2017 Ford Fusion Problems and Top Complaints – Is Your Car A Lemon?

Steering, transmission and electrical issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

The 2017 Ford Fusion is a 3,500-pound rolling reliability problem. Sure, the sedan is handsome on the outside, but under the sheet metal, it’s hiding scores of issues. The most common problem areas, according to the National Highway Traffic Safety Administration (NHTSA), are the electrical system, steering and transmission.

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NHTSA Complaints for the 2017 Ford Fusion

Complaint CategoryNumber of Complaints
Power Train
142
Engine
105
Electrical System
100
Unknown Or Other
65
Steering
44
Service Brakes
25
Air Bags
23
Fuel/propulsion System
22
Visibility/wiper
14
Wheels
11

Problems with the Electrical System

A dead battery is incredibly frustrating – especially when the problem repeatedly happens on a brand-new car. The 2017 Ford Fusion is known to suffer from multiple dead batteries, as owners can attest.

On the NHTSA website, one driver complains, “I’ve had a battery failure on four occasions within a month of purchasing this vehicle and the battery has been replaced but the issues remain. This is a known issue with the Fusion as I’ve read in many blogs online and complaints on the NHTSA website but Ford has yet to issue a recall.”

Another complaint on Edmunds.com reads, “A total and complete LEMON! I could not even drive my brand new Ford 2017 Fusion off the lot after spending hours in sales purchasing the car. They had to bring the vehicle to me the next day. Since that time it has been in the shop at least 6 times with the battery draining overnight, or, simply not starting up again after a shopping trip at only 300 miles. It is not reliable, and I am afraid it won’t start at any given time. It once stalled in the middle of traffic causing more concern that there is an additional electrical problem. Ford thought they had finally figured out the problem and replaced the computer software. But after a couple months of starting ok, again, the battery went dead overnight. Now, the engineers are scratching their head trying to figure out the problem on a car they designed!! I will never recommend buying a Ford vehicle, and, especially a Ford Fusion.”

According to Ford, Fusion batteries fail repeatedly because the car’s main computer, the powertrain control module, won’t “go to sleep”. Shortly after the vehicle is turned off, the PCM should shut down, but instead, it stays awake, sucking electrical energy from the battery.

The automaker addressed the issue in a technical service bulletin (17-2192). According to the document, “Some 2017 and 2018 Fusion vehicles equipped with the 2.5L engine and built on or before 18-Aug-2017 without active grille shutters may exhibit a concern of a discharged battery. Battery drain may be a result of key-off load conditions resulting from the powertrain control module (PCM) remaining powered after stop/start button cycling. PCM battery drain may not be reproducible under some circumstances, especially after a battery has been discharged or if the battery has been disconnected. Follow the Service Procedure steps to correct the condition.”

Details regarding the procedure are available to Ford dealerships. Although a dead battery can be a safety concern, especially in the winter, a recall has not been issued to fix the problem.

Here are some actual complaints logged with the NHTSA about the 2017 Ford Fusion Electrical Problems:

MY 2017 FUSION HAS COMPLETELY STALLED ON 2 DIFFERENT OCCASIONS WHILE DRIVING. THE LATEST INCIDENT OCCURRED ON 3/4/18. AS I PROCEEDED TO MAKE A LEFT TURN AT A BUSY INTERSECTION..THE CAR SHUT OFF WITH NO WARNING. WE WERE ALMOST REAR ENDED BY ANOTHER PERSON. THE CAR WOULD NOT START UNTIL SOMEONE GAVE US A BOOST. MY HAZARDS WERE ALSO INEFFECTIVE. MY CAR STAYED AT THE BRONDE FORD DEALERSHIP FOR 4 DAYS AND THEY SAID THAT THERE WERE NO CODES SO THERE ARE NO PROBLEMS. MY CHILD AND I WERE IN GRAVE DANGER AND STILL IN DANGER BECAUSE THEY CAN’T FIND A SOLUTION. I’M TERRIFIED TO DRIVE WITH MY BABY.

DRIVING ON ROAD ROUGHLY 40 MPH AND VEHICLE COMPLETELY LOST POWER. CAR LOST POWER AND STARTED SLOWING DOWN. ERROR MESSAGE ON THE DASH “FULL ACCESSORY POWER ACTIVE:. NEEDED TO IMMEDIATELY PULL OFF TO THE RIGHT OF THE ROAD IN ORDER TO AVOID TRAFFIC. THIS IS A SERIOUS ISSUE.

FORD FUSION 2017 HAS LOST ALL ELECTRICAL POWER WHILE DRIVING AT HIGHWAY SPEED. BROUGHT CAR IN TO BE CHECKED AT THE DEALERSHIP. I WAS TOLD NOTHING WAS WRONG AND THAT IT WAS SAFE TO DRIVE. HOWEVER LOSING POWER AT 55 MILES AN HOUR CANNOT BE SOMETHING THAT IS SAFE.

Problems with the Steering

The 2017 Fusion has a recall (18V167000) with the headline“Steering Wheel May Detach”. Obviously, not something a vehicle owner wants to hear.

The document reads, “Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18S08.”

The good news is, Ford stepped up to the plate and issued a recall. The bad news: the bolt needed to perform the repair is on back order.

Many owners speak of being forced to drive a potentially unsafe car, due to the unavailable part. On the NHTSA website, one such complaint reads, “The contact received a recall notice for NHTSA campaign number 18V167000 steering; however, the part for the recall was unavailable.”

Another reads, “The contact owns a 2017 Ford Fusion. While browsing online, the contact found NHTSA campaign number 18V167000 steering. The contact called Nazareth Ford and Ray Price Ford. The contact was informed that parts were not available and would not be available for another four to six months.”

What good is a recall that can’t be carried out? This senseless campaign gambles with owner’s safety – and it’s all because of some hard-to-come-by bolts.

Here are some actual complaints logged with the NHTSA about the 2017 Ford Fusion Steering Problems:

MY STEERING WHEEL HAS BECOME VERY LOOSE AND FEELS LIKE IT’S GOING TO FALL OFF. I HAVE VIDEO FOR PROOF. 2017 FORD FUSION SPORT

STEERING WHEEL BECAME LOOSE WHILE DRIVING

REGARDING MANUFACTURER’S RECALL NUMBER 18S08 (STEERING WHEEL SEPARATES FROM THE STEERING COLUMN. I CALLED THE LOCAL FORD DEALER  TO HAVE THE SAFETY REPAIR AND WAS INFORMED ON 3/21 THAT FORD HAD NOT SENT THE PARTS AND THAT THEY WERE NOT EXPECTED FOR “MONTHS.” I THEN CALLED FORD’S NATIONAL CUSTOMER SERVICE LINE TO COMPLAIN ABOUT THE SAFETY ISSUE. I WAS TOLD A LETTER WOULD BE SENT AFTER APRIL 30TH ABOUT WHEN THE PARTS WOULD BE AVAILABLE. THIS IS NOT A TIMELY MANNER TO CORRECT A MAJOR LIFE-THREATENING SAFETY ISSUE. THIS CAR IS ISSUED TO ME BY MY EMPLOYER.

Problems with the Transmission

The Fusion’s dead battery, no-start problems are bad enough – but what’s worse, is the car is also known to die while driving. Basically, it’s hard to get the Fordstarted and just as difficult to keep it running.

One complaint on the NHTSA website reads, “The contact was driving a 2017 Ford Fusion. While driving 70 MPH, the vehicle lost power. There were no warning indicators illuminated prior to the failure. The vehicle was towed to the dealer were it is awaiting diagnostic testing and repairs.”

Another similar account on the website states, “Car was accelerating on the highway at about 50 mph and out of no where car shifts very hard and all power is lost. Had to limp to the side of the highway and shit it off. This was very dangerous. After a restart, it seemed to act find until today when the same thing happened on a local road at about 20 mph.”

There is a recall (17V427000) that covers inadequately welded studs on the torque converter. The studs may fail, allowing the converter to detach from the flex plate, resulting in vehicle stalling.

But whether bad welds actually cause the majority of complaints is questionable. Many of the vehicles restart and are drivable after stalling, indicating a problem with powertrain electronics, rather than the mechanical torque converter.

In other words, the jury is still out on the root cause of this dangerous stalling concern.

Here are some actual complaints logged with the NHTSA about the 2017 Ford Fusion Transmission Problems:

MY VEHICLE HAD A RECALL JUST OVER A YEAR AGO TO GET ALL FOUR DOOR LATCHES REPLACED DUE TO THE SAFETY RISK OF IT BREAKING AND NOT SECURING THE DOOR DURING MOVEMENT. WE HAD THE VEHICLE SERVICED IN JUNE 2016 AND IN SEPTEMBER 2017 THE LATCH FAILED ON THE FRONT PASSENGER DOOR. THIS FAILURE WAS THE EXACT SAME TYPE THAT WAS STATED IN THE INITIAL RECALL. UPON TALKING TO A LOCAL FORD DEALER THEY SAID IT WOULD BE COVERED UNDER A TWO YEAR WARRANTY. THIS WAS NOT THE CASE AND DUE TO THE FACT THAT THE RECALL WAS ALREADY SERVICED THEY WOULD NOT OPEN ANOTHER CLAIM. WHILE TALKING TO ON OF THE SERVICE PROVIDERS HE STATED THAT THE LATCHES WERE NOT A NEW MODEL AND JUST WERE REPLACED WITH THE SAME MODEL THAT WAS PREVIOUSLY ON IT AND WAS JUST A NEW PART. IF A PART IS RECALLED I’D EXPECT A NEW VERSION THAT EXCEEDS THE SAFETY STANDARDS TO BE INSTALLED. I ATTEMPTED TO CONTACT FORD CUSTOMER SERVICE WITH NO HELP AND HAVE SINCE FILED A CLAIM WITH THE BETTER BUSINESS BUREAU.

DOOR LATCHES ARE DEFECTED. PASSENGER DOOR SWUNG OPEN AS I WAS DRIVING ON A MAJOR HIGHWAY. THIS IS NOT SAFE! THERE HAS ALREADY BEEN A RECALL FOR THE DOOR LATCHES ON THE 2013 & 2014 FORD FUSIONS. I HAVE A 2013 FORD FUSION, HOWEVER, FORD CLAIMS THEY CANNOT COVER THIS BECAUSE THE RECALL FOR THIS PART DOESN’T PERTAIN TO MY VEHICLE SINCE MY VEHICLE WAS BUILT IN 2012. THIS IS ABSURD! THIS ISSUE COULD POSSIBLY LEAD TO A MAJOR ACCIDENT!

FRONT PASSENGER DOOR LATCH BROKE AGAIN, ONE YEAR AND 5 MONTHS AFTER IT WAS REPAIRED PURSUANT TO A RECALL. FORD WILL NOT HONOR ANY WARRANTY ON THE PART OR LABOR AND HAVE ASKED ME TO PAY MORE THAN $500 TO REPAIR IT. THIS IS A SAFETY ISSUE BECAUSE DOOR CAN SWING WIDE OPEN WHILE CAR IS IN MOTION PUTTING ALL PASSENGERS AT RISK OF DEATH OR SERIOUS INJURY. LUCKILY, THE PROBLEM WAS DISCOVERED AFTER VEHICLE WAS PARKED, PASSENGER EXITED AND DOOR WOULD NOT SHUT ANY LONGER.

