the car. Also about a year ago we are driving on the freeway and suddenly the car stopped and could not start. This problem kept on happening. |
| Category | Power Train |
| Date | Jun 30, 2021 |
| State | IL |
| Description | After stopping at a stop sign, I turned right to go with traffic, it seemed as though the transmission quit responding at all for several seconds. Fortunately, I was turning to the right. Scary. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Jun 22, 2021 |
| State | AZ |
| Description | I was driving about 45mph, slowed up to a green traffic light, turned right and accelerated. The car lost power for about 5 seconds, then came back on after I had pulled to the side. We brought it in for service, but chrysler could not duplicate or diagnose the issue. Then, twice, my wife was stopped at a stop sign or traffic light. She got a green left arrow, accelerated into her turn, and the car lost power, then resumed after about 3-5 seconds each time. After her second occurrence, my wife drove it straight to the dealership, got the service advisor to drive the vehicle with her, he turned right into another dealership, and the car lost power for 3 seconds. Again, chrysler was unable to diagnose and repair the problem. |
| Category | Tires |
| Date | Jun 21, 2021 |
| State | TX |
| Description | The contact owns a 2018 chrysler pacifica equipped with kumho solus tire size: 235/65r17, dot number: 275ayay1. On three separate occasions while driving at various speeds, the contact's steering wheel would shake without warning as one of his tires would become defective. The contact had initially taken the vehicle to a dealer where they replaced the rear passenger side tire due to an internal band failure. The second time, the same failure occurred with the rear driver side tire as an independent mechanic replaced that tire. Soon after the second replacement, the front passenger side tire also experienced that same failure. The contact then decided to replace all four tires. The manufacturer had yet to be notified of the failure. All tires were replaced. Each tire that failed were original tires. The tire and vehicle failure mileage was approximately 30,000. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Jun 20, 2021 |
| State | OH |
| Description | Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast ohio right now I am 200 miles from home on a sunday . And hope a local dealer has the part this van has been a disappointment to say the least. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Jun 14, 2021 |
| State | KY |
| Description | Sliding door shuts, beeps and reopens. We have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. After seeing other comments this seems to be quite a problem with a lot of these vans. |
| Category | Unknown Or Other |
| Date | May 11, 2021 |
| State | MD |
| Description | Backup camera does not show after the driver shifts out of reverse. |
| Category | Power Train, Vehicle Speed Control |
| Date | May 09, 2021 |
| State | CA |
| Description | We bought the chrysler van new in 2018. One year (~10,000 miles) later, the van developed rough upshifting. It does not happen every time but it occasionally bangs into gear very violently under slow acceleration at 30 - 35 mph. We took the van to chrysler mechanics but they could not reproduce the rough shift so they would not do anything about it. Every time it happens, it scares me to death. It feels like a sledgehammer hit the van! |
| Category | Engine, Power Train |
| Date | May 07, 2021 |
| State | CA |
| Description | We have a 2018 pacifica limited hybrid. While driving, it beeped, then message appeared to say "shift to p". The van then lost motive power shortly after. Once stopped, shut down engine then restarted, it would drive again. This also occurred a few times while driving on a freeway, I had to quickly get to emergency lane/shoulder. Very dangerous situation with cars whipping by us while we stopped with van full of kids. But it always restarted back and we were able to keep going. Engine light would stay on but then would disappear later. We took it to our dealer (fresno chrysler jeep) and they said "software issue" and that they will update it. I didn't get to talk to the advisor but looking at the service bill - unclear if anything was done. They drove it around for 30 min and engine light did not come back on. The vehicle already has done all the recalls previously. We took it home - shortly after this happened again. Not sure what condition triggers it. My wife will take it back to the dealer today and will ask them at least change the 12v battery (not sure if that is the reason but per forum discussion, this can be a culprit). The problem it seems is that dealers are in the dark about the problem and most probably dont have clue how to address it. |
| Category | Electrical System, Engine |
| Date | May 06, 2021 |
| State | OH |
| Description | I was stopped at light going straight and when the light turned green, I pressed on the gas pedal but the van wouldn't move as it had stalled out. The shift knob was stuck on drive which started blinking and the start/stop warning light came on. I turned the vehicle off and tried to restart it but it still failed to move. I tried to restart it a second time and this time it did start to move. Extremely inconvenient and unsafe when stuck in the middle of an intersection. Also have had issues with the left passenger rear door continously opening back up after trying to close it. Nothing is in the way of the door which I had confirmed multiple times so I'm not sure if something is wrong with the sensor or if it's part of the electrical system failing. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | May 03, 2021 |
| State | MI |
| Description | This vehicle with unsafe deadly driving conditions began as a new vehicle at around 1300 miles. Acceleration of chrysler pacifica while driving at 55 to 75 miles per hour with the engine of vehicle does not slow down but stays stuck and does not slow down and remains at a high rate of speed. Documented over 350 incidents of this subject pacifica for 3 years. Often, I could not stop the engine from racing at its highest rate of speed while on freeways and other roads. This vehicles engine does not slow down and begin forced pumping of brakes making the vehicle rise in height and.. Ii could not stop this pacifica engine from shutdown racing engine until I place the shift mechanism in neutral to slow it down and keep in from crashing into a forward vehcile object. The engine gets stuck in its former highest rate of speed for 30 to 45 seconds. On a good number of occasions I have taken this subject vehicle to ray lathem dealership in detroit, michigan. The dealership put thousands of miles on my leased vehicle and stated they did not know what the safety stuck acceleration problem was. Chrysler would not acknowledge any safety acceleration problems and I had my vehicle tested by software engineers and they advised me that the aforementioned chrysler pacifica has defective ut modules, powertrain control pcm reprogram module powertrain control. This pacifica engine continued to stick causing the engine to race a its former highest rate of spped of 55 or 70 miles per hour. During winter weather like rain, snow or ice this vehicle would turn sideways while getting off the freeway service drive. While this is my 4th chrysler mini van I have placed my family children at high risk of being injured in a car accident. I have written the president of chrysler and all this stress this cost me over 9,500 additional mileage penalties of . 28 cents per mile.. . |
| Category | Structure:body |
| Date | Apr 24, 2021 |
| State | IL |
| Description | Driver side door constantly opens. I hit the button to close and it opens right back up. My daughters car seat is right there, so when I go to put her in her car seat say while it's raining or snowing and I hit it to close to walk away, bam it's right back open. It never stays shut. It takes me 5 times to finally shut my door. This happens all the time. Anytime the van is running or off it does this. |
| Category | Electrical System, Engine |
| Date | Apr 20, 2021 |
| State | MA |
| Description | Multiple times while stationary when starting the car, the push button starter will fail to start the engine. Upon second attempt to start the car the starter has a prolonged series of cranks and finally starts. The concern is this has happened multiple times after just purchasing the car. This could be a safety issue if it happens while driving, and engine shuts off, or could strand us without the the ability to start the car. |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Apr 18, 2021 |
| State | FL |
| Description | I was driving straight at 40mph. The engine turned off, but electrical maintained. After a couple hundred feet the engine came back on. Without pushing on the gas the engine accelerated the car over a short distance, break was inputted and full control was restored to the physical. We took the vehicle to the dealer, but nothing was done as they couldn't replicate the issue. This vehicle has had numerous electrical issues. |
| Category | Electrical System, Unknown Or Other |
| Date | Apr 11, 2021 |
| State | AL |
| Description | Intermittent stopping of rear ac/heating unit. |
| Category | Electrical System, Structure:body, Unknown Or Other |
| Date | Apr 05, 2021 |
| State | SC |
| Description | When we shut the sliding door electronicly. It opens back up on its own. It beeps and then opens again. Sometimes we shut the door go in a store and the door is open cause it just opens on its own. |
| Category | Service Brakes |
| Date | Apr 03, 2021 |
| State | TX |
| Description | Car stops fine at first but if you are stopped long enough the brake pedal will push towards you and the car will begin to roll even when pressing hard on pedal. This is accompanied by a hissing noise. I have to place the vehicle in park to stop. This problem doesn't happen every time but has happened about 5 times in the last 30 days. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 24, 2021 |
| State | WA |
| Description | Manufacturer (chrysler) mailed me a legal notice that my vehicle could catch fire and / or explode at anytime whether parked, idling or driving because of a defect in the hybrid battery components (inverter). They told me not to park next to anything or anyone, not to allow moisture of any kind into the vehicle and to not park or store it in any enclosed structure like a garage. They said to wait for a fix for the problem as there was not yet resolution. I responded to them asking for a loaner car or rental and was told no. It has been almost a year and still no chrysler dealership can offer a fix, however they did come out with a 2020 model that was built without the problem. This is a serious safety recall that our government seems to be ignoring. I am left with a lemon I cannot safely store park or drive. I paid 55k for this hybrid, was told I would get 80 mpg when I only get 17 mpg and I have to worry that if moisture gets into these hybrid battery components by vehicle could kill me or others. I live in washington where everything is wet and we have to take ferries..: chrysler doesn't respond to my letters. |
| Category | Electrical System, Suspension, Vehicle Speed Control |
| Date | Mar 11, 2021 |
| State | TX |
| Description | Had a wheel alignment it still pulling to the side . I do think it the control arm lower arm,train axle assembly axle shaft. Radio doesn't work correct or with bluetooth. If I get a call it won't go back to playing the radio or bluetooth. Need to turn off car for awhile and start again! Back camera sometimes blackout. |
| Category | Electrical System, Engine |
| Date | Mar 11, 2021 |
| State | OH |
| Description | My van completely shut down while driving with my 2 kids in the car and would not start back up. It was not from the auto start/stop feature. The radio interior lights everything shut off. It would not even allow me to get it in n to push it. It was very scary because I was in the middle of a highway with my children. It is not my battery, alternator, or starter because I've had them tested. After speaking to multiple people and reading on the chrysler forums this seems to be a common issue. If this issue persists I will be trading it in for a different make and model. Bummed because I absolutely love this van. |
| Category | Fuel/propulsion System, Unknown Or Other |
| Date | Feb 28, 2021 |
| State | GA |
| Description | Car looses power and then jolts from the backend. It feels like we have been rear ended. Car shut off at a stop. Had to restart. All these have have happened over 5 times and we have only owned the car for 3 months. Scared to drive the vehicle. |
| Category | Steering |
| Date | Feb 20, 2021 |
| State | NC |
| Description | During long and short drives vehicle randomly locks the power steering. Driver then has to manually maneuver vehicle, which became difficult for driver. Happened multiple times on the interstate, had to pull off and then steering would unlock and power steering would come back. Few miles it would do it again. |
| Category | Power Train, Unknown Or Other |
| Date | Feb 19, 2021 |
| State | MO |
| Description | When trying to accelerate sometime vehicle loses all power for a bout 30 seconds before power kicks in. If pulling out on to the roadway, it can be a very serious safety matter. Sometimes when problem is happening, vehicle will shift hard when power kicks in(feels like you have been rear-ended). Have had three different chrysler mechanics drive vehicle all saying they could not duplicate problem and is performing as it was designed to preform. I am at the point of being afraid of driving the vehicle, afraid I could be in a serious accident. |
| Category | Electrical System, Visibility/wiper |
| Date | Feb 13, 2021 |
| State | PA |
| Description | When I shifted into reverse to back out of a parking spot where I'd had the car turned off, the main infotainment screen went completely blue after briefly showing the usual backup camera and 360 view. It was about 23 degrees outside. |
| Category | Suspension |
| Date | Feb 07, 2021 |
| State | NC |
| Description | While driving my children home from an extracurricular activity, a combination of loss of clamp load and inadequate joint engagement resulted in a separation of the driver's side front lower control arm from the steering knuckle of my van. As a result the driver's side front wheel came off the car and I lost full control of the vehicle. Fortunately, I had just left the highway and turned onto a city street. Had I been on the highway when this occurred it would have resulted in the loss of my life, the lives of my children, and the lives of many other motorists driving near me. There has already been a recall for this vehicle concerning the passenger's side front lower control arm. Now the driver's side seems to be affected. |
| Category | Electrical System, Engine, Power Train |
| Date | Jan 30, 2021 |
| State | OR |
| Description | The van was running and I was stopped in the middle of an intersection, waiting to turn left. A warning message popped up on the dash--something about the start/stop system. I released my foot from the brake so as to continue through the intersection. Interior and exterior lights remained on however the vehicle would not move. I could not turn the shift knob out of drive, even after several attempts. Depressing the gas pedal has no effect. At some point I may have pressed the brake and then turned the shift knob back to park. I was then able to restart the vehicle and get out of the intersection. I was able to drive home after but the experience was dangerous and frightening. |
| Category | Engine, Structure:body, Unknown Or Other |
| Date | Jan 29, 2021 |
| State | SC |
| Description | While driving, my son, who was seated in the passenger side of the third row, noticed that his cupholder area was extremely hot. I pulled over and confirmed. We drove on and I told him to check. It stayed very hot for the duration of the drive. At the first visit the dealer said that they added insulation between the interior panels and the coolant lines in the area, though as an engineer I understood that said insulation would do nothing if it were squeezed tightly between the panel and the pipe. We noticed no change and reported the problem to chrysler, who refunded the visit but took no further action. A repeat visit to the dealer had them saying there was less than five degrees difference between the hot spot and the surrounding area. I used my infrared thermometer to prove that the section of the interior panel is over 130 degrees whereas the surrounding panel is about 65. You can see this in the video I link to below. This is a safety issue, as second degree burns can result from temperatures that high, and it could start a fire. Repeated attempts to contact chrysler were ignored. Https://youtu. Be/gtbecz5chtg |
| Category | Electrical System, Engine, Power Train |
| Date | Jan 28, 2021 |
| State | NH |
| Description | While I am at a quick stop - stop sign, rotary, light, intersection - my vehicle will shut off without warning, causing me to have to put the car into park, restart, and put the car back into drive before I am able to continue in motion. This causes me to stall for 30 seconds - 1 minute with traffic piling up behind me. |
| Category | Electrical System, Unknown Or Other |
| Date | Jan 28, 2021 |
| State | CA |
| Description | The engine would not turn, there was no warning sign of check engine for that day and for being a certified pre-used vehicle there should be warranty for electrical and the transmission. |
| Category | Suspension |
| Date | Jan 28, 2021 |
| State | CA |
| Description | On driver side tire I hear a popping or grinding sound when I turn and sounds like my ball joint popping |
| Category | Engine |
| Date | Jan 26, 2021 |
| State | WI |
| Description | The vehicle stalled in the middle of a city intersection. I was at a full stop at a stoplight, then when the light turned green, I proceeded forward into the intersection. After pulling into the intersection, the van stalled. I had to put the vehicle into "p" park and then restart the vehicle. Our family was in the vehicle and had a near miss with oncoming traffic. |
| Category | Unknown Or Other |
| Date | Jan 26, 2021 |
| State | NC |
| Description | I'm on my 3rd radio for the 2018 pacifica that I bought new less than 2 years ago and the radio was not activated when it was installed on 1/8/21 therefore no emergency services will work. I have contacted the dealership multiple times without reply. I have contacted my uconnect case manager six times by email and left a voicemail. I have contacted the corporate webpage and was directed back to my case manager. Guardian services claim the radio is not associated with my vin so there is nothing they can do. In addition to the 911 basic emergency services, I paid 0 in march for the enhanced guardian services, however since the initial radio failure in july, those services have not worked for any length of time. No one will take responsibility for this issue. If a cell phone provider has to overnight a phone due to liability in an emergency, shouldn't a vehicle manufacturer do something? |
| Category | Electrical System |
| Date | Jan 13, 2021 |
| State | TX |
| Description | Touch screen is not turning on. I have started my vehicle a few different times hoping will come back on, but no luck. Unable to get to any of the functions including backup came does not come on with is a safety issue in accordance, "the u. S. National highway traffic safety administration announced that it would require all automobiles sold in the united states built beginning in may 2018 to include backup cameras." unable to use any of the climate controls, heated seats or vented seats, radio, uconnect etc.. All features unable to use do to black screen. This vehicle has been to the dealership multiple times with multiple screen swaps and continues to happen. I was told by the dealership humidity causes the screen to go black or not work. I addition, I have notified the dealership when changing out the screen please change all wiring harness. I do not know if this was ever completed or not. There is a short somewhere and without back up cam working it is a major safety issue. I will be driving and the screen will go blank. This has been on going for over a year since 2019 |
| Category | Electrical System |
| Date | Jan 09, 2021 |
| State | IN |
| Description | A safety recall was issued in the spring of 2020. I've tried for several months to get a dealer to inspect and/or repair the vehicle and they have not done so. I have been told numerous times that parts are on backorder. No one will even inspect the vehicle. In the meantime, I've been instructed to park my vehicle outside so that it doesn't burn my house down. It should not take a year to inspect and repair a known safety issue |
| Category | Electrical System, Unknown Or Other |
| Date | Jan 07, 2021 |
| State | MO |
| Description | Very frequently the utheater application will not work after shutting van off and restarting. We have gone through 1 battery a year even though it is supposed to have a 5 year life. After stopping at a red light the auto start/stop causes the van to die. I had to completely restart the van. Out of nowhere driving home doing about 50 mph it flashed a low battery alert then died within 2 minutes while driving. Thank god I was only a block from home and it was downhill. My van just had the battery replaced again and again won't start. This battery is 2 weeks old. I had turned off the auto start/stop as directed by my dealership and it continues to drain batteries. After doing research I found about 100 cases with the same issues. If I would have still be on the highway when it died I could have been hit. This has happened about a dozen or more times in the year and a half we have had the van. The first time the battery died was less than 2 months after purchasing the van. New battery was put in at request at purchase. Died after going maybe 20 miles an hour. |
| Category | Electrical System |
| Date | Jan 02, 2021 |
| State | KY |
| Description | Radio turns off and reboots itself in the middle of music, movie, navigation, etc. |
| Category | Electrical System, Engine, Steering |
| Date | Dec 14, 2020 |
| State | OH |
| Description | The vehicle stalls and has trouble starting at times, the steering pulls and caused 1 accident and almost caused 2 more accidents, sliding door doesn't open with key fob or push button in vehicle at times. Brought to dealer 2 times for issues to date. There r recalls for these issues but not for my specific van. It's affecting more than th one listed for recalls |
| Category | Electrical System, Steering |
| Date | Dec 08, 2020 |
| State | OH |
| Description | While I was driving down the road, with my children in the car, my power steering suddenly went out. It said, "power steering unavailable" on the dashboard. Thank god there was not a car waiting to turn on the road I turned onto because I probably would have crashed into them. It took all my might to turn the car onto the neighborhood street. Also sometimes the sliding doors to the van pick and choose when they want to open. |
| Category | Electrical System, Steering, Unknown Or Other |
| Date | Nov 23, 2020 |
| State | TN |
| Description | The power steering is going in and out, both with warning light and loss of power steering. This has happened at various speeds and conditions and is very dangerous, not only when steering goes out, but with the suddenness of it coming back on. It can do it several times in just a few minutes of driving and worries me about transporting my children, but this is our only vehicle. |
| Category | Electrical System, Steering, Vehicle Speed Control |
| Date | Nov 13, 2020 |
| State | CA |
| Description | My 2018 chrysler pacifica continues to stall while the car is in motion on the street. The last two occurrences happened when the car was moving at 25mph or higher with my foot on the gas pedal. This problem occurred prior to the fca v53 recall being issued, and has persisted even after taking the car in to be fixed under the recall. It seems to happen most often in the first 15 minutes of operating the car, and especially if I have gone above 30 miles an hour and then decelerate (like approaching a light). The car will lurch, shut off, all the indicator lights will come on, and then 'start/stop required' will appear on the dashboard. The car always shuts off while in the "drive" position. Sometimes I am able to remedy the stalling quickly, and sometimes it takes more than three tries. One or more functions of the vehicle is always "unavailable" after this occurs. The sudden stopping has always been terrifying and unexpected. On the last two occasions (within a week of one another), I have come very close to being rear-ended with three babies in the back seat of my car. I have tried reaching out to chrysler customer service to no avail. The reps have stated that I must return the car to the dealership where the v53 recall was performed but that dealership has gone out of business and I am left without a remedy. I am also concerned that chrysler is well aware of this problem persisting even after the recall and has not remedied the situation. I am terrified that a very bad accident will occur due to this problem that chrysler continues to ignore. |
| Category | Electrical System, Unknown Or Other, Vehicle Speed Control |
| Date | Nov 11, 2020 |
| State | WA |
| Description | Number of incidents pertaining to stop and start system. My wife was driving our kids to the store when coming to a stop (stationary) the start and stop system cut off dead stopping (stationary) us resulting in almost getting into an accident. Second time we were coming home and stopped (motion to stationery) as normal and the system jerked and stopped would not re start, turning the van on and off van started again and the car behind us was traveling regular speed luckily swerved and missed up and this happened a few more time during the period from owing this vehicle till now. (less than a year) total of 6 or more times all the events that have happened the van was in motion coming to a stop then stationary at a stoplight. |
| Category | Electrical System, Engine |
| Date | Nov 11, 2020 |
| State | KS |
| Description | My car purchased in 2018 from reed jeep chrylser in overland park kansas. In september of 2020, the vehicle was in hybrid/electric mode and stopped running as we were driving down the street. We were driving slowly and able to coast to the right side of the road and were able to safely leave it on a residential street. The car would not start and it was not an issue related to the starter or battery. We had the car towed to the dealership. The problem was reviewed by the engineering team with chrysler and it was found to be a computer electrical hybrid component. Originally, chrysler advised they had no replacement part anywhere in the country. After two weeks, they advised they would be able to get a component from the component manufacturer but that it would take time. The car remained in the service center for at least two additional weeks. They replaced the regular battery and performed recall on other components during this time as well. A little over a month later, the same failure/problem occurred. Fortunately, we were again on a residential street and leave it. A couple of hours later, we were able to start it and get it back to our residence. We tried to charge it using the 240v charger we had but the car would not take any additional charge even though not fully charged. Three days later, we returned the car to the dealership with the same complaint and were told that they could not find any problem with the car. Our overarching concern is safety, as there is no warning as to when the car will shut down. |
| Category | Unknown Or Other |
| Date | Nov 11, 2020 |
| State | VA |
| Description | Auto start and stop |
| Category | Electrical System, Unknown Or Other |
| Date | Nov 05, 2020 |
| State | NC |
| Description | The back up camera only works intermittently. Sometimes the screens flickers as if it is shortening out. Other times the screen freezes, displaying the initial scene behind the vehicle for the duration of the vehicle being in reverse. Sometimes the screen is blank with only the guiding lines visible and other times it is completely blank with a statement at the top stating the back up camera is unavailable. This is a major concern for us due to having small children, going to the school, playground, etc. The dealership said they could replace the camera for 0 but the issue seems to be a short in the wiring somewhere. As the camera sometimes works. One of the pictures attached show the camera frozen with a white vehicle on the back up screen. The white vehicle that is displayed is actually in front of the van at the time of the picture. This is a screen shot from a video. |
| Category | Engine |
| Date | Oct 29, 2020 |
| State | IN |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact stated while driving approximately 10 mph, the vehicle stalled without warning. The vehicle was jump started and moved off of the roadway however, the failure recurred. The vehicle was towed to michiana chrysler dodge jeep ram fiat (120 w mckinley ave, mishawaka, in 46545) where the vehicle was diagnosed with an auxiliary battery failure. The vehicle was currently being repaired. The manufacturer was notified of the failure however, no assistance was provided. The failure mileage was approximately 50,000. |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Oct 25, 2020 |
| State | AR |
| Description | Driving on major highway at 70 mph, car suddenly lost power with no warning other than a message on dash 'parking brake may temporarily be unavailable', car did not shut off but gas pedal unresponsive. Pulled over, turned off car, restarted, put in drive, car did not move. New message: service trans, press brake when stopped, key off engine to engage park. Previous two days, had trouble ,took 4 try's to start car from key fob. Car has 30391 miles, I have owned it 2 months. Had to be towed to dealership. |
| Category | Electrical System |
| Date | Oct 19, 2020 |
| State | MD |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact stated while driving 60 mph, the vehicle decelerated and with the 'shift to park" message displayed and several unknown warning lights were illuminated. The contact stated the vehicle stalled in the middle of the road. The contact stated a police officer assisted in pushing the vehicle to the side of the roadway. The vehicle was not drivable. The vehicle was towed the following day to triple a service center and had the vehicle jump started. The vehicle was taken to the local dealer criswell chrysler jeep dodge ram fiat located at 84 bureau dr, gaithersburg, md 20878, (301) 637-4198, where it was diagnosed with needing 12 volt battery to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was informed of the failure. The failure mileage was approximately 53,217. |
| Category | Electronic Stability Control |
| Date | Oct 17, 2020 |
| State | WA |
| Description | On four occasions, I started the van and it immediately became locked in park mode with a notice about electronic stability control issues. You can't turn off the vehicle or take it out of park. Chrysler is buying back the vehicle because they can't fix it. |
| Category | Engine |
| Date | Oct 16, 2020 |
| State | SC |
| Description | I have taken my car to the dealership several times for the auto start stop. They replaced both batteries. The check engine light came on (it was flashing so had it towed) and they said it was a piston misfiring. Paid 0 to have it fixed. Two days later, the check engine light comes on again. After weeks of diagnosis the issue, with detroit's help, they said it was blow head cylinder. I was well over the warranty so I had to pay for new engine. Get this, the new engine warranty is for 3 years 100k miles so it would have been covered under warranty if they didn't change the warranty in 2016. |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Oct 09, 2020 |
| State | MO |
| Description | My van on multiple occassion has stalled in the middle of city intersections. While driving my car will have an electrical meltdown. All different warning messages will appear on dash, warning dings will go off, my wipers will go on without me turning them on, when I push the gas it will not drive. On one occasion the car accelerated without pressing the gas or if the gas was pressed it would accelerate more than the pedal was being pressed. All my buttons on my dash including a/c, auto start, back up camera/sensors will not respond. Its as though my car just dies. This occurrence has no common scenario that brings on the malfunction. I 've had times when it malfunctioned weeks apart and this last occurrence it was a year in between occurrences. I was told on a chrysler forum to check my pcm. My batteries have been tested and passed. I currently do not have my aux battery installed as I do not want/like my autostart feature. This accident occurred all 5 times with my aux battery installed. My dealership said "too many electrical parts to check" and "we cant duplicate the problem/get error code to diagnose so take the van back till it happens again and call us while its happening and drive it in". First its unsafe and unpredictable. I have tried getting this fixed and they can't even/wont fix it or buy it back. No lemon law as I am second owner, not purchased new and the problems started happening at 34000 miles right before warranty expired. This vehicle is unsafe and chrysler won't fix it/don't know how. No remedy after 2 years and 6/7 shop visits. I have opened a case with fca twice and they threatened me to pick up vehicle or they would charge me for the rental I had. Others have experienced this. Look at chrysler pacifica and voyager van on facebook. |
| Category | Electrical System |
| Date | Oct 07, 2020 |
| State | WA |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact received notification of nhtsa campaign number: 20v334000 (electrical system) however, the part to do the recall repair was not yet available. The vehicle was taken to rairdon's dodge chrysler jeep of kirkland (12828 ne 124th st, kirkland, wa 98034; (877) 606-8196) where it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.*dt*jb |
| Category | Unknown Or Other |
| Date | Oct 02, 2020 |
| State | KY |
| Description | I placed my vehicle in reverse to back out of a parking spot. The rear camera activated as normal. I completed backing out and placed the vehicle in drive. The rear camera did not disengage and remained on. I pulled the vehicle over into another parking space so as to examine the screen. There was an "x" in the upper right hand corner of the screen so I pushed the x as it is a touch screen. No joy. I turned the vehicle off and sat for about 3 minutes, then I restarted the vehicle. The rear camera was still in operation while I sat in park and the car idled. I attempted to power off the screen by depressing the radio power button, but it also yielded no results. I elected to drive the vehicle home as opposed to paying for a tow, and as I drove, the screen would transfer to a blue screen as I reached a certain speed, and then revert back to the camera view as I slowed below that speed. The speed variant was approximately 20 mph. As the blue screen appeared the words "rear camera not available at this time" appeared on the screen at the top. I again tried to press the "x" which appeared in the upper right hand corner to alleviate the situation to no avail. Upon returning home I exited the vehicle and proceeded to google recalls for 2018 chrysler pacifica's. I found that a recall was in place for just the experience I had with the camera. I contacted my local dealership who told me my vin number reflects no recalls. I called chrysler at 1-800-334-9200 and they too stated my vehicle has no recalls. I asked about the recall on the backup camera that I had read about and was advised that my vehicle did not qualify as it was a different radio in the car. It seems to me that this issue is now evident in all of their vehicles and should be covered under a recall, as it is a distinct distraction while trying to drive and may well cause an accident. |
