2017 Ford Edge Top Complaints and Problems – Is Your Car A Lemon?

Brakes, electrical, engine and powertrain issues among the top complaints received by the NHTSA from vehicle owners

In the SUV and crossover craze, many Americans flocked to buy a 2017 Ford Edge in hopes it would meet their every need. After all, the automaker claims that the newest models, “Give Adventure a Whole New Meaning.” If Ford thinks an adventure is a faulty engine, glitchy electrical systems, bad powertrains and defective brakes, then we agree it’s unlike any other model out there.

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Engine

The power that propels the crossover forward is the engine. When trouble exists with this valuable component, nothing goes well.

Just read this one complaint posted on the NHTSA website. “The vehicle’s engine has stalled over a couple of dozen times since purchasing brand new a year ago. It usually stalls a couple of seconds after starting. Two times it has stalled while driving down the road. This can potentially be very dangerous. The vehicle has been taken to two different dealerships for a combined four times for this issue. They claim to not be able to duplicate the issue so nothing can be fixed. The vehicle has stalled 8 or 9 times in the past week alone.”

While the automaker has no communication regarding this particular engine problem, there have been plenty of other issues addressed. For example, with Service Bulletin #TSB 19-2172, Ford discusses white exhaust smoke and a rough idle condition. It turns out the coolant permeates into the cylinder and requires a complete replacement of the long block engine assembly to repair. We aren’t sure which one could be worse: having the engine stall at intersections or pouring white smoke out the back end until you look like a stunt driver.

Here are some actual complaints logged with the NHTSA about the 2017 Ford Edge Engine Problems:

Car bucked and was stalling while making a left hand turn. Vehicle would not start, eventually it started. Was to bring the car to ford, car took about 10 tries to start then stalled. Car was towed to ford, started there and they have not been able to duplicate (tow driver was unable to start vehicle).

I rented a 2017 Ford Edge from Alamo. While en route from Savannah to Charleston, SC. I was stopped by a police officer on highway 17 near Yamassee, SC. While on the shoulder with the car running but stationary, smoke began coming out of the car. Myself and my family evacuated and within 5-10 minutes the entire car was engulfed in flames. The policeman radioed for a fire truck but by the time the fire was put out, the entire car and all of its contents was destroyed.

Electrical

A car’s electrical system includes everything from the battery to the stereo. When a malfunction occurs, it can create anything from an annoyance to a completely non-functioning vehicle.

One person wrote this on the NHTSA website, “This is the 4th time over the last several months that my car battery has gone completely dead after sitting for a few days in our garage. Will not start.Local dealership and Ford unable to fix issue at this time. Vehicle towed from our garage on October 5th. Local personnel at dealership unable to recreate the problem. Ford has dispatched technician/engineer to the dealership to help identify the problem. Vehicle is six months old with 2,800 miles.”

Again this issue was never addressed publicly in the communications from the company. Still, they have more than 30 other electrical system problems they discuss. One of which is talked about in Service Bulletin #TSB-17-2198. It appears that some vehicles have a power liftgate that intermittently opens on its own when parked with no keys nearby. To repair the problem, technicians must adjust the striker wings and reprogram the equipment. Imagine the surprise owners experience when they walk out to their car only to find the tailgate opened. It’s like a magic trick that leaves belongings available to any thief that wants them.

Here are some actual complaints logged with the NHTSA about the 2017 Ford Edge Battery and Liftgate Problems:

The rear liftgate latch on our vehicle is unsafe. There is no method of unlocking / unlatching the lift gate if the driver is inside the vehicle. Our owner’s manual chapter on manually operated lift gate operation, page 68, states that the vehicle should be equipped with two methods of unlatching. The first, a button ”located in the top of the lift gate pull cup handle “ and the second a button on the remote control key fob that will unlatch the gate by “pressing the (2x) button twice within three seconds “. Our vehicle was delivered new with a key fob that does not have the 2x button. The result is that the liftgate can only be unlatched from outside the vehicle. In an emergency or if someone were trapped in the vehicle, there is no lift gate release button inside the car or on the remote as stated in the manual.

Upon returning from an 8 day absence, I went to start the car and it was totally dead. Tried to jump it and while internal accessory lights came on it would not start. Called Ford and they sent a tow truck, who jumped it with a hand held lithium battery and it started. Had the tow truck follow me to the dealer, where with the driver’s door open, the entire car went dead again. The dealer was going to replace the battery but it would not fail according to the new ford battery failure criteria and I suggested simply placing it back in the car and I would continue to drive it locally. The car seems to have an electrical issue, as I have noticed when I get into the car, I readjust myself by placing my left arm on the arm rest, door and my right hand on the center console and center myself to the steering wheel. In that process I hear the door locks go off, from pushing down on the arm rest, door. My turn signal also loses the clicking sound from time to time and now I notice the turn signals light up when I place my hand in the door handle to unlock the driver’s door. I enjoy driving the car and will continue to work with my dealer to see what can be done. My concern is being out of town or leaving it at the air port and having to dealing with a dead car. It acted as if the entire battery had been discharged, simply sitting in the garage.

Vehicle was parked and off. We loaded all luggage into the car and closed the doors. Both keys were in the diaper bag. The automatic door locks engaged and we had no way to get into our car or call for help, as our phones were in the car. This type of door lock does not require you to push the fob button. You just have to touch the door handle while keys are in your possession. But the car is not supposed to lock if the key is within the vehicle. We had to call AAA to get the door unlocked. Fortunately our infant and dogs had not been loaded yet. This is the second time the locks have engaged in their own while the key is in the car. Also of note; the doors display a small red led when locked normally. The red light was not illuminated when this happened, which makes me believe there was an electrical issue/malfunction.