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Complaint Data

CategoryPower Train
DateDec 03, 2022
StateOH
Description
The transmission shifting cable bushing has gone bad. My car will not shift into park it's stuck in neutral. Ford tried transferring but couldn't. I was instructed to file report online. I have a case number for assistance for repairs.
CategorySeats
DateDec 02, 2022
StateTN
Description
Seat back broke in a collision.
CategoryPower Train
DateNov 30, 2022
StateIA
Description
Purchased vehicle used from a state agency, transmission lurches, won't go into gears, stays in neutral then launches into gear. Can put transmission into drive but the car won't move for several seconds, will go into drive without warning.
CategoryPower Train
DateNov 26, 2022
StateNH
Description
The transmission failed again... The original transmission failed at 75,106 miles and ford would not replace it even though it was in the batch flagged as having a transmission issue (assembled in mexico with my vin in the range). I filed a report like this for that one as well. I ended up having to pay ,700 out of pocket the first time. This next time, the replacement transmission failed at 99,108 miles but this time was covered by the replacement transmission warranty (3yr unlimited mileage)
CategoryElectrical System, Exterior Lighting:headlights, Traction Control System
DateNov 22, 2022
StateWA
Description
The contact owns a 2017 ford escape. The contact stated that while driving at various speeds, the headlights became dim. The sunroof, auto start/stop feature and traction control became inoperable. The contact stated that the check engine and traction control warning lights were illuminated. Additionally, coolant was leaking from the vehicle. The contact was able to add additional coolant to the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 72,000.
CategoryEngine
DateNov 18, 2022
StateNH
Description
Coolant levels low, coolant leaking into the engine. Check engine light on and odbc reader says cylinder misfire.
CategoryUnknown Or Other
DateNov 17, 2022
StateMN
Description
When shifting from reverse to drive, my car would not shift and instead forced my shifting knob into the park position. The issue was the exact same as the ford 22s43 recall, where the shifting bushing wears out, however the 2017 fusion is not included in that recall, despite still having the same bushing. I was forced into park and upon inspection, saw that the shifting solenoid was detached from the transmission. If this happened on a busy street, I would have had a car dead in the middle of the road, possibly causing an accident. Luckily I was not. I bought the new bushing, dg9z-7k340-a, online and fixed it myself, not knowing about the cap that goes with it, so I will not be able to reproduce the issue. I believe I still have the defective bushing and could show it to someone if needed, but no one has looked at it. My car gave a specific warning (can't recall the details) that, when googled, lead me to videos of the exact issue. I believe it happened once before, but somehow after shifting it in park and back into drive, it went away. That was about a week before the full failure. My main concern is that the 22s43 recall does not include enough vehicles for that issue.
CategoryPower Train
DateNov 14, 2022
StateIA
Description
The bushing in the shift cable completely degraded. It is is the exact same thing that happened in recall 22s43. Ford dealership is not willing to fix without recall notice due to my car being a 2017 and not 2013-2016. Please advise if this model year will get added to the notice. Thank you!
CategoryEngine
DateNov 13, 2022
StateVA
Description
Engine coolant leaking into cylinder #3. Check engine light on and code says engine misfire. Coolant very low and if I had not caught it would have eventually blown up the engine possibility causing a catastrophic accident. After research and talking to the dealer this is a very common problem in the ford ecoboost 1. 5 and 2. 0 engines with as little as 10,000 miles! White smoke pours out of the exhaust on startup each morning with the smell of burnt coolant in the air.
CategoryPower Train
DateNov 08, 2022
StateMO
Description
Vehicle lost power at stops over 2 days period, then 3rd day transmission failed completely. Repair shop reports that overdrive went out and transmission has to be overhauled.
CategoryPower Train
DateNov 04, 2022
StateIL
Description
The contact owns a 2017 ford fusion. The contact stated that while in drive(d) or reverse(r), the vehicle would jerk with the transmission warning light illuminated. The contact also stated that while driving at highway speeds, the vehicle would decelerate upon the depression of the accelerator pedal. The contact called several dealers in her area and was informed that there were no recalls on her vehicle. She was also notified that due to labor shortages, they would not be able to service the vehicle in a timely manner. The manufacturer was also notified of the failure and confirmed that there were no recalls on the vehicle. The vehicle was repaired by an independent mechanic. The failure mileage was 61,000.
CategoryPower Train
DateNov 03, 2022
StatePA
Description
The contact owns a 2017 ford fusion. The contact stated while the vehicle was parked, she was unable to shift gears. The contact stated the shift system fault warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.
CategoryService Brakes
DateNov 03, 2022
StateFL
Description
The vehicle experienced a loss of brake pedal pressure, it was sent to the repair facility to be inspected. Upon inspection it was noted that the brake master cylinder reservoir was empty and the right front brake flex hose was split. The right front brake flex hose had to be replaced, the system filled back up with brake fluid and the entire brake system was bleed to restore proper brake operation
CategoryService Brakes
DateNov 03, 2022
StateFL
Description
This is the second issue within a year time period that this vehicle experienced a loss of brake pedal pressure, it was sent to the repair facility to be inspected. Upon inspection it was noted that the brake master cylinder reservoir was empty and the left front brake flex hose was split. The left and right front brake flex hose had to be replaced, the system filled back up with brake fluid and the entire brake system was bleed to restore proper brake operation. The first time was on 10-22-2021 (28,559 miles) the second time the above issued was experienced was on 11-03-2022 (32,721 miles) where that same parts had to be replaced, both the right and left front brake flex hoses.
CategoryPower Train
DateNov 01, 2022
StateCA
Description
A bushing attaching the shift cable to the transmission is plastic and failed preventing the shifter from moving into drive or reverse. This is a known ford recall for the "shifter cable bushing" on almost 3 million ford fusions, but dealership stated that my ford fusion does not fall into the recall. Dealer charged 8. 99 to repair a known ford defective part that cost . 68.
CategoryAir Bags: Air Bag/restraint Control Module
DateOct 31, 2022
StatePA
Description
The contact owns a 2017 ford fusion. The contact stated that while starting the vehicle, the air bag warning light illuminated. The contact stated that the failure had become an ongoing issue. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the air bag control module needed to be replaced. The contact was advised by the dealer that the part was on a national back order. The contact stated that the vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 54,855.
CategorySteering
DateOct 29, 2022
StateMI
Description
Driving straight and the steering locked up causing the car to veer to the left and was not allowing her not to be able to turn the car. My 19 year old daughter ended up hitting a fence and totaling the car.
CategoryElectrical System, Power Train
DateOct 27, 2022
StateNC
Description
As I was driving my check engine light came on and my car started to jerk. I had some previous issues with my ac and radio delays. I took the car to the dealer and he said my pcm was missing a ground and if I continued to drive it the engine could catch fire. The car is only 5 years old. He says they have seen this a lot in these cars.
CategoryEngine And Engine Cooling
DateOct 26, 2022
StateMI
Description
The contact owns a 2017 ford fusion. The contact stated while driving approximately 40 mph, the check engine warning light illuminated. The contact stated that the vehicle started losing motive power. There was white smoke coming from the exhaust pipe. The contact drove the vehicle to a dealer who diagnosed that coolant had leaked into the long block and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the engine failure to nhtsa campaign number: 17v209000 (engine and engine cooling). The failure mileage was approximately 40,000.
CategoryEngine
DateOct 25, 2022
StateNV
Description
The contact owns a 2017 ford fusion. The contact stated that while the vehicle was at the local dealer for routine maintenance, the contact was informed that engine oil was discovered leaking from the oil pan. The contact was advised that the engine oil pan needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 33,000.
CategoryPower Train
DateOct 25, 2022
StateNC
Description
The contact owns a 2017 ford fusion. The contact stated that upon starting the vehicle and shifting into drive(d), the gear shifter flashed three times and immediately shifted back into park(p) and independently engaged the parking brake. The contact stated that the "shift sys fault service required" message appeared on the instrument panel. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 154,000.
CategoryElectrical System, Structure:body, Unknown Or Other
DateOct 18, 2022
StateMN
Description
Trunk keeps popping open on its own while driving. Has happened at ranging speeds between 5 and 60 mph, different hours throughout the day, temps between 27 and 70 degrees f. The key fob is in clear site, on its own no one holding or any chance of button being pressed. Has also happened while in park, car not running. Came outside and it's open, also no chance of key fob being pressed. Happens multiple times per day. Removed all objects from truck, nothing on inside pressing or near safety release or blocking latch. Duplicated with different drivers and passengers present.
CategorySteering
DateOct 18, 2022
StateGA
Description
I had just left my sons school and was on my way to pick up my daughter. In the middle of making a left turn into oncoming traffic, my steering wheel locked on me making it hard to complete the turn. Cars were approaching from both directions and honking at me to get out the way. I looked at the dash and noticed a message saying service advance trac. Then another came on saying no bill start assist. Then the traction lights came on. I was able to safely move out the way. I had 2 mechanics look at it. One said it was the steering rack and another said the electronic steering wasn't communicating with the cars computer system. The one that said the communication was off plugged the car into some type of gadget and the car was working fine for a month or so. Then it happened again. I need my car but I am also afraid to drive it because of this.
CategoryEngine
DateOct 17, 2022
StateAR
Description
The contact owns a 2017 ford fusion. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds and hesitated to accelerate. The vehicle was towed to the dealer where it was diagnosed with a hole in the engine causing fluid to leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. The failure mileage was approximately 66,906.
CategoryPower Train
DateOct 12, 2022
StateTN
Description
While shifting from reverse to drive, car shifted back to park and activated parking brake. Unable to move car forward and needed to be towed to dealership for repair. The 2013-16 ford fusions are included in recall on bushing failure, however, my 2017 fusion is not included. However, clearly this is an issue with millions of ford vehicles and recall should be expanded. Shift system fault notification appeared after this incident. Ford of murfreesboro inspected the vehicle and repaired the failed bushing at the transmission selector.
CategoryPower Train
DateOct 12, 2022
StateNC
Description
The contact owns a 2017 ford fusion. The contact stated that upon starting the vehicle and shifting into drive (d), the gear shifter immediately switched back into park (p) position. The contact was unable to drive the vehicle. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 68,000.
CategoryService Brakes
DateOct 11, 2022
StateNE
Description
Front passenger brake line burst summer of 2021 and front driver brake line has burst as of october 2022, vehicle available for inspection and confirmed issues by firestone. When the 2nd brake line burst, driver was on the highway traveling across country, causing a high risk situation. Firestone has confirmed the brake lines have burst. Vehicle has only been inspected by firestone for this issue. No warning prior to the burst, brake fluid light triggered when pressure lost on brakes. Passenger front first occurred summer 2021 and front driver october 2022. Again, no warning signs prior to the burst of the brake lines.
CategoryEngine, Engine And Engine Cooling
DateSep 30, 2022
StateMD
Description
The contact's son owns a 2017 ford fusion. The contact stated that the vehicle would fail to start up after multiple attempts. Additionally, the vehicle stalled while driving at various speeds without warning. The contact also stated that white and blueish colored smoke was coming from tailpipe. The vehicle was towed to a dealer and a diagnostic test discovered that coolant had leaked into the engine cylinder. The manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 66,000.
CategoryPower Train
DateSep 29, 2022
StateTN
Description
The contact owns a 2017 ford fusion. The contact stated while the vehicle was parked and attempting to shift into drive, the "shifter malfunction" - "see service manual" lights were illuminated. The contact stated the vehicle would not shift to drive. The contact turned off the vehicle and while shifting the vehicle to park(p), the vehicle rolled forward and the parking brake engaged automatically. The contact lifted the hood and observed that the shifter cable bushing had disintegrated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact owns a 2013 ford fusion and had received a recall letter for nhtsa campaign number: 22v413000 (power train). The contact felt that his 2017 ford fusion should have been part of the recall. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.
CategoryPower Train
DateSep 28, 2022
StatePA
Description
I was driving home from work stopped at a red light on a hill.. The light turned green I went to proceed but my car had no power and didnt want to go.. I go it to go very slowly up the hill into a parking lot.. Then the wrench light came on which is for the powertrain malfunction.. Theyve recalled my car once before for the power train: automatic transmission: torque converter recall number 17v427000.. Is it possible that what they did could of been a temporary fix?
CategoryEngine, Fuel/propulsion System
DateSep 26, 2022
StateSC
Description
Vehicle started making noises from the gas cap like vacuum noises. After refueling, car seem like it was having problems starting. After letting it sit for a couple minutes at the gas station, the car cranked but started putting like it wanted to turn off. Got to a red light and car suddenly turned off. Message shown on dash : auto startstop disabled. Manual start required. Car still wouldn't crank. Got a scanner hooked up to the car and it said evap purge solenoid valve. There were recalls on this type of problem but not the same engine size. This could have caused a fatal accident had traffic been moving.
CategoryEngine And Engine Cooling
DateSep 23, 2022
StateMA
Description
The contact owns a 2017 ford fusion the contact stated a more than normal amount of coolant constantly had to be added to the vehicle. After a while, the vehicle began to run rough. The contact stated that while driving at various speeds, the vehicle stalled. The contact would turn off and restart the vehicle and the vehicle would operate as needed. The contact stated that the check engine warning light was illuminated. The contact spoke with a certified mechanic who stated that the failure was related to nhtsa id number: 10169807 (engine and engine cooling). The manufacturer was made aware of the failure and opened a case. The contact was informed that the vehicle was not included in the technical service bulletin. The approximate failure mileage was 107,212.
CategoryElectrical System
DateSep 18, 2022
StateIL
Description
The air conditioner blower will turn on all by itself while driving. The on off button for the radio stopped working
CategoryEngine And Engine Cooling
DateSep 13, 2022
StateIL
Description
The contact owns a 2017 ford fusion. The contact stated while driving 15-20 mph, the vehicle jerked and stalled inadvertently. There was no warning light illuminated. The contact was unable to veer to the side of the road. The contact was able to restart the vehicle however, the failure reoccurred while driving the same day. The contact stated that the failure had been reoccurring increasingly and the vehicle would only start after several attempts. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into the engine cylinders and the failure was associated with ford customer satisfaction program number: 21n12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the nhtsa hotline. The failure mileage was approximately 129,000.
CategoryWheels:lugs/nuts/bolts
DateSep 13, 2022
StateLA
Description
The contact owns a 2017 ford fusion. The contact stated while driving approximately 65 mph, he heard a popping sound from the passenger's side rear tire. The contact stated that the tpms warning light was illuminated. The contact pulled off the roadway and observed that the tire had lost a significant amount of air pressure and needed to be changed. The contact stated that while attempting to remove the lug nuts using the factory provided lug wrench, the wrench was unable to fit the lug nuts. The contact stated that roadside assistance arrived and it was difficult to remove the lug nuts. The contact stated that after much effort, the flat tire was removed and replaced with the spare tire. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that all the lug nuts needed to be replaced due to the design of the lug nuts, which had a chrome cap that became swollen due to friction while driving. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 49,500.
CategoryPower Train
DateSep 08, 2022
StateSC
Description
The contact owns a 2017 ford fusion. The contact stated that an independent mechanic had previously replaced the gear shifter; however, the failure recurred while starting the vehicle. The gear shifter seized and was unable to shift to the intended gear. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was 94,518.
CategoryUnknown Or Other
DateSep 08, 2022
StateCA
Description
I took my car to the ford dealer today for a oil change and was told that the lug nuts were defective and had to be replaced. They charged me 7. 40 to replaced them. I have a extended warranty and they told me they were not cover under this warranty. Checking on line I find there is a large number of vehicle that have the same problem with the same lug nuts. Why is not a recall on these lug nuts.
CategoryPower Train
DateSep 03, 2022
StateNC
Description
Turned off 2017 ford fusion se 1. 5l and received a msg: shift says fault - service soon. Car kept telling me it was not in park even though it did turn off. Placed wheel blocks behind the wheels because it was "parked" at an angle. I can't understand how the 2017 is excluded from the previous years recalls for the shift bushing issue. After checking the bushing, the car did start but will not shift.
CategoryPower Train
DateAug 30, 2022
StateTN
Description
The contact owns a 2017 ford fusion. The contact stated that while driving at an undisclosed speed, the shift system fault and transmission not in park messages were displayed. The transmission warning light was also illuminated. Additionally, the gear shifter failed to shift into the intended gear, and the parking brake inadvertently engaged while driving. The vehicle was towed to the dealer where it was diagnosed that the transmission shifter cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with nhtsa hotline. The contact related the failure to nhtsa campaign number: 22v413000 (power train) however, the vin was not included. The failure mileage was 87,239.
CategoryEngine
DateAug 28, 2022
StateTX
Description
I am filing a complaint in regards to the known safety issue with these cars. My coolant is leaking into cylinders 2 & 3. 60,000 mi, very well maintained vehicle. This can cause fire while driving. My wife and kids use this car. Please do something about this. This many of same problem is a recall, class action? Thank you.
CategoryUnknown Or Other
DateAug 27, 2022
StateWV
Description
Shifter cable bushing wore out, and now shifter cable keeps detaching.
CategoryService Brakes
DateAug 25, 2022
StateCT
Description
Rear passenger caliper exploded causing a fire due to collapsed brake hose
CategoryPower Train
DateAug 23, 2022
StatePA
Description
Vehicle stuck in park, the shifter cable bushing failed. Bushing deteriorated and is completely missing
CategoryService Brakes
DateAug 20, 2022
StateAZ
Description
Coming down a hill and the brake pedal felt a little different. Thought they might have gotten hot. Next day out to the store and pulling left onto a main street 6 lanes wide heard a pop and the brake pedal fell was gone. Front left brake hose popped. Got it home had to change it out at night. Not but three weeks later pulling into the garage I almost ran into the wall. After the pedal went to the floor again. This time it was the front right hose.
CategoryPower Train
DateAug 19, 2022
StateCA
Description
My 2017 ford fusion started have problems with shifting from different gears. After a week of small shifting issues, it would not shift into second gear. Launched into second gear from first very fast. Then it wouldn't shift at all for awhile, then slowly worked between gears. Ford said it is the torque converter and isn't covered by recall. Sounds very close and fishy to me. It was made at the hermosillo ford plant and less than a month past the recall for this same issue out of this plant for this year make and model. Ford said there is nothing they can do. New transmission is 12 weeks out due to part shortage.
CategoryPower Train
DateAug 18, 2022
StateNC
Description
As I put the car in reverse it shifted really hard and then a warning light came on and told me to check the manual. Upon checking the manual I found it's the powertrain indicator. The car is still driveable but skips and shutters when picking up speed to shift gears. It also hesitates like it wants to stop. I almost stalled out in the middle of the road multiple times while trying to make it back home. The manufacturer was contacted and I was told my particular vehicle was not under the recall. They offered no further assistance.
CategoryPower Train
DateAug 15, 2022
StateWA
Description
The contact owns a 2017 ford fusion. The contact stated upon reversing out of the garage, he shifted from reverse (d) to drive (d), but the vehicle failed to respond. An unknown warning light was illuminated. The contact was able to push the back vehicle into the driveway with assistance. An unknown dealer was notified of the failure and informed the contact that the failure was associated with the transmission shifter cable bushing. The contact purchased a transmission shifter bushing rubber from an unknown dealer and replaced the part himself. Additionally, the contact replaced the battery of the vehicle as the failure had drained the battery. The contact was able to drive the vehicle. However, the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed that the key fob battery, the vehicle battery, and the transmission cable bushing had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was unknown.
CategoryService Brakes
DateAug 15, 2022
StateMA
Description
The passenger side front brake line failed with no warning. The brake pedal went to the floor, and the fluid warning light do not illuminate. Immediately contacted the dealer that had replaced the driver side brake line a few months earlier, after verifying that the inside wheel well was coated wihgt brake fluid. The dealer took it the next day and confirmed the failure and replaced the brake line that they had inspected 3 months earlier.
CategoryService Brakes
DateAug 15, 2022
StateMA
Description
The driver side front brake line failed with no warning. The brake pedal went to the floor, and it took several more braking attempts before the fluid warning light illuminated. Immediately called the dealer when I arrived home and noticed brake fluid all over the inside wheel well. The dealer took it the next day and confirmed the failure and replaced the brake line. The dealer inspected the passenger side brake line, and stated that it was fine.
CategoryUnknown Or Other
DateAug 15, 2022
StatePA
Description
I have a 2. 0l engine with a 6-speed engine. My daughter was on the highway going about 60mph and her car started shaking very badly and eventually shut off. It turns out that it does in fact have something to do with her studs not being welded correctly, and her transmission mounts failed causing the engine and transmission to move rapidly under the hood of her car not being held in place.
CategoryPower Train
DateAug 12, 2022
StateTX
Description
The contact owns a 2017 ford fusion. The contact stated while reversing out of his residence and attempting to move the gear shifter from reverse (r) into drive (d) position, the vehicle seized. The contact stated that the transmission failure warning light was illuminated. The vehicle was not drivable. The contact was able to manually shift the transmission shifter cable and pushed the vehicle out of the road. The local dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
CategoryService Brakes
DateAug 08, 2022
StateOH
Description
Brakes failed due to loss of brake fluid. Luckily I found a puddle under the car and was not driving at the time. This is identical to what is listed for similar ford edge & mkx vehicles under recall 20s42 . Independent goodyear repair shop fixed today for over 0 in repairs.
CategoryPower Train
DateAug 05, 2022
StateOH
Description
The contact owns a 2017 ford fusion. The contact stated that after reversing the vehicle and then shifting to drive(d), the vehicle rolled backward with the transmission failure warning light illuminated. The contact was able to depress the brake pedal to stop the vehicle. The contact stated that the vehicle stopped, stalled, and could not be restarted. The contact disconnected the battery and waited for several minutes before restarting the vehicle and driving to the residence. The dealer and the manufacturer were contacted but offered no assistance. The contact was notified that the vin was not included in nhtsa campaign number: 22v413000 (power train). The failure mileage was 91,000.
CategoryEngine, Fuel/propulsion System
DateAug 01, 2022
StateSC
Description
All right, so I have a little bit of bad news for you, so we hooked up a code reader to the car. And there were a couple of misfires. So there's a cylinder to misfire a cylinder or a random misfire detected, a cylinder 3, misfire a cylinder one misfire. So our service advisor thinks that it's probably not an issue with a coolant. An issue with the head gasket, and he would recommend that that gets replaced. And he said, at some point, you might need to replace the entire engine.
CategoryWheels:lugs/nuts/bolts
DateJul 26, 2022
StateFL
Description
The contact owns a 2017 ford fusion. The contact stated that upon taking the vehicle to the dealer for servicing, he was informed that all twenty of the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The dealer and the manufacturer were informed of the failure. The contact was notified that the failure was a known issue. The failure mileage was approximately 34,920.
CategoryUnknown Or Other
DateJul 19, 2022
StateTX
Description
Stopped vehicle at a drive though and put in in park. Afterword would not shift into drive, only in reverse. Had to back all the way through a parking lot to find a safe place to try to park as not to be in the way of other vehicles. Fortunately, at the time no one was parked behind me. After turning off the car, it would not start again and had to have the vehicle towed to a dealership for repair. There is a recall on many ford vehicles for this exact same issue due to a shift cable bushing, but for some reason not on this particular vehicle. No warning lights appeared before the issue, only after I killed the car and tried to restart it.
CategorySteering
DateJul 15, 2022
StateTX
Description
Driving vehicle, steering assist fault light comes on, steering wheel locks and vehicle becomes very difficult to operate. Locally, ford dealership will not inspect as they will not take any calls in the service department. This is the second time this has happened to this vehicle. Vehicle has been previously taken to dealership, to which dealer was “unable to diagnose issue.” vehicle was subsequently repaired, as an independent service center was able to diagnose issue and repair. Vehicle drove well for 4 months until today, when second incident occurred. In this situation, other vehicles on the road were in danger as I was unable to turn from turning lane, driving into outer tuning lane, almost striking another vehicle. Luckily, I had slowed down enough for vehicle to drive passed me without incident. There is something inherently wrong with the 2017 fusion's power rack and pinion gear, and I implore ford to do the right thing and look into this matter, as this issue is ongoing and widespread.
CategoryEngine And Engine Cooling
DateJul 12, 2022
StateTX
Description
The contact owns a 2017 ford fusion. The contact stated that while accelerating at 65 mph, the vehicle began to shake and hesitated with the check engine warning light illuminated. The contact stated that the vehicle would not accelerate above 60 mph; the contact was able to drive the vehicle to the residence. The vehicle was then towed from the home to the dealer where a diagnostic test discovered that coolant had leaked into the cylinders. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 75,000.
CategoryEngine, Unknown Or Other
DateJul 08, 2022
StateKS
Description
Engine dash light keeps coming on. A mechanic check engine number and printed tsb19-2346: 2. 0l ecoboost ana says it's under recall. But ford dealerships around me refuse to do anything about it it. The error message is saying 2nd cylinder miss fire. Coolant keeps going low and car started to shut itself down.
CategoryEngine And Engine Cooling
DateJul 08, 2022
StateKY
Description
The contact owns a 2017 ford fusion. The contact stated while driving approximately 70 mph, coolant entered the engine and the engine overheated. The check engine warning light was illuminated. The vehicle lost motive power and stalled in a construction area. The contact refilled the coolant reservoir and drove to his residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 181,000.
CategoryPower Train
DateJul 05, 2022
StatePA
Description
Transmission failure while driving causing a safety issue for myself and others while immobilized in traffic. While stopped at a red light on a highway, my car failed to move forward when pressing the gas. There were no warning lights. Eventually after several tries the car lurched forward. A warning light finally came on when I reached my destination a mile away. The car was taken to a dealer who diagnosed transmission failure. The car has 63k miles on it and now requires a 5k repair to the transmission. The vehicle is still not repaired due to parts shortages.
CategoryLatches/locks/linkages:trunk Lid:latch
DateJul 01, 2022
StatePA
Description
The contact owns a 2017 ford fusion. The contact stated while driving approximately 10 mph, the trunk would inadvertently open whenever the temperature was over 80 degrees. The contact also stated the trunk would inadvertently open while shifting gears. There was a clicking sound coming from the instrument panel whenever the trunk would open independently. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
CategoryPower Train
DateJul 01, 2022
StateTX
Description
The contact owns a 2017 ford fusion. The contact stated while shifting into reverse, the gear shifter inadvertently shifted into park(p). The contact also stated the gear shifter was seizing continuously. The contact turned off and restarted the vehicle and the vehicle operated as needed. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the gear shifter. The vehicle was repaired; however, the failure recurred. The contact related the failure to nhtsa campaign number: 22v413000 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 89,000.
CategoryAir Bags
DateJun 28, 2022
StateTX
Description
The contact owns a 2017 ford fusion. The contact stated while at the car wash, the air bag warning light illuminated. The vehicle was taken to the dealer but was not diagnosed. The contact was informed that the vin was not under recall and he had to pay out-of-pocket for a diagnostic test. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.
CategoryPower Train
DateJun 28, 2022
StateTX
Description
The contact owns a 2017 ford fusion. The contact stated while driving on a local roadway at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated that the vehicle failed to shift into drive(d) or reverse(r). The contact stated that an unknown warning light was illuminated. The contact called and had the vehicle towed to his son's residence. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
CategoryUnknown Or Other
DateJun 28, 2022
StateTX
Description
While driving the vehicle the vehicle stalls or stops when attempting to shift to either reverse or drive. An alert comes on indicating shifter issues then vehicle was inoperable. Had to call for a wrecker to have it towed due to the issue. Left us stranded in a parking lot away from home. Local certified mechanic advised it was bushings, shifter cable to the transmission that went bad on the vehicle. He said there was a recent recall from ford, so I contacted ford by phone. I was told that my vehicle even though it is the exact same recall from ford issue with my car, my vin number was not included into the recall by ford. I'm having to repair my car on my own at my cost.
CategoryPower Train
DateJun 27, 2022
StateMA
Description
The contact owns a 2017 ford fusion hybrid. The contact stated that while driving at an undisclosed speed, the "stop safely now" message was displayed and the vehicle then lost motive power. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact stated that the transmission was replaced two years prior to the recurring failure. The failure mileage was approximately 131,000.
CategoryPower Train
DateJun 26, 2022
StateFL
Description
On the dash board the tool light ranch come on , that's when my car switch is stuck in park and won't go into gear. It's been happening for a while I took it to ford… nothing. October 28 is when the situation first started and was stuck in park for hours.
CategoryPower Train
DateJun 16, 2022
StateOH
Description
The contact owns a 2017 ford fusion. The contact stated while the vehicle was park(p), the instrument panel indicated that the transmission was in drive(d). Due to the failure, the contact's husband called for a tow; however, the tow truck driver was able to instruct her husband over the phone on how to correct the failure. Once the vehicle was able to be driven, the contact's husband called the dealer where he was informed about the defect. The vehicle was taken to the dealer where the defective part was replaced. Approximately six months later, the same failure recurred while the vehicle was in neutral(n) but the instrument panel showed the vehicle in park(p). The contact's husband was able to perform the same repair to correct the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
CategoryPower Train, Service Brakes
DateJun 15, 2022
StateOH
Description
The contact owns a 2017 ford fusion. The contact stated while the vehicle was parked in her driveway on a hill without the emergency brakes, the vehicle rolled down the hill and bumped into her husband's parked vehicle. The contact took the vehicle to a local dealer but was unable to duplicate the failure. The contact stated on april 2022, while she was driving at an unknown speed, the vehicle began to shake and failed to go over 50 mph. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with nhtsa campaign number: 17v427000 (power train), however, the vin was not included. The manufacturer had been informed of the failure and transferred her to the nhtsa hotline. The failure mileage was approximately 72,000. The consumer stated she should be reimbursed for the repairs.
CategoryUnknown Or Other
DateJun 15, 2022
StateNY
Description
The shift bushing that attaches the shifter cable to the transmission has degraded then subsequently detached in the past in 2021. In 2022 after the shift bushing was replaced, it has now degraded again (without detaching yet) causing the vehicle to be stuck in reverse or drive after shifting vehicle. This has caused me on multiple occasions to place the vehicle in reverse to backup into the roadway and become stuck without the ability to shift the vehicle out of reverse. The only way to correct it was to turn off the vehicle to force it into park then start the car to place it into drive. This same thing occurred in the previous time before it detached. Being stuck in the roadway without the ability to shift is very dangerous. This is all due to having a 3 dollar shift bushing degrade over time. I hope ford takes this seriously and replaces this shift bushing with a safer alternative.
CategoryElectrical System
DateJun 14, 2022
StateNH
Description
The apim in the vehicle is malfunctioning causing a constant drain on the 12v battery system. I brought the car to ford and they said it is a common issue with the apim malfunctioning, they quoted me 1800 to change the apim which I can not afford. I was driving to work and my car smelled like rotten eggs, I started feeling nauseous and light headed. When I got to work I opened my trunk to get my backpack and noticed the smell was really strong in the trunk and was coming from the 12v battery. I touched the battery and it was scorching hot. After some research I found out that the rotten egg smell was the battery producing hydrogen sulfide gas which can be fatal. I believe an investigation should be opened to look into this for if I passed out behind the wheel from the gas myself and others would have been at risk of injury or death.
CategoryPower Train
DateJun 13, 2022
StateAL
Description
The contact owns a 2017 ford fusion. The contact stated while shifting the vehicle into drive(d), the vehicle shifted into park(p) and the “shift system fault” and "service required" messages were displayed on the instrument panel. The vehicle was towed to the residence. The contact stated that the gear shifter bushing had deteriorated. The vehicle was not diagnosed; however, the contact had purchased the bushing. The manufacturer was contacted but provided no assistance. The manufacturer referred the contact to the nhtsa hotline for assistance. The failure mileage was 76,872.
CategoryService Brakes
DateJun 13, 2022
StateIL
Description
Both driver & passenger break line hoses have had to be replaced at only 56k miles. There was no corrosion on the hose, nor any wear & tear. There was a lengthwise split in the rubber exterior of the hose and breakdown of the interior braided hose which lead to break fluid leaks. Occurred on both driver & passenger front hoses.
CategoryElectrical System
DateJun 09, 2022
StateNH
Description
Vehicle constantly has 12v battery dying. Replaced with new battery and same thing 12v battery keeps dying. Hooked up my current meter to the car and it is constantly drawing 11amps from the battery. Pulled fuses until the current draw stopped and issues is coming from the apim. I also did some research into the issue and it appears a lot of people are having the same issue where the apim is not shutting off. How has there not been a recall on this yet? This can be dangerous if you can't start your car and your stuck in a snow storm for example.
CategoryElectrical System
DateJun 08, 2022
StateMD
Description
The contact owns a 2017 ford fusion. The contact stated that the cross-traffic alert button detached from the dashboard. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the cross-traffic alert button to be replaced. The vehicle was not repaired. The contact took the vehicle to another dealer, sheehy ford lincoln of gaithersburg (901 n frederick ave, gaithersburg, md 20879, (301) 358-4443), and was referred to the manufacturer for assistance. The vehicle was not diagnosed. The manufacturer had been informed of the failure. The failure mileage was approximately 25,000.
CategoryPower Train
DateMay 30, 2022
StateGA
Description
As I was driving my shifter cable bushing came off in the parking lot and my cable came loose. I couldn't switch gears and I had to shut off my car. It put my car into automatic parking brake but I checked under the hood and my shifter linkage was detached and the bushing was missing. Had this happened on the open road it could've caused a wreck. These bushings are made poorly.
CategoryEngine And Engine Cooling
DateMay 24, 2022
StateNC
Description
The contact owns a 2017 ford fusion. The contact stated while driving approximately 35 mph, the high engine coolant temperature warning light was illuminated. The contact drove the vehicle to an independent mechanic and was informed that the head gasket needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer to be diagnosed. The contact was informed of coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 108,849.