| Category | Electrical System |
| Date | Sep 25, 2020 |
| State | IN |
| Description | Failure of the auxiliary battery operating the auto start/stop system while driving causing the vehicle to stall at a stop. |
| Category | Fuel/propulsion System |
| Date | Sep 20, 2020 |
| State | OH |
| Description | Fuel pressure sensor bad, fuel leaking, fires |
| Category | Unknown Or Other |
| Date | Sep 20, 2020 |
| State | NC |
| Description | An error about the shift control came on in the middle of driving. At a stop light, the car's emergency brake came on and wouldn't engage, rendering the car undrivable. I shut the car off as instructed but the same message appeared and I could not disengage the emergency brake to move the vehicle. |
| Category | Vehicle Speed Control |
| Date | Sep 18, 2020 |
| State | TN |
| Description | On even minor declines, the van gains speed well past acceptable limits while cruise control is engaged. I have had to brake to disengage the cruise control when it passes 10 mph over the set speed. My 2011 chrysler town & country did not have this problem, so not sure why a newer model vehicle does. It does not explicitly accelerate but it does not brake to maintain cruising speeds on even slightly graded downhill slopes. The longer the slope, the worse the effect. |
| Category | Electrical System, Engine |
| Date | Sep 15, 2020 |
| State | CA |
| Description | Start/stop indicator comes on and van will some times just shut off while driving or while stationary. Dealerships have replaced the batteries main and ess battery 4 times in 3 years and problem continues to persist. Dates of occurrence, (stationary) march 9, 2018 (came off the lot with two dead batteries), (stationary) another time date unknown, (moving city streets & stationary) december 5-12, 2019, and (both moving highway & city street & stationary) september 7-15, 2020. (incident information below is of one of the many incidents. No crashes every, the times it stopped while driving on city streets, I was able to move over or get it started again before an incident occurred. All event where under 50 mph, and between 0 miles and 36550 miles on the vehicle. |
| Category | Electrical System, Unknown Or Other |
| Date | Sep 03, 2020 |
| State | NC |
| Description | Vehicle was purchased new in march 2019 off the showroom floor from a dealer in morton, il. It had radio problems from the beginning and was noted on my first service visit 6/4/19. The radio would freeze on the loading screen and never operate. I was told to wait for software updates regardless of the amount of pictures and videos I showed the team members of what was going on with the radio freezing and rebooting, not to mention the wi-fi issues. Fast forward to july of this year and the whole radio and associated safety features went out. I was driving 1,000 miles from my new house in nc back to il for a visit and 90 minutes into the drive the radio and climate controls all went out. I was then driving in the rain, in the mountains, without a way to defog my windshield. I'm very familiar will pulling the fuse to reset the radio (as noted in other service visits), but even that didn't fix it this time. For much of the drive I had heat instead of ac in the driver's area. Cameras were not functional during this time and the lane assist and cross traffic alert was intermittent. I arrived to central il late at night on thursday, july 23rd, now 600 miles outside the 36k warranty. I brought the vehicle in to pull codes on friday, as instructed. I was told no one could help me at that point and to just come for my oil change on the 29th. On the 29th, my comment on the radio wasn't even acknowledge by the service rep and there are no notes on the service receipt about it. On friday, august 28th, the radio started rebooting every 3 to 4 minutes. I have no use of safety features or cameras. The battery then died from rebooting the computers regardless of operation. Both sliding doors were disabled. The back hatch doesn't open at all. Uconnect safety location features were not working. |
| Category | Electrical System |
| Date | Aug 28, 2020 |
| State | NY |
| Description | Battery failure of both batteries with any advanced warning via icon in the dashboard. I was on an exit ramp off a bust parkway with husband, daughter, and 2 granddaughters in the car. My husband and I are seniors. Dead car. Hazards didn't even work. Kids climbed over the seats to get out the front door. Sliding doors didn't work. Scary occurrence. Could have been far worse if I was going 60mph on the parkway. Car was ultimately towed to the dealer. They told me I neede to get new batteries every 2 to two and a half years. That's a short life for a battery. Chrysler must use junky batteries. |
| Category | Electrical System, Power Train |
| Date | Aug 27, 2020 |
| State | FL |
| Description | Since I leased the vehicle, the screen of the radio don't work properly, the automatic doors sometimes don't work, the automatic doors lock don't work properly either and the transmission do a harsh kick. I have been reporting to chrysler the conditions and malfunctions of the vehicle and they have never fixed, always says that everything is ok. I have to drive and pay a lemon car with no remedy. Every time that I drive my car on the highway, the transmission have issues, and also when I drive my car and I need to use the camera to see the back of the street, the screen doesn't work. |
| Category | Service Brakes |
| Date | Aug 25, 2020 |
| State | IL |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact stated that while approaching a stop sign, the brake pedal was depressed to the floorboard but the vehicle failed to come to a stop. The vehicle kept driving and suddenly made a stop along with a jerk but no warning lights illuminated. The contact called the pearl chrysler jeep dodge ram dealer and scheduled an appointment. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 15,300. |
| Category | Electrical System, Vehicle Speed Control:cruise Control |
| Date | Aug 24, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact stated while driving 70 mph, the vehicle independently accelerated to 76 mph. The contact stated after turning off cruise-control the vehicle resumed normal operation. The contact stated no warning light was illuminated. The contact stated that the failure was related to nhtsa campaign number: 18v332000 (electrical system, vehicle speed control). The contact stated an unknown dealer was contacted to schedule an appointment for the repairs. The vehicle had not been diagnosed nor repaired as of yet. The manufacturer had been informed of failure and referred the contact to nhtsa. The failure mileage was approximately 27,200. |
| Category | Unknown Or Other |
| Date | Aug 24, 2020 |
| State | CA |
| Description | I buy the new car on 2019, the car had 25000 miles , the first time , the car can not drive smooth , look like something is wrong, I took the car to the dealer and they checked and they said the car is ok, the second time , I drove the car on 91 freeway from west to east, the car shut down and can not move anything, I called the tow company to tow the car to dealer moss bros riverside, after 4 days they fixed for me , I came to picked up and driving back home , on the way abouy 15 minutes, the car had the same problem, it shut down and can not move anything , it happened on 60 freeway from west to east, I called the tow company again to the dealer moss bross moreno valley, the car stayed there 3 days and they called me that they can not fix the car, and they told me that help to move the car other dealer to fix it, I have to call the tow company again to move the car from moss bross moreno valley to moss bross riverside again, the car stayed there 10 days already until today on 08/24/2020 but they told me that they dont know what happened for the car, and they do not fix for me, the car stayed in the dealer almost a month but they dont fix for me , the car still have under warranty, but they dont fix anything for me and the car had 3 times problems the same things, everytime I had the baby in the car with me , and every time problems I also called the 911 come to help me because it took around 5 hours for the towing company coming to move the car, please help me, I dont know what can I do |
| Category | Engine |
| Date | Aug 22, 2020 |
| State | AL |
| Description | I have taken my vehicle to the dealership twice because the automatic start stop system failed to work. I picked it up last night. I stopped in a left hand turn lane. The engine stopped. When I took my foot off the brake nothing happened. It did not restart. I had to put the car in park and completely restart the engine to get it to come on. Luckily I was not in a dangerous point in the intersection when this happened. I was on a major us highway at a very busy intersection waiting to turn as the front car in the turning lane when this happened. The person behind me almost hit me anticipating to go when the light turned green. |
| Category | Power Train |
| Date | Aug 15, 2020 |
| State | PA |
| Description | I was driving near my home at 20mph when car came to a dead stop. It felt like the bottom of car had fallen. I turned off car and restarted it to see if it would move. It wouldn't. I calledaaa and it was towed to an auto service. It was transferred to pompey auto group in scranton, pa. Had my husband been driving this vehicle on major highways for his job at a higher rate of speed, it could've been catastrophic. Luckily it happened to me as I was not transporting my grandchildren and I was close to home. Thinking back months earlier, I recalled that on many occasions, as we were backing out of our driveway, we would hear a grinding noise. It was mentioned to several repairmen , including authorized chrysler servicemen, and no one supposedly found any issues. By the way, back in september of 2019, we also had a problem with the battery that controls the engagement in the park position. We have documentation for both issues, should you need further information. Indeed, both issues are safety issues and both could cause deaths if they are not immediately solved. The issue w/ the battery park position engagement occurred while the car was stopped on a major highway in nj. The last problem occurred on a city street on july 30, 2020. |
| Category | Unknown Or Other |
| Date | Jul 30, 2020 |
| State | CA |
| Description | It looks like the vehicle's 12-volt isolator post is compromised and needs some work. The dealer asked me to leave the vehicle for 1 week or more till they can rectify the problem. I asked the dealer to give me a loaner vehicle. They then said that they don't have loaner vehicle. Once when the loaner vehicle is available they will call me. Until then they said I can take the risk and drive the vehicle. I called fiat chrysler recall line to complaint. They said that the dealer is not doesn't have to give the loaner vehicle however long they keep my vehicle for repair. They also mentioned that the final repair is also there when it is clearly stated in nhtsa website it is not available. They put me on hold for 2 hours to speak to the supervisor with still no supervisor to speak to. The notice that chrysler sent me clearly states that the loaner vehicle will be given and the note in the nhtsa website says that the loaner vehicle will be given. The dealer says that the recall is not a big deal and the chrysler also doesn't seems to be worried about it. This is a very callous attitude from both the dealer and the company. |
| Category | Unknown Or Other |
| Date | Jul 18, 2020 |
| State | OH |
| Description | Passenger sliding door does not open and close all the way |
| Category | Unknown Or Other |
| Date | Jul 06, 2020 |
| State | CA |
| Description | Sliding doors will not close properly. Once the button to close is pressed, door will try to close, as soon as it touches the latch, three beeps will sound and door will open back right away as if something is jammed. This will occur 3 to 5 times before the door closes completely. Vehicle is stationary on a level road. Door module update is recommended by dealer. I dont think customers should pay for these problems. |
| Category | Power Train |
| Date | Jun 30, 2020 |
| State | FL |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact stated that while driving at various speeds and shifting from second to third gear, without warning, the vehicle jerked backward then forward while depressing the accelerator pedal. The vehicle was taken to three separate chrysler dealers; orlando dodge chrysler jeep ram (4101 w colonial dr, orlando, fl 32808), airport chrysler dodge jeep ram (5751 eagle vail drive, orlando, fl 32822) and central florida chrysler dodge jeep ram (8675 commodity cir, orlando, fl 32819) however, the mechanics were unable to duplicate the failure. The manufacturer was notified of the failure and the referred the contact back to the dealers. No additional assistance was provided. The vehicle was not repaired. The failure mileage was approximately 17,000. |
| Category | Engine |
| Date | Jun 25, 2020 |
| State | FL |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact stated that while her daughter was driving approximately 70 mph, the vehicle stalled without warning. The contact's daughter pulled over to the side of the road to restart the vehicle however, the vehicle failed exceed 10 mph. The vehicle was towed to an unknown dealer but was not diagnosed nor repaired. The dealer offered no additional assistance. The manufacturer was not notified of the failure. The approximate failure mileage was 16,000. |
| Category | Electrical System: Instrument Cluster/panel |
| Date | Jun 22, 2020 |
| State | IN |
| Description | Road vibration causes the speedometer gauge to rotate in the dash so the correct speed is not displayed. It has turned so far that the needle is now stuck on 40 mph. This also prevents you from seeing the dash indicator lights. *tr |
| Category | Unknown Or Other |
| Date | Jun 18, 2020 |
| State | FL |
| Description | On may 1, 2020, I brought my 2018 chrysler pacific to the dealership for the vehicle to be repaired because of recall campaign 19v886000. It was supposed to be a simple update to the radio software. However, the entire radio malfunctioned when they attempted to update the software. The dealership said the entire radio needs to be replaced. They originally estimated it would take 3 to 5 days to receive a new radio. It is now june 18, 2020, seven weeks since I took my car in for the recall update, and the dealership and corporate chrysler headquarters don't even have an eta on when a new radio will be available. I am concerned that they may not be able to fix my vehicle to meet the recall mandate and nhtsa's safety standards. *tr |
| Category | Electrical System, Unknown Or Other |
| Date | Jun 17, 2020 |
| State | CA |
| Description | Since december 2018, we had to replace the battery 3 times since the vehicle shut off while driving on the highway. There was smoke smell coming from the engine. The vehicle was towed and problems corrected, but the engine light has been coming on more than 3 occasions. The gps system has not been working since march 2020, but they are not able to fix the issues. Our local dealership says that chrysler has not responded to their multiple requests for the radio replacement. *tr |
| Category | Electrical System, Service Brakes, Structure:body |
| Date | Jun 08, 2020 |
| State | FL |
| Description | Purchased vehicle new april 2019. The start/stop system has given a dash message 4 times. The dealer has replaced batteries and the entire drivers door mechanism trying to correct the problem. This is a braunabilty handicapped conversion and it is imperative that the vehicle stop and start as needed. It cannot stop and not start in traffic situations. It also has a sliding door problem that has failed and stranded the handicapped person. Third situation is the brakes, the brakes failed, however the computer on the vehicle indicated no problem. The question below asks for a date it happened this is ongoing so I am using today's date. *tr |
| Category | Power Train, Unknown Or Other |
| Date | May 27, 2020 |
| State | FL |
| Description | When in slow or bumper to bumper traffic slowing down at a traffic light or to make a right or left turn. When you go to accelerate my transmission throws a hard shift like something just hit the back of the van and pushed it forward . I took the van to the dealership twice between february and may 2020 they keep telling me they cant find the problem. *tr |
| Category | Engine |
| Date | May 05, 2020 |
| State | GA |
| Description | My chrysler pacifica shut off twice while I was driving in a pkwy. Everything turn off, engine, display everything. It took around a min to turn back on. And five min after it made a big noise and it shut down again. *tr |
| Category | Unknown Or Other |
| Date | Apr 23, 2020 |
| State | FL |
| Description | 2018 chrysler pacifica. Consumer writes in regards to clicking noise coming from right end of vehicle. *ld *js |
| Category | Engine, Unknown Or Other |
| Date | Apr 03, 2020 |
| State | OH |
| Description | We have a 2018 pacifica with 10000 miles and on 4-1-2020 the check engine light came on as soon as it was started. We put the van in reverse to back out and it wouldn't go into gear. Ended up putting it back into park and tried reverse again and it jerked into gear moving the van. Took it to progressive dodge chrysler in ohio and found it they need to replace the transmission vavle body and also something with the emissons. How does something like this go bad so fast... |
| Category | Electrical System |
| Date | Mar 16, 2020 |
| State | OH |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact stated that while driving at 30 mph, the vehicle stalled without warning. The contact restarted the vehicle and resumed normal driving. The contact then received notification of nhtsa campaign number: 19v348000 (electrical system) and the vehicle was taken to tom ahl chrysler, dodge, jeep, ram located at (2525 allentown rd lima, oh 45805) for the recall repair. The vehicle was repaired however, the failure occurred. The vehicle was then taken to liberty chrysler jeep dodge ram located at (12895 worthington rd, pataskala, oh 43062), where a software update was performed. The vehicle was also taken to byers chrysler jeep dodge ram located at (465 s hamilton rd, columbus, oh 43213) but not repaired. The failure mileage was approximately 25,000. The vin was not available. *bf consumer has tried to get it repair several times.*jb |
| Category | Electrical System, Engine, Power Train |
| Date | Mar 11, 2020 |
| State | NV |
| Description | While driving on a freeway, the engine started losing power and would not react to the gas pedal. In addition, the gear shift would not change when I tried to change it from drive to neutral. The car would purposely be slowed down by the engine as it was stuck in drive position. The created a dangerous situation as it was difficult to control car to move it into the emergency lane. After pulling over, smoke started coming out of the engine and vents. I was then unable to turn off the engine as the power button would not react when pressed. Per the dealership, the catalytic converters was clogged and overheated so needed to be replaced as well as the oxygen sensor. This should not have needed to be repaired in a car that is only 1. 5 years old and created a very dangerous situation on the freeway. |
| Category | Electrical System, Engine, Structure:body |
| Date | Mar 11, 2020 |
| State | MI |
| Description | Water entering through front side of marker light and shorting out light and corroding wiring and switch. Also, breaking active grille shutter. Also shorting out bulb for the marker light. |
| Category | Engine |
| Date | Mar 04, 2020 |
| State | CA |
| Description | My car engine suddenly shut down on stop at red light in an intersection and then happen again during driving on the city street the engine shut off again and unable to restart. The dashboard showed message of 'shift to parking to start' had to tow the car to dealer. Another experience with engine shut down was on the freeway of 210 but engine was able to restart after turn off the car for few minutes. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 02, 2020 |
| State | FL |
| Description | I have had several instances of my car accelerating forward while driving through city traffic. It almost feels like the vehicle is not properly changing gears or the start stop feature is making the vehicle stop and then start by jumping forward. It is a terrifying feeling when you feel like you do not have control of the car for a half second when it does this. Unfortunately it is an intermittent issue and I cannot replicate it on command. |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Feb 26, 2020 |
| State | IL |
| Description | Car will stall out while it's in drive, but braking. Yesterday it did it as I was turning left in the middle of an intersection. It stalled and turned off the engine flashing 'fcw/ lanesense unavailable restart required.' I then will have to shift to park and restart the car. This has happened several times and chrysler has not fixed the issue. |
| Category | Electrical System, Engine |
| Date | Feb 23, 2020 |
| State | TX |
| Description | First, thanks for this opportunity to bring up my concerns regarding my vehicle: I had the following issues with my 2018 vehicle: 1. On 20 feb 20, vehicle was in motion when the charging system light came up regarding an issue with the electrical charging system. The vehicle almost turned off in the middle of the street. Now the off/ on start is not working. 2. 9 may 19; vehicle was stationary; another recall regarding the battery ground that have been built with a sealer that is used during the wire harness manufacturing process may accumulate on the wire harness tab which may cause a loss of clamp load in the battery ground joint over time. 3. 23 may 18; few days after purchased, the vehicle was stationary, the recall was about fault handling strategy of the engine control module or pcm software in the vehicle. I am really concern because this is a new vehicle from 2018 and is the vehicle utilized for my family on a daily basis and in less than 2 years and it has 2 recalls and one malfunction. I am really worry about the performance of my chrysler pacifica, and I am really concern that one of this days the vehicle left my family on the road. |
| Category | Vehicle Speed Control |
| Date | Feb 08, 2020 |
| State | IL |
| Description | While backing out of my driveway I applied power and the vehicle seemed to accelerate rapidly rearward ... I stomped on the brake pedal with my left foot but the brake was unable to slow or stop the car. The car sped across 4 lanes of traffic backwards barely missing on coming cars and went about 150 to 200 feet down opposite traffic lanes backwards very fast. It finally stopped facing on coming traffic and they allowed me to slowly to come against them and turn into a driveway off the street. I narrowly missed other cars on the street as it was a high traffic period time of the day. .. About 5 pm. I've driven it about 3 to 5 miles a day since with no problems since then with much more care than usual. I don't know how fast it was going as I was trying to steer. |
| Category | Electronic Stability Control, Engine |
| Date | Feb 04, 2020 |
| State | IL |
| Description | I returned home from driving a half an hour in my vehicle and when I pushed the start/stop button to turn the vehicle off it would not go completely off. The engine turned off but the sensors and radio would not turn off. Normally it shuts off when you open the door and it still would not work. So then I messed with things a bit and made sure all doors were shut. When doing so the back left door would not latch all of the way. It would go to shut and the open again before latching. |
| Category | Unknown Or Other |
| Date | Feb 03, 2020 |
| State | NY |
| Description | Stop/start system failure. While waiting behind a schoolbus the start/stop system initiated. When I attempted to press the gas the car stopped - gear shifter was locked and would not allow me to move it even to neutral. The d gear was blinking blue and I was unable to either brake, accelerate, or turn the vehicle off. This caused a very dangerous/hazardous situation when in traffic. Eventually - I was able to restart the vehicle and disable the stop/start system. |
| Category | Electronic Stability Control, Engine, Fuel/propulsion System |
| Date | Jan 31, 2020 |
| State | SC |
| Description | My engine shuts off when it is idle. The start/stop battery was replaced 5 months ago. |
| Category | Electrical System, Electronic Stability Control, Steering |
| Date | Jan 29, 2020 |
| State | NJ |
| Description | Several times, while driving 20-30mph as well as when stopped at a red light or a stop sign, the car has lost power steering (steering wheel locks, brake seems to lock in place), unable to accelerate or decelerate, dashboard flashes some message along the lines of "stop/start required" or "shift to p then desired gear", but even when attempting to shut off the car and restart, sometimes this does not even work. At times it has taken 2-3 minutes to even get the car to shut off completely in order to try to turn it back on (as if the car is completely frozen). This has happened on side streets, as well as at a stop sign and a red light on a busy road, which left me blocking traffic for several minutes, unable to operate my vehicle. This has happened at least 5-6 times in the last year, most recently twice in the last week. |
| Category | Power Train |
| Date | Jan 28, 2020 |
| State | IN |
| Description | Vehicle was in reverse (r), changed to drive (d) in "prndl" selector and vehicle moved backwards instead of forward when accelerating causing a collision. Police incident report was filled, and chrysler corporation contacted. Vehicle is at chrysler dealership for transmission malfunction investigation. |
| Category | Structure:body |
| Date | Jan 22, 2020 |
| State | FL |
| Description | Both sliding doors will automatically and inadvertently reopen immediately after closing. This happens when the vehicle is turned off or in park. |
| Category | Engine, Power Train, Service Brakes |
| Date | Jan 21, 2020 |
| State | MI |
| Description | Vehicle exhibited "unintended acceleration"; the engine and vehicle suddenly accelerated on it's own while making a slow (10 mph) left hand turn. Vehicle lurched forward and accelerated. Acceleration lasted for a few seconds after I applied the brakes but did stop accelerating at that point. I was able to stop just short of a parked car I was trying to park behind. This is the only time this has happened before or since the incident. Note: I am an ex powertrain calibration engineer so I know unintended acceleration from my previous employment. Also, my foot was not on the gas pedal when the incident happened. And there was no floor mat interference (pedal physically can't reach the floor). |
| Category | Electrical System |
| Date | Jan 19, 2020 |
| State | IL |
| Description | My van's radio will randomly play a high-pitched tone and will not stop until the car is turned off. It is very distracting while driving and has happened randomly over a dozen times. Nothing seems to turn it off. I took a video and shared it with the dealer but chrysler will not repair/replace the radio. Unfortunately, the radio controls almost everything in the car. |
| Category | Engine, Power Train, Structure:body |
| Date | Jan 19, 2020 |
| State | IL |
| Description | Came to full stop at a light on a 2 lane highway. There was no one in front of me and one care behind. Almost immediately after stopping for the light, the engine stopped, the transmission indicator light flashed the light under "d" and the gauge cluster flashed multiple lights. I can only remember seeing fwc or fcw flashing but there were other lights. Auto start/stop was not disabled so I was initially not surprised by the engine stopping at a light. To restart, I had to place transmission back in "p", hold the brake and push the ignition. I then, despite having our seat belts on, had to disengage the parking brake by pushing the button. This usually happens automatically when the vehicle is placed in "d". Once we returned home, the driver's side power sliding door would not operate. We had to open it manually to get my son out. The passenger's side worked like it should. Both these things have happened to my wife (the primary driver) several times and reported to the dealership. They have been unable to replicate the problem or fix it. |
| Category | Electrical System |
| Date | Jan 14, 2020 |
| State | MI |
| Description | As of 1/14/20 chrysler and kevin pike from nederveld are still investigating. On 9/20 around 5am we were awoke to an explosion sound. It was our garage door being blown to the street and the interior garage door being blown inwards. This was due to a fire that started in our garage confirmed to have started where the pacifica was parked. The pacifica had been plugged in to a juicebox charger professionally wired with a dedicated 220v outlet since around 7pm the previous evening. I believe something malfunctioned with the car's electric battery causing it to start a fire that built up in the garage and eventually caused a total loss of our home and everything inside it. We did not have any other flammable or explosive substances in the garage besides a 1 gallon gas container on the other side of the garage confirmed to not be near the start of the fire. The vehicle had been completely drained of battery the previous day, plugged in and was charging overnight. This description also matches the same description 2 other families have posted online of their pacifica catching fire but their vehicles were parked outside so did not burn down their homes and no investigation was conducted.*dt*jb*dt *dt*jb*dt*jb*dt the consumer provided photos. *tr |
| Category | Electronic Stability Control, Power Train, Service Brakes |
| Date | Jan 13, 2020 |
| State | WI |
| Description | 1. In motion on city streets vehicle has harsh shifting, jerks like its shifting into a different gear while driving under 40 mph. This started happening two weeks or so after purchasing this vehicle brand new and does this once to twice a week. 2.) in motion on streets and freeway the stereo goes black randomly and will not turn back on, radio also will randomly jump from multiple stations including am/fm, carplay, etc. While driving. 3). In motion driving on city streets the vehicle antilock brake system kicked in while pulling out of driveway and stopped vehicle dead in its tracks with 3 children in the vehicle. I made multiple attempts and was unable to release antilock brake system for one hour until it automatically shut off and then was able to drive back into driveway. |
| Category | Structure:body |
| Date | Jan 13, 2020 |
| State | CA |
| Description | We have a 2018 pacifica, and the window on the driver-side sliding door all of sudden shattered while we were driving on freeway. We have a dashboard camera that records while we are driving. We could not see any objects flying towards the car or the sound of any object hitting the window when we checked the recording. But we can hear the recording of the glass fracturing sound of the window without any impact sound. I am puzzled about this glass window shattering, and why these windows are not shatterproof (like a safety film)! My kids were seating in their car seats next to this window, but luckily the sun shade protected them from getting sprayed by the shattered glass while we were driving at 65 mph. The wind was blowing in fast after this window broke. Since we could not see or hear any impact of anything in the video, I am wondering if this window shattered by itself !? I hope chrysler has the proper glass specifications and qualification for these windows. Glass shattering can be very dangerous to vehicle's occupants! |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Jan 09, 2020 |
| State | TX |
| Description | The van stalls at all different speeds. Losing all control ad having to coast off to the side of the highway because the car has completely lost power. When I am accelerating, the vehicle is jerking around 10-20 mph, almost like a violent jolt. (at times seems like someone is rear ending us) the dealership says that everything is functioning as it should be. This makes me extremely concerned for the safety of my family and my kids. This has happened numerous times. Also the sliding doors open and close on their own. My 6yo was nearly caught in one as it closed. I have video of the car stalled in a parking lot as well. |
| Category | Unknown Or Other |
| Date | Jan 05, 2020 |
| State | OH |
| Description | The lifgate is not properly working. It is a power lifgate and stopped working. |
| Category | Electrical System, Engine |
| Date | Dec 31, 2019 |
| State | TX |
| Description | Vehicle was at red light when started to smell something burning then smoke from the hood and vents inside the van. Then when the hood is popped tithe flames got worse. The fire started on the right rear side of engine compartment around the radiator reservoir. |
| Category | Electrical System, Unknown Or Other |
| Date | Dec 27, 2019 |
| State | CA |
| Description | The sliding side doors and rear tailgate open when I'm driving the vehicle!!!!! Also when you push button shut the side doors they shut, then open again repeatedly, no obstacles or debris in the tracks, this is purely electrical on a vehicle that has 42,000 miles. The back tailgate opened today on my wife while she was driving, this vehicle has not been in an accident orw water damage either. |
| Category | Power Train |
| Date | Dec 27, 2019 |
| State | AZ |
| Description | Van will jerk or jolt when it's shifting between gears going 10- 50 mph on a flat straight away city road. Dangerous on the road because its unpredictable and uncontrollable. The jolt feels as though you have been rear ended. This has happened on multiple occasions. My car is a little over a year old. I've been having this problem immediately after I bought this brand new van with less than 10,000 miles. |
| Category | Electrical System |
| Date | Dec 26, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact stated that the entire theater system failed and the backup system would become stuck in camera mode while driving. The failure intermittently occurred. The contact stated that the software on the tv monitor and the video module under the passenger seat were replaced and updated at coast auto center chevrolet (530 chetco ave, brookings, or 97415, (800) 342-9438). The contact stated that the failure continued and the vehicle was taken back to the dealer several times. The contact stated that the same dealer attempted to repair the vehicle, but was unsuccessful. The contact wanted to know why the vin was not included in nhtsa campaign number: 19v886000 (equipment, back over prevention). The manufacturer was made aware of the failure and provided numerous unknown case numbers. The failure mileage was approximately 36,000. The vin was unknown. |
| Category | Structure:body |
| Date | Dec 18, 2019 |
| State | PA |
| Description | This morning I entered the car with a passenger and neither front door would latch shut. The door would register to the car as closed when pulled shut, but it would not physically latch. The car was turned on and off, the doors were locked and unlocked, and the door was repeatedly opened and shut, and it still wouldn't latch. After about 4-5 minutes, the driver door successfully latched. Another 5-10 minutes was required on the passenger door before it suddenly started latching. There was no obvious maneuver that proceeded the proper functioning of the latch. Weather conditions were 23f this morning and dry. It was damp the night before and the temperature was above freezing, but did not rain overnight. Car was garaged indoors the day before but left outside in the driveway overnight. There was a slight sound of frost giving way when the door was first opened this morning, but no ice buildup. |