Powertrain

Part of what makes the vehicle go is the powertrain. This is made up of all the components that cause action from the engine to the wheels. It includes the transmission. When a car experiences a malfunctioning engine, there’s no telling how it will operate on the road.

Here’s what one user said on Edmunds, “We were impressed the car until it had 1900 miles on it.  The transmission started acting up then went out.  The dealer said they would rebuild it but decided to install a new one in.  Hopeful after two weeks in the shop it will be ok.  If I have any more trouble I will be going back to a GM, I never had any problems with GM car or truck. I was a loyal GM employee for 42 years this was the first ford I ever bought.  We liked the style an size of the ford edge that is why we bought it.”

It seems the company had a lot of trouble with the powertrain, including a recall labeled with NHTSA Campaign Number 18V390000. In this recall, 2.0L gas engines and six-speed automatic transmissions have torque converter weld studs that might not have been welded properly. Because of this, the torque converter becomes disconnected from the engine flexplate and the vehicle won’t move. Between the engine and transmission problems, it’s clear the Edge doesn’t favor moving. Maybe the adventure the company references are meant to occur while sitting still.

Here are some actual complaints logged with the NHTSA about the 2017 Ford Edge Transmission Problems:

Ford inc has been unable to complete the replacement of the torque converter on our new 2017 ford edge in a timely manner. Our new Ford Edge was shipped from the factory mid June, but not delivered to the selling dealership until 8/11. It still has not been fixed and delivered to us. Our selling dealer does not have any information from ford inc as to when the safety recall will be completed and our new car delivered to us. The vehicle was ordered by our local ford dealer

At less than 40,000 miles the car started making a very load rattling noise when idling. The next day I took it to the ford dealership. 5 days later they said it was a cracked flywheel caused by an issue with the torque converter.

Brakes

When a driver presses the brake pedal on a vehicle, they expect that it’s going to stop. Numerous complaints exist showing that the Edge doesn’t perform as it should.

This was one report on the NHTSA website, “The contact owns a 2017 Ford Edge. While the contact’s daughter was reversing out of the driveway, the brake pedal was depressed but failed to operate. Additionally, the steering seized and the vehicle started to vibrate abnormally. While the vehicle was still in motion, the contact’s daughter jumped out of the vehicle and suffered a concussion, bruises, headaches, backaches and contusions that required medical attention. A police report was filed. The contact stated that the opened door also caused damage to the neighbor’s vehicle. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was contacted or notified of the failure. The approximate failure mileage was 300.”

There isn’t any communication from the manufacturer about these brake issues. They’ve chosen to remain silent and pretend that there’s nothing wrong. What we’ve learned from looking at the 2017 Ford Edge is that this crossover does, in fact, offer plenty of adventures. The driver can either get stuck trying to get an inoperable vehicle to move or it won’t stop at all when the brake pedal is depressed. It’s a vehicle with a multiple personality disorder.

Here are some actual complaints logged with the NHTSA about the 2017 Ford Edge Brake Problems:

NHTSA should investigate the potential for sudden failure of the brake pedal bracket mounted on the engine compartment bulkhead on ford vehicles that utilize the CJ5Z-7825557-AB molding. This bracket failed on my 2017 Ford Edge that was two weeks old and had 500 miles on the odometer. Copies of the expert mechanics’ report and the report from the metallurgist, who was hired to conduct an analysis and the failure mode of the brake bracket removed from my vehicle after the accident, are attached to this complaint. During the metallurgical study a brand new brake bracket was analyzed and was found to have similar cracks. when the brake bracket fractured and failed, the brake pedal went down to the floor and I lost the ability to decelerate the vehicle. None of the brake system warning lights came on. The key-less ignition would have been dangerous to use because it would have switched off the electrical circuits to the air bags. My full attention was focused on steering the vehicle while attempting to cross multiple lanes of traffic and get onto the entrance ramp to reduce speed.

I was driving and I stepped on the brakes to turn the corner, and they made an air releasing noise and did not slow me down, they went completely out! I have brand new brakes. I took it to the repair shop and it was the brake booster system. Thank god this happened in a parking lot and not on the street!

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About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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5 COMMENTS
  • Eric

    I had a check engine light come on and after scanning it was the electric pcv valve, I replaced the part and 2 days later light comes on again, this time it is the exhaust camshaft position sensor, replaced it and immediately the light is on, now a knock sensor. The edge is a 2017 2.0 eco boost with 91,000 miles. What do I do?

  • Dorothy M

    I bought a 2017 Ford Edge in 2018. I took it to AAA because the engine light came on and they said it was a crack in one of the head gaskets and to take it to the dealership. I took it to the Ford dealership and they said the engine needs to be replaced which day estimated $6,000 to replace a new engine. I have two more years to pay off the loan but it appears that the car may be defective . Should I get rid of the car and am I entitled to joining on the lawsuit?

  • Julie B

    2017 ford edge made a Bad 2.0 eco-boost Engine..
    Several complaints on this matter of over heating, coolant leaking into the lines, will cause your car of not start, stall, over heat from major coolantleak into the motor..
    only solution is to replace the entire motor/engine. Ford has lawsuits pending regarding this major problem but still charged us 5,700 to replace this defective 2.0 engine last month….

  • ROSE

    My ford edge 2017 backdoor wont open. It try to open but fails. The system thinks its open and the battery goes down. When I charge the battery it began to function well and then start the problem again.Dealer said is nothing, they put grease on the door. The problem with the back door continues.

  • Scott I

    The trunk on my 2017 Edge pops open randomly only for me to walk out at the end of the day and find it open.
    Electrical problems. Right now, the car is totally stuck in my drive way with zero electrical power at all. Key fob battery is new it does nothing. I am trying to jump it to see if it is the battery, nothing. I have had the trunk not work several times.

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