CategoryElectrical System: Instrument Cluster/panel
DateMay 20, 2022
StateWV
Description
While driving, the dashboard goes black. When this happened, I slowed down to stop. After I'm almost stopped, the engine stops and spins the gear shift into park making grinding noise as cars do when they go into park before coming to a complete stop. This has happened twice.
CategorySteering
DateMay 20, 2022
StatePA
Description
Steering wheel wobbles and is loose. Can pivot up, or right / left about an inch. Not a rotational loose (like worn bushings). Pivot point is right behind the wheel itself, as if it was the bolt that is part of other recalls (but 'not applicable' to my vin???). Only 33k miles on car. 2017 year fusion. Taking to dealer to "fix" today. Issue noticed during light morning commute on 5/18/2022 no other inspection to date. No warning lamps, messages, or other notices, now, or prior.
CategoryEngine
DateMay 18, 2022
StateWA
Description
I have a 2017 ford fusion bought in june 2020. (no warranty) oct 2020 the transmission went out. I replaced it. August 2021 the wrench 🔧 came on and was giving code p0302 cylinder 2 was misfiring. Changed all the spark plugs and coils except #2 because the was stuck or stripped. 5 people and ford dealership (they wanted to much) tried to get it out (no luck) took it to a shop they got it out but had to re thread it. It drove fine. Then one day I'm driving and my car literally started over heating and said I was low on coolant pulled over and let it cool down gave it more coolant. Drove it like nothing to see here. Everything was fine, so I thought 1 week later it did the same thing but the coolant kept running out and my car immediately started to blow out smoke actually turned off before I could pull over in the middle of the freeway (extremely dangerous) for everyone called. I took the car back to the mechanic and told him what was wrong and this dude said I blew the engine I need a new one. Wtf! How? Gave me a quote for 00. #ford you need to do a effin recall bruh how is literally everyone going through the same gd problem? Its a malfunction with ford. Then to find out that ford has a faulty built engine block that allows coolant to leake over to spark plug #2, #3 causing them to misfire, knowing it will cause problems for the consumer is down right evil disgusting and dishonest. People are spending hard earned money on these cars getting loans, to get reliable working cars to take car of our families. Only to have the car stop working at no fault of our our own. I hate ford for this warranty or not yall knew this was happening to these 1. 5 eb engines and I know there's lawsuits out there for this. I'm definitely looking into that
CategoryService Brakes, Air:supply:hoses, Lines/piping, And Fittings
DateApr 29, 2022
StateVA
Description
The contact owns a 2017 ford fusion. The contact stated while his wife was driving the vehicle, the brake pedal was depressed to the floorboard with the brake warning light illuminated on the instrument panel. Upon inspection of the vehicle, the contact discovered splattered brake fluid underneath the vehicle. The contact had the vehicle towed the dealer and was provided an estimate to replace both brake lines. The manufacturer was also notified of the failure and the contact was informed that there were no recalls on the vehicle and that the warranty did not cover the repair. The contact was then referred to the nhtsa for assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 74,000.
CategoryUnknown Or Other
DateApr 29, 2022
StateUT
Description
When putting into reverse it jolts and shakes and makes a real loud noise and says vehicle and low gear and needs to be stopped (not sure of the exact wording} then when put into drive it does the same thing but not as rough as I try to continue to drive forward there is no power I barely step on the gas and it sounds real rough and loud it seems like it's hot under the hood more than usual I had to diagnose test run it's saying it's the power train system it's eating through all my gas the electrical has been acting weird the last few months but there was no warning signs popping up on my dash until out of nowhere my check light engine came on I called the dealership here in ogden utah they stated that my vehicle is outside of the recall time frame but it seems like everyone with a 2017 well actually from the last 10 years there's been issues it seems and it's all the same problem mostly I really don't think I should have to come out of pocket since this is an ongoing issue with ford and their fusions
CategoryVisibility, Visibility:defroster/defogger/hvac System
DateApr 13, 2022
StateMD
Description
The contact owns a 2017 ford fusion. The contact stated that while operating the vehicle, the front window defroster was inoperable causing a visibility hazard to the driver. Additionally, all the windows in the vehicle were inoperable and would not roll down. The cause of the failure was not yet determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The vin was not available. The failure mileage was 92,000.
CategoryElectrical System, Unknown Or Other
DateApr 10, 2022
StateFL
Description
The car will not shift. The car will start but I cannot shift from park to neutral or drive
CategoryPower Train
DateApr 08, 2022
StateNM
Description
The contact owns a 2017 ford fusion hybrid. The contact stated that while driving at various speeds there was scraping sound coming from the front of the vehicle. The vehicle was taken to the local dealer who diagnosed that the torque converter was faulty and needed to be replaced. The manufacturer was notified and the contact was informed that the vehicle was not included in the nhtsa campaign number: 17v427000 (power train). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 79,200.
CategoryUnknown Or Other
DateApr 08, 2022
StateUT
Description
Trunk randomly opens while driving. This has now happened 10-15 times over the past couple of years. I was unaware of nhtsa until researching the problem tonight after it most recently happened or I would have reported sooner.
CategoryPower Train:shift Linkage/cable/rod
DateApr 07, 2022
StateFL
Description
The contact owns a 2017 ford fusion. The contact stated while his daughter was reversing out of the driveway at approximately 5 mph, the vehicle failed to shift into gear. There was no warning light illuminated on the instrument panel. The vehicle was taken to the local dealer where it was diagnosed that the shifter cable bushing had failed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.
CategoryPower Train
DateApr 06, 2022
StateVA
Description
My 2017 for fusion stopped changing gears and when trying to change gears it sounded awful and was very rough. Sheehy ford said it was the torque converter and found numerous office issues with in the transmission. Repairs were k. Thank goodness for ford customer support( my awesome rep kiara) who provided financial help for the repairs. I have lots of articles about the same issue and am shocked that the se model wasn't included in the recall.
CategoryEngine
DateApr 03, 2022
StateSC
Description
my daughters words: in all my life we have owned ford vehicles, and never in my 18 years have I experienced a situation such as I have with the 2017 ford fusion my mother purchased after our 2018 car accident. In the past year I have become the primary driver of the fusion. At first nothing seemed to be wrong, a simple check engine light. I immediately went to the local autozone and used the code checker to see what the light was signaling. The code stated a misfire in cylinder 2, so we took it to shealy's auto in cayce for a deeper look and spark plug replacement. After mr. Shealy and his team replaced the coil, and the spark plugs all was fine for a few days. We received the car back and two days later the check engine light returned. This prompted a swift return to mr. Shealy where he re-checked the code and lightly examined the state of the engine. Mr. Shealy turned the vehicle into the on position and ran the code checker, after receiving the same misfire as before he opened the hood and partially removed the plastic cover over the engine. After confirming his technicians had replaced the proper coil, and all spark plugs, mr. Shealy cleared the code and sent me on my way. 3 days later the car began running slightly warm, then violently throwing the code, overheat wildly, turning off electronic to reduce engine heat, and rethrowing the cylinder misfire when examined by the mechanic.
CategoryFuel/propulsion System
DateApr 03, 2022
StateIL
Description
Canister purge valve (cpv)” in this vehicle malfunctioned before reaching 75k, becoming stuck in an open position, which could create an excessive vacuum in the fuel vapor management system. Resulting in check engine low speed stalling and gas tank vacuum
CategoryPower Train
DateMar 29, 2022
StateNC
Description
The contact owns a 2017 ford fusion. The contact stated that while the gear selector was in the park (p) position, the gear indicator displayed the neutral position instead. Also, while driving at various speeds, the vehicle lost motive power and stalled. On one occasion while driving over a railroad track, the vehicle lost motive power and stalled. The vehicle was taken to the local dealer who diagnosed that the transmission shift cable bushing had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 90,800.
CategoryPower Train
DateMar 28, 2022
StatePA
Description
The contact owns a 2017 ford fusion. The contact stated upon reversing on a roadway, she depressed the brake pedal and shifted into drive, but the vehicle failed to respond and would not move. The contact stated that the vehicle remained in the middle of the road blocking traffic. There were several unknown warning lights illuminated. An independent mechanic arrived at the scene and diagnosed that the shifter cable bushing had detached. The independent mechanic tied a cable around the cable bushing and he was able to drive the vehicle back into the parking space. The vehicle was towed to the dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty and the vin was not included in a recall associated to the failure. The failure mileage was approximately 66,758.
CategoryEngine, Power Train
DateMar 23, 2022
StateMA
Description
3/22/22 check engine light illuminated and had cylinder 3 misfire code p0303. This was around 4 pm. Car was driven home and sat in driveway until 8 pm. Went to go pick up dinner, and rough idle began and interior heat was not working at all. Cel was still illuminated but car was driving fine. Did notice a sort of "vinegar" type of smell that quickly went away after driving. 3/23/22 remote started vehicle to go to work and then I realized billows of white/blueish smoke were coming out of the exhaust. Ran outside and shut the vehicle off. Towed to mcgovern ford of framingham in framingham, ma. Complete engine failure due to coolant leaking into the cylinder. This all happened very quickly. The second the engine light came on, I scheduled the first available appointment on april 18, 2022. Less than 24 hours later it resulted in complete engine failure. There were no warning indicators other than the check engine light. This is a known manufacturing defect on ford's part and they have yet to support their customers in resolving this issue. I have a 2017 ford fusion, with 63,000 miles on the clock, and it was purchased as a certified pre-owned in december of 2020. It has the 2. 0l 4 cylinder turbocharged ecoboost engine. Mcgovern ford has no loaner vehicles available until the april 18th date, and ford/warranty company will not cover a rental cost. I need a vehicle to commute to and from work, and now I am without a vehicle for the foreseeable future due to a manufacturing defect knowingly sent off the production line by ford motor company - of which they refuse to rectify.
CategoryUnknown Or Other
DateMar 20, 2022
StateGA
Description
Issue with sync 3. Major concern is the vehicle is equipped with a safety feature if there is an accident. 911 assist is a sync feature that can call for help if you are involved in an accident and are unable to make a call yourself. 911 assist works with sync 3 to alert emergency responders when there is an accident and relays important information such as the type of crash that occurred, the number of seat belts that were being used, and whether an airbag has deployed. The apim/sync 3 is malfunctioning on the vehicle where there is no gps and the phone does not connect. This "safety" feature is useless with the apim not functioning correctly in the event of an accident. Without gps, emergency responders would not have a location and without phone connection, this could be a tragic result. The dealer has not not been confirmed or inspected to date as I had to make a service appointment.
CategoryUnknown Or Other
DateMar 18, 2022
StateMI
Description
Trunk randomly opens. Sometimes the car is started, sometimes it's not. Happens whether in gear or not.
CategoryEngine, Power Train, Suspension
DateMar 16, 2022
StateTX
Description
When I turn right my vehicle made this ugly noise kind of like metal grinding and then it started kind of jerking my gear started switching and buying themselves it turned into neutral and then a warning sign came on and said transmission not in part stop vehicle safely now as I kept driving I stopped the vehicle turn it back on road home and kind of let the car just roll home I turned right again and the vehicle did the same thing but it was even worse it was making this ugly noise it started leaking transmission oil my battery ended up dying the gears it were just kind of like moving by themselves there's just weird like I don't know if it was recharging or what it was doing but my car was just going all kinds of haywire it's at the ford dealership now at southway ford that has been there for about 3 weeks I've asked them if they can do a diagnostic test on it they send my car still in line I've asked him if they can do recalls they said there's no recalls on my car so if someone can please give me a little leah a little advice here and help me figure out what exactly is going on with my car I am out of I've been without a vehicle I'm trying to get a rental car at least I was told to maybe have my car towed to a different dealership and see if they can expedite the test or whatever right now my car is not running it is at the dealership and I have no information as far as what exactly is wrong with my car all I know is my car kept saying transmission not in park stop safely now and then the once the battery died it never turned back on again so what should I do
CategoryEngine
DateMar 11, 2022
StateIL
Description
On 2/13/2022 while in orlanda florida only at @ 29k miles, engine light came on steady, but with no rise in temp - dealer told me to drive it home (chicago) it went out, then later came on solid again running rough, with leaking fuel and coolant inside and outside, and burning smoking exhaust and at strong smell of fuel everywhere = fire hazard. Another delaer replaced long-block and told me it was a known issue found on an internal ford tech serv bullettin they were not allowed to give or show me. Should have been recalled.
CategoryPower Train
DateMar 10, 2022
StateTN
Description
The contact owns a 2017 ford fusion. The contact stated that the vehicle would intermittently hesitate upon depression of the accelerator pedal without warning while in either in the drive (d) or reverse (r). The contact initially took the vehicle to a dealer where she was informed that there were no recalls associated with the vin and was offered no assistance. The contact then took the vehicle to an independent mechanic where an extensive diagnostic test was performed and it was discovered that the torque converter had failed and needed to be replaced. Upon investigation, the contact discovered nhtsa campaign number: 17v427000 (power train) which she linked to the failure. The manufacturer was notified of the failure and the contact was informed that her vehicle was not included in the recall; she was then referred to the nhtsa for assistance. The vehicle had been repaired. The failure mileage was approximately 200,000. Added comment: before the complete break of the transmission, I was noticing some hesitation with changing gears and going dead from a stop. Going down a hill on coast the back of the car made a roaring sound. At these moments, the car gear shift would be slightly hard to turn to park or drive. The transmission would also seem to slip. Note: the actual odometer was 189293 when the issue happened and repaired. Even though this was not on the recall list, it should be added because I experienced the same issue with my transmission as the others. I have attached my invoice for the repair. Not included are the 2 prior wrecker bills from having it towed to my house, and then had it towed to lonnie cobb's ford for repair, which the car sat for weeks with no repair. Third wrecker bill is included on the repair invoice. From clement automatic transmissions. The consumer stated before the transmission failed, there was hesistation when switching gears. The vehicle would die from a stop. When driving down hill the vehicle would make a roaring sound. The consumer believed the vehicle should
CategoryPower Train
DateMar 09, 2022
StateGA
Description
The contact owns a 2017 ford fusion. The contact stated that while reversing, the electric gear shifter failed to shift from park to reverse. The contact stated that the electric gear shifter would shift into reverse but rotate back into the park position. The warning message "shift system error" illuminated. The vehicle was towed to the contact's residence. The contact stated that he maneuvered the electric gear shifter and was able to drive the vehicle to the dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to nhtsa. The failure mileage was approximately 81,000.
CategoryWheels
DateMar 09, 2022
StatePA
Description
The lug nuts on the wheels have "swelled" so that the wheels cannot be removed in an emergency for replacement. This problem is well known and was pointed out to me a a danger when I had my wheels rotated. The shiny metal covering the steel lug nut separates preventing the lug nut wrench from fitting and allowing for removal of the lug nut. 2017 ford fusion energy titanium
CategorySteering
DateMar 08, 2022
StateMO
Description
Power steering became difficult to turn and handle while driving, this just suddenly happened without warning, my son's safety was at risk by not being able to handle the steering, shortly after the steering assist fault warning light came on, service traction advance warning light and hill assist not working light came on. He shut the car off for about 10 mins and restarted the same lights are on. He is unable to drive it due to the steering is so hard. About 2 weeks prior to the above incident, transmission went out (it was repaired). Waiting to hear back from warranty company
CategoryWheels:lugs/nuts/bolts
DateMar 08, 2022
StateMI
Description
The contact owns a 2017 ford fusion. The contact stated that while driving, the vehicle was shaking. The tire pressure warning light was illuminated. The vehicle was taken to the local dealer for routine maintenance and the contact was informed that the lug nuts were swollen. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 38,461. The vin was not available.
CategorySteering
DateMar 07, 2022
StateTX
Description
The contact owns a 2017 ford fusion. The contact stated while driving 75 mph, the service advancetrac and another unknown warning light was illuminated. The contact stated that the steering wheel became difficult to turn. The contact was able to drive to his destination. The contact took the vehicle to the local dealer and made them aware of the failure. The contact was informed that nhtsa campaign number: 18v167000 (steering) was not associated to the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 132,748.
CategorySteering
DateMar 04, 2022
StateCA
Description
The contact owns a 2017 ford fusion hybrid. The contact stated while making left or right turns, the contact noticed a lot of play in the steering wheel. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the bolt inside the steering wheel to be tightened. The vehicle was not repaired. Upon investigation, the contact associated the failure with nhtsa campaign number: 18v167000 (steering) however, the vin was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.
CategoryFuel/propulsion System
DateMar 01, 2022
StateIN
Description
My gas tank does this sucking noise and it's been fixed once but it keeps having this same issue and cuts my car off. It takes 15 to 30 minutes before it starts up again. When I looked up the issue I noticed other for fusions had been having the same problems.
CategoryUnknown Or Other
DateFeb 22, 2022
StateTX
Description
Got gas and put car in drive and the shift knob went to park automatically . Tried to put car in drive again and same result happened. The 🔧 picture showed on my dash and I research oned it and found it was the bushing on shift cable had broke. The car was totally disabled from driving. The 2016 fusion had recall on this but I have a 17 and the ford dealership is not finding a current recall for the bushing my car.
CategoryEngine
DateFeb 20, 2022
StateWA
Description
Coolant is leaking inside the engine and is contaminating oil. Noticed it during oil change. There are others in online forums with the same issue over many years to current. This is a huge issue as there is a flaw in the engine design concept and the only fix is to replace the engine or a majority of the engine.
CategoryEngine, Power Train
DateFeb 04, 2022
StateWV
Description
The car stalled a few times wihile on my way home with no warning had to restart the vehicle so as I needed to accelerate or slow down the vehicle would start shudder and jerk as it felt like it was slipping out of gear no warning light was illuminated. I had to have vehicle towed to my house looked up issues it said it may be transmission so then I had the vehicle towed to a independent mechanic business and was informed to take the vehicle to a ford dealer that there were 2 recalls associated with my vehicle the recalls were through the nhtsa vehicle safety reports. (power train) and (torque converter). However my vehicle was the 1. 5 version and was having the exact same problems as the 2. 1 version being covered through the vehicle recalls. Since my vin was not included I did not have it repaired. They included both issues in the quote was over 6000 dollars but less if one of the problem. This was in june/2020 and the car had 97 k miles on it.
CategoryPower Train
DateJan 20, 2022
StateLA
Description
The contact owns a 2017 ford fusion. The contact's grandson stated that while driving approximately 65 mph, the transmission failed to shift as designed. The contact's grandson stated that the vehicle was driving like the transmission was slipping. The contact pulled over and had the vehicle towed to a local dealer where it was diagnosed with needing the transmission replaced however, the vehicle was not repaired. The contact stated that the check engine warning light was illuminated. The manufacturer was informed of the failure and informed the contact that the vin was not included in a recall. The failure mileage was approximately 76,000.
CategoryPower Train
DateJan 18, 2022
StateCA
Description
The contact owns a 2017 ford fusion. The contact stated that while the vehicle was stationary, the vehicle failed to shift out of park. Additionally, the wrench warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the actuator replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the vin was not included in a recall. The failure mileage was approximately 20,000.
CategoryPower Train
DateJan 12, 2022
StateIL
Description
Multiple times, the car will not change gears. Turning the knob to reverse or drive, and the light indicates a gear for one second, then goes back to park. It has happened in parking lots a few times switching from reverse to drive and I need to stop the car and restart it a few times when I am blocking traffic. No warning lights and the car otherwise acts normal. I called ford, who said they were not aware of any issues and asked me to take it to a dealer
CategoryWheels:lugs/nuts/bolts
DateJan 11, 2022
StatePA
Description
The contact owns a 2017 ford fusion. The contact stated that the vehicle was taken to the dealer for routine maintenance and tire rotation and it was discovered that the lug nuts on all four wheels were swollen and the wheels could not be removed from the vehicle. The cause of the failure was not yet determined. The manufacturer was not notified of the failure. The failure mileage was 57,000. The vin was not available.
CategoryElectrical System, Steering
DateJan 03, 2022
StateKY
Description
I drove about 11 miles total to get on the interstate, when I was about 7-9miles into my drive, my steering wheel started to lock up. I slammed on my breaks, and kept twisting and turning my steering wheel for about 2 miles to the nearest gas station. I had tons of lights pop up on my dash and they said my steering system is failed. Something along those lines. It said something about my shifter being messed up as well? I have had 0 lights on, 0 warnings, nothing. If I was going any faster than I was I could've been seriously injured. I almost ran straight into a bridge before I slammed my breaks on to ensure I wouldn't hurt myself or wreck the car. Not sure why my steering would just all-of-the-sudden go out? I haven't had any problems previous to this situation so it's very unsafe and honestly terrifying. This situation could've gone south really fast, if I would've been on the interstate it could've been fatal.
CategorySteering
DateDec 27, 2021
StateMD
Description
On the highway we lost the steering assist function. The dash lit up with steering assist failure. Due to this system failing on the highway, I almost had an accident while in a turn, I went across the rumble strips toward the wall and just barley missed hitting the wall. When the power assist failed this made the vehicle harder to control then a standard manual steering car, it took a great deal of force to control the car.
CategoryWheels
DateDec 26, 2021
StateAZ
Description
Swollen lug nuts that can't be removed because they have swollen to be too large for the included jack as well as any other 19mm socket. My 2011 fusion had this problem and I spent approx 0+ to fix for all wheels inc labor (was labor intensive to strip off outer casing of swollen lugs), now my 2017 fusion has the same issue and I cannot out on a spare to replace my completely flat tire- will need to get towed to fix
CategoryEngine
DateDec 17, 2021
StateOH
Description
The contact owns a 2017 ford fusion. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local mechanic where it was diagnosed with coolant leaking into the engine. The vehicle was then taken to a local dealer where the diagnostic test result was confirmed. The vehicle was not repaired. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 92,000.
CategoryPower Train, Unknown Or Other
DateDec 13, 2021
StateNC
Description
The contact owns a 2017 ford fusion. The contact stated while attempting to reverse, the vehicle failed to move. The vehicle failed to shift into park and neutral without warning. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 44,469.
CategorySuspension
DateDec 12, 2021
StateGA
Description
Tie rods, outter and inner tie rod threads where stripped from ford motor co. Causing complete loss of steering while operating the vehicle. Tie rod separated with out warning while operating the vehicle nearly causing a accident at speeds of 55mph+
CategoryPower Train
DateNov 01, 2021
StateCA
Description
I have 61,000 miles on this ford fusion 2017 and the rotary shifter module needed to be replaced already. I was unable to put the car into gear or get it out of park. It simply would not rotate and move. I had to take the car to south bay ford to complete a repair. They replaced the rotary shifter assembly and upon my research I found that other owners are having similar issues.
CategoryPower Train
DateOct 29, 2021
StateIA
Description
Unable to place vehicle in park or shift vehicle with reliability. Vehicle does not safely reflect the gear that it is in (I. E. Lever in park, transmission is actually in reverse). While vehicle is in a gear, it may not actually move at all. Currently displays error message: shift sys fault, service required.
CategorySteering
DateOct 29, 2021
StateOH
Description
The contact owns a 2017 ford fusion. The contact stated upon starting the vehicle, the "power steering assist fault" and "service advance track" messages illuminated on the instrument panel. The contact stated that the steering wheel lost power steering and was significantly more difficult to steer. The dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnostic testing. The contact referenced nhtsa campaign number: 18v167000 (steering). The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 34,886.
CategoryPower Train
DateOct 28, 2021
StateCA
Description
Shift linkage bushing disintegrated causing the shift linkage to separate completely from the transmission. Lost all ability to put car into any gear, including neutral. Couldn't even override the transmission selector lockout to put car into neutral as entire transmission was disengaged. Car was immobilized in the middle of the road while my girlfriend attempted to parallel park. Whole front half of car was left stuck in the traffic lane. Incident happened around 1pm pacific time on 10/25/21. Dealer said my specifc vin isn't covered under recall affecting similar ford fusion/edge models. There were warning lights that appeared on 10/22 or 10/23. I can't remember for certain. At that point the car still shifted fine. I thought it was some kind of electrical malfunction or malfunction with the gear selector dial.
CategoryUnknown Or Other
DateOct 25, 2021
StateFL
Description
The contact owns a 2017 ford fusion. The contact stated that a crack had formed over the passenger's side dashboard which caused the air bag to be exposed. The contact stated that no warning light was illuminated. The contact called the dealer about the failure and was informed that her vehicle was not covered under recall or warranty. The manufacturer was also notified of the failure. The contact was referred to nhtsa for further assistance. The vehicle was not repaired. The failure mileage was approximately 17,000.
CategoryElectrical System, Engine
DateOct 22, 2021
StateCA
Description
Loses power .. Cylinder misfire p0301 diagnostics
CategoryUnknown Or Other
DateSep 28, 2021
StateNC
Description
I was in my neighborhood heading to the store at the top the street I heard something like a clunky noise sounded like something fell out the bottom then it stopped immediately after no light or anything on to make me think of any issue with my car it started leaking like something broke kind of a burning smell then it wouldn't move it would come on shift gears but not move at all it's now been at ford since last week they are trying to find the problem I guess seems to me like it's part of the recall with torque converter they left me a voicemail saying it was a lot of metal and maybe the engine not sure
CategoryWheels
DateSep 25, 2021
StateVA
Description
Lug nuts on 2017 ford fusion se swollen/distorted and very difficult to remove from tire. It is available for inspection upon request. There is potential for safety risk due to driving with these damaged lug nuts as one may break, causing the added weight to shift to the other lug nuts, breaking them as well and worst case scenario my wheels comes off while I'm driving. Problem was identified/presented itself during the process of attempting to get state inspection when car failed for rear brakes and independent service member was trying to charge 0 to replace, attempted to change out brakes on own as well as through personal mechanic, which is when true problem with lug nuts came to fruition. Even unable to take them off with included lug removal tool that came with car as well as universal lug wrench. Now in the process of going to get lug nuts inspected, extracted and replaced via professional, independent service center. There were no warning lamps, messages or other symptoms of the problem prior to the failure, and the issue first appeared on august 14, 2021.
CategoryEngine
DateSep 24, 2021
StateLA
Description
Coolant leak to the engine.
CategoryEngine
DateSep 13, 2021
StateCA
Description
Timing cover oil leak. Dealer said this is a know issue on ford fusions, but warranty expired at 60,000. My vehicle has 69,902 miles. text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win." img="balance" color="green",800 repair estimate.
CategoryEngine And Engine Cooling
DateSep 13, 2021
StateCT
Description
The contact owns a 2017 ford fusion. The contact stated while driving at undisclosed speeds, he became aware that the check engine warning light was illuminated and there was an engine misfire. The contact took the vehicle to a local dealer to be diagnosed. The mechanic replaced the spark plug; however, the failure recurred. On another occasion, while driving, the vehicle started to overheat. The contact pulled over and added coolant in the reservoir and waited for the engine temperature to cool down before driving to his residence. The vehicle was taken to an independent mechanic and the spark plugs were replaced however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 94,561.
CategoryEngine
DateSep 12, 2021
StateOH
Description
The engine overheated with no warning. The first time this happened was in traffic, and luckily the warning quickly went away. It seemed like a bug or maybe a faulty thermometer. Then it started running rough on startup and I noticed the coolant was empty. White smoke from the tailpipe. It was affected by the coolant intrusion tsb 19-2346, confirmed by the dealer. No cel or other malfunction indicator besides the overheat warning. As the car was out of warranty at 80k miles, I was made to pay k (normally k) for a new engine.
CategoryElectrical System
DateSep 07, 2021
StateMD
Description
The contact owns a 2017 ford fusion. The contact stated that while moving the middle driver's side air condition vent, the vehicle would suddenly shut off. The failure had occurred on multiple occasions. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 60,000.
CategoryEngine
DateAug 27, 2021
StateNY
Description
The light keeps going on and off to check engine and there is a code for misfire in cylinder 2 and I had the spark plugs change and had the coil packs check and also constantly filling the antifreeze up my mechanic says to call ford because of the issue that was posted and I tried but they are giving me run around and saying there's nothing out there for this problem but there is and I only had the car 3 years and less that 60k on it what do I do now to fix it
CategoryElectrical System
DateAug 23, 2021
StateFL
Description
The contact owns a 2017 ford fusion. The contact stated while attempting to start the vehicle it requires a jumpstart. The contact stated no warning lights was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was informed of failure and told the contact was not included in a recall. The failure mileage was approximately 10,000.
CategoryUnknown Or Other
DateAug 17, 2021
StateMS
Description
The contact owns a 2017 ford fusion. The contact stated that while driving at various speeds, the vehicle stalled upon the depression of the accelerator pedal with several unknown warning lights illuminated. The contact had taken the vehicle to the dealer where a mechanic was able to reset the vehicle; however, the failure persisted. The contact was then notified by the dealer that her vehicle was not included in nhtsa campaign number: 17v427000 (power train). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
CategoryPower Train
DateAug 13, 2021
StateVA
Description
The contact owns a 2017 ford fusion. The contact stated that gear shifter failed. The contact sated that when the driver attempted to shift the gear shifter from reverse into drive, the gear shifter failed to shift into the drive position. The vehicle was towed to the dealer to be diagnosed. The mechanic informed the contact that the gear shifter cable was fractured. The dealer replaced the gear shifter cable. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 130,000.
CategoryPower Train, Power Train:automatic Transmission:gear Position Indication (prndl)
DateAug 03, 2021
StatePA
Description
The contact owns a 2017 ford fusion. The contact stated that while operating the vehicle, the gear selector failed to shift from the park position. The vehicle was towed to the local dealer who diagnosed that the gear selector module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 41,000
CategoryEngine
DateJul 08, 2021
StateMO
Description
Have had engine light on for months, have taken it in to be fixed and finally I was told it is from coolant intrusion into the cylinder 3 that I would need a new engine. Ford refused to fix it because it has 80k miles on it (bought it used at 56k) I have an extended warranty through the place I boughr it but its been weeks waiting on their decision to fix it or not. 6k to fix a car ive had less than 2 years and this is a know. Issue, so well known the warranty place is only allowing new engines to approved cases and the new engines are the same price as rhe rebuilt ones!! Ford knows rhis is an issue, every mechanic I have spoke to knows this is an issue, theres service bulletins but no recall on the 2. 0l ecoboost, just the 1. 5.. Why? Im told recalls dont hit til over a million people are affected or complain? How messed up is that?? Meanwhile people like me who have not had the car long either pay or are out a car. Ps there is a class action lawsuit against ford for the 2. 0 l so if you own a fusion maybe look into joining! I know I am!!!
CategoryPower Train
DateJul 08, 2021
StateCT
Description
Cracked flexplate on 2. 0l ecoboost motor. Apparently this is a common issue on those ford motors and it is not a recall, what I think it should be once it is a manufacturing defect and a repair will cost about 4k.
CategoryPower Train
DateJul 05, 2021
StateNH
Description
My 2017 ford fusion 2. 0l awd with ~ 70k mileage car started to show an acceleration hesitation when starting from a stop on thursday and friday of the week. The following monday morning, my car would start to vibrate when at a stop sign or traffic light when in drive. Over the following couple days, the vibration became excessive to the point that the car would vibrate excessively and stall if left in drive when at a stop. When one is at a stop and puts the car into park, the engine rpm's immediately surge and then settle down to a normal rpm. There were no warning lamps or messages on the dash. I took the car to my local meineke on friday of the same week and they determined that it was a torque converter issue and that is something that they could not do. I then took the car to my the nearest ford dealership in which they confirmed that the torque converter was indeed the issue. They said that they did get warnings from their obd reader but there are still no warning lamps on the dash. The ford dealership filed a claim with ford as a torque converter and/or transmission are a known issue at this time. My car is the same model year, made at the same factory in the same assembly time as a known recall. My issue is similar to recall no. 17v427000, but not exactly the same yet. Reference: https://auto-recalls. Justia. Com/ford/fusion/2017/17v427000/ I drove the following few days while waiting for ford's approval to proceed with the repair/replacement but now feel the car sporadically surge at highway speeds and it's getting more noticeable over time. Ford declined my car for a recall. If one googles the same model and issue, there are a lot of people with the same issue around the same mileage. I'm continuing to hesitantly drive as I need to get to/from work. I'm proceeding with getting the torque converter/transmission replaced via the ford dealership at at a cost of ~ k as I have no other options at this time.
CategoryEngine, Engine And Engine Cooling
DateJun 29, 2021
StateUT
Description
The contact owns a 2011 ford fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to a parts store for the vehicle to be diagnosed. The contact was informed of a cylinder misfire on cylinder #2. The contact took the vehicle to an independent mechanic to be repaired however, the failure persisted. The contact took the vehicle back to the mechanic who replaced three additional cylinders however, the repairs failed to fix the vehicle. The mechanic diagnosed the failure as a coolant leakage into the cylinder but could not repair the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 129,000.
CategoryEngine
DateJun 23, 2021
StateNC
Description
The contact owns a 2017 ford fusion. The contact stated while driving 60 mph, the check engine warning light was illuminated and the vehicle began to stall. The contact stated he was able to park on the side of the road and restart the ignition before driving to his destination. The contact took the vehicle to 2 different independent mechanics and was informed the fourth cylinder was needing to be replaced. The vehicle was repaired but he continued to experience the failure. The contact took the vehicle to the local dealer where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 93,000.
CategoryPower Train:automatic Transmission:lever And Linkage:column Shift
DateJun 21, 2021
StateNV
Description
The contact owns a 2017 ford fusion. The contact stated that upon shifting his gear lever into drive(d), the gears began to blink as the "system shift fault" warning light illuminated. The contact was able to move the vehicle into reverse(r); however, the shifter had become stuck in reverse. After the contact was able to place the vehicle into the park(p), he towed the vehicle to a dealer where they informed him that the shifter cable bushing needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 52,000.