| Category | Structure:body |
| Date | Dec 18, 2019 |
| State | PA |
| Description | I opened the hood to check something in the engine compartment, and afterwards the hood would not latch shut. Neither the primary or secondary latch would hold the hood down. Since I was traveling, I located a tool to try to maneuver different parts of the latch mechanism to attempt to get it to hold. It was verified that the cable to open the latch from the passenger compartment was working properly. After about 15 minutes of opening and closing and pushing on various latch parts, the hood finally latched shut. The vehicle was taken to the dealer upon my return home, and they replaced the latch mechanism. |
| Category | Electrical System, Electronic Stability Control, Steering |
| Date | Dec 14, 2019 |
| State | MD |
| Description | 26 june 2018, I leased the 2018 chrysler pacifica with the s appearance package vin: [xxx] from ourisman chrysler jeep dodge ram of alexandria, 5900 richmond hwy, alexandria, va 22303. First complaint: on thursday, june 28th at 8:51am I reached out to [xxx] explaining to him the console was shorting out and at one point it had completely shut-off. . He instructed me to bring it back in and have it replaced so that chrysler would have a record of the issue. -- this issue happened within days of purchase. Second complaint: on monday, oct 1, 2018 the same 2018 chrysler pacifica with the s appearance package stalled, then shut off while driving home from real estate class (6 months pregnant). Suddenly for no reason, without warning the vehicle lost all electricity (including power steering, engine, interior and exterior light.) right after flashing the following error: ? Service electrical stability control, park brake unavailable, battery light, enter auto theft code, stop safely vehicle will shut off soon and other numerous errors. As the van slowed to a crawl, and passing vehicles drove by nervously trying to avoid hitting me, I edged off into a school parking lot. My vehicle was towed to ourisman chrysler of bowie md, 2406 crain hwy, bowie md third complaint: on sunday, dec 8, 2019 the same 2018 chrysler pacifica with the s appearance package stalled then shut off on my husband, again, suddenly for no reason, without warning the vehicle lost all electricity (including power steering, engine, interior and exterior light.) right after flashing the following error: ? Service electrical stability control, park brake unavailable, battery light, enter auto theft code, stop safely vehicle will shut off soon and other numerous errors. Fortunately, my husband was able to coast it into the garage as it shut off, never to start again. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Electrical System, Engine, Power Train, Service Brakes |
| Date | Dec 13, 2019 |
| State | CA |
| Description | 2018 chrysler pacifica. Consumer writes in regards to vehicle stalling. *ld the consumer stated the battery was dead upon purchase. The dealer replaced it. A week after purchasing the vehicle it would not start. It had power, but the key fob could not be detected. The sliding doors reopened after being closed. The vehicle applies the brakes when reversing or going forward as if to stop a crash. The vehicle jolts/lunges and rolls a little when shifting gears. The engine rattles for a few seconds after the vehicle was shut off. The vehicle stalled/idled and shut down while at a stop sign and in traffic. The dash displayed engine stop start system malfunction. *js |
| Category | Electrical System |
| Date | Dec 12, 2019 |
| State | TX |
| Description | I have just bought a chrysler pacifica 2018 and im very upset with the purchase. The sliding back doors open again when they are about to close. I have to try several times by pressing the button on the door until it closes. Each time I have to do it about six times and it's both doors. It is annoying and should not happen because it can become a danger on the road because they can open themselves while driving |
| Category | Electrical System |
| Date | Dec 02, 2019 |
| State | NJ |
| Description | New vehicle with 58 miles caught on fire due to a defective electrical control module that drives the front grill vent angle function. The fire consumed the complete front of the vehicle including the ac condensor,lines and bumper. The vehicle was being driven on the highway to a chrysler dealer to perform the two recalls . That was due.*dt *tp |
| Category | Fuel/propulsion System |
| Date | Nov 28, 2019 |
| State | MO |
| Description | Vehicle stalled out while driving. Emitted a burning smell. Made it to the side of the road and saw smoke. Opened the hood and saw the catalytic converter was glowing red. Huge risk of fire.*dt*jb *jb *dt*dt*jb *dt |
| Category | Electronic Stability Control |
| Date | Nov 21, 2019 |
| State | PA |
| Description | My car will stall out on me while driving. The screen will flash stability control error and requires me to put it in park before restarting the car.*dt*jb |
| Category | Electrical System |
| Date | Nov 19, 2019 |
| State | VA |
| Description | The unpredictable nature of intermittent electronic start/stop operation creates uncertainty for the driver, and distracts attention conducive to causing a crash. Documentation implies that operation for a few miles may be necessary to re-charge sufficiently for ess. However, over time ( 6-9 months according to my detailed maintenance log), the alternator's capacity to re-charge lags such that ess ceases to function altogether. 3. When operating properly, there is a slight pause between taking one's foot off the brake and engine restart. This pause is mildly annoying, but the driver can become accustomed to it, if the operation is continuously reliable. When it is not reliable, the driver tends to pause even when the engine has not stopped. The driver can then be embarrassed, and 'jack-rabbit' unnecessarily. Alternatively, if the ess has unexpectedly resumed functionality, the driver may accelerate prematurely which causes a significant jerk once the ess kicks in. Eventually, the operator will be driving erratically, constantly distracted by the uncertainty. Neither dealerships, nor mechanics have offered a long-term solution. Thus far they are only replacing or re-charging the batteries. 5. I have progressed through three discharge and replace/recharge cycles in a new vehicle in just 17 months and 15,000 miles. I was able to extract from my dealership's general manager that the entire inventory of batteries on which they are required to depend is inferior; and said chrysler might be 'going back to interstate batteries'. For me, this erratic operation has become a safety issue. I am interested to know nhsta's position. |
| Category | Electrical System, Engine, Steering |
| Date | Nov 18, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2018 chrysler pacifica. While driving 65 mph, the steering seized and the power steering assist warning indicator illuminated. The contact managed to veer into a parking lot. Once the vehicle was turned off and restarted, it resumed normal operation. The following day, the vehicle was towed to arrigo dodge chrysler jeep ram sawgrass (5901 madison ave, tamarac, fl 33321, (954) 515-5800) where it was diagnosed that the steering module needed to be replaced. The vehicle was repaired; however, the engine stalled and the engine and emergency brake warning indicators illuminated. The contact referenced nhtsa campaign number: 19v348000 (electrical system). The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 11,127. |
| Category | Power Train |
| Date | Nov 13, 2019 |
| State | NY |
| Description | When driving at low speeds (30 mph or less) the transmission kicks going from first gear into second and now it is kicking from second gear to third gear. It is a hard bang that feels like I am being rear ended by another vehicle. |
| Category | Steering, Suspension, Wheels |
| Date | Nov 01, 2019 |
| State | NC |
| Description | I was driving in my 2018 chrysler pacifica on a rural street when it suddenly felt like the front passanger side tire had blown out. The car was difficult to control & and pulled to the right, pushing up against the curb. The car started to smoke and would not turn off. Concerned it was going to go on fire, my daughter & I ran out. When we were out of the car I saw that the front axle connecting the tire had come completely disconnected and dropped to the street while driving. I called 911 for help. The firemen arrived first. The car was still revving & smoking but they were unable to shut it manually so they had to lift the hood & cut the wires. The police arrived & investigated the area. They showed me the gauge mark from where the tire axle dropped in the middle of street which was behind where the car stopped against the curb. There were zero interferences in the area (pothole, debris, signs, railguards etc.). It was a smooth street with a low, gradual curb. The officer told me that it was not my fault & due to a mechanical failure on the car. He wrote that in his report as well as on the notepad paper with his info & phone # to give the the dealership. 2 2018 recalls that may explain the problem, even though my vin is not affected - which I would like further inspected, so I'm contacting the nhtsa to hopefully expand the recall vin #s. *2018 chrysler pacifica recall, the front-axle half-shafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity joint. If the axle shaft disengages from the cv joint, the minivan will have a loss of drive or allow the vehicle to move. *chrysler is recalling 47,771 of the 2018 pacifica and pacifica hybrid minivans because parts that connect key suspension and steering components on the right front wheel may fail, which could lead to a crash. *dt*jb*dt *as |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 28, 2019 |
| State | PA |
| Description | My car is 3-4 months old. Around 7k in miles on it. This afternoon car did not started, start button was showing as run created a kind of chaos in terms seems the like car is ready to run showing all run signals but was not running, happened in a parking lot so I was confused what state should I leave the car in as not able able to shut down the car & dont know whether it will start running by himself, switched on the parking breaks just to make sure it does just start running & ruins someones car, it was kind of scary. More scary things happened when the towing truck guys showed up to drive the car to dealer. He was trying to figure out where is the button to put the car in neutral, called dealership no one knew, looked at a video where it showed there is a small box under steering which has a ribbon to pull to move the car to neutral mode. When the towing driver opened that space there was no ribbon. These are part of safety issues with the car, tis time it happened in a parking lot if it would have happened on the live road this would have been disastrous. |
| Category | Equipment:electrical:navigational System(global Positioning System) |
| Date | Oct 18, 2019 |
| State | IA |
| Description | There have been no map updates to the built-in gps navigation system in two years. With constantly changing roads, regular map updates are vital. The lack of map updates is a dangerous safety issue, as the built-in gps navigation system cannot be relied upon. I have monitored the official chrysler source for map updates, and there have been none. Numerous telephone calls to chrysler have confirmed that there are no map updates available, and no prediction as to when or if such updates will ever be available. *js |
| Category | Engine |
| Date | Oct 11, 2019 |
| State | DC |
| Description | Tl* the contact owns a 2018 chrysler pacifica. When the vehicle was started, the check engine warning indicator illuminated. The vehicle was taken to darcars chrysler dodge jeep ram of marlow heights (5060 auth way, camp springs, md 20746, (301) 423-5111) to be diagnosed. The contact was informed that it would be approximately one week before the dealer would be able to complete the diagnostic test. The vehicle was not repaired. The manufacturer was not informed of the failure. The approximate failure mileage was 10,100. |
| Category | Power Train |
| Date | Oct 11, 2019 |
| State | CA |
| Description | Since the car was bought new back in june 2018 , the transmission when shift from p to d , it would engage for a second and when you hit the accelerator it wound slip for about 2 seconds and then it engages back with a bang . I found this to be very dangerous especially when I'm pulling out of the street or parking lot . I've tried to resolve it at the dealership a few times but it was hard to duplicate and instead the dealer just updated the software which did nothing to resolve the slipping problem . |
| Category | Power Train, Service Brakes, Steering |
| Date | Oct 09, 2019 |
| State | CA |
| Description | While in motion, at low speed around the intersection, the car stalled and lost all power, the brake pedals become harder to push, and the power steering was gone. This happened 5-6 times over the course of 3 miles that we had to travel home. |
| Category | Unknown Or Other |
| Date | Oct 07, 2019 |
| State | KS |
| Description | Frequently the driver side rear power door does not remain shut. When the power door closure is activated, the door slides all of the way closed and then frequently will reverse, causing the door to open completely again. This can cause the driver to think the door is closed if a child closes the door or if someone walks away after hitting the power closure button, but may not be, causing a safety concern. I see others online are having same issue. The dealer indicates it is a firmware/software issue and is requiring a substantial fee to update the software/firmware to fix the issue. The issue can happen when on a flat or inclined terrain. It started happening shortly after we bought the vehicle new. |
| Category | Service Brakes |
| Date | Oct 06, 2019 |
| State | CA |
| Description | Many times when I or my wife have pressed the brakes the van surges forward or lunges forward. Very scary. Happens a lot. It feels like when we press the brakes the electric engine just for some reason turns on and pushes the van forward, fighting the brakes. It is crazy. Happens at least once a week. |
| Category | Air Bags |
| Date | Oct 01, 2019 |
| State | LA |
| Description | Service airbag system warning light keep coming on. Van has been in shop 5 times and can't find a problem with the system. Shop tech says he don't think they will explode while driving but don't know if they will work in an accident. Warning light comes on and off while driving. This problem started when van was about 6 months old. |
| Category | Electrical System |
| Date | Sep 23, 2019 |
| State | NY |
| Description | I live in new york city and have had my chrysler pacifica phev for just over a year. About 6 months ago, I had (more) electrical problems causing the check engine light to be constantly illuminated. I took it to the dealer and the dealer found that my engine wiring had been chewed presumably by squirrels. They kindly patched up what they could find and sent me on my way. The check engine light came on shortly after that, just before a long vacation. I brought it back to the dealer today and without any pretext, the intake specialist said, as if it were common industry knowledge, that "the wire insulation is soy-based plastic and that's why squirrels like to eat it." if this is the case and the fact is that a manufacturer is producing vehicles that within the industry are known to attract vermin, this must be inspected. I'm driving a car with giant lithium batteries, which if shorted could easily cause fire and death. Please don't let this go unaddressed. |
| Category | Electrical System |
| Date | Sep 17, 2019 |
| State | NV |
| Description | When in motion driving the blind spot detection safety function flashed warnings when there are no cars in the blind spot. Then if malfunctioning does not detect a car in the blind spot, I have video showing the problem which usually happen when the outside temp is over 100. The dealer was unable to duplicate. |
| Category | Electronic Stability Control, Suspension, Vehicle Speed Control |
| Date | Sep 16, 2019 |
| State | SC |
| Description | I purchased my vehicle 10/29/18 and its been a great vehicle til about july 2019. I have taken it to the dealership for them to fix a clicking noise in the front left side and everytime they change a bunch of parts but dont fix it. Now its a loud squeeking noise everytime I back out my driveway or pull off in drive. Ive taken 3 times and they cant figure out what it is. Ive have to rent a vehicle and the dealer also let me use a 2 door loaner knowing I have 4 kids. They keep saying bring it back monday. Well thats only 1 problem. 3 times already when I put my car in reverse my backup camera comes on but dont go off when I put it in drive. So while im driving down the road my backup camera is on and is very distracting and dangerous. This past weekend my husband was driving while we were going somewhere, well we were in traffic on a very steep hill so he had to stop. When he went to step on the gas to go the car wouldnt go. It was like the car wasnt getting signal that the car was in drive. It was very scary. So many problems with this vehicle and the reason I purchase the 2018 pacifica was because I heard it was a good car and dependable as I have 4 children that I have to get to and from school , doctors and sports. I really hope someone there at chrysler can help me out. |
| Category | Electrical System, Unknown Or Other |
| Date | Sep 09, 2019 |
| State | NV |
| Description | I was at a stop sign. With out any warning my 2018 pacifica shut down. The knob to turn from park to drive or reverse started turnning by itself and then it shut off completely. A couple of seconds later, the van restarted and it said to press the ignition button to start the vehicle. I was at an intersection with the car on drive when the vehicle shut off. |
| Category | Electrical System, Electronic Stability Control, Service Brakes |
| Date | Sep 08, 2019 |
| State | IL |
| Description | Van will randomly not start after just being driven. Dash board lights up and engine clicks but will not turn over. Several messages come up for service. (see pictures attached.) has happened once before about 2 weeks ago and there's no explanation as to why it started back up after about an hour of problem solving. Battery was fine. Headlights, horn, inside lights and radio all worked fine. When clicking on parking brake button, the lights flash on the dash and can hear clicks but won't turn on the brake. |
| Category | Power Train, Unknown Or Other |
| Date | Sep 07, 2019 |
| State | VA |
| Description | There are two issues: 1) on city streets when turning the vehicle will not accelerate when putting pressure on the accelerator. There is no revving of the motor, no resistance on the accelerator. Feels like the van is shutting off (but it isn't). I can push the accelerator all the way down with no increase of speed. This lasts about 4 seconds. It has happened 3 times 2) the vehicle will violently shift at low speeds. 10-15mph. The vehicle acts like it is searching for the gear (slowing) and then shifts hard! Feels like you are being hit from behind. This happens on all streets and at all times (turning, going straight) star case is open with fiat. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Sep 04, 2019 |
| State | GA |
| Description | On august 7, while I was driving on a state highway, around 30 mph, my van suddenly stopped and would not start again. I was stuck in the middle of the road for about 5 minutes while the car made noises and the check engine lights and other dashboard warnings flashed. After a few minutes I was able to restart my car to move it to a safe location. My "micromechanic" engine light reader gave me codes u0401 and u0100, lost communication with ecm/pcm and invalid data received from ecm/pcm- and said the car was unsafe to drive. I had it towed to the dealership. After about a week, the dealership said they rebooted the computer and test drove the car about 15 miles and it was working again. They said it was safe for me to drive and had me pick it up. I had the car back for 10 days. On august 22, I was attempting to leave work. The car was stationary in the parking garage. When I started my car, the same thing happened - it began flashing and beeping. I was unable to turn the car off or move the car. When I pushed the ignition button instead of turning the car off it would re-cycle and begin beeping again. I ran the micromechanic and it gave me the same codes u0100 and u0401 dealing with ecm and pcm. I had to stay with the car 2. 5 hours to wait for the tow truck and the entire time it beeped and flashed - I was unable to turn it off. I had it towed back to the same dealership, where it still is currently. Both times this occurred the car was not charged electrically but had gasoline fuel. |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Sep 01, 2019 |
| State | MD |
| Description | Power will be loss including radio frequently. When driving at low speeds such as in traffic the engine will stall and jerk. |
| Category | Structure:body:door |
| Date | Aug 26, 2019 |
| State | MI |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact stated that the rear driver's side sliding door failed to function properly. The contact stated that while retrieving her dog from the backseat, the sliding door began to close. The contact was unaware as to whether she depressed the sliding door button or not. The contact's husband had to manually pull the door back while the door was crushing her left arm. The contact sustained minor injuries to her left arm, soreness and bruising; however, no medical attention was needed. There were no warning lights illuminated related to the failure. The contact had not notified a dealer or a manufacturer of the vehicle failure. The vehicle had not been diagnosed or repaired. The failure mileage was approximately 8,700. *dt*jb *dt*jb *tr |
| Category | Power Train |
| Date | Aug 21, 2019 |
| State | IL |
| Description | When I am accelerating, the vehicle is slipping 30-40 mph, almost like a violent jolt. (at times seems like someone is rear ending us) I have brought it 2 dealerships, 1 said it couldn't duplicate the issue, the other dealership said it's a normal feature of the car. This makes me extremely concerned for the safety of my family. This has happened numerous time (like every day) I have brought the vehicle in twice now, last on 8/16 |
| Category | Hybrid Propulsion System: Inverter |
| Date | Aug 20, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2019 (na) chrysler pacifica hybrid. While driving approximately 70-75 mph, the check charging system warning indicator illuminated and the vehicle lost power. The contact was unable to restart the vehicle. The vehicle was towed to chapman chrysler (930 auto show dr, henderson, nv 89014, (702) 558-3000) where it was diagnosed that the power inverter module failed. The vehicle was repaired but took 4-weeks to receive my vehicle back from the dealership. The manufacturer was contacted and provided case number: 59636895. The approximate failure mileage was 12,715. *tr*jb |
| Category | Vehicle Speed Control |
| Date | Aug 17, 2019 |
| State | VA |
| Description | I've had it happen twice now where the cruise control was set to around 64 mph, and when going downhill, the transmission down shifted. However, the car then accelerated beyond 70 mph both times, and didn't let go of the accelerator until I turned the cruise control off. |
| Category | Electrical System, Engine |
| Date | Aug 08, 2019 |
| State | FL |
| Description | Purchased 2018 chrysler pacifica limited in march 2019. Within 2 weeks, two electrical recalls and failure of safety locks and autistic 3yr locked in car. Turned car on with ac to cool, took daughter out and put in carseat, closed door and driver door locked. Had spare in house. Serviced at dealership and told all fine. Three weeks later, sunroof would not close, and daughter locked in car again for over 30 minutes. Grandmother had to bring spare key to publix. Service once again said all was fine. Safety locks, we were told, would not lock if key was in car which it was. Serious safety issue for my daughter and there has been times engine shut down. *as *tr |
| Category | Electrical System, Visibility/wiper |
| Date | Aug 02, 2019 |
| State | NY |
| Description | While driving on a highway during pouring rain, with wipers on high and head lights on, dash and touch screen went off/black for up to 15 minutes then turned back on again. This occurred three times while driving. I was unable to pull over on the thruway and was unable to assess if my head lights were affected as well. We had been driving about an hour when this occurred. The car had been charged fully before beginning our travels that day. |
| Category | Electrical System, Electronic Stability Control, Electrical System, Electronic Stability Control |
| Date | Aug 02, 2019 |
| State | NY |
| Description | While car parked, turned car on, car stuck in "run" position, unable to change gears, unable to turn car off. |
| Category | Electrical System, Electronic Stability Control |
| Date | Aug 01, 2019 |
| State | NY |
| Description | While car parked, turned on car, car stuck in "run" position, unable to change gears, unable to turn car off. |
| Category | Electrical System, Electronic Stability Control |
| Date | Aug 01, 2019 |
| State | NY |
| Description | While car parked, turn car on, car stuck in "run" position, unable to change gears, unable to turn car off. (has occurred more than three dates/times). |
| Category | Electronic Stability Control, Vehicle Speed Control |
| Date | Jul 25, 2019 |
| State | GA |
| Description | Car stops and sometimes it doesn't turn on |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Jul 23, 2019 |
| State | VA |
| Description | Metallic buzzing / vibration during moderate acceleration. Occurs occasionally around 30 to 35 mph but also at higher speeds. Vehicle has been at dealership multiple times where the belly heat shield was replaced, rocks were removed from the heat shield, undercarriage was inspected and parts secured, and most recently the entire transmission was replaced. All of the work has been performed under warranty as the vehicle only just passed 20,000 miles. Even after the transmission was replaced the buzzing sound continues as before resulting in another trip to the dealer. There have been no issues with the operation of the vehicle yet but I am concerned that the buzzing / vibration is indicative of a future issue that would render the vehicle inoperable. |
| Category | Electrical System |
| Date | Jul 22, 2019 |
| State | MO |
| Description | The electronics through uconnect shut off randomly or will not all work randomly. We have had the software updated by ourselves and the dealership on multiple occasions. While driving or in park. Next, our dash lights would not go off one night no matter what we did to shut them off and ended up killing the battery by morning. |
| Category | Electrical System, Structure:body:door |
| Date | Jul 22, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2018 chrysler pacifica. When the vehicle was purchased, it was modified with a side entry ramp; however, the automatic sliding door and ramp malfunctioned several times and failed to open. During the recent failure, the door failed to open and fell off. The door fell off twice and was damaged. Mobilityworks 2(727 st johns bluff rd s, jacksonville, fl 32246) stated that the contact was responsible for the damage and wanted to charge the contact for the repairs. The manufacturer of the sliding door (braun ability) checked with their chain of command and informed the contact that they would not cover the repairs. The vehicle was also taken to jacksonville chrysler dodge jeep ram arlington (11101 nurseryfields dr, jacksonville, fl 32256, (904) 493-0000) and they reprogrammed the vehicle software. The failure mileage was 9,747. *tr |
| Category | Structure:body |
| Date | Jul 22, 2019 |
| State | VA |
| Description | The automatic sliding side doors(and probably the automatic rear lift gate) do not stop if something -- like an arm or a little kid -- is blocking it. It could crush someone to death. Also, the regular driver's door is so heavy and it is not weighted properly to stop at certain increments so I almost severed my leg when it slammed shut on me. *dt *tr *dt *tr *tr |
| Category | Unknown Or Other |
| Date | Jul 22, 2019 |
| State | MO |
| Description | The transmission has slipped and/or jerked on multiple occasions. As many as 50. When driving from a stop it will not go into gear for several seconds or will jerk into gear. While putting in park it will jerk causing it to jump forward which could lead to an accident. |
| Category | Power Train |
| Date | Jul 18, 2019 |
| State | IL |
| Description | When driving forward speed around 10-20 miles an hour or 1500 -1750 rpm, the transmission will shift extremely hard (it feels like someone is hitting the car from behind-it is a violent shift). I have taken this vehicle in several times since purchasing new in february 2018. Theis occurs two to three times a day or even more during the week. I have experienced this issue pulling forward from my drive way to getting on the highway and accelerating. I have taken it to the dealership and they have done flash resets several times with no success. I think having a brandnew vehicle doing this is unacceptable and very dangerous with the violent shifting. I was told the new 9 speed transmissions all are having this type of issue. |
| Category | Electronic Stability Control |
| Date | Jul 12, 2019 |
| State | NC |
| Description | We have rented a chrysler car for 1 day from budget rentals to take us from raleigh, nc to dulles airport, va. We drove the car to dc. We did setup the cruise control on 76 speed in 70 mph zone. The police stopped us on the I-95 in va and gave us a speeding ticket, according to him, we are driving in 86 mph. We did not realize the speed because not too many cars around, driving around 3am. We were so surprised about that ticket and how could this even happen. We thought that we were mistakenly reading the odometer readings. We received the ticket with reckless driving of 86/70 mph. We took deep breath and started driving again. We said ok let's setup the cruise control this time to 75 and watch it carefully. Within less than 20 seconds from setting up the cruise control, another police stopped us with speed of 85/70 mph, reckless driving. We had no idea what is going on. The two tickets were about 5 miles apart on the I-95, va. We decided this time not to use the cruise control and follow the cars flow around us. We did that for the rest of the trip, driving without the cruise control. All of the previous problems were nothing in comparison to the following. As we driving in va, around 7am where many cars on the I-95 to follow their pattern. We said let's just setup the cruise control for few seconds and compare it to the cars beside us. We setup the cruise on 75, we noticed a significant speed increase. I pushed the brakes, it did not stop this time. The car was driving in higher speed. While I was trying to act as fast as I could, I pushed the brakes and switched the stick from d to n. I tried to disable the cruise control this time, it did not work. We parked in a near gas station, took deep breath, turned off the car, went to the bathroom and got back on the road. Thankfully, the cruise control was disabled. |
| Category | Electrical System, Engine, Steering |
| Date | Jul 10, 2019 |
| State | OK |
| Description | Multiple engine stalls when slowing to turn or stop, at least 9 times. The engine dies, you have to come to a complete stop to be able to restart the engine. This has happened while turning, while coming to a stop sign or stop light and just while slowing down. One instance of the brakes and steering locking up as I tried to stop at a red light. I was not able to stop and ran through the red light. I had no steering or brakes. When I did come to a stop, I tried to back up to get out of the middle the road and the gear shift was also locked up. The van has a been in for service 5 times and 49 days so far and currently has been at the dealership service department since june 11. Took van in 6/5/2019 to comply with recall v53 and on 6/11/2019 the engine stalled again. I have documents I wanted to upload but they exceeded the 5mb limit. Also in the "affected parts" section I wanted to select "brakes" in addition to the steering, engine and electrical but I was not able to add another selection. |
| Category | Power Train |
| Date | Jul 10, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2018 chrysler pacifica. While driving 15 mph, the vehicle jerked back and forth without warning. The failure recurred several times. The vehicle was taken to autonation chrysler dodge jeep ram pembroke pines (954-446-8775, located at 13601 pines boulevard, pembroke pines, fl 33027), but the failure could not be duplicated. The manufacturer was made aware of the failure and did not assist. The failure recurred and the vehicle was taken to an unknown dealer. The dealer could not duplicate the failure and the vehicle was not repaired. The failure mileage was unknown. |
| Category | Electrical System, Electronic Stability Control |
| Date | Jul 08, 2019 |
| State | TX |
| Description | While stopped at a red light, the auto stop engaged. When taking the foot off the brake to disengage auto stop, the vehicle stalled out in the middle of the road. Multiple attempts were made to restart the vehicle. Hazard lights were enabled; however, the entire vehicle eventually shut down, including the hazard lights. This vehicle had been driving on the highway and city streets for the previous 20 minutes without any indication of the impending failure. Dealership service department initially believes fault lies with the battery, but how did the car get 20 minutes from home on a dead battery??? |
| Category | Engine, Service Brakes |
| Date | Jul 07, 2019 |
| State | SC |
| Description | Coming home from church, a neighbor was out washing his car, as he moved toward the road I began to apply the brakes and the engine sped up to a higher speed. After I stopped the car, I looked down to see my right shoe was on both pedals. This had happened three times before. My son went out and checked the brake fluid and found it at the minimum level. He topped it off to the maximum level. My son believes that will take care of the problem. But reporting it might be better for others. Since I had taken it into chrysler a couple of weeks ago and they said they had preformed a 32 point safety inspection, I did not see how the could have missed the low brake fluid, or have not topped it off. It seems the brake pedal is up higher than the gas pedal by several inches when the car is first started, but after several miles - more than 11 miles - it loses the height it started with. The vehicle was moving at less than 20 mph on a subdivision street. This had happened three times before, while pulling into a parking place or driveway, moving at low speed. Each tim after having driven a longer distance than normal. Over 11 miles. The brake pedal had gone lower to the floor and was at or below the level of the gas pedal. If this is to be expected, the brake and gas pedal are much too close together, only 3 inches between them, and this is then a problem. |
| Category | Electrical System, Engine |
| Date | Jul 06, 2019 |
| State | FL |
| Description | When stopped at a stoplight, my car used the stop/start function. When I tried to accelerate, the car stalled and wouldn't let me turn it back on or turn the dial to move it to neutral. It stayed like that for a couple minutes and then I was able to start it, but now I have a light on my dashboard indicating that the stop/start isn't available. I was traveling 500 miles from home on vacation with my family. |
| Category | Electrical System, Engine, Power Train |
| Date | Jun 30, 2019 |
| State | CA |
| Description | The minivan began to have a message on the dash board indicating the driver to shift to p and restart the car while the car was in motion. The car proceeded to decelerate without the driver pressing on the brakes. This has happened three times. Once, it was while the car was driving on the highway and the deceleration began. The driver had to pull off to the off ramp to exit and the car stalled. The second time the car was stopped while waiting for a stop light to turn green and it won't restart. The third time happened when the car was on the highway about to get off to the off ramp and the stalling began. Chrysler kept saying that the problem was resolved when we brought the car to the dealer but it kept happening. Also, the main screen keeps going blank for the dvd player and you are not able to utilize that function. We were told the problem was resolved when we took the car to the dealer but it continued after each fix. All of these repairs are on chrysler database. |
| Category | Engine |
| Date | Jun 30, 2019 |
| State | FL |
| Description | We were on a road trip from florida to virginia to buffalo. On our trip from virginia to buffalo on june 26th while driving at 70 miles an hour on the 99 in pennsylvania the car stalled and we were forced to pull off the road barely made it as the car lost all power. Had the van towed to a dealer in altoona pa. When the car arrived at the dealership it started right up for him. He then proceeded to reset the engine light and send us on our way. He said have a safe trip. We drove about 60 miles in the car did exactly the same thing at 65 miles an hour again barely getting off the road. My husband was driving at that time and turn the car off open the door and tried to start it it did start. We cautiously proceeded on our way and again the same thing happened at the next 60 mile range of our trip. He did the same thing and it started up. We then drove the next 130 miles with no incidents but the engine light was on when we arrived in buffalo we proceeded to take the vehicle to west herr dodge where it's still remains today. They have no idea what is wrong with this vehicle and I am wondering how the hell I'm ever going to get this back to florida another 1200 miles. Driving at those 200 miles from altoona pennsylvania was the worst driving experience I've ever had in my life. We are still waiting on the vehicle and if I get a case number from the dealer when he repairs it or tells me it is repaired I will let you know we did have this vehicle to three different dealerships to in virginia and the one in altoona pa. They all reset the engine light and sent us on our way. |
| Category | Steering |
| Date | Jun 28, 2019 |
| State | VA |
| Description | I was driving a 4 lane rd. At approximately 35 mph when I had a complete loss of electrical steering control. Very similar to what I saw reported to ntsa. We were able to wrestle the car into a business parking lot. Restarted the car without the electrical system returning. A red steering wheel with! Appeared on the dash. After approximately five minutes, during which time we contacted the local chrysler dealership. We restarted the car and all the electrical processes including steering worked. The car was taken to the dealership, they checked the computer system and confirmed the loss of electric connection. We were also informed that everything at this time is now working correctly. One week prior, the safety recall had been completed and this was checked and found to be correctly done. We are driving the vehicle again with some trepidation. |
| Category | Electrical System, Fuel/propulsion System, Steering |
| Date | Jun 21, 2019 |
| State | MO |
| Description | Was traveling at highway speeds until road construction slowed everything down to stop-and-go. After about 10 minutes of this, we were about to go again and the car just stopped. Nothing was working. Called chrysler dealership in st louis where we leased the car. They told us there was a way to release the car so we could push it off the highway. Didn't work. Finally had car towed to chrysler dealership in springfield, il. When we got back to st louis, found a safety recall letter: v53/nhtsa19v-348. Am enclosing repair sheets. |
| Category | Electrical System, Engine |
| Date | Jun 18, 2019 |
| State | WA |
| Description | The start/stop fuel economy system does not work. I have taken it to the shop 3 times to get this repaired. Once to have them identify the problem, then order replacement battery. Twice a new battery has been installed and the system still does not work. I have approximately 3000 miles on this vehicle and it has never worked after the initial test drive. The dash board gives various reasons why it can't work but none of these conditions or situations but none seem related to actual, current operation of the car: engine is not warmed up or the steering wheel turned to sharply. I purchased the vehicle with 60 miles on the odometer in august 2018. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Jun 15, 2019 |
| State | TX |
| Description | Phev van was charging overnight while plugged into house outlet (110v) using manufacturer supplied charging cable. At around 7 am we heard an explosion and found the van burning in our driveway. Vehicle was quickly engulfed in flames. Fire truck put it out after arriving (~5-6 minutes, I think). No one was injured, in or near the car when it happened. A nest camera across the street showed that the vehicle was smoking prior to the explosion. *bf*jb *dt *dt*dt information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).*jb *tr |
| Category | Electrical System, Engine |
| Date | Jun 12, 2019 |
| State | PA |
| Description | The vehicle has 9700 miles on the od. As it was slowing for a stop as it was still in motion the traction control light came on and the engine shut off forcing the vehicle to abruptly stop. The vehicle had to be placed into park and turned back on to continue. |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Jun 12, 2019 |
| State | VA |
| Description | Electrical and sensor issues. When my 2018 pacifica is started in the morning I receive a fcw (front crash warning) after driving approximately one half mile and stopping at a stop light near my house. I have the gas saver on and my van will usually shut off. When I stop at the light, the console will flash fcw when no objects are in front or near me as well as two other censors flashing. The van completely shuts down and then flashes "start stop required". I then have to place the vehicle in park, turn it off, restart it, then shift back to drive all while in at an intersection. This has happened at least 12 times and creates a risk of being rear-ended. Since we purchased the van in august 2018, we have had: the uconnect center replaced on september 7 2018, the radio improperly activated or turned off incorrectly completely draining the battery requiring tow and service on april 12 2019, and the fcw was supposedly repaired on may 21 2019. Although it was "fixed" the fcw alert has occurred 3 times since it was returned less than 3 weeks prior. |
| Category | Electrical System, Equipment |
| Date | May 29, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact received notification of nhtsa campaign numbers: 19v348000 (electrical system) and 18v395000 (electrical system, equipment). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. Jacksonville chrysler dodge jeep ram arlington (9600 atlantic blvd, jacksonville, fl 32225, (877) 677-5782) was contacted and confirmed that the parts were not available for the recall remedies. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Engine |
| Date | May 26, 2019 |
| State | WA |
| Description | On may 25, 2019, as I was driving on a highway at about 40 mph with two little children in the car, my chrysler pacifica suddenly stalled and the engine died. Two error messages came up: one a picture of a battery and one a picture of a turtle. The car died in the middle of the highway and it was extremely dangerous, especially in rainy conditions. I had to wait for a tow truck in rain and in dangerous conditions to get it towed to the dealership. The engine would not engage even after being jump started. |
| Category | Power Train |
| Date | May 26, 2019 |
| State | NH |
| Description | Sept 2018 at approximately 9000 miles: complete loss of power while driving. All systems relayed error messages such as "power steering not available." lost power steering and power brakes. Car could not be put in neutral or park or restarted. The vehicle was towed to the shop where they replaced the transmission. In december the car began having issues with the auto start/stop causing the car to lose power while stopped at a light. It was worked on 3 times for this over the next several months, to date there have not been any issue of this reoccurring. In may 2019 at 18000 miles it was returned to the shop for a whining sound in the transmission and they replaced the transmission again. |
| Category | Engine, Fuel/propulsion System, Vehicle Speed Control |
| Date | May 25, 2019 |
| State | IL |
| Description | I was driving the vehicle with my family. We had already used up the charge for the electric engine and the vehicle was operating in the hybrid engine. I had the adaptive cruise control set at 72 mph and I accelerated to 75 mph to change lanes to the right. As I accelerated, several alarms and warnings appeared on the driver's dashboard. They included 'service hybrid system', a red wrench with a red lighting bolt through it and the orange engine and battery icons. After the alarms sounded, a message appeared saying 'shift vehicle to park'. When I tried to press the accelerator, nothing happened and it seemed that the engine had stalled. I was able to coast to the shoulder of the highway, break the vehicle and turn on my flashers. After we stopped, I put the vehicle in park, shut the vehicle off, and restarted it. After restarting the vehicle, the orange engine warning light remained on. My family and I were able to travel back home but took back roads rather than the highway. |
| Category | Unknown Or Other |
| Date | May 22, 2019 |
| State | CA |
| Description | Lift-gate spoiler flew off while driving on freeway in april 2019 on our pacifica hybrid with 17,000 mileage. The spoiler is a big plastic cover glued and clapped to the foundation. For some reason, the glue or other mechanism connecting it to the foundation was defective and the strong wind going through the spoiler broke the claps. It did not cause some damage for this incidents. But it is a safety concern that some car may be hit by the spoiler when it flew off. |
| Category | Electrical System |
| Date | May 21, 2019 |
| State | AL |
| Description | Driver's side sliding door repeatedly reopens and fails to close while the vehicle is stationary. This failure occurs intermittently and seems to coincide with a clicking noise that comes from under the dash at highway speed. |
| Category | Power Train, Suspension |
| Date | May 21, 2019 |
| State | MI |
| Description | Tl* the contact owns a 2018 chrysler pacifica. While driving 25 mph, the contact heard a loud abnormal noise. The contact was able to park the vehicle on the side of the road. While she was exiting the vehicle, the contact noticed that the front driver's side wheel was turned completely to the left. The vehicle was towed to orchard chrysler dodge jeep ram (located at 64600 van dyke, washington, mi 48095, (586) 430-5086) where it was diagnosed that the tie rod and axles needed to be replaced. The contact stated that the vehicle was repaired per an unknown recall. The manufacturer was notified. The failure mileage was 9,605. *bf consumer stated after the accident, there was a recall on the right side tie rod. Consumer wants to know if the left side is defective.*jb |
| Category | Power Train |
| Date | May 21, 2019 |
| State | TX |
| Description | Takara recall. While taking off from a stop my transmission shifts into a gear very hard. It makes a load bang and you can feel it. It feels like you got hit. It seems to be getting worse. |
| Category | Engine |
| Date | May 20, 2019 |
| State | UT |
| Description | I returned home and turned off my car and shut the garage door. My purse with my keys was still in the car. I came downstairs 45 minutes later and heard the car running in the garage. I don't know how long it was running with the garage door shut, but it terrified me. I have no idea how it was started. I did not use remote start, since the keys were in the car. |
| Category | Electrical System, Fuel/propulsion System, Power Train |
| Date | May 13, 2019 |
| State | TN |
| Description | Similar frustrating experience here for the 2019 pacifica hybrid limited. Bought brand new in dec. 2018. Now only 2,000 miles on it, the minivan rattled on startup (with 60% charged) and could barely accelerate when I tried merging into a main road. The vehicle put itself into a low-speed mode (aka the famous 'red turtle mode'), and then would no longer accelerate at all! Fortunately, I was able to pull over into a parking lot. Unable to fix the issue by putting into 'p' gear, had to completely turn off, lock the vehicle, then came back to start the vehicle to recover the power. However, the engine light still left on. After visiting the dealership, they decided to replace the high voltage battery. It took more than 40 days for the whole process. It's far from the ending of this terrible experience since multiple faults came after picking up the vehicle. Within one week after picking up the vehicle, we experienced another engine light on and one new warning light 'service hybrid electric vehicle system' (a red electrical wrench symbol). Both lights ended up with disappearing themselves after driving some distance. Lastly, we experienced more than three times entertainment systems automatically turned off then back on without any clue. These happened twice while I was cruising on the highway, and once happened in the parking lot while I was backing into the parking lot. |
| Category | Electrical System, Engine |
| Date | May 12, 2019 |
| State | MI |
| Description | On 05-11-2019 my 2018 (purchased nov. 2018) chrysler pacifica touring l plus van was stationary in my driveway (7,000 miles). Vehicle would not start. Vehicle began giving erratic dash displays, for example it advised that the car was not in park. It advised that the gear shift need service. Despite not ever turning on, the vehicle as clearly having a complete electrical meltdown. The windshield wipers engaged. Then none of the buttons on the fob, nor in the car were responding. Within a few minutes the entire car died. No electrical response. Had it towed to dealership today. Waiting to hear on diagnosis. |
| Category | Seat Belts |
| Date | May 09, 2019 |
| State | NY |
| Description | The safety pull on the seat belt did not let up when unbuckling. It forced my daughter into almost suffocation and ultimately needed to be cut (back row, passenger side). I've now noticed that the middle row, middle seat (8 seater) has a similar issue. It continues to tighten and does not let up on, what seemingly should be a safety feature. See attached pictures |
| Category | Service Brakes |
| Date | May 08, 2019 |
| State | NY |
| Description | Was parking my car using park assist feature. The car speed up and crashed the rear bumper into another car. |
| Category | Suspension |
| Date | May 01, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2018 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 19v143000 (suspension). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bravo chrysler dodge jeep ram of alhambra (located at 1100 w main st, alhambra, ca 91801, (626) 283-5212) was contacted and confirmed that the part was not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Steering |
| Date | Apr 28, 2019 |
| State | MI |
| Description | Power steering losses all assistance and its very hard to handle the vehicle . Message shows up on driver display that say power steering system is not available. This has happen numerous times while driving from 20 to 50 mph and some times while stopped. Vehicle has 19k miles on it. Has been at the dealer 2 times and heading back a third time within the last 2 weeks for the same problem. First they changed the gear rack 19001012 and eps module returned vehicle. Did not even leave the dealership parking lot and the problem was back. Returned vehicle for another service and this time they changed eps wiring harness. Had the vehicle for 3 days and problem is back, taking back to the dealership for the 3rd time. The loss of power steering assist is a major safety issue and will lead to an accident and maybe even death. |
| Category | Electrical System, Engine |
| Date | Apr 27, 2019 |
| State | NV |
| Description | Driving from san francisco to las vegas at 70 mph the engine stopped. We were able to get off the expressway under some duress. We called emergency responders but after 30 to 40 minutes the car started again. A part was ordered (energy inverter modem) but has not arrived in almost three months. Afraid to use car out of town. |
| Category | Engine |
| Date | Apr 26, 2019 |
| State | CA |
| Description | When driving and stopping at a signal, engine goes into auto start/stop, chimes with error, and must do a manual restart by placing into park. Has done this many times and could be very dangerous if stopped in an intersection. The only remedy is to start engine and turn off auto start/stop. |
| Category | Suspension |
| Date | Apr 25, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact received notification of nhtsa campaign number: 19v143000 (suspension). The contact called seaside chrysler dodge jeep ram at 831-394-6666 (located at 3 geary plaza, seaside, ca 93955) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available. *dt |
| Category | Engine |
| Date | Apr 23, 2019 |
| State | NV |
| Description | On two occasions, the vehicle has stalled at a stop light with the auto stop/start disengaged. On both occasions, the vehicle information system said to put the vehicle into park and restart it. I've checked with the dealer and they have never heard of the issue before. |
| Category | Steering, Suspension |
| Date | Apr 17, 2019 |
| State | IL |
| Description | Fiat/chrysler will not give me a time frame as to when recall v15 (right ball joint issue). I have called several dealerships and chrysler corporate and they cannot give me any more information other than "we will let you know". There is no time frame whatsoever. Currently my vans ball joint is bad and making clunking noises and they will not address this concern regarding a time frame for a fix for it. |
| Category | Vehicle Speed Control:cruise Control |
| Date | Apr 17, 2019 |
| State | OH |
| Description | 2018 chrysler pacifica limited. Consumer writes in regards to issues with active cruise control (acc). *ld the consumer stated the acc was not reliable if the vehicle was on a slight incline or slight decline relative to the target vehicle. The dash does not show the presence of a vehicle ahead. *js |
| Category | Unknown Or Other |
| Date | Apr 16, 2019 |
| State | IN |
| Description | The drivers screen (navigation , back up camera, dvd,etc) freezes regularly. This means that often the backup camera is unavailable, at times the movie shows even while driving. I have reported it several times to chrysler's uconnect team with no resolution. My case manager is no longer answering my calls. I have videos of the malfunction. The dealership has asked me to bring the car in 5 times already, with no resolution, but their 'plan' is to just have me keep bringing it in but said they cannot replace the screen/device. It is a safety issue that I cannot reliably access my rear camera or change applications. I have videos of multiple imstamces |
| Category | Steering, Suspension, Wheels |
| Date | Apr 13, 2019 |
| State | NY |
| Description | Loose feeling in front end while driving the car and going over bumps in the road,had vehicle serviced 4 times by 2 service places,the noise still exists and I am concerned something will happen driving my car so I have rented a vehicle a few times to make sure of mine and my family's safety,this issue has been going on for 2 to 3 months now and every technician can't seem to duplicate the noise that we feel when going over bumps,it almost feels like something is bobbling around under the car,this issue also affects the steering when making a left turn and it makes some sort of rubbing or knocking noise,this has been so frustrating and I am concerned that something will happen if I don't get this car fixed,I hope someone out there can help me,[xxx] 4/13/19,thank you. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Unknown Or Other |
| Date | Apr 08, 2019 |
| State | CA |
| Description | Whej I'm driving the van it shuts off while it's in drive. A alert comes on saying something related to fcc. I try to take a pic but it goes away quickly. It's happened at stops and while moving. Very scary. Chrysler acts as though they don't want me to bring the car in. Very dangerous and scary. I don't want to drive it. This vehicle is my daughters wheelchair van with less then 3000 miles on it. |
| Category | Electronic Stability Control |
| Date | Apr 05, 2019 |
| State | NJ |
| Description | Two incidents which happened within 4 months of each other. I have had the car less than 9 months. Most recent was april 3rd, 2019. I was waiting at a traffic light when I went to let my foot off the brake to drive when all of sudden the car stalled. An alert came up on the screen to tell me the there was an issue with the electronic stability control. I had to turn the car off and back on again to get it to drive. I had two small children in the car both times it has happen. It's my only car. It says there is no recall for this. When you google this problem though apparently it's very common with this van and chrysler has no fix. Many people had this happen to them while the car was in motion. This is extremely concerning & you should demand chrysler fix this issue please. |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Apr 03, 2019 |
| State | PA |
| Description | We bought the car as a certified used car from a dealership in february, 2019. The car is a 2018, and had 22,000 miles at time of purchase. The car first stalled in late march, 2019. It stalled while at a red light, and cars had to be directed around the car. My child was in the car with me at the time. An error message appeared with something regarding the stability control. Since that first time, the car has stalled at a light 2 more times. We are bringing the car back to the dealer for service. When we called to let the dealer know the issue, they said they've never heard of this happening. I find that hard to believe with so many similar complaints. I am very concerned that this is a known issue that is not being addressed. |
| Category | Unknown Or Other |
| Date | Apr 02, 2019 |
| State | FL |
| Description | I was driving down the street and the vehicle just shut off. A light for lane assist came on that said seek service asap. It went right back out though. I immediately scheduled it to be checked out. The dealership in hermitage, pennsylvania said they had another woman with same vehicle and same problem. They were waiting on a recall to know how to fix it. Upon returning to florida, I also went to the dealership I bought the vehicle from. The service manager had never heard of this problem. However, we informed him we had looked it up on line and this has been an ongoing problem for several years now. |
| Category | Air Bags |
| Date | Apr 01, 2019 |
| State | CT |
| Description | Tl* the contact owned a 2008 chrysler 300. While driving approximately 38 mph, the contact's vehicle crashed into a second vehicle. The front end of the contact's vehicle was severely damaged, but the air bags did not deploy. The driver sustained an injured left shoulder, which did not require medical attention. The vehicle was destroyed and towed away. A police report was filed. The dealer and manufacturer were not notified of the failure. The contact indicated that the vehicle was serviced per nhtsa campaign number: 16v352000 (air bags) in 2016 and had the air bag inflater replaced. The failure mileage was 79,163. *dt*jb |
| Category | Engine |
| Date | Mar 31, 2019 |
| State | CA |
| Description | Vehicle auto shutdown and will not restart at stop light. Lifting foot off brake pedal will not have the vehicle disable the fuel saving auto shutdown and vehicle will not restart. Forward collision warning light comes on and audible alarms active. Must do a complete restart of the vehicle engaging brake pedal and push button start. |
| Category | Engine |
| Date | Mar 30, 2019 |
| State | IL |
| Description | Automatic restart feature stalls the car after the feature turns off engine and driver tries to drive again. If car has not been running for a long time, then at first stop (stop sign or stop light) the automatic restart feature will turn off the engine as expected but when driver tries to drive again, the engine stalls. Driver forced to put car into park and use start/stop button to completely restart the engine. This is a dangerous issue as the car stalls completely and puts driver at risk of getting rear-ended since car will not move when light turns green. There is no way to permanently disable this automatic restart feature, so driver must remember to do it manually by pushing a dash button with a on it..... Else the car will stall at first stop. |
| Category | Steering |
| Date | Mar 26, 2019 |
| State | ME |
| Description | 2018 chrysler touring l plus purchased 4/23/2018. On 3/25/2019, while driving on a clear dry road in late afternoon at 50 miles/hour on a main road leading into our city, the steering suddenly turned hard right (could not control it) and the vehicle went off the road. No injuries (side airbags deployed), but significant damage to vehicle. It may be a total loss. It's unbelievable that nobody was killed or hardly physically injured, but both driver and passenger (a very young child) are traumatized by the experience with this new vehicle. *dt*jb |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Mar 25, 2019 |
| State | WA |
| Description | 2018 chrysler pacifica lost power due to the torque convertor locking up I know because I have the freeze frame data in a snap on zeus using the 18. 4 software. It was moving at 39 miles an hour when the transmission locked up. Code in freeze frame is p061b internal control module torque calculation performance. This is a gsa government lease vehicle. This vehicle has only 6,617 miles on it. It is in a repair shop in everett washington this vehicle will be in the shop for two more weeks. Chrysler has engineers coming out to look at the failure because they are unable to figure out what went wrong. The failure took place at 9pm on monday march 18, 2019 on a two lane road the driver was able to pull off the road and park it in a independent repair shop and uber home that night. When I went out to investigate the next morning waiting for the tow truck to show up I got data from the vehicle and a vehicle health report. That be attach to the email. If the vehicle was on the freeway things would have been much worst. The vehicle health report will say 2017 pacifica I had to lie to the scan tool in order to get the data out of it. This is a 2018 for sure if there a recall for this can I get credit for just say vehicle fleet manager at northwest fisheries science center discover a fault issue with this car. Thanks for your time.*dt transmission repaired invoice attached.*jb *dt document #xxxxxxxx ('parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).'*jb |
| Category | Unknown Or Other |
| Date | Mar 25, 2019 |
| State | SC |
| Description | We arrived home from the grocery store, I parked the car in the garage turned it off and began unloading the groceries. About 2 am thursday, the indoor security system went off, saying "alert carbon monixide." I then went out to the garage and found the engine had been running for several hours. The hood of the car was too hot to touch. I then shut off the engine and opened the garage door to begin airing out the garage. Then got my wife up and began airing out the house. My daughter came over and continued opening windows to air out the upper floor of the house. I have no idea why the engine restarted or why it remained running for so long. I have since realized the spare car 'key' was hanging just on the other side of the wall to the garage, well within the 5 feet from the vehicle, which is necessary for the car to know the key is nearby, allowing the doors to be opened, etc. I took the car out the first time after the incident, the trip information said the car had driven a total of 120 miles since being refueled, for an average mpg rating of 4. 7 mpg. Since the average fuel usage is between 24 and 31 mpg, I must assume the extra fuel was used to idle the engine for several hours. Since we were alone in the house there were no injuries, but had someone been sleeping up stairs, I am sure the would have been affected by or killed by the carbon monixide. I also feel that the information needed to go to someone other than the auto manufacturer. *dt*jb *dt*jb |
| Category | Electrical System, Engine |
| Date | Mar 20, 2019 |
| State | MN |
| Description | Vehicle stalled multiple times requiring shift to park and manual restart. Vehicle was at idle in left turn lane of major city road with 4 occupants. Vehicle has stalled at low speed in parking lot immediately after stating to move from a stop with 4 occupants. *tr |
| Category | Engine |
| Date | Mar 20, 2019 |
| State | OR |
| Description | Car turned off while driving on highway |
| Category | Electrical System, Engine |
| Date | Mar 19, 2019 |
| State | FL |
| Description | Twice now I have been driving and the car has turned itself off. I look at the dash and it gives and error about being in park sense mode. I took it to the dealer and they say I must have had a voltage spike but they can not reproduce the error so they cannot fix it. Its pretty scary luckily no one was barreling up behind me when it happened. |
| Category | Electrical System, Engine, Steering |
| Date | Mar 19, 2019 |
| State | IN |
| Description | During driving the van will shut off. This happens intermittently but consistently 1-3 times per week. Most often the vehicle will shut off while at a stop. This happens with both the auto start/stop feature on and off. When releasing the break to resuming driving, the vehicle is off and warning lights on the dash display. "service stabilitrac, abs, etc. It then displays the ignition icon that says depress brake and start vehicle. The vehicle must be placed in park, then restarted. This same event has happened on multiple occasions while driving down the highway at 50 mph. No power steering, brake booster or nothing. Chrysler is aware of these issues in the 2018-19 vehicles and we have been dealing with them for 3 months, however they have no resolution proposal and feel it ok to keep this type of liability on the road...... Not acceptable. |
| Category | Engine |
| Date | Mar 15, 2019 |
| State | NC |
| Description | On several occasions while driving, the vehicle has stalled. Forcing us to put the car in park and restart the engine. This has happened pulling into busy intersections and once occurred on train tracks. My wife and I are afraid to drive our brand new mini van. |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Mar 14, 2019 |
| State | IN |
| Description | Van will stall during low speed or idle. Stability/traction control will flash and van will need to be restarted. Has happened multiple times in intersections and once in stop and go highway traffic. |
| Category | Electrical System |
| Date | Mar 11, 2019 |
| State | WA |
| Description | I bought the car new 3 weeks ago. I charged overnight using the provided 110v charger and it seemed fine. The next morning all batteries were dead, no response to any buttons. The entire car reeked of sulfer which seems to indicate a major electrical short. In addition, the electrical parking brake is engaged so the car can't be safely towed from it's current location. I have a dead car I can't move and can't have looked at. I don't even feel safe jump starting it. This was supposed to be the safe reliable car to fit the extra carseat I'll need when my next kid is born in a couple months. I'm afraid of this car now. *dt*jb |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Mar 10, 2019 |
| State | MA |
| Description | My 2018 chrysler pacifica car stopped while I was driving. I had slowed down to make a left turn and it shut itself off. It quickly flashed a message about stability control and then showed stop, start, restart required. The car was still in drive. When I tried pressing the brake it was very hard and wouldn't move. I put the car in park and tried shutting it off and restarting it, but couldn't. I had a line of cars behind me, including a school bus and put my hazards on. I'm not sure how many tries it took, but I was finally able to get it to start and drive home. I have since driven the car without incident but I am very nervous that it will happen again. It seems like a huge safety risk. |
| Category | Engine |
| Date | Mar 09, 2019 |
| State | MI |
| Description | I have experienced my 2018 chrysler pacifica stalling at varying speeds, including while idling, making turns and traveling under 40 miles per hour on municipal roads. When it does stall out, the dash displays 'electronic stability control. Requires restart.' I have almost been in multiple accidents due to this issue. I have brought it up with the dealership and they have said chrysler does not have a fix for it. |
| Category | Engine, Power Train |
| Date | Mar 08, 2019 |
| State | ID |
| Description | Vehicle was briefly stopped in traffic at a light with electronic start-stop engaged. When foot was removed from the brake, the engine started back up momentarily then sputtered to a stop. The engine start/stop button and shift knob were unresponsive (could not shift gears). Neutral override cord was pulled, but ineffective because electronic parking brake still seemed to be engaged. The vehicle could not be moved out of traffic into a safe location and had to be towed to dealership. Heating and power windows turned off as well, and possibly the hazard lights were ineffective (unsure because it was unsafe to leave the vehicle and check). |
| Category | Electrical System, Engine |
| Date | Mar 07, 2019 |
| State | IL |
| Description | Problem occurs at slow speeds or when stopped. The car completely shuts off. Then we have to quickly switch into park, restart, then switch into drive. This has happened at least 8 times while driving. It is extremely dangerous. Chrysler said to turn of front collision warning collision until they have a solution. Since that temp fix, the car fail 2 more times on 3/6/19. Once while making a left turn it died before the turn was completed, and once more coming out of a parking lot turning onto a main road. This is extremely dangerous and needs to be rectified immediately before someone has a crash. The car just shuts off. The car is only a few months old and it has happened several times. |
| Category | Electrical System, Engine |
| Date | Mar 07, 2019 |
| State | OH |
| Description | We have a 2018 pacifica that we bought new a year ago. Our van currently has 8,000 miles on it. My wife received a warning about a battery fault while she was taking our kids to school. The van then shut off in morning rush hour while she was driving at around 40 mph. The vehicle lost all power and ability to safely steer and brake with the electric assist. She was able to slowly get the van to a stop on a side street. The van is at the dealer now and they have no idea what is wrong with it. I was told the battery appears to be totally flat, but if it was just a simple battery replacement, we would have had our van back by now. |