CategoryEngine
DateJun 14, 2021
StateMI
Description
My car has 77,116 miles. The check engine light came on. Took it to the dealership. Engine was blown. Coolant intrusion into #2 cylinder. The engine had to be replaced. According to the dealership this is a known problem with this engine fords aware but not recalling it. Looked online and a ton of exact same complaints
CategoryEngine, Suspension, Unknown Or Other
DateJun 14, 2021
StateGA
Description
Shift linkage keep detaching from the the transmission causing the transmission too slip. It detaches often it's been going on for 2 months now. I called ford dealership to see have they heard of this problem and they answer was no. It might be a recall on this vehicle.
CategoryPower Train
DateJun 10, 2021
StateCO
Description
The contact owns a 2017 ford fusion. The contact stated that whenever the gear shifter was placed in reverse, the gear shifter inadvertently shifted out of reverse without driver input. There was no warning light illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to nhtsa campaign number: 17v427000 (power train). The manufacturer was not informed of the failure. The failure mileage was approximately 65,000.
CategoryPower Train:shift Linkage/cable/rod
DateJun 09, 2021
StateKY
Description
Was driving my cat and it popped up shift system fault. I couldn't move my car. It stalled in the middle of the road. I contacted several people about this. Found out the shifter cable came loose from the transmission. The clamp that hold its on was gone. I happened to just backed up and this happened. If this was to happen driving this could have resulted in a serious accident
CategoryService Brakes
DateJun 09, 2021
StateMO
Description
Brakes failed - low brake fluid light came on - upon startup - putting vehicle in gear multiple warning lights came on - brake pedal went all the way to the floor - reduced stopping capability - an accident waiting to happen dealership replaced 3 of 4 brake hoses; two hoses had bubbles and the third had ruptured a day earlier brakes were spongy
CategoryWheels:lugs/nuts/bolts
DateJun 04, 2021
StateMD
Description
The contact owns a 2017 ford fusion. The contact stated while driving 15 mph, the front driver's side tire became flat. The contact attempted to change the tire but was unable to remove the lug nuts. The contact called aaa however, roadside assistance was also unable to remove the lug nuts. The contact stated that the lug nuts were swollen due to the heat. The vehicle was then towed to a local dealer. The mechanic removed the lug nuts and repaired the tire. The manufacturer was informed of the failure. The failure mileage was approximately 32,528.
CategoryPower Train
DateJun 01, 2021
StateWA
Description
After driving on the highway approximately 30 miles I came to a stop sign. Stopped and went to accurate again, car shifted so hard it felt like someone rear ended me. Got to the next stop sign not even a quarter mile down the road. Stopped began to accelerate and it happened again. Continued my trek onto the freeway, car drive fine, shifted gears fine. After about an hour on the freeway I came into traffic, stopped, began to accelerate again and the same thing happened. This time my car began to violently shake. I pulled over to the side of the road. The wrench icon popped up on my dash. I shut the vehicle off. After sometime attempted to start the vehicle again to see if I could limp it to the next exit, vehicle continued shaking violently. Had to have vehicle towed off the road. Currently waiting to get it into a ford deal ship for diagnostic. Car is still inoperable. Consumer had it diagnosed by a ford dealership who confirmed it is an internal manufacturer failure. Vehicle was manufactured in april 2017 and the recall is for cars manufactured may 2017- june 2017. Consumer contacted the ford company asking for help, but no help was offered.
CategoryEngine
DateMay 22, 2021
StateMO
Description
Check engine light on with misfire code reading. Replaced plugs, coil packs, replaced again by dealer, now it is eating antifreeze, adding it every few days, heat doesnt work when needed. Today it notified that it was over temperature, so pulled over and added more antifreeze.
CategoryEngine
DateMay 12, 2021
StateMO
Description
My 2017 fusion, with ecoboost engine began using coolant, replaced spark plug in 2nd cylinder and continually have to add coolant to keep car from overheating. Car shut down and overheated on way home from work. Added even more coolant. Ford now tells me we have to have a new engine and we are out of warranty since car has 80k miles on it. 00 new engine because a known issue hasn't been addressed by ford to make it right.
CategoryPower Train
DateMay 12, 2021
StateTN
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that after starting up the vehicle, while attempting to shift the vehicle from park, the shifter failed to move. The transmission warning light was illuminated. The vehicle was towed to ford of murfreesboro (1550 nw broad st, murfreesboro, tn 37129) to be diagnosed. The contact was informed that the gear shifter module needed to be replaced. The vehicle was not yet repaired and remained at the dealer. The manufacturer was made aware of the failure, and informed the contact that the vehicle was out of warranty, and referred her to nhtsa. The approximate failure mileage was 45,000.
CategoryEngine
DateMay 03, 2021
StateIL
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that the vehicle was leaking an excessive amount of coolant, causing the vehicle to vibrate abnormally while driving. The check engine warning light was illuminated. The contact had taken the vehicle to taylor ford of manteno (222 s locust st, manteno, il 60950) where he was informed that the engine block needed to be replaced. The manufacturer was notified of the failure. The contact was informed that the vin was not under recall. He was then referred to the nhtsa for assistance. The vehicle was not yet repaired. The failure mileage was approximately 55,000.
CategoryEngine
DateApr 29, 2021
StateKS
Description
Vehicle had 62579 miles when it threw a p1299 code for engine overheat. Ford checked and said the engine was leaking coolant into the cylinders and it's a common problem on the 1. 5 l eco boost engine as per tsb 20-2100. They also said it's out of warranty due to being over 60000 miles. From research it looks like ford has a known issue with this engine and they are not willing to stand behind it and fix it as they should.
CategoryPower Train, Vehicle Speed Control
DateApr 29, 2021
StateLA
Description
Tl* the contact owns a 2017 ford fusion. The contact stated while driving approximately 10-20 mph, the vehicle started to decelerate independently. The contact checked and verified that the vehicle was in the proper gear. The contact stated that the vehicle failed to accelerate and stopped independently. The contact turned off and restarted the vehicle however, the gear shifter failed to shift out of park. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the shifter link bushing needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the vin was not under recall. The approximate failure mileage was 60,000.
CategoryEngine
DateApr 26, 2021
StateNC
Description
Tl* the contact owns a 2017 ford fusion. The contact stated while driving at various speeds, the change oil and filter notification appeared on the instrument panel. The contact had the oil change service performed however, 50 miles later, the notification returned. The vehicle was not taken to be diagnosed. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 27,143.
CategoryPower Train
DateApr 22, 2021
StateGA
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that while driving at various speeds, the vehicle would stall with the check engine warning light illuminated. Ford service (3230 satellite blvd, duluth, ga 30096) was made aware of the failure and informed the contact to bring the vehicle in for diagnostic test and repair. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to nhtsa. The failure mileage was 66,000.
CategoryPower Train
DateApr 19, 2021
StateCA
Description
Shifter cable bushing disintegrated. Vehicle will not shift out of park. Message on dash "shift sys faulty". Many other ford fusions have recalls but local dealer denied repaired under warranty. 0 repair cost.
CategoryUnknown Or Other
DateApr 08, 2021
StateMN
Description
I was driving on the highway and my sun roof popped out of the car. The glass sun roof literally snapped off the frame and flew out of the car.*dt
CategoryPower Train
DateApr 07, 2021
StateTX
Description
Car has issues when accelerating car sputters and shifts while driving also when parked if put in reverse gives hard jerk into gear when I looked up shows transmission issues where common in this model of vehicle.
CategoryPower Train, Unknown Or Other
DateMar 30, 2021
StateMD
Description
Transmission becoming unplugged causing vehicle to not shift properly or not at all. Vehicle was put into reverse made it about 5 feet and couldn't shift into any other gear after that.
CategoryAir Bags
DateMar 28, 2021
StateCO
Description
I was in an intersection car accident where I was hit at 75 mph on the left drivers side, when my steering wheel air bag did not deploy but every single air bag on the left side of my vehicle deployed.
CategoryElectrical System, Vehicle Speed Control
DateMar 23, 2021
StateFL
Description
I was driving and proceeded to park and I couldn't shift from drive to park. It happened twice since the 20th of march. I had to turn off car and shift again. The car shifted at that moment. It seems this issue is 'common' in the 2017 ford fusion automobiles. These cars should be recalled to solve this issue. Thank you for your assistance in advance. If you have any questions, please call me at [xxx] or email [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr
CategoryPower Train
DateMar 23, 2021
StateGA
Description
The wrench light came on so I turned around in someone driveway when, I was shifting into drive it became stuck, would not come out of fully go into neutral. Was stuck in the middle of road , tried the bypass it wouldnt work. Had to be dragged up the rollback. This is the second time after the bushings and shifter cable got fixed under the recall and same thing happened, but I was in the middle of the road blocking traffic.
CategoryPower Train, Unknown Or Other
DateMar 15, 2021
StateGA
Description
I pulled straight into my garage, put the car in park, took my foot off of the brake pedal, and the car drove forward. If there wasn't a pole in between the car and the garage wall, it would have gone through the wall.
CategoryEngine
DateMar 11, 2021
StateOR
Description
Tl* the contact owns a 2017 ford fusion. The contact stated while driving at various speeds, the vehicle leaked coolant causing the engine to overheat. The contact stated that the check engine warning light was illuminated. The vehicle was taken to courtesy ford lincoln (1313 ne 122nd ave, portland, or 97230) to be diagnosed. The contact was informed that the water pump needed to be replaced. The contact sought a second opinion from landmark ford lincoln (12000 sw 66th ave, tigard, or 97223) and the vehicle was diagnosed a head gasket failure which needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact was informed that the vehicle needed had to be repaired out of pocket because the vin was not under recall. The failure mileage was approximately 120,000.
CategoryPower Train
DateMar 10, 2021
StateNJ
Description
Tl* the contact's girlfriend owns a 2017 ford fusion. The contact stated that the engine would emit an abnormal humming noise while idle as the check engine light would appear on the instrument panel. The contact also stated that the vehicle would stall while driving at various speeds also as the check engine light would appear on the instrument panel. The contact had taken the vehicle to an independent mechanic where the charcoal canister was replaced however, the failure persisted. The manufacturer was notified of the failure and informed him that the vin was not included in nhtsa campaign number: 17v427000 (power train) which the contact linked to the failure. The vehicle had yet to be repaired. The failure mileage was approximately 81,000.
CategoryEngine
DateMar 08, 2021
StateMI
Description
Car lost all power while driving
CategoryPower Train
DateMar 05, 2021
StateAL
Description
This morning while I was pulling out my driveway everything was fine. I began to pick up speed and my check engine light came up, wrench light, then it just downshift hard stopped. Car came to a halt and it wouldn't even shift out of drive. Once I got the car out of the road, I looked at the transmission control cable, the rubber bushing was gone. I can pick the entire cable up and do it whatever I want with it. I've looked around and I am seeing many of other complaints. The only scary thing is my daughter was with me this morning when it happened, but thankfully our road isn't busily traveled on.
CategorySteering
DateMar 03, 2021
StateNJ
Description
Out of no where, I loose power steering. My light are now on- power steering assist failure. Sometimes when I turn my car on and off- it works, but lately that is not even helping. It seems - like it is a known issue- so I took it to ford and they wanted 2,000 dollars to fix my lease that I am suppose to turn over in 6 months, but I am so far over mileage- I will have to buy this car out I guess. (ya) come on ford! Recall the issue!
CategoryPower Train
DateFeb 23, 2021
StateNC
Description
One evening when pulling out of my driveway in reverse and then shifting into drive, the radial dial shifter automatically shifted to park. It would not shift out of park at all, and I sat stranded in the middle of the road not being able to move my car for over two hours. The road is such that people had to drive through neighbors' yards to get around me. I'm very fortunate that my neighbor is an engine mechanic and was able to walk over and diagnose the problem. He told me the shift linkage was not connected and that the bushing that holds it on appeared to be missing. If it were not for him I may still be sitting in the road. After doing some research I found that there has been a recall of this exact same part for ford fusion model years 2013-2016. However, mine is a 2017 that came out of the plant in april of 2016. Therefore, it stands to reason that the design of this shifter cable bushing did not drastically change between the making of my vehicle in april of 2016 and a 2016 model that was made just a month or so earlier which was eligible for a recall. My biggest concern is that I have a young child and my driveway is on an incline. The complaints that I've researched said that with this issue the car could be stuck in neutral when you think it is in park for example, and my child could have been in their car seat while the vehicle rolled away. This is not ok! Ford said my 2017 fusion was not eligible for the recall and charged for the bushing and to install a part that's been a recall issue on other models. My concern is the safety of others and the fact that my vehicle is surely one of the earlier 2017 models manufactured with the same exact issue as a recalled model which could have been made just a month or two prior. I do hope that it's looked into for the 2017 ford fusion models to be added to the recall list for the shifter cable bushing recall.
CategoryEngine, Power Train
DateFeb 22, 2021
StateFL
Description
I have a 2017 ford fusion titanium with the 2. 0l ecoboost engine that has 72,890 miles. I experienced rough idle for about a week then my check engine light came on. I had the engine light checked and showed the code p0302 which is a misfire in cylinder 2. When I proceeded to leave the place of business where I had the light checked white smoke came out of my exhaust upon start up and was still coming out by the time I drove home. I proceeded to do my research over the next couple of weeks following and found out it is a known issue and ford will only cover if under power train warranty, even though it happens outside the warranty time frame just as much as with in the warranty window. I proceeded to have my car towed to the dealership and a diagnostic done and they said that everything I stated above is exactly the issue along with the pcm self-test showing p0217 engine over temperature condition was detected, and the engine long block assembly does have to be replaced. Nothing showed up on my dash to warn me of overheating or anything of the nature. Only the check engine light appeared.
CategorySeat Belts
DateFeb 19, 2021
StateAL
Description
While crossing an intersection I was hit on my driver's rear door and my seatbelt unlatched and I was thrown out the driver's side door.*dt*jb
CategoryPower Train
DateFeb 15, 2021
StateIL
Description
As we was driving down the highway I felt like the car was riding a little rough and I had recently gotten an oil change so I knew instantly it wasn't the engine cause im familiar with engine issues so, I pulled over to a gas station a mid our travels to a job interview. I listened for any unusual sounds but there wasn't any. I then realized that the vehicle when shifted into gear it jerked a little hard and accelerated abnormally. So that's when I decided to add transmission fluid. Thinking that would make it better when returning back to driving it started off real good riding smoothly like ever before. Then it out of no neutralize leaving my foot reving the engine coasting along the highway, breaks locked on drivers making me swerve and tail whip, while along side of trucks with me and family at risk of our lives and others taken because of a potential recall. My vehicle needs to be investigated and my vin a part of this recall. The consumer stated the dealer offered to pay a portion of the repairs. *js
CategoryEngine
DateFeb 08, 2021
StateFL
Description
My car has approximately 61,000 miles on it and one day, I turned it on and it made a rough sound starting up. I then noticed my car was shaking and that my check engine light had come on, so I elected to not drive it to ensure no further damage could occur. I consulted with two mechanics who both stated that fluid was leaking from my spark plugs, caused by fluid in my cylinders, and that it was necessary to replace my engine. They plugged code readers in that indicated that my second cylinder was misfiring. After researching online about this issue, I found many other cars of my make and model that had the same issue, some of which stated fires and other serious dangers and were all within 15,000 miles of usage as my car. I am discouraged and disappointed by the fact that I was sold a defective vehicle. I paid good money for a corporation to neglect their mistakes and land me with a 400 dollar car payment on a nonfunctional vehicle that could've caused serious injury or death in certain circumstances. I intend to take my vehicle to the dealership where I purchased it on tuesday, february 9th, 2021 to discuss my options.
CategoryWheels
DateFeb 03, 2021
StateFL
Description
Our 3 year old vehicle, which has only been serviced by our local ford dealer and has less than 50,000 miles on it, required the lug nuts to be replaced on all wheels because of swelling, creating a dangerous condition for the car. I understand the problem to be caused do to poor engineering by ford by combining several metals together when creating each lug nut that over time fail. These lug nuts should e recalled and replaced at the dealers cost by a replacement that can withstand normal operation.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Power Train
DateJan 25, 2021
StateIN
Description
While trying to reverse or go into drive, my shift cable came off due to a cap being missing on it. The error 'shift system fault' keeps popping up. And now it has effected my transmission to the point where my vehicle has issues with accelerating.
CategoryElectrical System
DateJan 22, 2021
StateMN
Description
Battery keep battery keeps going dead
CategorySteering, Suspension, Wheels
DateJan 21, 2021
StateAL
Description
Turning into my neighborhood at about 10-15 mph the left wheel and hub fell off causing the car to crash into the pavement. This caused alot of damage to the front bumper and fenders. And the linkage to the right wheel. Ford said it was because I hit something but I did not hit anything and my car stopped dead in the middle of the road.
CategoryEngine
DateJan 16, 2021
StateCA
Description
Car ran rough when first started them smoothed out, happened a few times the check engine light turned on. Coolant was leaking in cylinders #4 and #3. Mechanic stated this year car the engine becomes porous and they needed to replace the engine.
CategoryAir Bags: Air Bag/restraint Control Module, Electrical System
DateJan 07, 2021
StateNY
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that after starting the vehicle, the service restraints system warning light illuminated. The vehicle was taken to metro ford sales inc (3601 state st, schenectady, ny 12304, (518) 868-6157) where it was diagnosed and determined that the service restraints module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
CategoryPower Train
DateJan 06, 2021
StateNV
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that the gear shifter failed. The contact was unable to shift the gear out of park. The vehicle was not taken to a dealer to have a diagnostic test performed. The vehicle was not repaired. The manufacturer was not contacted or informed of the failure. The approximate failure mileage was 60,000.
CategorySteering
DateJan 04, 2021
StateMI
Description
While driving the steering feels lose like when I turn it feels as if it going to steer my car into a circle. It is very touchy on the steering not sure if it needs tightened or just simply fixed from the recall.
CategoryPower Train
DateJan 03, 2021
StateVA
Description
Changed my battery for a new one. After a couple of days an orange wrench appears as a warning to check my manual. Checked the manual it says there's a problem with the power train. I looked up what that means but there wasn't a true definition of what was wrong. I had to wait to get it checked out and when I was about to my car wouldn't let me change it out of park. After having it towed and the mechanic tells me the part that's messed up is electrical and the part is on back order because there are a lot of people experiencing the same problem with my type of car. I haven't been able to drive my car because I'm waiting for the part to be available but the part malfunction wasn't anything that I did just like the others who are experiencing this. There hasn't been a recall.
CategoryEngine
DateJan 02, 2021
StateOR
Description
2. 0l eco boost engine needs to be replaced due to coolant leak and faulty design in engine manufacturing. Initial warning codes was need misfire on cylinder 2. Replaced spark plugs issue remained. Recommend replacing ignition coil moved it to cylindr 1, same message of misfire on cylinder 2 remained. Rough idle
CategoryWheels
DateDec 21, 2020
StateOH
Description
Notified by dealer that lug nuts have 'swollen' and are difficult to remove. The lug nuts should be replaced according to the dealer. If not replaced, the lug nuts could be difficult or impossible to remove in an emergency situation.
CategoryElectrical System
DateDec 04, 2020
StateTX
Description
Tl* the contact owns a 2017 ford fusion. The contact stated the vehicle failed to start and was jump started on several occasions. There was no warning light illuminated. The battery was replaced three times by the contact. The vehicle was taken to an unknown dealer where it was diagnosed that the softwire connection, f33 and acm needed to be updated. The vehicle was repaired. The contact mentioned communication number: ssm 48757110000 (electrical system) as a possible solution to the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 481.
CategoryEngine
DateDec 04, 2020
StateVA
Description
2017 ford fusion suffering from a well-documented coolant leak into cylinders. Without warning, the vehicle suffered a loss of power and had to be towed. Coolant found in cylinders see tsb 19-2436
CategoryEngine, Fuel/propulsion System, Power Train
DateDec 04, 2020
StatePA
Description
The owner/myself driving vehicle home my 2017 ford fusion se 1. 5l on the interstate when white smoke billowed out from the exhaust leading to a seized engine on a high traffic density highway. The car started to sputter, clunk and the check engine light kept flashing as I pulled off the side of the road. This car had issues before the failure of the engine with cylinders misfiring, spark plugs being fouled at low mileage and engine losing coolant. Per my vehicles breakdown I brought it to a local mechanic who worked for ford and stated my engine locked up and needs to be replaced, after bringing my car to another shop for a second diagnosis, it was the same answer after a full look at it. I tried calling ford in michigan they gave me the run around, my dealer fred beans of ford gave me the run around saying I have to cover this repair due to it being out of my warranty. I did the program 19b37 recall from ford which reset the computer system for antifreeze and coolant entering the engine. Clearly, that issue that ford tried to patch up didn't work. My mechanic & ford determined that a new engine was needed and have found bulletins stating this is due to a manufacturing defect known by ford as ford had released the bulletins. This defect leads to engine failure and is nothing caused by the driver but solely due to the fact that when certain engines were manufactured they were manufactured incorrectly. Ford is unwilling to pay for engine replacement even though they have admitted this is fault during the manufacturing processes if the engine is to stall or seize during driving this could lead to serious injury, accident, and even death. Ford is not recalling this engine at this time. Please - recall this issue. 1. 5 & 2. 0 engines are very problematic. The cost for my repair is ,800. 00 that I don't have.
CategoryEngine, Fuel/propulsion System, Power Train
DateDec 04, 2020
StatePA
Description
I / the owner of my 2017 ford fusion se 1. 5l had a seized engine occur on my commute home from work. White smoke billowed and brewed out my exhaust as I was in the right lane. I immediately pulled over to see what was going wrong and almost caused a collision for the person behind me.. After getting it towed the next day off the side of the highway I brought it to a reputable mechanic stating that this is a problematic issue with this vehicle and my engine block failed & cracked. Proceeding this, I went to another mechanic to get a second thought, just in case. Same response to the issue. Apparently, this is a huge issue with the 1. 5l. I was quoted ,800 to fix this issue, money I don't have laying around, my warranty recently expired and both fred beans of langhorne & ford motor company both told me to "pound sand" because of this issue. That this whole issue is on me to be fixed. Even though I brought my car in for the program 19b37 recall - which fixes the computer system to "prevent" this issue." the vehicle has been in and out of the local shop for cylinder misfires, spark plug fouls & engine start up issues. Which apparently are leading signs to the vehicle engine block issue. It was determined that a new engine was needed and have found bulletins stating this is due to a manufacturing defect known by ford as ford had released the bulletins. This defect leads to engine failure and is nothing caused by the driver but solely due to the fact that when certain engines were manufactured they were manufactured incorrectly. Such as the 1. 5l. Ford is unwilling to pay for engine replacement even though they have admitted this is fault during the manufacturing processes if the engine is to stall or seize during driving this could lead to serious injury, accident, and even death. Ford is not recalling this engine at this time. Please recall this, now.
CategorySteering
DateDec 02, 2020
StateOH
Description
Was driving on the highway at 65 mph and lights popped up on dash lose of steering stop car safely in high traffic and basically lost all power steering and ability to control the car almost crashed into a semi. With pregnant girl in the passenger seat.
CategoryPower Train, Unknown Or Other
DateNov 16, 2020
StateGA
Description
Vehicle keeps randomly showing a shift system fault when I go to drive and a piece that should connect to the transmission to allow the vehicle to shift into gear keeps disconnecting causing the car to stay in park and the emergency brake to stay on.
CategoryElectrical System, Forward Collision Avoidance: Warnings, Lane Departure: Assist
DateNov 13, 2020
StateNM
Description
When I turn the car on, 3 warnings appear on the dash: "front camera malfunction", "pre-collision assist no available", "lane keeping malfunction check". These features seem to work when I'm driving, but when I took the car into ford, they told me the image processing module needs to be replaced.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateNov 12, 2020
StateTX
Description
Back in 2018, 1. 3 million ford focus vehicles were recalled due to a fuel purge valve. Who's to say the same issue is starting to occur again, but to the ford fusions? My 2017 ford fusion that I purchased 6 months ago has this issue. It is a major safety concern! On my way to work in the middle of the highway, during morning traffic, my car decides to turn off causing a accident, but luckily nobody got hurt! While I was sitting there waiting for the police to arrive, I tried turning it back on, and luckily it did, but surprise surprise now with the service engine light on. When I got off of work my car turned back on (still with the service engine light on) and the same issue happened again 4 times on my way back home. I drove all the way back on the right hand passing lane because this is a safety hazard, and could easily cause a accident again! What it did exactly is it starts like a humming/vibrating noise that comes from the dashboard, I couldn't push on my gas, turn my steering wheel, and automatically goes down to 0 mph, and on the dashboard it asked me to put the car in p, and then turns off. Of course the warranty that I purchased didn't want to cover it, and now I have to pay 5 to have this fixed! Ford motor company needs to issue a recall before someone seriously gets injured!
CategoryEngine
DateNov 12, 2020
StateNC
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that the check engine warning light illuminated while driving. The vehicle was taken to fairway ford inc (444 us-117, burgaw, nc 28425) and was diagnosed that a new spark plug needed a spark plug. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer and was diagnosed that coolant was leaking into the cylinder and the engine needed to be replaced. The vehicle was rejected to be service due to the warranty being expired. The contact stated that the vehicle remained at the dealer. The manufacturer was made aware of the failure and provided the contact with a case number. The failure mileage was approximately 128,000.*dt*dt*tr*jb*dt *tr*dt*jb
CategorySteering
DateNov 02, 2020
StateMA
Description
Tl* the contact owns a 2017 ford fusion. The contact stated while driving below 20 mph, the power steering assist warning light illuminated and the steering wheel became difficult to turn. The contact drove the vehicle in manual steering mode to the residence. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not included in nhtsa campaign number: 19v632000 (steering). The approximate failure mileage was 14,256.*dt *tr
CategoryElectrical System
DateOct 27, 2020
StatePA
Description
June 1st 2020 while driving 55mph on a hot day windows down stereo blasting suddenly the speakers screech a defening sound and then nothing . Screen displays audio off and won't turn on. No music and the part that's dangerous no gps prompts (I get lost easily) the next day its cooler and it works again. October 13th 2020 the radio displays audio off and and is still off as I write this complaint on a cool october day. This car is a safety hazard and now basically worthless with out a functional audio system. I cant afford to take it to the dealer to even try to figure out the problem last time I went for a simple software update to address another problem with the radio it cost .
CategoryPower Train
DateOct 27, 2020
StateNC
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that after his wife parked the vehicle and shifted the gear shifter into park, the vehicle roll backward. The contact's wife re-entered the vehicle and shifted the vehicle into drive however, the gear shifter seized in neutral. The contact stated that the transmission shifter cable bushing had detached. A zip tie was used to attached the gear shifter and the vehicle was driven to his residence. The contact stated that he was a certified mechanic. University ford durham (5001 durham-chapel hill blvd, durham, nc 27707, (919) 682-9171) was contacted and informed of the failure. The contact was informed that the vin was not under recall. The vehicle was not taken to a dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.
CategoryEngine
DateOct 07, 2020
StateIA
Description
Check engine light was on indicating a misfire in engine 3. Ford dealership recommended new sparkplugs and ignition coil. I completed the repair, check engine light disappeared. After few days, the engine started overheating suddenly without any warning. I checked the coolant reservoir and it was near empty. Paid ford again to diagnose the problem, this time they identified coolant intrusion in engine 4 caused by internal coolant leak. The recommendation is a new reman ford engine with the estimate of 00.
CategoryEngine
DateOct 07, 2020
StateIL
Description
After 3 years of owning the car and 81,000 miles (purchased new and never had any issues), vehicle's engine block cracked, resulting in coolant contamination. Ford's investigation showed cylinder #2 and #3 were misfiring and oil was leaking in. The check engine light, poor acceleration, and rumbling while idling all first occurred on the highway, just 2 days after a ford service center did a complete engine check and oil change. Once the check engine light started flashing at us and the engine wouldn't push past 2k rpms, we immediately pulled over (as ford warned us that flashing indicated fuel was dumping into the engine). The ford dealership we towed the car to had no availability to fix the car, as 4 other fusions with the exact same engine and issue came in earlier that week. That's when the service manager acknowledged this is a much bigger issue than what we believed was a random break. Further investigation showed that we completed the recall ford issued (customer satisfaction program 19b37) 8,000 miles prior to the engine cracking, which was to reprogram the powertrain control module to fix: "coolant intrusion into the cylinder bores can lead to coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights due to engine misfire and could potentially lead to engine damage". Furthermore, ford issued technical service bulletin 19-2139 that acknowledges this exact issue and the warning signs to look for, which ford failed to identify during the engine check 2 days prior. It's clear there is a design flaw or manufacturing defect in the 1. 5l ecoboost engine for 2014-2019 fusions, and I'm confident you will find thousands of other owners who have experienced the exact same issue. Ford acknowledged the issue with recall 19b37, though it's apparent it did not fix the issue. Ford is just too cheap to truly fix the mess they created.
CategoryUnknown Or Other
DateOct 01, 2020
StateKS
Description
Backup camera only performs about 50% of the time the image appears distorted or not show at all while the vehicle is in reverse. This has been occurring since july 2020. There is never any specific moments that cause the camera to not perform such as type of roads driven down, the outside temperatures, weather or time of day, it is just occurs sporadically.
CategoryElectrical System, Power Train, Unknown Or Other
DateSep 27, 2020
StateFL
Description
Shift dial get stuck in park, will not shift out of park even with the override, have had it looked at twice, both times there was "no problems," and the shop always it works when the tow truck drops it off. It happens on and off, never gives an error message or throws a code. Could be driving one minute, get home, shut the car off, a couple hours later get back in, and it doesn't shift anymore. It's extremely inconvenient and considering the ford dealership says "this happens a lot" I don't understand why they don't recall the faulty cable or relay or transmission or shift dial if it happens all the time, because after taking it to 3 different shops, they all have no answer to the issue, just to "deal with it". And the fact that the override doesn't work is a big problem. But ford does their thing and I guess won't recall something they know is a problem on many of their 2017 ford fusion se's even though it's a safety issue but I guess that's ford, more about pumping crap cars out than they are worried about making them safe when the same problem occurs on multiple 2017 ford fusions.
CategoryElectrical System, Electronic Stability Control, Engine
DateSep 24, 2020
StateFL
Description
Vehicle codes started to appear on the dashboard ( temp light, engine light, battery light) warning signs also appeared ( overheating in engine ) engine coolant started to decrease no leak was detected. It was taken to a mechanic to get evaluated and they came to the conclusion that it was leaking internally into the car which caused other issues. This car was purchased february 2020 so 8 months later the car has completely crashed. White smoke is also expelling from the vehicle exhaust. The spark plugs are burning up they were replaced approximately 8 days ago and they are completely burned white.
CategoryPower Train
DateSep 20, 2020
StateOH
Description
Check engine light came on with 3 codes p051b pertaining to the crankcase pressure sensor, upon further investigation I've noticed that the 1. 5l ecoboost 2017 ford escape has a recall but not the 1. 5l ecoboost 2017 ford fusion, the system failed to no fault of my own. Recall needed due to fault of ford manufacturing/equipment. I noticed the check engine light turned on during one of my daily commutes back home from university.
CategorySteering, Unknown Or Other
DateSep 17, 2020
StateLA
Description
I was driving home one night on gordon dr in ruston, louisiana when an animal entered the road so I steered to the left to avoid the animal and suddenly loss control of steering. This caused me to crash into a ditch with a cement drain. My car proceeded to drag on the ground so I did not drive it and reported it to insurance and it was declared totaled.
CategoryEngine, Service Brakes, Unknown Or Other
DateSep 12, 2020
StateVA
Description
Driving 70mph on highway when car shut down. No power and no brakes. Was able to get onto shoulder and car automatically went from d into p on its own once it came to complete stop. Car restarted and was able to finish trip with no other problems. Very scary and dangerous.
CategoryService Brakes
DateSep 12, 2020
StateCA
Description
Brake failure! Brake hose at passenger front tire burst at 55,000 miles. Hose failure at connection. Dealer / ford refused warranty although this is a known part failure. Driving on highway at 65 mph, brakes failed to work, drove into median and brake fluid poured out inter right front tire.
CategoryElectrical System, Power Train
DateSep 08, 2020
StateIL
Description
I was in a the middle of a drive thru and I put my car in park and engine light came on, my gear shifter was flashing in all the gears and on the dash it was saying shift system fault service required. I couldn't put it in any gear. It wouldn't start until some guy came over and said the same thing happened to his ford fusion. He knew how to get it back in park and showed me what happened. He has said that there was a recall for that part.
CategoryEngine
DateSep 06, 2020
StateMO
Description
While driving my 2017 fusion 2. 0 eco boost with 77,000 miles the "service engine soon" light came on. The light went off a few days later but I had already made a service appointment at the dealer where I had purchased it brand new. They've also done all of the routine maintenance. They said it just needed new spark plugs and injectors cleand, so they did the work and charged me 0. After I got the car back 2 days later the light came back on, I returned the car to them. It's 2000 miles over the extended warrranty I purchased. After they had it a few days they determined it has coolant leaking into cyclinder number 1. The repair was ,236. 92 to fix. I was able to persuade the dealership into having the extended warranty company pay half. My part was 36. 92
CategoryEngine, Power Train
DateSep 03, 2020
StateSC
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that the power train automatic transmission torque convertor failed. The contact stated while driving 62 mph and depressing the accelerator pedal, the vehicle started to shudder and jerk. No warning light was illuminated. The contact also stated that on another occasion, the vehicle stalled without warning. The vehicle was restarted and started to jerk. The vehicle was taken to an independent mechanic and was informed to take the vehicle to a ford dealer that there was a recall associated with the vehicle. The vehicle was later taken to dick smith ford of columbia located at 7201 garners ferry rd, columbia, sc 29209, but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,063.
CategoryFuel/propulsion System, Vehicle Speed Control
DateSep 02, 2020
StateMA
Description