| Category | Electrical System, Power Train |
| Date | Mar 07, 2019 |
| State | TX |
| Description | Vehicle came to a stop and then shutdown suddenly. Vehicle would not respond to input and created a potentially dangerous situation and we were stopped in a divided median without power. Display says "fcc service required" and then proceeds to say start/stop required and caused the engine to die. Required putting the vehicle in park, restarting the engine, and then putting back into drive. |
| Category | Steering |
| Date | Mar 07, 2019 |
| State | AL |
| Description | While in motion, a loss of power steering is observed. There doesn't appear to be any specific sequence or events to cause the issue, and appears to occur randomly. Instrument cluster indicates that there is a loss of power steering, and to service soon. A red lightning bolt in the upper left corner remains on for as long as the power steering loses function. Issue has occurred between 1 - 4 times in a day, at wide spectrum of speeds (stationary at red light, and between 30 - 125 km/hr) |
| Category | Electrical System, Engine, Seats |
| Date | Mar 06, 2019 |
| State | OH |
| Description | The engine start/stop feature of this van is faulty and chrysler knows it. Because they do not have a fix for this issue they cannot place a recall. This issue is not limited to my personal van. Our particular vehicle has less than 13,000 miles and has been in the service department 5 times. 3 for the same issue. We have stalled out in intersections 4 times. One time we (wife and children) were almost struck by a truck. This is a serious safety issue. Again chrysler is aware and only offered an extended service agreement. |
| Category | Unknown Or Other |
| Date | Mar 06, 2019 |
| State | MN |
| Description | When I bought my pacifica the audio used to go loud and soft. The next thing that happened was the fm would flip to am and the radio stations would change, u-conect would call the last person I had called the day before, and flip to climate control. Then, it started stalling out at intersections, a clear and pleasant danger!!! The car was sitting at a light waiting to turn one time and going straight the other time. Both times it had to be restarted, holding up traffic. I am now concerned this will happen while in motion. Others on facebook have said this has also this happened to them and chrysler knows about it, but can't do anything about it because they don't have a fix for it. I have had my car into the dealer three times now. |
| Category | Electrical System, Engine, Power Train |
| Date | Mar 05, 2019 |
| State | GA |
| Description | Vehicle randomly loses power driving down the road. Transmission jerks and sometimes shifts to park while moving. |
| Category | Electrical System, Engine |
| Date | Mar 05, 2019 |
| State | OH |
| Description | On multiple occasions the vehicle has stalled out while waiting for stop lights and just in a stopped position. In order to restart the vehicle it had to be placed in park. It does start immediately however is a serious safety concern leaving us to wonder if this will occur during actual driving. |
| Category | Electrical System, Steering |
| Date | Mar 05, 2019 |
| State | OH |
| Description | In the fall, the entire electrical system failed leaving my car completely inoperable. This happened while driving the vehicle with my kids in the car. Thank goodness we were in a safe neighborhood going at a slow rate of speed. It took over a week to "fix" the problem and was give a whole new "computer". On saturday 3-2 at 10:30 pm, I was driving with my children on the ohio turnpike going 70 mph when then power steering failed. I had to pull off the road. I did not have control of the vehicle due to loss of steering and had to pull the wheel hard to the right to get off the road. Thank goodness, I was in the right lane. If I were in the left lane on the highway, it would have been potentially fatal. Both occurrences could have caused serious injury or have been fatal. We researched the issues and found a nytimes article on these failures. This car has put my family's safety in danger. |
| Category | Engine, Unknown Or Other |
| Date | Mar 05, 2019 |
| State | IL |
| Description | Intermittently when stopped , the car stalls. Messages flash saying "fcw unavailable" and "acc unavailable" "lanesense unavailable" service required. The car has to be restarted. I have had it at dealer several times and they cannot fix. It's dangerous as I have almost been rear ended at stop signs or stop lights since it's stalled. I happens usually right after stopping. There is no pattern but happens about 25% of the time I am driving. |
| Category | Engine, Unknown Or Other |
| Date | Mar 04, 2019 |
| State | IN |
| Description | Engine randomly stalls. We've had this vehicle for approximately 8 months and it has randomly stalled more than 10 times regardless of the scenario (driving, stopped at a light, parked). The latest incident being today, 3/4/19. This is a serious safety concern based on it happening while driving with our children in the vehicle. |
| Category | Steering |
| Date | Mar 02, 2019 |
| State | AZ |
| Description | Electric power steering suddenly went off and stopped working while driving at the highway speed limit of 65 and at 75. It has happened a total of 7 times during a one week period while on 2 trips. My van has 15,500 miles on it. So far it has only occurred while driving in a straight line. It has happened with cruise control on and with it off. It has happened with temperatures in the mid to upper 20's and when it wa s in the upper 60's. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 01, 2019 |
| State | NY |
| Description | The electronic auto start/stop is not working properly. When at a red light the engine shuts off and the car does not start again when the gas is pushed. We have to put the car in park then restart the engine to proceed. Chrysler told us this morning that it is a known issue and are waiting to see if there is going to be a recall on it. |
| Category | Engine |
| Date | Feb 28, 2019 |
| State | CA |
| Description | 2018 chrysler pacifica hybrid 2nd day after purchase with less than 300 miles on the odometer. Vehicle stalled less than 100 yards after accelerating after stopping at a traffic signal. Lost all acceleration capability, etc warning illuminated, esc warning illuminated. Instructed to shift to 'p' to start. Luckily this occurred at 11 pm with minimal traffic and I was fortunate that my wife and kids were not with me. I was able to pull over to the shoulder and shift to park. The vehicle was able to restart but I was not able to accelerate past 45 mph. I was able to pull into a parking lot a mile down the road where I let the vehicle remain powered off. After 20 minutes, the van started up normally. This is extremely an extremely disturbing incident to happen on such a new vehicle and nothing like this has happened with any of the previous vehicles I've owned over the years to include hyundai, honda, suzuki, toyota, and dodge. There are numerous complaints with the 2017 model year and fca still has not resolved the issue! |
| Category | Engine, Suspension |
| Date | Feb 27, 2019 |
| State | NY |
| Description | Pacifica was coming to a stop after a military checkpoint and the vehicle stalled while coming to a stop. The speed was less than 30 miles per hour the vehicle showed a service electronic suspension and needed to be placed in park to restart. It did restart immediately. |
| Category | Structure:body:door |
| Date | Feb 26, 2019 |
| State | PA |
| Description | An object fell between the midde seat and the electronic sliding door so when the door was electronically opened the object was caught causing the door to reverse and try to close however I was leaning throughthe door at that point and the door closed on my chest triggering the door to try and re-open. When the door started to repon I hit the object again immediately closing without enough time for me to get my body out. The door re-closed squishing me and stopped. I was able to push the side door button to openand wriggled out but there was a failure in the logic if the door hits something both opening then closing. This is a safety issue because if this happens the door can crush you. |
| Category | Fuel/propulsion System, Power Train |
| Date | Feb 25, 2019 |
| State | PA |
| Description | The vehicle during operation suddenly decelerated and would not move on two occasions. The first occasion happened less than 1000 miles on the od. The vehicle was traveling at 30mph on a city street when it lost power to the wheels and had to pull off the road. The engine was still running but the vehicle would not drive. Had to turn it off and on again for it to operate. The second occasion at 5500 miles it just stopped after pulling out from a stop sign in the middle of an intersection. The traction control light went on briefly as it was stopping. Again the engine was on but it would not move. Had to restart the vehicle for it to operate. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Feb 23, 2019 |
| State | CA |
| Description | Vehicle will not start with the lights flashing, disabling the vehicle for a number of hours until the battery is completely drained. After this, the car needs to be jumpstarted. When disabled the car does not jump start. This has happened 5 times in ~5 months I have owned the vehicle. |
| Category | Electrical System, Fuel/propulsion System, Structure:body |
| Date | Feb 19, 2019 |
| State | TN |
| Description | Gas door opens via a pushbutton. Push the botton, and it checks for pressure in the system, then releases door. When closed, and the starter activated, door re-opens. Must exit vehicle to re-close. It stays shut until next opened with button. Close door, hit starter, door re-opens. Does not reopen until next opened with button. Dealer, fca field tech unable to fix, 45 days in shop. Vehicle stationary at each occurrence. Pcm, bcm, other components replaced, wiring harness inspected; see attached. Issue noted on december road trip, taken to dealer once home. Placed in shop 8 or 9 january 2019. Gas door release described and problem is described in attached document. |
| Category | Engine |
| Date | Feb 19, 2019 |
| State | CA |
| Description | Vehicle stopped operating while driving. Check engine light. Chrysler states this 2018 chrysler pacifica e-hybrid needs a new transmission. It was purchased new. We put ~4k miles on the van prior to this incident. |
| Category | Unknown Or Other |
| Date | Feb 19, 2019 |
| State | OH |
| Description | The crash warning sensors will randomly activate while you are driving down the road and cause the vehicle to shut off. Has been to the dealer on a couple of occasions and the issue has not been resolved. |
| Category | Electrical System, Electronic Stability Control |
| Date | Feb 18, 2019 |
| State | WI |
| Description | This complaint is just one of many I've had. Most recently, I've been stalled while waiting at a red light (thankfully) on a city street. I had an error message come on shortly followed by a prompt telling me that start/stop was required. So I had to put the car in park, restart and then car drove. This happened twice in one day and dealer couldn't find anything wrong. Left it has protocol passed all recommended checkpoints and that an engineer has to determine fix. |
| Category | Power Train |
| Date | Feb 17, 2019 |
| State | IL |
| Description | Nov 19, 2018. Was driving in town and vehicle died while moving. Towed to dealership. Replaced pim, out of service 17 days. Jan 10, 2019. Vehicle died in town. Was eventually able to restart and drove it to dealership. Cleared codes and cleaned terminals. Vehicle oos one day. January 27, 2019. Vehicle died while driving in town. Restarted with difficulty, then died again. Vehicle towed to dealership. Still there as of feb 17, replacing transmission. Your program won't let me download all files. Had u73 done on 6jul18, u94 on 8nov18. No crash, no fire, no injuties or fatalities. |
| Category | Electrical System, Electronic Stability Control, Unknown Or Other |
| Date | Feb 16, 2019 |
| State | MI |
| Description | My vehicle has been in for service at least 4 times for the stalling issue. I am either driving at 24mph or less and it just shuts off. Off. Sometimes im sitting at a light and it shuts off. I have almost been rear-ended 3 times. Police have had to direct traffic aroud me twice. My children are scared to ride in it. The media does not always work. A usb plug doesnt work the one used for car play. The rear sensors do not always work. This van is currently sitting in my garage. Useless to me. I am not putting my kids at risk any longer. |
| Category | Electrical System, Engine, Power Train |
| Date | Feb 15, 2019 |
| State | CA |
| Description | Entering on-ramp to freeway in san diego, ca at approximately between 25 to 45-mph. Car stalled and rolled to stop and was unable to recover. Stall created situation which could have caused collision. |
| Category | Engine |
| Date | Feb 13, 2019 |
| State | AZ |
| Description | The car stalls while driving. This continues to occur after the nhtsa recall 18v-332 has been completed. The dealer cannot reproduce the problem. |
| Category | Engine |
| Date | Feb 12, 2019 |
| State | TX |
| Description | When driving the van turned off completely & shut down in traffic. Had to put it in park and restart the van then the van was stalling and did not run normal it was pulling like it was going to die again. In motion on the highway was scared had my 3 kids with me. This is not the first time that the van felt that it was going to die. Week before it didn't want to get speeding while trying to enter the free way. It slowed down then caught speed. *tr |
| Category | Engine |
| Date | Feb 12, 2019 |
| State | TX |
| Description | The van was in motion when I was driving and it just stopped on traffic very scary experience when on the freeway and van dieds and cars behind me. This is not the first time that something went wrong with the van I was driving a different day on freeway and the van slowed down on its own and felt like it was going to died but didn't. But yesterday it died and I had to put it on park then tried to turn back on. |
| Category | Unknown Or Other |
| Date | Feb 12, 2019 |
| State | NC |
| Description | My uconnect radio is screen freezes and become unresponsive. Unable to turn it off or on using button on dashboard. Unable to control climate as uconnect is only display to show the temperature controls. None of the uconnect buttons on screen or on dashboard works. None of the media, audio, temperature works. This is recurring issue since I bought vehicle and I have been to dealership almost 10 times now. Kindly help |
| Category | Electrical System |
| Date | Feb 11, 2019 |
| State | FL |
| Description | Stop and start system fails with an error saying that the feature is unavailable because the battery is being charged. The battery is not fully charged ever. |
| Category | Engine, Power Train |
| Date | Feb 11, 2019 |
| State | PA |
| Description | Engine turned off/stalled without warning while in drive going about 35 mph on a highway exit ramp. Chimes started bonging and 'd' on dashboard started blinking. I was able to brake to a stop. Msg appeared to put car in park to restart. Car restarted immediately. This problem sounds similar to 2018 recall u87 for engine stalling, but my vin is not covered in recall. Also, note the 2017 recall u01 for engine stalling. Some consumers noted in their complaints that the "fix" did not work. This is very troubling!! Obviously two consecutive year recalls for engine stalling does not inspire confidence that the problem has been adequately addressed. I do not feel safe in this car. See current reported complaints (for same problem) online: http://www. Arfc. Org/complaints/2018/chrysler/pacifica/engine/problem. Aspx http://www. Carproblemzoo. Com/chrysler/pacifica/2018/engine-shut-off-without-warning-problems. Php....*bf.. *tr |
| Category | Engine |
| Date | Feb 11, 2019 |
| State | IL |
| Description | Twice in the last week when slowing down for a stop light, the vehicle flashes a warning sign "stability control?" and then shuts off completely. Then a display says "shift into park and restart vehicle". This is a serious safety issue. If this happens at a higher speed you have no control of the vehicle. I know there was a recall on 2017 models but obviously 2018 models have the same problem. |
| Category | Engine, Power Train |
| Date | Feb 08, 2019 |
| State | IL |
| Description | Sitting at stop light waiting for it to change when engine just turned off. Didn't know what had just happened or what to do, afraid I would get rear-ended. Light turned green and I had no power. I put van in park, pushed the ignition start button, van started and I was able to proceed in traffic. Didn't know if problem was related to the feature where engine turns off when stopped in traffic, then turns back on when you press the gas. I pushed the button so engine wouldn't turn off until I got home safely. Near zero outside temps and I thought vehicle had died. Luckily, driver behind me was paying attention and didn't jump the gun when the light turned green or I definitely would have been rear-ended. Apparently this is a problem that other pacifica drivers have experienced. It needs to be fixed before someone is hurt. Makes me very uneasy to drive it not knowing when it might happen again. Will take to dealer as soon as possible. |
| Category | Steering |
| Date | Feb 08, 2019 |
| State | MI |
| Description | Two occurrences of complete loss of power steering assist during one day. First occurrence was while driving at approximately 25mph in a residential area. Vehicle was driven into parking lot and parked. The next occurrence was during the next drive cycle and occurred immediately after the vehicle was started and placed into reverse. Power steering returned when the vehicle was then placed in drive. On both occasions. Warning was displayed on driver information center but cleared when steering assist returned. No mil or stored messages accessible by vehicle owner. Approximately 1,800 miles on vehicle. |
| Category | Unknown Or Other |
| Date | Feb 08, 2019 |
| State | MO |
| Description | When I come to a stop the engine cuts out and I get a warning message that says fwc unavailable. Restart engine. I am worried that at some point this may happen while my vehicle is in motion. This happen intermittently. It has happened 4 time in the last 3 weeks |
| Category | Engine |
| Date | Feb 05, 2019 |
| State | MN |
| Description | Engine stalled during the stop/start function while idling at stoplights, and vehicle has to be restarted. Dashboard shows a quick message about electronic stability control, engine completely stalls out, and then shows a message to put vehicle in park and to restart the vehicle. Vehicle has 5,300 miles. This occurred on the chrysler dealership *loaner vehicle* (a 2018 chrysler pacifica) while dealership is trying to troubleshoot same problem on owner's 2018 chrysler pacifica. Returned loaner vehicle to dealer for a different car. |
| Category | Engine |
| Date | Feb 05, 2019 |
| State | MN |
| Description | 2018 chrysler pacifica purchased new. When the stop/start function is activated, the engine will completely shut off while idling at stoplights or stop signs, and pacifica has to be shifted into park and restarted. (this happens intermittently and occurs going straight on the roadway and turning left or right.) chimes sound and dashboard display flashes a message about electronic stability control, engine completely stalls out, and then shows a message to put vehicle in park and to restart the vehicle. Started occurring around 11k miles and has happened 8 times to date. Several visits to the chrysler dealership include: first visit was a software update and that didn't fix the issue. Second visit was to replace both batteries as both reportedly failed their tests, and that didn't fix it. Opened a chrysler care case after 7th engine stalling incident. Third visit was to add a data recorder. Captured data on 8th stalling incident. Chrysler is unwilling to report what info was learned from the data recorder and whether root issue has been identified. Fourth visit to chrysler dealership after data recording capture included replacing the crankshaft position sensor, and chrysler believes that will fix the issue. Customer now has vehicle for driving (and further road testing). |
| Category | Electrical System, Engine, Power Train |
| Date | Feb 04, 2019 |
| State | OH |
| Description | This happened on two occasions. I came to a complete stop, and the auto start stop shut the engine off like it's supposed to. However, when this happened a bunch of warnings came across my dash, saying certain safety features were disabled and the car wouldn't respond to the gas pedal. I had to put the car into park and restart my car. I took it to the dealer and they couldn't find anything wrong. It happened again after having it back for three days, and they said there was an 'update' for it. However when I picked up my car they didn't give me any paperwork to sign. |
| Category | Steering |
| Date | Feb 04, 2019 |
| State | NJ |
| Description | As I was driving on a three lane interstate with all three of my children in the automobile the power steering indicator light came on and I could not steer my car. I put on my flashers and started beeping my horn to alert other drivers. Thankfully, I was able to find a clear path over to the shoulder. After I was stopped for about 30 seconds the indicator light went off and the steering came back. |
| Category | Electrical System, Exterior Lighting, Service Brakes |
| Date | Feb 02, 2019 |
| State | AR |
| Description | Two weeks after purchasing this vehicle, it started having numerous electrical issues. Finally on a friday, the check engine light came on. Called th dealership and they said to bring it in the next week. Went to work. (battery has been fully charged) came out of work and vehicle would not start. Then it started going crazy. Wipers going. Lights flashing. Does wouldn't open. All without car being turned on. Called the dealership and they gave me a loaner and towed the car to their lot. The next morning I received a call that the vehicle had rolled into another vehicle overnight and crashed. On its own. With no keys in it dealerahip is lewis chrysler in fayetteville ar and they said they have video footage from their security cameras. Luckily I was able to retract my contract for purchasing this vehicle and buy another one. And luckily no one was hurt. These vehicles are not safe and need to be investigated. A week before this happened, I was driving down a busy street going 45mph and the car shut off. Luckily I was able to coast into a parking lot and restart it but it could've been much worse. If you go on pacificaforums. Com there are so many stories of similar issues. Some much scarier. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 02, 2019 |
| State | FL |
| Description | On numerous occasions the navigation screen would go black or freeze up. On multiple occasions the uconnect theater would not work. Everytime we took it to the dealership said it was fine and didn't investigate the issue. Recently, we went to the store made several stops at different stores on our last stop the van would not recognize the keys. We couldn't lock or unlock the van. I had to pull out the emergency key to get into the van. Once inside the van didn't recognize the keys. I ended up having to google the issue for a work around to get home. The entire ride there was a display stating that the key was not in the vehicle. We made on more stop and an left the van running. Ten minutes later it recognized the key and a uconnect starting working again. The van is a 2018 and less than a year old. This is unacceptable for a new vehicle. |
| Category | Electronic Stability Control |
| Date | Feb 01, 2019 |
| State | OH |
| Description | On several recent occasions, our 2018 pacifica (with ~3k miles on it) has stalled on us at an intersection after an error in regards to stability control. This has happened to both me and my wife while driving, and has nearly caused accidents on multiple occasions. The vehicle message has instructed us to put the vehicle in park and restart, and this has happened to us while in the turning lane facing oncoming traffic. The issue has happened to me as we were slowing down just prior to turning. We have young children, and this is a serious safety concern for us. |
| Category | Electrical System, Service Brakes, Vehicle Speed Control |
| Date | Jan 31, 2019 |
| State | CA |
| Description | While driving on the highway going 70 going home after work the vehicle suddenly lost all ability to accelerate. I still had power, but the dash told me to press the break to start the car. I managed to coast off the bridge I was on thankfully and pulled off the side of the road. The car was stuck in park. I tried turning it off but it would only shut off for 2 seconds and immediately turn back on with the same problem. The vehicle was immobilized in park and would not shut off. The engine light stayed on the whole time. I had to call a tow to get home. The tow truck driver was able turn the car off and the car was drivable again but the engine light remained on. The vehicle is a 2018 with 5609 miles on it and have only owned it for 3 months. |
| Category | Electrical System |
| Date | Jan 28, 2019 |
| State | CA |
| Description | The car was bought brand new in october of 2018. Towards the end of december, the car stopped working. Luckily, we were at home when this happened, but basically, the car would not start despite various attempts. We brought it into the dealership and it has since been "worked on" for the past month, but still to get a diagnosis....*bf.. *tr |
| Category | Electrical System, Electronic Stability Control, Steering |
| Date | Jan 28, 2019 |
| State | NH |
| Description | On sunday january 13th while getting off highway lost power steering while taking exit. Due to lack of power steering van went off the road up an embankment and damaged vehicle. I called chrysler on 1/14/2019 and reported issue. Claim #57836097. I was told that someone from incident reporting team would be contacting me within 4-5 days. I have since called them again on 1/22/2019 and again today 1/28/2019. I have no choice but to drive vehicle because I am a 100% disabled veteran and in a powerchair. The van is customized for my powerchair and my only means of transportation. The power steering keeps going out intermittently and now other electrical issues are occuring now as well. The passenger side window comes down on its own, traction control light on dash goes on and off, stability warning flashes on dash and of course power steering light comes on and says service. Prior to the incident on the highway off ramp the steering went out for a few seconds. I brought it to bonneville dealer in manchester nh and they told me it was just a fluke. Obviously it was not a fluke and my van is now damaged. Drivers side sliding door does not close right and is bent upwards and not sure what else may be damaged. Waiting on chrysler for next step. |
| Category | Service Brakes, Steering, Vehicle Speed Control |
| Date | Jan 28, 2019 |
| State | OK |
| Description | While using the park assist feature to park perpendicular my van started to backup too fast and backed me into a parked car prior to being able to hit the brakes in time. It resulted in damages to both my van and the parked car that it was attempting to park me next to. |
| Category | Electrical System, Fuel/propulsion System, Unknown Or Other |
| Date | Jan 26, 2019 |
| State | CA |
| Description | Car stalled and began smoking profusely when attempting to accelerate after being stopped at a red light. Car was repaired as per recall (which was known about at the time but we were told it should not have affected our car). Car continued to smell of smoke after transition from electric to gas mode. Dealer was unable to pinpoint why.*dt*jb *dt*jb |
| Category | Engine |
| Date | Jan 22, 2019 |
| State | NY |
| Description | The engine automatically stops when going 10 mph or below. A message comes up to stop/start restart required. This happens when I am in traffic or idling at a light. It is occurring more frequently. Brought it to the dealer but they couldn't duplicate message so they did nothing. This is extremely dangerous. I read this was an issue in jan 2017 and 2018 with 2017. Apparently there needs to be an engine control software update but because chrysler did not authorize this the service dept at the dealer will not do anything. Extremely dangerous and can cause an accident to anyone driving. This is happening more frequently now on my car. It used to be only once today was three times in twenty minutes. ..*bf.. *tr *dt consumer experiencing engine stalls. *jb |
| Category | Engine, Unknown Or Other, Vehicle Speed Control |
| Date | Jan 22, 2019 |
| State | VA |
| Description | We took our car in for recall u73 on saturday morning. It took about an hour and had no issues that day or the next day. On monday morning, the check engine light came on, and the turtle icon appeared. We were on a city street in motion. We needed to "limp" home - no more than 15mph. We brought it to the dealer (safford, springfield, va) and they supposedly fixed it. They said it was an issue with the u73 update, and they cleared some codes and it shouldn't happen again. Tuesday morning, more lights come on in the car, talking about air bags, and this time the car wouldn't move while we were on the road. |
| Category | Electrical System, Engine, Service Brakes |
| Date | Jan 21, 2019 |
| State | NY |
| Description | Engine shuts off while driving, message displayed to turn off car and turn on again because of electrical failure. Brakes lock and car stalls until vehicle is set back to park and restarted. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Jan 21, 2019 |
| State | CA |
| Description | While stopped at a stop sign the vehicle's auto stop/start function disabled the engine as normal. When I lifted my foot off the brake to engage engine the car stalled and "service auto start/stop" displayed on screen. Then the screen indicated to put the vehicle in park. After I put the vehicle in park I restarted the vehicle and operated normally. Vehicle was purchased new and has 1,200 miles on it. I will be taking the vehicle to my dealer for assessment. |
| Category | Engine, Fuel/propulsion System, Hybrid Propulsion System: Inverter, Power Train |
| Date | Jan 21, 2019 |
| State | CA |
| Description | While driving at 60mph on freeway, vehicle lost engine power without warning and was no longer responsive to gas pedal. Not enough time to maneuver out of traffic. First occurred 2 weeks after new vehicle purchase. Out of service for 15 days then returned to owner after software update. Same problem occurred again 3 months later, driving on freeway at 60mph. Has currently been out of service for 19 days. Dealership service department has ordered new power inverter module (hybrid motor). *bf.. *tr |
| Category | Service Brakes, Steering, Vehicle Speed Control |
| Date | Jan 20, 2019 |
| State | NY |
| Description | Was using park assist and the car did not park itself correctly and hit another car. While using park assist feature the car started to move too fast and the sterling wheel did not turn the car correctly. The car was moving so fast, there was no time to press the brake. In the result our car hit another parked car and jumped on the curb. In the result our rear bumper and rear door were damaged. We contacted chrysler right away to tell what had happened, the representative told us to contact our insurance and then insurance will do investigation. When we contacted our insurance the representative said that chrysler is the one who does the investigation. After that chrysler was contacted by us numerous times, each time different representative, each time some information was missing from the case that investigation team could not start to do their investigation. So, each time I spoke with the representative (I have their names) we were adding missing information, and creating new case number. It took almost a month for the investigator to contact us to do the car inspection. By this time the car was fixed thru insurance. After the inspection took place chrysler did not send us any solution or suggestion if park assist needs to be fixed. The only letter they send stating that since the car was fixed nothing they can do about this issue. So its unclear either all features in this car function properly. I think it's not fair that my insurance had to pay and made this accident as my fault |
| Category | Electronic Stability Control, Engine, Service Brakes |
| Date | Jan 19, 2019 |
| State | GA |
| Description | While driving my 2018 pacifica in 45 mph traffic on a local road, the car flashed 'stability control' and lost all power. The brakes went hard, the car completely stalled. The display read 'stability control' then disappeared from the screen and it instructed me to put car in park and to restart the car. The second time this happened I was driving 50 mph on a state highway slowing to make a left turn when the vehicle did the exact same thing as stated above. |
| Category | Electrical System, Engine |
| Date | Jan 15, 2019 |
| State | CT |
| Description | The car has lost power on several occasions. When stopped at a stop light/stop sign car shuts off completely and loses power. I brought the car to the dealer last week, they completed an update- however just today the car lost power on a main road which happens to be right in front of the dealer. I pulled in completely shaken as I had my daughter in the car and cars were coming from behind not realizing I am stalled in the road. I have left the car at the dealer. It is so dangerous and scary as I bought this car as a family car and I can't feel comfortable driving it. |
| Category | Electrical System, Engine, Steering |
| Date | Jan 15, 2019 |
| State | IN |
| Description | While driving - slowing to a stop for a stoplight, my car's computer screens started flashing various warnings to restart the engine. At this point, the car was not responsive to the gas pedal / would not move and the power steering was also not functional. I had to put on my hazards, put the car in park and turn off and turn back on the engine. |
| Category | Electrical System, Fuel/propulsion System, Service Brakes |
| Date | Jan 14, 2019 |
| State | CA |
| Description | This morning my 2018 hybrid limited was dead. I purchased it new three weeks ago. It had been plugged in overnight using the 110 charger that came with the van. It would not start, and briefly flashed some kind of service needed warning on the screen. Then the screen turned off and the vehicle repeatedly made a clicking sound. The van was completely unresponsive. I noticed the windshield wipers were ever so slowly in motion back and forth. I checked the switch but the wiper was set to the 'off' position. None of the wiper controls would change the setting. The dealership set me up with a number for chrysler tow. I was on the phone about 20ft away when suddenly the van started rolling backward down the driveway and into the street! I ran over and checked it and still everything was unresponsive, the wipers no longer moving however the parking brake button, and shifter buttons, and overhead lights were flashing. We had the van towed to the dealership. They said the battery was bad and replaced it. Below is a post about my experience with more information and videos: https://www. Pacificaforums. Com/forum/433-2017-chrysler-pacifica-phev-hybrid-general-discussion/41697-battery-dies-pacifica-hybrid-rolls-out-driveway-into-street. Html also here is video taken immediately after it rolled. Note the interior lights actively flashing including the parking brake indicator as well as the digital shifter knob lights. Https://youtu. Be/6_ly7blnjns https://youtu. Be/jfcp0idbfqi also, after researching online I found someone else who also had the brakes disengage with 12v battery issue.. Her experience can be found here (see post #3): https://www. Pacificaforums. Com/forum/433-2017-chrysler-pacifica-phev-hybrid-general-discussion/40261-brand-new-hybrid-completely-died. Html chrysler needs to address this serious and dangerous issue! |