My 2017 ford fusion was going to dealer for its 75,000 service and to update the software which was included in the recall. I told them engine light had just come on .. They diagnosed it as coolant in the engine and it had ruined the engine 00 to fix it I have repeatedly called ford for assistance for the damage related to this recall and now they tell me they cannot help me out .. It is my problem this is a three year old car that I wish I had not had fixed as I was confident that ford being the good old american company that it is would do the right thing and be truthful and stand up and help me out with a problem that is clearly theirs please help me out I cannot afford this and it's plain wrong and unfair that I as a law abiding citizen has to cover this mistake by ford t
CategoryElectrical System, Engine
DateSep 01, 2020
StateMA
Description
I was driving about 10 mins away from my house, in the city as I approached a red light my car shut off. It stopped while I was in motion , I couldn't brake, theres was nothing could do but just let the car stop on its own. The battery light started to flash, the wrench light came on. I turned the car off, then back on, and it didnt start. So I tried again, and the car started, I was ale to make it home safe. But this is a hazard, I had children in the car, I will like this car to be recalled. I saw in 2017 in july about five thousands 2017 fords were recalled for this reason. Im scared and dont know what to do!
CategoryEngine
DateAug 25, 2020
StateFL
Description
Engine coolant leaked into multiple cylinders and the engine needs to be replaced. Apparently this is a design flaw and has been known by ford for many years and has not been recalled. This is the ecoboost engine in a 2017 ford fusion platinum. Now the engines are on back order so it will take many weeks to get replaced. The warranty only covers a rental car for 10 days.
CategoryPower Train
DateAug 19, 2020
StateNJ
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that the torque converter was not welded properly and caused the vehicle to go into lock mode while driving at an unknown speed. The contact stated that the refer to owners manual light illuminated. The contact called an unknown ford dealer, located in union, new jersey and was told that there was no recall on the vehicle. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.
CategorySteering
DateAug 19, 2020
StateCA
Description
Tl* the contact owns a 2017 ford fusion. The contact stated while driving 30 mph, the steering wheel became difficult to turn with the power steering assist warning light illuminated. The contact drove to her destination. The vehicle was taken to the local dealer david wilson's villa ford located at 2550 n tustin st, orange, ca 92865, (714) 509-5615, and the dealer was made aware of the failure. The vehicle was taken to an independent mechanic and was informed the steering rack needed to be replaced. The vehicle had not been diagnosed nor repaired as of yet. The manufacturer had been informed of failure. The failure mileage was 55,000.
CategoryElectrical System
DateAug 18, 2020
StateAR
Description
2017 ford fusion. Consumer writes in regards to defective battery. *ld the consumer stated since the purchase of the vehicle the battery has died a total of 7 times. The vehicle was taken to the dealer for repair 4 times. The dealer was unable to determine the cause of failure. *js
CategoryElectrical System
DateAug 12, 2020
StateAL
Description
My vehicle start stalling the check engine light came on and then the car slowed down and wouldn't go over 25miles on the interstate and I almost got hit by other vehicles trying to pass me. I was close to the ford dealership so I decided to go there. Not long after the temperature gauge starts to go up. Once l arrived at the ford dealer where I always go for the maintenance of my vehicle and after 3hrs I was asked if they could keep my car overnight to do a coolant check. I said yes and the next day I was told that the code 301 was a spark plug that needed to be changed but that wasn't the problem. I have a coolant leak and its leaking in my engine and that is the problem. Overall I need a need engine and the car is only 2 1/2 years old. Ford would not help with the problem.
CategoryEngine
DateAug 10, 2020
StateWI
Description
Had a check engine light come on on my 2017 ford fusion se with only 61,000 miles and there was a misfire on the first 1000 revolutions and it was on cylinder 2. It was under warranty and I took it to the dealership and they said that coolant got into the cylinder and it caused major engine damage and I need a new engine. I will get a refurbished one for my 0 deductible but I thought I should get a brand new one. Ecoboost engines are garbage. One and done with those. Ill never buy a ford with an ecoboost engine again. Toyota is much more reliable and perfects things unlike american car companies that only care about quarterly sales. I wont get my car for 2 to 6 weeks they said but did get a loaner car. Im going to trade that in asap
CategoryEngine
DateAug 08, 2020
StateNJ
Description
Nothing yet happened, I took it to the dealership a day after I bought it because of what they called a 'ghost' check engine light that would pop on for a few seconds and then went away. I also realized the car is needing a frequent refill for coolant.
CategoryEngine
DateAug 06, 2020
StateCA
Description
2017 ford fusion 71,000 miles, coolant leak into cylinder 3. Many forums stating same problem in fusions and ford edge. Resulting in new engine purchase or k repair. While the vehicle was in motion I noticed power loss. Ford would not help in me in any way financially or waving any fee.
CategoryEngine
DateAug 04, 2020
StateTX
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that there was a knocking in the engine. The check engine light was illuminated. The vehicle was taken to red mccombs ford located at 8333 I-10, san antonio, tx 78230, where it was diagnosed that coolant leaked into the cylinder and caused the engine misfire. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 71,000.
CategoryEngine
DateAug 04, 2020
StateMI
Description
Coolant got into the cylinder due to a known issue with this motor. A software update was offered to try and prevent the problem but the damage had already been done. The car has 65000 miles and is 5000 over the warranty. Ford was contacted by myself and the local ford dealer and they will not help at all. The check engine light came on and I took it to the local garage and they changed the spark plugs and then at around 60000 miles the light kept coming on and off. After about a week the car started shaking really badly upon start up. The software update was issued and I took it to the ford dealer and they said it is a known issue with this motor and ford has yet to offer a recall.
CategoryEngine
DateAug 03, 2020
StateKS
Description
The car drove as expected until around 80k miles. Then the check engine light displayed with the code: p0302. This shows a misfire on cylinder #2. The cars coolant was recently refilled and upon inspection after the check engine light appeared, the coolant reservoir was again empty. The car was kept up on maintenance and didn't show any signs of malfunction prior. I later found out that coolant is leaking into the cylinder, causing it to misfire. The car prompted me to pull over and stop the engine because this issue was making it overheat. The car remains parked in the driveway as it is too fragile to drive.
CategoryElectrical System, Engine
DateJul 27, 2020
StateMI
Description
I purchased the car on october 21st of 2019. I have had nothing but issues with this car basically sense purchasing it. I bought the car with 54,000 miles. I was up to about 74,000 with the need to replace a motor. I did so, before I replaced the motor the battery light was on. I changed the alternator believing that would be the issue, I also replaced the belt with it thinking I might as well. Still battery light was on. So I even went and changed the battery and still a battery light. I have dumped nothing but money into this car sense purchasing it. I have been reading nothing but issues with these 2017 ford fusions ans believe ford needs to be held accountable for this because so many others are experiencing these issues and now I believe the ecm is going to be replaced. I bought this car thinking a new car would be a good investment for my family and to go back and fourth to work which has been not the case. I have had old war horse trucks with over 200k miles run and drive but knew they would need to upgraded to a newer family car. I really do not think ford is taking account for the real issues they are having with their new vehicles they are selling to the public who are trying to make a living and with constant electrical problems that just isn't right. Basic maintenance is understandable but to have all of these issues just seems unacceptable.
CategoryElectrical System, Engine, Unknown Or Other
DateJul 21, 2020
StateTX
Description
Turned car on and immediately received the shift sys fault service required warning. Car would not go into gear as well as the parking brake would not go off. Attempted to utilize the key hole in the center console, did not assist at all. Tow truck moved car to the house for us. The car was stationary during the attempting to move into drive.
CategoryEngine
DateJul 20, 2020
StateCT
Description
My 2017 ford fusion se is experiencing a p0301 engine code along with major coolant loss. The error code relates to an engine misfire in cylinder 1. There is also white smoke coming from the exhaust. The car was purchased in march of 2018 and has 69,000 mile on it. Upon starting the car idles very rough for about 10 seconds and then smooths out. The gas mileage has been very poor and I have been getting high engine temp alerts as well. I took the car to branford ford in branford ct. They diagnosed the issue and told me there is coolant leaking into cylinder number 1 and the only way to correct the issue is to replace the engine. My car is out of warranty and the cost to replace is 00. 00!! This a 2 1/2 year old car that needs and engine replacement?!? I did a ton of research on this issue and found that there are other problems just like this, some in warranty and some not. Ford did have a recall on the 1. 5 liter engine for the exact same issue. Apparently there is no current recall or warranty extension for this problem, so basically I am being told I am stuck with the bill. I am looking for assistance from ford to replace this engine at no cost to me as this is a known issue among the consumers but there hasn't been "enough" documentation to warrant action by the manufacturer. Thank you , [xxx] redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *cc
CategoryPower Train
DateJul 17, 2020
StateOH
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that after starting the vehicle and attempting to drive, the gear shifter failed to shift out of park. The vehicle was towed to bob gillingham ford (8383 brookpark rd, parma, oh 44129, 216-539-9191) however, a diagnostic test was still pending. The contact was concerned about a possible shifter cable detachment. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 86,100.
CategoryAir Bags
DateJul 16, 2020
StateOH
Description
The airbag sign keeps on without any reason. I've seen there is recall for airbag (takata) issue. 2012-2016. My car is manufactured in 2016 and registered in 2017. They said its 2017 model.
CategoryElectrical System, Electronic Stability Control, Fuel/propulsion System
DateJul 11, 2020
StateOH
Description
Car kept giving us a flat code for gears.... Saying transmission wasnt in park. Car wouldnt start or shift gears... This happened as we were driving the car
CategoryPower Train
DateJul 10, 2020
StateGA
Description
I was backing out of my driveway from my car all of sudden stopped, and shifted back to park. Maintenance light was on and message said shift system fault. I turned of my car and back on same thing, tried the manual override it did the same thing. Tow truck ended up dragging my car on to the tow truck bed. I have a video of it doing it.
CategoryEngine, Fuel/propulsion System, Vehicle Speed Control
DateJul 07, 2020
StateTN
Description
Car began losing power uphill, and even pushing the gas pedal to the floor did not help. High pressure fuel pump was replaced at a ford dealership, but the problem continued, and got worse. Eventually had to be towed to another dealership, where they fixed the problem enough to get home, although hills remained an issue (cruise control was set to 70, and even the smallest hill would cause the car to slow to around 40-45 mph). Car currently is sitting in my driveway because I am afraid to drive it. It might stall out in traffic.
CategorySteering
DateJul 07, 2020
StateNV
Description
Bought the car used from hertz. Steering wheel is extremely loose and has lots of play when guiding the wheel. Recalls for this problem but not my vin.
CategoryEngine
DateJul 03, 2020
StateTX
Description
Coolant leak engine, needs new engine. The car has 83,000 miles on it. *tr
CategoryVisibility/wiper
DateJul 03, 2020
StateMO
Description
In heavy rain, the high speed of the wipers is way too slow... Making it unsafe to see even when prudence of slowing down and/or possibly considering pulling over. One cannot see safely enough to seek a pull over spot during the immediacy of the situation.. Thus ongoing travel is the only option. Wipers blades are good. Windshield is clean. Rain sheeting / blurring of vision happens because wipers aren't able to move fast enough
CategoryElectrical System
DateJul 02, 2020
StateVA
Description
My car was purchased about 1 1/2 years ago as a certified preowned from sheehy ford in ashland, va. Since then the battery has begun draining for no reason when the car is sitting still. I went to leave work a few months ago and there was nothing left on in the vehicle. When I got in to go home I was unable to start my vehicle. This happened again to me last week after making a trip to ga to visit family. I was unable to drive back to va from ga without purchasing another battery. My uncle who works on vehicles, hooked my fusion up to a diagnostic machine after taking out various fuses and the car still had a very high drain on my battery. I have researched this on the internet and it seems to be a standing issue with several ford fusion owners. Ford need to issue a recall and fix this issue. Having drivers stranded on the road is never good. If I could I would return this vehicle back to the dealership and purchase another vehicle not from ford. *tr
CategoryEngine
DateJul 02, 2020
StateTX
Description
I have a 2017 fusion remote start and I've been told I need to replace my engine due to coolant leaking into the cylinders/engine. Car stalls on the highway and won't go over 20 miles then it kicks back up. Smoke coming out of tail pipe
CategoryElectrical System
DateJun 26, 2020
StateVA
Description
Was going to leave work in april and my fusion could not start. Bought and replaced my battery. Traveled to ga to visit a family member. Went to drive to the store to pick up some groceries and again my fusion will not start. Have to buy yet another battery. Ford please fix this issue!!! *tr
CategoryAir Bags, Electronic Stability Control, Service Brakes
DateJun 24, 2020
StateIL
Description
Service advanced track not working stationary. *tr
CategoryEngine
DateJun 17, 2020
StateTX
Description
Internal coolant leak in 2. 0l ford fusion se ecoboost caused my car's engine to lock without warning. No start. Currently, there exists program 19b37 for 1. 5l. My 2. 0l ford fusion se ecoboost presented the exact internal coolant leakage problem as that of the 1. 5l that is presently on recall. My previous spark plugs confirm that coolant has leaked into the engine of my car. Also, a coolant pressure test will reveal coolant leak is internal in my car. Big star ford confirmed that my engine is locked and that it will need to be replaced. They don't want to pay for damage. I'm a preventive maintenance owner and only buy oem parts. I also have an engineering background. This internal coolant issue is clearly a manufacturer's defect. Because the issue stems from an internal coolant leak causing engine failure, 2. 0l should be included in the program 19b37 recall. It is the right thing to do. On a side note, I had previously taken my car to big star ford because there were problems with the pcm. Tires were showing to be deflating as I drove on the freeway. I immediately stopped at the nearest tire service company and they confirmed that it was a computer glitch. Big star ford reinstall the pcm software at the cost of my deductible. Nhtsa, we 2. 0l owners need your help! Please investigate and include 2. 0l to the existing program 19b37. I personally have evidence to prove that an internal coolant leak caused my engine to lock. A coolant pressure test will also reveal the coolant leak is internal. Please help get 2. 0l included in the current recall program 19b37. *tr
CategoryElectrical System
DateJun 15, 2020
StateIL
Description
Battery continues to drain and vehicle continues to not start. The vehicle was dead twice in oct and nov. In december battery replacement. Has been to dealership 2 more times since with dead battery. The problem does not want to be fixed by ford. They continue to just jump it and say it's ok. *tr
CategoryStructure:body
DateJun 14, 2020
StateTX
Description
When reentering the car after a grocery shopping trip, the rear passenger door would close but not latch. The catch for the latch moves freely but several attempts to secure the door failed. My husband tried several times to secure the door so we could leave the parking lot and drive home. Ultimately, because it is a hot, sunday afternoon, he opted to sit in the rear passenger seat and moved our teen daughter to the front seat so he could hold the door closed on our drive home. We made it home without incident and he tried several more times once the car was parked to secure the door properly without success.
CategoryElectrical System
DateJun 13, 2020
StateUT
Description
The electric charger that plugs into the 120v wall outlet is over heating on every charge. Started happening within the last month. *tr
CategoryPower Train
DateJun 12, 2020
StateKS
Description
Thursday 6/11/20 about 7pm I was trying to back out of the driveway and the emergency break just came on and the car wouldn't drive anymore come to find out it was the shift link bushing. Almost caused me to wreck with oncoming traffic due to the sudden stop. I took it to rusty eck ford in wichita ks today 6/12/20 and got it fixed. They made mention that this has been common with other fusions so I figured I should report this issue today. *tr
CategorySteering
DateJun 09, 2020
StateAL
Description
Steering wheel is loose. This is more movement than vibrating. It is loose whether car is moving or still. *tr
CategorySteering
DateJun 09, 2020
StateAL
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that while driving at various speeds and parked the steering wheel felt loose. There were no warning lights illuminated. The contact called sons ford auburn (2305 s college st, auburn, al 36832, (334) 246-0766) and informed the dealer of the failure however, the vehicle was not diagnosed nor repaired. The contact referenced the failure to nhtsa campaign number: 18v167000 (steering). The manufacturer was not notified of the failure. The failure mileage 35,090.
CategoryUnknown Or Other
DateJun 07, 2020
StateWA
Description
Even when turning all systems off when shutting the car off the battery will drain overnight and will need to be jumpstarted
CategoryPower Train
DateJun 02, 2020
StateTX
Description
My wife was at a shopping center. Backed out of the parking spot, stopped, then turned the shifter to drive. Shift fault popped up and the wrench symbol. Drive was lit on the shifter knob but the car wouldn't shift out of reverse. She cycled the ignition a couple times and it finally went into park and would shift normally. *tr
CategoryElectrical System, Fuel/propulsion System
DateMay 30, 2020
StateTN
Description
Difficult to start after refueling (unaffected by amount of fuel inside tank); intermittently grunting/vibration sounds coming from fuel tank at random intervals. Happens while parked and while in motion. Car has also had electrical-type humming sound coming from gear knob and dash since I bought it with 36k miles on it. *tr
CategoryEngine, Engine And Engine Cooling:engine:gasoline:turbo/supercharger
DateMay 20, 2020
StatePA
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that while the vehicle was parked, he noticed oil on top of the hood. The contact who works as an independent mechanic stated that the turbo charger leaked oil onto the engine. The contact called family ford (170 york rd, carlisle, pa 17013, (717) 249-2215) however, the vehicle was not taken to be diagnosed nor repaired. The manufacturer was contacted however no further assistance was provided. The failure mileage was 78,000.
CategoryEngine And Engine Cooling
DateMay 19, 2020
StateNC
Description
Tl* the contact owns a 2017 ford fusion. The contact stated while driving 70 mph, the temperature gauge increased with no warning lights illuminating. The contact stated that temperature gauge remained high as she felt heat on her feet. The contact stated that the heater core malfunctioned and coolant was leaked into the vehicle. The contact stated she pulled over to the side of the road and at that time the check engine light illuminated. The contact stated that smoke entered the vehicle from the air vents. The contact had the vehicle towed to crossroads ford of indian trail (88 dale jarrett blvd, monroe, nc 28110) where the vehicle was diagnosed with a heating core failure. The vehicle was currently at the dealer for repairs. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 42,246.
CategorySteering
DateMay 15, 2020
StateWI
Description
Upon starting the car, the car was without power steering and the following message appeared on the dash 'steering assist fault, service required.' the car was in a stationary position when this occurred. This is a safety concern, as if this would have occurred while driving, an accident could have happened and the operator, passenger and/or other persons on the road could have been seriously injured, or worse. The car was repaired at a auto repair shop and the result of this issue was that the steering gear, rack and pinion, needed to be replaced, as it was faulty, and the car needed to be reprogrammed. The total for this repair was text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win." img="balance" color="green",330. 88 and we were informed this was not under warranty. *tr
CategoryPower Train
DateMay 11, 2020
StateGA
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that while driving at various speeds, the vehicle stalled as a wrench was displayed on the instrument panel. The contact turned off and restarted the vehicle and the vehicle operated as intended. The vehicle was taken to an independent mechanic where the contact was informed that the vehicle needed an oil change. The oil change was performed however, the failure recurred. Upon investigation, the contact linked her failure to nhtsa campaign number: 17v427000 (power train) however, her vin was not included. The vehicle was not repaired. Neither the dealer nor the manufacturer were made aware of the failure. The failure mileage was approximately 75,000.*dt*jb
CategoryElectrical System
DateMay 04, 2020
StateWI
Description
Tried to start car. Battery light, engine light and power train light came on. Never started. Turned the car completely off. Waited a couple mins and tried again. Never started and this time all lights came on. Made a ticking sound. Didn't turn over either time trying to start. Went to the store earlier in the day though, and everything was fine.
CategoryElectronic Stability Control, Unknown Or Other, Wheels
DateMay 01, 2020
StateCA
Description
When driving the vehicle, and there is a bump right tire seems to shake, when turning to the right I hear a scrape. When the vehicle is on and on parking, a rattling noise goes off.
CategoryEngine, Fuel/propulsion System, Power Train
DateMay 01, 2020
StateIL
Description
Car stalled after accelerating moderately hard into traffic from a stop and then quickly turning left into parking lot.
CategoryEngine
DateApr 26, 2020
StateFL
Description
We went to a ford dealership and it was reported to us from a ford salesman that this car has a known problem with antifreeze/coolant entering the engine. We were told that this could result in the engine seizing abruptly at any time. We had been observing for quite a while (4 to 5 months) that the engine smolked a blueish smoke every morning.
CategoryElectrical System
DateApr 24, 2020
StateOK
Description
I bought my ford fusion used from a dealership. I drove the car home and parked it in my garage. The next day I went to leave and my battery was dead. I thought maybe somehow I left something on to I jumped it and went on. 4 days after I went to a friends house and I didn't drive my car for 2 days and went to leave and it was dead again which leads me to believe the is a fault or something is not turning off like it should when the car is shut off. I have read that others have had the same problem.
CategoryPower Train
DateApr 13, 2020
StateIN
Description
Transmission needed rebuilt. Torque converter and value body went out.
CategoryEngine
DateApr 07, 2020
StateIL
Description
Coolant leaking into engine. Entire engine will have to be replaced.
CategorySteering
DateApr 07, 2020
StatePA
Description
Tl* the contact owns a 2017 ford fusion hybrid. The contact stated that while driving at low speeds, the steering wheel loosened without warning. The vehicle was taken to chapman ford of columbia (3951 columbia ave, columbia, pa 17512) where they inspected the vehicle and tightened the bolts around the inside of the steering wheel. Months later while reversing the vehicle into the driveway, the failure recurred. The vehicle was taken back to chapman ford. The vehicle was diagnosed and inspected. The vehicle was repaired but could possibly happen again. The manufacturer was notified of the failure. The failure mileage was unknown. *ln*jb
CategoryEngine
DateApr 01, 2020
StateFL
Description
Internal coolant consumption issue causing spark plug fouling
CategoryEngine
DateMar 24, 2020
StateMD
Description
Check engine light keeps coming on saying that its engine misfire in cylinder 2. . My mechanic replaced the spark plug it happened again, we replaced the coil and it did it again. Finally they told me that the coolant was leaking into the cylinder which is causing a misfire and therefore has also cracked the block on the engine. I get home and there is a notice from ford. Recall 19b37 to reprogram this issue. I scheduled the update to be done and ford tells me I need a new engine now. I am waiting to hear back from ford as to how they will help, seeing as though I just bought the car from their dealership less than a yer ago but have no warranty. They tried to charge me a diagnostic fee as well for this issue which I refused to pay since it is part of the recall.
CategoryAir Bags
DateMar 14, 2020
StateNC
Description
When driving the air bag light comes on and stays on for about 30 minutes.
CategoryEngine
DateMar 11, 2020
StateFL
Description
Engine overheated and started on fire completely destroyed . Vehicle was not involved in any accident and was recently 22 days prior completely checked out by the dealership for a engine coolant recall.
CategoryEngine
DateMar 06, 2020
StateCA
Description
While my 2017 fusion se was in motion I got a check engine lamp indicating that I had a miss-firing cylinder and another lamp telling me "engine coolant over temperature". When the lamp comes on it reduces engine torque and vehicle speed, making the car unsafe to drive because it slows the vehicle to about 25 mph. I took it to ford and they told me it would cost text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win." img="balance" color="green",500 to remove the head to look for coolant was in the cylinder, ,500 to replace with a used engine. I later took the car to an independent mechanic and had sensor for engine coolant replaced. The car seem to drive without an issue, but after a week, the problem returned as described above.
CategoryPower Train, Unknown Or Other
DateFeb 26, 2020
StateTX
Description
Vehicle doesn't move when put into gear... When taken for diagnostic, transmission code pops up...
CategoryEngine
DateFeb 12, 2020
StateTX
Description
Engine code surfaced and told me I had a misfire. I took it to the shop and was told that coolant had leaked into the cylinder and I would have to replace the entire engine and would cost me ,300. I called ford and even though there are recalls on similar vehicles with similar issues, there is not a recall on this particular vehicle.
CategoryPower Train
DateFeb 12, 2020
StateMI
Description
While driving. 17. Ford. Fushion. Car slows down while driving. Jerking took it in the dealership. They kept it a week. To tell me it had transmission. Problems. Torque converters. And needed a new transmission was not. Cover under warranty I am female and alway drove a ford. Car. Never had any problems.
CategoryPower Train
DateFeb 12, 2020
StateMO
Description
I went to my car after work and attempted to start it but a shift system fault error occurred and the car began putting the emergency brake on when I tried to shift to park. It would say "shift to park" even when my knob showed that the gear was in park. It would also rotate the knob back to p every now and then when you attempt to shift into a different gear.
CategoryUnknown Or Other
DateFeb 12, 2020
StateIL
Description
There have been several instances where my windows will not roll up. When I try to roll up the window it automatically goes back down.
CategoryPower Train
DateFeb 11, 2020
StateDC
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that while stopped at an intersection the vehicle stalled without warning. The contact placed the car in park turn the vehicle off and back on which resumed normal operation. The vehicle was taken to (auto giants temple hills 4600 branch ave, temple hills, md 20748 (240) 685-2274) who was unable to diagnose the vehicle. The contact was referred to a local ford dealer. A dealer was not contacted. The vehicle was not repaired. The failure recurred intermittently. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.
CategoryPower Train, Unknown Or Other
DateFeb 08, 2020
StateTX
Description
My car will not shift into different gears it was parked at my job I go to start it , it cuts on and has all the power it just will not go into drive or neutral I tried resetting it but all the lights just come on will not move
CategoryPower Train, Service Brakes
DateFeb 07, 2020
StateCA
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that while driving at approximately 35 mph, the brake light illuminated continuously. The vehicle was taken to heritage ford 2100 sisk rd, modesto, ca 95350, for an oil change and the contact informed the dealer about the failure. The dealer informed the contact brake fluid was put into the vehicle in order to repair the failure. The vehicle was repair however, a day later the failure recurred. The contact mentioned that a whole can of brake fluid was replenished in the vehicle. The vehicle was taken to an independent mechanic where they informed the contact the brake line leaked fluid due to the transmission coming into contact with the brake lines. The vehicle was not repaired. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 90,000.
CategorySteering
DateFeb 05, 2020
StateGA
Description
I just purchased this vehicle from a private dealer (american car center in ga). In less than 2 days the error message popped up. They wont fix the issue and ford wants me to pay to get it on the computer to see whats wrong with it. I only had the car for two months and now I will be out of pocket! Its not fair!!!!!!!!!!!!! Someone needs to fix this issue!
CategoryEngine
DateFeb 03, 2020
StateNC
Description
Tl* the contact owns a 2017 ford fusion. While driving at 70 mph the vehicle overheated and the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs, transmission, head gasket, and engine were replaced. The vehicle was taken to (crescent ford 100 old winston rd, high point, nc 27265 (336) 869-2181) where it was diagnosed and the contact was informed that a calibration was needed. The vehicle was repaired. The manufacturer was contacted however no further assistance was provided. The failure mileage was 80,000.
CategoryPower Train
DateFeb 03, 2020
StateTX
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that while the vehicle was being driven, the transmission started slipping and the parking brake activate simultaneously. The contact also indicated that the transmission torque converter was damaged. The cause of the failures were not determined. The local dealer covert ford (11514 research blvd, austin tx) and the manufacturer were notified of the failure but no assistance was offered. The failure mileage was 42,000.
CategoryElectrical System
DateFeb 01, 2020
StateIN
Description
Ford sync 3 "apim" failure. The module controlling the infotainment system in the car failed after a software update to version 3. 0. Happened 7 days past and 6000mi before warranty expired with ford unwilling to cover any of the cost. After apim replacement battery also failed. Aftermarket sellers of apim's acknowledge high failure rate on 1st gen (2016-17) apims.
CategorySeat Belts
DateFeb 01, 2020
StateTX
Description
The seatbelt has came apart inside. You can look inside the one that's broken and the good one and see there is a piece missing or broken.
CategoryPower Train
DateJan 17, 2020
StateKY
Description
I have a 2017 ford fusion, purchased 6 mths ago. I was stationary in a parking lot, when I put it in reverse it immediately threw itself back in park and gave error 'shift system fault service soon'. Cycled car on and off several times with the same result. There was no prior warning of any issues. I am reading this is happening to alot of 2017 ford fusions. I am out of warranty, the dealership is fighting me on warranty when I specifically said I would not buy it without one, and I cant afford to fix it. I still owe over ,000 on this car and just having it 6 mths I am very disappointed. Hope this is recalled!
CategoryElectrical System, Engine
DateJan 12, 2020
StateCA
Description
Since I bought the car in march of 2019 it has given me problems with starting. It seems the battery is always dead even when the battery is new and the mechanic tells me the battery is charged finally today a mechanic told me it may be the starter. Because when I try to start it most times it is delayed or sometimes it won't start and I need a jump . This car is only 2 years old. Why am I having problems with the starter ? Is there a recall on this car?
CategoryEngine
DateDec 26, 2019
StateMI
Description
While traveling at approx. 32 mph on city street traveling in a straight line engine stalled. 'full accessory power active' and all the warning lights lit up on the dash. Car coasted to a stop. Engine start top button was blinking green. Pressed the button. Car started and ran fine. Second instance of this occurring. First occurrence @ approx. 4000 mi. Second (12-24-2019) @ 12,600 mi. ## vin passed ## ford fusion sport 2017 ##
CategoryEngine, Power Train
DateDec 23, 2019
StateAL
Description
My car is jerking and the check engine light has not come on it has been since july and they can't tell me but it a recall on the 2. 0 liter but not on mine for a 2. 5 torque converter that is the problem and the guy at ford place said it would be 2700 to fix I would rather run it in a river wow
CategoryEngine
DateDec 16, 2019
StateNJ
Description
Vehicle has stalled out several times while stopped in traffic. It takes several minutes to get the vehicle started again. Took to ford dealer and they stated if there is no code to read they would not be able to find out the problem.
CategoryPower Train
DateDec 10, 2019
StateMN
Description
Tl* the contact owns a 2017 ford fusion. While driving and approaching a stop light, the instrument panel displayed "auto start stop shift to (p) then restart engine". The contact did as instructed and was able to continue driving. The contact stated that the failure recurred each time the vehicle stopped at a stop light or stop sign. The contact called midway ford (2777 snelling ave n, roseville, mn 55113, (651) 636-8200) and scheduled an appointment. The vehicle was later taken to an independent mechanic where it was diagnosed, but no failure code was found. The contact stated that at 61,000 miles, the throttle body was replaced, but the failure continued. The vehicle was not taken to a dealer and was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,115. *ln*jb
CategoryPower Train
DateNov 30, 2019
StateOK
Description
77k miles, shift system fault while vehicle in use, trying to change from reverse to drive on a downtown city street. Gear selector knob returns to park from selecting reverse, or drive. Ford fusion is not operable and had to be towed. Reviewed previous incident reports for 2017 model identifying plastic bushing holding the shift link cable to the transmission failing. Ford fusion model 2016 and earlier recalls for the same plastic bushing failure, along with my wife's 2014 ford escape having a recall for the same plastic bushing. Why does this defective plastic bushing remain in use after years of recalls?
CategoryEngine
DateNov 29, 2019
StateTX
Description
My fusion engine automatically turns off and doesn't want to turn back on, showing me a needs new battery and needs service warning. It takes multiple attempts to restart the car to get it back on sometimes taking minutes. I took it to the mac haik ford dealership service center today and they told me this was normal. As if the car telling me it needs a new battery, while the needs service warning light comes on, and then turning itself off is normal. My car is dying at stop lights leaving me stranded with cars honking at me and they didn't seem to care. They tried to give it back to me as is and I told them to give it to a better mechanic and they are checking it again. I looked online in forums and apparently this is a common issue and ford doesn't ever fix it. Https://www. F150forum. Com/f118/auto-startstop-error-437920/index4/
CategoryAir Bags, Seat Belts
DateNov 27, 2019
StateOH
Description
Tl* the contact owns a 2017 ford fusion. While driving approximately 70 mph, the driver lost control of the vehicle and crashed into a cement structure. During the crash, the vehicle sustained damage to the front driver's side. The air bags did not deploy. Also, the driver's side seat belt locking mechanism became jammed and the driver could not immediately exit the vehicle. The vehicle was towed from the scene. There were no injuries and a police report was not filed. The cause of the failures was not determined. Liberty ford brunswick (3101 center rd, brunswick, oh) was notified of the failure. The manufacturer was not notified. The failure mileage was 40,000.
CategoryPower Train:shift Linkage/cable/rod
DateNov 26, 2019
StateMO
Description
When backing from a parking space, the vehicle would not shift to any gear or neutral. No warning or indication of any problem, it just quit right in the middle of a parking lot. Vehicle shifter kept returning to park and would not move! Very dangerous. Mechanic said the shift cable broke. I see on here that others have had the same issue and there was a recall up to the 2017 models. I think ford needs to recall the 2017 models for the shift cable as well because it's obviously an issue. Car has 80k miles. Transmission was replaced at 66k miles. 2017 ford fusions are awful and dangerous! Do your customers matter, ford?
CategoryPower Train
DateNov 23, 2019
StatePA
Description
I have a 2017 ford fusion and the shifter cable bushing came apart causing my car to be stuck in reverse. I could not start my car in a parking lot because the dash showed the car was in reverse although the shifter was in park. My car was towed through ford roadside. I was charged for the tow and the repair through ford. I was told by ford customer service that none of this is covered by the recall 19s16. Currently the recall is for 2013-2016 cars. My car was made at the same hermosillo mexico plant as the other cars with the recall. It would have been manufactured in 2016. This is a safety issue and my car could have rolled away in park causing injury. A new plastic bushing was installed on the shifter cable but I'm worried in another two years the same thing will happen after wear.
CategorySeat Belts
DateNov 08, 2019
StateFL
Description
The rear seatbelts ratchet down continuously causing the rear passengers to have to take them off and rebuckle them.
CategoryAir Bags
DateNov 04, 2019
StateOR
Description
Air bag warning light is on, dealership said the rcm needs replacement.
CategoryElectrical System, Fuel/propulsion System, Service Brakes
DateOct 13, 2019
StateCA
Description
Brake are not working
CategoryElectrical System
DateOct 12, 2019
StateNV
Description
If I turn on my electronic parking brake and turn my car off by the time I wake up my car battery will be drained
CategoryElectrical System, Exterior Lighting, Seats
DateOct 10, 2019
StateTX
Description
Error message on instrument panel displays "temporarily lost communication with the climate system" when this happens the climate system, radio, windows, and seat controls stop working, this happens randomly and can last as long as a week. Many owners with several different ford models are experiencing this problem and ford refuses to acknowledge it.
CategoryService Brakes
DateOct 07, 2019
StateCA
Description
Tl* the contact owns a 2017 ford fusion. While depressing the brake pedal and driving up a hill, the pedal depressed to the floorboard and the vehicle failed to operate without warning. When the brake pedal failed to operate, the vehicle began to roll backwards. The contact took the vehicle to rio vista ford (1010 ca-12, rio vista, ca 94571, (707) 374-6411) where they agreed that the brakes were faulty. The dealer replaced the brakes under warranty. While driving 40 mph and approaching traffic, the brakes failed again without warning. As a result, the contact clipped the preceding vehicle. There were no injuries and a police report was not filed. The contact's vehicle sustained front end damage. The contact had to pay a