| Category | Electrical System, Engine |
| Date | Jan 14, 2019 |
| State | NY |
| Description | While stopped at a traffic light in our town the van shut off and the electrical system starting sending me messages on the dashboard that the lane sense was not operating. I had my foot on the brake and tried several times to move the gear selector to park but it was locked in place. The ignition said it was in the run position which indicates the car should be running but it was not. The brake pedal was firm too, as it would be when the car is off. Finally after several attempts I was able to move the gear knob to park and then restart the car. I could have easily been rear ended, this was very scary and unacceptable on chrysler's part. |
| Category | Engine, Steering |
| Date | Jan 14, 2019 |
| State | CO |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact stated that the vehicle stalled when it approached a stop light. The contact had to turn off and restart the vehicle to get it to operate. Also, while driving 30 mph, the steering seized and the vehicle rolled to a complete stop in the middle of the road. Also, "start stop required" appeared on the instrument panel. Autonation chrysler dodge jeep ram southwest (7980 w tufts ave, littleton, co 80123, (303) 578-6099) stated that they would have to test drive the vehicle and try to replicate the failure. If they could not diagnose it in two days, they would have to return the vehicle to the contact . The manufacturer was called and immediately transferred the contact back to the dealer. The failure mileage was 8,000. |
| Category | Unknown Or Other |
| Date | Jan 10, 2019 |
| State | MI |
| Description | On two separate occasions, when the vehicle is in motion and coming to a stop, the vehicle has shut off followed by a multitude of error lights and messages on the dash and lights flashing on the gear selector. Upon shutting off unexpectedly the vehicle is in motion with no power steering, brake assist, or any other electrical function. The brake has to be applied, the vehicle shifted to park and finally the start button pressed. This is a major safety concern and very frightening the two times that it has happened. The dealership has been contacted and an emergency service appointment has been scheduled. Also, the manufacturer has been contacted and a case number has been assigned. |
| Category | Electrical System, Engine, Steering |
| Date | Jan 08, 2019 |
| State | GA |
| Description | Tl* the contact owns a 2018 chrysler pacifica. While driving 65 mph, the vehicle lost power. In addition, the power steering failed and the steering wheel was difficult to turn. Also, the emergency flashers were inoperable, the temperature gauge increased to high, and the vehicle failed to engage into gear. There were no warning indicators illuminated. The vehicle was towed to landmark chrysler dodge ram of atlanta (5745 peachtree industrial blvd, chamblee, ga 30341, (678) 825-3200) where it was diagnosed that two batteries failed and needed to be replaced. The vehicle was repaired; however, the contact had concerns about the safety of the vehicle. The contact called 911 for assistance during the failure. The manufacturer was contacted and provided case number: 57793693. The failure mileage was approximately 10,000. |
| Category | Fuel/propulsion System |
| Date | Jan 07, 2019 |
| State | FL |
| Description | While driving straight at highway speeds, engine started hesitating, quickly followed by engine shutdown and total loss of acceleration. Within several seconds engine restarted, followed by a rapid increase in rpms. Then engine shut down again. After pulling off road, I waited several minutes and restarted the car. It would run for 30 seconds or so and then shut down, this pattern repeating until I could find a safe spot to park the car and arrange for tow. Dealership replaced fuel rail pressure sensor, fuel supply tube, and fuel pump. Car is 6 months old. |
| Category | Electrical System, Engine |
| Date | Jan 03, 2019 |
| State | CT |
| Description | While approaching a traffic light the car came to a stop and completely shut down. I had to turn shifter of the car from drive to park and then restart the car. This is the 4th time this has happened. Scary time as the first time it happened I was making a legal k turn and the car shut off as I stopped the car before putting the car in reverse. I was t'd in the middle of the road. The first time occurred was 11/23/18 then again 12/18/018, again 12/21/18 and today 1/3/2018 |
| Category | Electrical System, Unknown Or Other |
| Date | Jan 01, 2019 |
| State | AZ |
| Description | While just driving down the highway a constant alert beeping & 'brake now' is flashed on the dashboard! Scares you to death. And when you do brake as it says that could cause rear end accident. This has happened 3times! When van is started the 2 back sliding doors and the back hatch all open up without any buttons being touched. |
| Category | Electrical System, Engine, Power Train |
| Date | Dec 30, 2018 |
| State | WA |
| Description | We purchased our 2018 chrysler pacifica in early october 2018 and have since put less than 3,000 miles on the odometer. Today, while driving on a level rural road near our home, a couple of warning lights started flashing out of nowhere: one indicating that blind-spot monitoring was disabled, and another re: electronic stability control. Not long after we started up a hill a half-mile later, the accelerator stopped responding. We were slowing down. Then, the car basically stalled and came to a stop. More warning lights and sounds came on, including a check engine light, and one indicating that we needed to service the transmission. Then on the display above the wheel, a message said that we needed to turn off the engine to engage the parking brake. We called 911 in hopes of having an officer help direct traffic while we waited for a tow, as we were stopped around a curve and at a high risk of getting rear-ended. The car wasn't responding when I attempted to turn the engine off. I wasn't able to shift the car into park, either (the light above each gear flashed when I tried to shift away from drive). Also, the hazard lights wouldn't turn on, and nor would the parking brake (I had to keep my foot on the brake to prevent the car from rolling backward down the hill). As we waited for the tow truck, the lights on the dash continued to flash and the alarms continued on. At some point, I once again tried to turn the car off. It worked. Then, when I turned the car on again, only a check engine light came on. The tow truck driver also had no issue reversing the van up onto the bed of his truck. |
| Category | Electrical System, Engine, Power Train |
| Date | Dec 30, 2018 |
| State | NM |
| Description | When completing a stop at traffic lights, the vehicle start/stop system shuts off the engine and without warning it has not restarted automatically leaving us expecting to take off and having to put the vehicle back in park while in traffic and then restart the engine and move gear selector back to the drive position. I've nearly been rear-ended due to this several times. I have counted 7 times this malfunction has happened. When checking the vehicle for any dtc's there have never been any. |
| Category | Electronic Stability Control, Power Train |
| Date | Dec 26, 2018 |
| State | FL |
| Description | Van initially parked and off. I pressed the brake and the start button to turn it on and it entered into a confused unknown-gear-state (all transmissions lights p, d, r, etc. Illuminated). In this state, the van is stuck. Nothing works because it doesn't think it is in park. Specific examples: van cannot be put into neutral or park (transmission knob/dial is stuck when van is in this state), lift gate cannot be opened, power sliding doors must be opened manually, van cannot be turned off, van cannot be driven or moved. The van is effectively immobilized and can only be moved by a a flatbed tow or a tow truck with a special dolly. Because the van cannot be turned off, its batteries will eventually die. I'm unsure if this has any deleterious effects on the hybrid battery. The problem is hard to reproduce and intermittent. Because of that, my guess is that it is a timing related software/systems bug, but that is only my guess. This is the second time in about 7months or so of owning the van that this issue has occurred. The first time, we were stranded hours away from home on a family road trip. The dealer we took it to couldn't (or didn't try hard?) to figure out the issue and claimed the problem was that the battery died (the battery dying is a result of not being able to shut off the vehicle, not the underlying problem!). They put in a new battery and sent us on our way. Now, here we are a few months later with the issue occurring again. It takes only a little imagination to think about all the horrible things that can happen when a car leaves you stranded in the wrong place or in adverse weather conditions. This isn't supposed to happen with a brand new car. |
| Category | Electrical System, Electrical System:wiring:fuses And Circuit Breakers, Engine |
| Date | Dec 21, 2018 |
| State | FL |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact stated that the vehicle's horn did not work. An independent mechanic stated that the horn was built without a fuse and that one needed to be installed. While driving at an unknown speed, the vehicle lost power without warning. The vehicle was taken to dadeland chrysler dodge (16501 s dixie hwy, miami, fl 33157), but was not diagnosed or repaired. The manufacturer was informed and assigned a technician. The failure was escalated to a higher office of the dealer. The failure mileage was 18,600. ..*bf. *tr *dt 2nd incident: dec. 11: total electrical failure while parked in garage at home. Car was towed to dadeland dodge where the auxiliary battery was replaced. 3rd incident: dec. 19: total electrical failure while parked in garage at home. Vehicle was towed again to dadeland chryler. After much research they replaced the body coltrol module. The car was returned to me on jan. 4, 2019 the car seems to be working well now.*jb *dt |
| Category | Electrical System, Vehicle Speed Control |
| Date | Dec 20, 2018 |
| State | MI |
| Description | At approximately 130 miles, the electronic control module failed resulting in erratic acceleration and loss of vehicle control. The engine would violently go from 0 to 2000 rpms while driving. |
| Category | Engine, Fuel/propulsion System |
| Date | Dec 19, 2018 |
| State | MI |
| Description | Tl* the contact leases a 2018 chrysler pacifica. The contact stated that the vehicle stalled numerous times when attempting to accelerate from a stop. The contact took the vehicle to sterling heights dodge chrysler jeep ram (40111 van dyke avenue, sterling heights, mi 48313, (586)-939-3900) where it was diagnosed that the fuel pump control module and fuel pump relay failed. The vehicle was not repaired; however, the dealer replaced the start and stop engine battery. The failure was not remedied. The dealer also test drove the vehicle and was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 3,000. |
| Category | Engine |
| Date | Dec 18, 2018 |
| State | NY |
| Description | Tl* the contact owns a 2018 chrysler pacifica hybrid. While driving at an unknown speed, the vehicle emitted a burning odor. The vehicle was towed to lia chrysler jeep dodge ram northampton (263 king street, northampton, ma 01060, (855) 315-8182) to be diagnosed, but the dealer was unable to locate the burning odor. The dealer found that the battery was discharged. The battery was recharged, but not replaced. The odor recurred while driving home and the check engine indicator illuminated. The contact took the vehicle to bayside chrysler jeep dodge (212 northern blvd, bayside, ny 11361, (718) 229-8700) where it was diagnosed that the catalytic converter was clogged and was not performing normally. The catalytic converter was replaced. The manufacturer was contacted. The vehicle was not included in nhtsa campaign number: 18v740000 (hybrid propulsion system, engine and engine cooling). The failure mileage was 1,000. |
| Category | Engine |
| Date | Dec 15, 2018 |
| State | CA |
| Description | This past monday/tuesday we have the u94 recall service performed, we also had the first recall update done a couple of months ago. U94 was completed, and no issues were noted with the catalytic converter. Car was picked up tuesday, but wednesday my wife (who normally drives the vehicle) noted that it smelled a bit like burning rubber when she was driving. I drove the car today to check things out and after about 45 miles of driving when I pressed the accelerator a bit deeper to maintain highway speed during a medium grade climb I didn't notice any increase in power. At the same time I heard a loud popping sound which I initially thought was me running over something in the road (there was truck tire debris). I let off the accelerator momentarily to check the road and ensure I wasn't hitting any rubber debris. I again pressed on the accelerator, but again only electric motor power, and no extra grunt from the ice. I even flipped the hybrid info screen to the one that shows the balance of power from the electric motor and ice. I pressed the accelerator a 3rd time and saw the electric motor indicator go to 100% power, and after a second or so the ice indicator also went to 100%, but still no extra boost of power. At this time I heard another loud pop or two, and started to smell smoke. I realized there was something serious going on with the car. I pulled off to the side of the highway and once the car was no longer in motion with airflow under the hood I could see a significant amount of smoke coming from under the hood. I jumped out and popped the hood and what I saw was the entire exhaust manifold / catalytic converter area was glowing bright orange and smoke was emanating from somewhere deeper in the engine compartment. I called 911, fortunately car did not catch fire. I contacted chrysler corporate customer service, and car was towed to dealer. |
| Category | Electrical System |
| Date | Dec 11, 2018 |
| State | CA |
| Description | Tl* the contact owns a 2018 chrysler pacifica. When the vehicle accelerated, the contact heard an abnormal noise and a warning appeared, indicating to place the vehicle in park to restart the vehicle. The vehicle lost power when the failure occurred. The vehicle was able to restart and was taken to hanlees chrysler dodge jeep ram (4318 chiles rd, davis, ca 95618, (530) 757-3770). The dealer test drove the vehicle, but was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 15,000. |
| Category | Engine |
| Date | Dec 11, 2018 |
| State | CA |
| Description | Engine caught on fire while driving |
| Category | Engine |
| Date | Dec 08, 2018 |
| State | NJ |
| Description | While stopped at a red light, and the auto shut off feature shut the car off, the vehicle would not start up again. This caused the car to be stalled out in middle of the road on a city street. Only a few minutes later did the car start up again. |
| Category | Power Train |
| Date | Nov 30, 2018 |
| State | OK |
| Description | Notes of 2018 chrysler pacifica : on october 24, I purchased a 2018 pacifica limited with 22,000 miles. Drove it home . And turned into my driveway just before my garage. My wife (who was still in the van) said I was too far over and suggested I back up and line up better. I restarted the engine and put the rotator control in reverse. The engine started and I quickly put the car in reverse. Immediately the engine rpm jumped up, the vehicle started roaring backwards. The reverse momentum thru me forward (I still had the seat belt on). It also thru me against the brake and the accelerator. The pacifica roared back off my driveway into our cul de sac, rotated 90 degrees and landed next to my neighbors stone flower bed. The engine then died. The 'auto stop' feature was operational. Very fortunately, there were no cars or people in the drive so no one was hurt. Had they been it would have been disastrous. It was delivered to the body shop . The total damages were ,500 and took three weeks in the repair shop.. After return I noticed the pacifica still responded with sudden acceleration and jerky shifting, making driving an extremely nervous venture. An internet search revealed other similar events in the pacifica. (xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6) |
| Category | Steering |
| Date | Nov 28, 2018 |
| State | MD |
| Description | I was traveling on I-95 north bound in south carolina at 75 mph in the far left lane. I went to shift back to the center lane when the power steering completely failed and sent us across 3 lanes of traffic. We almost sideswiped a semi-truck. I was able to break enough to end up behind that truck in the far right lane and regain control of the vehicle. The red steering wheel light was illuminated on the dash board with a message power steering failure service required. I was able to make it to the next off ramp and once about half way up the ramp the power steering started working again. Several hours later the power steering went out again this time I was going straight at 65 mph in north carolina. It remained out for a few minutes and then started working again. It did this 4 more time on our trip from florida to maryland. On one occasion we were in traffic in virginia at 5 mph and it went out for about 10 minutes before working again. |
| Category | Steering |
| Date | Nov 24, 2018 |
| State | NJ |
| Description | I was driving my vehicle down the highway at approx. 30 mph and my dash started to beep stating that I had no power steering and I was unable to turn my steering wheel. I brought the car back to the dealership and they told me that it was all computerized and that it should not happen again. After I left the dealer and drove down the highway again my vehicle continued to loose power steering but only after the vehicle would accelerate. When I would come to a stop the computer message would go away and they vehicle was able to be turned and driven as normal. |
| Category | Engine |
| Date | Nov 20, 2018 |
| State | CA |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact stated that the vehicle stalled several times without warning. The vehicle was taken to bob baker chrysler jeep dodge ram (5555 car country dr, carlsbad, ca 92008, (760) 431-3000) for diagnostic testing, but the cause of the failure was not determined for weeks. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 500. |
| Category | Service Brakes, Vehicle Speed Control |
| Date | Nov 20, 2018 |
| State | MI |
| Description | Tl* the contact owns a 2018 chrysler pacifica. When the contact pulled into a parking space, the brakes did not stop the vehicle and the gear did not shift into park. As a result, the vehicle crashed into a wall. The contact had to pump the brake pedal a couple of times until the vehicle stopped. The contact sustained a minor injury that did not require medical attention. A police report was not filed. The vehicle was damaged and driven to suburban chrysler dodge jeep ram of garden city (734-421-5700, located at 32850 ford rd, garden city, mi 48135), but the cause of the failure could not be determined. The dealer suggested that the contact might have depressed the accelerator pedal instead of the brake pedal. The manufacturer was made aware of the failure and stated that there was no failure. The vehicle was not repaired. The failure mileage was approximately 6,000. |
| Category | Steering |
| Date | Nov 17, 2018 |
| State | IL |
| Description | At about 12900 miles, the car suddenly had problems for about 15 minutes after starting with maintaining power steering. A light on the dashboard would be lit and say that the power steering is unavailable and needed to be serviced and it would be out. Then if would come on after a while and then might go out again for a time. I would be starting the vehicle in the morning after sitting all night and I would drive it, even when it was out because I had to go to work. |
| Category | Service Brakes |
| Date | Nov 06, 2018 |
| State | AL |
| Description | Brakes are mushy, and do not respond well. Vehicle failed to respond to normal braking in an attempt to stop, even with brakes pressed to the floor, had to swerve to avoid collision with the vehicle in front of our van. Vehicle died when attempting to brake 30 mph. |
| Category | Power Train, Suspension |
| Date | Nov 05, 2018 |
| State | CT |
| Description | Clunking sound at right front wheel of vehicle. Dealer checked suspension parts, problem persists |
| Category | Forward Collision Avoidance |
| Date | Nov 03, 2018 |
| State | CA |
| Description | Forward collision avoidance system came to a complete stop at a check point proceeded forward when told to and with in 20-30 feet the warning system went off and vehicle came to an abrupt stop for no reason. Nothing in front of the vehicle at all. Similar situations have happened but there were vehicles parked on the side of the road as you go into a turn, but the vehicle never actually braked for those. |
| Category | Suspension |
| Date | Nov 02, 2018 |
| State | OH |
| Description | Major problem with my axel/cv joint. Obvious loud clicking and clinking when braking, acceleration from a stop and turning. Had independent mechanic take a look at it and problem is definitely in the axel/cv joint. There is an open recall on exactly this part which is very dangerous yet they are only acknowledging the defect in 60 vehicles please help my children's car is not safe. Also rolls when in park and violently surges on right hand turns |
| Category | Engine |
| Date | Oct 27, 2018 |
| State | SC |
| Description | While driving with my family on the highway at around 70mph, we experienced a loss of power. I coasted to the shoulder, across three lanes of traffic, with cars passing at 60+ mph on both sides. Once stopped, we noticed the smell of fire and evacuated the vechicle. Car is at dealership awaiting repair, technician stated vechicle still smelled like fire when they pulled it into the shop the morning after the incident. Technician also stated this is a known issue related to the catalytic converter. |
| Category | Engine |
| Date | Oct 23, 2018 |
| State | PA |
| Description | Catalytic converter overheated during operation causing a burning smell in cabin. Visual inspection of converter showed it was red hot and the color of the sun. Check engine light came in and car was not functional. This is related to the botched u73 recall and subsequent rrt. |
| Category | Engine |
| Date | Oct 23, 2018 |
| State | CO |
| Description | While driving on city street vehicle lost all propulsion with warning lights on. Pushed car to safe area and noticed burning smell which was getting worse. Evacuated vehicle and noticed burning smell intensifying. Towed to dealership, where software update was performed as well as both catalytic converters replaced with associated exhaust piping due to severe heat damage. I was informed that the recent over the air update caused the fuel mix to be rich and the exhaust temperature to exceed safe limits. Entire vehicle could have burned which would have ignited the lithium batteries causing an explosion. |
| Category | Engine |
| Date | Oct 23, 2018 |
| State | CA |
| Description | Chrysler issued a u73 update as a recall in june 2018 or so and then quietly updated the same u73 software as part of their rrt 18-087 because the software update in june has been burning out catalytic converters and some cars are catching on fire. I feel that because this isn't a recall that more cars are going to catch on fire until it is. Please look at the facebook group "chrysler pacifica hybrid-fire risk: read group announcement" for multiple people reporting about the issue. Fyi I had this update done on my personal car because I frequent the forums and facebook group. I personally did not have an issue but I've seen reports of many people who have. |
| Category | Engine |
| Date | Oct 22, 2018 |
| State | WV |
| Description | Tl* the contact owns a 2018 chrysler pacifica. While driving various speeds, the check engine warning indicator remained illuminated. The vehicle was taken to ramey chrysler jeep dodge ram (127 frazier dr, princeton, wv 24739), but the cause of the failure was undetermined. The vehicle was not repaired and the failure recurred. The vehicle was taken back to the dealer three times. The manufacturer was not notified of the failure. The approximate failure mileage was 1,800. *tr |
| Category | Structure:body:door |
| Date | Oct 22, 2018 |
| State | UT |
| Description | Tl* the contact owns a 2018 chrysler pacifica. While outside of the vehicle, the contact attempted to close the driver's side door, but the sensor became inoperable and closed on her daughter's hand. There were no injuries. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 7,207. |
| Category | Engine, Fuel/propulsion System |
| Date | Oct 21, 2018 |
| State | TX |
| Description | My family and I were riding along at 70 mph and suddenly, the left side energy consumption meter started bouncing up and down. Some burnt rubber smell came through the vents and then the car just start slowing down. I was lucky there were no cars around me and was able to make it across 4 lanes to the right hand side shoulder. All of the lights on my dash were lit but the engine department obviously dead. I powered the car down and tried to crank it again but the computer was confused about which gear I was in. Now, the dash only showed the engine light and battery light. After trying this several more times, I gave up and called the fca tow truck which was a horror story all on its own. Took me longer to get and fca rep online and conversation finalized (30 min) than it took the tow truck to get to my location (15 min). Before the tow truck got to my location, I was able to start the car in gas mode after it died 45 minutes ago and hobbled over to a gas station a 200 feet away. The smell was still prevalent at this point. The tow truck towed the van to the service department where I bought the van (covert in austin) which just happened to coincide within the 10 miles towing limit for my case. This happened 10/6/2018. It's been 9 days and my van hasn't been looked at yet. Apparently there aren't enough hybrid techs to go around. Covert which is a larger fca dealership in the austin area only has 2 techs. In the mean time, covert lent me a loaner since the day I dropped the van off. Not sure what the problem is or when it will be fix. But this doesn't look promising. |
| Category | Electrical System |
| Date | Oct 19, 2018 |
| State | TX |
| Description | Going down a highway at 70 mph the service electronic throttle warning light came on and vehicle lost all power. System came back about 10 seconds later. The second time, about 5 hours later the vehicle spontaneously shut off while driving on the highway. I coasted to an exit pulled off the highway into a parking lot and shut off engine. I was able to restart engine at that time and brought it to the dealer where they found nothing wrong, they were unable to replicate the problem after 4 days. Additionally the stop start warning light continues to come on. Milage of the vehicle is 3900 miles and is 3 months old |
| Category | Engine |
| Date | Oct 13, 2018 |
| State | NJ |
| Description | 2018 chrysler pacifica ~4500mi. While driving at low speed the engine suddenly cut off with no warning. All electronics were still powered. The display on the dashboard flashed something to the effect of " turn to p and press start/stop." luckily I was slowing for a red light when this occurred and was not traveling at speed. I came to a stop, turned the gear selector to p then start/stop to restart the engine. No further issue on restart, however, this is a serious safety issue. |
| Category | Electrical System |
| Date | Oct 11, 2018 |
| State | NY |
| Description | At about 1100 miles, while on a family trip out of state, a red battery (lithium)/charging system warning light came on and the car slowed to a stop, accompanied by a strong burning electrical smell. Got the family safely it off the car. Tow truck came and driver confirmed burning electrical smell when he opened the hood. Towed it to the dealer which was closed and it sat for 24 hours. I went back to it to get some things and pushed the start button and immediately the burning electric smell. Shut it off. Several days later, after the call from the dealer saying there was no problem with the car, the battery was just severely discharged, I returned 200 miles to retrieve the car. Halfway home, a red warning light flashed on and the check engine light stayed on. I called the dealer from whom I bought the car and the service person advised to keep driving and drop it off at the dealer, which I was able to do. Technicians seem not to know what is happening or how to repair the problem. |
| Category | Air Bags, Engine, Structure:body |
| Date | Oct 10, 2018 |
| State | MA |
| Description | While driving our 2018 chrysler pacifica on I-95 south in nh, traffic came to an abrupt stop and we rear-ended a jeep wrangler at approximately 30-40 mph. I braked for about 20 ft and struck the jeep. Our airbags deployed and the engine compartment immediately burst into flames upon impact. The flames were so immediate and so violent that my wife and I only had time to remove our young daughters from the middle row of the vehicle. The accident itself was minor, the jeep was able to drive away after the accident. Our pacifica was a complete loss as a result of the fire. ...*bf.. Updated 10/30/18*jb |
| Category | Power Train, Unknown Or Other, Vehicle Speed Control |
| Date | Oct 10, 2018 |
| State | NY |
| Description | I called the dealer regarding another issue with my vehicle. I was told that there are 2 open recalls and had to wait 2 months to get the service appointment. The recalls are for a manual park release and the cruise control. This is very alarming and very dangerous. I called chrysler corporation and was told that there is nothing that I can do and need to wait the 2 months. This vehicle is a hazard to the road! I do not feel comfortable driving an unsafe vehicle for 2 months! |
| Category | Electrical System, Engine |
| Date | Oct 09, 2018 |
| State | MI |
| Description | My 2018 chrysler pacifica keeps stalling while driving. I found a recall from 2017 that matches my car exactly! Recall u01. Dealership as well as chrysler, keep telling me that my vehicle year is not affected but my car keeps stalling at intersections! I have almost been hit two times with my child in the car. They have had my vehicle for more than 42 days in the service department and say they cannot recreate the problem in order to fix it. I even have video tape documenting what happens. If I stop at a light, or am driving very slow my vehicle shuts off! An indicator on my dash states to put the vehicle in park and re-start it! This is not safe when you have people behind you ready to go at a green light and you are stalled! I refuse to drive this vehicle on the road and jeopardize my families safety. Please investigate this issue. I am stuck paying a brand new lease payment for a vehicle that I am not able to drive! |
| Category | Electrical System |
| Date | Oct 05, 2018 |
| State | NY |
| Description | After updating u73 update, if pcm firmware is not up to date the catalytic converter can overheat and cause a fire. Chrysler is doing nothing to contact the customers this is affected. After going to the dealership was told to come back as there is nothing wrong. After asking for that in writing the dealer was willing to look to see if there was a needed update, there was. After performing the flash the dealership notified me that need to come back so they can inspect the catalytic converter to be sure it did not over heat and is not damaged. |
| Category | Unknown Or Other |
| Date | Oct 05, 2018 |
| State | GA |
| Description | The car failed to accelerate beyond 31 mph on a sate highway. I got to a gas station and turned the car off and back on. The situation was temporarily resolved, but the next day the check engine light came out. Dealer says it is catalytic converter issue and the whole system must be replaced. The car has 4000 miles on it. |
| Category | Engine, Service Brakes, Steering |
| Date | Oct 02, 2018 |
| State | CA |
| Description | Brand new, 5 day old hybrid pacifica with 250 miles stalled out while slowing down to complete a 3 point turn on a two lane road. Prior to stall brakes were 'mushy' and not as reaponsive, however during the turn breaks failed completely, and power steering went out. Forced to slam on breaks while forcing steering wheel to complete turn. Initially thought emergency breaking engaged to stop car that was now headed towards a curb and pedestrians but more likely hit the curb causing the car to stop hard. Car remained purpendicular to oncoming traffic for approximately 2-4 minutes while I tried to restart engine. 7-8 cars began to back up on each side of car continuing to cause a increasingly dangerous situation. Had not experienced any issue until 'mushy breaks' about 1 block prior to 3 point turn and stalling. Incredibly dangerous! Purchased this car based on safety ratings and hybrid feature with hopes of driving it for a minimum of 5 years. Completely terrified to put my family back in the car as they could have been seriously injured or killed due only to car malfunction, as could have those that were in the path of unresponsive car. Under the california lemon law I am expected to put my family back into a car that is dangerous only to prove that it once again put my family in a life threatening situation. This is why people take these dangerous cars to car max or sell them privately, without full disclosure, so they don't have to put their loved ones at risk without completely losing ,000. Dangerous car! Dangerous law! |
| Category | Electrical System, Engine, Parking Brake, Vehicle Speed Control |
| Date | Oct 01, 2018 |
| State | WA |
| Description | Was driving the vehicle at 70mph on the freeway. A "thunk" sound occurred and the car began decelerating rapidly despite pressing down on the gas pedal. Check engine light turned on and the car continued to decelerate. Cabin filled with a small amount of smoke. Came to a complete stop and the car would no longer accelerate at all. Turned the car off and then on to get it the final 100 feet to a gas station. Parked and the car smelled like smoke/burning in the cabin and the engine compartment. Turned off the vehicle until a tow truck arrived. When tow truck arrived, turned vehicle on to turn off electric parking brake; all electronics in the vehicle were acting up and could not turn off parking brake for a good 15 minutes. Finally got it off and towed to the closest dealer. *dt *tr |
| Category | Electrical System, Latches/locks/linkages:doors:latch |
| Date | Oct 01, 2018 |
| State | CA |
| Description | Tl* the contact owns a 2018 chrysler pacifica. While the vehicle was parked and turned off in the driveway on a slight slope, the contact remotely opened the front passenger door and rested her right hand on the door. While retrieving something from the back of the front passenger seat, the front passenger door closed and latched onto the contact's hand without warning. The contact struggled with the help of a neighbor to release the door latch and free her hand. The dealer was not called. The manufacturer was not made aware of the failure. The contact was not injured. The failure was not diagnosed or repaired. The failure mileage was approximately 14,000. |