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,000 deductible to the auto body shop to repair the vehicle. The contact took the vehicle back to the same dealer, but was offered no assistance. The dealer stated that the vehicle was meant to operate in that manner. The vehicle was taken to big valley ford (highway m-28, ewen, mi 49925, 906-988-2323) where they were initially unable to diagnose the vehicle. The contact then took a mechanic to test drive the vehicle and the failure recurred. The vehicle was diagnosed with a computerized braking module defect and was not repaired. The failure mileage was 70,000. The vin was unknown.
CategoryEngine, Service Brakes
DateOct 04, 2019
StateMD
Description
While driving in traffic newer style vacuum pump failed in my 2017 ford fusion almost rear ended a truck while didnt know what the problem was talked to a few ford dealers that told me it would be over a week before I would be able to get my car serviced. So I started to test my my parts got a p0012 and p0014 code and pinpointed a destroyed vacuum pump that had no suction. Breaks assistance was lost
CategoryElectrical System
DateSep 23, 2019
StateCA
Description
2017 fusion is once again back to make a second attempt to find why the battery is being drained. I have pics of each time that it as completely died and I had to recharge the battery. The last time it was sitting on my driveway for 5 days and it competely drained the battery. I had to put a charger on it overnight through the engine compartment and then when I was finally able to get the trunk then I had to recharge the battery for over 8 hours to get the vehicle started. I do not have the time to take this problem to the to the dealer each time but I am going to take it in again this week 9-23-2019 to see if they can look into what is causing this problem. It is unbelievable to us that ford does not recall these cars.
CategoryPower Train
DateSep 20, 2019
StateGA
Description
Tl* the contact owns a 2017 ford fusion. While driving approximately 55 mph through a busy intersection, the vehicle suddenly decelerated and stalled. After turning the engine off and back on, the "shift system faulty" message was displayed. The vehicle was towed to the contact's home and an independent mechanic diagnosed that the shift cable connector was fractured. The vehicle was not repaired. Pioneer ford (150 hwy 27 north bypass, bremen, ga 30110) and the manufacturer were notified of the failure. The failure mileage was 70,000.
CategoryElectrical System, Engine
DateSep 19, 2019
StateIL
Description
Tl* the contact owns a 2017 ford fusion. On several occasions, while driving between 30 and 70 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. The vehicle was taken to manley's belvidere ford lincoln (1800 n state st, belvidere, il 61008, (815) 544-2138) to be diagnosed, but the mechanic was unable to retrieve a fault code. The contact was informed that a software update was performed; however, the failure recurred. The manufacturer was contacted and provided case number: cas-22298025. The approximate failure mileage was 21,108.
CategoryPower Train
DateSep 18, 2019
StateSC
Description
My car will not say in gear it will continue to go in park no matter what gear it's in. I was on the city street when that happen. It took me about 30 minutes for it to do anything. Once I got it parked it did it again. On the screen it said shift system fault. At one point it was stuck in reverse. They are telling me it's not a recall on that when it should be. I could've been driving on major highway when it had changed gear. My kids and I could've got seriously hurt.
CategoryWheels
DateSep 13, 2019
StateKY
Description
Told by tim short ford dealership they could not rotate tires because of swollen lug nuts on 2017 ford fusion hybrid. Ford does not replace defected lug nuts unless I pay. If I get a flat on the road I will be stranded. In the right place it can be life threating if you have an emergence.
CategoryElectrical System, Seats, Unknown Or Other
DateSep 11, 2019
StateTX
Description
The ford "sync 3" system, which seems to be the brains of nearly all interior controls and accessories has been malfunctioning in multiple ford models for a few years now. Thing affected include all hvac controls, audio controls, power seats, windows, remote start abilities and more. Ford aware of the malfunctions in current and previous models, yet they refuse to issue any recall or technical service bulletin. The dealerships insist they can't duplicate the issue even after having been shown videos of the cars malfunctions. A quick search through online ford forums will this issue is widely experienced and that it's clearly a manufacturing defect and ford should be liable.
CategoryPower Train
DateSep 09, 2019
StateNJ
Description
Tl* the contact owns a 2017 ford fusion. While driving 60 mph, the vehicle shifted from drive into reverse without warning and the parking brake message was displayed. The vehicle was taken to robin ford inc. (100 n macdade blvd, glenolden, pa 19036, (610) 586-3600), but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to nhtsa. The failure mileage was 76,000.
CategoryPower Train
DateSep 06, 2019
StateGA
Description
The vehicle started hesitating but was not bad until the car geared down in traffic, almost causing an accident. The trouble indicator was a "wrench" which indicated a power train issue. I got the car back home and had it towed to the car dealership, where the diagnosis was I need a new transmission for a 2017 ford fusion, with 66,238 miles. Cost of repair is quoted at 75 to replace the transmission. Curious as to how a three year old vehicle has to have the transmission replaced.
CategoryPower Train
DateSep 04, 2019
StateVA
Description
Tl* the contact's son owns a 2017 ford fusion. While the contact's son was driving 35 mph, the vehicle seized in the middle of the road. There were no warning indicators illuminated. The vehicle was unable to be driven and was towed to sheehy ford (located at 10601 midlothian tpke, richmond, va 23235, 804-378-3697) where it was diagnosed that the shift cable needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 85,223.
CategoryElectrical System
DateAug 28, 2019
StateMA
Description
2017 fusion is once again back at the dealer to make a third attempt to find why the battery is being drained. Each time 10/dec/18, 11/jan/19, and 18/aug/19 the vehicle did not start it was parked in our garage. It also took hours to recharge the battery to get it started to drive it back to the dealer each time. It is unbelievable to us that ford does not recall these cars.
CategoryEngine
DateAug 26, 2019
StateVA
Description
My 2017 ford fusion had a low tire sensor leak. Upon an initial ford dealer inspection to investigate the tire leak ford dealership revealed to me that my car had no coolant left in it & engine was heating up & was dangerous to drive. Ford conducted a pressure test of the engine & I was told needed a new engine replacement. Needless, to say this is a dangerous situation for me to drive with a defective engine & appears I the consumer am out of ,000 dollars paid & demand ford manufacturer restitution!
CategoryPower Train
DateAug 21, 2019
StateWV
Description
I have a 2017 ford fusion. My issue is the the shifter link cable. There is a little plastic bushing that holds the cable to the transmission that allows you to shift from park to neutral reverse and drive. Well mine broke and I'm glad it was in park. If it wasn't in park I would have no way to even get it in park not atkeast by myself anyway. When I would try to change gears I got a warning message that said shift system fault service required! It took me forever to figure out what was wrong. After further doing more research I found out that the 13-16 fusions had this issue and were recalled. I found the part number from ford which is dg92-7k340-a. I took it to forward and told them the issue and they said there was a recall for it so I have them my vin number and they said that there's no recall for the 2017 fusion that they fixed the issue with them. Well obviously not! The guy tried telling me I needed to buy the whole cable to fix it. Which I knew better I gave him the part number and they had a big box of the bushings sitting on the desk took it home and fixed it in like 5min. I'm glad I was home when it happened and not driving because if so my vehicle wouldn't go into park or any gear for that matter.
CategoryStructure:body, Unknown Or Other
DateAug 17, 2019
StateGA
Description
Driving on the highway at least at 65 mph, the car in front of me hit his brakes and went in to a complete stop. I did not have time to stop, I hit the car, none of the air bags deployed. The driver side door could not open because the frame of the car shifted. Right after impact a gush of liquid started pouring out. It was taken to the shop to get fixed but after a couple of days the car was deemed a total loss.
CategoryEngine, Power Train
DateAug 16, 2019
StateCA
Description
While the vehicle was stationary with the brake pedal depressed, the transmission failed after trying to go into reverse the gears would not change, I attempted to place the vehicle in the drive position and the gear became stuck in the park position. The "shift system fault, see manual" message appeared.
CategoryEngine, Power Train, Suspension
DateAug 16, 2019
StateKY
Description
I have the 2017 fusion sport 2. 7l twin turbo and I purchased it new. On more than 30 occasions and at different speeds the vehicle loses all power without warning. I have had it to 2 different dealers who said there are no codes stored indicating this happened and since they weren't able to reproduce the issue that there was nothing they could do to help. I filed a complaint with ford corporate but they closed my claim since they had no indication this was occuring. I have seen several complaints about this exact issue but yet they continue to deny the problem. On a few occasions I was on the highway running 70 miles an hour. How many people have to die for this to be acknowledged? The nhsta needs to make ford step up and take care of the problem. Every time this has happened the car also put itself in park before car was at a complete stop which caused a hard jolt to the transmission. This is going to damage the transmission among other things over time. I paid ,000 for this car and deserve to feel safe while driving it on the road. What if this was happening to your family would you just ignore it and make your family keep driving the vehicle knowing at anytime it could lose power and cause you to wreck? How come nothing is being done about this? Make them buy my car or fix the issue so I don't have to put my life in danger in order to get work. I am a nurse I should be able to feel safe driving to work. This has not happened one time but we'll over 25-40 times since purchase.
CategoryStructure:body:door
DateAug 13, 2019
StateTN
Description
Tl* the contact owns a 2017 ford fusion hybrid. While driving approximately 30 mph, the driver's side passenger door became unhinged while the vehicle was making a turn. The contact stated that a child was seated in the rear seat when the failure occurred. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no remedy was provided. The dealer was not contacted. The failure mileage was 64,991.
CategoryEngine
DateAug 08, 2019
StateIA
Description
Hi I have a 2017 fusion that began to stall and have issues at 72,000 miles. After taking it to the mechanic they determined that a new engine was needed and have found bulletins stating this is due to a manufacturing defect known by ford as ford had released the bulletins. This defect leads to engine failure and is nothing caused by the driver but solely due to the fact that when certain engines were manufactured they were manufactured incorrectly. Ford is unwilling to pay for engine replacement even though they have admitted this is fault during the manufacturing processes if the engine is to stall or seize during driving this could lead to serious injury, accident, and even death. Ford is not recalling this engine at this time. Luckily my engine seized while stopped.
CategoryElectrical System
DateAug 05, 2019
StateNY
Description
I have a good battery and my car keeps on draining the battery. The car was only driven 8400 miles mostly highway miles and the only way I can start it is by jumping the battery.
CategoryUnknown Or Other
DateAug 01, 2019
StateNY
Description
Recall was fix by ford of englewood nj ! They tell me the recall doesn't show up on there system ! But when I go for car inspection it says my car has the recall 18s08 that it hasn't gotten been removed from the dealership I've gone over 4 times to see if they removed it and nothing I even have the receipt they fix it ! Ive called ford corporate and they tell me the recall is still on the vehicle that the dealership needs to remove it I've gone back and forth and no one has help me solve this problem this is my working car for uber/lyft and I need to have the recall remove from all the systems out there ! They not disagreeing that it hasn't gotten fix only problem is that they haven't removed the recall from all the systems they only removed it from tge dealership system and it still comes out on the ford website that my car has the recall
CategoryElectrical System
DateJul 26, 2019
StateMD
Description
Mechanic states... Power citic draw is causing car to lose power at any given time. Car needs to be jump started to run; we just purchased the vehicle 3monthds prior from drive time & were not aware of this problem. The vehicle is not drivable.
CategoryPower Train
DateJul 24, 2019
StateIA
Description
Update to complaint 11229418 posted 7/4/19 car stayed in shop for a week. Replaced input shaft, fluid pump, filter, valve body, solenoid body, torque converter, and any associated gaskets and hardware car is going back to the shop tomorrow due to it shifting harder than before. Safety park feature no longer works either. Can hear hard shifting when changing from park, revere, and drive. Reverse is the worst and car shakes with each gear selection. Moves hard as if I hit something when placing into park.
CategoryPower Train
DateJul 23, 2019
StateFL
Description
On july 22, 2019, I attempted to back out of a parking space, but the car would not go in reverse, it kept turning back to park. The message on the dash said shift system fault, call geico to have it towed took 2 hours for the tow truck driver to get car on the truck because it would not shift, he called ford dealership service dept to see if any of them could tell him what to do, he talked to (eight) techs and not one knew the answer, anyways, they told me the problems was with the shift knob and transmission and it would cost 5 to repair and it is not under warranty. And even though the 2013-2016 ford fusions has a recall for the same problem, they can't do anything about my 2017. Which is not right.
CategorySteering
DateJul 12, 2019
StateTX
Description
Tl* the contact owns a 2017 ford fusion. While driving approximately 70 mph, the steering wheel became really loose and caused the vehicle to veer to the right. The vehicle crashed into a ditch and struck a tree. All the air bags deployed except the one in the steering wheel. The contact stated that the steering wheel felt loose everyday ever since the vehicle was purchased in september of 2018. The contact was transported to the hospital via ambulance. The contact was treated for back pain and released the same day. A police report was not filed. The vehicle was towed to a body shop and then to the contact's residence. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 38,000.
CategoryElectrical System, Exterior Lighting, Visibility/wiper
DateJul 11, 2019
StateKY
Description
Driving car one day and turn signals failed to function when preparing to make a turn in town. Checked fuses and bulbs and all were good. Tried the left turn signal and it was not working either. Also noticed wipers and none of the steering wheel controls were operational.
CategoryPower Train, Unknown Or Other
DateJul 10, 2019
StateFL
Description
Shift sys fault I was reversing when my car shifted back into park and would not go into drive or neutral. When tried it goes right back to park.
CategoryPower Train
DateJul 04, 2019
StateIA
Description
Vehicle was parked and when turned on the check engine light came on. While driving around 45 mph , the power train light came on. Took vehicle into dealership and was informed I needed a new torque converter. Waiting to hear back on if they have found the part, as they couldn't the day I took it in. Vehicle only has 24k miles on it. I do not know if the previous recall regarding this part was fixed or not because it was prior to the day I bought the car.
CategoryUnknown Or Other
DateJul 04, 2019
StateTX
Description
Shift system fault
CategoryPower Train
DateJun 18, 2019
StateMO
Description
Approximately a week ago I noticed my veh was cutting out and losing power on slow acceleration around 30-40 mph as the gears were shifting. Took the veh to a ford dealership and they said the transmission fluid smells burnt and is dark. They said the clutch is breaking apart and they said I need an entire new transmission. The veh only has 66k miles on it.
CategoryElectrical System
DateJun 17, 2019
StateIN
Description
Lost all electrical while driving, headlights,engine died, all at speed on a busy highway at night. We have been experiencing minor electrical defects/glitches in the past month. Windows going up and down if you touch the window switch. Driver needs to rest alarm every 5 minutes at times.. It just has some sort of electrical glitch.
CategoryElectrical System
DateJun 16, 2019
StateTX
Description
I am filing this complaint for my sister (she does not have a computer) who has found her ford fusion with a dead battery seven times, starting three days after purchase. On four occasions it was taken to the dealer for service, three other times jump-started by her neighbor so she could get to doctor's appointments. Due to health problems, she cannot afford to miss these appointments. Apparently, this dead-battery issue is a widespread problem with the fusions. In january 2018 ford admitted there is a battery draining problem and instructed her to have the pcm reprogrammed (attachment 2). It did not solve the problem. The dealer cannot find the source of the draining. In her case the battery was found dead after sitting stationary in each instance. This problem will happen again and again. The next time, she will file a lemon law case. Ford should be required to recall all of the fusions to fix this problem, which substantially affects safety, use and market value of the car.
CategoryElectrical System, Unknown Or Other
DateJun 13, 2019
StateAZ
Description
Sync in-dash control system is severely delayed or unresponsive. Entire system shuts of randomly, gps location is inaccurate, system switches from day to night mode causing the screen to be hard to see. Issues occur at all times.
CategoryAir Bags
DateJun 08, 2019
StateTX
Description
I have not been in a crash but the air bag sensor remains on after starting the car.
CategoryPower Train, Unknown Or Other
DateJun 05, 2019
StateTX
Description
I had to take my vehicle to the nearest ford dealership yesterday because I was getting an error message on my dash stating "shift system fault - service soon." I was not able to put my car in reverse or neutral and when trying to do so, the park brake was automatically applied. I was able to drive it to the dealership and was told the the shifter cable bushing had came a part which will cost over 5 to be fixed. I read online that ford recalled over 500,000 fusions (2013-2016) and escapes for the same exact reason. Will ford be issuing another recall on the newer model cars? I'm having to come out pocket for a problem that has been an issue with other vehicles in the past. As soon as I get the final receipt from the dealership, I will happily upload it.
CategoryElectrical System, Engine, Power Train
DateMay 22, 2019
StateCA
Description
While driving the vehicle three block from my house the engine shut down and would not re-start. I pushed it into a parking lot and attempted to jump start it with no luck. I had it towed to airport marina ford 5880 w. Centinela ave, los angeles, ca. 90045. My vehicle has been at ford service for three days and they have not been able to figure out the issue. The service advisor said they problem may be caused by the high voltage regulator or the transmission. My vehicle only has approximately 52,000 miles.
CategoryEngine, Fuel/propulsion System
DateMay 22, 2019
StateAZ
Description
As I was driving on the highway my car engine started cutting out and check engine light came on. Replaced spark plugs, fuel filter and coil pack. Problem did not resolve. Took car to chapman ford in scottsdale az. They found that the fuel injector in cylinder 2 had stuck open flooding the cylinder with gasoline and compromising lubrication in that cylinder. Repair requires removing engine and rebuilding it. Vehicle only has 70,000 miles on it of which 95% is highway miles. If I wouldn't have known to switch it to sport mode and keep the rpm up until I could get to a safe location it could have stalled on the highway causing a collision. After doing research online found that this is a common problem with the ecoboost 4 cylinder motor and should be a recall item. Ford refusing to pay for repairs on a car that's just over 2 years old. With previous ford vehicles I have always been offered an extended warranty but was not on this vehicle.
CategoryEngine
DateMay 17, 2019
StateAZ
Description
Tl* the contact owns a 2017 ford fusion. While operating the vehicle, the check engine indicator remained illuminated and the vehicle vibrated and shuttered. The vehicle was taken to an independent mechanic who discovered coolant inside cylinder number one. The vehicle was not repaired. The vehicle was taken to peoria ford (9130 w bell rd, peoria, az) where it was diagnosed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 59,000. The vin was unknown.
CategoryElectrical System, Power Train
DateMay 15, 2019
StateVA
Description
So, I have complained to ford on 3 separate occasions about my gear shift malfunctioning. When I put it into drive, the gear will go back into park and start flashing. Or it will start driving and go back into park after moving. It's crazy. Then, ford service has told me multiple times that they can't find anything wrong. Now there is a recall for the exact same issue. I even had wanted them to take the car back because I didn't feel safe, but they said it hadn't been long enough and they couldn't find anything wrong. Again, now there is a recall for the exact issue. Also, my windows roll back down after I roll them up. They will do this several times until they stop. Again, ford said they can't find anything wrong.
CategoryFuel/propulsion System
DateMay 14, 2019
StateTN
Description
Vehicle won't accept gas or if it does very slowly. Sometimes will also spit gas out. Just at 38,000 miles. Ford says it isn't under warranty. Quick search appears very common dangerous issue.
CategoryPower Train
DateMay 11, 2019
StateNJ
Description
I attempted to brake but the engine started racing. The only way to stop it was to throw it into park, I turned the engine off and it restarted it. The engine raced again and the only way to stop it before it hit another car was to turn the car off since the brakes could not override the racing engine. I restarted the car again and the engine was fine. It has run fine for the last 100 miles. The dealer could find nothing wrong when I brought the car in .
CategoryElectrical System
DateMay 03, 2019
StateIL
Description
Car was sitting in my driveway and the back lithium ion battery in trunk had a short and started on fire while car was off and not plugged in. Burnt through trunk and into back seat and both speakers are gone. Car has heavy smoke damage and all windows are bad. Found battery harness with completely melted where it plugs into battery.
CategoryPower Train
DateApr 22, 2019
StateCA
Description
Vehicle stuck in neutral won't shift gears
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateApr 20, 2019
StateWV
Description
The windows go up and down by themselves and you can't put them up all the way or they will go back down by themselves and their is some kind of interference in the electrical system that comes through the stereo and lights. And this same problems happened 2 time's before this date below so it happened 3 times
CategorySteering
DateApr 17, 2019
StateFL
Description
Yesterday I was parked at work, I got into my car and my service advance trac light and steering assist fault light came on. My steering wheel was locked and I could not turn the wheel. I had no warning and no problems leading up to this.
CategoryUnknown Or Other
DateApr 10, 2019
StateCA
Description
Inoperable front passenger side window. Both switches on driver side and passenger side for passenger side window inoperable. Tested while vehicle in motion. Dated this 4/10/2019
CategoryElectrical System
DateApr 07, 2019
StateIL
Description
The front driver side and passenger side windows will not close fully on occasion. If you try rolling the window up it will automatically roll back down to about halfway to 2/3 open. I tried to get this issue corrected at he dealership once. The mechanics refused to log the issue and 'recalibrated' the window in a few seconds. The problem persists. It is a safety issue in my opinion because passengers and drivers cannot close the window in case of emergencies. This has been ongoing since last year.
CategoryPower Train
DateMar 22, 2019
StateMS
Description
Vehicle is noisy in neutral and has trouble shifting gears.
CategoryAir Bags
DateMar 21, 2019
StateNY
Description
Takata recall - I dont know if that applies to my car. My wife had an accident on march 12 2019 where she hit a tree. The impact was so much that the cradle of the body was damaged. My insurance company is geico , declared the car as total loss. The reason that I am writing this complaint is that car airbags did not inflate they were not activated. When you see the picture of damage you will be amazed why this must have happened. When I reported this to ford they said this is your case number cas17428626 and someone will get in touch with you shortly. Nobody has got in touch they have my email id they have my phone number and my house address nothing not a single response. When we talk on the phone they are like everything will be done right away but the rightaway is like a summer day in the month of january which never comes. I even told them just incase if I dont pick up the phone please leave a voicemail or even a message so that I can get back to you quickly. So far no one has responded. Frankly I am disappointed in their handling of my case and also this is america where safety is never compromised so why did it happen to me or why should it happen to anyone who has a similar car like mine.
CategoryElectrical System, Vehicle Speed Control
DateMar 15, 2019
StateMD
Description
I have had my battery replaced a number of times my car loses power often has to be jump started. The cruise control activates itself speeding me up and slowing me down and the radio no longer works actually none of the controls on the steering wheel and or the radio work
CategoryService Brakes
DateMar 06, 2019
StateWA
Description
I took my vehicle to mullinax ford of olympia for a squeak during suspension jounce. They traced the problem to a brake line rubbing on the sway bar. They allegedly fixed the issue. On march 5, 2019, I experienced a complete hydraulic failure of the vehicle's brake system. The vehicle was towed to skyline ford in salem, or for repairs and they found a brake line failure due to rubbing the vehicle's sway bar. I believe there is the potential for this to be a widespread issue and am requesting a full investigation due to the volume of ford fusion vehicles on the road and the severity of a brake hydraulic failure. The issue may be confined to "sport" models which may have a larger front sway bar than other fusion models. My vehicle has over 50,000 miles which is abnormally high for a 2017 model year vehicle. As other vehicles of this type acquire the mileage my vehicle has, more may be subject to this type of failure. The sport model was not produced before 2017
CategoryVisibility/wiper
DateMar 01, 2019
StateCA
Description
When I turn on the defroster, the air recirculator turns off. In traffic, this lets exhaust from other cars enter the car, so I either have to breath in exhaust or drive with a fogged up windshield. I can't have the air recirculator on and the defroster. I either have to breath in exhaust or drive with a fogged windshield. It's getting to be dangerous.
CategoryPower Train, Unknown Or Other
DateFeb 19, 2019
StateMI
Description
Engine shuts off while driving in motion, making left turn from main street into parking lot - vehicle shut off, displayed engine light and wrench. Vehicle put into park and restarted. Unknown stationary, braking at traffic signal - vehicle shut off, displayed engine light and wrench. Vehicle put in park and restarted. Unknown in motion, making left turn from one 2 lane road to another 2 lane road - vehicle shut off, displayed engine light and wrench. Display read see manual - service advance trac. Vehicle put in park and restarted. Unknown. In motion, making right turn from one 2 lane road to another 2 lane road - vehicle shut off engine light and wrench. Vehicle put in park and restarted. Unknown in motion, making left from 2 lane road to private road, displayed engine light and wrench. Display read see manual - service advance trac. Vehicle put in park and restarted. Unknown in motion, making left turn from 2 lane road into subdivision - vehicle shut off, displayed engine light and wrench. Vehicle put into park and restarted. Unknown stationary, on city street, vehicle shut off, displayed engine light. Vehicle was put in park and restarted. Unknown in motion, dirt road, vehicle shut off while driving 26 mph. Display read see manual, service advance trac. Vehicle put into park and restarted. Unknown. Vehicle has shut off 7 times, date provided is the last date the vehicle shut off. This issue has been going on for over a year. Vehicle does not store codes. Dealer says there is nothing they can do because the vehicle "doesn't throw a code" been to the dealer 4 times and there has been no attempt to repair. Notified ford motor company two separate times - ford has closed my case because the dealer cannot duplicate the problem. Currently vehicle has a flight recorder installed by the dealer.
CategoryUnknown Or Other
DateFeb 12, 2019
StateCA
Description
I bought a brand new fusion 2017 have around 79,500 miles on it now it's been two years. Last week the car wrench light came on but it would come off and on as I would drive the car would plow when acceleration randomly on the highway when I would be driving in the city and came to a red light the car would stall and rev but wouldn't go same when I would be turning slowing down it wouldn't go. It doesn't have coverage on warranty because it exceeds the miles I bought a new car so I wouldn't have to worry about a transmission I'm still paying the car and the dealership is telling me it cost 5,000 plus other fees ford motor company doesn't want to pay for a faulty transmission, they sold me a bad transmission! Now I'm piled with fees of rental because they don't even want to give a courtesy rental ! Enough is enough
CategoryElectrical System, Engine, Power Train
DateFeb 01, 2019
StateNY
Description
Primary concern: car loses all propulsion and goes into accesory mode when accelerating. I, as well as several others with 2017 ford fusion sport models, have lost total power while leaving red lights, stop signs, and worst of all, merging onto the highway. My car died under normal acceleration while attempting to merge on the highway, and while pulling away from a stop sign, on two different occasions, months apart from each other. A member of our facebook group of fusion sport owners captured his car lose all power, on video, and his car is being bought back by ford, but that is not enough. These cars, although fun and enjoyable, pose a serious threat to not only the owners of the car, but also to other drivers on the road who could hit us from behind, injuring of killing passengers in either vehicle, or vehicles nearby. This car needs to be recalled and removed from the road. Here is his video: https://youtu. Be/nlnn0hkrhtg
CategoryElectrical System, Unknown Or Other
DateJan 21, 2019
StateTX
Description
Randomly upon starting the car none of the dashboard controls work including hvac controls, radio or window controls, memory seats also.
CategoryElectrical System
DateJan 18, 2019
StateCA
Description
I had driven the car the previous day and parked it in my driveway and the car was completely dead the next morning. I had replaced the battery only 4 months prior. It was a new battery. I took it to the ford dealership in upland and they tested starting and charging system circuits-charge-test nothing came up. I had charged the battery earlier that day to get the car to the dealership. This is the second time the car had completely discharged the battery and both times there was nothing wrong with the battery.
CategoryElectrical System, Engine
DateJan 18, 2019
StateCA
Description
I was backing out of my driveway and the car did not go more than 10 feet backwards when the whole system shut down and had to restart. It took more than 10 minutes to restart and it took 3-4 times of putting on the brake and pushing the start button before the system would re-initiate. This was the second time the car had done this and the whole system and to re-start. I took it to the ford dealership in upland, ca and they did a system/charging circuits-charge-test and nothing came from the test. The car is still under warranty but since they did not find anything it cost me $ 95.
CategorySteering
DateJan 17, 2019
StateTX
Description
My vehicle odo 24000km the error comes on the screen ' steering fault service now' I bought it from texas and transferred to jordan I was checking on ford website for recalls but it not appears . It's very important to solve this issue since the vehicle steering locked during driving.
CategoryEngine
DateJan 15, 2019
StateMN
Description
Vehicle stalled while accelerating from a stop.
CategoryPower Train
DateJan 07, 2019
StateMS
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that the gear shifter failed to engage into gear. There were no warning indicators illuminated. The vehicle was taken to landers ford (223 east goodman rd, southaven, ms 38671, 662-349-7004), but was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 110,000.
CategoryWheels
DateJan 07, 2019
StateOH
Description
Stationary vehicle - dealer couldn't rotate the tires because the lug nuts were swollen. I was told that I could buy new lug nuts for 0. 00. The technician stated that there is a class action law suit against ford for the lug nut issue. Potential problem would be if I had a flat while on the road and could not fix because the lug nuts were swollen, which could cause safety issue.
CategoryAir Bags
DateDec 26, 2018
StateCA
Description
Tl* takata recall. The contact owns a 2017 ford fusion. The contact received notification of nhtsa campaign number: 16v384000 (air bags). Fiesta ford (78990 varner rd, indio, ca 92203, 760-772-8000) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
CategorySteering
DateDec 21, 2018
StateNY
Description
Steering wheel became noticeably loose and wobbly while driving.
CategoryService Brakes
DateDec 19, 2018
StateCA
Description
Tl* the contact rented a 2017 ford fusion. While driving 45 mph, the abs warning indicator illuminated. Also, the brake pedal traveled to the floorboard when it was depressed. As a result, the contact rear ended another vehicle. The contact sustained injuries that required medical attention. A police report was filed. The vehicle was towed to an independent facility. Hertz rental car in san mateo, california was informed of the failure. A dealer and the manufacturer were not made aware of the failure. The approximate failure mileage was 42,000.
CategoryAir Bags, Electrical System, Service Brakes
DateDec 18, 2018
StateCA
Description
Takata recall this car does not have reliable breaks I was in an accident on 12/26/18. I applied the brakes and nothing happened. Now I'm left with being responsible for this . And the steering wheel airbag blew smoke in my face and this car has two open recalls and it's a rental through hertz
CategoryPower Train
DateDec 16, 2018
StateNJ
Description
I first noticed when I was in reverse the car stalled then a wrench tool appeared on the dashboard. I put the car in park then proceeded to shift to drive and drove off. That occurred sporadically until 12/14/2018 when a shiftsysfault appeared on the dashboard. I started to drive out of a parking lot after I put the car in reverse but the gear shifted to park on it's own as I was driving. Both me n my passenger tried shifting the gear without success. I tried overriding the gear according to the manual and youtube video but it would not come out of park. Continuously shifting to park from neutral, reverse and drive on it's own which caused me to pay for a tow truck to get home. Once home I was able to put the car in neutral then drive so I could park it better however a neighbor attempted to override the computer by unplugging the battery then reattaching it when another alert appeared saying engine coolant was at a high temperature after the car had been off for 2hrs. The car was towed to the dealership the next day and I'm waiting for a response on servicing.
CategoryPower Train
DateDec 12, 2018
StateVA
Description
Automatic transmission shift stuck in park. Attempted to override per users manual and ford dealership service technician with negative results. The vehicle was stationary and had been shutdown. This occurred when attempting to drive the vehicle after starting it.
CategoryPower Train
DateNov 26, 2018
StateGA
Description
Tl* the contact owns a 2017 ford fusion. While the vehicle was stationary with the brake pedal depressed, the transmission failed. The contact attempted to place the vehicle in the drive position and the gear became stuck in the park position. Also, the "shift system fault, see manual" message appeared. The vehicle was towed to five star ford stone mountain (3800 us-78, snellville, georgia 30039, (678) 384-4242) where it was diagnosed that the cable bushing within the transmission was faulty and needed to be replaced. In addition, the dealer referenced nhtsa campaign number: 18v471000 (power train) as a potential cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to nhtsa. The failure mileage was approximately 71,000.
CategoryAir Bags
DateNov 20, 2018
StateNC
Description
Vehicle (ford fusion) had just started to proceed forward from median turn area onto city street to turn left when 2nd vehicle (toyota camry) swooped around another vehicle traveling approximately 45 mph and hit affected vehicle (ford fusion) on front drivers side (bumper and entire drivers side front quarter panel). Spun both vehicles around and affected vehicle (ford fusion) was propelled into the other vehicle (toyota camry). Impact caused front drivers side tire to detach, no air bags deployed which resulted in the head of the driver of affected vehicle (ford fusion) to hit the drivers side window with enough force to spider shatter the window leaving an imprint of drivers head in the window. Driver was transported to hospital and injuries were minor thus far. Still seeking medical attention. Impact was sufficient enough that 2nd vehicle (toyota camry) did deploy all airbags.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateNov 11, 2018
StateGA
Description
While using full accessory power with the engine off, the car will allow you to change the gear shift dial to drive. The car is able to move in this position, but the gas pedal will not work. The 'ready to drive' light is. Not on.
CategorySteering
DateOct 29, 2018
StateCA
Description
Tl* the contact owns a 2017 ford fusion hybrid. The contact stated that while driving about 30 mph, the steering wheel shook and appeared to be falling off. The "check safety" light illuminated. The contact called airport marina ford (310-574-2641, 5880 w centinela ave, los angeles, ca 90045) and was told to bring the vehicle in for a check-up. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired, the failure mileage was 39,800. *dt*jb
CategoryPower Train, Vehicle Speed Control
DateOct 11, 2018
StateNC
Description
On may 13, 2017 or there about my 2017 ford fusion from a stopped during take off accelerated very fast almost causing me to run into the rear of another vehicle. On may 15, 2017 I took my car in for service and told technician about it. He could not find a problem. Again on september 20, 2017 I took my car in specifically to have the acceleration problem checked out and again no problem was found. I was told to bring the vehicle in soon as it happened. On october 10, 2017 taking off from a stationary position I took off after light turned green and the car just took off accelerating in a curve causing me to loose control and I ran into a tree.
CategoryElectrical System
DateSep 12, 2018
StateMI
Description
Almost everytime I put my car into reverse, it puts itself back to park. It happens sometimes when I put it into drive- it will put itself back into park. I took it to the dealership and they replaced the actuator, but it is still doing it.
CategoryElectronic Stability Control, Engine, Power Train
DateSep 11, 2018
StateCA
Description
I lost power while on the freeway to about 40 mph from 65 mph, many indicators flashed: "see manual", "pre-collision assist not available", "service advance track", "downhill assist not available", the check engine light was on as well as the airbag light, I got off the freeway, turned the car off then on again, looked to see if for some reason it was in "l". I ended up getting to my destination, it sat for 2 hours then I started the car again, (because the tow truck was taking too long) and it seemed fine. I drove it short distances the next day, it was still fine (ck engine light still on btw) but after going 20 miles it did it again! Low power, lots of different indications of errors. I also noticed the engine seem to stay at a high rpm at a stop light, prior to this it seemed like it wasn't shifting like it should. (it was taking too long to downshift, not sure if it is because I was driving my other powerful and loud car recently). At the dealer they said it was the abs relay and needed to be replaced. I have had the car for almost 3 months, it is a 2017 and it was certified used at the ford dealership. They are re-calibrating the other relays/switches and the abs is still creating a problem. They are replacing it which is good because I wouldn't feel safe if it wasn't going to be replaced.
CategoryElectrical System, Power Train
DateAug 30, 2018
StateOR
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that there was a sudden loss of power, various warning indicators and gauges illuminated on the instrument panel, and the vehicle stalled. The contact made several attempts to restart the vehicle and maneuver the gear shifter from the park position, but it was extremely difficult. The vehicle was cautiously driven to crater lake ford lincoln (2611 biddle rd, medford, or 97504, (541) 887-6176). An appointment was made to have the vehicle diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The vin and failure mileage were not available.
CategoryAir Bags
DateAug 23, 2018
StateLA
Description
I need my car. It's been 2 years. I am disabled and can't get a different car.
CategorySteering
DateAug 18, 2018
StateFL
Description
Recall on bolt with steering wheel
CategoryUnknown Or Other
DateAug 15, 2018
StateID
Description
I was driving on the highway utilizing the adaptive cruise control. It was set to 55 or 65. I went to change from the right lane to the left lane and my vehicle started accelerating quickly. I was coming on to oncoming traffic way too quickly to avoid hitting the vehicle in front of me I had to swerve and hit the cement median. It all happened so quickly I'm not sure if I was even able to try and hit the brakes at all. I searched the ford website and haven't found any recalls for my vehicles year. I thought I should report this right away so other drivers are aware. This is secondary to having to have the battery replaced and electrical system reset.... And the steering wheel bolt replaced! I wish I could give this car back. So scared to get back in it.
CategoryPower Train
DateAug 13, 2018
StateAP
Description
Received the vehicle with approx 64 miles on it in aug 17. At 70 miles, I was stopped at a stop sign, went to pull through and the engine made a funny sound and then the car lost power. When I attempted to accelerate, the engine reved high before there was movement of the vehicle. Shut the car off and turned it back on and the orange wrench light was illuminated. Car had no power and had to limp it to a parking lot. Car was taken to a dealer and I was informed they replaced the sensor. Now a year later (13 aug 18) with approx 4k miles on the vehicle, I have the same problem. Orange wrench light and no power. This time the vehicle was going up a hill at 10 mph and the engine "clunked", lost power. Waiting on a tow to the dealer for "repair". Thankfully the car is under warranty however, this should not have happened to a vehicle with 70 miles and again at 4k miles. I hope ford takes notice of this problem. I'm glad these events happened in city conditions and not while I was on the highway.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateAug 09, 2018
StateIL
Description
In may 2017 my ford fusion sport lost power to the wheels while accelerating, I was able to brake and coast to a stop on the side of the road. Turned vehicle off and issue went away. Took car to bob rorhman dealership in schaumburg il, ford and dealership states ntf, no trouble found, ford corporate service managers also said ntf, case file 12313619-n2s9x3. On august 7th, 2018 the issue happened again as I was leaving work, I accelerated and car went into limp mode. I proceeded to the side of the road as I was getting honked at by other drivers, turned car off and on and the issue went away. I opened a new case file with ford cas15469320 on 8/9/2018. The etb has been an issue in the past, reference 'customer satisfaction program (13n03)'. I deem this a critical safety concern, if I was a ford engineer on my fmea this failure mode severity is a 10, I work in automotive. I have photos and videos of the incident.
CategoryElectrical System
DateJul 27, 2018
StateVA
Description
Tl* the contact owns a 2017 ford fusion. While driving 60 mph, the vehicle lost power, but was able to restart on the third attempt. The vehicle was taken to cowls parkway ford (13779 noble wood plaza, woodbridge, va 22193, (703)-986-5500) for diagnostic testing, but no failures were found. The manufacturer was not made aware of the failure. The failure mileage was 13,634. *tt
CategoryElectrical System
DateJul 27, 2018
StateMO
Description
Tl* the contact owns a 2017 ford fusion. When the vehicle was started, it would stall. The contact stated that the vehicle was able to start after several attempts. There were no warning indicators illuminated. The vehicle was taken to the dealer (thoroughbred ford, 8501 north boardwalk avenue, kansas city, mo 64154, (866)-434-6143), but the cause of the failure could not be determined. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 13,000.
CategoryPower Train, Unknown Or Other
DateJun 30, 2018
StateNC
Description
On friday, june 29th 2018, I remote started my car and when I got inside the car I was presented with the wrench icon and it said to see the manual. I checked the manual and it said that it had something to do with a powertrain fault. Light went off about 3-5 later. As I was driving, I came to a red light and when it turned green, I gave it gas and the car wanted to stall (rpm levels dropped to 500 or lower rpm). It did it again the same day, but at a later time. Also, when I start braking the car's rpm levels goes up to 3-4k rpms when braking from 70mph and when braking from 40mph. Occasionally it did it at different speeds. I have proof on video, but can't upload them here due to format.
CategoryFuel/propulsion System, Power Train
DateJun 27, 2018
StatePA
Description
Auto shuts down while driving,no power.. Must stop,shut off ignition and restart the engine... Car seems to revert to normal after turning back on. Has occured many times.. Local ford dealer is aware of problem and has installed a counter.. The counter clocks up when this occurs but resets when car is stopped and restarted... This is a potentially dangerous problem as this has happened in traffic and driver has no power,must pull out of traffic,restart and go again...
CategoryAir Bags
DateJun 22, 2018
StateWA
Description
I was stopped on the freeway when a truck rear-ended me twice and I ended up rear-ending the person in front of me. None of my airbags deployed.
CategoryElectrical System
DateJun 19, 2018
StateCA
Description
The window doesn't stay closed. It automatically opens again.
CategoryUnknown Or Other
DateJun 19, 2018
StateCA
Description
Battery capacity issue. Ev battery not charging to capacity. Battery drains on ev later mode.
CategorySteering
DateJun 18, 2018
StatePA
Description
Tl* the contact owned a 2017 ford fusion. While driving at an unknown speed, a beeping noise was heard and the steering wheel seized. As a result, the contact lost control of the vehicle and drove into a creek. The contact stated that there was an unknown error message on the navigation screen. There were no injuries sustained. A police report was filed. The vehicle was towed to a salvage yard and deemed a total loss. The contact called preston ford at 877-834-3396 (located at 4313 preston rd, hurlock, md 21643) after learning about nhtsa campaign number: 18v167000 (steering). The contact stated that the dealer hung up the phone. The contact was not sure whether the manufacturer was made aware of the failure. The failure mileage was 5,800.
CategoryElectrical System
DateJun 15, 2018
StatePA
Description
I bought the car about 2 weeks ago and the 12v battery was low and when you turn the car off it put the car in sleep mode disabling the remote function (remote lock/unlock starting and charge state) on the app. I just assumed it was from sitting on the dealer lot for a few months and brushed it off but two weeks later after charging the car twice a day it still happens if I just run on electric for my commute. It appears the car has a power drain somewhere I have made an appointment at the dealer to see if this can be resolved and how much it will cost since I am out of the bumper to bumper warranty (41000 miles).
CategoryEngine, Power Train
DateJun 12, 2018
StateCT
Description
Tl* the contact was driving a 2017 ford fusion. While driving 70 mph, the vehicle lost power. There were no warning indicators illuminated prior to the failure. The vehicle was towed to the dealer (autonation ford white bear lake, 1493 co rd e east, white bear lake, mn 55110) where it was awaiting diagnostic testing and repairs. The manufacturer was not notified of the failure. The failure mileage was 14,600. *tt
CategoryElectrical System, Visibility/wiper, Visibility:defroster/defogger/hvac System
DateJun 11, 2018
StateFL
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that the vehicle's windows and the climate control feature became inoperable. As a result, during inclement weather, the windows and windshield could not be defogged, which made it difficult for the contact to drive. In addition, the tmp fault warning indicator illuminated. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified of the failures. The failure mileage was 60,446.
CategoryElectrical System
DateJun 06, 2018
StateNY
Description
Ford fusion 2017 has lost all electrical power while driving at highway speed. Brought car in to be checked at the dealership. I was told nothing was wrong and that it was safe to drive. However losing power at 55 miles an hour cannot be something that is safe.