| Category | Electrical System |
| Date | Sep 28, 2018 |
| State | VA |
| Description | Purchased van new in august from dulles motors in leesburgh va. At 200 miles, car started in my driveway, but then immediately stalled. Van towed to dealership. Dealer was able to start car with no problem, so I was asked to come get it. A few days later, fca announces recall u87 for pcm problem. Due to a defective voltage regulator chip, this van, plus other cars in chrysler's lineup, stall after starting, and/or stall while driving. As I write this on 9/28/2018, recall is not live yet. Van continued to experience stalling after starting on initial startup in morning. A few days ago, car shut down while driving 30 mph in traffic. I made my way to shoulder of road. I captured the following on my cell phone video: warning lights on dash blinking. Fuel gauge cycles from from empty to full. Odometer flashes "no bus." can't restart car. I released hood latch to look under hood and car cleared itself, and I was able to restart it. Same problem appeared two more times while driving at low speeds. Each time, releasing hood latch clears problem. I suspect the little voltage spike created by releasing latch somehow affects voltage regulator in that pcm in a positive way. Taking car to dealer and requesting new pcm, knowing it is a possibly defective one. Can not wait for recall. |
| Category | Air Bags, Electrical System, Electronic Stability Control |
| Date | Sep 27, 2018 |
| State | GA |
| Description | The first incident occurred when I was in a parking lot. I got into my car and when I went to press the brake and push to start, my brake was locked and my computer started flashing service electronic stability control, park brake unavailable, enter auto-theft code and other numerous error messages. I had to have my car towed to the closest service and they didn't find anything wrong. Yesterday I was in traffic at a stop light and my car dinged, the check engine light came on, and my car said to put it in park and restart (this happened twice at the same light) then the error messages starting flashing (service air bag, service electronic stability control, blind spot alert unavailable, etc) today when I went to start my car the engine did not come on and the same error messages starting flashing as well as the check engine. This became an entirely new concern when this started happening while I'm driving. I have two small children in the car, and I'm pregnant. I just don't feel safe driving and this is our main vehicle, so we don't have much of a choice. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Sep 27, 2018 |
| State | GA |
| Description | 2 days after purchasing car, the check engine light came on. I asked service folks at dealership if I can bring it in. They said bring it in the next day. Later that day, my wife drove to store. She was in for 15 minutes. When she came back to car in parking lot and started the car the monitor said something about car being put in "park" and then had electric failure after a strange noise. Worried that power failure could happen while car is in motion. Dealer would not replace car unless we gave all 10s on survey, which we refuse to do. Dealership service said car had complete electric failure. Was told this was the first time they have encountered this problem. Service person also said they were aware of defects in pacificas. I asked how come they sold cars with known defects dealership stated they have lots of cars and many have defects. |
| Category | Power Train, Vehicle Speed Control |
| Date | Sep 27, 2018 |
| State | AZ |
| Description | My wife and I just purchased the pacifica and decided to take a road trip from arizona to oregon . While traveling through the hills and mountains the transmission would not shift properly to maintain highway speeds! There was a lot of lag time from the drivers input between the transmission and engine to respond. Also the cruise control would engage suddenly and speed up. Took to the dealership and the tech said the vehicle software was engineered that way and he couldn't do anything for us. |
| Category | Engine, Power Train, Structure:body |
| Date | Sep 26, 2018 |
| State | CA |
| Description | While on traffic 20-30 miles just after the 34miles battery charged ran out and when the car switched to engine mode the car stalled in the middle of the i80 highway. Followed on screen instruction to re start the engine and started after a minute or two and ran at a speed below 30miles per hour to a carpark. Amber engine lighted up and burning smell. I left and charged it in the carpark and managed to go home normally while using battery charge. Went to the dealership and said that its an ongoing issue and that catalytic converter is broken and could take a while as it is on back order. So I am on rental now but don't know when will the car be fixed. *dt *tr |
| Category | Service Brakes |
| Date | Sep 26, 2018 |
| State | UT |
| Description | After driving the van in reverse, the typical process is to stop the van, put it into drive, and begin going forward. Occassionally, however, within a few seconds of shifting into drive the can very abruptly and dangerously engages the emergency parking brake and I become stuck on the road scared to drive and in the middle of traffic! Applies to 2018 chrysler pacifica hybrid touring l |
| Category | Unknown Or Other |
| Date | Sep 26, 2018 |
| State | UT |
| Description | Occassionally when I hold the break and press the button to start the van, all 3 of the motorized electric doors are opened! Applies to 2018 chrysler pacifica hybrid touring l |
| Category | Forward Collision Avoidance |
| Date | Sep 25, 2018 |
| State | MO |
| Description | My new pacifica is equipped for the forward collision warning system. This is one of the big reasons I changed to this exact van. Well, it doesn't work. I have tried to get it to engage, no warnings, no braking, no anything. I have had it in the dealership and they claim they tried it and it worked but the service guy refused to do it again because it wasn't safe. Ummm, isn't that the whole purpose of it? It is set to the farthest distance setting and not working. I have had to slam on the brakes when testing it, so know that it is not working. The dealer is giving me the run around but I have read that many others have the same issue. This needs to work! I paid extra for this package and am very disappointed. A new 45000 van that doesn't do what it is suppose to is ridiculous. |
| Category | Unknown Or Other |
| Date | Sep 24, 2018 |
| State | GA |
| Description | We purchased a new 2018 chrysler pacifica hybrid on september 3rd. Yesterday, september 23rd, we left to go on a vacation. Less than 30 minutes into our trip (with 3 miles remaining electric range) we heard a clunk and the engine light came on. As the electric range went out we lost all propulsion, and my husband was able to steer it onto an exit ramp as black smoke began billowing from beneath the hood. We and our two children and my uncle all exited the vehicle. The hood was popped and a hero unit arrived, the engine compartment was in flames. We were asked to get away from the vehicle and the fire was extinguished as another fire truck arrived. Knowing the amount of lithium ion batteries on board, a fire, especially one that started inexplicably, was terrifying. We have not had a response from our chrysler dealer, at this time. ... *bf...*bf. Updated 10/29/18*jb updated 10/31/18*jb |
| Category | Electrical System, Engine |
| Date | Sep 20, 2018 |
| State | VA |
| Description | Tl* the contact owns a 2018 chrysler pacifica hybrid. While the contact's wife was driving 70 mph, an abnormal noise was heard and the engine stalled. The contact noticed smoke coming from under the hood. When the vehicle was stopped and the hood was lifted, the contact noticed flames coming from the rear of the engine in front of the firewall. The fire marshall extinguished the fire and the police filed report number: 2018-2716. The cause of the fire was unknown. There were no injuries. The vehicle was towed to an unknown chrysler dealer, but had not been diagnosed. It was unknown if the vehicle was destroyed. The manufacturer was not notified of the failure. The failure mileage was approximately 2,900. Consumer stated vehicle status is in limbo. Chrysler stated "we are unable to discuss the case due to an open ongoing investigation." as of this next saturday, 6 october, it will be 3 weeks that the vehicle will be sitting on the dealership lot. Updated 10/18/18*jb ...*bf *bf. Updated 10/31/18*jb |
| Category | Electrical System |
| Date | Sep 20, 2018 |
| State | MI |
| Description | Tl* the contact owns a 2018 chrysler pacifica. While the contact's spouse was driving 45-50 mph, the vehicle stalled without warning and an audible chime was heard. The contact quickly snatched the steering wheel out of his spouse's hands and guided the vehicle to the side of the road. The contact stated that the vehicle was involved in a minor crash with a curb in a construction zone. There were no injuries and a police report was not filed. The vehicle sustained minor damage to the underside of the bumper and fog lights. The contact was able to restart the vehicle and took it to mcinerney's woodhaven chrysler jeep (located at 23940 allen rd, woodhaven, mi 48183, (734) 362-3100). The dealer diagnosed that there was a loose wire under the dashboard. The vehicle was repaired. The mechanic was also unable to retrieve a fault code. The manufacturer was notified of the failure. The approximate failure mileage was 10,000. |
| Category | Electrical System, Unknown Or Other |
| Date | Sep 20, 2018 |
| State | AZ |
| Description | The vehicle spontaneously shut off while driving. The vehicle was able to be restarted after coming to a stop |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Sep 17, 2018 |
| State | CA |
| Description | The car engine was not responding when the car was stationary (in a parking lot) and all the electronics systems were continuously on for 3-4 hours and second row doors and trunk were not opening. The car can not be towed as the car wont go into neutral mode, the manual way to put the ca in neutral mode was using a yellow cable and the cable itself was missing. This is the manufacturers defect as the car is not fully loaded so its not functional. This happened twice within a week and caused lot of trouble to get help. Both the time I had to spend 4-5 hours to resolve the problem. The car will jump start after all the electronics system is off (after 3-4 hours) and then it would be drivable. I do not feel safe to drive this car anymore specially because I drive this car around the town with my kids. The car can shut off even while driving so its a dangerous car to drive around anywhere. |
| Category | Steering |
| Date | Sep 15, 2018 |
| State | TN |
| Description | 2018 pacifica has 218 miles on it. Bought it 4 days ago. While driving down the road the power steering completely fails. When this happens van pulls hard to the right. This has happened 3 times. Power steering service light, check engine light are both on. Turning van off and restarting fixes the problem, for awhile. Called dealership and was told " that doesn't make sense". Taking it in first thing monday morning. |
| Category | Engine |
| Date | Sep 14, 2018 |
| State | WA |
| Description | Two weeks into ownership and with only 750 miles driven, the engine started smoking and caught fire while I was driving my family to lunch. I was heading eastbound on highway 18 in washington state, toward I-90. *bf *bf *dsy updated 10/31/18*jb |
| Category | Unknown Or Other |
| Date | Sep 11, 2018 |
| State | MO |
| Description | With start/stop on, sitting at a stop sign or light, car stops as it's supposed to, then I remove my foot from the brake and it rolls backward. It doesn't do it all the time, dealer unable to replicate issue and sends me home. I argue stating my vehicle is not safe for my children! Once it rolled me into a mailbox shattering my rear window! |
| Category | Electrical System, Engine, Power Train |
| Date | Sep 07, 2018 |
| State | CA |
| Description | The car totally shut off when driving 20 mph. Full tank of gas. Brand new car with 5,000 miles on it. Called chrysler -- they left us abandoned mid-road, they said it would take the 90 minutes. We purchased the top, perpetual warranty. Called aaa who got the car onto a flatbed. But no way to get it off because wheels are locked. Chrysler non-responsive. Car non-responsive. |
| Category | Electrical System, Engine, Steering |
| Date | Sep 06, 2018 |
| State | NY |
| Description | Minivan stalled seased operating as driving normal speed in motion on a city street tried restarting vehicle kept stalling automatically turned off could not turn wheel kept stalling shutting off while in normal operation could not brake could not accilatate screen said put in park to put in drive... Check engine light was on |
| Category | Service Brakes |
| Date | Sep 06, 2018 |
| State | CA |
| Description | The chrysler pacifica hybrid has 2 pwm signals going from the brake pedal to the abs module used for braking. Each of these carries a pwm signal. The reason there are 2 is most likely for redundancy. However I noticed that if one signal goes bad, the brake's assist faults and you almost lose brakes completely. It means there is no redundancy on the brake signal as was originally intended. Over time, when the brake pedal's pwm signal generator goes bad, you suddenly lose braking capability. This can be at any time without notice. |
| Category | Steering |
| Date | Sep 06, 2018 |
| State | NY |
| Description | I have had my vehicle exactly 1 month. I have noticed when taking a sharp right or left turn going approx. 20mph, the steering wheel will rip out of my hand. Today while driving straight going about 34mph my power steering was completely gone and I had a light flashing on the instrument panel to service power steering. I pulled off to the side of the road which was very difficult, turned my vehicle off and than back on and it had reset itself. Not happy with less than 1,000 miles on this vehicle. |
| Category | Electrical System, Engine |
| Date | Sep 05, 2018 |
| State | FL |
| Description | Tl* the contact owns a 2018 chrysler pacifica. While driving 5 mph and making a left turn, the vehicle stalled. The contact was able to restart the vehicle after several attempts. The vehicle was taken to phillips chrysler jeep dodge ram (located at 3440 s pine ave, ocala, fl 34471, (352) 732-7577) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 7,000. **tr consumer stated vehicle lost power as entering intersection. I am not sure it stalled, I think more likely lost accelerator control, as I did not see any warning lights. It was a down hill "coast" to stop about 300 yards so not clear if vehicle was "coasting" or driving at idle speed. Putting into park, pushing engine button to stop and start solved the problem. Updated 11/1/18*jb |
| Category | Engine |
| Date | Sep 02, 2018 |
| State | NJ |
| Description | I was stopped by a stop sign on a city road when suddenly the engine turned off. The screen said put van in park and restart. The van was in drive when this occurred. |
| Category | Engine, Vehicle Speed Control |
| Date | Aug 29, 2018 |
| State | NC |
| Description | My brand new 2018 chrysler pacifica hybrid which I got on july 4th 2018 shuts off last week on a highway while I was driving from raleigh to charlotte about 70 miles/hr. With lot of difficulty we were able to pull over. I stopped the car and restarted the car, the car behaved normal but with malfunction indicator in my dash. Dealer is saying there was buggy software installed on july 3rd 2018 as a part of some u73 recall. Our family is very scared to sit in the car again. They are saying 2 parts damaged in car due to the buggy software patch applied, pcm codes p0420, p0430 - catalytic converter efficiency failure (both). Chrysler customer care says no issue with software, dealer is saying it's software bug caused the issue. I am confused now whom to believe. They said I will get my car in a month (may be). Very unsatisfying and feel very unsafe in this car now. Kindly do the needful. *tt *tr |
| Category | Electrical System |
| Date | Aug 26, 2018 |
| State | AL |
| Description | Today, 8/26/2018 as I was driving on the interstate with my newborn and 2 year old son my 2018 chrysler pacifica decided to shut off the entire ac unit and stop the car unexpectedly. We were unable to restart the ac and ended up having to roll down the windows once we restarted the car. This is extremely concerning since it is august in alabama and also puts my entire family's safety at risk. I am currently too afraid to drive my new car in fear that something will happen again. *tt *tr |
| Category | Electrical System, Electronic Stability Control |
| Date | Aug 22, 2018 |
| State | CA |
| Description | I was driving the chrysler pacifica hybrid 2018 completely shut off. No power steering, no electronics no nothing. I thought it was a fluke until I talked to someone else with the same car and it happened to them 3 times. My wife is scared to drive the car now and we have 3 small children and don't know what to do. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).' *pm |
| Category | Engine, Fuel/propulsion System, Steering |
| Date | Aug 22, 2018 |
| State | CA |
| Description | Incident #1 (7/17/2018) - while breaking towards a traffic light that turned from red to green, I attempted to accelerate but heard a loud popping noise, felt the van lurch, and immediately lost all power to the vehicle. Numerous warning lights appeared on the dashboard including engine light & power/hybrid plug-in failure. I was able to steer to the side of the road and break to a stop, and restart 1-2 minutes later. Brought to chrysler dealer on 7/20 and was told on 7/21 upon pickup that the issue had been rectified via software update. Incident #2 (7/23/2018) - while moving slowly in traffic, I attempted to accelerate as the vehicles ahead of me moved and again lost all power with the same set of errors/warnings mentioned in incident #1. Once again, after 1-2 minutes I was able to restart the vehicle. I brought to a different local chrysler dealer that same day. Picked up the vehicle on 7/24 and was told that after thorough multi-point mechanical inspection with the fca engineers, the company believed the previous dealer had incorrectly applied the software update. Dealer test drove the vehicle for 20 miles and could not recreate the issue. Incident #3 (8/21/2018) - while again moving in traffic, my wife (with our 1 year old in the back) again suddenly lost all power as mentioned in incident #1 and #2 above, except she also had the steering completely lock up on her. She was able to break to a stop mid-traffic and restarted the vehicle 1-2 minutes later. Soon thereafter I called fca corporate directly and have requested a full repurchase of the vehicle and plan to pursue lemon law remediation if that doesn't lead to resolution. All three incidents are life threatening in nature and have not been diagnosable by multiple chrysler dealerships working in conjunction with fca engineers. (image provided from incident #2) *tt |
| Category | Engine, Fuel/propulsion System |
| Date | Aug 16, 2018 |
| State | TX |
| Description | Tl* the contact owns a 2018 chrysler pacifica. While driving various speeds, the engine stalled without warning. The contact placed the gear in park and attempted to restart the vehicle. The contact cited that the automatic engine fuel saving device, a feature of the vehicle, may have caused the failure. A dealer and the manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown. |
| Category | Electrical System, Electronic Stability Control |
| Date | Aug 15, 2018 |
| State | IN |
| Description | While driving approximately 35 mph, control panel stated "vehicle not in park" and then completely shut down. I had to coast into a parking lot. I put the vehicle in park and van restarted immediately. However, when I put the van into d (drive) the car reversed! I immediately braked and then preceded to drive forward. The "vehicle is not in park" has happened approximately 3 other times while driving but the engine never stopped. This is the 2nd time my vehicle has stalled while driving. It looses all power!!! The first time it was in the dealership, they could not detect any issues. It was very similar except the panel stated "vehicle is not in drive". This should not be happening to a brand new car! This is a safety issue and recalls should be placed as I have seen several other vehicles with similar problems. I have 3 small children and luckily they were not with me. |
| Category | Vehicle Speed Control |
| Date | Aug 13, 2018 |
| State | IL |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact received notification of nhtsa campaign number: 18v332000 (electrical system, vehicle speed control). The vehicle was taken to ken nelson chrysler cadillac buick gmc (1100 n galena ave, dixon, il 61021, 815-288-4455) where the recall was repaired. Two months later, while driving approximately 65 mph with the cruise control activated, the vehicle accelerated to 85 mph. An alarm went off and the "over 75 mph" warning indicator illuminated. The contact depressed the brake pedal and disengaged the cruise control. The dealer and manufacturer were not made aware of the failure. The failure was not diagnosed. The failure mileage was approximately 6,900. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Aug 07, 2018 |
| State | CA |
| Description | The vehicle had no power at a stoplight. It was like the vehicle had completely shut down, but the power display was still on. I was unable to go forward and the car. I turned off the engine completely and after about 30 secs or so, restarted the car and then I was able to regain power. No warning lights or indicators came on. Then a burnt smell started coming from the car. |
| Category | Unknown Or Other |
| Date | Aug 07, 2018 |
| State | WI |
| Description | 07/23/18 as I was driving my 2018 chrysler pacifica hybrid at 55 mph on a two lane highway when the vehicle suddenly shut off and would not respond to attempts to steer or brake. My toddler was in the car with me and I could not control it. The display message indicated the vehicle needed to be put in park. I attempted to coast the vehicle off the highway and out of traffic but there really isn't much of a shoulder and I didn't really have much ability to control the vehicle. I was able to turn the shift to neutral, drive, and reverse but the car did not respond. Several attempts were made to turn the vehicle off and restart it but that didn't work. I attempted the roadside assistance button but it did not work. I called the nearest chrysler dealer which the vehicle had been taken to a week prior for a recall. The service staff gave me the phone number for chrysler roadside assistance. It took an hour and a half for the tow truck to come and the vehicle was towed to the nearest dealer. The vehicle has been there over two weeks. *dt consumer stated the problem occurred a second time when I went to pick up the vehicle following the repair. They asked to leave it there for further diagnosis but they never did identify what happened. I have not experienced any problems since that time. Updated 10/19/18*jb |
| Category | Electronic Stability Control, Forward Collision Avoidance |
| Date | Aug 06, 2018 |
| State | CA |
| Description | Front collision warning and brakes did not engage when this safety mechanism has been functioning in the past. We were driving on the freeway in traffic when the truck ahead of us braked suddenly. Our pacifica rear-ended this vehicle at about 25-30mph. No audible or visual front collision warning occurred and the automated emergency braking system did not engage. |
| Category | Unknown Or Other |
| Date | Aug 06, 2018 |
| State | CO |
| Description | Air conditioning went out. Dealer put freeon in sent us home it went out again in a very short time. |
| Category | Vehicle Speed Control |
| Date | Aug 04, 2018 |
| State | CA |
| Description | After u73/nhtsa 18v-332 I tested the speed control after turning on the radar, I was able to set the speed and the vehicle performed as expected. When I pressed the set button again to increase the speed if I held the set button for more than a couple of seconds and released it the vehicle rapidly accelerated until the brake was applied. This was the same fault that occurred before the recall fix was applied. So the recall fix did not repair the condition. |
| Category | Engine, Fuel/propulsion System, Steering |
| Date | Jul 31, 2018 |
| State | MA |
| Description | We were driving car at 25 mph on busy city road in gas mode (not electric mode) when the power steering and accelerator stopped working. The check engine and battery indicator lights lit up, and a message saying "car must be in park to continue driving" showed up on the dashboard. The brakes worked, and we coasted to a stop and were stuck in the middle of an intersection on a busy artery. When we put the car in park, it would not then go back into drive or reverse; the "d" and "r" gear lights were flashing. The car would not turn off, it would stay in run mode when we tried to turn it off. Battery operated functions, like power sliding doors, stopped working. Earlier in the day, the car had a rough idle while in gas mode. |
| Category | Engine, Power Train |
| Date | Jul 29, 2018 |
| State | MN |
| Description | With just 200 miles and having owned the vehicle 3 weeks, vehicle lost power on freeway and my wife coasted off to the side with car fully stalling and ignition locking up within 1/4 mile. Vehicle was towed to dealership but worked fine next day. 100 miles later and about 3 weeks on different freeway the same thing happened again and vehicle was towed back to dealership. The car seems to stall in hybrid or gas mode. Service staff changed battery and tried various things but service department had the car stall out again on test drive on freeway and van was towed back. Chrysler sent their own service specialist and after main computer was changed and controls set, car was driven a couple of miles on city streets by the expert before stalling out. After three months, and less than 500 miles, we are asking for a refund and the car has yet to be fixed. *tt |
| Category | Power Train, Vehicle Speed Control |
| Date | Jul 28, 2018 |
| State | FL |
| Description | July 28, 2018 7:20pm: stopped the car at crosswalk for pedestrians. While car was stationary with my foot on the brake, the engine started to race with increasing force. Fearing that I could not hold it back with the brake, I reached over and shifted the car into neutral, which remedied the situation. Notes: 1) the cruise control was not engaged at the time. 2) the auto stop/start was not engaged (I. E. The blue light was on). This is not the first time that this has happened. July 13, 2018 12:15pm at disney world: I was traveling down an incline toward a stop sign. As I applied my foot on the brake, the engine began to race with increasing force, despite my foot on the brake. As there was no traffic coming, I simply took my foot off of the brake and proceeded through the intersection. The situation seemed to remedy itself. Notes: 1) the cruise control was not engaged at the time. 2) the auto stop/start was not engaged (I. E. The blue light was on). Neither of these events appear to be associated with chrysler's u64 or u50 recalls, as neither the cruise control nor manual park release were engaged. However, it should be noted that the auto stop/start was not engaged in both situations. Additional observations: on numerous past occasions, when the car did have the auto stop/start feature engaged (I. E. Blue light off), the car would "buck" while going through an intersection (I. E. It would slam into gear). This is one of the reasons why we now disable the auto stop/start. I am an electro/mechanical engineer with 40 years experience and former global director of product reliability, safety & consumer impact for motorola. |
| Category | Electrical System |
| Date | Jul 27, 2018 |
| State | OH |
| Description | Malfunction of the hands free power sliding door opener caused sufficient heat buildup to ignite an open flame in the plastic cladding material under the body of the car. Vehicle was parked (and had been for several hours prior). The area directly below the passenger sliding door was completely melted away. Photos of the damaged area are attached. *tt *dt *bf *tr *bf updated 10/2/18*jb updated *bf. *tr*jb *dt*jb |
| Category | Electrical System, Power Train, Vehicle Speed Control |
| Date | Jul 24, 2018 |
| State | VA |
| Description | While driving on a highway with a speed limit of 70 mph, a warning light came on that the battery was conditioning. I was then limited to 45 mph with very little acceleration, and the a/c stopped working. This was repaired, but happened again three weeks later when about to merge onto another highway with a 55 mph speed limit. |
| Category | Electrical System, Engine |
| Date | Jul 20, 2018 |
| State | MD |
| Description | I took my van in for recall and was fixed on 7/16/18 for cruise control problem. Everyday since the fan comes on while parked in the garage and charging (level 2) at a very high noise level. Roller coaster type noise. You can hear it all over the house. Car sounds like it is going to explode. Never happened before the recall fix for cruise control. Videos of same type of problem are on the facebook group for this car. Search for "chrysler pacifica plug-in hybrid". I also videotaped the car making the noise but won't be able to upload such a large file. |
| Category | Electronic Stability Control |
| Date | Jul 17, 2018 |
| State | NY |
| Description | Tl* the contact owns a 2018 chrysler pacifica. The contact stated that the electronic stability control warning indicator illuminated. The dealer (eastchester chrysler jeep dodge ram, 4007 boston rd, bronx, ny 10466, (718) 547-5500) was unable to determine a failure cause or a remedy. The manufacturer was notified of the failure and had no specific solution other than to trade the vehicle in for the same vehicle, which was not a repair remedy according to the contact. The vin and failure mileage were not available. |
| Category | Electronic Stability Control |
| Date | Jul 17, 2018 |
| State | NY |
| Description | Tl* the contact owns a 2018 chrysler pacifica, which was a trade-in of another 2018 chrysler pacifica. Within months of owning the vehicle, the electronic stability control warning indicator illuminated, which was the same failure experienced from the previously traded-in 2018 chrysler pacifica. The dealer (eastchester chrysler jeep dodge ram, 4007 boston rd, bronx, ny 10466, (718) 547-5500) was contacted and a diagnostic appointment was scheduled. The manufacturer was not contacted. The vin and failure mileage were not available. |
| Category | Engine, Unknown Or Other |
| Date | Jul 17, 2018 |
| State | CA |
| Description | While driving at approximately 55mph, on an overpass ramp connecting two different freeways, driving uphill around a broad turn, the car suddenly became non-responsive to pumping the gas pedal or applying the breaks. Steering was still possible. I turned on the hazard lights and continued to steer the car around the bend as it decelerated (it was 25mph or less before I got it restarted). Concurrently, I shifted into reverse (I intended to turn the knob to neutral but overshot due to nerves), then back into neutral, and back into drive. At that point, the gas pedal became responsive again, and the car drove normally subsequently. At the time of the incident, the car was in electric mode (although given that the car was going up an incline on the freeway, it is possible that the gas engine kicked in briefly and I didn't notice), with approximately 50% battery remaining. Additionally, the car was under recall (u73/nhtsa 18v-332) for a cruise control problem and had not yet had the software update required to address the recall problem. However, cruise control was not engaged during this incident, and the dealership told me subsequently that the problem I reported was not part of the cruise control recall. The car was purchased new six months previously, and its first maintenance appointment was scheduled the day following this incident. No accident resulted from the incident, and the police were not involved. Driving conditions were optimal, with light traffic on a sunny, dry day. |
| Category | Electrical System, Engine, Power Train |
| Date | Jun 29, 2018 |
| State | CO |
| Description | 2018 pacifica with 5450 miles on it. While driving on highway at 60 mph with adaptive cruise control engaged, vehicle sudden appeared to stop running. Vehicle had been operating perfectly normal with no indication of a problem until it started to quickly lose speed and had no response from accelerator pedal. Message on dashboard said to place vehicle in park and press start button. I'm not sure if the engine was actually idling or if it had completely stopped running. I did not notice a loss of power steering or brakes. Coasted over to shoulder, placed in park and tried to restart. The engine would start, but only idle at about 600 rpm. Accelerator pedal had no effect on engine rpm and I could not shift out of park. Shut the vehicle off and restarted it several times with same result over a 3 minute period. Then I switched the auto start/stop button into the off (defeat setting) and was immediately able to restart the vehicle, which then operated as normal. Since this incident yesterday, the vehicle has operated as normal and has reported no faults through the u-connect application. Clear weather with temperature near 100 degrees when this incident occurred. Both keyless remotes for the vehicle were inside the vehicle, mine in my pocket and my wife's in her purse. Before heading out on this trip I had used the remote start function and allowed the vehicle to run in remote start mode until it timed out. Then had remote started the vehicle a second time before switching it to normal run mode before leaving the parking lot. This was about 40 minutes before the event happened. It occurred to me that the messages that were displayed on the dash while the vehicle was inoperable were similar, or possibly identical to messages displayed during the remote start function, which is why I thought of switching the auto start/stop button to the defeat position. |
| Category | Unknown Or Other |
| Date | Jun 27, 2018 |
| State | IL |
| Description | Since we purchased the vehicle 3 months ago, dealer hasn't been able to correct problems with bluetooth connectivity memory and gps memory. They've replaced the radio once but that didn't correct issues. Per dealership, chrysler has 'radio restriction' so they don't know when another might be available. Seems more of a software issue that they don't seem to know how to correct |
| Category | Engine, Power Train |
| Date | Jun 25, 2018 |
| State | MN |
| Description | I purchased the 2018 chrysler pacifica hybrid in december 2018. In february 2018 at about 3500 miles, the vehicle's engine light turned on and the engine sounded loud. I took the vehicle to the dealership and was informed that a pin was missing from the exhaust camshaft phaser. The pin was not installed with the manufacture of the vehicle according to the technician. The exhaust camshaft was replaced along with a camshaft phaser, oil control solenoid, and cylinder head cover gasket. Subsequently, the transmission failed and was replaced at about 6500 miles in june 2018. The vehicle is now in the repair shop awaiting diagnosis of another issue. I am not an expert in engines. I am concerned that my vehicle may not be the only vehicle manufactured without the camshaft pin. Again, I am not an expert, but I am concerned that the missing pin may result in inopportune engine failure that could result in endangerment of occupants of any faultily manufactured vehicles. |