CategoryElectronic Stability Control, Steering, Wheels
DateMay 24, 2018
StateOK
Description
I was driving through san juan capistrano california evening of jan 3rd 2018 west bound on hwy 74 having just past the overpass on I-5. I was only going about 30 mph and the steering suddenly stopped working and my car floated over and I could not stop it or steer. It was the strangest thing I ever experienced. I felt the sensors in the car suck in. My car bounced over the curb and the right front wheel was torn off it. The insurance company totaled my car out and the loss of my car has been significant loss of income and ability to work too. I lost so much over this car being totaled. I has usaa auto insurance and gap coverage on the note. However I had no idea about how insurance and the ability to restore insurance would be affected. I have had to see this as an at fault accident and it raised my insurance and impacts me negatively in many ways financially. Airbags did not deploy I attached loss docs, I have pics of car as well as wheel well where wheel was pulled off after bouncing over the high curb.
CategoryElectrical System, Visibility/wiper
DateMay 22, 2018
StateOH
Description
While trying to use auto in windows the window would go up then right back down sis it like 17 times back to back. Also after shutting car off while sitting in the car it pushed the lock button and received a message saying something about switches
CategoryElectrical System, Exterior Lighting, Unknown Or Other
DateMay 08, 2018
StateMD
Description
My car windows will go up and then automatic come back down. The radio switchs channels on its own. The car stalls out and won't start. This has happen and gotten repaired more than 6 times in the last 1. 5 years. It has happened again this pass weekend. My local ford dealership is going to fix again. As of now I am paying for a car that ford keeps saying does not fit under the maryland lemon law. This car clearly has some serious electrical issues that ford does not even understand. I am putting the latest date on it, but it has happen multiple times in the last year and a half. These problems occur while driving or stopped at a light or parked.
CategoryElectronic Stability Control, Steering, Visibility/wiper
DateMay 08, 2018
StateOR
Description
Steering turns excessively with turn while driving, and then sticks. Ford states "its working as it should". Repeatedly takes me into adjacent lane upon lane change, and almost off road, when getting off exits. Wipers and windshield wiper fluid system: 98% of the time, does not clean the top 1/3 of drivers view of windshield. Visability is better when not using or minimizing wiper use, in rain, snow. Suspension: death rattle. Vehicle intermittently excessively vibrates so severely, at any speed. With uneven roads, and holes, vehicles excessively rattles and jumps sideways in lane. Three sidewall flat tires in less than one year, the first year of ownership.
CategorySteering
DateMay 04, 2018
StateLA
Description
Tl* the contact owns a 2017 ford fusion the contact received notification of nhtsa campaign number: 18v167000 (steering) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (rockwall ford, 990 e interstate 30, rockwall, tx 75087, (972) 290-2200) was unable to verify when the part would be supplied from the manufacturer. The manufacturer was contacted to determine if they could verify when the part would be supplied to the dealer. The contact was not experiencing a failure. Parts distribution disconnect.
CategoryElectrical System
DateApr 23, 2018
StateFL
Description
Fails to start. Battery is completely dead. Had into service department 6 times, have failed to correct problem. Bought new in may 2017.
CategoryUnknown Or Other
DateApr 11, 2018
StateFL
Description
When vehicle was in park while car running, driver opened the door and was tossed out of the vehicle. Car suddenly dis-engaged from park and accelerated backwards crashing into another vehicle. When driver returned to vehicle the car was in park.
CategoryUnknown Or Other
DateApr 03, 2018
StateWI
Description
Sometimes my car will not start correctly. I then have to turn it off , let it sit for a couple of minutes and then start it up again. It generally happens again but the third time I start the car, it generally goes into the mode it has to be in to start driving. Also, when I put the charger into the opening, it never gives me the full 22 miles using only electricity. I usually only get about 10 or 12. Why does that happen?
CategoryEngine, Fuel/propulsion System, Vehicle Speed Control
DateApr 01, 2018
StateCA
Description
Engine stalled while driving.. Steering locked. Could not restart the car. Narrowly avoided an accident.
CategoryUnknown Or Other
DateMar 29, 2018
StateTN
Description
The scissor jack for the car is unstable, when the car was jacked up to remove a flat right front tire with the parking brake set and the car was on a level paved parking lot surface, the jack rolled over and the car fell on to the tire as it was being removed resulting in significant damage to the fender and injury to my hand, I was then able to jack the car back up and remove the tire and again while putting the spare tire on the jack rolled over again and this time the jack was pinned under the car and ford's roadside assistance was contacted to send someone to jack the car up. The dealer said that there is nothing wrong with the jack or the car, however when I took the car to a collision shop they were all to familiar with the problem.
CategorySteering
DateMar 23, 2018
StateNY
Description
Regarding manufacturer's recall number 18s08 (steering wheel separates from the steering column. I called the local ford dealer in lynbrook, ny to have the safety repair and was informed on 3/21 that ford had not sent the parts and that they were not expected for "months." I then called ford's national customer service line to complain about the safety issue. I was told a letter would be sent after april 30th about when the parts would be available. This is not a timely manner to correct a major life-threatening safety issue. This car is issued to me by my employer.
CategorySteering
DateMar 16, 2018
StateVA
Description
Tl* the contact owns a 2017 ford fusion hybrid. The contact received notification of nhtsa campaign number: 18v167000(steering); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Richmond ford west (10751 w broad st, glen allen, va) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
CategorySteering
DateMar 16, 2018
StateCA
Description
Tl* the contact owns a 2017 ford fusion. The contact received a recall notice for nhtsa campaign number: 18v167000 (steering); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the steering wheel seemed to be looser than average steering wheels. The contact called walnut creek ford (1800 n main street, walnut, ca 94596, 925-932-2900) and was informed that the manufacturer would not provide parts for the recall until approximately april 30, 2018. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,650. Parts distribution disconnect.
CategorySteering
DateMar 16, 2018
StateNJ
Description
Tl* the contact owns a 2017 ford fusion. While browsing online, the contact found nhtsa campaign number: 18v167000 (steering). The contact called nazareth ford (4067 jandy blvd, nazareth, pa 18064, (866) 601-7744) and ray price ford (2971 route 940, mount pocono, pa 18344). The contact was informed that parts were not available and would not be available for another four to six months. The manufacturer was not notified. The failure mileage was 15,700. Parts distribution disconnect.
CategoryVisibility/wiper
DateMar 14, 2018
StateCA
Description
Windshield wipers chatter across window when it's raining. The chatter gets so bad that they skip across the window not clearing the window completely hitting the post on the left side. Then when they are in an upright position they will stop and make a loud scrapping sound. They have chattered so bad that they have actually stoped functioning in the rain leaving no visibility for driving. This was on the freeway causing a dangerous situation. The car has been taken into the local ford dealership 4 times. 1 time after we purchased the car, approximately 800 miles, and we were told the wipers were just dirty. Between this visit and the next 3 we had to purchase replacement wipers at 6,000 miles as the wipers were not properly clearing the window, but they were also causing chatter. . However, the old wipers appeared brand new. During the next 3 visits to the local ford dealership in eureka ca we were told nothing was wrong, but they applied rainex or a similar product. The window was "cleaned". Lastly the windshield wipers were replaced. They also appeared brand new. Upon talking to the service rep we were told that the wipers on our ford fusion were not properly designed for our ford fusion and they were factory wipers. He also stated that several of the service techs have fusions and they have had similar situations. We have had this set of wipers on for several weeks and already running into problems. I shouldn't be afraid to drive my car because I really like it. However, I can't jeopardize the lives of my grandchildren, others and myself. Please help miss mimi
CategoryElectrical System, Unknown Or Other
DateMar 13, 2018
StateOH
Description
My 2017 fusion has completely stalled on 2 different occasions while driving. The latest incident occurred on 3/4/18. As I proceeded to make a left turn at a busy intersection.. The car shut off with no warning. We were almost rear ended by another person. The car would not start until someone gave us a boost. My hazards were also ineffective. My car stayed at the bronde ford dealership for 4 days and they said that there were no codes so there are no problems. My child and I were in grave danger and still in danger because they can't find a solution. I'm terrified to drive with my baby.
CategoryService Brakes
DateMar 04, 2018
StateGA
Description
When I had to brake, the car did not respond to the brake even though I had pressed hard on the brake. The result was that I hit a car in front of me. Since it was not high speed traffic, my injury was trauma to my foot. The concern was that there was plenty of time to stop, not an 'emergency' stop. I was on a surface street where speed was 35-40 miles per hour. All air bags were deployed. The car was towed and declared a total loss by my insurance company. As a result, unable to do any other investigation. I do not have
CategoryEngine, Power Train, Vehicle Speed Control
DateFeb 20, 2018
StateIL
Description
Car was accelerating on the highway at about 50 mph and out of no where car shifts very hard and all power is lost. Had to limp to the side of the highway and shut it off. This was very dangerous. After a restart it seemed to act fine until today when the same thing happened on a local road at about 20 mph.
CategorySteering
DateFeb 17, 2018
StateGA
Description
Steering wheel became loose while driving
CategoryElectrical System, Engine, Power Train
DateFeb 14, 2018
StateMI
Description
Driving on road roughly 40 mph and vehicle completely lost power. Car lost power and started slowing down. Error message on the dash "full accessory power active:. Needed to immediately pull off to the right of the road in order to avoid traffic. This is a serious issue.
CategoryElectrical System, Visibility/wiper
DateJan 22, 2018
StateTX
Description
Just after leaving dealership for the cars first oil change, the car no longer has blinkers, wipers (except fast speed) and all steering wheel controls are inactive.
CategoryEngine
DateJan 15, 2018
StateTX
Description
Owner went to pass another vehicle at speed and used the cars "sport mode". When owner enabled sport mode car sputtered and lost majority of power and displayed a "see manual" light. Owner drove car to jordan ford of san antonio where the presented him with code p0234 for turbocharger overboosting. Dealership reset cars computer and did nothing else.
CategorySteering
DateJan 02, 2018
StateWV
Description
The steering wheel became loose and had an extreme amount of play in it. I took it in to the dealer to have it checked and repaired. They took care of it with no problem. After returning home my wife suggested I check and see if there had been a recall about this issue and I found the article about the 2014 to 2016 investigation. We thought it should be made known that it also is happening in 2017 models. The service technician told me this was the second one he has seen although he was not specific if they were both 2017 models.
CategoryPower Train, Unknown Or Other
DateDec 30, 2017
StatePA
Description
Car shut off while stopped at a red light with no warning and then when I went to resume driving the car said it was in accessory mode. I started to roll back as I took my foot off the brake. I was able to turn off the car and restart it. I pulled over for a little while and stopped and restarted the vehicle several times before feeling safe to proceed. There were several other cars behind me when this occurred and I am thankful I did not roll back into one of them. I took it to the dealership and they were unable to tell me what caused this problem. They said there were unaware of any issues like this. I however had an issue with the transmission as well that was causing a harsh shift that I was taking the car in for repairs for. There is only 10821 miles on this vehicle and it is still under warranty. The dealership had my vehicle for 2 weeks and has replaced the clutches, seals, and bushing according to the report we received. I do not feel as though a new car should have transmission issues this soon. I am concerned if others would find the same issues with the new fusion sport.
CategorySteering
DateDec 29, 2017
StateCA
Description
My steering wheel has become very loose and feels like it's going to fall off. I have video for proof. 2017 ford fusion sport.
CategoryAir Bags, Structure:body
DateDec 21, 2017
StateOR
Description
Tl* the contact owns a 2017 ford fusion. The contact stated that the headliner fell out of place in the vehicle. The vehicle was taken to the dealer (mid valley ford dealer located at 201 ne polk sation rd, dallas, or) and the headliner was replaced but the failure recurred. The vehicle was returned to the dealer where it was diagnosed that the side curtain air bag was defective and needed to be replaced. The air bag was replaced, but the failure recurred. The vehicle was returned to the dealer where it was diagnosed that the mounting brackets were welded into the wrong position in the vehicle. The roof of the vehicle would have to be detached and re-welded into the correct position. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 32,000.
CategoryEngine
DateDec 14, 2017
StateNY
Description
Car is a 2017 ford fusion sport 2. 7l ecoboost car stalled randomly. Drove for about 20 minutes prior to stalling. Was stopped at a busy intersection on a city street about to make a left hand turn, the car stalled and went into full accessory mode. Started the car back up afterwards with no problems. Car has 8500 miles on it. A car stalling while in drive is unsafe in the case of being on train tracks, stalling could be fatal. Can not be replicated and no codes thrown. With no codes, dealer has no idea what the issue could be. Several others (car experts, some ase certified) state camshaft position sensor could be the fault.
CategoryElectrical System, Engine, Unknown Or Other
DateNov 29, 2017
StateLA
Description
Have had car for just one year 18676 miles and it has turned off randomly 3 times during this time. Randomly under light driving conditions while making a turn the car looses power and when you look at the dash it says full accessory like you just pushed the button with out touching the brake to start. Once coasted to a safe location you can restart the car and everything runs fine. No codes are logged when this issue occurs. This could be a serious issue as you have no warning when it happens and it leaves the car without power.
CategoryEngine, Power Train
DateNov 29, 2017
StateNJ
Description
In july 2017 I purchased a 2017 ford fusion sport with the 2. 7 v6 within 300 miles the vehicle stalled on a hill and the car started to roll backwards. I made an appointment and brought the car into the dealership I bought it from. They scanned the car and no codes came up and said there is nothing they can do without a code. I took the car and continued to drive it. It stalled several more times, brought it in again and no codes. They told me ford would not approve any repairs on this vehicle without having a code and a confirmed issue. I've been driving around in a death trap that could kill myself or someone else and ford won't help. I found on an online group other people have had this issue and have not gotten it resolved by ford. There are other issues with this vehicle to. But the stalling is unacceptable. The lemon law for my state says I must let have the chance to fix the car to qualify but the is no trace left behind after stalling therefore ford has nothing to repair. This vehicle is not safe to drive. Do not buy!
CategoryEngine
DateNov 29, 2017
StateIL
Description
Upon decelerating, my car stalled in traffic. I was driving on a suburban city street at approx. 35 mph, and decelerated to a complete stop. Upon pressing the gas to start going again, I noticed the engine had shut off. This is extremely unsafe, as a car that loses power while driving could cause a crash. I have taken my car to the dealership for inspection.
CategorySteering
DateNov 29, 2017
StateIL
Description
While driving, the steering wheel started to loosen. It almost felt like it was going to come off. I was traveling on I-94 from milwaukee to the chicago area, so it was flat road, good conditions. I dropped my speed to 55 as I was afraid to go the posted 70 mph with the steering wheel as it was. When I got home I had it towed to the dealer and they said the bolt inside the steering column was loose. They fixed it.
CategoryUnknown Or Other
DateNov 29, 2017
StateNY
Description
It is torque converter connector that slams suddenly and make the car jerk while in motion no matter what speed I am doing.. The torque converter does not connect the engine to the transmission smoothly .
CategoryVisibility/wiper
DateNov 28, 2017
StateIL
Description
Bounce back window feature can not be disabled. Every time my wife opens the side window, the window will not close. The window goes to the top and comes back down by itself. The dealer says this is normal. The dealer reprogrammed it. The next time my wife touched it, it failed. A search on the internet gave a few thousand instructions on how to reprogram it. This is a big safety issue. She lowered the window on the interstate. Then she tried to close it. It wouldn't close. Now she is going 65 mph and fooling around with the window trying to get it to close. She should be concentrating on driving, not fooling around with a window. Furthermore, if she is stopped in traffic and sees some seedy individual coming near her she can't close the window.
CategoryElectronic Stability Control
DateNov 25, 2017
StateTX
Description
Car wouldn't start after sitting in the driveway way for 2 straight days. Had it towed to dealer and after checking the vehicle out, was told I had a severe ant problem and the ants ate the wiring in the fusecond box. Had to replace fuse box out of pocket because I told it was not under warranty. I purchased my vehicle feb 2017. Picked up my vehicle after repairs and a few miles down the road while sitting at a red light, my vehicle shut down with no warning. Numerous error lights were on, but couldn't restart the car or put into gear. After 15-20 minutes I was able to start the car and move it off the street. Had it towed back to dealer. Dealer determined the battery cable was stripped and had it fixed . Assured me the problem was resolved. Week later while driving, car shut down with no warning. Steering locked, brakes not working. Was able to glide into a parking lot. Tried to start car and wouldn't start. Dealership was closed so had to get it towed to my residence. Next day had it towed to dealership. When tow truck driver tried to start the car it started with no problem. Vehicle is sitting at dealership to bd looked at. First tow, I had to pay for repairs out of pocket and for the rental. Second tow I was not charged for damage to the battery from the first repair. Third tow, I had to argue with the dealership to pay for the rental. Still waiting on determination of problem. First time vehicle was parked in driveway. Second and third time I was driving and on a city street
CategoryAir Bags
DateNov 22, 2017
StateCO
Description
Veh 1 exiting gas station across two lanes to center-turn lane to await break in traffic. Veh 2 crashed into left front of veh 1. Sufficient impact to break right front wheel from frame on veh1. Only airbag to deploy was at driver's ankle. None of the other airbags worked. Driver of veh 1 injured, severe abrasion to left clavicle caused by seat belt. Sternum and rt ribs also affected . Veh 1 virtually stopped, veh 2 approached at high rate of speed, veh 1 had no time to escape collision. Weather clear, dry, sunny
CategoryAir Bags
DateNov 22, 2017
StateCO
Description
Tl* the contact owns a 2017 ford fusion. While making a right turn out of a shopping center, the contact's vehicle was struck by another vehicle. Only the foot air bag deployed. A police report was not filed. There were no injuries sustained. The vehicle was towed to an independent mechanic where it was diagnosed but the repairs required were unknown. The vehicle was not repaired. The dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was 5,000.
CategoryExterior Lighting
DateNov 19, 2017
StateMN
Description
Standard front lights are insufficient to see clearly. Design flaw makes it impossible and costly to buy your own brighter bulb(sulvaniabright white)and have it installed, costing upwards of 0. Remedy; instruct ford to cover the cost of insullating internal if customer buys a better bulb. And reduce cost of intalling
CategoryAir Bags
DateNov 14, 2017
StateMI
Description
Takata recall legal notice tk59527847. Chapter 11 case no. 17-11375 (bls) -- have entered vin, license #, and state on website. Nothing works to provide an answwer! No problem with vehicle yet. I checked today.
CategoryPower Train, Steering, Suspension, Wheels
DateNov 09, 2017
StateDC
Description
Tl* the contact owns a 2017 ford fusion. While driving 60 mph, the vehicle pulled to the left and swayed. There were no warning indicators illuminated. Before making an appointment with sheehy ford of marlow heights (5000 auth rd, marlow heights, md 20746 (301) 423-4950), the vehicle started pulling to the right. The vehicle was taken to the dealer where it was diagnosed that the tires needed air. Another technician diagnosed the vehicle and revealed that the front camber and rear toe failed. The repairs needed were unknown and the vehicle was not repaired. The vehicle was also taken for a test drive, but the failure was unable to be duplicated. The manufacturer was notified and informed the contact to make an appointment with the local dealer. The contact stated that the gear shift also started to shift inadvertently from drive to neutral. The vehicle was taken back to sheehy ford of marlow, but the failure could not be duplicated. The manufacturer was notified once again and informed the contact to make an appointment. On november 1, 2017, while driving 25 mph, the vehicle shifted to the right, struck two other vehicles, flipped over, and landed on its roof. All of the air bags deployed. The contact sustained bruises all over the body and injuries to the neck, back, left hip, both shoulders, and both knees. The contact was transported by ambulance to a local hospital. A police report was filed. The vehicle was towed to a tow lot and was awaiting inspection from the insurance company. The manufacturer was notified and a case was opened. The initial failure mileage was approximately 15 and the crash occurred at approximately 3,200 miles.
CategoryElectrical System
DateNov 08, 2017
StateMD
Description
Battery discharges when car is parked for more than a day. This has happened regularly since the vehicle was new.
CategoryAir Bags
DateNov 06, 2017
StateCA
Description
Takata recall not honored by caruso ford long beach california for correcting defective passenger airbag on ford fusion 2017 told me today they could not help me this is the location were I purchased my ford fusion 2007 I am afraid to have kids or adults riding with me in this automobile I would like this airbag replaced asap. Thanks [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).'*jb
CategoryElectrical System
DateNov 01, 2017
StateTX
Description
We bought this vehicle brand new and we had this problem since day one at deliver, the vehicle had more batteries than days in my driveway.
CategorySteering
DateNov 01, 2017
StateNY
Description
I was driving in the highway and suddenly the wheels stopped from turning I almost had an accident when I touk the exit and the light went on indicates the car need a service steering assist fault, I took it to ford dealer ther was no explanation what did cause that they told me the steering bar rock get broken because you may hit something I explained to them that nothing hit me bbut because they have no explanation they made that up someone need to look that up this is so dangerous issue while you driving.
CategoryEngine, Fuel/propulsion System
DateSep 25, 2017
StateAZ
Description
While driving my car there is an odor that smells like gas. I am not sure where it is coming from sometimes it's very strong others not so bad
CategoryService Brakes, Vehicle Speed Control
DateSep 14, 2017
StateCA
Description
This has happened several times at freeway speeds on freeways. This issue occurs when using adaptive cruise control if the vehicle encounters a panic stop situation and determines it is unable to autonomously stop in time. When the collision warning activates and the driver uses the brakes, the adaptive cruise control disengages the autonomous braking and braking is reduced until the brake pedal travels a significant amount. This increases the stopping distance and may cause an accident. The behavior of the adaptive cruise control should be changed so that a driver applying the brakes disengages adaptive cruise control acceleration (if active) but does not disengage adaptive cruise control braking (if active). I had a 2005 jaguar with adaptive cruise control and it did not exhibit this behavior.
CategoryEquipment, Unknown Or Other
DateSep 11, 2017
StateCA
Description
Cpsc:I purchased an allen bike rack 2 deluxe two bike trunk carrier. I mounted it on a ford fusion 2017 hybrid that is listed on the fit list as one of the vehicles that the carrier "fits". The carrier does not install solidly. It continually slides off the vehicle. Bf* the consumer stated the clamps did not have enough grip to safely hold the carrier and the bikes. The bikes almost fell off on the freeway. Updated 09/12/2017*js
CategoryElectrical System, Power Train
DateAug 31, 2017
StateTX
Description
While driving my car on the freeway the computer screen shuts off and turns back on, this has happened several times, took the dealership and the now service manager said maybe it needs a update, which according to ford it does not. While parked turned off, you can hear electrical componets making noises. I only have a video of it happening while driving that I cant upload. Also, the computer tried to eject a cd but I have never used the cd player. Also there is the transmission what when putting in drive or reverse kicks really hard. There was a couple times the car couldnt changer geers like the rpm were reving up but not changing geers
CategoryElectrical System
DateAug 28, 2017
StateNC
Description
I have owned my ford fusion since march 2017. Twice since june 2017 I have come out to a car that will not start. The first time this occurred wthere was no way for us to manually jump the car due to the plastic guard had not been removed. It took 2 days for maintenance to replace the battery and that was all that was diagnosed. August 27, 2017, again my car would not start nor were we able to jump it.
CategoryElectrical System, Unknown Or Other
DateAug 26, 2017
StateCA
Description
Since purchasing the car in january of 2017 I have not been able to connect my smartphone to the navigation system on the screen it will work sometimes even though I download the appropriate apps for my phone it will not connect. I have taken the car in 3 different occasions to ford of montebello and the problem persists. The touchscreen also has flickered and turn on off numerous times while I was driving the car. Both of my front driver side window and passenger window have had a tendency to not roll all the way up and at the same time rolled down and then they would start doing it repeatedly until I turn the car off open my driver side door turn the car back on and then it would stop.
CategoryElectrical System
DateAug 17, 2017
StateIL
Description
The vehicle was purchased about 4 months ago with 3,000 miles. Have already filed a complaint with nhtsa regarding a problem with wiring harness which caused vehicle to lose power in traffic as well as change gears. Ford looked at the problem and said computer didn't record. Upon receiving car back (5th time for same electrical problem) the car began exhibiting the same problem. On 8/5/17, while in garage the alarm unexpectedly starting going on and off, doors locking and unlocking. See below for details. As of 8/17/17 ford has not been able/willing to escalate it to senior engineering to explain why the events are not recorded in the computer. Please note, we have videos of the vehicle in motion and being loaded on tow truck while alarms etc are acting up. We believe this to be a very serious safety flaw. See below for details sent to ford on 8/8/2017. 1. Called ford roadside - 8/8/17 10:00pm (approx) 2. The car kept turning on and off. 3. Moved car to front so tow truck could get it 4. While I was driving from back of house to front, it put itself into park. And then back into drive. You could feel the electronic dial shifter move mechanically 5. Got to front of house. Alarm continued to trip. Left car on in accessory mode to keep alarm from going off and left in park. After 10 steps away from car (9:55pm) it put itself into drive and drove into the back of my truck. No damage that I can see. But have photos. 6. Decided to move back to garage as to not be a risk to neighbors. The car kept locking and unlocking doors. 7. It's now in garage. It keeps locking, unlocking and power cycling... And short alarm sounds 8. When tow truck arrived, alarm and other electrical issues persisted while being loaded and while the tow truck drove away again, we have a couple of videos, as well as 3 eye witnesses to confirm this behavior.
CategoryElectrical System
DateAug 03, 2017
StateVT
Description
This is a follow up to complaint no. 11010655 (ford case no. Cas12754117). On the morning of 7/26/2017, after the vehicle was parked in a driveway overnight, I started the vehicle as a test to ensure it would start later for my spouse. It started fine. When she tried to start it later and it would not start. I then tried to start it again. It would not start and the lights flashed on the dashboard. (both the service techs at faith ford and durand ford said this indicated a low voltage situation.) I had the vehicle towed to durand ford. It started fine. Service at durand (a) switched out the battery for a new battery and (b) verified that the audio control module had been updated to its latest version [a problem noted on carcomplaints. Com]. While the vehicle was at durand ford from 7/27/2017 until 8/3/2017, it did not fail to start, even after being parked for a few days.
CategoryEngine
DateJul 31, 2017
StateOH
Description
Vehicle is a sport model, 2. 7l twin turbo. Under hard acceleration, exhaust fumes enter the cabin does not occur under normal driving
CategoryElectrical System, Fuel/propulsion System, Power Train
DateJul 25, 2017
StateIL
Description
We have brought ford in for the 5th time due to the car not powering up. Most recently, the car appeared to have power issues and it put itself into reverse while we were driving. We then lost all power. This created a very hazardous situation. Ford is aware of the issue.
CategoryElectrical System, Electronic Stability Control
DateJul 25, 2017
StateVT
Description
At 1884 miles, vehicle would not start. When jump started, check engine light was on. Retrieved codes for "almost every module" had low voltage. Battery was charged and codes were cleared. Service tech says there are no service memos or recalls. It appears 14 complaints of dead battery on this make/model were filed on carcomplaints. Com: https://www. Carcomplaints. Com/ford/fusion/2017/electrical/dead_battery. Shtml
CategoryElectrical System
DateJul 13, 2017
StateIL
Description
I've had battery failure on 4 occasions within a month of purchasing the vehicle and the battery has been replaced but the issue remains. This is a known issue with the fusion as I've read in many blogs online and complaints on nhtsa website but ford has yet to issue a tsa or recall.
CategoryElectrical System, Engine, Unknown Or Other
DateJul 06, 2017
StateTX
Description
I purchased this car on 8/31/16 and on 11/28/16 the dreaded dead battery problems started. I took in it, they replaced the battery on 11/28 said that it was probably just a faulty battery from the manufacture and that it happens, rarely but it happens. On 12/31/17 I went to start my car and it again would not start. Each time that this has happened, I have to manually unlock my car by taking off a piece of the door handle to expose the key hole and the dome lights or dash lights do not come on, that's my dead giveaway that it wont start. When I took it to the shop this time they informed me that the car was manufactured on 8/1/16 and sat too long without being driven so it caused the battery to mess up(even though I had the battery replaced a month earlier, and drive every single day to work). I got the car back and I bet you cant guess what happened on 2/4/17... My car was dead. Wouldn't start, wouldn't unlock... Dead. This time they we're "99. 9% sure" they fixed the problem by updating my power train control module. They hadn't, it died again on 5/22/17. When I took it in, they updated the powertrain control module and sent me on my way, so I'm just waiting for it to die again honestly. Then... I told them my transmission is slipping on 5/22/17- they ignored it when doing updates and it wasn't resolved. On 6/13/17 I took it in because the transmission was still slipping so they updated the powertrain control module again... Didn't fix it(obviously) and then on 6/22/17 I took it in because I almost got into an accident due to the transmission slipping and sliding my car into oncoming traffic trying to shirt gears(its automatic) and they replaced a pressure valve, not sure why you would need to replace a part like that on a brand new car anyway, but the transmission still acts up.
CategoryAir Bags
DateJun 27, 2017
StateTX
Description
Takata recall: after a high speed collision no air bags deployed. My vehicle was at a stop on a highway. My car was rear ended by another vehicle going between 70 and 75 mph. Upon impact both cars were moved to the median and propelled approximately 200 feet. At no point did any air bag deploy.
CategoryUnknown Or Other
DateJun 20, 2017
StateCA
Description
I just bought a 2017 ford fusion. While driving on a california freeway a rock hit my front windshield at the top right corner which caused a long stress crack across the window. I contacted the dealer and they tell me they won't cover it. I'm insured. That's not the issue. I wonder if this has been reported by anyone else who owns a ford?. My toyota has been hit many times and harder than what this rock did but it has never shown a fracture like this. Please advise. I can also send pics. A glass repair company looked at it and also told me that it should not have happened.
CategoryElectrical System
DateJun 08, 2017
StateMI
Description
The vehicle was parked in a grocery store parking lot for approximately 30 minutes. Upon (trying) to leave, the vehicle would not shift out of park. All other systems were functioning normally. There were 3 or 4 warnings displayed across the dashboard however, these did not register in the computer system. The reset options provided in the owner's manual were not effective in resolving the issue therefore, the vehicle needed to be towed to the dealership. Also, according to the dealership, the vehicle did not repeat the problem the next day. Eventually it was determined that an actuator module needed to be replaced. This, on a car with just over 2100 miles on it.....
CategoryUnknown Or Other
DateMay 16, 2017
StateCO
Description
Every time we drive in our 2017 fusion, we become sick - disoriented, headaches, coughing, nausea, difficulty thinking. There is a terrible odor/exhaust entering the passenger cabin when we drive. You can even smell it outside of the the car after it has been parked. I've brought the issue up to the dealer I bought the car from more than once. The first time, they hosed down the engine. The second time they can't reproduce it, however, it is noticeable every time this car is driven - cold and warm weather... This happens anytime the car is on, driving, idling, street, highway. There is no exception that I have noticed.
CategoryElectrical System
DateMay 12, 2017
StateMI
Description
Car was parked for 9 days in an enclosed structure at an airport. Upon return, the battery was completely dead. Got a "jump" to get engine started. Ran car for 15 minutes to charge battery. Took car to a ford dealer. They said they "flashed" some computer, and they think they fixed it.
CategoryElectrical System
DateApr 27, 2017
StateKY
Description
Took car to the dealer the third time for a problem with the one touch feature with the front car windows . Called on 4/25/2017 and talked to repair dept. At glenn ford; he explain his remedy about the switch up til clicking; utube had similar but doesn't work on mine. He search for service bulletins and indicated something new .. Reprogram. Set an appoint next day at 10am . Arrived at 9:55 am and was rtold they were running behind. Later at 10:20 they pulled the car into the back lot. I immediately went to dan ,the service advisor, and asked for my keys since I had an appointment for ! 0:00am and evidently my problem ,3rd time ,wasn't important to them and that I would go to another dealer. He said they were bringing it right in. 10:45 said mechanic was downloading a new fix that was just received. 11:00 am I peered into the shop and the window still was not working properly. 11:15 he came and the fix didn't wotk and let me drive off and said he would be in touch. No copy of work done. Needless to say after 3 months; I can't believe ford egineers can get a software bug repair or a temporary work around. I think I'll ash for extended warranty on my cars windows as much as they have been over-used trying to repair ;just hope I don't get rain damage since at times it is very difficult to get "almost" closed before the windows automatically reverse and go down. This happens any time intermittently and rotates between the driver and passenger windows.
CategoryExterior Lighting
DateApr 22, 2017
StateMI
Description
This is not confined to fusions, it's most new ford cars and trucks. Their headlights (led?) are blindingly bright to oncoming traffic. The fusion in particular casts very bright out to the left side as to be distracting to vehicles in the lane to their left traveling in the same direction. I've observed this mostly on 2-lane roads.
CategoryPower Train
DateApr 11, 2017
StateGA
Description
Tl* the contact owns a 2017 ford fusion. While driving various speeds, the vehicle stalled without warning. The vehicle was taken to a dealer where it was diagnosed that the shift modem failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 7,000.
CategoryUnknown Or Other
DateApr 11, 2017
StateCO
Description
Sickening fumes/odors entering main cabin of the car, unless the air is on recirculate. Fumes causing headache, sore throat, respiratory and eye irritation. The fumes are produced from under the hood and enter the car when it is running and the windows are down or the air conditioner or heater pull in outside air.
CategoryUnknown Or Other
DateApr 03, 2017
StateCA
Description
Car is equipped with auto lock that cannot be disabled. This poses a serious safety issue. I am a senior citizen and if something medical should happen to me while driving, I want to be sure the doors are unlocked when help arrives. If I forget to unlock the doors after the auto lock locks them, I could be in trouble. Ford says the auto lock feature is a regional feature, but some fusion on my dealers lot have auto lock disable, others do not. If it is a regional feature, ford is selling models outside the region. I have read the owner's manual from cover to cover and researched the internet to see if any solution was available. My previous car was a ford focus, also with auto lock, but there was a work around to disable the feature. I consider this to be a serious safety issue and hope that a solution with ford can be reached. Thanks
CategoryElectrical System
DateMar 31, 2017
StateMN
Description
Tl* the contact owns a 2017 ford fusion. While attempting to start the vehicle, it failed to start. The contact stated that the battery had completely failed. The failure recurred two more times. The dealer was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 700.
CategoryElectrical System
DateMar 30, 2017
StateIL
Description
There is a well-documented issue about dead batteries in this vehicle, likely caused by a faulty acm (audio control module). There are hundreds of posts about this over the web, some of which can be found here: http://www. Fusionsportforums. Com/forum/257-fusion-v6-sport-audio-electronics-lighting/3770-dead-battery-93. Html high-level complaint: battery is dead after sitting for 8 hours every single day on a new vehicle with less than 3000 miles. Unacceptable!
CategoryAir Bags
DateMar 23, 2017
StateIN
Description
Takata recall my complaint is that I received a safety recall letter in july of 2016, and since have not received anything to follow up with it. My cover on the dash board over the airbag is warped and bowed up and I am afraid that this may also be a problem with this issue. If this is possibly another part of something with the airbag system why has it not been taken care of by now. Thank god nothing has happened, but I would truly like to get this resolved before it is to late and someone gets hurt . Please let me know what, if anything, is moving toward resolving this recall in the very near future. Also what I can have done to get my issue taken care of. I was told by my ford dealer that there should be more info out in nov or dec. 2016 I have received nothing and heard nothing and it is now march 2017. Now accident to report. Just need some kind of answers. Thank you
CategoryElectrical System
DateMar 13, 2017
StateMI
Description
The driverside/passenger side windows go up and then comes right back down automatically. When you try to make the windows stay up they come back down. I tried to do it when the car was moving and stationery.
CategoryElectrical System
DateMar 01, 2017
StateKY
Description
Ford egineers are working on a window problem . When the windows tries to close ,as it hit the top, it immediately goes back down. Been to shop 2 times with the drivers window and the latest was with both front windows. Temporary solution is too ease it up a little at a bit at a time
CategoryElectrical System, Visibility/wiper
DateFeb 28, 2017
StateVA
Description
2017 ford fusion hybrid - driver's window will not stay closed. It does not matter if the car is parked or being driven. When the power window button is pulled to close the window, it will start and then stop when released. If the button is pulled again, the window will travel all the way up as if it is going to close and the open so that it is open 3/4 of the way. It is as if the window came in contact with something and then reopened automatically as if to prevent trapping a hand or arm. The net effect is that the car cannot be secured or driven in inclement weather without putting a plastic back over the window area of the door -- thus obstructing the driver's view to the left.
CategoryVisibility/wiper
DateFeb 25, 2017
StateOK
Description
Unable to drive at traffic flow during rain, wipers unable to allow a safe view on fast or slow speed, ongoing issue have not went to dealer assume its just poor design.
CategoryExterior Lighting, Visibility/wiper
DateFeb 15, 2017
StateNJ
Description
Tl* the contact owns a 2017 ford fusion. While driving at dusk or dawn, the headlamp beams were too dim to project a visible light to safely operate the vehicle. The dealer diagnosed that the headlamps operated as intended. The vehicle was not repaired. The failure recurred on several occasions. The manufacturer was made aware of the issue. The approximate failure mileage was 100. The vin was not available. Updated 05/10/17*lj *cn
CategoryEngine, Service Brakes, Steering
DateFeb 06, 2017
StateMI
Description
Was driving in a parking lot, between 5-10 mph when the car clicked loudly. I lost steering and brakes, and came to a sudden stop. The engine had turned off, the car had put itself into park, and the instrument panel went back as if I had opened the door with the car shut off.
CategoryAir Bags
DateJan 23, 2017
StateOR
Description
I was in a multi car collision with serious front end damage to my vehicle. The floor airbags activated but the steering wheel airbag did not deploy. My vehicle was in motion approaching a freeway entrance. My chest and face hit the steering wheel causing me pain, bruises and contusions. Police officer advised me to report the air bag failure.
CategoryElectrical System
DateJan 11, 2017
StateNY
Description
Dead battery issue. Brand new car sitting for 6 days has battery go below "minimum start" and when start button is pressed, entire car goes dead. Issue is not isolated to only my car. Many owners have experienced this problem only to be told that it's "not a problem". The ford fusion sport forum has tons of people complaining (http://www. Fusionsportforums. Com/forum/257-fusion-v6-sport-audio-electronics-lighting/3770-dead-battery. Html). When I contacted ford corporate customer service, I was told that there are no "recalls nor technical service bulletins" issued on this problem and to lodge a complaint with the nhtsa. This issue is safety related because owners can be stranded away from home; and this problem happens continuously. Problem occurrence: this problem will occur if the vehicle is parked, shut off, and not used for 3 or more days. Suspected issue: as an it professional, I surmise the problem's origin is based on the car having a modem that needs to "ping" and communicate with the fordpass app on a continual basis (their selling point is that the car can be located anywhere if it's stolen). And just like a cell phone, if the car is parked in an area with only one bar of cell service, the unit must use more and more power to ping the cell tower, thusly draining the car's battery at exorbitantly high rates. Couple this with the fact that the car's battery is not a deep cycle high cca model, and your left with uncertainty that your car will start the next morning. *tr
CategoryElectrical System, Visibility/wiper
DateJan 06, 2017
StateMI
Description
Issue 1: fmvss critical safety issue. Intermittent total failure of climate control system, including failure of defogger causing obstructed visibility in cold climates (vehicle is based in metropolitan detroit). The failure is both electrical and mechanical. Neither the touch screen nor the physical console buttons respond to commands. After second intermittent failure, the vehicle was parked overnight in an attached home garage. After ignition, defogger functioned, but no other climate functions worked. Defogger emitted a burning smell akin to a campfire. Forced to drive with such conditions to work to maintain visibility. Issue 2: possible fmvss safety issue. Intermittent failure of the audio system, including snyc commands. Touchscreen (both on the home screen and on the toolbar at the bottom of the screen) and physical buttons do not respond when audio buttons are pressed. When this happens, sync does not respond. Although bluetooth is active, occupants cannot hear the dialed party, and the dialed party cannot hear the occupants. Since sync is tied into 911 system for crashes, this will prevent occupants from engaging with 911 operators hands-free in an accident. If occupants cannot reach/manipulate phone in a crash, they may be unable to call for help. Issue 3: intermittent rear camera failure. After rainfall and frost events, the rear camera does not engage when the vehicle is placed in reverse gear. The screen is black, except for an outline of the vehicle. The radar sensors remain active and beeps if the vehicle is close to backing into an object. After a period of dryness, the camera re-engages. I assume there is a moisture intrusion problem, but am unable to identify the entry point. Online searches suggest that moisture may be intruding through the factory-installed, roof-mounted antenna.
CategoryAir Bags
DateNov 22, 2016
StatePA
Description
Takata recall: received notice of recall in july 2016. It is now 11/22/2016 and I have still not been contacted by ford indicating parts are available and that repair can be scheduled. I contacted a local ford dealer late august and they had no information on this recall.
CategoryVisibility/wiper
DateNov 17, 2016
StateTX
Description
Wiper spray nozzles do not spray on the windshield very well making it difficult to clear a dirty windshield. The wiper arms block the left and right sprayers and only get a small amount of fluid on the windshield. After the wipers leave the home position and stay slightly elevated on the windshield the center sprayer can no longer spray past it to cover the windshield either.
CategoryService Brakes
DateOct 03, 2016
StateVA
Description
This car didn't stop with in 40ft when the speed is 25 mph and happened to collide with another car which changed lanes abruptly.
CategoryElectrical System, Engine, Power Train
DateSep 09, 2016
StateMD
Description
My car, with 2k miles, would not start (push button start, this is the plug-in hybrid "energi" model). After being towed to a dealer, they had to tear the car apart to find a bad wiring harness as part of the hybrid system. This part was unavailable, and I am having to wait over 5 days to have the car repaired. In addition, the manufacturer has not provided any alternate transportation and instead tried to get me to buy an extended warranty. Horrible customer support from ford. This is a safety fix, and the car itself just wouldn't run. To not take care of the customer or have the ability to quickly get a part is unacceptable. Wiring harnesses should not fail in 5 weeks and 2k miles. The car drove one mile, then would not restart. It only complained to "get off the road soon". A failure of what should be a very basic part at 2k miles is concerning, not to mention the inability of ford to repair it in quick fashion. This does make me wonder if the problem is more widespread and so parts are hard to come by.
CategoryUnknown Or Other
DateAug 10, 2016
StateCA
Description
The vin assigned to the vehicle misidentifies the model as "titanium hybrid". With the 2017 ford designed a new edition of fusion to be a "platinum hybrid" which has a msrp above the "titanium hybrid" by ,500. I contact ford customer service center and they informed me it was a dealer issue to correct the vin?? The dealer is called the regional office for assistance. I believe that ford does not understand it responsible to prove correct data associated with a vin. Insurance companies and financial companies rely on the data from the vin.

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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13 COMMENTS
  • Jennifer

    My 2017 ford fusion titanium was built and given to me in 2016 because I ordered it. In the beginning I had transmission problem on the highway. The car slowed down dramatically and wouldn’t shift or go any faster. Once off highway I turned it off, called ford about it but turned it back on with no problem.

    Then last year I was shopping and then the car wouldn’t start when i was done. They said it was battery and gave me a new one. Well not even a year later it did it again while shopping!!! Ford tried to say it’s the battery again but this time I said hell no. I made them deal with it and they kept saying it was something small wrong and they fixed it in five minutes. I WAS LIVID!! Transmission guy tried to get cocky with me and I showed him that I’m not ur average woman! I will yell and fight back!! I said give me a minute and took it for a drive and STILL had shifting problems!! Yeah I went right back and gave them hell!! I’m taking it to a different dealer and they better not act the same way!

    It is RIDICULOUS that car service today just uses a tiny computer to tell them the problem instead of actually looking at it! Also, I had 2 young workers look at my car as soon as it got there and they even said it needed a new transmission. THEY ACTUALLY GOT DIRTY LOOKING FOR THE PROBLEM but many days later as soon older transmission guy looks at my car, I get the bs verdict!! I grew up in a ford family. I’ve bought many fords…but now, NEVER AGAIN.

    I’m ready to take this to court!! Oh and the main ford fb page has been getting A LOT of comments from me!

    They can shove that 1 star up their @$$!

  • Vickie L

    My 2017 Ford Fusion bought brand knew lost power as I pulled out onto a road and it would not accelerate. I have 30,000 miles on it and it was a bad throttle. Marshall Mize Ford did tow it and repair it and I was given a rental car. We purchased the extended warranty when we bought it. Marshall Mize did us right but concerned about the car having issues with the car only having 30,000 miles on it.

  • M.C.

    Hi guys, Im Ford’s latest victim, I have always owned and loved Fords until NOW.

    My 2017 Ford Fusion 1.5 ecoboost with just right over 60k miles blew the engine. Same story as most have described. Car started shaking and jerking as I merged into the freeway, about a mile or two later it shakes almost uncontrollably and white smoke starts blowing from the engine and exhaust, the check engine light starts blinking, and all power to the engine went out. It was a pretty scary experience not having control on the freeway with all the smoke and having all the cars passing by honking at me. Fortunately, I was able to safely coast it off an immediate exit and pull into a parking lot where it left a big puddle of coolant and oil. I had it towed to Ford, and about two weeks after looking it over, I was told that there were no signs of metal wear to the engine, but that coolant had mixed with the oil and the engine had a hole in it. The crazy part is about 8 months ago, I got a letter saying that I needed to visit Ford so they could do an update to avoid the same exact thing from happening with the coolant. I was not offered any type of help from Ford as I now realize I was just over the 60k mark but given that it was recently serviced to avoid that same issue, you’d assume theyd take care of it and they didnt.

    The Fusion was sold to me at a Ford dealer that offers “Lifetime PowerTrain Warranty” so now im waiting for the warranty company’s inspector to see if they are going to honor it. Im going on a month without a car and have been paying out of pocket for a rental which was supposed to be covered by the Lifetime Powertrain Warranty too, but have not coordinated with Ford to help me out as well.

    My 2017 Ford Fusion 1.5 ecoboost was just right over 60k miles when it blew the engine due to coolant mixing with the oil. Car started shaking and jerking as I merged into the freeway, about a mile or two later it shakes almost uncontrollably and white smoke starts blowing from the engine and exhaust, the check engine light starts blinking, and all power to the engine went out. It was a pretty scary experience not having control on the freeway with all the smoke and having all the cars passing by honking at me. Fortunately, I was able to safely coast it off an exit and pull into a parking lot where it left a big puddle of burnt coolant and oil mix. I had it towed to Ford, and after it was inspected, I was told that there were no signs of metal wear to the engine, but that coolant had mixed with the oil and the engine block had a hole in it as a result. The crazy part is about 8 months ago, I got a letter stating that I needed to visit Ford so they could do a system update on my Fusion to avoid the same exact thing from happening with the coolant mixing with the oil. I looked online to see if I could find anything similar and quickly found out that Ford has had an ongoing issue with their Ecoboost engines due to a design flaw which causes the coolant and oil to mix causing in Engine failure! I was just over 60k so Ford did not want to cover anything even though it was the cause of what the update to the car performed months prior at the dealer service center, was supposed to prevent. Thankfully, Id purchased the Fusion with a third party warranty from the original dealer so I had some hope. I thought Ford was finally going to help me out after the warranty inspector determined it was covered, but instead they started charging above the standard service labor times pushing up the costs on the warranty and then trying to charge me as if the amount approved from the warranty wouldnt cover the whole job creating more delays. In total, the warranty dished out over 4k in labor while also having paid over 3k for the replacement motor & parts. After going back and forth between the Ford service center and the warranty, I finally got my car back over 60 days later. The warranty worked for the most part but I had to pay my full rental costs which also totaled over 2k for the 60 plus days. Im a Veteran with my only income being my monthly benefits and I always relied on FORD until now. I had 3 Fusions since 2006, and never had a mechanical problem with any of them until I purchased the 2017 ecoboost version. I thought I could count on Ford with my investment, but unfortunately after this experience, I despise Ford for not taking care of their customers the right way.

  • Rachael

    I’ve contacted a different lemon law company on our Ford fusion also a 2017 we have just now had it a whole year and this stupid car has lived in the shop Thang God we paid for the extended warranty. We bought it with 29000 miles and it still doesn’t even have 50000 on it and about 1-3 times a month it’s in the shop for a different transmission issue or because the windows quit working and come to find out from an outside mechanic our car has previously been in an accident which shocker was not reported. So we are waiting for an attorney to contact us. We’re also waiting for an appointment with a different ford dealership to take this thing in. Since we have had it the issues have been… alignment out 4 times, took it to an alignment shop after the 5th time and shocker the car had a heavily weighted rim to hide a bent and chipped (on the back side rim) then took it into a friend of mines shop and found a puddle of transmission fluid on the inside of the covers and took it to ford to be fixed turns out it had a bad gasket and needed a new cover. Not even 2 days later engine light is on again. Took it back to ford, bad transmission hose. After that the automatic windows were stuck down we could not get the windows to go up they went half way and rolled back down. After that the back door wouldn’t shut took it back they put in new latches, then it died not even 10 seconds after starting it can’t remember what they fixed. Now you can’t drive it anymore than 30 mph or the whole car bucks from it shifting so hard. We’ve contacted just about everyone ford wise and nobody is helping if a different attorney sees this please please please reach out!!!

  • Wesley R

    I have a 2017 Ford Fusion with only 24 k miles. I had a hand brake malfunction warning yesterday . Fortunately I was able to fix it myself but , I now have a feeling of no confidence every time I drive it. My wife will not drive it all for fear it will happen again and she would be stuck with a broken car.

  • Genell S

    I have a 2017 Ford Fusion and it looses power won’t turn on has to be jump started to run! They replaced the alternator at for I left the dealership and went out to eat with my family and it wouldn’t turn back on had to be jump started again. I have had the car just over a month and I looked up in carfax apparently it’s been in a accident and they never told me. I called the dealership and they said they would charge me to replace the battery after I picked it up last night after they replaced the Alternator.

  • Bb

    I actually love my Fusion Sport. I just had a dead battery, but it was from a loose black lead. The Radio running and ejecting disk when the cars off will kill the battery. You need to have Ford update the ECM or PCM as mentioned in this article

  • Aidlens L

    I have a 2017 Ford Fusion with 49k miles and my engine is basically done. I’ve had the car for 10 months now and the engine light turned on I was told I need a new engine. I’m unable to pay for the repairs which are about 7.5k. I’ve called ford about it and they don’t care they claim they’ll reimburse me for the payments after and I’m here wondering where a 19 year old will come up with 7.5k for repairs. What should I do??

  • Daniel

    We have had our 2017 Ford Fusion for 9 months and it has been in the shop 5 times. It does every 3 months on the dot except one time it does after only 2 weeks. I have tried everything. I even contacted a ford manager at the corporate office and he did absolutely nothing. We are paying monthly for a vehicle we can’t depend on. When we do take it to the shop they keep it for a week or longer only to get the same diagnosis every time!!!!! Nothing is wrong come get it!!!!

  • Pam R

    We have a 2017 Ford Fusion, in the last two months we have dealt with battery failure at least 6 times. We have replaced the battery once(a battery that was only 2 months old), told it was the battery cables, it has been in the shop for three weeks with nothing coming out of it. We were told today that it has started 22 times in the last two weeks with no problems. We have a car that we owe about 10,000 dollars on and cannot drive.

  • Christine H

    My car is a 2017 fusion. It is dead suddenly every day. Not safe with special needs kids in south Georgia. It sounds like a disk changer running… there’s no disk even in there, no disk changer. The other day, a pop up says ejecting disk… there was no disk in it. It just turns off. Scary.

  • Sheryl

    I have the same problem. Will be two years old in February and keeps breaking down. I am in sales and do bad sections of the city, and being stuck after battery dies is dangerous for a women. My son has been late for school so many mornings, had to take uber because the battery is dead. You call Ford and they don’t give a crap. There has to be some protection for consumers. Or some kind of lawsuit. When you google this problem, there are 1000s of people complaining about the same thing. My son is getting his license and I can’t even let him drive my car because this car is not reliable and breaks down on the highway because of a faulty battery.

  • Danelle A

    After scouring the net to see if anyone has had major electrical / battery failure I find A LOT of similar complaints regarding ACM audio control module.
    This car should be under recall based on the unsafe nature of total power failure on the highway .
    Mine is 2 yrs old 29,000 miles Fusion Sport.
    Dealer service has no clue what’s wrong. Claim Ford has no info ??!!

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