| Category | Electrical System, Engine |
| Date | Jun 24, 2018 |
| State | GA |
| Description | 6/20 the engine light came on. The dealership claimed that they performed the dtc inspection and a system update (to prevent vehicle from stalling). The vehicle was returned on 6/23 and it broke down on 6/24. The car went from 10mph to 43 mph when pressing on the gas and then instantly stopped at around 10mph. The vehicle turned off and was unable to start and had to be towed back to the dealership. I hit a curb and if I was not an experienced driver I could have killed someone or myself or my 3 children could have been harmed if they were in the vehicle. I have provided a video of the incident on my youtube and the documentation from what the dealership said they performed on the vehicle. This car needs to be recalled and off of the road. Please save lives because this was very scary and I fear getting back into the vehicle if they fix it. I do not want it back. I want safety for my children and myself. I am a social worker and I drive my vehicle to clients homes and I cannot do my job in fear that I might loose my life. Https://www. Youtube. Com/watch? V=fcsx8mpcag8 *tt *tr |
| Category | Electrical System, Engine |
| Date | Jun 23, 2018 |
| State | TX |
| Description | Driving down the hwy when the van just turns completely off almost causing a wreck and also the control panel freezes and ac will not turn on at all. It will not let you press any buttons |
| Category | Electrical System, Engine |
| Date | Jun 21, 2018 |
| State | MI |
| Description | In the middle of driving the vehicle suddenly shut down. The vehicle was repaired by a chrysler dealer, was driven approx. 2 blocks and shut down, in the middle of driving, for a second time. |
| Category | Power Train |
| Date | Jun 21, 2018 |
| State | WI |
| Description | On june 11th on my way home from work I stopped at a store and parked the car. Upon my return to my car about 15 minutes later, I unlocked, sat down, put my foot on the brake and pressed start. The car started as normal. I attempted to put the car in drive and the lever would not move out of park. The orange engine light remained on. As I had a similar problem on may 23rd, I turned off the car and attempted to start and shift into drive again with no different result. I tried several more times with no luck. The car started just fine, it simply would not shift out of park and each time the engine light remained on. The parking brake was not on nor did I try to push it. I called my roadside assist to order service to be towed to my dealer. I got out of the car for a few minutes and then got back in to try the process again and still no result. After about 30 minutes total, the tow truck arrived. Just as he was arriving I tried same process and the car did shift into drive. I still had the car towed and the dealer spent over one week trying to determine the cause with no answers. Chrysler was very involved since I had this same problem on may 23rd. However, on that may date my car stalled while I was waiting at a stoplight on a busy road and then locked in park so I could not move it. This time I was not moving as the car was parked in a lot. After 8 days at the dealer I have my car back. |
| Category | Unknown Or Other |
| Date | Jun 20, 2018 |
| State | NY |
| Description | Forward collision warning system is not working. Went back to to dealers and it still does not work. I called chrysler and spoke to two different people and was told they have no way to check if' it working. I paid 995. 00 for this option for safety for my family. I was told that this was a luxury feature and not able to be tested,too bad for us. I have tested my car with chrysler mechanics and they don't know how to fix the problem. How can chr not sell something like this? Thanks |
| Category | Forward Collision Avoidance |
| Date | Jun 19, 2018 |
| State | NY |
| Description | Tl* the contact owns a 2018 chrysler pacifica. While driving 60 mph and approaching a vehicle, the forward collision warning system failed to alert. The vehicle was taken to huntington jeep chrysler dodge ram (1220 e jericho turnpike, ny 11743, (631) 673-0270) where the sensor was recalculated. The repair did not correct the failure. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 810. *tt updated 9/26/18*jb |
| Category | Electrical System, Steering, Suspension |
| Date | Jun 13, 2018 |
| State | AZ |
| Description | 1- turn the van on. Click on uconnect theater then shift to r or click the surround camera to activate the camera, click any bottoms to change the camera view, is not working. The screen freezing and not responding anymore. Turn the van off for 2 hours. Turn it on again, the camera options will work fine. Click the uconnect theater again, go back to the camera or shift to r, the bottoms that change the views are not working and not responding. 2- put the usb flash to play movies. Go to uconnect theater, it will read the usb and I can play movies. Disconnect the flash and connect it again, it will not reading it anymore. Turn the van off for 10 min. Then turn it on, it will work again. Once I disconnected and connect it again, it will stop reading it. Software issues. (watch the video that I did (https://www. Youtube. Com/watch? V=gc7o60khj4w) 3- on speed 5 or less, driving forward or backward, when I turn right, the steering will shake. Sounds like rock and pinion or steering column issue. |
| Category | Forward Collision Avoidance |
| Date | Jun 12, 2018 |
| State | WA |
| Description | While cruise control is engaged if a vehicle is already stopped when you come upon it, like at traffic light, while you are approaching the vehicle will not engage the brakes as apposed to when you are both moving and the vehicle in front slows to a stop. Also, the screen that shows the 360 camera and other apps freezes up randomly, mostly while using the camera while not in reverse, both when the vehicle is moving and stopped. *tt |
| Category | Electrical System, Engine |
| Date | Jun 11, 2018 |
| State | IN |
| Description | Driving 50 mph and engine stopped. "d" was flashing stating it wasn't in drive. All power lost. I was able to turn on a side street and put it in park. Took multiple times to restart the van. I was able to drive home without any other episodes. Two weeks ago, while driving at night, the interior lights dimmed all of a sudden. This occurred two times. The dealership did not detect any problems with the light dimming. I'm not sure if they are related but I am terrified to drive the car with my 3 young children. |
| Category | Electrical System |
| Date | Jun 04, 2018 |
| State | WA |
| Description | Auto stop/start failed monday morning. Died at an intersection. I was lucky. Didn't block the whole intersection, but only 1 lane. Stopped in front of a traffic light. I was the 1st vehicle of the line. The starter didn't start the engine when traffic light be green. The message of the vehicle guided me to turn to park, and to push the start. I did many times, short push, long push. I could hear the starter kicked in, but the engine refused to start. I stuck there. Turned on emergent flashers. I felt so frustrating and nervous about the car I purchased this year. Nice people tried helping to push the car to a parking spot, but I could not get it into neutral gear. Even though, I could turn the button it to neutral position. It was not real neutral. We could not push it. I tried to disconnect the battery. But I could not do it without the right wrench by the f**king new design. My son started crying. I called towing. I called my wife to get my son. More kind people tried to help me. One person even tried to towing my car away with his towing strap. But we abandoned because there is no towing hook found on the car. Finally, my wife arrived and rode my son to daycare. I went back into the car, and calmed down a little bit. I tried to turned the vehicle off. Brake. Turing to parking. Pushing start/stop button. I successfully turned the vehicle off. Took a deep breath, turned on the vehicle. Everything back in normal. I run the car away from the intersection, and called cancelling the towing service. The whole process took my more than half an hour. Hate auto stop start. |
| Category | Electronic Stability Control, Engine |
| Date | Jun 04, 2018 |
| State | FL |
| Description | Tl* the contact owns a 2018 chrysler pacifica. While driving approximately 45 mph, the vehicle stalled and lost braking and steering ability. There were no warning indicators illuminated. The contact depressed the start button and the vehicle restarted normally. The contact stated that the failure also occurred on may 19, 2018. The vehicle was taken to the naples chrysler/jeep/ram dealer (6381 airport pulling road north, naples, florida 34109) where it was awaiting diagnostic testing and repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 2,300. |
| Category | Engine, Power Train, Steering |
| Date | May 31, 2018 |
| State | WI |
| Description | On may 23, 2018 I was in route to work per normal. It was about 8:30 am. The car was stationary in the left hand turn lane (second from right lane) on a 6 lane busy city street waiting for a red light to turn green so I could turn left/north onto next street. The car was in drive with my foot on the brake. As the light turned green I took my foot from the brake to the accelerator and the car suddenly powered down. I put my foot on the brake, put in park, turned off the car, and then pushed start again. The car started but would not move out of park. I retried several times with no luck to get the car out of park and move forward. I put on my hazards as cars started to stack up behind me while I was motioning for traffic to go around me. I tried again to restart and while the car would restart, I could not move it out of park and was stuck there. With my hazards on, I called the police to assist and then tried to use my uconnect to reach my 'free' roadside assitance using my assist button. I got an error message multiple times that it would not connect. I found the 800 number and manually dialed myself. After about a 10 minute process I finally was able to order service via the text process that was sent to me. It took another 5 minutes before I received confirmation that tow truck was ordered. Police arrived. I called back to determine how long tow truck would take to find it was 90 minutes. This was unacceptable due to my location and the traffic backup. I called my dealer directly and they sent service within 30 minutes. The dealer immediately received a call from chrysler star team (due to the roadside report I filed) and they had my car for one week. I have the car back now and there are no solid explanations as to why this happened. I know that chrysler was very involved in having dealer perform multiple tests. Thankful I was not on freeway. |
| Category | Electrical System, Unknown Or Other |
| Date | May 24, 2018 |
| State | CA |
| Description | Vehicle uconnect screen locks onto forward image while moving forward down the road or goes black eliminating the ability to access any of the climate control or sos features. Extremely distracting and requires vehicle to be pulled over and restarted to clear. |
| Category | Electrical System |
| Date | May 16, 2018 |
| State | FL |
| Description | Vehicle suddenly shut off while driving. *tt |
| Category | Steering |
| Date | May 13, 2018 |
| State | NC |
| Description | Driving at 45 mph in very light traffic, the power steering on the vehicle failed in 'turning traffic' making it near impossible for my wife to physically be able to correct the direction of the vehicle. She came to a complete stop as the vehicle was unresponsive with an error being reported on the driver information center located center/dash where the error reported was that there was a power steering failure and the vehicle should be taken to a chrysler dealer for immediate service. Problem: power steering fails action taken: stopped, restarted and error message was no longer present. Tried on 3 separate occasions to reproduce the issue without success. Note: I have been unsuccessful in reproducing *bf *tt updated 9/20/18*jb |
| Category | Electrical System, Engine, Steering |
| Date | May 06, 2018 |
| State | CA |
| Description | (1) power steering went out intermittently on the freeway and said it was unavailable and service was required (2)vehicle was hesitating when stepping on the gas (3) heater/air conditioner changed the level of air flow on it's own (4) window rolled down on its own. After I had it in the shop for 2 1/2 weeks, they didn't do any work to it and had me come pick it up. After driving it for 2 minutes, the power steering kept going out on me again. Then I was stopped at a stop light and the car turned off and I had to put it in park and re-start it. When I drove it back to the dealership, the window rolled down again on its own. How could they give this car back to me knowing they didn't fix anything. I have children that I drive around in this vehicle. I do not feel safe driving this vehicle any longer. It is a brand new car. I've had it for 2 months. *tt *tr |
| Category | Electrical System, Electronic Stability Control, Steering |
| Date | May 04, 2018 |
| State | CA |
| Description | Power steering goes out while driving in service for second time with only 800 miles on it passenger front window rolls down while driving by its self passenger auto side door would open one day vehicle shut off and came to a complete stop in a parking lot with no notice or reason. *tt *tr |
| Category | Engine |
| Date | May 04, 2018 |
| State | NY |
| Description | I was driving in the left lane on a congested highway at approximately 10 mph with my foot gently on the accelerator. Traffic started to move a little faster, I pressed down on the accelerator, to increase the speed of the car. Instead of accelerating the car was slowing down. I realized the engine cut out. I steered the car toward the left shoulder and the car glided to a stop barely on the shoulder. With the car stopped, I checked for an indicator light to help determine the problem. No indicator lights were on. There was a message displayed that directed me to put the car in park ( I left everything the way it was when the engine stopped), press the brake and push the start button. I car restarted normally. The reason the engine stopped running is unknown. The vehicle was purchased new. Model year 2018. It is a gas driven minivan, not the hybrid model. Total mileage 2932. The vehicle has not been serviced. *tt *tr |
| Category | Unknown Or Other |
| Date | May 04, 2018 |
| State | CA |
| Description | Our theater system has not worked properly since we purchased the new vehicle 4 months ago. The car is at the dealership for repair, but the software patches have not worked and have corrupted the entire system. Chrysler does not know how to fix the problem or what is causing the issue. My brand new ,000+ vehicle has been sitting at the dealership with no expectation on when the problem will be fixed. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Apr 27, 2018 |
| State | CA |
| Description | Within 2 months of buying the vehicle, the minivan stalled and died on a highway (I-80). Luckily it was early morning (6 am) and there wasn't anyone behind me or next to me. So was able to maneuver to the right shoulder. Car was towed to local dealership. Problem was supposedly fixed, but not assurance from chrysler. Did I get a lemon? Are there others who have had similar issues with this minivan? *tt *js *tr |
| Category | Power Train |
| Date | Apr 20, 2018 |
| State | NC |
| Description | The car randomly shifts to what sounds like neutral and has the rpms skyrocket while driving around 10-15 mph. After 2-5 seconds of loss of momentum the transmission engages and jerks the car forward like it was rear ended. This happens 3-4 times a day. The dealer states "nothing is wrong, we cant replicate the problem". This car is not safe to drive, but its our family vehicle and is needed on a daily basis. *tt *tr |
| Category | Electrical System, Exterior Lighting, Steering |
| Date | Apr 11, 2018 |
| State | FL |
| Description | I was passing a slow moving motor home on state road 19 ocala national forest . In the middle of my pass the engine cut off. I had enough speed to finish my pass safely and pull to the side of road. All the panel lights were flashing and the car would not restart. I called roadside assistance chrysler and after four hours the vehicle was towed to the nearest chrysler dealer. The car has been at beck palatka florida, chrysler since april first. They informed after five days that they were not equipped to handle repairs because of the new technology on this vehicle. I have now been informed that I will have to pay for towing from dealer in palatka to the st. Augustine dealer. I feel concern for my safety driving this new chrysler hybrid if it can be repaired. We could have had loss of life had another vehicle struck our vehicle approaching head on. I had no acceleration in the middle of my passing, and with my wife and grandchildren in the car, this situation could have been tragic. My case number is 33839387 and I have been informed that it is going to be transferred to another person! Please advise as to my next step in this process. |
| Category | Electrical System, Electronic Stability Control, Steering |
| Date | Apr 04, 2018 |
| State | IN |
| Description | Bought vehicle on march 5, 2018, on the 2 hr drive home the cars main front center console starts rebooting and resetting over and over, the car then yanks us hard to the right and as I fight the driver assist mode to actually stay on the road, my husband and myself was plenty scared. We got the driver assist disabled, the heat was unable to be turned down, the steering wheel was so hot we had to put on gloves, the seat heat could not be shut down, we were with windows open in the snow, we had no choice. We attempted to restart the car, same functional issue. Contacted dealership following morning, informing them they said get in in right away, we took to local chrysler on may 6th and they found nothing. They didn't believe us either. Happens again immediately the day after being there, again we took it in, they wanted it to continue when we pulled in we were told, I said it keeps taking us off the road. The 3rd time was the same only we almost side swiped another van by the skin of our teeth. Lucky we pulled hard and saved ourselves. It has now been at chrysler repair more than 5-6 times same exact problem, their same exact excuses, no fix. Dealership where we purchased suggested we begin lemon law on it. I agree, I don't want to be the crash dummy. Chrysler has been notified online, they were insistent it can be fixed, its been a month, and they have had the car more than us, and they have put 1000 miles on it too, where as we barely got 450 with ride home. I have made first payment and have a rental now, a junkie one! Please help us, this car is dangerous, and will cause a serious fatality the way it steers off suddenly. It is a catastrophe waiting to happen. On board computers fail on and off. |
| Category | Power Train |
| Date | Apr 02, 2018 |
| State | OH |
| Description | After a stop, then stepping on the gas and nothing happens. Finally takes the gas and lurches forward. On 03/15/2018 the dealer updated the tcm software,said mine was out of date. Seemed ok until 04/01/2018 when it did the same thing again. Mileage is 3000. |
| Category | Unknown Or Other |
| Date | Mar 14, 2018 |
| State | NY |
| Description | The forward collision warning system has never worked since car was purchased. Chrysler has told us car must be going 70 mph for system to activate. The chrysler video indicates system should be working at much slower speeds (25 mph). This is a serious safety issue. |
| Category | Steering |
| Date | Mar 09, 2018 |
| State | GA |
| Description | The car was put in drive and was driving at 20 miles an hour. Suddenly the power steering was lost. The car would not turn and had to turn the car off and on again to fix the problem. The problem occurred again after 20 minutes. The steering was stuck and turning the car off and on again resolved it. I am worried it would happen again on the highway and am taking it to the dealer. *tt *tr |
| Category | Engine |
| Date | Feb 28, 2018 |
| State | FL |
| Description | Car stalled, engine completely stopped while driving expressway speeds. Engine would not restart and required tow. Eight days after incident - still no diagnosis for failure although evidence points to internal engine damage. |
| Category | Fuel/propulsion System, Power Train, Vehicle Speed Control |
| Date | Feb 16, 2018 |
| State | CA |
| Description | I had just purchased this car and was driving away from the dealer. About a mile down the road I was slowing down and started to put on the brakes when I had an uncontrolled acceleration event. (it felt like someone had just stepped on the accelerator). I had to slam hard on the brakes and just avoided hitting the car in front of me. I know this was caused probably by the computer but I know it wasn't me. My foot was only on the brake. I know this feeling well since I used to have a 2004 prius where this happened to me many times. |
| Category | Engine |
| Date | Feb 15, 2018 |
| State | VA |
| Description | My 2018 chrysler pacifica stalled in an intersection. The auto start-stop system was on. After pressing the gas and entering the intersection the van stalled. I had to quickly put my hazard lights on, put the van into park and restart. I purchased this van less than a month ago and it has less than 1500 miles. This incident resulted in no injuries. |
| Category | Wheels |
| Date | Feb 11, 2018 |
| State | MI |
| Description | Wheel wells fill up with snow and ice builds up. The tires have no room to work. They spin but don't go anywhere. You can have your pedal to the ground, and the tires are not able to propel forward b/c of the extreme snow/ice build up in the wheel wells. It is extremely dangerous b/c it can happen as you are stopped at a light. Once the light turns green, you are unable to go b/c the tires just keep spinning. The only way to get your car moving again is hope that some of the snow breaks loose or you have to manually remove the build up that is around, behind and on the tires!!! I have to do this daily when there is snow on the ground. It does not even have to be a lot of snow on the ground for the wheel wells to be effected. It is very very dangerous!!! It seems like you are stuck in a 2 foot pile of snow but in reality you are not. Please please help me with this! I have this lease for over 2 more years and I am afraid to drive it in the winter when we have snow. The snow/ice will build up and stay in there so badly that it causes the whole car to shake. I drove it to the dealership the first time it happened b/c I thought my tires were going to fall off. I had no idea what was causing it until the service man said they have seen this before with pacificas. He cleaned out all of the wheel wells and then it was fine. Until the next time it got filled up!!!!! |
| Category | Seats |
| Date | Feb 05, 2018 |
| State | MI |
| Description | 3rd row pacifica seats have a button to recline seats back and forward within reach of children in car seats which causes car seats to become loose and no longer installed properly. This is a family vehicle and I am concerned this will cause injury because there is no way to disable or child lock the seat recline. Attempts to contact the dealership and chrysler customer service has led to no immediate resolve or acknowledgment that this could cause injury to children in car seats. The button is available for use while the car is in motion or parked. |
| Category | Electrical System |
| Date | Jan 30, 2018 |
| State | MI |
| Description | Tl* the contact owns a 2018 chrysler pacifica. While driving approximately 30 mph, the vehicle stalled and all the warning indicators illuminated. The contact coasted the vehicle to the side of the road and attempted to restart it, but the vehicle failed to start. The vehicle was towed to telegraph chrysler (12000 telegraph rd, taylor, mi 48180) where the failure was unable to be diagnosed, but the vehicle was able to restart. The vehicle was not repaired. The contact stated that the failure recurred and the vehicle was towed back to the dealer. The vehicle was diagnosed, but no failure codes were found again. The manufacturer was contacted and opened case number: 33243784. The approximate failure mileage was 14,000. *tt *tr |
| Category | Engine, Steering |
| Date | Jan 11, 2018 |
| State | MD |
| Description | Car shut off with the "put car in park and restart" message. It took 2 attempts to restart. Car has only 795 miles on it. When the car shuts off there is no power steering creating a very dangerous situation. The car was stopped at a traffic light when this happened with the fuel saver option set to the off position. |
| Category | Electrical System, Engine, Power Train |
| Date | Dec 30, 2017 |
| State | ME |
| Description | 2018 touring l plus towed. Was driving along and started losing all power, systems started to shut down, van was limited in speed and function. By the end all warning systems had failed, power steering was gone, abs was gone, after the battery hit 8. 9 volts we lost control of the transmission, the "d" on the display started flashing and the van shut off 15 seconds later. Once the van was off I was unable to put it in park or apply the parking brake due to the loss of power. |
| Category | Wheels |
| Date | Dec 11, 2017 |
| State | MI |
| Description | During the very first modest snow fall of the season, I was not able to stop at intersections where other cars could stop. At even extremely slow speed, I had trouble negotiating curves. I had to drive much slower than other cars and yet couldn't stop for yellow lights when other cars could. I am leaving the car in my driveway until I can get snow tires because it is too dangerous to drive my brand new van with the factory equipped "all weather" tires. I have driven long distances in much worse winter weather over 42 years and have never felt so unsafe as I did in this van with these tires! |
| Category | Unknown Or Other |
| Date | Dec 10, 2017 |
| State | OH |
| Description | I have had the vehicle since 12-2-2017 and the engine has stalled 3 times while waiting at a stop light? What can I do this is not normal. |
| Category | Electrical System, Engine |
| Date | Nov 20, 2017 |
| State | TX |
| Description | We were driving home at night and stopped on a red light in an intersection on a highway. When it was 'go' our pacifica 2018 (400 miles on it) did not run. Light is on 'run', dial shift on drive and I did not turn off the car. I stepped on the accelerator again but it just would not run. Other drivers behind me started honking and I signaled them to go around me. So turned to park and turned off the engine. Then turned back on. Still it would not run. For the third time I turned the engine completely off, opened the door. Then closed the door and redid the entire process. This time it worked. Took us about 15 distressing seconds. I'm now scared driving this thing with my family with me. I dont want this to happen again especially on a busy highway. Just the thought of it gives me goosebumps. I called the sales guy first this morning and was told he will schedule appointment with their service. Just surprised me this never happened to our previous cars - toyota, honda and nissan especially such a brand new car! Chrysler, if you are reading this, please don't live in fantasyland that your vehicles are ok. Admit it and help owners like us. Otherwise, you have to buyback our vehicle. *js |
| Category | Forward Collision Avoidance, Vehicle Speed Control |
| Date | Nov 14, 2017 |
| State | NJ |
| Description | Active cruise control fails to detect the vehicle in front. It happens at least once a day. Its does not convey confidence on the system. |
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Just purchased a 2018 Pacifica in January. It is now March and already we’ve put in $700+ into it. Van not wanting to start and was told it was the battery. Well, here we are just 4 days post repair and same issue again. Scheduled to take van back in tomorrow for another “diagnostics” test to be done. My husband has called and spoke to an attorney regarding the lemon law. We fall within the statute of limitations so we’ll see how far we get. I would never buy another one of these vehicles again. Just wish I would’ve read some reviews before purchasing. 😫
I’ve had basically the Same issues everyone else is stating .. battery’s failed multiple times intermittent shutting down with start stop as well as my reverse camera is often stuck frozen on old picture and camera is still showing like I’m leaving my driveway as I’m backing out at the supermarket if I trusted my backup cameras
I’d have hit people or cars many times ..sometimes the screen is just blue no with camera functioning at all.. I’ve had to have both battery’s replaced multiple times the first time it was still warranted but the second time I had to pay for the battery repairs since it was 124 miles over the 36000 mile warranty and because both battery’s die just like the first time it happened I had to pay 600.00 to replace them ..the car won’t pass inspection because of my camera and once again the battery’s are dead so they only lasted 700 miles since the last time I paid to replace them plus the electrical issues are evident. No one will help now that I’m at 37453. miles snd is 1000 miles past the warranty and even when it was under warranty it honestly was brushed off when I said it seemed crazy to have both the start stop battery and regular battery die at 20000 miles . I really can’t afford my car payment anymore because I can’t get to work most days now I’m probably gonna have to let them come repo it .. I’m so depressed over this car it was my first brand new car for my kids and endorsed by sesame stree I wanted to trust it .. I don’t understand why chrysler didn’t help me I have videos and receipts of the problems I’m sick over this I have 6 kids I can’t drive them to places or make money to support them when my van starting and battery life is unpredictable and the camera issues/ electrical start stop issues are incredibly unsafe .. the corona virus snd this car destroyed my savings and my kids are suffering immensely now .. Im a single parent and a nurse and this has destroyed my ability to provide for my family.. it’s about to destroy my credit too
I have a 2018 Chrysler Pacifica and I have issues EVERY DANG YEAR!!! For the 2nd time since I have had my van, the Start/Stop feature has failed!!! It is soooooo frustrating. Yesterday, while sitting at a stop light, the car just completely SHUT OFF!!! The emergency feature activated and I couldn’t do anything. After a few minutes the van started up and like clock work, the Start/Stop @! warning light appears on the dash board letting me the feature is no longer working. Dreading the expensive repair bill coming my way. I will be trading this Van in for something more reliable. I understand car maintenance; however paying for the same problem every year is NOT NORMAL AND NOT SOMETHING I WILL KEEP DOING. I am now actively looking for a more reliable vehicle.
Wow, I wish I had read more reviews, I would NEVER have purchased a Chrysler Pacifica. It is a 2018, just starting to have problems, I fear it will only get worse. I should have stayed with a Honda Odyssey.
Spent 12 days at dealership for electrical issues. Crankshaft sensor was bad. Replaced and drove home. Two days later
after setting in garage, same problem. Hauling back to dealer for second time. Have $150 in towing fees so far.
I work for Chrysler, (sort of) I wouldn’t buy a Pacifica unless I knew what I know.. Recently in the car business though, I must be fair. The electronics on these new cars these day is unprecedented. The literal draw you have on your battery when it is shut off while you’re sleeping is more than any vehicle you can relate to. In my experience, the majority of these issues is due to the lack of battery power. Yes, even the crazy, random lights you have on your dash. If the van is used to pick up kids and is not driven more than 15-20 miles per day, your batteries are going to kill each other and you will be replacing batteries as often as you charge your phone. (There is no battery you can think of that requires more charge time than the two batteries running your van) You charge you phone everyday and you have to charge you vehicle battery even more, and this requires driving. If you do have the stop start feature, plan on a $500 multi battery replacement every few year as you may have to replace the two batteries you have each time. That may not always be the case but if you plan for it, you’ll be better off. Secondly, when the batteries get weak, you will notice many features stop working as designed. This is where you hear most complaints from this vehicle. Many things will act up as the vehicle (in my opinion) is the closest we have to a spaceship on wheels. You may think your van is catastrophically breaking down when in reality, your battery is dying. Just keep all this in mind in the future. The phrase “they don’t build them like they used to” will soon be turned around and we will build them like we used to. 🙂
2018 chrysler pacifica is a Pandora’s box of issues: side door not opening and/or closing, stop/start not working, screen blacking out while driving, rolling forward,car not starting but battery is good, jumping, wild loss of power. It’s frightening.this car will leave you stranded. Worst car ever (even more unreliable than the Chevy Chevette and Spectrum).
The battery keeps dying, cant start engine, looses power, screen turns off, doesnt recognize key, start stop feature stop working at 36k miles. Right after warranty expired. My vehicle has now been disabled for 4 days. Called uconnect road side service, they jump started the vehicle. Took the battery, starter and alternator to be tested. All came back at 100% the vehicle is at 39000 miles. Chrysler wont help me.
I have a 2018 Pacifica that now has a 2nd ESS issue. First one was quickly fixed by the dealership but now after having the vehicle for about 1 1/2 years the ESS failed again and both batteries are also completely dead.
Our 2018 Chrysler Pacifica, which we bought new at the end of September 2018, was inoperable or in service for a total of 79 days between October and March. The issue with the greatest recurrence, with six tries to repair, was the car occasionally refusing to start, often while we were away from home. Surrounding this issue were several visits to fix other electrical issues.
The van has not failed to start since early April, but we have since encountered incidents of the passenger-side sliding door refusing to open automatically. The interactive screen (radio, backup camera, etc.) will occasionally crash and take a couple of minutes to restart, leaving a black window in the meantime. Occasionally the engine seems to take longer to start than normal, leaving us feeling anxious. We still don’t trust that some other major electrical issue has yet to be found.
Throughout these visits to the workshop, we spoke with various Chrysler resolution agents whom we thought would help us return the car once we gave the mechanics a fair number of attempts to fix the car’s issues. I have documented every interaction with their representatives, stating that their goal was to aid us in returning the car — though this was not guaranteed — and guiding us away from pursuing the Lemon Law when we were well within our rights to do so. In early April, we closed our communications with the representatives when they confirmed that they were in fact not interested in aiding us with a buy-back, but simply were working toward writing us a paycheck for every day that the car was inoperable.
We want to eliminate any risk of further electrical incidents while we are within the warranty period by having the car returned so that we can move on to a car that we can trust more.